Customer Service Representative jobs at Goodman Manufacturing - 552 jobs
Customer Service Representative
Leeds Professional Resources 4.3
Brandon, FL jobs
We are hiring a customerservicerepresentative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Pay $18/HR (Monday-Friday Day Shift)
Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.
Additional Info:
Must have reliable transportation and home internet access
Must have Long Term Care, Medicare, or Medicaid experience for this role
CustomerServiceRepresentative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customerservice process.
Managing a team of junior customerservicerepresentatives.
Ensure customer satisfaction and provide professional customer support.
CustomerServiceRepresentative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Excellent communication skills and Microsoft Office Suite
$18 hourly 23h ago
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Associate Customer Service Representative, B2C ($500 Sign On Bonus)
Kohler 4.5
Kohler, WI jobs
Work Mode: Remote $500 Sign On Bonus! - Now Hiring for our March 2nd, 2026 Training Class! Opportunity As an Associate CustomerServiceRepresentative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal as an ACSR is to provide world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about Kohler and Sterling products. You will be empowered, and expected to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach, which will be measured by customer feedback surveys and customer experience evaluations.
Specific Responsibilities
* Primary duty is to answer inbound customer inquiries via phone calls by performing diagnosis of products and taking the appropriate action.
* Perform advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel.
* Walk customer and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products.
* Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website.
* Effectively use Customer Care Center (3C) technology (i.e., Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain) and all other tools/resources available, including technical literature and price books.
* Gain knowledge of all Kohler and Sterling products and the associated warranties associated.
* Read and understand technical publications, diagrams, and specification documents.
* Excellent interpersonal and communication skills.
* Track orders, provide availability, and other shipping information.
* Up sell Kohler and Sterling products and accessories as appropriate.
* Assist with implementing procedures to maximize up-time and phone coverage.
* Track trends in product variations and report to engineering and quality as appropriate.
* Participate in department initiatives as needed.
* Participates in various CustomerService Support functions as needed including order block reports, credit card reports and shipping resolution.
* Meet or exceed balanced scorecard metrics & maintain acceptable attendance record.
Skills/Requirements
* High school diploma or GED required, 2-4-year degree preferred.
* 1+ years of customerservice experience desired.
* Previous computer experience is necessary to be successful in this position.
* Experience in a call center environment preferred.
* Completion of internal Brand Ambassador Program required.
Work from home requirements: Equipment provided!
* The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet.
* Have a separate confidential and distraction free workspace with no background noises.
* Freedom from other responsibilities - you must be focused on delivering a world class service experience.
* Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled.
* Full-time hours are 34-36 hours/week after training, more will be required during peak season.
#LI-KS1
#LI-Remote
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $20.00 - $21.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.
$20-21 hourly 3d ago
Retention Specialist, Customer Support
Clio 3.9
Toronto, OH jobs
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
We are currently seeking a Retention Specialist to join our Customer Support Team in Burnaby, Calgary or Toronto. The ideal candidate will have a passion for problem solving customer issues, driving value of our products, and finding strategies to drive the retention of our existing customers.
What your team does:
The Retention Team is responsible for all internal and external inquiries related to account cancellations. They work to reduce churn and maximize the value of our products to our existing customers to drive value and revenue.
What you'll work on:
* Handle external requests related to account cancellations; understand the reason for cancellation and find solutions to retain customers
* Support our internal teams as the primary point of contact for cancellation requests and potential churn
* Address customer concerns and coordinate resolutions, as applicable, with our Finance, Billing, Product, Sales, and Customer Success teams; ensure timely delivery of our solutions
* Collaborate with Support leadership and other stakeholders to ensure our retention efforts are successful; make recommendations for improvements based on data and trends
* Track and communicate customer feedback to internal stakeholders
* Own and execute tasks within our tech stack including Salesforce, Gong, and other related tools
* Other tasks and duties assigned by Customer Support Leadership, as required
What you may have:
* 2+ years of experience in a customer facing support, sales, retention or save environment role
* Experience providing exceptional customerservice, including the ability to problem solve, multi-task, and provide summaries of issue resolution
* Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
* Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems
* The desire to win (and have fun) as a member of a high performing team
* A growth mindset and a sense of optimism and enthusiasm
Serious bonus points if you have:
* Bachelor's degree (or an expected completion date no later than January 2026 if in your final semester)
* Experience in the legal industry and/or knowledge of the justice system
* Experience with our current tech stack: Salesforce, Slack, Gong
#LI-Hybrid
This is a new role.
