Patient Service Representative jobs at Good Shepherd Rehabilitation Network

* Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. * Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience * Instruct patients to complete documents and forms such as intake and insurance forms. * Schedule, cancel and confirm patient appointments. * Compile, record and archive medical charts, reports, and correspondence with confidentiality. * Operate telephones and direct calls, emails and documents to appropriate staff. * Transmit correspondence and medical records by mail, e-mail, or fax. * Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibility forms. * Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services. * Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system * Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist. * Manages patient interactions and implements service recovery techniques to ensure positive patient relations. * Clean and organize work area and disinfect equipment after treatment * Participate in daily log recording as required per site. * Change linens, such as bed sheets and pillow cases. * Contribute to a creative culture of daily continuous improvement * ESSENTIAL FUNCTIONS * PATIENT/CUSTOMER * Essential Accountabilities * Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability. * Is professional in all actions and appearance * Ensure compliance with regulatory parameters * Uses resources wisely - as if they were one's own. * Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System. * Demonstrates a personal commitment to ensuring a clean and safe working environment. * Anticipates patients'/customers' needs and acts accordingly. * Works to enhance patient satisfaction * Assist patients and families * Analyzes problems from the customers' point of view. * Honors patient/customer/employee confidentiality. * Seeks feedback on how to improve performance and offers constructive feedback, as well. * Applies learning for improved performance. * Presents self professionally & demonstrates professional behavior during interactions with others * Strives to understand and value differences in others' race, nationality, gender, age, background, experience, and style. * Customer Service Skills * Utilizes AIDET principles to enhance communication. * PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES * Patient Care Providers * Participates in Entity and Department wide initiatives for Patient /Employee safety * Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position. * Validation of annual competencies required for the position * OPERATIONS * Essential Accountabilities * Scheduling Functions * Patient Identification * Pre-Reg/Registration-Patient Information Updates * Check-in Process * Check-out Process * Cash Collection * Reconciliation and deposit. * Insurance Verification Process * Email * Management of Medical Records * Financial Counselor * Department Productivity and goals (site specific) * Site Opening Function * Site Closing Function * Ability to Multi-Task * Understanding Clinical Work Processes * Attendance/Time Management * Involvement in Departmental Meetings * Personal Impact * Health System ID is worn in accordance to GSPP policy * Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) * Flexible and readily adopts new processes and engages in practice operation changes QUALIFICATIONS: * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Education * High School Diploma required * Associate's Degree preferred * Work Experience * Previous healthcare experience preferred * Licenses / Certifications * IDX Certification required * Sunrise Billing system certification may be required

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group's Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time. 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie's Telephone Standards. Screens telephone calls, takes messages and provides information. 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management. 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient's confidential medical record. 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals. 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines. 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy. 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays. 9. Adheres to departmental and organizational policies and attends meetings/huddles as required. 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure. 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance. 12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization. Other Duties: 1. Other duties as assigned.

