Goodwill Industries of Greater NE Jobs

TITLE: Marketing Coordinator REPORTS TO: Associate Director, Marketing ABOUT GOODWILL NYNJ: Goodwill NYNJ empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. The organization has a vision of a world with no barriers to employment. Founded more than 100 years ago, Goodwill has helped participants who face disabilities-physical, intellectual, developmental, or other barriers find work. Goodwill believes in the dignity of work and provides its clients with the skills required for a changing workplace. To many, Goodwill is known primarily for its retail stores and as a destination for donating goods, but the organization is a leading human service non-profit serving 14,000 people with life-changing supports and connecting and supporting them in employment. Our mission is to empower individuals with disabilities and barriers to employment to gain independence through the power of work. POSITION SUMMARY: We're looking for a Marketing Coordinator to join our growing marketing team and help bring retail and brand campaigns to life across digital and in-store channels. This role is ideal for someone with 2-3 years of marketing experience who's ready to roll up their sleeves and support the planning and execution of paid and organic social media, email marketing, and in-store promotions. The right candidate is digitally savvy, highly organized, and excited to help manage content calendars, collaborate with external vendors, and contribute to campaign strategy that drives traffic, engagement, and brand visibility. PRIMARY FUNCTIONS: Assist in the planning, creation and execution of marketing campaigns and retail strategies that aligns with and drives engagement for our mission and organizational objectives Lead day-to-day execution of organic and paid social media campaigns - from content creation to scheduling and performance reporting. Draft and deploy engaging email marketing campaigns, including promotions, newsletters, and targeted communications to segmented lists. Coordinate in-store marketing efforts, including promotional events, signage, and visual merchandising materials. Maintain detailed marketing calendar to ensure alignment across all platforms and departments with attention to key cultural moments and observances (e.g. Earth Month, Disability Employment Awareness, and holiday shopping seasons) Work closely with retail on store location management, including store information listings and customer feedback across all platforms. Assist in drafting press releases, maintaining press lists, and coordinating outreach to media outlets. Monitor campaign analytics and provide regular reports to inform and adjust strategy. Manage and update the marketing intranet, ensuring it is a reliable resource for internal communication and collaboration. Ensure alignment and consistency in messaging and branding across all marketing efforts. Coordinate with external vendors, such as printers, designers, and consultants, to support marketing projects that adhere to budget and brand guidelines Support other marketing initiatives as needed, contributing to the team's goals and organizational objectives. Qualifications Minimum of 2 years of experience in a marketing or communications role; retail marketing experience a bonus Excellent communication skills including writing and editing to be concise and effective Proficiency in digital marketing tools and platforms e.g., Google Analytics, social media management tools, CRM systems and email marketing platforms such as Constant Contact Strong organizational, project and time management skills; meticulous eye for detail and working across multiple projects Knowledge of Microsoft Office Basic graphic design skills a bonus; experience in Canva and/or Adobe Design Suite Ability to travel throughout the Goodwill service area Enthusiasm for the mission of Goodwill

General Purpose: Responsible for completing all janitorial duties as assigned. Essential Functions: · Clean and sanitize restrooms/bathrooms using established practices and procedures · Clean, Dust, and wipe furniture: Sweep, Mop or vacuum floors: empty/clean wastebaskets and trash containers: empty and clean all ash trays and refill restroom dispensers. · Use and maintain vacuums, brooms mops and squeegees for the cleaning and general maintenance of floors, walls , carpets, furniture, etc. · Follow instructions regarding the use of chemicals and supplies. USE AS DIRECTED. · Move furniture, equipment , supplies and tools on an incidental basis Qualifications/Basic Job Requirements: · General Janitorial experience · Ability to read and comprehend simple . · Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. · Ability to lift at least 30lbs Scope of Responsibility & Positions Supervised: · Works with Minimal Supervision Special Working Conditions: · Electrical Equipment · Work in dirty and dusty environments · Bending/ Squatting is required throughout the day while mopping, dusting sweeping, vacuuming , etc.

The Role / General Purpose: As a Thrift Store Donation Attendant at Goodwill, you will be the first point of contact for donors, ensuring a smooth and organized donation process. Your role includes receiving, assessing, and sorting donations while maintaining a clean and safe work environment. This hands-on position requires strong customer service skills, attention to detail, and the ability to lift, push, and pull up to 50 pounds. You will play a key role in handling inventory efficiently and ensuring compliance with Goodwill's policies. About Goodwill NYNJ: At Goodwill NYNJ, we empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Founded more than 109 years ago, Goodwill believes in never leaving talent behind and that a positive world is where all talents are recognized. Operating over 30 retail locations, Goodwill is known for its retail stores and is a destination for donating goods - our retail operations make a material, sustainable impact on textile reuse. Join our team and be part of something meaningful. Here, your work creates opportunities for yourself and for others in the community. Job Responsibilities: Greet donors warmly and assist with unloading donations. Address donor questions about Goodwill, its mission, and donation guidelines. Keep accurate records of donor counts and volume; submit daily to supervisors. Assess, sort and price donations according to Goodwill's guidelines. Provide tax receipts upon request and thank donors for their contributions. Maintain a clean, organized, and safe donation area inside and outside. Follow safety procedures, including proper lifting techniques and equipment handling. Assist with loading and unloading trucks as needed. Operate a pallet jack to move donations (Certification is preferred, training is provided) Represent Goodwill professionally with excellent customer service. Adapt to changing tasks in a fast-paced environment and perform other duties as assigned. Perform other duties as assigned to support the store team and broader organizational goals. Schedule Requirements: Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 9:00am to 9:00pm. Health & Safety Guidelines: This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management. Benefits: Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week:

