Goodwill Industries of Greater NE jobs

Job Description Responsible for completing all janitorial jobs as assigned. Qualifications and Basic Job Requirements: Clean and sanitize restrooms/bathrooms using established practices and procedures. Clean, Dust, and wipe furniture: Sweep, Mop or vacuum floors: empty/clean wastebaskets and trash containers: empty and clean all ash trays and refill restroom dispensers. Use and maintain assigned power equipment and hand tools, vacuums, brooms mops and squeegees for the cleaning and general maintenance of floors, walls, carpets, furniture, etc. Follow instructions regarding the use of chemicals and supplies. USE AS DIRECTED. Move furniture, equipment, supplies and tools on an incidental basis. Two to three years of Janitorial experience. Ability to read and comprehend complex janitorial instructions. Ability to pay attention to detail and carry out detailed & involved written or oral instructions. Ability to distinguish cleaning chemicals. Ability to lift at least 50lbs. Complete Knowledge of all floor machines. (Buffer, Burnisher, Side by Side machine) Ability to work night shifts. Ability to complete additional duties as assigned. Works with Minimal Supervision. Special Working Conditions: Electrical Equipment; Dirt & Dust ; Bending/ Squatting is required throughout the day while mopping, dusting sweeping, vacuuming, etc. This role is governed by Goodwill NYNJ's NYSID Janitorial Transitional Work Policy. Under the terms of Goodwill NYNJ's NYSID Janitorial Transitional Work Policy, employment in this role may not be any longer than twenty-one (21) months. In no event will an individual hired into this role continue to be employed in this role after the last day of the 21st month following their original hire date. However, Goodwill NYNJ's NYSID Janitorial Transitional Work Policy is not intended to and does not create a contract of continued employment between Goodwill NYNJ and any individual hired into this role for a specific duration. Employment is at-will.

Outlet Customer Service/Floor Supervisor REPORTS TO: Outlet Store Manager Our Mission Goodwill Industries empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. The first Goodwill in the New York Metropolitan area originated in Brooklyn in 1915. Over 100 years later, we're helping more than 45,000 people a year - through our 40 stores and 57 programs - to more fully and independently participate in society. Overview The Outlet Customer Service/ Floor Supervisor is responsible for supporting the Outlet Store Manager in the daily Front Operation of the Outlet and overall customer service experience. This includes to ensure that all office and Cash handling is in compliance with Goodwill Policy and Procedure. He/she will demonstrate leadership by modeling the Goodwill NYNJ CARE service standards to elevate Outlet sales performance. This individual will help to train, develop and coach all Front-End Store associates/Outlet Specialists to achieve all set expectations. The Customer Service / Floor Supervisor can execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager. Key Responsibilities First and foremost, through front end leadership, ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the Outlet Ensure the best possible experience and that every customer is engaged, and they receive the best possible service and the atmosphere is positive and safe. Ensure all Merchandise Rotations are executed smoothly, and the Outlet Atmosphere is positive and safe for all customers. (This includes crowd control and safety reinforcement) (This includes crowd control and safety reinforcement) Meet and exceed customer expectations, driving positive sales growth and Brand experience by modeling the CARE service model. Ensure the Outlet selling floor is neat, clean, organized and always reflects the correct visual image. (including cash wrap and Outlet front entrance.) Participate in Outlet front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management. Provide regular coaching and feedback to Front associates regarding customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met. Provide positive feedback and appreciation to staff, to increase their engagement that may result in increased productivity. Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development. Partner with the Outlet Operations team to ensure the execution of merchandise flow to the salesfloor and visual merchandising standards within the Outlet are met. (This includes partnering with Senior Management on Strong Visual execution of the Showcase Program.) Coordinate with Specialists Team /Floor Associates to ensure that Outlet Salesfloor Is prepared for every merchandise rotation. (This includes recovery of the sales floor, and merchandise adjustments.) Proactively resolve customer concerns consistent with Company policy and focused on positive customer experience. Partner quickly with store leadership team on elevated customer issues. Capture customer data utilizing Company tools (POS), for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities. Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation. Support store operations by maintaining loss prevention awareness. Be Aware of all Loss prevention on the front end. (This Includes Train /Develop Front End Staff to be sure that all items are checked out with accuracy. (Cart Checking, Line Busting) advising Senior management of any unusual activity.) Ensure that all Outlet office functions - including cash handling, store deposit paperwork, etc. - are being completed accurately and in a timely manner. (This includes all Audits being performed in accordance with Best Practice and GWNYNJ Policy and Procedure.) Understand and adhere to all company policy and procedures. (Lead by Example) Serve as floor leader or manager-in-charge during absence of Senior Outlet Store Managers Participate in open and close procedures Perform other duties and tasks as assigned by Store Manager. Key Requirements 1+ years of retail sales or customer service experience. Proven ability to drive and exceed individual and store results. Proven ability to build lasting relationships with customers and colleagues. Ability to adapt to and engage with different customers. Strong verbal and written communication skills with customers, sales leadership team and colleagues. Demonstrated collaborative skills and ability to work well within a team. Ability to receive feedback and take action when appropriate. Accuracy and attention to detail required. Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. Willing to be Forklift Certified Additional Qualifications High School Diploma or Equivalent preferred. Strong interpersonal and communication skills (verbal and written). Must be able to stand for long periods of time and able to push/pull up to 50lbs and lift 25lbs. Must have open availability and able to work holidays. Your schedule will be based on business needs. Covid-19 Update - In alignment with New York City's decision to lift the private employer vaccination requirements, effective November 1, 2022, Retail Employees in NYC are now exempt from submitting vaccination proof and/or no longer required of submitting proof of weekly PCR/Antigen(Rapid) testing if they have requested medical/ religious accommodation. Retail stores in NJ and Upstate continue to be exempt as per New Jersey and New York State Guidelines.

