Director of Human Resources
Good Shepherd Hospice Job In Oklahoma City, OK
Are you an HR leader who thrives on creating a positive, supportive, and inclusive workplace? Good Shepherd Hospice is seeking a dynamic Director of Human Resources to help foster a compassionate environment where our team feels valued, supported, and empowered to do their best work.
In this role, you'll lead HR strategy, and employee relations to ensure our team has the resources they need to provide exceptional care to our patients and families. If you're passionate about making a difference, this is the opportunity for you!
Responsibilities
Strategic HR Partnership:
* Collaborate with business leaders to align HR initiatives with organizational goals and objectives.
* Provide HR expertise and strategic guidance to management and leadership teams on employee-related matters.
* Assist in identifying workforce needs and contribute to workforce planning, succession planning, and talent management strategies.
Employee Relations:
* Serve as a trusted advisor to employees and managers on employee relations issues, including conflict resolution, performance management, and disciplinary actions.
* Coach and support managers in addressing employee concerns and ensuring fair and consistent treatment of staff.
* Facilitate the resolution of workplace issues and promote a positive, inclusive, and respectful work environment.
Workforce Planning & Organizational Development:
* Work with business leaders to assess organizational effectiveness and recommend HR solutions that support growth, improve efficiency, and enhance employee engagement.
* Support organizational change initiatives, such as restructuring or realignments, and help manage transitions to minimize disruption.
Compensation and Benefits:
* Advise on compensation strategies, ensuring alignment with market trends and organizational goals.
* Support the implementation and administration of benefits programs, ensuring they meet the needs of the workforce and comply with relevant laws and regulations.
* Assist managers in making decisions about salary adjustments, promotions, and incentive programs.
HR Policies & Compliance:
* Ensure the organization's HR policies, procedures, and practices comply with legal and regulatory requirements.
* Promote adherence to company policies and ensure managers are equipped to enforce them consistently.
* Monitor compliance with labor laws, health and safety regulations, and other statutory obligations.
Employee Engagement and Retention:
* Analyze employee satisfaction data (e.g., surveys, feedback) and work with leadership to develop initiatives that enhance employee engagement, morale, and retention.
* Develop and implement strategies to retain top talent and reduce turnover.
* Foster a workplace culture that values diversity, equity, and inclusion, and contributes to high levels of employee satisfaction.
HR Reporting and Analytics:
* Gather and analyze HR data to provide insights on key workforce trends, including turnover, hiring, employee engagement, and training needs.
* Prepare regular HR reports and presentations for senior management to inform decision-making and improve HR strategy.
* Recommend actions based on HR metrics to improve organizational performance.
Qualifications
Education: Bachelor's degree in human resources, Business Administration, or a related field. A master's degree or relevant HR certificates (e.g., SHRM-CP, PHR) is a plus. Experience:
* 5-7 years of experience in human resources, with at least 3 years in a business partner or strategic HR role.
* Proven experience in employee relations, performance management, and workforce planning.
* Experience in a specific industry (e.g., healthcare, finance, retail) is preferred.
Skills and Competencies:
* Strong interpersonal and communication skills with the ability to influence and build relationships with all levels of the organization.
* Excellent problem-solving and conflict resolution skills.
* Deep understanding of HR practices, employment laws, and HRIS systems.
* Ability to handle sensitive situations and maintain confidentiality.
* Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Recruiting Assistant
Good Shepherd Hospice Job In Oklahoma City, OK
Overview We are looking to hire an enthusiastic and hardworking recruiting assistant to help find outstanding talent for our organization. As a recruiting assistant, you will be responsible for posting job descriptions online, schedule interviews, and assist in promptly responding to all forms of communication with candidates. You will work directly with the corporate recruiter and assist with all recruiting-related duties.
To ensure success as a recruiting assistant, you should have general knowledge of recruitment techniques, excellent communication skills, and the ability to multi-task.
Full-time position
In Office: Monday-Friday 8:00am-5:00pm
Responsibilities
Job Posting & Advertising: Assist in creating and posting job openings on job boards, social media, and the company website.
Scheduling: Review resumes and applications and assist in screening candidates to schedule interviews with hiring managers.
Interview Coordination: Coordinate interview logistics, including scheduling, confirming appointments, and setting up interview locations.
Candidate Communication: Maintain ongoing communication with candidates, providing updates on the status of their application and answering questions as needed.
Document Management: Organize and maintain recruitment files, candidate applications, and interview notes.
Data Entry & Reporting: Assist in tracking recruitment metrics, such as time-to-fill and other key performance indicators. Input candidate data into applicant tracking systems (ATS).
Onboarding Support: Assist with onboarding new hires and new hire documentation portal.
General Administrative Support: Provide general administrative support to the recruitment team, including preparing reports, scheduling meetings, and assisting with other HR-related tasks as needed.
Qualifications
Education: High School diploma or equivalent; Associate's or bachelor's degree in human resources or related field preferred.
Experience: Previous experience in recruitment or HR support is preferred but not required.
Skills:
Strong communication skills, both written and verbal.
Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
Experience with applicant tracking systems (ATS) or HR software is a plus.
Excellent organizational and time management skills.