The Guthrie Clinic works with the communities we serve to help each person attain optimal, life‐long health and well‐being. The Centralized Scheduler will provide the highest quality patient care consistent with Guthrie's Vision of Improving Health through Clinical Excellence and Compassion; Every Patient. Every time. As a first point of contact for most patients, the Centralized Scheduler provides direct, daily operational support in a manner consistent with The Guthrie Clinic's Service Excellence Standards. The Centralized Scheduler will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Performing all centralized scheduling services and procedures (as assigned), including scheduling, pre‐registration, cancellation and insurance and benefits verification. Maintaining and applying detailed knowledge of Patient Access workflows and the centralized scheduling and registration system in order to address patient inquiries about scheduling, pre‐registration, cancellation, insurance and benefits verification/billing/payments, and any self‐pay/personal financial liabilities. Education, License & Cert: High school graduate or GED required. Experience: Prior healthcare customer service, scheduling, insurance billing and payment knowledge. Two years previous healthcare experience. Previous experience using or implementing Epic. Ability to use Windows programs such as MS Word and other software packages with knowledge of medical terminology. Excellent written, verbal communication and interpersonal skills. Strong typing skills and proper phone etiquette. Ability to make independent judgment decisions about the data being gathered Essential Functions: 1. Perform scheduling, pre‐registration, cancellation, and insurance and benefits verification and patient payment collection and all other centralized scheduling duties in compliance with customer service standards. 2. Strong customer service skills to ensure quality phone calls with the patients. 3. Execute front‐end centralized collection of all patient insurance benefits information to ensure accurate payment of services as well as educate patients on copays and previous balances. Schedule patients with financial counselors for assistance when appropriate or get patient to a customer representative to learn more about their balance. 4. Develop strong working relationships with physician offices, non‐centralized scheduling and registration areas, ancillary coding, and other areas as needed to ensure appropriate and effective communication and coordination of service delivery. 5. Assist patients with enrollment of my chart or any issues related to my chart and educate on the capabilities. 6. Adhere to all relevant policies and procedure as outlined by direct report. 7. Meet productivity, quality requirements and service goals as outlined in the performance expectations. 8. Function as a team member to assist other centralized schedulers with tasks as needed including assisting in training of all employees as assigned. 9. Communicate to direct report all centralized scheduling obstacles, concerns and system deficiencies impacting the team and provide support in dealing with complex issues. 10. Complete special projects, make outbound calls to schedule from referrals/orders, enter in orders and referrals, assist with conversational messaging with patient or work queues as assigned. 11. Operate and utilize the Epic System while staying current and learning new skills as needed to perform all aspects of the position. Other Duties: 1. Assist and participate in departmental meetings when needed. 2. Support the Guthrie Clinic's system‐wide vision and goals of central scheduling. 3. It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position The pay ranges from #17.06-26.61 Rev. 2-2-2024

As our community evolves, so does the need for compassionate care. If your position was recently impacted, Greater Philadelphia Health Action, Inc., invites you to continue your mission of service with us. GPHA, a non-profit organization that was founded in 1970, is hiring Full-time Patient-Centered Representative Monday through Friday, 8:30 AM to 5:00 PM, at multiple locations: Carl Moore Health Center, 1401 S. 31st St. Phila., PA 19146 Chinatown Medical Services, 432 N. 6th St. Phila., PA 19123 Frankford Ave Health Center, 4500 - 4510 Frankford Ave. Phila., PA 19124 Hunting Park Health Center, 1999 W. Hunting Park Ave. Phila., PA 19140 Southeast Health Center, 800 Washington Ave. Phila., PA 19147 Woodland Ave Health Ave, 5000 Woodland Ave. Phila., PA 19143 Candidates must obtain a high school diploma (or GED) and at least (2) years' experience in a health care setting or a combination of certificates relative to the Registration Assistant/Front Desk position. Comprehensive knowledge of insurance policies, medical terminology, and anatomy is preferred; knowledge of HMO/managed care practices is preferred; fundamental understanding of patient/provider scheduling modules is required; excellent typing and telephone skills are required. Able to interact with people compassionately and effectively while gathering necessary information, making independent decisions, and working well with others. Bilingual is desired but not required. Specific Responsibilities and duties include Completing the patient registration and scheduling process accurately and promptly using the Electronic Practice Management (EPM) System. Ensure patients' demographic, financial, and insurance information is entered and updated accurately and swiftly. Manage daily appointment schedules efficiently and review them regularly. The Patient-Centered Representative also operates the paging/telephone system as needed; Greets and provides direction/information to patients, visitors, guests, and sales representatives professionally and cordially; Attends all mandatory staff development/training sessions and staff meetings; Enters and updates patient's demographic information accurately and timely; and perform other duties as assigned by the supervisor. GPHA offers GREAT PAY, Performance BONUSES, Comprehensive Medical, Dental, Vision, Life, and LTD Insurance. We also offer 401k with a very lucrative company match, Employee Assistance and Self-Care, and Professional Activity, Educational, and Tuition Reimbursements, Paid Vacation, Paid Sick, Paid Personal Days, Paid Educational Days, Holiday Pay, Loan Forgiveness, and Free Malpractice Insurance...and many positions have Flexible, Hybrid or REMOTE WORK Schedules. At Greater Philadelphia Health Action, Inc. (GPHA), we respect diversity and promote equity through action, advocacy, and policy through a dedicated team of representatives committed to listening, learning, and enacting systemic change. We create different channels, outlets, and programs to enhance safe spaces within GPHA, creating a shared understanding and language around justice, diversity, equity, and inclusion. GPHA is an Equal Opportunity Employer. GPHA does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, age, handicap, disability, religion, religious creed, ancestry, national origin, or any other basis prohibited by applicable law. Join a network that values dedication, balance, and purpose. Visit us at ***************