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Key Holder Department: Retail Reports To (Title): Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: Yes No * For a limited time, you will receive a $500 sign-on bonus after successfully completing your introductory 90-day period. PLUS earn weekly bonuses for meeting your store goals* General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The Key Holder is responsible for supporting the Store Manager in the daily operation of the store and overall customer experience. He/she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate sales performance. This individual will help to train and coach associates to achieve all set expectations. The Key Holder has the ability to execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager. Essential Functions: Describe the duties that define the core responsibilities of the job. • Partner with sales specialists and store associates to improve overall customer and donor experience, achieving sales goals and KPIs. • Lead a high performing customer first orientated team. Coach and provide feedback to the team as necessary to ensure all customers and donors serviced in the store are given the full CARE experience in line with brand strategies. • Manage customer flow to ensure the best possible experience and that every customer is engaged. • Lead by example by setting the standard to deliver excellent service to customers. • Drive partnership on the selling floor between sales specialists and store associates. • Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development. • Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience. Partner with the Store Manager where necessary. • In absence of the Store manager, responsible for executing all operations. • Possess a strong understanding of the business and effectively communicate needs and ideas to elevate the business. • Assist Store Manager in driving Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation. • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations. • Communicate product needs to the stock team ensuring that flow of product to the floor is quick and efficient. • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times. • Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction. • Enforce and support Store Manager in holding team accountable to Company policies and procedures. • Additional duties as required. Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. Overall responsibility of the store and day to day operations as mentioned above. In addition, the Key Holder will support the store leadership team with employee relations issues as designated. • Report all employee relation issues in a timely and effective manner, partnering with the Store Manager and HR when necessary. • Assist the Store Manager to recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates. • Continually provide feedback to the Store Manager on employee level of proficiency in their role and support with training and development. • Assist in ensuring the integrity of staff's time and attendance. • Ensure Dress Codes and Uniforms are always professional, reflective of Brand image and always adhered to. • Enforce of all company policies and procedures, standards of operations and support leadership team. Benchmarks: Describe the minimum benchmarks. The following benchmarks must be meet as follows: Customer Service: • Verbally great customer and offer assistance within 30 seconds. • Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes. • Offer customer a shopping cart or basket while in the store. • Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor. • Answer the phone in a professional manner. If stationed on the register: • Greet all customers with a warm greeting, a smile, eye contact, positive attitude ask each customer if they are a Goodwill Rewards Member, if not, discuss benefits and offer to enroll the customer ask each customer to Round Up their purchase and discuss our Mission. • Thank each customer for their purchase, hand them the receipt, invite them back to the store • Keep register area clean and free of clutter. • Round Up goal = 43% If requested to work production, the benchmarks are as follows: Empty Z rack = 15 min (85 pieces) Empty grey cart of wares = 15 min (35 pieces) Empty grey cart of shoes = 15 min (35 pieces) Sort: 1 blue bin = 1 hour Hang: 2 racks = 1 hr (170 pieces) Tagging: 15 min per z rack (4 z racks an hour, 340 pieces) Wares: 1 hour = 2 grey cart of wares (70 pieces/hr) Shoes: 1 hour = 2 grey cart of shoes (70 pieces/hr) Textiles: 2 hours = 1 complete rack of textiles Benchmarks are subject to change to meet business needs with management approval. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: • Minimum 1+ year experience in retail store supervisory required. • High School Diploma, equivalent, or combination of education and relevant experience required. Skills Required: Describe the minimum skills required or preferred • Proven ability to drive and exceed individual and store results. • Proven ability to build lasting relationships with customers and colleagues. • Ability to adapt to and engage with different customers. • Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues. • Demonstrated collaborative skills and ability to work well within a team. • Ability to receive feedback and take action when appropriate. • Accuracy and attention to detail required. • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Special Working Conditions: Describe unusual working conditions or environmental factors. • See Attached Physical Demand Analysis

The Role / General Purpose: As a Thrift Store Donation Attendant at Goodwill, you will be the first point of contact for donors, ensuring a smooth and organized donation process. Your role includes receiving, assessing, and sorting donations while maintaining a clean and safe work environment. This hands-on position requires strong customer service skills, attention to detail, and the ability to lift, push, and pull up to 50 pounds. You will play a key role in handling inventory efficiently and ensuring compliance with Goodwill's policies. About Goodwill NYNJ: At Goodwill NYNJ, we empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Founded more than 109 years ago, Goodwill believes in never leaving talent behind and that a positive world is where all talents are recognized. Operating over 30 retail locations, Goodwill is known for its retail stores and is a destination for donating goods - our retail operations make a material, sustainable impact on textile reuse. Join our team and be part of something meaningful. Here, your work creates opportunities for yourself and for others in the community. Job Responsibilities: Greet donors warmly and assist with unloading donations. Address donor questions about Goodwill, its mission, and donation guidelines. Keep accurate records of donor counts and volume; submit daily to supervisors. Assess, sort and price donations according to Goodwill's guidelines. Provide tax receipts upon request and thank donors for their contributions. Maintain a clean, organized, and safe donation area inside and outside. Follow safety procedures, including proper lifting techniques and equipment handling. Assist with loading and unloading trucks as needed. Operate a pallet jack to move donations (Certification is preferred, training is provided) Represent Goodwill professionally with excellent customer service. Adapt to changing tasks in a fast-paced environment and perform other duties as assigned. Perform other duties as assigned to support the store team and broader organizational goals. Schedule Requirements: Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 9:00am to 9:00pm. Health & Safety Guidelines: This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management. Benefits: Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week: Incentives: $500 sign-on bonus for new retail employees & biweekly bonuses for achieving performance targets. Discounts: Retail Store Discounts - 50% All year long. Additional discounts for travel, entertainment, etc. through Plum Benefits Tuition Reimbursement Assistance Incentives: $500 sign-on bonus for new retail employees & biweekly bonuses for achieving performance targets. Medical, Dental, Vision & Voluntary Insurance Offerings Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time. Additional generous paid prenatal and parental leave. Headspace: Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones. $500 employee referral bonus. Retirement Plans: 403(b) with up to 4% employer match after 1 year of service.

Strategic Operations and Site Manager, Workforce 1, Career Centers, Hunts Point rd Street, 3 rd Floor, Bronx, NY 10459 Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you're a nonprofit leader passionate about challenging the status quo, loves bringing the right people together to operationalize strategy for the good of others, and believes in the power and potential of people, we want to hear from you! The Strategic Operations & Site Manager is a critical support role and the operational strategist for the Fordham and Hunts Point Workforce1 Career Centers. This position manages the operations team and provides cross-site operational oversight for the Fordham and Hunts Point Workforce1 Career Centers. This position manages the operations team, ensures data integrity, and translates performance metrics and policy into actionable strategies. The Manager provides the Program Director with clear, data-informed insights that support strategic decision-making and program alignment. Serving as the designated Site Manager for Hunts Point, the position does not directly supervise frontline staff but liaises with departmental managers to share site observations and reinforce alignment. The Manager uses data, policy knowledge, and strategic thinking to support decision-making, ensuring that both centers remain compliant, agile, and positioned for success. We're on the hunt for our next Strategic Operations Manager. The Strategic Operations Manager is responsible for managing daily operations of our Workforce 1 program site, ensuring the safe, effective, and efficient delivery of services. This role involves managing staff and volunteers, maintaining a positive environment, and ensuring program goals align with organizational mission and policies. The Awesome Things You'll Do Manage and support staff to ensure quality service delivery. Coordinate daily program activities, ensuring adherence to schedules and protocols. Monitor and ensure the safety and well-being of all participants and staff. Maintain accurate records of attendance, incidents, and program activities. Foster a welcoming, inclusive, and positive environment. Communicate effectively with participants, parents, community partners, and organization leadership. Ensure compliance with organizational policies, funding guidelines, and relevant regulations. Assist in the planning and implementation of program events and initiatives. Identify and resolve issues or concerns promptly. Provide regular reports on program activity and site operations. Coordinate closely with Community Partnership Coordinator to develop partnerships that connect job seekers, including special populations (Veterans, Recipients of TANF, People with Disabilities, and Older Adults). Leverage data and collaborate with the Strategic Operations Manager to identify areas for quality improvement. Ensures operations of the Workforce One are effectively managed and serve the needs of employers and job seekers. Coordinate with a diverse network of government, city agencies, community partnerships and employer member organizations to drive a coordinated and responsive approach to proactively meet the needs of employers. The Awesome Things You'll Do Operations Oversight (Fordham & Hunts Point) Manage the operations team responsible for data entry, reporting, scheduling, and compliance functions. Ensure data accuracy and timely reporting across both centers. Standardize operations processes to maintain consistency and efficiency across sites. Data Analysis & Strategic Insight Analyze performance data and translate findings into clear, actionable insights. Develop dashboards, reports, and presentations that “tell the story” behind center performance. Use data to support recommendations, strengthen arguments, and inform strategic decisions. Share findings with the Program Director to inform strategy, support decision-making, and back up recommendations. Policy Interpretation & Application Monitor changes in SBS, DOL, and Workforce1 policy and assess their impact on center operations. Translate policy updates into actionable steps to improve compliance and program outcomes. Serve as a resource for managers and staff on operational policy and procedural guidance. Provide the Program Director with policy-based insights to help guide program strategy. Site Management (Hunts Point) Oversee daily operational logistics at the Hunts Point Career Center. Act as the liaison between program leadership and departmental managers regarding staff observations. Ensure Hunts Point operations align with strategic program goals. Continuous Improvement Conduct audits and quality checks to maintain data integrity and compliance. Recommend process improvements based on data trends and policy shifts. Maintain and update standard operating procedures for both centers. Our Must Haves Bachelor's degree in Business, Human Services, Public Administration, or related field (Master's preferred). At least 2 years of experience managing operations or data teams in a workforce development, nonprofit, or compliance-driven environment. Proven ability to use data to develop insights, influence strategy, and support decision-making. Strong understanding of policies and procedures with the ability to apply them strategically. Excellent organizational, analytical, and communication skills. Proficiency in Microsoft Office Suite and data management systems. Familiarity with NYC SBS, DOL, and Workforce1 systems. Experience translating complex policy and performance data into actionable strategies Ability to thrive in a dynamic environment with multiple stakeholders and competing priorities. What We Offer Proposed hiring range of $65,000-$72,000 (commensurate with experience) Generous Time off policy to use when you need it Health, wellness and financial resources to help you achieve our personal goals Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance Retirement matching programs and contributions Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don't think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to *****************************