Chaplain PRN
Good Shepherd Hospice Job In Elk City, OK
Good Shepherd Hospice is seeking a compassionate Spiritual Leader to serve as our PRN Chaplain in Woodward/Elk City and surrounding communities. Responsible for the assessment of spiritual and religious needs of the patient and family and for providing and/or arranging for the provision of spiritual and religious support with community clergy in accordance with the wishes of the patient and family.
Responsibilities
* Completes spiritual assessment within 5 days of each patient and family admitted to Hospice and writes a care plan appropriate to their needs in a timely manner.
* Provides for spiritual and religious support and services in accordance with the wishes and beliefs of the patient and family and in accordance with the plan of care. If the patient and family have their own clergy, priest, rabbi or other religious leader, and if that person has not been informed of the patient's condition, offers to assist patient and family in contacting him or her and advising him or her of the situation in the home.
* Serves as liaison to the patient's/family's community of faith. Is responsive to the needs of the patient/family. Advises patient/family's clergy, priest, rabbi or other religious leader of the issues related to the terminal illness of the patient, if desired by patient and/or family.
* Documents the provision of care by community clergy and lay persons.
* Attends Interdisciplinary Team meetings and participates in the establishment and review of the Plan of Care for patients and families.
* Networks with clergy in the community to provide information about hospice.
* Participates in developing and enhancing the spiritual and religious support services provided by hospice in collaboration with community clergy and the other members of the Hospice Interdisciplinary Team.
* Completes appropriate documentation in a timely manner according to Good Shepherd Hospice policies and procedures.
* Offers support to staff with loss and patient/family issues.
* Maintains confidentiality of patient/family status
* Assumes responsibility as needed for Bereavement Services.
Qualifications
* At least 1 year's experience in pastoral care in a medical, educational or religious agency or institution.
* Previous experience in pastoral field, preferably healthcare-related
* Demonstrate commitment to the hospice philosophy of care.
* Able to work weekends, nights, and on call, as needed
Clinical Liason
Good Shepherd Hospice Job In Oklahoma City, OK
The Clinical Liaison is a registered RN/LPN who is responsible for maintaining and increasing the use of Good Shepherd Hospice in assigned nursing facilities in an ethical and compliant manner. This Clinical Liaison provides customer service, education and inservicing. Assisting with excellent and positive communication between Good Shepherd Hospice and partnering facilities is vital to the success of this role.
Responsibilities
Work closely with identified referral sources in all assigned facilities to ensure customer service with all eligible patients who need hospice, receive it in as timely a manner as possible. Assist with admission planning by communicating with the patients' physician and the nursing facilities regarding the evaluation and admission (if eligible) orders, evaluation, plan of care, medications, etc. This may include the copying of all records necessary to hospice care and the orchestration of DME. Utilize required technology daily and weekly (email, Outlook, CRM). Maintain an established contact and weekly education/in-services average set by the Director. These calls include the follow up with referral sources of patients who were evaluated but not admitted to the hospice program. Provide customer service and provide informational visits and evaluations with patients and families. Assist with development of market and company wide specific growth strategies. Achieve and exceed goals set by the Directors and accompanying the job offer. Ensure positive engagement between sales and clinical members of the hospice team.
POSITION CONDITIONS:
Ability to maintain and grow in assigned facilities in an ethical manner. Strong organizational skills. Ownership of defined territory. Timeliness of defined reports on a daily, weekly and monthly basis. Some work outside of normal business hours. Strong customer service skills. Excellent public speaking and presentation skills. Strong desire to network with other healthcare professionals. Must be able to attend offsite training and professional organization meetings. Adhere to and participate in GSH HIPAA privacy program/practices, Business Ethics and Compliance program/practices and all GSH policies and procedures, and Mission-Vision. All clinical decisions will be made under the direction of a medical director and a clinical supervisor, in accordance with CMS.
RELATIONSHIPS:
Works with, builds and fosters relationships with all referral people and employees within assigned nursing facilities. Works, builds and maintains positive internal relationships Ensures excellent and positive teamwork within the sales team.
Qualifications
Must have a current RN/LPN license in the state of the program assigned and must be in good standing with the license board. Must provide evidence or renewal as required by GSH policies and procedures. Must have a valid license to drive an automobile and have an acceptable driving record as required by the automobile insurance carrier. Thorough knowledge of sales techniques and market analysis with a strong desire to meet and beat goals. Commitment to the hospice philosophy of care. Proficient in financial analysis and technology (Word, Excel PowerPoint). Extensive experience in consultative sales; expertise and knowledge of customers and competition a must in the assigned region. Experience with customer service
Leadership Development Coordinator
Good Shepherd Hospice Job In Oklahoma City, OK
Are you passionate about developing leaders and fostering growth within organizations? Good Shepherd Hospice is looking for a dynamic Leadership Development Coordinator to join our team and empower the next generation of leaders who will shape the future of healthcare.
In this key role, you'll design, implement, and manage leadership training programs that inspire and support our staff to reach their full potential. If you're ready to make a meaningful impact by shaping talent and creating a culture of excellence, we want to hear from you!