Join Premier Radiology, Transform your Career and Radiology! Who We Are: Discover Premier Radiology, the gateway to top-tier outpatient imaging in Tennessee! With access to hundreds of board-certified radiologists, we deliver state-of-the-art diagnostic care conveniently. Our mission is clear: providing high-quality, affordable imaging studies right where our patients live and work. From specialized radiologists to skilled technicians, accuracy and patient satisfaction drive us. Along with Radiology Partners, the leading practice in the U.S., we're here to Transform Radiology. What We Offer: Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Here's why you should join the RP / Premier Radiology team: * Community presence: 20+ clinics across Nashville * Flexible work environment, work/home life balance * Competitive compensation and benefits * Leading the pack in the development of AI tools and technology resources * Opportunities for professional development Premier Radiology is seeking an energetic and customer-focused Patient Service Representative. Summary: The Patient Service Representative will greet patients at our imaging centers and assist them with scheduling of appointments, registering for procedures, maintaining medical records, and other related tasks. This is a vital role for ensuring patient satisfaction. Ideal candidates will need to be service-oriented and considerate of the patient's condition. Desired Professional Skills And Experience * High School or equivalent preferred * Background in healthcare is preferred * Background with Eclinical Works Practice Management System Preferred * Strong organizational skill Radiology Partners is an Equal Employment Opportunity Employer committed to providing equal opportunities in all our employment practices. The Practice prohibits discrimination, harassment, and retaliation in any form based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity and expression; pregnancy; age; disability; citizenship status; veteran status; or any other category protected by federal, state, or local laws. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking, financial or personal information such as a driver's license in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please notify our Recruiting Team at **************************.

Job DescriptionDescription: Gateway Rehab Center (GRC) has an opportunity for a Part-time Scheduling Specialist who is caring, compassionate and displays excellent customer service to individuals who are calling GRC seeking admission to treatment. This position guides prospective patients through the admissions process by taking initial calls, completing screenings, and scheduling outpatient evaluations. This position is remote, but the ideal candidate must live in Pittsburgh, PA region or surrounding counties. This position receives frequent supervision and instruction. Note: The position is Part-time, but we will require some evening hours. Why Choose Gateway Rehab? Make an impact through Gateway's mission “to help all affected by addictive disease to be healthy in body, mind, and spirit.” Be a part of an organization that has been leading the way in addiction treatment for over 50years. Enjoy the flexibility of a fully remote role while maintaining meaningful client connections. Responsibilities Completes non-clinical evaluation components consisting of and not limited to: answering initial calls and completing the pre-screening process, coordinating and scheduling outpatient evaluations. Receive calls for other departments and will need to route calls appropriately. Knowledge Skills and Abilities Computer proficiency with working knowledge of Word, Excel, Teams and use of email. Excellent verbal and written communication skills and organizational skills. Familiarity with drug and alcohol/mental health treatment and/or managed care processes preferred. Ability to multi-task. Excellent time management skills. Requirements: High school diploma or GED. Additional Requirements Pass a PA Criminal Background Check. Obtain PA Child Abuse and FBI Fingerprinting Clearances. Pass Drug Screen. Obtain 2-Step TB Test. Work Conditions Remote Favorable working conditions work which may include evening hours of work. Minimal physical demands. Mental demands include attention to detail and strong customer service. GRC is an Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging. We value diverse voices and lived experiences that strengthen our mission and impact.