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you're a community member who is passionate about supporting others and believes in the power and potential of people, we want to hear from you! We're on the hunt for our next Contract Trainer/QA Specialist. As someone who is passionate about empowering others and ensuring top-quality service, this individual will champion excellence through quality assurance. This individual thrives on clear standards, continuous learning, and making a real impact by coaching and guiding others on how to be better. The Awesome Things You'll Do Develop trainings/curricula; and work with all team members to train them in policies and standard operating procedures to ensure contract compliance. With oversight from Director of PACE and in partnership with Compliance Officer, develop standard operating procedures for the PACE program. Work with data analytics, IT, and finance team sto develop regular reports that inform leadership and that ensure quality assurance and contract compliance. Monitor program compliance with internal policies and external regulations (e.g., government contracts, grant requirements) Conduct audits and case reviews to assess service quality, documentation accuracy, and adherence to protocols Develop and update QA tools like checklists, dashboards, and reporting templates Analyze data and trends to identify gaps, risks, and opportunities for improvement Support continuous quality improvement (CQI) initiatives by recommending and tracking corrective actions Collaborate with team members to implement QA findings and improve service delivery Stay current on best practices, accreditation standards, and relevant laws or policies Our Must Haves BA/BS degree or 5 years of related experience in HRA areas Must be proficient in training policies and procedures. Must be a highly motivated professional with effective presentation skills and experience in facilitating and training others Must be proficient in Microsoft Excel. Flexible and able to respond to the changing needs of the contract. Proven ability to work with diverse populations Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution Highly effective problem-solving and follow up skills Ability to focus deadlines and details Excellent networking skills Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality What We Offer Proposed hiring range of $44,000 to $49,000 Generous Time off policy to use when you need it Health, wellness and financial resources to help you achieve our personal goals Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance Retirement matching programs and contributions Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don't think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to *****************************

Job Description Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you're passionate about working with diverse populations and believe in the power and potential of people, we want to hear from you! We're on the hunt for our next Social Worker. This individual is responsible for providing assessment, supportive counseling, case management and support services referrals to our clients. As someone who guides with patience and empathy, this individual is the ultimate servant leader and driver of change with our clients. The Awesome Things You'll Do Provide client centered social work services to a diverse population Performs initial intake and assessment to develop service plans and goals. Able to engage and build rapport quickly with clients Develop a portfolio of community resources and partnerships to ensure all support services needs are addressed Provide coordinated case management and planning Maintains client documentation and files adhering to ethical, legal and confidentiality standards Collaborate with clients utilizing evidence-based practices Monitors planned actions by periodic follow-up Our Must Haves Master's in social work accredited by the Council of Social Work Education LMSW 2-5 years' related experience Bilingual English/Spanish preferred Experience working with diverse populations to navigate a range of systems Crisis intervention and assessment skills Excellent interpersonal and communication skills Commitment to a strength-based person-centered approach What We Offer Proposed hiring at $70,000 Generous Time off policy to use when you need it Health, wellness and financial resources to help you achieve our personal goals Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance Retirement matching programs and contributions Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don't think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to *****************************