Responsibilities
Coach and mentor leadership to accomplish goals and related tasks; partners with leaders to create development plans for colleagues based on metrics and provide coaching to leaders on individual development plans and progress. Track and measure effectiveness of solutions. Analyze leadership needs to develop learning and development strategies that support core values, business priorities and operational goals. Develop, implement, facilitate and evaluate effectiveness of leadership courses and programs for all levels of leadership. Recommend and aid in the development of solutions to address gaps identified through talent management processes to include the implementation of leadership programs, courses and resources. Serve as a training and development consultant in organizational initiatives, projects, programs and assignments to build and enhance the knowledge, skills and abilities of leadership. Responsible to develop and present leadership development programs and presentations at Good Shepherd meetings including Executive Directors, DCS/PCM, Sales and Office Managers. Assist President and Chief Operating Officer in developing and implementing individual coaching plans for the Executive Directors when needed. Other duties as assigned.
Qualifications
Five years in a corporate environment, healthcare is preferred. Bachelor's degree from four-year college or university; Training, Education, Human Resources or Communications area of study required or commensurate experience. Excellent oral and written communication skills including strong interpersonal skills (informing, consulting, collaborating, negotiating and persuading at all levels of the organization). Excellent presentation and facilitation skills for small and large groups. Demonstrated experience in managing or facilitating projects within scope of responsibility through strong organizational and time management skills. Experience in a supervisory role preferred.
Hospice Sales Consultant
Good Shepherd Hospice Job In Oklahoma City, OK
Good Shepherd Hospice is seeking a compassionate and experienced Hospice or Health Care Related Sales Consultant to join our team serving our patients and families in NE OKC: Edmond-Stillwater and surrounding communities.The Hospice Consultant is responsible for planning, organizing and promoting public and professional awareness of Good Shepherd Hospice while increasing census and territory growth as a company. The successful candidate will be able to self-manage, have a proven track record of sales results, and be highly driven and competitive to grow a territory through strong relationship building.
* Salary plus generous performance-based bonus plan
Responsibilities
* Provide customer service. Develop and communicate strategies that promote awareness of hospice philosophy in the territory.
* Conduct in-services on hospice service and provide customer service for physicians, civic groups, churches, nursing homes, and other appropriate groups.
* Utilize required technology daily (email, Outlook, CRM).
* Conduct meaningful competitive analysis.
* Maintain high call average per week and have strong follow up skills
* Identify partners for contract negotiation.
* Attain and or exceed goals consistently.
* Maintain confidentiality of patient/family status.
POSITION CONDITIONS:
* Strong organizational skills
* Strong customer service skills.
* High level of community visibility.
* Ownership of defined territory.
* Timeliness of defined reports, weekly and quarterly, as well as all sales meetings.
* Some work outside of normal business hours.
* Excellent public speaking and presentation skills.
* Ability to learn hospice and disease specific criteria.
* Ability to network with other healthcare professionals.
* Daily travel required.
* Position requires a state drivers license and auto liability insurance.
* Must be able to attend offsite training events
RELATIONSHIPS:
* Provides customer service, works and builds relationships with Physicians, Hospitals, Nursing Facilities, Assisted Living Facilities, Clinics, Community Agencies, Churches and Community Groups.
* Works, builds and maintains positive internal relationships; fostering teamwork internally and externally.
Qualifications
* Progressive sales/marketing experience, preferably in healthcare.
* Demonstrated commitment to the hospice philosophy of care.
* Basic computer skills (Word, Excel, PowerPoint).
MEASUREMENT
* Contacts leading to contracts and relationships.
* Growth in territory.
* Growth in census.
* Yearly evaluation.
* Coaching ridealongs.
* Weekly sales meeting participation.
Home Health Aide - CNA
Oklahoma City, OK Job
The primary function of the Home Health Aide - Certified Nursing Assistant (CNA) is to provide personal healthcare and related services to the patient in their place of residence; to assist in providing a safe and clean environment, work cooperatively with patient and family and share observations and problems with the supervisor.
Essential Functions:
Provide direct patient care to patients under direction of the RN and according to the Aide Plan of Care.
Provide necessary skills to assist the patient with safe transfers and ambulation per agency policy.
Provide necessary skill to appropriately report changes and document pertinent information and care rendered to patients to ensure continuity of care.
Practice accepted infection control principles.
Promote positive, supportive, respectful communication to patient/family and other employees.
Provide an environment which promotes respect for patients, privacy and property.
Provide skills necessary to assist the patient with proper nutrition and adequate fluid intake.
Contribute to the management and efficient operation of the agency and demonstrate effective time management skills.
Provide skills necessary to perform treatments and procedures according to agency policy.
Education, Experience, and Certifications Needed:
High School Diploma Preferred.
Active CHHA (certified home health aide) required
Home health aide certification is required (HHA)
Successful completion of one of the following: A) Training program/competency eval as specified in §418.76(b)(c)of the Medicare regulations; B) Competency eval program that meets §418.76(c); C) Nurse aide training/competency eval program approved by the state and listed in good standing on the state nurse aide registry; D) State Licensure program that meets requirements of §418.76(b)©.
At least one year experience, preferably as a Hospice Aide or Nursing Assistant in a hospital, nursing home, home health agency, hospice, or long term care facility or completion of Certified Nursing Assistant or Certified Home Health Aide Program.
Successful completion of the Aide Competency Evaluation Skills Checklist that meets §418.76© and written Skills Test.
Must have current driver's license, and reliable transportation with a valid and current auto liability insurance
One year of Hospice CNA/Hospice Aide experience heavily preferred.