What you will find here:
Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
* Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
* Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
* Flexible time off policy, with an encouraged 20 days off per year.
* $2000 annual counseling benefit
* RRSP matching and RESP contribution
* Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
The expected salary range* for this role is $68,000 to $80,000 to $92,000 CAD. There are a separate set of salary bands for other regions based on local currency.
* Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Disclaimer: We only communicate with candidates through ****************** email addresses.
$68k-80k yearly Auto-Apply 27d ago
Customer Telesales Support Agent (Hybrid)
S&A Group 4.5
Alabama jobs
Are you passionate about providing exceptional service and supporting the elderly? Join the S&A Group team in Birmingham, AL, where we deeply value commitment, excellence, and compassionate care. As a Customer Telesales Support Agent, you will play a vital role in ensuring that our clients receive the highest level of service. Utilize your problem-solving skills to assist customers with their benefit needs and create positive, impactful experiences with every interaction. At S&A Group, we offer a competitive salary between $50,000 and $65,000, providing a fulfilling career path for those dedicated to outstanding customerservice.
What You'll Love About This Role:
Purpose-Driven Impact: Make a difference in the lives of elderly clients by helping them navigate important benefit decisions with empathy and care.
Stability & Growth: Join a well-established team with opportunities for career advancement, skill development, and personal growth.
Supportive Team Environment: Be part of a positive and collaborative workplace where your ideas are valued, and your contributions truly matter.
Comprehensive Training & Development: Gain the knowledge and tools necessary to succeed through hands-on training and continuous coaching.
Recognition & Reward: Your dedication and hard work will not go unnoticed-outstanding performance is regularly recognized and celebrated.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and mail.
Provide accurate information on products, services, pricing, and other related details.
Assist clients with benefit placements, tracking, and resolving any issues or complaints.
Maintain and update customer records in our database as necessary.
Follow up with clients to ensure satisfaction and build strong, lasting relationships.
Work collaboratively with team members to ensure a smooth customer experience throughout the sales process.
Qualifications:
1-2 years of experience in customer support or a related field.
Exceptional communication skills, both verbal and written.
A demonstrated ability to manage customer inquiries with empathy, professionalism, and care.
Proficiency with customer support software and systems is essential.
Strong problem-solving abilities and attention to detail are a must.
$50k-65k yearly Auto-Apply 11d ago
Customer Service Representative
Findaway 3.8
Solon, OH jobs
Findaway is dedicated to delivering simple and immediate access to content - wherever you are, whenever you want! We've had the privilege of being recognized multiple years in the INC. 500/5000 fastest growing companies in America, in the Weatherhead 100 as one of the fastest growing company in Northeast Ohio, NorthCoast 99 “Best Places to Work” with a distinction award for “Passion” and on the Plain Dealer's Top Workplaces list.
Our Core Values were firmly entrenched in the workplace prior to the launch of our first product, and will remain the most important building block of Findaway as we continue to grow. We believe that you either find a way, or make one. Findawayers believe nothing is impossible. We work hard, but we laugh a lot. A lot. And we think that is the way it should be.
Do you thrive in a fast-paced challenging environment? Do you believe in conversations over emails? Do you possibly have a slight addiction to coffee? At Findaway, we don't just have jobs; we build careers, relationships, and achieve success as a team. We hire, retain, and continue to develop the best talent in the industry!