**Penn State Health** - **Hershey Medical Center** **Work Type:** Full Time **FTE:** 1.00 **Shift:** Day **Hours:** 8:00a - 4:30p **Recruiter Contact:** Nicholas Wine at ****************************** (MAILTO://******************************) **SUMMARY OF POSITION:** This position serves as a liaison between patients/family members and staff/employees to promote improved communications, processes and patient experience and to reduce the risk of litigation to the organization. This position is required to work with clinical and non-clinical staff to address patient feedback regarding compliments, complaints and grievances as defined by the Centers for Medicare and Medicaid Services (CMS) and as regulated by the Department of Health (DOH), and to ensure compliance with all regulatory requirements from the aforementioned bodies. Shares information with process owners for purpose of review and correction if necessary and communicates (or coordinates the communication of clinical) review responses to patients and their families. **MINIMUM QUALIFICATIONS:** + Bachelor's degree in Psychology, Communications, Social Services or related field required. + 5 years of experience in medical, social or customer service required. **KNOWLEDGE, SKILLS, & ABILITIES:** + High level of interpersonal skills. + Problem solving skills. + Attention to Detail. + Exceptional verbal and written communication skills. + Ability to analyze situation and apply de-escalation skills. + Time management skills. + Ability to multitask. **PREFERRED QUALIFICATIONS:** + Bilingual - English/Spanish preferred. **WHY PENN STATE HEALTH?** Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. **Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:** + **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). + **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave. + **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. + **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. + **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. **WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?** Penn State Hershey Medical Center is Central Pennsylvania's only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth. **YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.** _This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._ _Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._ **Union:** Non Bargained **Position** Patient and Family Representative - Patient Experience **Location** US:PA: Hershey | Human Services | Full Time **Req ID** 84085

The responsibilities of this job include, but are not limited to, the following: Helping patients who require assistance while using the kiosk. Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender; Respectfully handling Physician and Nurse requests in a timely manner; Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness; Verifying all patient demographic, health, pharmacy, and insurance information; Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed; Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.; Referring billing questions to the appropriate parties as needed; Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system; Discharging the patient and completing his or her visit by processing incurred charges; Completing all cash management duties to include counting and accounting for money collected at the end of the shift; Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse; Printing itemized statements as requested; Receiving, sending, and distributing correspondence as directed; Filing and scanning medical documents and office forms as directed; Completing assigned checklists and Policy Manager tasks within the assigned shift; Answering all incoming calls and distributing messages to proper personnel; Assisting with other assignments delegated by the PSC; Demonstrating an efficient understanding of the electronic medical record system; Receiving, moving, and stocking ordered supplies; Cleaning work area and other maintenance assignments as directed; Verifying daily reports are run at the end of the day; Attending staff meetings as scheduled by the PSC or DMS; Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations); Operating, using, and maintaining medical and office equipment as trained; Participating in maintenance assignments when necessary and as directed; Fostering teamwork and ensuring a positive and professional atmosphere; Providing positive, warm, and friendly service in all interactions; Adhering to all established policies and procedures; Completing other duties as directed. Minimum education and professional requirements include, but are not limited to, the following: Must be 18 years of age or older; Basic typing skills; High school graduate or equivalent; Minimum one year of clerical experience preferred; Ability to hear pages, bells, and the phone system; Ability to sit, stand, and walk for up to 7 hours at a time; Ability to lift up to 25 pounds; Excellent visual, verbal, written, and typed communication skills; Ability to prioritize and deal with numerous tasks simultaneously; Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Job Description Greater Philadelphia Health Action *************** your total healthcare home with one of the largest healthcare practices in Philadelphia is seeking highly skilled and compassionate Vietnamese/English-speaking Patient Centered Representative (PCR) to help serve our patients in South Philadelphia. GPHA offers GREAT PAY and EXCELLENT BENEFITS to include UPPER TIER medical, dental and vision plans, and 401(k) with LUCRATIVE company match! PCR's greet patients and visitors to the health centers in a friendly and courteous manner; provide direction/information to patients, visitors, guests and sales representatives professionally and cordially; teach and assist patients with patient Kiosk; and complete accurate registration process in GPHA's Electronic Practice Management (EPM) System Must have High School Graduate or equivalent diploma required; typing speed of at least 60 words per minute and telephone skills; CPR certified; Minimum of 2 years' experience in a healthcare setting, and/or the combination of certificates relative to the Registration Assistant/Front Desk position desirable; comprehensive knowledge of insurance policies, medical terminology, and anatomy preferred; Knowledge of HMO/Managed Care practices preferred; fundamental knowledge of patient/provider scheduling modules. At Greater Philadelphia Health Action, Inc. (GPHA), we respect diversity and promote equity through action, advocacy, and policy through a dedicated team of representatives committed to listening, learning, and enacting systemic change. We create different channels, outlets, and programs to enhance safe spaces within GPHA, creating a shared understanding and language around justice, diversity, equity, and inclusion. GPHA is an Equal Opportunity Employer. GPHA does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, age, handicap, disability, religion, religious creed, ancestry, national origin, or any other basis prohibited by applicable law.