Patient Care Manager
Good Shepherd Hospice Job In Norman, OK
Good Shepherd Hospice is seeking a compassionate and experienced Patient Care Manager to join the Leadership Team in our Norman Office. Working under the supervision of the Executive Director, the Patient Care Manger is responsible for coordination of all aspects of direct patient care. Serves as team leader, providing direction and supervision for direct care staff.
* Full-time position / 8am to 5pm, Monday through Friday
* Minimum of 1 year of successful supervisory experience in hospice required.
Responsibilities
* Coordinates the development, implementation and review of the Plan of care for each patient/family.
* Steps in as the Alternate Administrator in the absence of the Administrator/Executive Director.
* Leads and supervises weekly Interdisciplinary Team meetings. Participates in interview process, hiring, and orientation of clinical staff.
* Supervises and evaluates clinical staff based on performance standards as outlined in written job descriptions.
* Ensures competencies of nursing staff.
* Cultivates relationship with nursing home staff.
* Participates in the budgeting for patient care expenses and monitors expenses related to patient/family services.
* Participates in state and national hospice organization activities.
* Serves as a resource person and liaison for the patient care providers, social workers, volunteer coordinator and bereavement coordinator.
* Participates in ongoing education programs.
* Demonstrates familiarity with policies of the Hospice and state(s) and federal regulations pertaining to nursing services.
* Participates on Quality Assessment Performance Improvement (QAPI) committees and special projects and other related duties as assigned.
* Develops management skills through individualized studies, in-services, seminars and video tapes. Plans and participates in in-services for hospice staff and/or as hospice and community service.
* Shares responsibility of supervising on call position.
Qualifications
* Registered Nurse currently licensed in the state in which the care is being provided.
* Previous experience in hospice, home health, geriatrics or general medical/surgical nursing.
* Demonstrated commitment to the hospice philosophy of care
Volunteer Coordinator
Good Shepherd Hospice Job In Ardmore, OK
The Hospice Volunteer Coordinator is responsible for the development and administration of all aspects of our volunteer services in Ardmore including recruiting, interviewing, training, assigning and supporting volunteers.
Responsibilities
Hires, recruits, and terminates volunteers. Receives information on new admissions, assigns volunteers and provides them with the necessary information both verbally and in writing.
Maintains regular contact with patient/family support volunteers to:
a. Discuss volunteers' interactions with patient/families.
b. Assess volunteer's working relationship with other team members.
c. Keep the volunteers informed of any changes in the patient's condition
and Plan of Care.
d. Encourage timely documentation by volunteers.
e. Offer support to the volunteers.
f. Provide additional information and resources to volunteers as needed.
Attends Interdisciplinary Team meetings and participates in the development and review of the Plan of Care for patients/families.
Maintains all necessary volunteer records, including up to date volunteer lists, availability, volunteer assignments, volunteer time and mileage records, volunteer cost-saving data, and volunteer personnel files. Completes monthly reports.
Participates in volunteer recruitment and conduct volunteer screening interviews.
Coordinates volunteer training classes and ongoing volunteer education and support meetings and insures that all volunteers follow Good Shepherd Hospice policies and procedures. Coordinates the activities of volunteers not involved in direct patient/family services.
Creatively develops, implements and supervises the volunteer program of the Hospice utilizing community and regional resources. Coordinates volunteer recognition activities.
Participates on committees and performs related duties and projects as assigned.
Qualifications
At least two (1) year previous experience as a professional or volunteer in a health care, human services, or similar agency.
Management or supervisory experience preferred.
Excellent human relations skills as demonstrated by previous experience or achievements.
Demonstrated commitment to the hospice philosophy of care.
Executive Director
Good Shepherd Hospice Job In Oklahoma City, OK
Good Shepherd Hospice is looking for a seasoned RN Executive Director to lead our Oklahoma City, Norman, Hinton, Elk City, and Woodward team. We are looking for a proven professional, with strong leadership skills who displays a self-starter attitude.
The Executive Director at Good Shepherd Hospice will serve as a key leader in the organization, responsible for overseeing all operations, planning, developing, implementing and evaluating all hospice services. Coordinates all aspects of patient care. Serves as the hospice services leader, providing direction and supervision of all staff. Reporting directly to the Chief Operating Officer, the Executive Director will provide strategic direction, operational management, and leadership to ensure the delivery of high-quality, patient-centered care and the achievement of organizational goals.
Responsibilities
Ensures that all patient and family services offered by Good Shepherd Hospice comply with federal, state and local regulatory requirements and with accepted professional practice standards.
Overseeing the entire process from licensure and office setup to staffing, accreditation, and day-to-day operations
This role encompasses various areas of management including business and clinical operations, business development and growth, financial control, compliance with company policies and procedures, as well as state and federal regulations, and other aspects of general business operations management
Provide strong leadership and guidance to a multidisciplinary team, including administrative staff, volunteers, and support personnel, fostering a culture of teamwork, accountability, and excellence.
Advocate for policies and initiatives that support hospice and palliative care, and provide education and outreach to raise awareness and promote understanding of end-of-life care issues.
Implements clinical operations policies and procedures and a system of staff communication and supervision that ensures coordinated implementation of plans of care and the utilization of necessary services for comprehensive care of the patients consistent with the philosophy and objectives of the Hospice.