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Peer Specialist Location: Lantern House Reports To: Clubhouse Director Cost Center: 54031 General Purpose: The Peer Specialist provides psychosocial rehabilitation services to adults with psychiatric disabilities and co-occurring substance use disorders within an accredited clubhouse setting. Through shared decision-making, the Peer Specialist works alongside members to support the daily operation of the clubhouse, providing direct services to help members achieve wellness and community integration. This role involves helping individuals develop viable living, working, and social skills to thrive within the community. The Peer Specialist also facilitates WHAM (Whole Health Action Management) and WRAP (Wellness Recovery Action Plan) groups to promote holistic wellness and self-directed recovery planning. Essential Functions: Member Engagement and Goal Support: Assist members in identifying and achieving recovery goals through peer support, person-centered services, and facilitating WHAM and WRAP groups that promote whole-person wellness and recovery planning. Coordination of Clubhouse Tasks: Oversee various clubhouse activities essential to clubhouse operations, including meal planning, intake, employment, program cleanliness, and accurate record-keeping. Collaborative Work: Engage with members, working alongside them to carry out unit tasks and facilitate daily community or unit meetings. Case Management and Documentation: Maintain member case records and manage documentation in electronic health files while securing private health information. Outreach and Encouragement: Engage members through outreach with a focus on their strengths and abilities, fostering empowerment and active participation. Community Relationship Building: Establish relationships within the clubhouse community to support members' experiences and foster a sense of belonging. Resource Connection: Connect members to community resources to meet individual needs, including employment, housing, benefits, and treatment. Coping Skills and Wellness Facilitation: Teach members effective coping strategies based on personal lived experience and guide WHAM and WRAP sessions to help members develop personalized wellness and recovery action plans. Social and Recreational Opportunities: Coordinate and deliver social and recreational activities to promote community, skill-building, and engagement. Education on Self-Help Techniques: Educate members about self-help techniques, facilitate self-help group processes, and encourage proactive health and wellness management through WHAM and WRAP group activities. Other regular responsibilities: May include but not limited to Engage members and work alongside members in carrying out clubhouse responsibilities. Engage members through encouragement, appreciation for their help, and a focus on abilities, while allowing for and accepting limitations. Actively promote the development of members' aspirations regarding Clubhouse participation, employment, education, housing, and social involvements. Engage cooperatively with other staff and members in developing Clubhouse policies and in advancing the purposes and welfare of the Clubhouse as a whole. Provides case management; maintain caseload, provides outreach to members, including crisis intervention/prevention Design and facilitates various clubhouse activities in partnership with members (Other duties and assignments as may be assigned at the sole discretion of the employer.) Qualifications/Basic Job Requirements: Must possess CPS/CPS-P ( Certified Peer Specialist - Provisional) certification. Education: Highschool diploma required; Associate's Degree in Social Services, or a related field preferred. Bachelor's Degree is a plus. Experience: Lived experience with mental health recovery is highly valued. Previous experience in mental health, peer support, or social services is preferred. Experience with WHAM and WRAP facilitation is a plus. Knowledge and Skills: Understanding of the recovery model, peer support principles, and facilitation techniques for WHAM and WRAP groups. Strong interpersonal skills and the ability to build trusting relationships. Must be comfortable with case management and documentation in electronic health systems. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Publisher), Canva, Adobe software, and basic computer skills for documentation and communication tasks. Communication and Organizational Skills: Strong verbal and written communication skills; exceptional organizational skills to manage multiple tasks in a dynamic environment. Interpersonal Skills: Ability to work effectively in a communal setting with individuals experiencing mental health challenges, fostering an environment of acceptance, empathy, and support. Adaptability and Flexibility: Willingness to work on some Saturdays, late nights and holidays, as the program operates year-round. Additional Requirements: Ability to travel for two weeks of clubhouse training if required. Bilingual (Spanish) skills are advantageous. Scope of Responsibility & Positions Supervised: Responsible for the financial operations of the assigned unit under the direction of the Program Director Co-facilitate development of peer-based curriculums Special Working Conditions: • Some late night & Weekend (Saturdays) work required • Program is opened on all holidays • Two-week clubhouse training at certified training base outside of New York State Approvals: SVP: _________________________ Date: ____________ EVP: ____________________________________________ Date: ____________ CPS/CPS-P ( Certified Peer Specialist - Provisional)

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Baler Department: Salvage Reports To (Title): Warehouse Supervisor Retail Supervising Staff: Job Description & Physical Demand Analysis General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The purpose of this role is to complete the baling process for Goodwill NYNJ. This process is essential to keeping hundreds of thousands of pounds of clothes out of landfills each year while also contributing to Goodwill's mission of empowering individuals with disabilities or other barriers to employment. Essential Functions: Describe the duties that define the core responsibilities of the job. · Investigates Blue Bins/Black Crates of material. · Separates garbage and clothing to be baled. · Separates men's denim from clothing to be baled · Operates baling machine following supervisor's instructions and safety guidelines. · Empties out collection boxes at the building. Brings full equipment to production area. · Separates items once unloaded off truck (Clearance, Bale, raw, etc.) · Assists in the loading of Salvage trucks · Operates lift according to supervisor's instructions and safety guidelines when assigned. · Maintains cleanliness/safety of warehouse by keeping items out of aisles · Reports to Warehouse Supervisor and Director of Salvage/Grading/Outlet Additional duties as assigned. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: · High School Diploma or equivalent required. · Warehouse experience preferred · Fork Lift operating license preferred Skills Required: Describe the minimum skills required or preferred • Must be able to work a flexible schedule ( Mon-Sat ). • Must be able to process multiple tasks in a fast paced environment. • Must be willing to train on forklift and baling machines. • Must be able to lift 50+ pounds • Must be sensitive to working with adults with mental and/or physical disabilities. Special Working Conditions: Describe unusual working conditions or environmental factors. · See Attached Physical Demand Analysis

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Counseling Intern Reports To: Jeffrey Malone Cost Center: General Purpose: Seeking counseling intern for Comprehensive PROS Program. This is a great opportunity to develop counseling abilities and strengthen group facilitation skills. Responsibilities may include developing group curriculums, facilitating various groups, administering assessments inventories; and engaging program participants to PROS services. The intern will also have opportunity to develop knowledge of MH community resources within the city. Essential Functions: . Facilitate 3-5 weekly groups Maintain caseload of 3 - 5 participants. Assist participants with goal setting, development of skills that align with their stated desires or goals. Provide outreach to members including crisis intervention/prevention as needed. Document all participant contacts and services provided (daily) in electronic health record in a timely manner. Maintain monthly contact with other community mental health treatment/service providers for participants on caseload. Communicate/share participant updates with PROS team as necessary Participate in staff meetings staff meetings and participant case conferences to strategize, team brainstorming activities, and provide input on an ongoing tasks Intern will have unsupervised contact with clients Maintain participant confidentiality in accordance with HIPPA regulations. Perform other duties as assigned by Program Director or other Administrative Staff. Qualifications/Basic Job Requirements: Strong verbal and written communication skills; and strong interpersonal skills. Must be a team player and demonstrate a willingness to learn. Must be flexible, creative and energetic. Knowledge of MS Office Suite (word, Excel, Outlook). This position is for college credit only and is an unpaid internship