Greater Philadelphia Health Action *************** your total healthcare home with one of the largest healthcare practices in Philadelphia is seeking highly skilled and compassionate Vietnamese/English-speaking Patient Centered Representative (PCR) to help serve our patients in South Philadelphia. GPHA offers GREAT PAY and EXCELLENT BENEFITS to include UPPER TIER medical, dental and vision plans, and 401(k) with LUCRATIVE company match! PCR's greet patients and visitors to the health centers in a friendly and courteous manner; provide direction/information to patients, visitors, guests and sales representatives professionally and cordially; teach and assist patients with patient Kiosk; and complete accurate registration process in GPHA's Electronic Practice Management (EPM) System Must have High School Graduate or equivalent diploma required; typing speed of at least 60 words per minute and telephone skills; CPR certified; Minimum of 2 years' experience in a healthcare setting, and/or the combination of certificates relative to the Registration Assistant/Front Desk position desirable; comprehensive knowledge of insurance policies, medical terminology, and anatomy preferred; Knowledge of HMO/Managed Care practices preferred; fundamental knowledge of patient/provider scheduling modules. At Greater Philadelphia Health Action, Inc. (GPHA), we respect diversity and promote equity through action, advocacy, and policy through a dedicated team of representatives committed to listening, learning, and enacting systemic change. We create different channels, outlets, and programs to enhance safe spaces within GPHA, creating a shared understanding and language around justice, diversity, equity, and inclusion. GPHA is an Equal Opportunity Employer. GPHA does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, age, handicap, disability, religion, religious creed, ancestry, national origin, or any other basis prohibited by applicable law.

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. Pay Range: $17.00 - $24.70 Scheduled Weekly Hours: 40 Position Overview Answers telephones promptly and courteously, while handling multiple phone lines. Routes patient calls efficiently and appropriately to appropriate area/individual. Schedules and cancel's appointments using established office guidelines; Schedules patients for outpatient tests and surgeries according to CH policy. Prepares for day, reviews eligibility and phone reports, and carries out tasks accordingly; prepares new patient charts and/or paperwork at patient presentation. Greets all patients and visitors in a professional and welcoming manner. Informs patient of privacy policies and procedures; Informs patients of delay's in physician schedules, assists with patient comfort while delayed. Performs registration to ensure demographic and insurance information is accurate and complete. Complies with department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights as measured by Q/A and observation. Ensures all requirements and fields noted on check-in and check-out page are satisfied and complete. Obtains copies of insurance cards, driver's license, authorizations, and referrals; cans or enters into system. Collects co-payments and outstanding balances at check-in, and time of service balances and estimated balances at check-out according to policy. Refers patients to CBO staff regarding past due balances, questions and/or resolution. Reviews and complies with Patient Account Notes and Appointment Notes in system; Accepts accountability for all Worklists/Boxes on dashboard or elsewhere based on assignment. Confirms charges / approves claim creations in system at Check-Out; Validates and submits appropriate claims for real time adjudication; Works “Day End Review” report and designated Tier-based HOLD Claim Worklists on a daily basis. Schedules follow-up appointments, creates appointment ticklers in system, and works associated Worklists/boxes relative to both based on assignment. Completes referrals and pre-authorizations as required. Creates a Time of Service batch and links it to a deposit batch daily; Reconciles, balances, and closes each batch /drawer at end of day; Turns over batches to designated resource daily. Performs clerical duties including, but not limited to processing mail, confirming appointments, sending out follow-up notices, and maintaining statistics. Performs other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed. MINIMUM REQUIREMENTS Education: High School diploma or equivalent. Experience: One year experience as receptionist or clerk in healthcare environment or one year customer service experience. Knowledge and Skills: Familiarity with medical terminology, ICD-10 and CPT codes. Excellent communication and interpersonal skills. Medical assistant or medical office technician certification preferred. Special Training: Proficient computer skills; basic Microsoft office skills. Familiarity with excel spreadsheets. Usual Work Day: 8 Hours PHYSICAL DEMANDS AND WORK ENVIRONMENT Frequent physical demands include: Sitting Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion Continuous physical demands include: Talk or Hear Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs. Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Moderate Depth Perception, Accurate Hearing Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Dust/Particulate Matter This position is eligible for the following benefits: Medical Plan Prescription drug coverage & In-House Employee Pharmacy Dental Plan Vision Plan Flexible Spending Account (FSA) - Healthcare FSA - Dependent Care FSA Retirement Savings and Investment Plan Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance Supplemental Group Term Life & Accidental Death & Dismemberment Insurance Disability Benefits - Long Term Disability (LTD) Disability Benefits - Short Term Disability (STD) Employee Assistance Program Commuter Transit Commuter Parking Supplemental Life Insurance - Voluntary Life Spouse - Voluntary Life Employee - Voluntary Life Child Voluntary Legal Services Voluntary Accident, Critical Illness and Hospital Indemnity Insurance Voluntary Identity Theft Insurance Voluntary Pet Insurance Paid Time-Off Program The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.