Interviews, hires, supervises, and evaluates the clerical and clinical staff based on performance standards as outlined in written job descriptions of the Hospice.
Plans, implements and documents the orientation and ongoing education of the clinical staff.
Maintains ongoing Quality Assessment Performance Improvement (QAPI) activities related to patient and family services, including Performance Improvement Projects and chart audits to ensure the quality of patient/family services.
Evaluates staffing to provide sufficient personnel for delivery of patient/family services.
Assures the 24-hour availability of nursing services to patients/families and coordinates “on-call” assignments.
Coordinates the development, implementation and review of the interdisciplinary Plan of Care for each patient/family.
Ensures clinical records are maintained according to federal, state, intermediary, and agency standards.
Participates in the budgeting for patient care expenses and monitors expenses related to patient/family services.
Participates in state and national hospice organization activities.
Serves as a resource person and liaison for the patient care managers, social workers, volunteer coordinator, chaplain, and bereavement coordinator.
Leads or appoints a designee to lead the Interdisciplinary Team meetings and assures appropriate documentation.
Oversees the orientation and ongoing education of the nursing staff in hospitals and nursing facilities where hospice has established contractual services (i.e.: in-patient hospice beds, nursing home hospice care).
Serves as a liaison with vendor and providers affiliated with the hospice on a contractual basis. Monitors the quality of services provided by these vendors/agencies.
Participates on committees, special projects, and other duties as assigned.
Serves as Section 504 Coordinator for EOE.
Timely complete appropriate data collection and reporting
Qualifications
Registered Nurse or Administrator licensed in the state where services are being provided or Bachelor's degree in Healthcare Administration, Business Administration, or related field.
Minimum of three years of management/supervisory experience in a hospice or home health agency.
Demonstrated commitment to the hospice philosophy of care.
Strong knowledge of hospice regulations, reimbursement systems, and healthcare management principles.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Demonstrated ability to supervise and direct professional and administrative personnel
Understands hospice care and the services provided to patient and family/caregiver through an interdisciplinary group
Proficient in budget development, monitoring, and financial analysis
Extensive knowledge of federal and state regulations and administration
Outstanding leadership and managerial skills
Excellent organization, interpersonal, and communication skills
Exceptional problem-solving, decision-making, and assertiveness skills
A culture-driven mindset with a servant leadership approach
Additional details will be provided to qualified candidates
Nurse Practitioner
Good Shepherd Hospice Job In Sulphur, OK
The primary objective is to provide face-to-face encounters for our hospice patients and/or serve as the attending physician at the patient's request. Provides nursing assessment, planning and care to maximize the comfort and health of patients and families in accordance with the Interdisciplinary Plan of Care.
Responsibilities
* The Nurse Practitioner may fulfill the role of the attending physician for the purposes of hospice plan of care and admission. The Nurse Practitioner may not certify the terminal illness.
* Receives patient assignments for face to face encounters and operates under the direction of the Executive Director/Hospice Medical Director.
* Initiates communication with the IDT/other agencies as needed to coordinate optimal care and use of resources for the patient/family.
* Cultivates communication and collaboration with the hospice medical director.
* Maintains regular communication with the case manager assigned to the patient. Obtains data on physical, psychological, social and spiritual factors that will influence and provide documentation of the continued eligibility for hospice.
* Maintains up to date schedule of patient visits in order to provide timely face-to face encounters. Turns paperwork into office as required by Medicare and Good Shepherd Hospice policies and procedures.
* Accepts responsibility for participation in IDT in assuring evaluation of continued eligibility for hospice services at the time of admission, if applicable, and recertification as required.
* May participate in continuing education of agency staff and medical community in areas of pain and symptom management.
* Other duties as assigned.
Qualifications
* Advanced Practice Registered Nurse Practitioner currently licensed in the state of service and maintains necessary collaborative agreements.
* Any state specific requirements must be met.
* Demonstrated commitment to the hospice philosophy of care.
* Excellent verbal communication skills
Chief Financial Officer
Good Shepherd Hospice Job In Oklahoma City, OK
Are you a dynamic financial leader with a passion for making a difference in the healthcare industry? Good Shepherd Hospice is seeking a highly skilled and dedicated Chief Financial Officer (CFO) to manage our financial operations and drive strategic planning for continued success.
As our CFO, you will play a pivotal role in ensuring the fiscal health and growth of our organization while working alongside an exceptional team to make a meaningful impact in the lives of those we serve.
Responsibilities
Direct daily financial operations and implement financial policies and accounting systems. Leadership of oversight of computer operating and financial accounting systems and provision reports and operating information to company decision makers. Direct and oversee financial records in compliance with generally accepted accounting principles. Oversight of all billing, reimbursement and collection efforts, ensuring compliance with state and federal regulations. Direct payroll practices ensuring compliance with state and federal regulations Work with management on the development of operating budgets Development and oversight of internal controls, internal auditing, and insurance coverage Preparation of monthly financial statements for internal users and authorized third parties Collaborate on evaluation of contracts Provide leadership in strategic financial planning including identifying opportunities for improved fiscal viability. Responsible for the preparation of the annual Medicare cost report and serve as liaison to the Medicare fiscal intermediary Collaborate with tax accounting firm as needed Acts as financial liaison to the Governing Body
The above statements are intended to be a representative summary of the major duties and responsibilities performed by of this job.