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Direct Support Professional ( Rehabilitation Technician) Reports To: Program Manager /Supervisor / Habilitation Specialist Cost Center: Various General Purpose: A Direct Support Professional (DSP) supports people who have Intellectual / Developmental Disabilities and / or Autism Spectrum Disorder to increase their independence, daily living skills, and empowers them to obtain their goals. A DSP uses person centered thinking and approaches to provide daily support to people in decision making, community integration, and in obtaining paid employment. Essential Functions: Uphold the values and mission of Goodwill and OPWDD by understanding, implementing and maintaining all policies and procedures, including safety and documentation as well as fulfilling regular training requirements Embody the NYS Direct Support Professional Code of Ethics and Core Competencies Support each person in achieving their individualized goals by providing supports detailed in each person's Staff Action Plan and Life Plan Assist in the preparation of each person's Life Plan, Staff Action Plan, and attend team meetings as needed Monitor and document services provided & progress towards goals ensuring that all documentation is completed accurately and in a timely manner during shift Work as part of the team to ensure participants receive seamless services provision and are engaged in person centered activities throughout the day Engage participants in community exploration and inclusion by providing participants with person centered opportunities and daily choice Plan and run appropriate group activities that meet funding source requirements Accompany participants to volunteer sites and activities in the community and support them as they complete tasks at volunteer and internship sites Accompany participants to buy metro cards and support them in traveling safely in the community on public transportation daily Monitor participant's safety as they arrive and while they are waiting for their transportation at the end of each day Follow Medicaid, state funding source, and agency guidelines and regulations when providing and documenting services Support participants by pushing their wheelchair for short periods of time such as when the participant needs assistance getting over a curb, getting over the platform gap and into a train, or if they are tired and need a short break Follow safety protocols to foster a safe working environment and report unsafe conditions, environment, and equipment to Supervisor. Observe participants for evidence of injury or bruises and evaluates for changes in emotional and physical status and complete any applicable incident reporting Support participants in managing their behavior, intervene as appropriate, and inform supervisor Advocate for the people we support and ensure their rights are protected Document all program data, including but not limited to: participant services, behavior plan data, community integration logs, assessments, petty cash, metro card distribution, maintenance requests forms, and supply acquisition forms Represent Goodwill in a professional manner to families, community partners, and all others Work assigned schedules, including but not limited to: arriving and departing on time, requesting time off in advance, and notifying supervisor of changes to assigned work schedule and location Perform other related duties as requested DSP Floater Provides coverage in multiple locations throughout each week based on programmatic needs DSP Driver A DSP Van Driver is also responsible for safely driving and escorting program attendees, in an accessible 12 passenger van, to/from home and program, transporting groups to activities during the day, and delivering supplies between program sites Maintains daily communication with program participants, their families, and program staff regarding pick up and drop off times, route notifications, and issues / concerns. Transports program groups to / from activity locations in the 5 boroughs during the program day Maintains schedules and ensures participants and groups arrive at destinations on time Assists riders as needed when entering and exiting the vehicle Operates vehicle in accordance with Agency Safety Rules, OSHA (Occupational and Safety Health Act), and OPWDD Office of People with Developmental Disabilities) requirements as well as all local, state and federal laws Performs daily routine safety checks and pre/ post trip inspections on assigned vehicle. Completes required paperwork including daily logs, route sheets, and all required records related to driving activities Qualifications/Basic Job Requirements: HS Diploma, GED, or suitable equivalent required 6+ months social service or life experience with persons with intellectual or developmental disabilities preferred Proficient computer skills required This is an active position and the employee is regularly required to stand, walk, sit, bend, stoop, climb stairs and/ or kneel DSP Driver Must possess a valid state driver's license with a safe driving record that meets agency standards Two years' driving experience required One-year experience of institutional driving preferred Scope of Responsibility & Positions Supervised: N/A Special Working Conditions: Daily travel on public transportation required DSPs location assignments can change, with advance notice, based on the coverage needs of the people we support DSP Floater - is notified each day which location they'll be assigned to the following day. Requires flexibility to cover shifts in Day Service locations in Queens, Manhattan, Brooklyn, & Bronx, Monday - Friday between 8:30am & 4:30pm or 9am - 5pm dependent on the location schedule DSP Driver - is a full-time position working a Monday-Friday daytime shift. The exact schedule will be determined by the needs of the program. The driver may be asked to alter their work schedule depending on the operational needs of the site

Key Job Considerations Seeking a candidate with supervisory experience, delivering OPWDD Medicaid Waiver funded Supported Employment Services to the I/DD population Responsible for overseeing a staff of approximately 12 DSP-Job Coaching staff and a combined caseload of approximately 150 individuals Provide field-based support to staff throughout various NYC worksites Track record of successfully placing participants in community-based jobs using ETP/Discovery model of employment Goodwill Industries of Greater New York and Northern New Jersey, Inc. Form Title: Field Supervisor (SEMP) Location: New York, various location Reports To: SEMP Director Cost Center: 2306-01 General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The SEMP Supervisor oversees a team of field-based DSP-Job Coaches coordinating support for the program participants assigned to each DSP. This includes administration of all aspects of an ongoing vocational support program including planning, staffing, controlling program activities, and achieving fiscal and programmatic goals. Essential Functions: Describe the intrinsic job duties that define the core responsibilities of the job. ESSENTIAL JOB FUNCTIONS AND OTHER REGULAR RESPONSIBLITIES (FROM JOB DESCRIPTION AND OTHER SOURCES OF ASSIGNMENTS) Coordinate daily operations related to the provision of SEMP services including conducting and / or overseeing: • Daily oversight of DSP Staff and assurance of adherence to SEMP Policy & Procedure manual as well as various OPWDD and OMIG Guidance documents • Site visits to ensure quality of services Maintain good relationships with employers to be able to troubleshoot account issues • Maintain high retention rate at job sites and ensure that staff provide appropriate supports in line with Staff Action Plans and individual needs of client at the job site to maintain employment • Scheduling staff coverage, workloads, & program activities • Service Planning and service documentation including teaching staff to properly write, Daily Progress notes, Life Plans and Staff Action Plans, that meet Quality & Billing Criteria • Direct Reports may include a mix of Intensive and Extended DSPs Review and approval of staff expense reports Coordination of efforts to move program participants through the various service ‘buckets' i.e. Discovery, Job Development, Placement, Stabilization and Long Term Follow Along (extended phase) Conduct reviews of procedures and processes to ensure effectiveness of services provided and compliance with all internal and external regulations. Responsible for ensuring staff maintain documentation in audit ready condition Ensure programs operate within approved budgets by monitoring income and expenses and making required adjustments throughout the fiscal year. Monitor participants' attendance and units of service to ensure programs meet annual budget expectations. Provide staff with supervision, training, and follow-up support to help them achieve program objectives. Ensure all staff receive trainings mandated by Goodwill and regulating agencies (e.g. OPWDD, ACCES-VR and DOL) in required time frames. Implement Person Centered Practices, employment, promotion of independence, and community integration in programs Develop and maintain positive relationships with businesses, funding sources, schools, and other agencies Other Operations Manager Duties Ensure program activities and billing conforms to Funding Source Service Delivery & Billing Guidelines and are in compliance with OMIG guidelines, and NYCRR guidelines. Certification in current EHR/CMIS system in order to ensure integrity in program modules, administration of billing units, invoicing, creating new queries, and other vital functions on the back end of the EHR module. Implement appropriate QA/QI surveys, training, plans, etc. Incident reporting for programs Supervises special vocational, employment, and quality improvement projects as assigned by AVP. Responsible for hire/terminations. Work effectively with employers to facilitate accommodations and mitigate issues for greater job retention. Knowledge and use of various online databases including: eMedNY, CHOICES, IRMA Other various duties as assigned by management Qualifications/Basic Job Requirements: Describe the skills, knowledge and abilities required. Include minimum educational and experience requirements and preferences. Bachelor's degree preferred 3-5 years' previous experience working in OPWDD Waiver Programming, preferably SEMP. Proficient and comfortable creating Excel spreadsheets to manage data and present information and develop charts and graphs Supervisory Experience a plus Experience with ID/MH population is a plus Excellent computer skills e.g. Microsoft Office Suite, Outlook 365, Teams, Zoom & EHR Database administration necessary (Must be able to help and trouble shoot common problems and set up that staff may have without needing to elevate to IT Support Knowledge of Medicaid HCBS Waiver Services Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. DSP-Job Coaches Report directly to this position Special Working Conditions: Describe unusual working conditions or environmental factors. Travel required - including field visits to assure staff working remotely out in the field are following regulations and working effectively with participants and employers. Approvals: Direct Supervisor/Manager: _________________________ Date: ____________ VP: ____________________________________________ Date: ____________