Job Description
The Playaway Products Team is hiring two CustomerServiceRepresentatives to help support our growing business!
One Full-Time CustomerServiceRepresentative
Primary responsibilities:
Be the voice of the company as the first line of inbound customerservice support through various communication channels including answering phones, managing e-mail responses and monitoring web chat tool.
Manage business order needs including order entry, changes, approvals, and tracking.
Coordinate Playaway sampling initiatives.
Facilitate customer data updates within the system and other business critical information.
Support e-commerce website with customer troubleshooting and internal testing needs.
Learn and function within our internal NetSuite business system.
Direct customer outreach for past due invoice followup and documentation.
Qualifications
Critical thinking and problem solving skills for customer and data troubleshooting that arises.
Efficiency in computers and technology for internal operating system and website support.
Proficient in Microsoft Office applications including Word, PowerPoint, Excel and Outlook.
Ability to learn a new operational system and follow guided instructions.
Friendly and professional team player with excellent written and verbal communication skills for communicating directly with customers.
Strong organizational skills with the ability to shift focus in our fast paced environment.
Comfortable with a bit of self training paired with the ability to quickly reference necessary notes/training info.
Ability to manage high volume of workloads and to work within an environment with changing priorities.
Bachelors degree required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$28k-35k yearly est. 1d ago
Customer Service Representative
Fastsigns 4.1
Columbus, OH jobs
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS CustomerServiceRepresentative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customerservice in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$27k-33k yearly est. Auto-Apply 60d+ ago
Client Relationship Specialist | Birmingham, AL (Hybrid)
S&A Group 4.5
Birmingham, AL jobs
Are you great with people, detail-oriented, and ready to build a career that actually makes a difference?
At S&A Group, we're growing fast and looking for dependable professionals with strong customerservice skills and a passion for helping others. As a Client Relationship Specialist, you'll guide potential clients through our benefit programs and help current clients with their account needs-
all with full training and no cold calls.
🏆 Why Join Our Team?
Work From Home Flexibility - Enjoy a hybrid setup with occasional in-person meetings in Birmingham.
Full Training Provided - We'll teach you everything you need to succeed.
Fast Career Growth - Advancement opportunities based on performance, not seniority.
Positive, Team-First Culture - We're more like a family than a workplace.
Performance Bonuses - Your hard work pays off with real financial rewards.
What You'll Do
Speak with prospective clients to help them understand and enroll in our benefit programs.
Support current clients by answering billing questions and updating their plan info.
Recommend upgrades based on client needs and available options.
Ensure each interaction is positive, clear, and productive.
Stay connected with leadership on service updates and best practices.
What You'll Need
Prior experience in customerservice, sales, or account management.
A laptop or iPad, high-speed internet, and a quiet workspace.
A strong work ethic and positive attitude-we can train the rest!
High school diploma or GED required.
Compensation
$50,000-$65,000 per year, based on performance.
Additional bonuses and incentives available.
About S&A Group
At S&A Group, we don't just hire people-we invest in them. With hands-on support, mentoring, and a proven system, we help our team members grow professionally, personally, and financially. We're proud to be a company that rewards hard work, encourages collaboration, and makes space for you to build a life you love.
$50k-65k yearly Auto-Apply 11d ago
Customer Relations Specialist- Transportation
Velcro 4.6
Manchester, NH jobs
It's a great time to join Velcro Companies!
Job Objective: The Customer Relations Specialist plays a vital role in delivering an exceptional customer experience by managing direct inquiries through E-Mail communication and Salesforce. This role is specifically focused on supporting Velcro USA's Transportation business segment, requiring a high level of accuracy, empathy, and responsiveness. The specialist will proactively identify opportunities to improve efficiency and streamline processes that enhance service delivery and customer satisfaction. Collaboration and teamwork are essential in fostering both employee engagement and customer loyalty. This is a hybrid position requiring 2-days per week on-site at our Manchester location (Tuesdays and Wednesdays), and 3-days remote work.
