Goodwill Industries of Greater NE Jobs In New York, NY

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Peer Specialist (Full Time) Reports To: Clubhouse Program Director Cost Center: General Purpose: Provide psychosocial rehabilitation services to adults with psychiatric disabilities and co-occurring substance use disorders within an accredited clubhouse setting. Through shared decision-making staff work side by side in partnership with members to facilitate the daily operation of the clubhouse while providing a range of direct services to help members achieve wellness and community integration. The Peer Specialist assists assigned individuals in developing and maintaining viable living, working and social situations in the community. Essential Functions: Engage & assist Clubhouse members in identifying and achieving their recovery goals utilizing peer supports and person-centered services. Peer staff is responsible for coordinating aspects of the work that is integral to the operation of the Clubhouse (I.e., meal planning & preparation, Intake, employment, program cleanliness, accurate record keeping). Engage members and work side by side with members in carry out unit tasks. Facilitate community/unit meetings daily. Manage member case records and documentation via the electronic health files, secure private health information. Engage members through outreach & encouragement, with a focus on their strengths or abilities. Establish working relationships with members within the Clubhouse community to support their experiences as valued participants in the community. Connect members to community resources to meet individual needs (I.e. employment, housing, benefits and treatment). Teaches members effective coping strategies based on personal lived experience Coordinate and deliver opportunities for social and recreational activities. Educate members about self-help techniques and self-help group processes Work cooperatively with colleagues & members in developing Clubhouse policies and in advancing the purposes and welfare of the Clubhouse as a whole. Impart to members a vision of their potential to achieve aspirations through acceptance and empathy that is not restricted by disability but is based on needs common to all people seeking employment, education, housing, and social involvements. Advocates on behalf of members with outside service providers Support members ability to self-advocate when necessary Qualifications/Basic Job Requirements: OMH Peer Certification required Past / current recipient of mental health, substance services or homeless services required; experience in providing advocacy services to people with mentally health, SUD and/or homeless. High School diploma required. Bachelor degree in related field preferred. Ability to effectively carry out responsibilities in a communal setting comprised of people experiencing the effects of mental illness. Have the capability and flexibility of handling and juggling the multiplicity of activities and demands in the Clubhouse setting. Convey a vibrant energy that attracts members and enables engagement. Able to travel independently within the community; Knowledge of Wellness Self-Management and WRAP planning Bilingual (Spanish) preferred Must have aptitude for computers and have a thorough working knowledge of Microsoft Word, Excel, and Publisher Scope of Responsibility & Positions Supervised: Depending on assigned unit staff will either: Functions as Placement Manager for members in Transitional Employment, providing on the job-training for members and filling in for members on the job during absences. Functions as the Intake Coordinator for the program, schedule of program tours for potential members, conducting intake interviews, tracking all referrals, document all follow-ups and process all member enrollments. Is responsible for the financial operations of the assigned unit under the direction of the Program Director or Deputy Director. Is responsible for the management of kitchen and food aspects of the Clubhouse. Special Working Conditions: Some Saturdays work required Clubhouse is opened on all holidays (Staff rotate coverage on holidays) Attend three weeks clubhouse training at certified training base outside of New York State

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Peer Specialist Reports To: Clubhouse Director Cost Center: 54031 General Purpose: The Peer Specialist provides psychosocial rehabilitation services to adults with psychiatric disabilities and co-occurring substance use disorders within an accredited clubhouse setting. Through shared decision-making, the Peer Specialist works alongside members to support the daily operation of the clubhouse, providing direct services to help members achieve wellness and community integration. This role involves helping individuals develop viable living, working, and social skills to thrive within the community. The Peer Specialist also facilitates WHAM (Whole Health Action Management) and WRAP (Wellness Recovery Action Plan) groups to promote holistic wellness and self-directed recovery