The Patient Engagement Representative must demonstrate the ability to multi-task, manage simultaneous communications, and set priorities while maintaining exceptional first line patient service and interpersonal behaviors in a confidential manner. The successful candidate must demonstrate the ability to work in a fast paced setting, have strong computer skills, and be able to manage a large volume of calls. The PER possesses the ability to work independently while maintaining a calm demeanor and good judgment in a fast paced environment. Work schedule includes two evenings a week and a Saturday rotation. River Valley Health is an Equal Opportunity Employer. Requirements: Physician practice experience is preferred. Flu vaccination or proper exemption required.

The responsibilities of this job include, but are not limited to, the following: Assisting patients using the kiosk prior to registration. Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated. Respectfully handling Physician and Nurse requests in a timely manner. Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed. Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. Verifying all patient demographic, health, pharmacy, and insurance information. Thoroughly answering billing and insurance questions and providing itemized billing statements as requested. Referring billing questions to the appropriate parties as needed. Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system. Discharging the patient and processing incurred charges. Completing all cash management duties to include counting and accounting for money collected at the end of the shift. Receiving, sending, and distributing correspondence as directed. Filing and scanning medical documents and office forms as directed. Completing assigned checklists and Policy Manager tasks within the assigned shift. Answering all incoming calls and distributing messages in a timely manner. Assisting with other assignments as directed. Demonstrating an efficient understanding of the electronic medical record system. Receiving, moving, and stocking ordered supplies. Cleaning the front office work area and other maintenance assignments as directed. Verifying daily reports are run at the end of the day. Attending staff meetings as directed. Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations). Operating, using, and maintaining medical and office equipment as trained. Participating in maintenance assignments when necessary and as directed. Providing positive, warm, and friendly service in all interactions. Completing other duties as directed Minimum education and professional requirements include, but are not limited to, the following: Must be 18 years of age or older. Basic typing skills. Minimum one year of clerical experience preferred. High school graduate or equivalent. Ability to sit, stand, and walk for up to 7 hours at a time. Ability to lift up to 25 pounds. Excellent visual, verbal, written, and typed communication skills. Ability to prioritize and multitask. Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Could you be our next Registration Scheduling Specialist at Newtown Square? Why work as a Registration Scheduling Specialist with Main Line Health? * Be an Integral Member of our Organization! As one of the first points of contact for new patients, you make the first impression! As you collect and capture accurate patient data, you have the opportunity to provide excellent, empathetic customer service. As an ambassador for patients, you help them understand their financial responsibility, services available to them, and more. * Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status. * Get Involved! Use your engaging communication skills to interact with nursing staff, other departments, physician offices, medical offices and the general public as needed to provide outstanding service. * Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care. * Position-Specific Benefits include: We offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free! Position: Registration Scheduling Specialist Shift: 2PM-7PM Monday & Thursday (No Weekends) Experience: Required: 2+ years of customer service experience. Excellent customer service and computer skills. Preferred: Minimum of 2 years of registration experience in a medical setting. Knowledge of medical terminology. Knowledge of insurance and third party reimbursement. Education: High school diploma preferred. Licensures/Certifications: N/A Additional Information * Requisition ID: 79118 * Employee Status: Regular * Schedule: Part-time * Shift: Day Job * Pay Range: $18.37 - $28.47 * Job Grade: 205