Essential Job Functions:
Responsible for day-to-day servicing of existing customers through order processing, accurate and timely communication, problem resolution, and follow-through to fulfill customer needs. Experience with EDI activity and functionality is beneficial
Managing high-revenue accounts, attending weekly meetings with customer to review releases and accessing customer portals to confirm purchase orders.
Assist customers with order management, provide information on pricing and stocking levels, and work to resolve pricing, billing, and shipping issues
Act as the primary contact for customers collaborating with internal departments (i.e. sales, marketing, manufacturing, and supply chain)
Utilize the ERP system to enter and manage orders, process quality complaints, and research and resolve customer issues
Work in accordance with the organizational and departmental policies and procedures. Meet and exceed defined CRS metrics and objectives
Support management in proactively communicating with customers on open order/past due order issues
Maintain proficiency in the customerservice systems, processes, product offering and workflow of critical functional areas outside of customerservice
Responsible for covering co-workers' absences i.e. vacation, sick, leave of absence
Assist with projects as assigned
Participate in ongoing training
Run reports using Orbit, such as open orders and shipment reports.
Other duties and responsibilities may be assigned in order to support customer and departmental needs
Job Qualifications:
Education and Experience
Associates degree preferred
Minimum of 3+ years of experience in a similar customerservice, sales support or account management role.
Prior work experience in a manufacturing environment required.
Knowledge of customerservice principles and best practices.
Proficient in MS Office applications; including Outlook, Excel, Word, and PowerPoint as well as Salesforce and Five9. Experience with Oracle order entry preferred and EDI is a benefit.
Strong communication skills, both oral and written.
Professional demeanor and proven conflict resolution skills.
Passion for servicing our customers is a priority.
Ability to maintain proficiency in the customerservice systems, processes, product offerings and workflow of critical functional areas outside of CS.
Key Competencies
Customer Focused
Critical thinking and problem-solving skills
Planning and organizing
Decision-making
Strong oral and written communication skills
Teamwork
Conflict management
Ability to identify technical or customer issues needing escalation
Adaptability
Stress tolerance
Work with all levels of the organization in an effective manner
Technical/Functional Skills
Learning Agility
Time Management
Organizational Agility
Interpersonal Savvy
OUR COMMITMENT TO SAFETY AND EMPLOYEE WELL-BEING
Fostering a culture where people thrive-safely, purposefully, and with opportunity. At Velcro USA Inc., we are committed to creating a workplace where employees feel valued, supported, and empowered to grow. We offer competitive pay, a comprehensive benefits package, and generous time-off to meet the diverse needs of our workforce. Our culture encourages advancement and provides opportunities for both personal and professional development.
Safety is a core value at Velcro USA Inc. and an essential part of every role. We are dedicated to maintaining a safe, healthy work environment through strict adherence to our Global Safety Rules and our goal of achieving Zero Injuries of Any Kind (ZIAK). Employees are expected to complete required safety training, use personal protective equipment (PPE), report unsafe conditions, and follow protocols for fall protection, lockout/tagout (LOTO), hot work, and confined spaces. Together, we foster a culture of prevention, accountability, and care.
Health and Welfare Benefits:
Medical and Prescription Coverage (HSA and HRA Options)
Dental Coverage
Vision Coverage
Flexible Spending Accounts
Award Winning
Wellness and Incentive Program
Life Insurance
Short- and Long-Term Disability
Business Travel Accident Insurance
Voluntary Accident & Critical Illness Insurance
EAP (Employee Assistance Program)
Retirement Savings Plan
401(k) Saving Plan
with generous 5.5% Company match and Immediate Vesting
Time-Off Benefits
Paid Vacation Time
Paid Sick Time
Paid Parental Leave
13 Paid Company Holidays
Other Benefits and Programs
Tuition Reimbursement Program
Financial Wellness Benefit - Smart Dollar
Employee Recognition Programs
Employee Resource Groups
Charitable or Educational Matching Gift Program
Employee Referral Bonus Program
Velcro Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$36k-43k yearly est. Auto-Apply 11d ago
Customer Service Representative
Fastsigns 4.1
Chandler, AZ jobs
Benefits:
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Company parties
Free food & snacks
Do you have previous experience in a Sign & Graphics business?????