Goodwill Industries NYNJ Job Description Form Job Coach Reports To: Program Manager Cost Center: Here at Goodwill, we support persons with Intellectual & developmental disabilities and neurodiversity (Autism Spectrum), with obtaining and maintaining a job in the community. The DSP-Job Coach is the person who directly works with and supports our individuals and their families in finding a job and career. We are offer Full Time employment with many benefits starting at $20/hour (equivalent to $40,000/Year) Are you a good match for the Job Coach Role? I am comfortable travelling throughout NYC, and being out in the community, visiting multiple work sites throughout the day I enjoy, teaching and encouraging others how to complete a task I am patience when explaining and showing an individual how to complete a task I do not mind rolling up my sleeves and showing someone the proper way to clean or stock merchandize on the shelves or communicate with others. I am able to write clear and concise progress note directly after providing a service which captures what transpired I like to communicate with other members of the team in order to keep everyone informed, that would let to the continued success of the program. If you answer Yes to the majority of questions, then don't stop now, apply and join the team! Additionally Benefits we offer: Benefits Health insurance Dental insurance Vision insurance Personal Mobile Phone Monthly Reimbursement ($50/month) Travel coverage (Monthly Metro-card) Employee assistance program Flexible spending account Life insurance Generous Paid time off Parental leave Tuition reimbursement General Purpose: Manage a caseload by providing individual assistance and guidance to individuals with disabilities with the mission of assisting them with obtaining, training and maintaining employment. The most prevalent disability group is Intellectual/Developmental Disability; others may include mental illness, visual impairment, mental illness, or other conditions and impairments. Essential Functions: Maintain departmental billing efficiency standards Maintain accurate daily case-notes, monthly summaries, SAP's and other necessary documentation in a timely manner, on agencies Electronic Health Record Platform (EHR) Site visits with participants and employers throughout NYC Region in order to provide support services Responsible for maintaining and updating key information in EHR records to ensure a state of audit ready records Assist transitioning youth from school an unemployed individuals to through a formal “Discovery” to explore possible careers Work effectively with consumers in order to obtain/maintain employment Maintain charts in a timely manner and audit ready condition Write clear and concise case notes and service plans in a timely manner. Work in a cooperative manner with other Goodwill and non-GW programs. Effective Job Coaches will be able to develop good relationships with consumers, parents, therapists, group homes and employers, in order to facilitate positive movement toward employment goals. Through those relationships help consumers, to remove obstacles and barriers toward employment goals. Work effectively with employers in order to facilitate accommodations and address workplace problems/issues to result in greater job retention. Needs to maintain contact with consumers and employers to identify and resolve problems early on in order to prevent a job loss or termination from the program Good interpersonal skills Flexible Schedule and Travel throughout 5 boroughs, most time is spent out in the field at multiple sites and multiple boroughs each day Assists consumers in achieving the highest level of independent functioning on the job Coaches are encouraged to directly assist in job development activities and efforts Additional duties as requested by Manager Qualifications/Basic Job Requirements: Minimum preferred: Associates degree. Preferred: 1+ year of experience working with people with disabilities Exceptions will be made for graduates of specialists DSP training programs such as Educational Opportunity Center graduates (EOC's) Scope of Responsibility & Positions Supervised: N/A Special Working Conditions: Job primarily consists of field on-site and off site face to face visits with consumers. Travel throughout the NYC mostly on public transportation Expected to make site visits during consumer work schedules and will consist of evening and weekend work in the community.

Lead with Good Purpose Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you're passionate about working with job seekers looking for their next opportunity, love removing barriers to employment for others, believe in the power and potential of people, we want to hear from you! We're on the hunt for our next Career Navigator. This integral position is responsible for providing the full complement of client services to job seekers. The Career Navigator provides intake and orientation, assessments to identify skills and matching open positions developed by the employer engagement team. As someone who believes in helping others no matter their background, this individual puts the job seeker first! The Awesome Things You'll Do Performs intake and orientation sessions 2-3 times daily to job seekers Provide assessments to job seekers to ensure that they are assessed for open positions and any training needs are identified Reviews resume and other skills assessment to tailor job matching process Coordinate closely with the Account Managers to drive assessment and matching to available positions Ensures at all job seekers receive excellent customer service Track all intake, assessment, referral and relevant data in funder and internal systems Provide individual and small group instruction to develop and edit resume and other documentation related to employment placement as needed Attend offsite events and training as needed Our Must Haves B.A. or B.S. degree required along with at least one to two years' experience providing career navigation, case management, vocational counseling, or employment services. Prior experience preferred in working with individuals receiving public assistance or those who are experiencing or have experienced substance abuse, homelessness, mental health issues, or have been involved with the justice system. Ability to establish rapport, build trust, empower, and provide occupational guidance to youth. An understanding of the special needs of an economically and socially disadvantaged population. Superior oral and written communication skills Proven ability to work with diverse populations Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution Highly effective problem-solving and follow up skills Ability to focus deadlines and details Excellent networking skills What We Offer Proposed hiring range of $43,000 to $48,000 Generous Time off policy to use when you need it Health, wellness and financial resources to help you achieve our personal goals Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance Retirement matching programs and contributions Transit and commuter benefits You bring the Good in Goodwill We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don't think you meet all the qualifications listed for the job, we would love to hear from you! If you need assistance with your application, please reach out to *****************************

Job Description Seamark PROS Intern Internship Description Intern(s) will have weekly supervision with the program director. Intern(s) will facilitate individual and group virtual meetings with PROS participants in their respective field. Intern(s) will assist clubhouse members in setting goals and steps toward goal attainment. Intern(s) will participate with members as colleagues offering information on the type of therapy or services they offer, as well as an interactive presentation to facilitate engagement and motivation.

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Clubhouse Generalist Cost Center: General Purpose: Provide psychosocial rehabilitation services to adults with psychiatric disabilities and co-occurring substance use disorders within an accredited mental health clubhouse setting. Through shared decision-making, staff work side by side and in partnership with clubhouse members to facilitate the daily operations of the clubhouse. Assisting members with the skills and resources needed in the areas of daily adult living, working, learning, and socializing. Essential Functions: Engage and assist Clubhouse members in reaching their recovery goals by providing person-centered supports. Each staff is responsible for coordinating aspects of the work that are integral to the operation of the Clubhouse (i.e., meal planning & preparation, intake, employment & education, program marketing and resource building, clubhouse cleanliness, and accurate record keeping). Oversee assigned Clubhouse unit & develop methods to enhance unit functioning. Engage members and work side by side with members in carrying out unit tasks. Facilitate community/unit meetings daily. Manage member case records and documentation via the electronic health files, and secure private health information. Engage members through outreach & encouragement, with a focus on their strengths, abilities and interests. Establish working relationships with members within the Clubhouse community to support their experiences as valued participants in the community. Connect members to community resources to meet individual needs (i.e. employment, housing, benefits, legal and treatment). Coordinate and participate in opportunities for social and recreational activities within and outside of the clubhouse. Work cooperatively with staff & members in developing Clubhouse policies and in advancing the purposes and welfare of the Clubhouse as a whole. Impart to members with a vision of their potential to achieve aspirations through acceptance and empathy that is not restricted by disability but is based on needs common to all people seeking employment, education, housing, and social involvements. Qualifications/Basic Job Requirements: Bachelor's degree from an accredited school in related field required. Food Handlers Certification preferred. Bilingual (Spanish) preferred. Experience working with a vulnerable population in need of mental health, vocational or substance use rehabilitation preferred. Must have aptitude for computers and have a thorough working knowledge of Microsoft Word, Excel and Outlook, as well Microsoft Teams. Ability to effectively carry out responsibilities in a communal setting comprised of people experiencing the effects of mental illness. Have the capability and flexibility of handling and juggling the multiplicity of activities and demands occurring in the group setting. Convey a vibrant energy that attracts members and enables engagement. Scope of Responsibility & Positions Supervised: Depending on assigned unit staff will either: A) Function with a general knowledge and ability to facilitate support as an Employment & Education Generalist, Communications Generalist, and Intake Generalist as needed B) Provide resourceful case management -level referrals and general administrative and counseling support to assigned and any other clubhouse member in need C) Be responsible for the financial operations of the assigned unit under the direction of the Program Director and/or D) Be responsible for the management of kitchen and food aspects of the Clubhouse. Special Working Conditions: Some shared Saturdays work required. One late night shift at 11a - 7p may be required. Program is opened on all holidays. Attend two weeks of required clubhouse training at a certified training base outside of New York State.