Could you be our next Registration Scheduling Specialist at [ENTER LOCATION]? Why work as a Registration Scheduling Specialist with Main Line Health? * Be an Integral Member of our Organization! As one of the first points of contact for new patients, you make the first impression! As you collect and capture accurate patient data, you have the opportunity to provide excellent, empathetic customer service. As an ambassador for patients, you help them understand their financial responsibility, services available to them, and more. * Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status. * Get Involved! Use your engaging communication skills to interact with nursing staff, other departments, physician offices, medical offices and the general public as needed to provide outstanding service. * Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care. * Position-Specific Benefits include: You are eligible for up to [ MAX#OF HOURS PER YEAR] hours of paid time off per year based on your Full or Part Time status. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free! Position: Registration Scheduling Specialist Shift: [ENTER SHIFT] Experience: Required: 2+ years of customer service experience. Excellent customer service and computer skills. Preferred: Minimum of 2 years of registration experience in a medical setting. Knowledge of medical terminology. Knowledge of insurance and third party reimbursement. Education: High school diploma preferred. Licensures/Certifications: N/A Additional Information * Requisition ID: 77890 * Employee Status: Regular * Schedule: Full-time * Shift: Evening Job * Pay Range: $18.37 - $28.47 * Job Grade: 205

Could you be our next Registration Scheduling Specialist with Main Line Health? By applying for this position, you can explore ALL Registration Scheduling Specialist opportunities across our Main Line Health locations - including but not limited to: Lankenau Medical Center, Bryn Mawr Hospital, Riddle Hospital, Paoli Hospital, Main Line HealthCare (MLHC) - Concordville, Mirmont Treatment Center, Ellis Preserve, and more. When you apply to this position, you will be considered for openings across multiple sites based on your experience, interests, and operational need. Available Opportunities Across Our Main Line Health Locations: Available shifts: Full-time and Part-time Available schedules: Days, Evenings, Nights Please note: Some locations include weekend shifts based on operational needs Why work as a Registration Scheduling Specialist with Main Line Health? Develop and Grow Your Career! Be one of the many Main Line Health employees who advance their career through our Tuition Reimbursement Program, eligible for up to $6,000 annually based on FTE status/position. Many of our Registration Scheduling Specialists grow into leadership, billing, or clinical roles within the health system. Make an Impact! As one of the first points of contact for new and returning patients, you make the first impression that sets the tone for their entire experience. You'll play an integral role in providing excellent, empathetic customer service by accurately capturing patient data, ensuring a smooth registration or scheduling process, and helping patients understand their services and financial responsibilities. Join the Team! There's a litany of reasons why our registration/scheduling team loves it here, but don't take my word for it. I invite you to check out some of our news, updates, and awards, our multi-year running Great Place to Work certification, and our commitment to diversity, respect, equity, and inclusion (Main Line Health is the top-ranked PA health system in Forbes Magazine's America's Best Employers for Diversity for 2024). Position-Specific Benefits Include: You are eligible for up to 120 hours of paid time off annually (based on FTE status). We also offer several employee discounts to various activities, services, and vendors, as well as free employee parking at all Main Line Health locations. Experience: Required: * 2+ years of customer service experience. * Excellent customer service and computer skills. Preferred: * Minimum of 2 years of registration experience in a medical setting. * Knowledge of medical terminology. * Knowledge of insurance and third-party reimbursement. Education: * High school diploma or GED required. Apply today! Your application will be reviewed, and if selected, you'll be contacted for a one-way video interview or a direct phone screen with a recruiter. Thank you for your time and interest in Main Line Health! Additional Information * Requisition ID: 250000HE * Employee Status: Regular * Benefit Eligibility: Full-Time Benefits * Schedule: Full-time * Pay Range: $18.01 - $27.91 * Job Grade: 205

The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner. Education High School Diploma or Equivalent OR - GED - Relevant experience may be considered in lieu of education Required Experience Licenses '393016