Are you currently a CustomerServiceRepresentative in a Sign & Graphics business?????
We are growing and currently have a full time opening for a Account Executive/Project Manager
This position is Monday-Friday. 8am-5pm.
You will be responsible for Estimating & processing customer projects from start to finish. Customer requests are processed by email, phone and in person.
A qualified candidate should have the following.
1. Minimum of 1 year of experience in a Sign shop or related printing business.
2. The ability to meet deadlines and work as a team
3. Great attention to detail.
4. A Valid drivers license.
5. Better than average math skills.
6. Excellent customerservice skills
*** Experience with Corebridge is a PLUS****
We offer Health insurance, dental & vision and Paid time off
*** IF YOU HAVE CURRENT SALES EXPERIENCE IN THE SIGN & GRAPHICS INDUSTRY WE WOULD LIKE TO SPEAK WITH YOU
Flexible work from home options available.
Compensation: $30.00 - $45.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$28k-33k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Fastsigns 4.1
Chandler, AZ jobs
Benefits: * Competitive salary * Dental insurance * Free uniforms * Health insurance * Paid time off * Company parties * Free food & snacks Do you have previous experience in a Sign & Graphics business????? Are you currently a CustomerServiceRepresentative in a Sign & Graphics business?????
We are growing and currently have a full time opening for a Account Executive/Project Manager
This position is Monday-Friday. 8am-5pm.
You will be responsible for Estimating & processing customer projects from start to finish. Customer requests are processed by email, phone and in person.
A qualified candidate should have the following.
1. Minimum of 1 year of experience in a Sign shop or related printing business.
2. The ability to meet deadlines and work as a team
3. Great attention to detail.
4. A Valid drivers license.
5. Better than average math skills.
6. Excellent customerservice skills
* Experience with Corebridge is a PLUS
We offer Health insurance, dental & vision and Paid time off
* IF YOU HAVE CURRENT SALES EXPERIENCE IN THE SIGN & GRAPHICS INDUSTRY WE WOULD LIKE TO SPEAK WITH YOU
Flexible work from home options available.
$28k-33k yearly est. 60d+ ago
Remote: Bilingual Call Center Lead Scheduling Specialist - Medical Practices (Orthodontic & Dental Marketing Agency)
Hip 4.0
Pensacola, FL jobs
The New Patient Scheduling Specialist is critical in driving our success by consistently engaging with warm leads through calls, texts, and emails. Their primary responsibility is to schedule high-quality appointments on the practice's calendars, ensuring a seamless and world-class experience for all involved. Every interaction, whether outbound or inbound, is an opportunity to secure new orthodontic or dental patients. The ideal candidate possesses a strong "assume the sale" mentality, working diligently to meet and exceed goals while upholding the highest service and partner satisfaction standards.
RESPONSIBILITIES
Conduct a high volume of outbound calls to potential patients to generate interest and secure appointments.
Follow up consistently with new and warm leads through calls, texts, and emails, ensuring no missed opportunities.
Handle inbound calls from potential patients, providing information and addressing their needs.
Maintain detailed and accurate notes on all leads to ensure seamless follow-up and tracking.
Adhere to a structured daily workflow with minimal supervision, ensuring all tasks are completed efficiently.
Manage and oversee multiple practice pipelines using HighLevel, ensuring leads are nurtured and progressed according to established guidelines.
Contact all new and warm leads daily, adhering to pipeline management protocols to maximize conversion rates.
Schedule high-quality leads onto the practice's calendars, ensuring appointments are well-coordinated and aligned with the practice's availability.
Foster and maintain a professional and productive relationship with the primary contact for each assigned practice.