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Clubhouse Generalist/Culinary Wellness Cost Center: General Purpose: Provide psychosocial rehabilitation services to adults with psychiatric disabilities and co-occurring substance use disorders within an accredited clubhouse setting. Through shared decision-making staff work side by side in partnership with members to facilitate the daily operation of the clubhouse. Assisting members with needs in the areas of living, working, learning, and socializing. Essential Functions: Engage & assist Clubhouse members in reaching their recovery goals by providing person centered supports. Each staff is responsible for coordinating aspects of the work that is integral to the operation of the Clubhouse (I.e., meal planning & preparation, Intake, employment, program cleanliness, accurate record keeping). Oversee assigned Clubhouse unit & develop methods to enhance unit functioning. Engage members and work side by side with members in carry out unit tasks. Facilitate community/unit meetings daily. Manage member case records and documentation via the electronic health files, secure private health information. Engage members through outreach & encouragement, with a focus on their strengths or abilities. Establish working relationships with members within the Clubhouse community to support their experiences as valued participants in the community. Connect members to community resources to meet individual needs (I.e. employment, housing, benefits and treatment). Coordinate and deliver opportunities for social and recreational activities. Work cooperatively with staff &members in developing Clubhouse policies and in advancing the purposes and welfare of the Clubhouse as a whole. Impart to members a vision of their potential to achieve aspirations through acceptance and empathy that is not restricted by disability but is based on needs common to all people seeking employment, education, housing, and social involvements. Qualifications/Basic Job Requirements: High School diploma required. Bachelor degree from an accredited school in related field preferred. Work experience in mental health or vocational rehabilitation preferred Must have aptitude for computers and have a thorough working knowledge of Microsoft Word, Excel, and Publisher Bilingual (Spanish) preferred Ability to effectively carry out responsibilities in a communal setting comprised of people experiencing the effects of mental illness. Have the capability and flexibility of handling and juggling the multiplicity of activities and demands occurring in the group setting. Convey a vibrant energy that attracts members and enables engagement. Scope of Responsibility & Positions Supervised: Depending on assigned unit staff will either: A) Functions as Placement Manager for members in Transitional Employment, providing on the job-training for members and filling in for members on the job during absences. B) Functions as the Intake Coordinator for the program, schedule of program tours for potential members, conducting intake interviews, tracking all referrals, document all follow-ups and process all member enrollments. C) Is responsible for the financial operations of the assigned unit under the direction of the Program Director or D) Is responsible for the management of kitchen and food aspects of the Clubhouse. Special Working Conditions: Some Saturdays work required Some late nights till 7PM Program is opened on all holidays and coverage rotates between staff Attend three weeks clubhouse training at certified training base outside of New York State

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Direct Support Professional ( Rehabilitation Technician) Location: Various Reports To: Program Manager /Supervisor / Habilitation Specialist Cost Center: Various General Purpose: A Direct Support Professional (DSP) supports people who have Intellectual / Developmental Disabilities and / or Autism Spectrum Disorder to increase their independence, daily living skills, and empowers them to obtain their goals. A DSP uses person centered thinking and approaches to provide daily support to people in decision making, community integration, and in obtaining paid employment. Essential Functions: Uphold the values and mission of Goodwill and OPWDD by understanding, implementing and maintaining all policies and procedures, including safety and documentation as well as fulfilling regular training requirements Embody the NYS Direct Support Professional Code of Ethics and Core Competencies Support each person in achieving their individualized goals by providing supports detailed in each person's Staff Action Plan and Life Plan Assist in the preparation of each person's Life Plan, Staff Action Plan, and attend team meetings as needed Monitor and document services provided & progress towards goals ensuring that all documentation is completed accurately and in a timely manner during shift Work as part of the team to ensure participants receive seamless services provision and are engaged in person centered activities throughout the day Engage participants in community exploration and inclusion by providing participants with person centered opportunities and daily choice Plan and run appropriate group activities that meet funding source requirements Accompany participants to volunteer sites and activities in the community and support them as they complete tasks at volunteer and internship sites Accompany participants to buy metro cards and support them in traveling safely in the community on public transportation daily Monitor participant's safety as they arrive and while they are waiting for their transportation at the end of each day Follow Medicaid, state funding source, and agency guidelines and regulations when providing and documenting services Support participants by pushing their wheelchair for short periods of time such as when the participant needs assistance getting over a curb, getting over the platform gap and into a train, or if they are tired and need a short break Follow safety protocols to foster a safe working environment and report unsafe conditions, environment, and equipment to Supervisor. Observe participants for evidence of injury or bruises and evaluates for changes in emotional and physical status and complete any applicable incident reporting Support participants in managing their behavior, intervene as appropriate, and inform supervisor Advocate for the people we support and ensure their rights are protected Document all program data, including but not limited to: participant services, behavior plan data, community integration logs, assessments, petty cash, metro card distribution, maintenance requests forms, and supply acquisition forms Represent Goodwill in a professional manner to families, community partners, and all others Work assigned schedules, including but not limited to: arriving and departing on time, requesting time off in advance, and notifying supervisor of changes to assigned work schedule and location Perform other related duties as requested DSP Floater Provides coverage in multiple locations throughout each week based on programmatic needs DSP Driver A DSP Van Driver is also responsible for safely driving and escorting program attendees, in an accessible 12 passenger van, to/from home and program, transporting groups to activities during the day, and delivering supplies between program sites Maintains daily communication with program participants, their families, and program staff regarding pick up and drop off times, route notifications, and issues / concerns. Transports program groups to / from activity locations in the 5 boroughs during the program day Maintains schedules and ensures participants and groups arrive at destinations on time Assists riders as needed when entering and exiting the vehicle Operates vehicle in accordance with Agency Safety Rules, OSHA (Occupational and Safety Health Act), and OPWDD Office of People with Developmental Disabilities) requirements as well as all local, state and federal laws Performs daily routine safety checks and pre/ post trip inspections on assigned vehicle. Completes required paperwork including daily logs, route sheets, and all required records related to driving activities Qualifications/Basic Job Requirements: HS Diploma, GED, or suitable equivalent required 6+ months social service or life experience with persons with intellectual or developmental disabilities preferred Proficient computer skills required This is an active position and the employee is regularly required to stand, walk, sit, bend, stoop, climb stairs and/ or kneel DSP Driver Must possess a valid state driver's license with a safe driving record that meets agency standards Two years' driving experience required One-year experience of institutional driving preferred Scope of Responsibility & Positions Supervised: N/A Special Working Conditions: Daily travel on public transportation required DSPs location assignments can change, with advance notice, based on the coverage needs of the people we support DSP Floater - is notified each day which location they'll be assigned to the following day. Requires flexibility to cover shifts in Day Service locations in Queens, Manhattan, Brooklyn, & Bronx, Monday - Friday between 8:30am & 4:30pm or 9am - 5pm dependent on the location schedule DSP Driver - is a full-time position working a Monday-Friday daytime shift. The exact schedule will be determined by the needs of the program. The driver may be asked to alter their work schedule depending on the operational needs of the site