Qualifications
Bachelor's degree in accounting, CPA preferred. Minimum 10 years of accounting experience Ability to supervise and direct professional and administrative personnel. Excellent communications and public relations skills.
Social Worker-PT
Good Shepherd Hospice Job In Bartlesville, OK
Good Shepherd Hospice is seeking a compassionate Social Worker to serve our patients and their families in Bartlesville and surrounding communities. The Hospice Social Worker provides medical social services to patients and their families, working as a member of the interdisciplinary hospice team.
Responsibilities
* Assists the physician and other members of the care team in understanding significant social and emotional factors related to the patient's health problems.
* Assesses the social and emotional factors within 5 days of admission in order to estimate the patient's and family's capacity and potential to cope with the problems of daily living and with the terminal illness.
* Helps the patient and family to understand, accept and follow medical recommendations and provide services planned to assist the patient and family in achieving the optimum social and health adjustment within their capacity.
* Utilizes all available resources, such as family and community agencies, to assist the patient and family to live better within the limitations of the illness.
* Observes, records, and reports social and emotional changes.
* Documents all services in the patient's clinical record.
* Participates as a member of the Interdisciplinary team and actively participates in the development and review of the plan of care for assigned patients.
* Participates in ongoing educational programs.
* Participates on committees and performs other duties and special projects as assigned.
* Completes all required documentation in a timely manner according to Good Shepherd Hospice policies and procedures.
* Supports staff with loss and patient/family issues.
* Maintains confidentiality of patient/family status.
Qualifications
* Master's degree from a school of social work (MSW) accredited by the Council on Social Work Education or;
* Has a baccalaureate degree in social work accredited by the Council on Social Work Education and is supervised by an MSW or;
* Has a baccalaureate degree in psychology, sociology, or other field related to social work and is supervised by an MSW.
* Must be licensed in the state where care is being delivered. (if required.
* At least one year of social work experience in a health care setting.
* Demonstrated commitment to the hospice philosophy of care.
Executive Vice President of Sales
Good Shepherd Hospice Job In Oklahoma City, OK
Good Shepherd Hospice is in search of a dynamic and accomplished Executive Vice President of Sales who can drive innovation and deliver exceptional results. This C-Suite role includes a unique, uncapped compensation package and is to be based in Oklahoma City or in one of our core markets across Oklahoma, Texas, Kansas, and Missouri. The Executive Vice President of Sales will be responsible for specific growth initiatives of the company during a transitional phase with our current Executive Vice President of Sales who is retiring. The ideal candidate will have:
* 7+ years of senior management experience with proven success leading highly effective sales and marketing teams across multiple states and offices.
* Sales Management experience required with healthcare and hospice experience preferred.
* Strong interpersonal skills, expertise in sales training, and excellent time management abilities are essential for success in this role.
* Demonstrate a proven track record of effectively leading and overseeing regional directors and sales teams.
Responsibilities
* Establishing partnerships with ACOs, Regional Hospital systems and Nursing Facilities.
* Developing New Growth Markets and our Managed Care presence as the company expands its geographic footprint.
* Developing strategic sales plans - including identifying new markets and developing market and competitive analysis, developing and implementing highly innovative sales strategies, and creating and tracking metrics and reporting.
* Developing and motivating Hospice Regional Sales teams.
* Managing the recruitment / interview process for all hospice sales personnel.
* Ensuring sales activities, quotas, and/or other assigned responsibilities are being achieved by the Hospice Sales Teams.
* Managing and developing processes for initial orientation and ongoing training of Hospice Sales Teams.
* Developing and monitoring the sales budget.
* Ensuring compliance with State and Federal regulations and with company policies and mission.
* Keeping top management appraised of sales through verbal and written communication.
* Willingness and ability to travel extensively across Oklahoma, Texas, Kansas, and Missouri.
Qualifications
* 7+ years of senior management experience with proven success leading highly effective sales and marketing teams across multiple states and offices.
* Proven ability to generate new business and maintain relationships with new and existing accounts across various markets.
* Bachelor's Degree in Healthcare Administration, Marketing or related field preferred.
* Previous experience with CRM programs.
* Strong leadership and interpersonal skills, with the ability to inspire and motivate others.
* Excellent communication and presentation skills, with the ability to effectively engage with internal and external stakeholders.
* Strategic thinker with the ability to develop and execute innovative sales strategies.
* Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to change.
LPN Prn
Good Shepherd Hospice Job In Oklahoma City, OK
Good Shepherd Hospice is seeking a compassionate LPN to serve our patients and families in the OKC and surrounding communities.
The Hospice LPN assists the RN in nursing assessment, planning and care to maximize the comfort and health of patients and families in
accordance with the Interdisciplinary Plan of Care.
PRN
Subject to pay per visit rates
Previous experience in hospice, home health, or geriatrics preferred
Responsibilities
Receives patient assignments from the Patient Care Manager.
Initiates communication with RN Case Manager, hospice staff members and other agencies as needed to coordinate optimal care and use of resources for the patient/family.
Cultivates communication and bereavement skills.
Maintains regular communication with the attending physician concerning patient/family care.
Contacts families of new patient assignment and maintains regular communication as requested or desired by family.