planning. Essential Functions: Member Engagement and Goal Support: Assist members in identifying and achieving recovery goals through peer support, person-centered services, and facilitating WHAM and WRAP groups that promote whole-person wellness and recovery planning. Coordination of Clubhouse Tasks: Oversee various clubhouse activities essential to clubhouse operations, including meal planning, intake, employment, program cleanliness, and accurate record-keeping. Collaborative Work: Engage with members, working alongside them to carry out unit tasks and facilitate daily community or unit meetings. Case Management and Documentation: Maintain member case records and manage documentation in electronic health files while securing private health information. Outreach and Encouragement: Engage members through outreach with a focus on their strengths and abilities, fostering empowerment and active participation. Community Relationship Building: Establish relationships within the clubhouse community to support members’ experiences and foster a sense of belonging. Resource Connection: Connect members to community resources to meet individual needs, including employment, housing, benefits, and treatment. Coping Skills and Wellness Facilitation: Teach members effective coping strategies based on personal lived experience and guide WHAM and WRAP sessions to help members develop personalized wellness and recovery action plans. Social and Recreational Opportunities: Coordinate and deliver social and recreational activities to promote community, skill-building, and engagement. Education on Self-Help Techniques: Educate members about self-help techniques, facilitate self-help group processes, and encourage proactive health and wellness management through WHAM and WRAP group activities. Other regular responsibilities: May include but not limited to Engage members and work alongside members in carrying out clubhouse responsibilities. Engage members through encouragement, appreciation for their help, and a focus on abilities, while allowing for and accepting limitations. Actively promote the development of members’ aspirations regarding Clubhouse participation, employment, education, housing, and social involvements. Engage cooperatively with other staff and members in developing Clubhouse policies and in advancing the purposes and welfare of the Clubhouse as a whole. Provides case management; maintain caseload, provides outreach to members, including crisis intervention/prevention Design and facilitates various clubhouse activities in partnership with members (Other duties and assignments as may be assigned at the sole discretion of the employer.) Qualifications/Basic Job Requirements: Must possess CPS/CPS-P ( Certified Peer Specialist - Provisional) certification. Education: Highschool diploma required; Associate’s Degree in Social Services, or a related field preferred. Bachelor’s Degree is a plus. Experience: Lived experience with mental health recovery is highly valued. Previous experience in mental health, peer support, or social services is preferred. Experience with WHAM and WRAP facilitation is a plus. Knowledge and Skills: Understanding of the recovery model, peer support principles, and facilitation techniques for WHAM and WRAP groups. Strong interpersonal skills and the ability to build trusting relationships. Must be comfortable with case management and documentation in electronic health systems. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Publisher), Canva, Adobe software, and basic computer skills for documentation and communication tasks. Communication and Organizational Skills: Strong verbal and written communication skills; exceptional organizational skills to manage multiple tasks in a dynamic environment. Interpersonal Skills: Ability to work effectively in a communal setting with individuals experiencing mental health challenges, fostering an environment of acceptance, empathy, and support. Adaptability and Flexibility: Willingness to work on some Saturdays, late nights and holidays, as the program operates year-round. Additional Requirements: Ability to travel for two weeks of clubhouse training if required. Bilingual (Spanish) skills are advantageous. Scope of Responsibility & Positions Supervised: Responsible for the financial operations of the assigned unit under the direction of the Program Director Co-facilitate development of peer-based curriculums Special Working Conditions: • Some late night & Weekend (Saturdays) work required • Program is opened on all holidays • Two-week clubhouse training at certified training base outside of New York State Approvals: SVP: _________________________ Date: ____________ EVP: ____________________________________________ Date: ____________ CPS/CPS-P ( Certified Peer Specialist - Provisional)