Goodwill Industries NYNJ Job Description Form Job Coach Reports To: Program Manager Cost Center: Here at Goodwill, we support persons with Intellectual & developmental disabilities and neurodiversity (Autism Spectrum), with obtaining and maintaining a job in the community. The DSP-Job Coach is the person who directly works with and supports our individuals and their families in finding a job and career. We are offer Full Time employment with many benefits starting at $20/hour (equivalent to $40,000/Year) Are you a good match for the Job Coach Role? I am comfortable travelling throughout NYC, and being out in the community, visiting multiple work sites throughout the day I enjoy, teaching and encouraging others how to complete a task I am patience when explaining and showing an individual how to complete a task I do not mind rolling up my sleeves and showing someone the proper way to clean or stock merchandize on the shelves or communicate with others. I am able to write clear and concise progress note directly after providing a service which captures what transpired I like to communicate with other members of the team in order to keep everyone informed, that would let to the continued success of the program. If you answer Yes to the majority of questions, then don't stop now, apply and join the team! Additionally Benefits we offer: Benefits Health insurance Dental insurance Vision insurance Personal Mobile Phone Monthly Reimbursement ($50/month) Travel coverage (Monthly Metro-card) Employee assistance program Flexible spending account Life insurance Generous Paid time off Parental leave Tuition reimbursement General Purpose: Manage a caseload by providing individual assistance and guidance to individuals with disabilities with the mission of assisting them with obtaining, training and maintaining employment. The most prevalent disability group is Intellectual/Developmental Disability; others may include mental illness, visual impairment, mental illness, or other conditions and impairments. Essential Functions: Maintain departmental billing efficiency standards Maintain accurate daily case-notes, monthly summaries, SAP's and other necessary documentation in a timely manner, on agencies Electronic Health Record Platform (EHR) Site visits with participants and employers throughout NYC Region in order to provide support services Responsible for maintaining and updating key information in EHR records to ensure a state of audit ready records Assist transitioning youth from school an unemployed individuals to through a formal “Discovery” to explore possible careers Work effectively with consumers in order to obtain/maintain employment Maintain charts in a timely manner and audit ready condition Write clear and concise case notes and service plans in a timely manner. Work in a cooperative manner with other Goodwill and non-GW programs. Effective Job Coaches will be able to develop good relationships with consumers, parents, therapists, group homes and employers, in order to facilitate positive movement toward employment goals. Through those relationships help consumers, to remove obstacles and barriers toward employment goals. Work effectively with employers in order to facilitate accommodations and address workplace problems/issues to result in greater job retention. Needs to maintain contact with consumers and employers to identify and resolve problems early on in order to prevent a job loss or termination from the program Good interpersonal skills Flexible Schedule and Travel throughout 5 boroughs, most time is spent out in the field at multiple sites and multiple boroughs each day Assists consumers in achieving the highest level of independent functioning on the job Coaches are encouraged to directly assist in job development activities and efforts Additional duties as requested by Manager Qualifications/Basic Job Requirements: Minimum preferred: Associates degree. Preferred: 1+ year of experience working with people with disabilities Exceptions will be made for graduates of specialists DSP training programs such as Educational Opportunity Center graduates (EOC's) Scope of Responsibility & Positions Supervised: N/A Special Working Conditions: Job primarily consists of field on-site and off site face to face visits with consumers. Travel throughout the NYC mostly on public transportation Expected to make site visits during consumer work schedules and will consist of evening and weekend work in the community.

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: ADC Leader Department: Retail Reports To (Title): Regional VP of Operations Position Type: FLSA - Non-Exempt Supervising Staff: General Purpose: The Attended Donation Center (ADC) Leader will play a pivotal role in coordinating and bolstering activities aimed at optimizing and maximizing donor satisfaction, store revenue and cost savings while enhancing productivity and ensuring exceptional service delivery for our donors and customers. The candidate will have a keen focus on donor and customer experience. The candid will spearhead the efficient and profitable management of the ADC/Mini Shop location. The ADC Leader is expected to champion operational excellence by adhering to Goodwill NYNJ standards and exhibiting attention to detail. Emphasizing donor experience, the leader will prioritize training, and foster a culture of continuous learning. Thriving in a dynamic and fast-paced setting, the ideal candidate will assume ownership of their responsibilities with zeal, embodying a passion for thrift and upholding the values inherent in Goodwill's mission. Essential Functions: Here are the duties that define the core responsibilities of the job. •Operate the location in accordance with its established hours of business and ensure the location is properly staffed. •Ensure that general conditions of location always meet established standards and engage with appropriate retail and facilities leaders as needed to ensure such conditions. • Develop and expand local donor base. •Ensure integrity of payroll and the payroll process, by reviewing and approving payroll, time-off requests from staff, Leave of Absence requests and related documentation, ensuring all staff are trained to use the ADP mobile Application to record their time. •Ensure performance standards and goals are met regularly.

TITLE: Development Coordinator REPORTS TO: Associate Director of Individual Giving ABOUT GOODWILL INDUSTRIES NYNJ: Goodwill NYNJ empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. The organization has a vision of a world with no barriers to employment. Founded more than 100 years ago, Goodwill has helped participants who face disabilities or other barriers find work. Goodwill believes in the dignity of work and provides its clients with the skills required for a changing workplace. To many, Goodwill is known primarily for its retail stores and as a destination for donating goods, but the organization is a leading human service non-profit serving 10,000 people annually with life-changing supports and connecting and supporting them in employment. PRIMARY FUNCTION: The Development Operations Coordinator supports the organization's growing Development, Marketing, and Communications teams and will support the Development team in growing organizational revenue to advance Goodwill's Mission. The successful candidate will be meticulously detailed, possess strong project management skills, and will represent Goodwill NYNJ to current and future donors with a high level of poise and discretion. This is an exciting opportunity for a talented professional to join and grow with a passionate team in support of meaningful work at a time of great opportunity for the organization. General Job Duties of the Development Operations Coordinator: Support donor stewardship efforts Track all donor touchpoints within moves management systems Draft donor communications including acknowledgement and thank you letters, program updates, pitches, and meeting requests Support coordination of donor stewardship events Ensure all donor stewardship plans remain on track; report weekly on progress towards stewardship goals Prepare meeting briefs for CEO and senior leadership Support special events Provide coordination support across all special events Maintain event timeline, revenue and budget trackers Coordinate event vendors Conduct prospect research Utilize a range of wealth screening tools to conduct prospect research for current and future donors and funders Review prospect research and qualify donors to appropriate donor portfolios Conduct prospect research for prospective corporate and foundation funders; prepare research reports for development team Manage donor database Input all donations gifts into Raiser's Edge ensuring the accuracy and timely entry of all donation entries Develop reports and dashboards; regularly review and report on donor analytics Ensure database is structured to meet needs of development team Ensure all donor data is inputted in an accurate and timely manner Produce and follow up on donor invoices; ensure closure of gifts and pledges in a timely manner In conjunction with Communications Coordinator, maintain all donor list segments for print and digital fundraising efforts Serve as primary lead for Round Up program Act as the primary Development liaison for the in-store, point-of-sale donation program, Round-Up Liaise with Donated Retail Goods team to regularly review data against goas; identify high performing stores and sales associates; and identify areas of opportunity Liaise with finance department to maintain monthly reconciliation of gifts received on a timely basis Prepare weekly, monthly, and annual data reports; prepare data for regular reporting of Development team KPIs Process all invoices and bills for development team Qualifications Two years of experience in nonprofit development or comparable experience. Experience with database management, gift entry, acknowledgment, and reporting using Raiser's Edge or similar donor database Strong verbal and written communicator; ability to draft and edit high quality written communications to external stakeholders Demonstrated ability to liaise with key donors, funders, corporate partners, and other external stakeholders with a high level of poise and discretion Knowledge of Microsoft Office Demonstrated ability to conduct prospect research; knowledge of various prospect research tools preferred Strong project management skills; ability to coordinate multiple stakeholders to ensure projects remain on track Demonstrated knowledge of donor stewardship and the ability to creatively support development of touchpoints for donors Demonstrable organizational, professional, problem solving, customer service, and administrative skills Ability to achieve outcomes with minimal supervision Enthusiasm for the mission of Goodwill