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Recovery Counselor Reports To: Program Director Cost Center: PROS Rebound General Purpose: To provide individual/group counseling as well as other direct services related to the treatment of individuals with serious and persistent mental illness in a person-centered, recovery-oriented environment. This will be carried out as indicated by NYS OMH Part 512 Regulations Essential Functions: Responsibilities will be conducted in accordance with standards and procedures required by funding sources and Goodwill. Tasks will include, but not be limited to, record maintenance, individual and/or group counseling, with participant implement Individual Recovery Plan, provide participant services in specialization areas, such as substance co-occurring disorder, wellness, vocational/employment, family and other related therapeutic and evidence-based services. Records and reports will be kept as assigned and in keeping with program regulations. Manage a caseload of up to 25 consumers, including case management, collateral contacts, referrals, vocational assistance, and other needs, to coordinate services. Conduct required assessments including Wellness Recovery Action Plans, Psycho-socials, Psychiatric Rehabilitation, Vocational Readiness, Cultural, and Substance Use screenings and assessment. Develop Individualized Recovery Plans (IRP) in collaboration with participants, based on the above listed assessments on a quarterly basis, or more often as needed. Maintain and update demographic, treatment and employment data in electronic health records (Foothold AWARDS, OMH CAIRS database, and NYESS). Actively participate in maintenance of Seamark PROS assuring cleanliness in the kitchen and common spaces Develop and facilitate approximately 8 -10 groups, according to protocol and curriculum, which will cover CRS, ORS, IR and Clinical Services as dictated by the IRPs of the program participants. Conduct individual counseling sessions to assist program participants with attainment of the life role goals specified in their IRPs. Document consumers' progress towards goals in monthly progress notes and determine the need for addition or subtraction of services offered to each participant on an ongoing basis. Coordinate treatment including the sharing of Individual Recovery Plans and Progress Notes for participants who are co-enrolled with other agencies. Provide services according to Evidence Based Practices including Wellness Self Management, Family Psychoeducation (CCFC), Medication Management, Co-occurring Disorders (IDDT), and Supported Employment (IPS). Coordinate follow-up services once a participant is ready for discharge from the program. Act as a member of an interdisciplinary treatment team, including participation in weekly administrative, clinical and utilization review meetings. Assume overall responsibility for maintenance of client records, including timely documentation of services in Electronic Health Record (AWARDS), as required by Medicaid and the Office of Mental Health. Develop and maintain collateral relationships with consumers' other providers and family as clinically indicated Carry a 24 hour support cell phone in rotation with the clinical team. Other duties as assigned. Qualifications/Basic Job Requirements: Master's degree in the disciplines of Social Work, Rehabilitation Counseling, Mental Health Counseling, Creative Arts (Drama, Music, Dance, Media), or Therapeutic Recreation. Candidate will have or be eligible for licensure, certification or registration in the specified area of expertise. The exception will be a minimum of a Bachelor's Degree for a NYS Registered Nurse. Team-based skills are essential. Previous experience working with individuals with psychiatric/co-occurring disorders preferred. Knowledge of running groups preferred. Computer skills and knowledge of service documentation required. Criminal background check and fingerprinting required; screening for the GSA, OIG and OMIG lists of persons disallowed from working in Medicaid funded programs Scope of Responsibility & Positions Supervised: The Recovery Counselor is responsible for participants enrolled in the program and assigned to his or her caseload and all participant activities related therein. The Counselor will be able to function independently and demonstrate sound team skills. Special Working Conditions: Field visits to work sites may be required; periodic on-call phone service for participants is required; occasional weekday evening and/or weekend morning is required. BENEFITS: Access to 3 different health plan options, with robust national networks, and no referrals Low-cost dental and vision coverage, as well as a great variety of other voluntary benefits 1% Employer supplemental contributions to 401(a) Retirement Plan 2% matching contribution to your 403(b) Plan employee deferrals for eligible employees 15 vacation days, 6 personal days, 7.5 sick days, and 11 holidays for full-time employees yearly Our generous vacation package increases in subsequent years of employment Other employee discounts for travel, entertainment, mobile phone plans, etc.

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Employment Engagement Coordinator / Clubhouse Generalist Reports To: Clubhouse Director Cost Center: 54031 General Purpose: Clubhouse provides an environment where adults diagnosed with mental health disorders come together fostering a collaboration where each individual has the opportunity to use their strengths, talents, and abilities and work together. The Clubhouse environment focuses on teamwork, healthy lifestyles and individual choice. Under the direction and supervision of the Clubhouse Program Director and in partnership with other Clubhouse staff and the members we serve, the Placement Supervisor coordinates all vocational/educational aspects of the Clubhouse. The Placement Supervisor must be able to adapt to situations as they arise; possess the flexibility and sound decision-making in order to address the daily multiplicity of activities and demands occurring in the operation of the Clubhouse Employment/Education Unit. Essential Functions: Goodwill Clubhouse is seeking a highly energetic and hands-on Full Time Clubhouse Generalist to perform and support a variety of activities for our members, including: • Work closely with the Clubhouse's Intake Staff to arrange and conduct program promotions, assist with gathering referral materials and processing admissions as well as manage a caseload of participants • Document all correspondence and entering member information into the electronic health record in a timely manner. • Assist members in establishing member goals using a person-centered approach; • Engage members in meaningful Clubhouse work during the work-ordered day using motivational interviewing techniques • Continually engage members in identifying strengths and interest; • Encourage participation in activities including involvement in health and wellness activities • Assist in clubhouse kitchen and meal preparation • Track and log all member support in the electronic health record • Knowledge and ability to explain Clubhouse Policies, Code of Ethics and Clubhouse International Standards. Refer to Clubhouse Policies, Code of Ethics and Clubhouse International Standards to resolve issues and respond to inquiries • Complete effective, meaningful, engaging and timely outreach in co-operation with unit members. • Complete and log all necessary status change paperwork for all members in your unit in co-operation with unit partner • Work with members to ensure unit space is cleaned and organized daily • Facilitate the use of unit meetings to identify, organize, and prioritize work of the unit • Encourage member participation in all health & wellness activities Other regular responsibilities: Design and facilitates various clubhouse activities in partnership with members Functions as Placement Manager for members in Transitional Employment, providing on the job-training for members and filling in for members on the job during absences Responsible for related monthly and quarterly reports (Other duties and assignments as may be assigned at the sole discretion of the employer.) Qualifications/Basic Job Requirements: Associates Degree or High school Diploma with 2 years' experience in mental health field Bachelor's Degree preferred Non-clinical community approach; Prior non-clinical experience working with persons with mental illness is a preferred but not required Highly developed communication and organizational skills; Must be proficient in Microsoft Word, Excel, Google Sheets, Google Docs, Slack Must be able to manage multiple fast pace environment, with strong follow-through Be flexible in order to complete the necessary work of the Clubhouse including coverage of holidays, weekends, social activities and other special events Must provide absence coverage for employment unit when needed. Scope of Responsibility & Positions Supervised: Responsible for the financial operations of the assigned unit under the direction of the Program Director May supervise volunteers Special Working Conditions: Some Saturdays work required Program is opened on all holidays Three weeks clubhouse training at certified training base outside of New York State Approvals: SVP: _________________________ Date: ____________ EVP: ____________________________________________ Date: ____________