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Outlet Material Handler Department: Retail Outlet Reports To (Title): Outlet Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The Outlet Material Handler is responsible for a variety of tasks that support the efficient operation of the Outlet and Salvage departments. Duties include loading and unloading inventory into equipment, moving product into and out of the outlet, creating salvage bales, and operating different types of powered equipment and machinery. Essential Functions: Describe the duties that define the core responsibilities of the job. Load clearance product from stores onto outlet tables utilizing tippers and by hand as needed. Separate clothing, shoes, accessories, wares, trash and items for recycling; placing them in the appropriate designated areas. Load product from Outlet tables loading into bale machines to create bales for Salvage. Ensure that tables pulled from the Outlet floor are of trash and commodities prior to baling. Assist with removal of tables on the Outlet floor to the Salvage production area. Operate all electrical and manual equipment adhering to established operational procedures and safety guidelines. Must be able to use material handling equipment (i.e. pallet jack, hand truck, dolly) and operate electrical equipment (i.e. compactor, tipper, down-stroke baler, MAX PAK ); adhering to established operational procedures and safety guidelines. Responsible for ensuring that all electrical equipment is fully operational as outlined in the safety guidelines at the start of each shift prior to use. Communicate any findings to the manager on duty immediately. Maintains cleanliness/safety of warehouse by keeping aisles and egresses clear of debris and obstruction. Transport donations dropped off in the Outlet to the production area and sort in compliance with standard operating procedures. Assist donors with large donations to unload their vehicles and transport to the appropriate cages. Provide a high level of customer service, engaging all donors quickly and courteously, offering donation receipts, and handling all donated items with care and gratitude. Follows all established Corporate and regulatory safety and security procedures which include the handling of hazardous materials. Complete health and safety training as scheduled. Ensures appropriate housekeeping is completed, including assigned cleaning duties at the end of shift and proper organization. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: High School Diploma or equivalent required. Warehouse experience preferred. Ability to receive supervision and feedback. Open availability. Skills Required: Describe the minimum skills required or preferred Must be able to process multiple tasks in a fast-paced environment. Must be willing to train on power equipment and machinery. Must be able to lift 50+ pounds. Must be sensitive to working with adults with mental and/or physical disabilities. Special Working Conditions: Describe unusual working conditions or environmental factors. See Attached Physical Demand Analysis Approvals: Employee: Date: Print Signature Direct Supervisor: Date: Print Signature District Manager: Date: Print Signature Vice President: Date: Print Signature

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Career Navigator (Youth Pathways) Location: 25 Elm Place, Brooklyn Reports To: Youth Pathways Program Director Cost Center: Workforce Development General Purpose: The Career Navigator is responsible for delivering comprehensive vocational guidance, case management, counseling, and referral services to youth aged 18 to 24 who receive public assistance. The Career Navigator helps youth attain career goals that can lead to self-sufficiency. Must maintain the highest standard of personal conduct and integrity while working with the clientele and relating to other staff members, service providers, and agencies. Essential Functions: Performs weekly/daily initial assessments for new clients and ensures that clients have all necessary documents for employment such as valid proof of Citizenship/US residency, work authorization, Social Security Card, valid NYS photo identification, educational and training documents, and updatedresume. Introduces clients to program services, assessment and career exploration process, program flow, job development and retention. Develops realistic individual service plans consistent with the clients' interests, KSA's, previous work histories, education, and assessment of personal strengths to achieve educational and employment goals. Provides supportive counseling and guidance services individually or to groups to address barriers to employment and make appropriate referrals to vendor services, agencies, and HRA representatives as required to help overcome these barriers and better prepare clients for employment opportunities. Refers clients to job readiness training, financial counseling, vocational training (Goodwill or external partners), employment services, and New York City resources so clients can secure and maintain gainful employment. Documents all client progress and compliance in case notes and completes assessments and intake in adherence to time frames set by Goodwill Industries. Monitors and tracks client attendance, engagement, and participation activities to ensure client meets weekly and monthly goals, ensure