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Career Navigator (Youth Pathways) Location: 25 Elm Place, Brooklyn Reports To: Youth Pathways Program Director Cost Center: Workforce Development General Purpose: The Career Navigator is responsible for delivering comprehensive vocational guidance, case management, counseling, and referral services to youth aged 18 to 24 who receive public assistance. The Career Navigator helps youth attain career goals that can lead to self-sufficiency. Must maintain the highest standard of personal conduct and integrity while working with the clientele and relating to other staff members, service providers, and agencies. Essential Functions: Performs weekly/daily initial assessments for new clients and ensures that clients have all necessary documents for employment such as valid proof of Citizenship/US residency, work authorization, Social Security Card, valid NYS photo identification, educational and training documents, and updatedresume. Introduces clients to program services, assessment and career exploration process, program flow, job development and retention. Develops realistic individual service plans consistent with the clients' interests, KSA's, previous work histories, education, and assessment of personal strengths to achieve educational and employment goals. Provides supportive counseling and guidance services individually or to groups to address barriers to employment and make appropriate referrals to vendor services, agencies, and HRA representatives as required to help overcome these barriers and better prepare clients for employment opportunities. Refers clients to job readiness training, financial counseling, vocational training (Goodwill or external partners), employment services, and New York City resources so clients can secure and maintain gainful employment. Documents all client progress and compliance in case notes and completes assessments and intake in adherence to time frames set by Goodwill Industries. Monitors and tracks client attendance, engagement, and participation activities to ensure client meets weekly and monthly goals, ensure compliance with HRA/Goodwill program regulations, and adjusts service plans when required. Enters clients' intake and demographic information in Database systems. Submits weekly report to Director with updates on case notes and clients serviced, referrals for training and specialized resources, and career preparation. Other regular responsibilities: May include but not limited to Develops new resources, alternative engagement partners, and approaches to case management as needed. Initiates Failed to Comply (FTC) infractions for clients failing to attend or comply with HRA attendance and participation regulations. Facilitates inter-unit case conferences with diverse internal stakeholders to identify areas of service plans that are not achieving results; reframe plans for success going forward Represents Youth Pathways at HRA or other partner meetings and various networking events, conferences, workshops, and seminars. (Other duties and assignments as may be assigned at the sole discretion of the employer.) Qualifications/Basic Job Requirements: B.A. or B.S. degree required along with at least one to two years' experience providing career navigation, case management, vocational counseling, or employment services. Prior experience preferred in working with individuals receiving public assistance or those who are experiencing or have experienced substance abuse, homelessness, mental health issues, or have been involved with the justice system. Ability to establish rapport, build trust, empower, and provide occupational guidance to youth. An understanding of the special needs of an economically and socially disadvantaged population. Familiarity with New York City resources, social service programs, benefits, and entitlements. Key knowledge, skills, and abilities include: Superior oral and written communication skills Proven ability to work with diverse populations Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution Highly effective problem-solving and follow up skills Ability to focus deadlines and details in a fast-paced environment Excellent networking skills Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality Scope of Responsibility & Positions Supervised: N/A Special Working Conditions: As needed Approvals: SVP: _________________________ Date: ____________ EVP: ____________________________________________ Date: ____________

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Recovery Counselor Location: 45-22 Ditmars Blvd, Long Island City, NY Reports To: Program Director Cost Center: PROS Rebound General Purpose: To provide individual/group counseling as well as other direct services related to the treatment of individuals with serious and persistent mental illness in a person-centered, recovery-oriented environment. This will be carried out as indicated by NYS OMH Part 512 Regulations Essential Functions: Responsibilities will be conducted in accordance with standards and procedures required by funding sources and Goodwill. Tasks will include, but not be limited to, record maintenance, individual and/or group counseling, with participant implement Individual Recovery Plan, provide participant services in specialization areas, such as substance co-occurring disorder, wellness, vocational/employment, family and other related therapeutic and evidence-based services. Records and reports will be kept as assigned and in keeping with program regulations. Manage a caseload of up to 25 consumers, including case management, collateral contacts, referrals, vocational assistance, and other needs, to coordinate services. Conduct required assessments including Wellness Recovery Action Plans, Psycho-socials, Psychiatric Rehabilitation, Vocational Readiness, Cultural, and Substance Use screenings and assessment. Develop Individualized Recovery Plans (IRP) in collaboration with participants, based on the above listed assessments on a quarterly basis, or more often as needed. Maintain and update demographic, treatment and employment data in electronic health records (Foothold AWARDS, OMH CAIRS database, and NYESS). Actively participate in maintenance of Seamark PROS assuring cleanliness in the kitchen and common spaces Develop and facilitate approximately 8 -10 groups, according to protocol and curriculum, which will cover CRS, ORS, IR and Clinical Services as dictated by the IRPs of the program participants. Conduct individual counseling sessions to assist program participants with attainment of the life role goals specified in their IRPs. Document consumers' progress towards goals in monthly progress notes and determine the need for addition or subtraction of services offered to each participant on an ongoing basis. Coordinate treatment including the sharing of Individual Recovery Plans and Progress Notes for participants who are co-enrolled with other agencies. Provide services according to Evidence Based Practices including Wellness Self Management, Family Psychoeducation (CCFC), Medication Management, Co-occurring Disorders (IDDT), and Supported Employment (IPS). Coordinate follow-up services once a participant is ready for discharge from the program. Act as a member of an interdisciplinary treatment team, including participation in weekly administrative, clinical and utilization review meetings. Assume overall responsibility for maintenance of client records, including timely documentation of services in Electronic Health Record (AWARDS), as required by Medicaid and the Office of Mental Health. Develop and maintain collateral relationships with consumers' other providers and family as clinically indicated Carry a 24 hour support cell phone in rotation with the clinical team. Other duties as assigned. Qualifications/Basic Job Requirements: Master's degree in the disciplines of Social Work, Rehabilitation Counseling, Mental Health Counseling, Creative Arts (Drama, Music, Dance, Media), or Therapeutic Recreation. Candidate will have or be eligible for licensure, certification or registration in the specified area of expertise. The exception will be a minimum of a Bachelor's Degree for a NYS Registered Nurse. Team-based skills are essential. Previous experience working with individuals with psychiatric/co-occurring disorders preferred. Knowledge of running groups preferred. Computer skills and knowledge of service documentation required. Criminal background check and fingerprinting required; screening for the GSA, OIG and OMIG lists of persons disallowed from working in Medicaid funded programs Scope of Responsibility & Positions Supervised: The Recovery Counselor is responsible for participants enrolled in the program and assigned to his or her caseload and all participant activities related therein. The Counselor will be able to function independently and demonstrate sound team skills. Special Working Conditions: Field visits to work sites may be required; periodic on-call phone service for participants is required; occasional weekday evening and/or weekend morning is required. BENEFITS: Access to 3 different health plan options, with robust national networks, and no referrals Low-cost dental and vision coverage, as well as a great variety of other voluntary benefits 1% Employer supplemental contributions to 401(a) Retirement Plan 2% matching contribution to your 403(b) Plan employee deferrals for eligible employees 15 vacation days, 6 personal days, 7.5 sick days, and 11 holidays for full-time employees yearly Our generous vacation package increases in subsequent years of employment Other employee discounts for travel, entertainment, mobile phone plans, etc.