Obtains data on physical, psychological, social and spiritual factors that may influence patient/family health status and participates in the Plan of Care.
Maintains up to date patient records so that problems, plans, actions and goals are accurately and clearly stated and changes are reflected as they occur. Turn paperwork into office as required by Medicare and Good Shepherd Hospice policies and procedures.
Accepts responsibility for assisting with coordinating the physical care of the patient by teaching primary caregivers, volunteers, employed caregivers, or by providing direct care as appropriate.
Instructs the patient and caregiver:
a. How to administer medication, and recognizing side effects, and adverse reactions.b. How to perform personal care and oral hygiene.c. How to assist in lifting, moving, ambulation and exercise.d. Disaster/Safety Management. e. How to prepare for the events preceding death.
Informs the RN Case Manager of unusual or potentially problematic patient/family issues.
Attends the Hospice team meetings and other patient conferences, including care plan meetings, as deemed necessary by the Patient Care Manager.
Provides appropriate support at time of death.
Shares in providing 24-hour, seven days a week coverage to patients and
families.
Through individualized studies, learn and develop understanding of hospice
philosophy.
Become proficient in pain management through individualized reading, in-services or seminars.
Qualifications
Minimum of one year of experience in hospice, home health or geriatric care preferred (but not required for the right candidate)
Must be of high integrity including maintenance of confidential information including all patient records
Works as a team player, following directions and adhering to defined care plans
Demonstrated commitment to the hospice philosophy of care
Can successfully pass background checks
LPN-graduate of an accredited LPN program
Current state license as a Licensed Practical Nurse
Valid driver's license
Community Liaison
Good Shepherd Hospice Job In Elk City, OK
Good Shepherd Hospice is seeking a Community Liaison to join our team in Elk City! The Community Liaison is responsible for providing customer service and increasing the use of Good Shepherd Hospice in assigned nursing facilities in an ethical and compliant manner. This Liaison provides customer service to the prospective patients, families, and caregivers through education and inservicing. Assisting with excellent and positive communication between GSH and partnering facilities is vital to the success of this role.
Responsibilities
* Work closely with identified referral sources in all assigned facilities to ensure customer service and all eligible patients who need hospice, receive it in as timely a manner as possible.
* Utilize required technology daily and weekly (email, Outlook, CRM).
* Conduct a meaningful competitive analysis in assigned facilities. Conduct customer service and provide informational visits and evaluations with patients and families.
* Assist with development of market and company wide specific growth strategies.
POSITION CONDITIONS:
* Ability to maintain and grow in assigned facilities in an ethical manner.
* Strong organizational skills.
* High level of internal and external visibility.
* Ownership of defined territory.
* Timeliness of defined reports on a daily, weekly and monthly basis.
* Some work outside of normal business hours.
* Excellent public speaking and presentation skills.
* Strong desire to provide customer service and network with other healthcare professionals.
* Must be able to attend offsite training and professional organization meetings.
* Adhere to and participate in GSH HIPAA privacy program/practices, Business
* Ethics and Compliance program/practices and all GSH policies and procedures, and Mission-Vision
RELATIONSHIPS:
* Works with, builds and fosters relationships with all referral people and employees within assigned nursing facilities.
* Works, builds and maintains positive internal relationships.
* Ensures excellent and positive teamwork within the sales team.
Qualifications
* Must have a valid license to drive an automobile and have an acceptable driving. record as required by the automobile insurance carrier.
* Thorough knowledge of sales techniques and market analysis with a strong desire to meet and beat goals.
* Commitment to the hospice philosophy of care.
* Proficient in financial analysis and technology (Word, Excel PowerPoint).
* Extensive experience in consultative sales; expertise and knowledge of customer service and competition a must in the assigned region.
RN Case Manager
Good Shepherd Hospice Job In Hinton, OK
** SIGN-ON Bonus **
Good Shepherd Hospice is seeking a compassionate candidate for a Register Nurse Case Manager serving patients and their families in Hinton and surrounding communities. The RN provides nursing assessment, planning and care to maximize the comfort and health of patients and families. The RN responds to all phone calls promptly and appropriately, makes patient visits as necessary and completes after hours admissions and deaths as needed.
8am to 5pm, Monday thru Friday
Previous experience in hospice, home health, or geriatrics preferred
Responsibilities
Receives patient assignments from the Patient Care Manager or Case Manager. Initiates communication with attending physicians, hospice staff members and other agencies as needed to coordinate optimal care and use of resources for the patient/family.
Cultivates communication and bereavement skills.
Maintains regular communication with the attending physician concerning patient/family care.
Contacts families of new patient assignment, maintains regular communication as requested or desired by family.
Obtains data on physical, psychological, social and spiritual factors that may influence patient/family health status and incorporate that data into the Plan of Care.
Maintains up to date patient records so that problems, plans, actions and goals are accurately and clearly stated and changes are reflected as they occur. Turn paperwork into office as required by Medicare and Good Shepherd Hospice policies and procedures.
Instructs the patient and caregiver:
a. How to administer medication, recognizing side effects, and adverse reactions.
b. How to perform personal care and oral hygiene.
c. How to assist in lifting, moving, ambulation and exercise.
d. Disaster/Safety Management.
e. How to prepare for the events preceding death.