compliance with HRA/Goodwill program regulations, and adjusts service plans when required. Enters clients' intake and demographic information in Database systems. Submits weekly report to Director with updates on case notes and clients serviced, referrals for training and specialized resources, and career preparation. Other regular responsibilities: May include but not limited to Develops new resources, alternative engagement partners, and approaches to case management as needed. Initiates Failed to Comply (FTC) infractions for clients failing to attend or comply with HRA attendance and participation regulations. Facilitates inter-unit case conferences with diverse internal stakeholders to identify areas of service plans that are not achieving results; reframe plans for success going forward Represents Youth Pathways at HRA or other partner meetings and various networking events, conferences, workshops, and seminars. (Other duties and assignments as may be assigned at the sole discretion of the employer.) Qualifications/Basic Job Requirements: B.A. or B.S. degree required along with at least one to two years' experience providing career navigation, case management, vocational counseling, or employment services. Prior experience preferred in working with individuals receiving public assistance or those who are experiencing or have experienced substance abuse, homelessness, mental health issues, or have been involved with the justice system. Ability to establish rapport, build trust, empower, and provide occupational guidance to youth. An understanding of the special needs of an economically and socially disadvantaged population. Familiarity with New York City resources, social service programs, benefits, and entitlements. Key knowledge, skills, and abilities include: Superior oral and written communication skills Proven ability to work with diverse populations Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution Highly effective problem-solving and follow up skills Ability to focus deadlines and details in a fast-paced environment Excellent networking skills Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality Scope of Responsibility & Positions Supervised: N/A Special Working Conditions: As needed Approvals: SVP: _________________________ Date: ____________ EVP: ____________________________________________ Date: ____________

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Clubhouse Generalist/Culinary Wellness Cost Center: General Purpose: Provide psychosocial rehabilitation services to adults with psychiatric disabilities and co-occurring substance use disorders within an accredited clubhouse setting. Through shared decision-making staff work side by side in partnership with members to facilitate the daily operation of the clubhouse. Assisting members with needs in the areas of living, working, learning, and socializing. Essential Functions: Engage & assist Clubhouse members in reaching their recovery goals by providing person centered supports. Each staff is responsible for coordinating aspects of the work that is integral to the operation of the Clubhouse (I.e., meal planning & preparation, Intake, employment, program cleanliness, accurate record keeping). Oversee assigned Clubhouse unit & develop methods to enhance unit functioning. Engage members and work side by side with members in carry out unit tasks. Facilitate community/unit meetings daily. Manage member case records and documentation via the electronic health files, secure private health information. Engage members through outreach & encouragement, with a focus on their strengths or abilities. Establish working relationships with members within the Clubhouse community to support their experiences as valued participants in the community. Connect members to community resources to meet individual needs (I.e. employment, housing, benefits and treatment). Coordinate and deliver opportunities for social and recreational activities. Work cooperatively with staff &members in developing Clubhouse policies and in advancing the purposes and welfare of the Clubhouse as a whole. Impart to members a vision of their potential to achieve aspirations through acceptance and empathy that is not restricted by disability but is based on needs common to all people seeking employment, education, housing, and social involvements. Qualifications/Basic Job Requirements: High School diploma required. Bachelor degree from an accredited school in related field preferred. Work experience in mental health or vocational rehabilitation preferred Must have aptitude for computers and have a thorough working knowledge of Microsoft Word, Excel, and Publisher Bilingual (Spanish) preferred Ability to effectively carry out responsibilities in a communal setting comprised of people experiencing the effects of mental illness. Have the capability and flexibility of handling and juggling the multiplicity of activities and demands occurring in the group setting. Convey a vibrant energy that attracts members and enables engagement. Scope of Responsibility & Positions Supervised: Depending on