Thrift Sales Specialist Department: Retail Reports To (Title): Store Manager FLSA - Non-Exempt Supervising Staff: NO * For a limited time you will receive a $500 signing bonus after 90 successful work days PLUS earn weekly bonuses for meeting your store goals* (Offer available in select locations) General Purpose: The Sales Specialist is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, serving as a “Goodwill Ambassador” by promoting our mission and values of the organization. The Sales Specialist is expected to role model Goodwill values in all actions and interactions in order to create a positive customer-centric experience. Essential Functions: · Meet and exceed customer expectations and drive positive sales growth and Brand experience. · Create an emotional connection with every customer by being a passionate Goodwill Brand ambassador. Confidently give advice to customers based on fashion trends and individual style. Greet customers at the point of entry communicating social distancing protocol to be observed while in store. Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation. Capture customer data utilizing Company tools and Point of Sale system for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities. Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. Maintain Brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers. Execute efficient and effective handling of all merchandise from raw donation production. Proactively resolve customer concerns consistent with Company policy and focused on positive customer experience. Partner quickly with store leadership team on elevated customer issues. Understand and adhere to all company policy and procedures. Daily Activities: Customer Service: · Verbally great customer and offer assistance within 30 seconds. · Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes. · Offer customer a shopping cart or basket while in the store. · Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor. · Answer the phone in a professional manner. Sales Floor Replenishing (Pushing and Placing): a. Push racks, carts and totes of product to the sales floor and place product onto fixtures. If stationed on the register: · Greet all customers with a warm greeting, a smile, eye contact, positive attitude. Promote the Goodwill Rewards program, Round Up program, and discuss our Mission. · Thank each customer for their purchase, hand them the receipt, invite them back to the store · Keep register area clean and free of clutter. If stationed at point of entry as the Social Distancing greeter: · Provide social distancing/one way traffic guidelines, promotional greeting and offer a sanitized shopping cart/basket when requested. · Allow up to the maximum amount of occupancy in the store at a time by counting each customer as they come in. Once the maximum is reached only allow a new customer in when one exits. The maximum occupancy will be posted and reiterated by the opening manager. · Informs the customer that masks are required to be worn at all times while in store. · When a new customer is allowed entry into the store the greeter will sanitize the shopping cart/ basket to provide to the customer. Activities are subject to change to meet business needs with management approval. Qualifications: The following qualifications are required: · Minimum 1+ year experience in retail sales or customer service required. · High School Diploma, equivalent or combination of education and relevant experience required. Skills Required: • Proven ability to drive and exceed individual and store results. • Proven ability to build lasting relationships with customers and colleagues. • Ability to adapt to and engage with different customers. • Strong interpersonal and communication skills with customers, sales leadership team and colleagues. • Demonstrated collaborative skills and ability to work well within a team. • Ability to receive feedback and take action when appropriate. • Accuracy and attention to detail required. • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Special Working Conditions: Describe unusual working conditions or environmental factors. In addition to the functions described above, this role may include other responsibilities and duties as assigned on occasion, based upon Goodwill NYNJ needs or requirements. Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. WORKING ENVIRONMENT: · Material and equipment used: Computers, faxes, copiers, phones. · Travel requirements: minimal · Hazardous exposure category: Place an “X” in the appropriate category for the role: I. ____X_____ involves an inherent potential for contact with blood, body fluids or tissues. Appropriate protective measures are required for every employee engaged in Category I tasks. II. __________ Involves no exposure to blood, body fluids, or tissues, but potential exposure in usual work. Employees performing Category II tasks don't need to wear protective equipment, but they should be prepared to put on protective equipment on short notice. III. __________ involves no exposure to blood, body fluids, or tissues, although situations can be hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids. PHYSICAL REQUIREMENTS LIFTING REQUIREMENTS- Place an “X” in the appropriate level for the role. 1. _____Sedentary work-Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. 2. _____Light work-Exerting up to 20 pounds of force occasionally, and/or to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work. 3. _ X __Medium work-Exerting 20 to 50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for light work. 4.