Informs the Patient Care Manager of unusual or potentially problematic patient/family issues.
Attends the Hospice team meetings and other patient conferences, including care plan meetings, as deemed necessary by the Patient Care Manager.
Provides appropriate support at time of death.
Shares in providing 24-hour, seven days a week coverage to patients and
families.
Evaluates hospice aides every two weeks.
Evaluate LPN at a minimum of one time per month.
Through individualized studies, learn and develop understanding of hospice
philosophy.
Become proficient in pain management through individualized reading, in services or seminars.
All other task assigned
Qualifications
Registered Nurse currently licensed in the state in which the care is provide
Hospice experience preferred
Must be of high integrity including maintenance of confidential information including all patient records
Works as a team player, following directions and adhering to defined care plans
Demonstrated commitment to the hospice philosophy of care
Strong Organizational and Self-Management Skills
Critical Thinker with Good Judgment
Works as a team player, following directions and adhering to defined care plans
Can successfully pass background checks
Valid Driver's License
Demonstrated commitment to the hospice philosophy of care
Director of Hospice Billing
Good Shepherd Hospice Job In Oklahoma City, OK
Good Shepherd Hospice, is seeking a full-time, experienced Hospice Director of Billing for our corporate office in Oklahoma City. This position is responsible for leading and planning the billing operations for the billing department. The individual is responsible for implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple locations. The position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department. Our ideal candidate should have:
* Experience in Part A and B Medicare
* Experience Billing Hospice & Palliative Care Medicaid and Commercial claims
Responsibilities
* Monitor and maintain assigned accounts.
* Collect all the necessary information to prepare Medicare claims.
* Understand Hospice NOE submission timing requirements and exceptions.
* Verify proper patient Certification, Election and Revocation requirements.
* Establish proper treatment of Hospice Transfer patients and overlap with other hospice agencies including communication with office staff and transferring agencies.
* Submit clean claims to Medicare electronically within a timely file and payer guidelines.
* Research, correct and re-submit rejected and denied claims.
* Identify ADR claims and follow up on appeals to ADRs and Medical Reviews.
* Answer questions from patients, clerical staff and insurance companies.
* Interpret and process Explanation of Benefits when needed.
* Provide support and training to branches and other billing staff.
* Make outbound collection calls in a professional manner, while keeping and improving customer relations.
* Process and review account adjustments, balance write offs and account reconciliations.
* Communicate Medicare denials and short pay trends
Qualifications
* Experience in Part A and B Medicare, Medicaid and Commercial claims billing for hospice and palliative care.
* Must be a fast learner, proficient with computers, detail oriented, and ability to work with deadlines.
* Excellent communication skills and the ability to interact well with diverse individuals. (Insurance companies, third party vendors, patients/family members, nursing homes, Medicare, Medicaid, and fellow employees at branch offices.)
RN Admissions
Good Shepherd Hospice Job In Oklahoma City, OK
Good Shepherd Hospice is seeking a compassionate and experienced RN to join our team serving patients and their families in OKC and surrounding communities. The Hospice RN plans, implements and evaluates the nursing care of Hospice patients, working with families, caregivers and other members of the interdisciplinary team.
Responsibilities
* Coordinates referrals and the communication between Hospice Consultants, the interdisciplinary team and referral sources.
* Answers questions regarding admission criteria, hospice services and referral requests
* Takes admissions referral and records information accurately on the referral forms and tracking sheet
* Contacts physician's office for admission approval when appropriate
* Contacts patient /family and makes appointment for admission interview
* Processes and completes all admission paperwork
* Provides accurate and appropriate documentation of patient/family services
* Obtains written consent from patient, family or patient assignee, when criteria for hospice admission is met
* Communicates with referral sources about appointments, MD orders, time frames for admission and any obstacles to an immediate admission
* Contacts patient/family within 24 hours to set-up appointment explaining hospice services
* Works with the marketing team to assure:
* Strong patient, family, referrer and facility satisfaction
* Appropriate market penetration
* Maximization of hospice census goals
Qualifications
* Hospice Experience Preferred (or previous experience in home health, geriatrics or general medical/surgical nursing required)
* Registered Nurses license
* Commitment to Providing Excellent Customer Service to Patients and Families
* Valid Driver's License
* Can Successfully Pass Background Checks
Cna/Hha
Good Shepherd Hospice Job In Hinton, OK
Overview Good Shepherd Hospice is seeking a compassionate candidate for a Full-Time CNA serving patients and their families in El Reno/Yukon/Okarche/Kingfisher and surrounding communities. The ideal candidate must be passionate about providing quality care and excellent service to patients and their families.
Previous experience in hospice, home health, or geriatrics preferred
Responsibilities
The CNA assists the patient and family in achieving physical and emotional comfort as outlined in the patient's plan of care
Provides support services under the supervision of our clinical supervisors
Promotes positive, supportive, respectful communication to patients and their families
Qualifications
Certified by the state of where services are being provided as a Certified Nursing
Assistant/Home Health Aide.
Minimum of one year of experience in hospice, home health or geriatric care preferred (but not required for the right candidate)
Must be of high integrity including maintenance of confidential information including all patient records
Works as a team player, following directions and adhering to defined care plans
Demonstrated commitment to the hospice philosophy of care
Can successfully pass background checks