assigned unit staff will either: A) Functions as Placement Manager for members in Transitional Employment, providing on the job-training for members and filling in for members on the job during absences. B) Functions as the Intake Coordinator for the program, schedule of program tours for potential members, conducting intake interviews, tracking all referrals, document all follow-ups and process all member enrollments. C) Is responsible for the financial operations of the assigned unit under the direction of the Program Director or D) Is responsible for the management of kitchen and food aspects of the Clubhouse. Special Working Conditions: Some Saturdays work required Some late nights till 7PM Program is opened on all holidays and coverage rotates between staff Attend three weeks clubhouse training at certified training base outside of New York State

Goodwill Industries NYNJ Job Description Form Community Work Incentives Coordinator (CWIC) / Benefits Advisor Department: Mission Services Reports To (Title): Program Manager Cost Center: N/A Supervising Staff: General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The CWIC provides work incentives planning and assistance to beneficiaries who receive Social Security Disability Benefits (SSDI/SSI) for our Work Incentive Planning & Assistance (WIPA) program. The CWIC/Benefits Adviser is responsible for obtaining accurate information from Social Security and other State & Local assistance programs in order write a comprehensive individualized Benefits Analysis report (BS&A). The report is then used to counsel and educate beneficiaries about how employment will affect their current benefits (which can also include public and private health insurance as well as other federal, state, and/or local benefits received) so that individuals may make informed choices towards employment and self-sufficiency. Essential Functions: Describe the duties that define the core responsibilities of the job. CORE CWIC Essential Functions Obtains accurate and complete information about benefits, including SSDI, SSI, concurrent (SSDI and SSI), Medicare, Medicaid, private health insurance subsidized housing or other rental subsidies, food stamps, general assistance, workers compensation benefits, unemployment insurance benefits, other federal, state or local supports including TANF. Maintain communication with Social Security Administration personnel as well as personnel of other state and local agencies Assists beneficiaries in understanding how work activity could impact their public benefits, including Social Security disability payments, SSI, Medicare and Medicaid, Food Stamps, Housing, Veterans benefits and any other NYC, State & Federal benefits. Develop accurate and detailed written individualized Benefits Summary and Analysis reports as well as Work Incentives Plans as per SSA guidelines Enter beneficiary information into National WIPA Database. Insures confidentiality of all information received or provided. Maintains and organizes files, drafts and correspondence. When necessary, refers beneficiaries to Vocational Rehabilitation (VR), Employment Networks (EN’s), DOL one stop career centers as well as other organizations that emphasize/provide seamless employment related and ticket assignments. Provides ongoing follow-up assistance to beneficiaries who have previously received work incentives planning as needed and provide updates regarding the impact of employment and other changes on benefits and work incentives. Walk clients through the application process. Adhere to all Goodwill policies and procedures Complete continuing education and training necessary to maintain certification. Performs other duties as required. Qualifications: Describe the minimum educational and experience requirements/preferences. CWIC Certification from VCU and Level 5 Suitability Clearance strongly preferred A Bachelor’s degree is preferred and at least four years of experience working with individuals with disabilities performing benefit advisement Bilingual English/Spanish is preferred Skills Required: Describe the minimum skills required or preferred Candidate must possess strong computer skills including experience and proficiency with Microsoft Office Suite programs, comfortable using various database and /or case management information systems and Web Based software. Adept at using internet searches to find and research related benefit advisement and other information. This position requires math skills, analytical thinking, and problem-solving abilities, and good skills. Candidate must possess excellent organizational, analytical and systems management abilities; ability to pay attention to details, handle multiple priorities, and facilitate communication among staff across programs. This position requires interviewing and partnering skills, as well as disability and cultural sensibility. Comfortable with public speaking Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. Candidate is expected to work independently and through the CWIC process in a timely manner in order to arrive at completed BS&A reports.