Could you be our next Registration Scheduling Specialist at MLHC - Concordville? Why work as a Registration Scheduling Specialist with Main Line Health? * Be an Integral Member of our Organization! As one of the first points of contact for new patients, you make the first impression! As you collect and capture accurate patient data, you have the opportunity to provide excellent, empathetic customer service. As an ambassador for patients, you help them understand their financial responsibility, services available to them, and more. * Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status. * Get Involved! Use your engaging communication skills to interact with nursing staff, other departments, physician offices, medical offices and the general public as needed to provide outstanding service. * Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care. * Position-Specific Benefits include: You are eligible for up to 120 hours of paid time off per year based on your Full or Part Time status. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free! Position: Registration Scheduling Specialist Shift: 8AM-12PM, Tuesday-Saturday Experience: Required: 2+ years of customer service experience. Excellent customer service and computer skills. Preferred: Minimum of 2 years of registration experience in a medical setting. Knowledge of medical terminology. Knowledge of insurance and third party reimbursement. Education: High school diploma preferred. Licensures/Certifications: N/A Additional Information * Requisition ID: 79133 * Employee Status: Regular * Schedule: Part-time * Shift: Day Job * Pay Range: $18.37 - $28.47 * Job Grade: 205

Patient Services Coordinator Department: Home Health Schedule: Weekends 8:00am - 4:30pm $30/hour with a shift differential The Patient Services Coordinators are responsible for answering incoming calls, scheduling patient appointments, and executing the referral management process with all referral sources to ensure a smooth and efficient coordination of home health or hospice services for our patients. This role supports the agency's mission to deliver exceptional home-based healthcare and exemplifies our values of Integrity, Respect, Teamwork, and Appreciation. Schedule: Saturday and Sunday, 8:00 AM-4:30 PM Primary Responsibilities Intake & Schedule Coordination Handle and respond promptly to incoming calls, emails or faxes from physicians, or patients Receive and process referrals from hospitals, physicians, and other community partners. Communicate effectively with clients, families, referral sources, and staff to ensure timely and accurate intake and scheduling. Gather and document necessary patient information, insurance details, and medical history for admissions. Schedule initial visits and ongoing visits for home health services, coordinating with nursing, therapy, and other providers. Facilitate discharge planning and communicate with inpatient referral sources. Maintain accurate records in EHR and ensure regulatory compliance Support overall office operations related to intake and scheduling Patient and Family Communication Serve as a liaison between the agency and patients, families, and referral sources. Answer incoming community inquiries about services with professionalism and empathy. Support the patient/family and healthcare team during the intake and transition process. Common Expectations Deliver compassionate, respective service in all interactions. Respond promptly and professionally to inquiries or concerns. Contribute to overall patient and staff satisfaction. Attend staff meetings, in-services, and serve on assigned committees. Support agency initiatives, fundraising events, and community outreach activities. Adhere to established policies, procedures, and standards for quality, safety, and infection control. Maintain confidentiality of patient and organizational information. Promote a culture of safety by complying with regulations, reporting errors or hazards, and identifying opportunities for process improvement. Engage in ongoing professional development through education, literature review, and workshops. Deliver exceptional service to patients, families, and colleagues while fostering teamwork and fiscal responsibility. Gather and document necessary patient information, insurance details, and medical history for admissions. Schedule initial visits and ongoing visits for home health services, coordinating with nursing, therapy, and other providers. Knowledge, Skills, and Abilities Strong multi-tasking, time management, and organizational skills. Excellent communication skills, both verbal and written. Proven ability to implement and sustain quality improvement initiatives. Excellent interpersonal skills with the ability to foster collaboration across disciplines. Proficient in Microsoft Office Suite and comfortable learning new software. Dependable, professional and able to work with minimal supervision. Qualifications LPN or RN degree required. Previous experience in home health or hospice intake and scheduling is preferred. Must pass a background check and have reliable transportation. Automobile insurance is required. Core Values Integrity - We build trust through responsible actions and honest relationships. Respect - We value every individual and treat all with dignity and compassion. Teamwork - We collaborate across all levels to achieve excellence in care. Appreciation - We recognize and celebrate the contributions of our team.