Goodwill Industries NYNJ Job Description Form Community Work Incentives Coordinator (CWIC) / Benefits Advisor Department: Mission Services Reports To (Title): Program Manager Cost Center: N/A Supervising Staff: General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The CWIC provides work incentives planning and assistance to beneficiaries who receive Social Security Disability Benefits (SSDI/SSI) for our Work Incentive Planning & Assistance (WIPA) program. The CWIC/Benefits Adviser is responsible for obtaining accurate information from Social Security and other State & Local assistance programs in order write a comprehensive individualized Benefits Analysis report (BS&A). The report is then used to counsel and educate beneficiaries about how employment will affect their current benefits (which can also include public and private health insurance as well as other federal, state, and/or local benefits received) so that individuals may make informed choices towards employment and self-sufficiency. Essential Functions: Describe the duties that define the core responsibilities of the job. CORE CWIC Essential Functions Obtains accurate and complete information about benefits, including SSDI, SSI, concurrent (SSDI and SSI), Medicare, Medicaid, private health insurance subsidized housing or other rental subsidies, food stamps, general assistance, workers compensation benefits, unemployment insurance benefits, other federal, state or local supports including TANF. Maintain communication with Social Security Administration personnel as well as personnel of other state and local agencies Assists beneficiaries in understanding how work activity could impact their public benefits, including Social Security disability payments, SSI, Medicare and Medicaid, Food Stamps, Housing, Veterans benefits and any other NYC, State & Federal benefits. Develop accurate and detailed written individualized Benefits Summary and Analysis reports as well as Work Incentives Plans as per SSA guidelines Enter beneficiary information into National WIPA Database. Insures confidentiality of all information received or provided. Maintains and organizes files, drafts and correspondence. When necessary, refers beneficiaries to Vocational Rehabilitation (VR), Employment Networks (EN's), DOL one stop career centers as well as other organizations that emphasize/provide seamless employment related and ticket assignments. Provides ongoing follow-up assistance to beneficiaries who have previously received work incentives planning as needed and provide updates regarding the impact of employment and other changes on benefits and work incentives. Walk clients through the application process. Adhere to all Goodwill policies and procedures Complete continuing education and training necessary to maintain certification. Performs other duties as required. Qualifications: Describe the minimum educational and experience requirements/preferences. CWIC Certification from VCU and Level 5 Suitability Clearance strongly preferred A Bachelor's degree is preferred and at least four years of experience working with individuals with disabilities performing benefit advisement Bilingual English/Spanish is preferred Skills Required: Describe the minimum skills required or preferred Candidate must possess strong computer skills including experience and proficiency with Microsoft Office Suite programs, comfortable using various database and /or case management information systems and Web Based software. Adept at using internet searches to find and research related benefit advisement and other information. This position requires math skills, analytical thinking, and problem-solving abilities, and good skills. Candidate must possess excellent organizational, analytical and systems management abilities; ability to pay attention to details, handle multiple priorities, and facilitate communication among staff across programs. This position requires interviewing and partnering skills, as well as disability and cultural sensibility. Comfortable with public speaking Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. Candidate is expected to work independently and through the CWIC process in a timely manner in order to arrive at completed BS&A reports.

Employment Specialist (Advance) Reports To: Program Supervisor Cost Center: Varies General Purpose: Provides ongoing service and vocational planning, case management, and goal-related employment services to participants toward the goal of maintaining employment. Works with the participants, employers and support teams to see that successful employment outcomes are obtained and maintained. Essential Functions: Screen for program eligibility and assesses each participant's needs. Link participants with other services as appropriate & provide assistance with applying for benefits and services including OPWDD, ACCESS VR, and community service providers. Assist with the intake process including a Person-Centered Individualized Assessment Develop Individualized Vocational Support Plans with each individual, identifying goals and outcomes for obtaining competitive employment and vocational services and supports Provide direct and indirect Vocational Support Services in accordance with each participant's Vocational Support Plan. Deliver services in a variety of locations including the individual's home, community locations, public transportation, and agency operated center / sites. Conduct Job Readiness Training including instruction and teaching of evidence informed job / work readiness curriculums, individualized and work-related behaviors, and vocational planning. Deliver soft skills training in soft skills, social skills development, interpersonal skill building for the work place, and stress management. Conduct Marc Gold and Associate Discovery Provide ongoing Service and Vocational Planning to ensure participants achieve their goals and receive appropriate vocational services and supports. Develop Community placements including volunteering, internships, mentorships, apprenticeships, job clubs, work site visits, job placement, or other job exploration modalities. Provide participants with travel training on public transportation and Para- transit. Using Supported Employment evidence-based strategies and Customized Employment principles, secures placements with / for participants. Assist in the planning for self- employment where applicable. Provide job coaching / instruction and training to help participants obtain and maintain employment. Conduct vocational and situational observation and assessments in community placements. Document contacts, services, and progress of each participants towards goals / outcomes in service plans, case notes, reports, and other documentation as necessary. Collaborate with families, community service providers, and other supports involved in each participant's case. Attend trainings as needed and recommended by agency and supervisor. Perform other duties as assigned by supervisor. Qualifications/Basic Job Requirements: BA degree in social sciences or human services. One-year experience working with people with disabilities, Autism Spectrum Disorder preferred. Ability to work a flexible schedule as it pertains to the changing needs of the caseload. Ability to effectively utilize Microsoft Word, Outlook, Excel and web-based applications / software. Requires the ability to work in a fast-paced environment, multi-task, priorities, attention to details and meet deadlines. Bi-lingual a plus. Scope of Responsibility & Positions Supervised: Maintains confidentiality and security of customer information and records. Special Working Conditions: Traveling throughout multiple boroughs in New York City.

Goodwill NYNJ Financial Analyst - Grants and Contracts Come join a growing team with opportunities to drive transformative change! Reporting to the Senior Fiscal Officer, the Financial Analyst is a key role within the Financial Planning and Reporting team which goes beyond the transactional aspects of grant and contract management. In addition to supporting the Organization's grant and contract management responsibilities, you will also continually look for ways to help our team become more efficient and effective while helping to advocate and lead the implementation of best practices. About the candidate Are you an energetic, collaborative, and proactive problem solver, with a powerful sense of ownership over your work? Do you know what an efficient grant and contract administration process looks like and how to lead others there? Are you successful in your career because you leverage your analytical personality to look beyond the transaction and interpret the relationship between data? If so, we'd love to meet you! What You'll Do: Continuously identify, support and lead opportunities which strengthen capabilities of our Reporting and Planning team. Prepare and/or present financial reporting, dashboard and forecasts, which provide leading indicators of operational and financial performance. Prepare and/or review budgets, financial analyses, revenue claims/submissions and other required reporting. Contract receivable management and reporting. Perform grant and contract related accounting, including monthly close reconciliations and schedules required to support the internal/external reporting process and external audits. Lead, motivate, and mentor the junior staff while building culture of planning & analysis. Stay abreast of fiscal and programmatic requirements and other topics impacting grants and contracts administration. Qualifications: Demonstrated experience as a self-starter, with a record of effectively taking initiative. Dynamic, fast learner who is highly organized, analytical and a creative problem solver. A team player with effective communication and interpersonal skills, able to build trust internally and externally. BS/BA Accounting, with 3+ years' experience in an NYS/NYC grants and contracts administration role. #GW2023