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Pre-ETS Skills Trainer/Teacher Department: I/DD Division Reports To (Title): Coordinator Transition Services Entry-Level (3 yrs experience or less) Supervising Staff: No General Purpose: In a few brief sentences summarize the primary duties and responsibilities. Pre-Employment Transition Services (Pre-ETS) for Potentially Eligible (PE) Students with Disabilities (SWD) are a Pre-Employment Transition Services (Pre-ETS) are designed to address the career development needs of students with disabilities. Pre-ETS prepares students with disabilities for employment, explores their post-secondary education options, develops their employment related soft skills and assists them in obtaining work experience. Pre-ETS provides a meaningful way to enhance the development of a student's career direction. The goal is for Pre-ETS to prepare students to become engaged in their own transition and vocational planning as well as for successful long-term employment consistent with their individual strengths, abilities, interests, and informed choice. Essential Functions: Describe the duties that define the core responsibilities of the job. · Provide group/individual instruction for youth and adults with a disability primarily both In person at various schools and location as well as through Video Platform i.e. TEAMS Lead a classroom of students at school sites through 25-30 hours of Pre-ETS curriculum This position requires good interpersonal skills and the ability to keep each day's lessons, fun and engaging and not simply reading or giving a speech to students Ability to engage meaningfully with individuals diagnosed with I/DD who may not be very verbal, yet still have them participate in group classes Provide intensive on-the-job training at internship sites, utilizing a person-centered approach, to students participating in Pre-Employment Transition Services. Provide ongoing supports to help increase work skills, develop appropriate vocational goals and problem solve issues that may arise at the internship site. Complete and keep track of task analysis for the purpose of training students. Complete all required documentation, progress notes and monthly Pre-ETS student reports in a timely manner. All progress notes need to be completed contemporaneously. Perform case management services as needed, to include linking the student with other service providers or community resources such as: recreation, education, transportation or leisure, in order to further enhance the student's integration into the community. Train other staff at internship site; including co-workers and supervisors on how to best work with the interns. Ensure at minimum monthly onsite supports are provided. Educate students about how working may impact other benefits that they may currently be receiving. Connect students to Benefit Counseling Services as needed. Complete and submit weekly and monthly reports. Enter student information into Foothold Awards system. Communicate with referral sources ACCES-VR, and private funders as per the funder communication follow-up procedure. Attend all rehab and staff meetings as required as well as attend alternating events/meetings/fairs as necessary in community. Become familiar with CARF regulations. Assure that services provided and documentation maintained is CARF compliant. (Other duties and assignments as may be assigned at the sole discretion of the employer) Qualifications: Describe the minimum educational and experience requirements/preferences. BS/BA Degree in human services field from an accredited college is desired This is a field-based position, must be willing to use public transportation to travel to various schools and sites as needed. Skills Required: Describe the minimum skills required or preferred Intermediate Word, Excel and Outlook preferred Excellent verbal and written communication skills required · Must be able to prioritize and multi-task · Navigate and negotiate through difficult situations Ability to communicate with all levels of employees Navigate and negotiate through difficult situations Ability to communicate with all levels of employees Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. This position does not supervise others but must work effectively as a partner with the team and other rehab staff. Special Working Conditions: Describe unusual working conditions or environmental factors. Skills Trainer works in the community, and at various NYC Schools, in addition to at the main office. Conditions at employer locations may vary. Supports may need to occur on weekends, in various business and provided as needed.

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Senior Rehabilitation Technician Reports To: Habilitation Specialist, Rehab Specialist Cost Center: various General Purpose: Assist Habilitation Specialist or Rehabilitation Specialist in the supervision of Rehabilitation Technicians at their assigned sites, in meeting program goals, and overseeing work quality Essential Functions: In absence of supervisor, ensure Rehabilitation Technicians are following their schedules and are at their assigned sites Ensure that staff are documenting services as per funding source regulations (i.e. Medicaid and DQA) In conjunction with supervisor to deliver and record the implementation of services as indicated on the Individuals' Habilitation Plans Assist supervisor in ensuring Rehabilitation Technicians are providing services as designed in the Hab Plans Monitor individual's behavior and intervene as appropriate and inform supervisor Work as part of the team to ensure individuals receive seamless services provision in a variety of appropriate activities throughout the day. Work with supervisor or Activity Instructor to lead and coordinate daily community integration activities In conjunction with supervisor create schedules that are based on individuals needs, services, and staff availability Maintain contact with volunteer sites (site cancelations…etc.) and update Volunteer Site list regularly. Liaison with job coaches, individuals families, and caretakers Collect and record performance data from internship, volunteer, community sites Monitor and supervise individual sign in and out of program and ensure that information is accurately recorded in AWARDS Ensure compliance with DOL regulations especially around volunteering in for profits Report all incidents as mandated by OPWDD and NYS Regulations Conduct Monthly fire drills at each Hub site in the absence of supervisor Order supplies for each site in the absence of supervisor. Obtain and distribute metro cards for staff and individuals at each site. In absence of supervisor pick up and handout staff metro cards. Responsible for petty cash Qualifications/Basic Job Requirements: Education: HS Diploma/GED required, Bachelor degree from an accredited school in related field preferred. Experience: Six months in mental health, vocational rehabilitation, or case management preferred. Skills: Strong interpersonal & communication skills. Strong organizational and time-management skills. Ability to handle multiple tasks simultaneously and prioritize demands. Ability to work independently with minimal supervision. Flexible and open to new ideas. Approaches problems in a solution oriented manner. Avoids making assumptions about individual's abilities and motivation. Deals with confidential information and issues using discretion and judgment. Scope of Responsibility & Positions Supervised: Oversee the performance of the Rehabilitation Technicians on a daily basis. Make decisions on schedule changes for individuals and staff in conjunction with supervisor. Address performance issues with Rehabilitation Technicians and provide training. Refer issues to supervisor that require Performance Improvement plans. Maintain Petty Cash. Supervised by Habilitation Specialist or Rehabilitation specialist. Special Working Conditions: Frequent travel & field work within the boroughs. Attendance at Individual's meetings that may occur in the evenings and / or at off site locations.