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Direct Support Professional ( Rehabilitation Technician) Location: Various Reports To: Program Manager /Supervisor / Habilitation Specialist Cost Center: Various General Purpose: A Direct Support Professional (DSP) supports people who have Intellectual / Developmental Disabilities and / or Autism Spectrum Disorder to increase their independence, daily living skills, and empowers them to obtain their goals. A DSP uses person centered thinking and approaches to provide daily support to people in decision making, community integration, and in obtaining paid employment. Essential Functions: Uphold the values and mission of Goodwill and OPWDD by understanding, implementing and maintaining all policies and procedures, including safety and documentation as well as fulfilling regular training requirements Embody the NYS Direct Support Professional Code of Ethics and Core Competencies Support each person in achieving their individualized goals by providing supports detailed in each person's Staff Action Plan and Life Plan Assist in the preparation of each person's Life Plan, Staff Action Plan, and attend team meetings as needed Monitor and document services provided & progress towards goals ensuring that all documentation is completed accurately and in a timely manner during shift Work as part of the team to ensure participants receive seamless services provision and are engaged in person centered activities throughout the day Engage participants in community exploration and inclusion by providing participants with person centered opportunities and daily choice Plan and run appropriate group activities that meet funding source requirements Accompany participants to volunteer sites and activities in the community and support them as they complete tasks at volunteer and internship sites Accompany participants to buy metro cards and support them in traveling safely in the community on public transportation daily Monitor participant's safety as they arrive and while they are waiting for their transportation at the end of each day Follow Medicaid, state funding source, and agency guidelines and regulations when providing and documenting services Support participants by pushing their wheelchair for short periods of time such as when the participant needs assistance getting over a curb, getting over the platform gap and into a train, or if they are tired and need a short break Follow safety protocols to foster a safe working environment and report unsafe conditions, environment, and equipment to Supervisor. Observe participants for evidence of injury or bruises and evaluates for changes in emotional and physical status and complete any applicable incident reporting Support participants in managing their behavior, intervene as appropriate, and inform supervisor Advocate for the people we support and ensure their rights are protected Document all program data, including but not limited to: participant services, behavior plan data, community integration logs, assessments, petty cash, metro card distribution, maintenance requests forms, and supply acquisition forms Represent Goodwill in a professional manner to families, community partners, and all others Work assigned schedules, including but not limited to: arriving and departing on time, requesting time off in advance, and notifying supervisor of changes to assigned work schedule and location Perform other related duties as requested DSP Floater Provides coverage in multiple locations throughout each week based on programmatic needs DSP Driver A DSP Van Driver is also responsible for safely driving and escorting program attendees, in an accessible 12 passenger van, to/from home and program, transporting groups to activities during the day, and delivering supplies between program sites Maintains daily communication with program participants, their families, and program staff regarding pick up and drop off times, route notifications, and issues / concerns. Transports program groups to / from activity locations in the 5 boroughs during the program day Maintains schedules and ensures participants and groups arrive at destinations on time Assists riders as needed when entering and exiting the vehicle Operates vehicle in accordance with Agency Safety Rules, OSHA (Occupational and Safety Health Act), and OPWDD Office of People with Developmental Disabilities) requirements as well as all local, state and federal laws Performs daily routine safety checks and pre/ post trip inspections on assigned vehicle. Completes required paperwork including daily logs, route sheets, and all required records related to driving activities Qualifications/Basic Job Requirements: HS Diploma, GED, or suitable equivalent required 6+ months social service or life experience with persons with intellectual or developmental disabilities preferred Proficient computer skills required This is an active position and the employee is regularly required to stand, walk, sit, bend, stoop, climb stairs and/ or kneel DSP Driver Must possess a valid state driver's license with a safe driving record that meets agency standards Two years' driving experience required One-year experience of institutional driving preferred Scope of Responsibility & Positions Supervised: N/A Special Working Conditions: Daily travel on public transportation required DSPs location assignments can change, with advance notice, based on the coverage needs of the people we support DSP Floater - is notified each day which location they'll be assigned to the following day. Requires flexibility to cover shifts in Day Service locations in Queens, Manhattan, Brooklyn, & Bronx, Monday - Friday between 8:30am & 4:30pm or 9am - 5pm dependent on the location schedule DSP Driver - is a full-time position working a Monday-Friday daytime shift. The exact schedule will be determined by the needs of the program. The driver may be asked to alter their work schedule depending on the operational needs of the site