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Key Holder Department: Retail Reports To (Title): Store Manager FLSA - Non-Exempt Supervising Staff: Yes No * For a limited time, you will receive a $500 sign-on bonus after successfully completing your introductory 90-day period. PLUS earn weekly bonuses for meeting your store goals* General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The Key Holder is responsible for supporting the Store Manager in the daily operation of the store and overall customer experience. He/she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate sales performance. This individual will help to train and coach associates to achieve all set expectations. The Key Holder has the ability to execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager. Essential Functions: Describe the duties that define the core responsibilities of the job. • Partner with sales specialists and store associates to improve overall customer and donor experience, achieving sales goals and KPIs. • Lead a high performing customer first orientated team. Coach and provide feedback to the team as necessary to ensure all customers and donors serviced in the store are given the full CARE experience in line with brand strategies. • Manage customer flow to ensure the best possible experience and that every customer is engaged. • Lead by example by setting the standard to deliver excellent service to customers. • Drive partnership on the selling floor between sales specialists and store associates. • Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development. • Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience. Partner with the Store Manager where necessary. • In absence of the Store manager, responsible for executing all operations. • Possess a strong understanding of the business and effectively communicate needs and ideas to elevate the business. • Assist Store Manager in driving Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation. • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations. • Communicate product needs to the stock team ensuring that flow of product to the floor is quick and efficient. • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times. • Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction. • Enforce and support Store Manager in holding team accountable to Company policies and procedures. • Additional duties as required. Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. Overall responsibility of the store and day to day operations as mentioned above. In addition, the Key Holder will support the store leadership team with employee relations issues as designated. • Report all employee relation issues in a timely and effective manner, partnering with the Store Manager and HR when necessary. • Assist the Store Manager to recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates. • Continually provide feedback to the Store Manager on employee level of proficiency in their role and support with training and development. • Assist in ensuring the integrity of staff's time and attendance. • Ensure Dress Codes and Uniforms are always professional, reflective of Brand image and always adhered to. • Enforce of all company policies and procedures, standards of operations and support leadership team. Benchmarks: Describe the minimum benchmarks. The following benchmarks must be meet as follows: Customer Service: • Verbally great customer and offer assistance within 30 seconds. • Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes. • Offer customer a shopping cart or basket while in the store. • Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor. • Answer the phone in a professional manner. If stationed on the register: • Greet all customers with a warm greeting, a smile, eye contact, positive attitude ask each customer if they are a Goodwill Rewards Member, if not, discuss benefits and offer to enroll the customer ask each customer to Round Up their purchase and discuss our Mission. • Thank each customer for their purchase, hand them the receipt, invite them back to the store • Keep register area clean and free of clutter. • Round Up goal = 43% If requested to work production, the benchmarks are as follows: Empty Z rack = 15 min (85 pieces) Empty grey cart of wares = 15 min (35 pieces) Empty grey cart of shoes = 15 min (35 pieces) Sort: 1 blue bin = 1 hour Hang: 2 racks = 1 hr (170 pieces) Tagging: 15 min per z rack (4 z racks an hour, 340 pieces) Wares: 1 hour = 2 grey cart of wares (70 pieces/hr) Shoes: 1 hour = 2 grey cart of shoes (70 pieces/hr) Textiles: 2 hours = 1 complete rack of textiles Benchmarks are subject to change to meet business needs with management approval. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: • Minimum 1+ year experience in retail store supervisory required. • High School Diploma, equivalent, or combination of education and relevant experience required. Skills Required: Describe the minimum skills required or preferred • Proven ability to drive and exceed individual and store results. • Proven ability to build lasting relationships with customers and colleagues. • Ability to adapt to and engage with different customers. • Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues. • Demonstrated collaborative skills and ability to work well within a team. • Ability to receive feedback and take action when appropriate. • Accuracy and attention to detail required. • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Special Working Conditions: Describe unusual working conditions or environmental factors. • See Attached Physical Demand Analysis

Habilitation Specialist Location: Rehabilitation / Day Services Reports To: Program Manager Cost Center: 540-22 / 540-18 / 540-07 General Purpose: Coordinate Pre Vocational and/ or Day Habilitation services for a case load of up to 30 individuals with Intellectual Disabilities. Engage each individual in a Person Centered Planning process to identify their goals and implement services and activities that will help them achieve their highest level of independence. Complete all required documentation efficiently & to employers & funding source's standards. Coordinate group & individual scheduling of activities and services, regularly visit program and volunteer sites, oversee Direct Support Professionals implementation of services to individuals, write and update each individual's Habilitation Plan and Person Centered Plan. Essential Functions: Complete required documentation (including Habilitation Plans, Monthly Case Notes, Person Centered Plans, New Start Packets, Incident Reports, and other required documentation) to funding source and oversight agency standards within specified timeframes. Ensure Individual's on caseload meet monthly attendance goals. Prepare monthly attendance report for Program Manager. Engage each individual in Person Centered Planning. Use their Person Centered Plan and feedback as the basis for developing Habilitation Plans, Goals, Staff Supports & Services, and in group & individual monthly schedule development. Each individual's goals, interests, needs, and skills must be taken into account when developing the schedules. Solicit feedback, observations, insights, & recommendations from the individual, Rehabilitation Technicians, & Job Developer regularly on individual's progress & changes to make to schedules & Habilitation Plans. Responsible for submitting & balancing Petty Cash reports, tracking Metro Card distribution & reconciliation, submitting monthly transportation reimbursements, and conducting monthly fire drills at offsite locations. Visit hub sites & volunteer / internship sites to supervise activities, evaluate individual's progress, and monitor the quality of services/ activities and interactions between Rehabilitations Technicians and individuals. Responsible for ensuring Rehabilitation Technicians provide daily services as written in the individual's Habilitation Plan and accurately enter time & attendance and services provided to individual's on a daily basis. In accordance with OPWDD and agency requirements modifies his / her own communication to ensure understanding & respect when interacting with individuals; including modifying tone of voice and use of verbal & nonverbal techniques to meet the individual's communication needs. Exercises good judgment and discretion in all communications and when making decisions that impact individuals, the group of individuals, and / or in crisis situations. Demonstrates the following desirable professional qualities: Professional demeanor, follows punctuality & attendance policies, reliability, readily adapts to changes in work assignments, good communication skills, and pleasantness. For Prevocational Services, develop & support the Individual's skills to help the Individual meet the productivity expectations of the work place. Develop and maintain positive & productive relationships with coworkers, supervisors, and other colleagues, individuals, parents & caretakers, support teams, and internship / volunteer sites. Other duties as needed or required. Qualifications/Basic Job Requirements: Education: Bachelor degree from an accredited school in related field required. Experience: One year of work experience in mental health, vocational rehabilitation, or case management preferred. Skills: Strong interpersonal & communication skills. Strong organizational and time-management skills. Ability to handle multiple tasks simultaneously and prioritize demands. Facility with written communication. Ability to work independently with minimal supervision. Flexible and open to new ideas. Approaches problems in a solution oriented manner. Avoids making assumptions about individuals abilities and motivation. Deals with confidential information and issues using discretion and judgment. Scope of Responsibility & Positions Supervised: Supervise Rehabilitation Technicians implementation of schedules & services. Provide support and training on how to positively interact with individuals. Meet with Rehabilitation Technicians and Peers weekly to discuss individuals goals and achievements and coordinate schedules. Address performance issues with Rehabilitation Technicians including punctuality, absences, communication issues and relate any issues to Supervisor. Create Performance Improvement Plans when necessary. Special Working Conditions: Frequent travel & field work within the boroughs. Attendance at Individual's meetings that may occur in the evenings and / or at off site locations.