Report all set appointments at the end of each day to ensure accurate tracking and communication with the team.
Provide real-time feedback on any concerns or obstacles encountered with accounts, escalating to the appropriate department as needed.
Participate in daily team meetings, contributing insights and updates to improve team performance.
REQUIREMENTS
Experience: Proven experience in a high-volume outbound calling or sales role, preferably within healthcare.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage and build rapport with potential patients and partners.
Bilingual (English/Spanish)
Organization: Strong organizational skills, with the ability to manage multiple tasks, leads, and pipelines simultaneously.
Self-motivation: Highly self-motivated and able to follow a structured daily workflow with minimal supervision.
Technical Proficiency: Proficient in using CRM systems, particularly HighLevel, and communication tools such as email, text messaging, and phone systems.
Detail-oriented: Meticulous attention to detail, ensuring accurate record-keeping and thorough follow-up on all leads.
CustomerService: A strong commitment to providing a world-class experience for partners and potential patients, focusing on exceeding expectations.
Problem-solving: Ability to identify and escalate concerns or blocks in the process, with a proactive approach to finding solutions.
Time Management: Effective time management skills, with the ability to prioritize tasks and manage a high volume of leads daily.
Team Collaboration: Ability to work collaboratively with team members and other departments, participating in daily meetings and contributing to overall team success.
ABOUT HIP
At HIP, we don't have clients-we have partners. Everything we do is rooted in a collaborative mindset, where we grow together and succeed together. Our core values aren't just words on a slide; they're how we show up every day to make a difference for our partners, their teams, and their communities.
Bring Your Genius
What are you passionate about? What gets you in a flow state where work doesn't feel like work? Everyone here has something they're great at-a zone where they can bring energy, passion, and focus. That's your genius. It's not about just showing up; it's about showing up with purpose and using your unique talents to push us all forward.
Elevate Others
Success isn't about climbing the ladder alone. It's about lifting others up along the way. Whether it's mentoring a teammate, helping a partner's team crush their goals, or just stepping in to support someone, we're here to make sure everyone around us wins. Elevating others isn't just a nice idea-it's how we get better together.
Drive Value
It's not about just checking the boxes. It's about asking, is this actually working? Does this help our partners succeed? If something's not driving value, we rethink it. We're here to add real, measurable results-not fluff. And sometimes, that means going beyond the usual playbook to figure out what's best for this partner, right now.
Own It
This is simple: take responsibility. If you're in a role, own it. If something needs fixing, fix it. No passing the buck. We trust every person here to show up, take charge, and deliver. It's not about perfection; it's about stepping up and doing the work-together.
These aren't just ideas-they're what make us HIP. Let's live them out every single day.
Brand Promises
At HIP, these promises guide how we serve our
partners
every day. They reflect what we stand for and how we ensure meaningful impact.
We Are More Than Marketing
It's not just about running ads or generating leads. That's just the starting point. HIP goes deeper to help partners grow their practices, strengthen their teams, and build scalable systems. Marketing is only one piece of the puzzle. The bigger picture is about transforming practices for long-term success.
We Provide a Holistic Approach
Everything in a practice is interconnected-operations, team structure, marketing, and patient experience. HIP takes a step back to look at the full picture. It's not about quick fixes but about ensuring that every piece works together to create sustainable growth.
We Provide a White Glove Experience
HIP aims to deliver an elite level of service in every interaction. Whether it's a call, a meeting, or a solution, partners should feel valued and supported at every step. It's about creating an experience where partners know their success is always the priority.
We Go Beyond the Business
HIP is focused on building real relationships with partners. It's not just about numbers or transactions-it's about understanding their goals, challenges, and vision. When there's trust and connection, the partnership goes beyond just business. It creates a foundation for mutual success.