Goodwill Industries NYNJ Job Description Form Job Coach Location: Multiple Boroughs Reports To: Program Manager Cost Center: Here at Goodwill, we support persons with Intellectual & developmental disabilities and neurodiversity (Autism Spectrum), with obtaining and maintaining a job in the community. The DSP-Job Coach is the person who directly works with and supports our individuals and their families in finding a job and career. We are offer Full Time employment with many benefits starting at $20/hour (equivalent to $40,000/Year) Are you a good match for the Job Coach Role? I am comfortable travelling throughout NYC, and being out in the community, visiting multiple work sites throughout the day I enjoy, teaching and encouraging others how to complete a task I am patience when explaining and showing an individual how to complete a task I do not mind rolling up my sleeves and showing someone the proper way to clean or stock merchandize on the shelves or communicate with others. I am able to write clear and concise progress note directly after providing a service which captures what transpired I like to communicate with other members of the team in order to keep everyone informed, that would let to the continued success of the program. If you answer Yes to the majority of questions, then don't stop now, apply and join the team! Additionally Benefits we offer: Benefits Health insurance Dental insurance Vision insurance Personal Mobile Phone Monthly Reimbursement ($50/month) Travel coverage (Monthly Metro-card) Employee assistance program Flexible spending account Life insurance Generous Paid time off Parental leave Tuition reimbursement General Purpose: Manage a caseload by providing individual assistance and guidance to individuals with disabilities with the mission of assisting them with obtaining, training and maintaining employment. The most prevalent disability group is Intellectual/Developmental Disability; others may include mental illness, visual impairment, mental illness, or other conditions and impairments. Essential Functions: Maintain departmental billing efficiency standards Maintain accurate daily case-notes, monthly summaries, SAP's and other necessary documentation in a timely manner, on agencies Electronic Health Record Platform (EHR) Site visits with participants and employers throughout NYC Region in order to provide support services Responsible for maintaining and updating key information in EHR records to ensure a state of audit ready records Assist transitioning youth from school an unemployed individuals to through a formal “Discovery” to explore possible careers Work effectively with consumers in order to obtain/maintain employment Maintain charts in a timely manner and audit ready condition Write clear and concise case notes and service plans in a timely manner. Work in a cooperative manner with other Goodwill and non-GW programs. Effective Job Coaches will be able to develop good relationships with consumers, parents, therapists, group homes and employers, in order to facilitate positive movement toward employment goals. Through those relationships help consumers, to remove obstacles and barriers toward employment goals. Work effectively with employers in order to facilitate accommodations and address workplace problems/issues to result in greater job retention. Needs to maintain contact with consumers and employers to identify and resolve problems early on in order to prevent a job loss or termination from the program Good interpersonal skills Flexible Schedule and Travel throughout 5 boroughs, most time is spent out in the field at multiple sites and multiple boroughs each day Assists consumers in achieving the highest level of independent functioning on the job Coaches are encouraged to directly assist in job development activities and efforts Additional duties as requested by Manager Qualifications/Basic Job Requirements: Minimum preferred: Associates degree. Preferred: 1+ year of experience working with people with disabilities Exceptions will be made for graduates of specialists DSP training programs such as Educational Opportunity Center graduates (EOC's) Scope of Responsibility & Positions Supervised: N/A Special Working Conditions: Job primarily consists of field on-site and off site face to face visits with consumers. Travel throughout the NYC mostly on public transportation Expected to make site visits during consumer work schedules and will consist of evening and weekend work in the community.