Sales Specialist Department: Retail Reports To (Title): Store Manager FLSA - Non-Exempt Supervising Staff: NO * For a limited time you will receive a $500 signing bonus after 90 successful work days PLUS earn weekly bonuses for meeting your store goals* (Offer available in select locations) General Purpose: The Sales Specialist is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, serving as a “Goodwill Ambassador” by promoting our mission and values of the organization. The Sales Specialist is expected to role model Goodwill values in all actions and interactions in order to create a positive customer-centric experience. Essential Functions: · Meet and exceed customer expectations and drive positive sales growth and Brand experience. · Create an emotional connection with every customer by being a passionate Goodwill Brand ambassador. Confidently give advice to customers based on fashion trends and individual style. Greet customers at the point of entry communicating social distancing protocol to be observed while in store. Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation. Capture customer data utilizing Company tools and Point of Sale system for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities. Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. Maintain Brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers. Execute efficient and effective handling of all merchandise from raw donation production. Proactively resolve customer concerns consistent with Company policy and focused on positive customer experience. Partner quickly with store leadership team on elevated customer issues. Understand and adhere to all company policy and procedures. Daily Activities: Customer Service: · Verbally great customer and offer assistance within 30 seconds. · Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes. · Offer customer a shopping cart or basket while in the store. · Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor. · Answer the phone in a professional manner. Sales Floor Replenishing (Pushing and Placing): a. Push racks, carts and totes of product to the sales floor and place product onto fixtures. If stationed on the register: · Greet all customers with a warm greeting, a smile, eye contact, positive attitude. Promote the Goodwill Rewards program, Round Up program, and discuss our Mission. · Thank each customer for their purchase, hand them the receipt, invite them back to the store · Keep register area clean and free of clutter. If stationed at point of entry as the Social Distancing greeter: · Provide social distancing/one way traffic guidelines, promotional greeting and offer a sanitized shopping cart/basket when requested. · Allow up to the maximum amount of occupancy in the store at a time by counting each customer as they come in. Once the maximum is reached only allow a new customer in when one exits. The maximum occupancy will be posted and reiterated by the opening manager. · Informs the customer that masks are required to be worn at all times while in store. · When a new customer is allowed entry into the store the greeter will sanitize the shopping cart/ basket to provide to the customer. Activities are subject to change to meet business needs with management approval. Qualifications: The following qualifications are required: · Minimum 1+ year experience in retail sales or customer service required. · High School Diploma, equivalent or combination of education and relevant experience required. Skills Required: • Proven ability to drive and exceed individual and store results. • Proven ability to build lasting relationships with customers and colleagues. • Ability to adapt to and engage with different customers. • Strong interpersonal and communication skills with customers, sales leadership team and colleagues. • Demonstrated collaborative skills and ability to work well within a team. • Ability to receive feedback and take action when appropriate. • Accuracy and attention to detail required. • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Special Working Conditions: Describe unusual working conditions or environmental factors. In addition to the functions described above, this role may include other responsibilities and duties as assigned on occasion, based upon Goodwill NYNJ needs or requirements. Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. WORKING ENVIRONMENT: · Material and equipment used: Computers, faxes, copiers, phones. · Travel requirements: minimal · Hazardous exposure category: Place an “X” in the appropriate category for the role: I. ____X_____ involves an inherent potential for contact with blood, body fluids or tissues. Appropriate protective measures are required for every employee engaged in Category I tasks. II. __________ Involves no exposure to blood, body fluids, or tissues, but potential exposure in usual work. Employees performing Category II tasks don't need to wear protective equipment, but they should be prepared to put on protective equipment on short notice. III. __________ involves no exposure to blood, body fluids, or tissues, although situations can be hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids. PHYSICAL REQUIREMENTS LIFTING REQUIREMENTS- Place an “X” in the appropriate level for the role. 1. _____Sedentary work-Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. 2. _____Light work-Exerting up to 20 pounds of force occasionally, and/or to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work. 3. _ X __Medium work-Exerting 20 to 50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for light work. 4. __ __Heavy work-Exerting 50 to 100 pounds of force occasionally, and/or 25-50 pounds of force constantly to move objects. Physical demand requirements are in excess of those for medium work. _____Very heavy work-Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for heavy work.

Job Description General Purpose: The Behavioral Health Counselor is working with a PROS program to conduct individual and group services. Personalized Recovery Oriented Services (PROS) is a comprehensive model that integrates rehabilitation, treatment, and support services for people with serious mental illness and possible other co-occurring disorders. The Behavioral Health counselor works with PROS participants towards goals in different areas: Living independently Building natural supports Finding and keeping a job Reaching higher levels of education Securing preferred housing Improving medication management This will be carried out as indicated by NYS OMH Part 512 Regulations and Medicaid requirements. Essential Functions: Manage a caseload of up to 25 consumers, including case management, collateral contacts, referrals, vocational assistance, and other needs, to coordinate services. Conduct required assessments including Wellness Recovery Action Plans, Psycho-socials, Psychiatric Rehabilitation, and Substance Use screenings and assessment. Develop Individualized Recovery Plans (IRP) in collaboration with participants, on a bi-annual basis, or more often as necessary. Maintain and update demographic, treatment and employment data in electronic health records (Foothold AWARDS, OMH CAIRS database, and NYESS). Facilitate member access to community support services including medical, mental health, substance abuse, housing and entitlements. Develop and facilitate approximately 6 -8 groups, according to protocol and curriculum, which will cover CRS, ORS, IR and Clinical Services as dictated. Conduct individual counseling sessions to assist program participants with attainment of the life role goals specified in their IRPs. Document consumers' progress towards goals in monthly progress notes and determine the need for addition or subtraction of services offered to each participant on an ongoing basis. Coordinate treatment including the sharing of Individual Recovery Plans and Progress Notes for participants who are co-enrolled with other agencies as necessary. Provide services according to Evidence Based Practices including Wellness Self Management, Family Psychoeducation (CCFC), Medication Management, Co-occurring Disorders (IDDT), and Supported Employment (IPS). Coordinate follow-up services once a participant is ready for discharge from the program. Act as a member of an interdisciplinary treatment team, including participation in weekly administrative, clinical and utilization review meetings. Assume overall responsibility for maintenance of client records, including timely documentation of services in Electronic Health Record (AWARDS), as required by Medicaid and the Office of Mental Health. Develop and maintain collateral relationships with consumers' other providers and family as clinically indicated Carry a 24-hour support cell phone in rotation with the clinical team. Other duties as assigned. Qualifications/Basic Job Requirements: . A minimum of a Bachelor's Degree in Psychology, Social Work, Human Development and related field, 3+ years of experience working with adults with mental illness and/or families dealing with mental illness. Masters Degree preferred. Team-based skills are essential. Previous experience working with individuals with psychiatric/co-occurring disorders preferred. Knowledge of running groups preferred. Computer skills and knowledge of service documentation required. Criminal background check and fingerprinting required; screening for the GSA, OIG and OMIG lists of persons disallowed from working in Medicaid funded programs #GW2023