BENEFITS
401(k) matching
Dental Insurance
Health Insurance
Vision Insurance
Life Insurance
PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days)
Remote position
SCHEDULE
8-hour shift
8 am- 5 pm (CST, MST, or PST)
Training may be conducted 8 am - 5 pm CST (first 30 days)
Monday to Friday
COMPENSATION
$42,000- $50,000 Base Salary
Commission with an earning potential of approximately $5,000/annually
Total OTE (On Target Earnings) $47,500-$55,000
Full-time W2 position for domestic candidates ONLY
$47.5k-55k yearly Auto-Apply 44d ago
CSR/Office Admin
Fastsigns 4.1
Denver, CO jobs
Benefits: * 401(k) matching * Bonus based on performance * Dental insurance * Employee discounts * Health insurance * Help or transport service * Signing bonus * Training & development Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS CustomerServiceRepresentative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customerservice in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
Flexible work from home options available.
Compensation: $16.50 - $22.00 per hour
$16.5-22 hourly 60d+ ago
Customer Fulfillment Representative
Kraton Performance Polymers Inc. 4.5
Belpre, OH jobs
Make a +Difference at Kraton! At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of our CustomerService team at our Belpre, Ohio location.
The Customer Fulfillment Representative acts as a primary customer contact for the placement and fulfillment of sales orders.
Key Responsibilities
* Responsible for daily interaction and customer inquiries.
* Daily monitoring of product shipments to ensure on time delivery and work with logistics and plants to resolve delivery issues.
* Communicate any adjustments to customers as well as logistics parties.
* Thorough knowledge of the Company's customers, products and services.
* Work with customers and account managers to develop relationships that can improve service and increase customer retention.
* Bridge the gap between what the customer expects and what the organization can realistically provide through effective communications, and by facilitating resolution of issues with plants, distributors/agents, logistics and sales management.
* Review invoices on accuracy Invoice review.
* Understanding of Export Logistics intricacies to be able to provide the best service possible to assigned customers is desirable.
* Handle matters expeditiously and proactively to completion, often with deadline pressures.
* Support or participate in small projects or initiatives.
*
Required Skills
* Minimum 3 years of experience in customerservice and/or sales function in a Business to Business (B2B) environment.
* MS office and basic understanding of SAP, CRM and other relevant tools.
* Ability to communicate clearly and articulately when speaking in an individual or group environment.
* Ability to work collaboratively within a team environment.
* Organizes thoughts with ability to present information in a clear and precise manner.
* SAP experience.
* Professional level communication in English; additional language is desirable.
Education, Certifications & Licenses
* High School Diploma Required
* Bachelor's degree from accredited university, college or business school or equivalent work experience is preferred
* Export Operations training is desirable.
* -------------------------------------------------
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Kraton's internal talent acquisition team manages our recruiting efforts and from time to time works with pre-selected/pre-approved external staffing agencies. We do NOT accept unsolicited resumes or candidate referrals from recruiters and/or agencies who are not pre-selected/pre-approved.
Kraton is proud to be an Equal Opportunity Employer.
$31k-37k yearly est. 54d ago
Customer Support Executive
Building Value 3.9
Cincinnati, OH jobs
Job Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Job Skills:
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma
$31k-37k yearly est. 60d+ ago
Customer Service Representative
Fastsigns 4.1
Dayton, OH jobs
Replies within 24 hours Benefits:
Paid holidays
Paid time off
Training & development
FASTSIGNS #220601 is hiring for a CustomerServiceRepresentative to join our team! Benefits/Perks:
Competitive Pay
Paid Vacation and Holidays
Performance Based Bonus
Ongoing Training Opportunities
A Successful FASTSIGNS CustomerServiceRepresentative Will:
Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
Work with customers in numerous ways such as email, telephone, in-person and at their place of business
Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS CustomerServiceRepresentative:
3-5 years of retail or counter sales experience
High school diploma
Outgoing, responsive, eager to learn and has the ability to build relationships
Great listening and organization skills
Great eye for detail
Ability to sit for long periods (4 hours or more)
Ability to view a computer screen for long periods (4 hours or more)
Ability to work under pressure to output high volume, high-quality work
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $17.00 - $19.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$17-19 hourly Auto-Apply 60d+ ago
Customer Service Representative Inside Sales
Fastsigns 4.1
Dayton, OH jobs
FASTSIGNS #221201 is hiring for a CustomerServiceRepresentative to join our team! Benefits/Perks:
Competitive Pay
Paid Vacation and Holidays
Performance Bonus
Ongoing Training Opportunities
A Successful FASTSIGNS CustomerServiceRepresentative Will:
Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
Work with customers in numerous ways such as email, telephone, in-person and at their place of business
Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS CustomerServiceRepresentative:
2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
Outgoing, responsive, eager to learn and has the ability to build relationships
Great listening and organization skills
Ability to sit for long periods (4 hours or more)
Ability to view a computer screen for long periods (4 hours or more)
Ability to work under pressure to output high volume, high-quality work
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $16.00 - $18.70 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$16-18.7 hourly Auto-Apply 60d+ ago
Customer Service Representative
Applied Medical Technology Inc. 4.3
Ohio jobs
Requirements
Requirements:
Proficient communication, organization, & computer skills, emphasizing excellent external and internal customer communication skills.
Must be able to work independently, accurately, and be detailed oriented.
Prior experience with ERP system Microsoft Dynamics will be given strong consideration.
Ability to effectively communicate in a positive and comprehensive manner
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, organize, and manage time effectively. Able to manage multiple priorities.
Strong interpersonal skills and the ability to work in a team environment as well as independently
Detail-oriented, quality conscious, and a self-starter with organizational skills.
Computer Literacy: Ability to function in a multisystem Microsoft environment-using Word, Outlook, intranet, and the internet.
Empathy/CustomerService: Customer-focused behavior, exhibits a helping approach that includes listening, patience, respect and empathy for another's position.
Microsoft Dynamics is a plus, but not required.
Supervisory Responsibilities: None
Minimum Qualifications: High school diploma required. Customerservice experience. Computer experience.
Language Skills: Ability to read, analyze, and interpret medical device questions/documentations and process all requests accordingly. Ability to write business correspondence with clients and vendors. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Essential Job Functions: Critical features of this job are described above, they may be subject to change at any time due to reasonable accommodation or other reasons.
Mental: Must be able to effectively communicate with others; complete and understand complex situations, analysis of numbers; read, analyze and interpret written materials; meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.
Physical: Must be able to sit for hours at a time while operating a phone and/or computer. Moderate noise level and limited exposure to physical risk.
Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.
Equipment Used: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, credit, and/or criminal background check.
AMT is an Equal Opportunity/Affirmative Action Employer.
Benefits:
Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service.
Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others.
401k: AMT matches 100% of your contribution, up to 3% of your salary.
Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one
Other Exciting Perks!
Family-oriented, Positive Working Environment
Discretionary Yearly Raises
On-site Vending & Gym
Annual Employee Appreciation Picnic
Tuition Reimbursement
Employee Referral Bonus Program
Employee Assistance Program
Salary Description Starting at $20/hr
$20 hourly 55d ago
Customer Service Representative
Blackhawk Industrial Operating Co 4.1
Toledo, OH jobs
Job Description
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The CustomerServiceRepresentative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The CustomerServiceRepresentative communicates and coordinates with suppliers and Account Managers, while providing quality customerservice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customerservice.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customerservice or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$28k-35k yearly est. 31d ago
Customer Service Representative
Fastsigns 4.1
North Canton, OH jobs
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS CustomerServiceRepresentative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customerservice in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $16.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$16 hourly Auto-Apply 60d+ ago
Customer Service Representative
Blackhawk Industrial Operating Co 4.1
Brunswick, OH jobs
Job Description
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The CustomerServiceRepresentative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The CustomerServiceRepresentative communicates and coordinates with suppliers and Account Managers, while providing quality customerservice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customerservice.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customerservice or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.