Title: Youth Intern Department: NJ Programs & Services Reports to: Director of Rehabilitation Cost Center 58056 Entry Level General Purpose: Provide paid summer internships under the grant for DVRS Pre-Employment Transition Services. Program is geared for students currently enrolled in school ages 14 to 21 years of age. The Student Interns will gain work experience at an employer site for up to six weeks during summer 2021. The paid internship will be up to 20 hours per week and student will be paid bi-weekly. Each student intern must commit to participating in work readiness classes prior to internship starting and one day weekly work readiness upon start of internship. Essential Functions: Participate in work readiness classes to determine a job match prior internship. Participate in work readiness classes 1x per week once in internship Able to work for a business/community with minimal job support Able to travel to and from internship location in the community via public transportation or by own means of transportation(walking, bus, train etc) Intern will participate in job sampling for the first 3 days. Intern must be able work up to 5 hours per day (Monday - Friday) Interns will be required to communicate any missed shift to their Skills Trainer Interns will develop employment, interpersonal as well as develop professional relationships to utilize once they transition out of high school. (Other duties and assignments as may be assigned at the sole discretion of the employer) Qualifications: High School Student between the ages of 14 to 21. Have an IEP, 504 plan or medical documentation Registered for DVRS (Hudson & Essex Counties) Skills Required: Communication skills Ability to take care of daily living needs Ability to communicate with Skills Trainer and Job Site manager/supervisor Must be able to travel Able to be alone in community Scope of Responsibility & Positions Supervised: · Maintain confidentiality and security of customer records and documents. · Will receive supervision from the Coordinator of Pre-Employment Services as needed. Special Working Conditions: . Expected to work in the community Able to meet job requirements in community business Ability to commit to 5 days for up to 6 weeks

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Pre-ETS Skills Trainer Department: New Jersey Program & Services Reports To (Title): Coordinator of Transition 2716 Position Type: Entry-Level (3 yrs experience or less) Supervising Staff: Yes General Purpose: In a few brief sentences summarize the primary duties and responsibilities. Provide real life work skills to students enrolled in Pre-Employment Transition Services that will help them connect school experiences to real life work activities; provide workplace tours to learn about work skills and employer expectations; complete a task analysis at the internship site; provide coaching at work-based learning experience sites/internships to qualified Pre-ETS participants; job shadow onsite; provide feedback and assessment of student performance; develop innovative techniques to teach work skills, train students, and improve work performance; to assist students with gaining the career readiness and work skills necessary to determine future vocational goals. Essential Functions: Describe the duties that define the core responsibilities of the job. · Assist the Career Education Instructor and the Internship Developer with the placement of students into appropriate internship opportunities. · Provide intensive on-the-job training at internship sites, utilizing a person-centered approach, to students participating in Pre-Employment Transition Services. Coordinate with NJTIP@Rutgers to train students on public transportation to get to/from work-based learning sites. Provide ongoing coaching to help increase work skills, develop appropriate vocational goals and problem solve issues that may arise at the internship site. Complete and keep track of task analysis for the purpose of training students. Complete all required documentation, progress notes and monthly Pre-ETS student reports in a timely manner. All progress notes need to be completed weekly. Perform case management services as needed, to include linking the student with other service providers or community resources such as: recreation, education, transportation or leisure, in order to further enhance the student’s integration into the community. Train other staff at internship site; including co-workers and supervisors on how to best work with the interns. · Educate students about how working may impact other benefits that they may currently be receiving. Connect students to Benefit Counseling Services as needed. Contact DVRS & other referral agencies and provide updates on students as needed. Complete and submit weekly and monthly reports. Enter student information into Foothold Awards system. Communicate with referral sources DVR, CBVI and private funders as per the funder communication follow-up procedure. Attend all rehab and staff meetings as required. Able to facilitate a minimum of 1 evening group and 1 weekend group for up to 1 hour bi-weekly. Become familiar with CARF regulations. Complete Working papers and ADP application Assure that services provided and documentation maintained is CARF compliant. If the Skills Trainer is fluent in another language, may be asked to translate on behalf of rehab - consumers as needed. (Other duties and assignments as may be assigned at the sole discretion of the employer) Qualifications: Describe the minimum educational and experience requirements/preferences. BA/BS preferred. AA Degree in human services field from an accredited college. ( Or a minimum of 2 years working with PWD and HS Diploma) Must have a valid NJ driver’s license and pass license check. Must be willing and able to use private transportation to travel to internship sites throughout Northern NJ on a weekly basis. Skills Required: Describe the minimum skills required or preferred Intermediate Word, Excel and Outlook preferred Excellent verbal and written communication skills required · Must be able to prioritize and multi-task · Navigate and negotiate through difficult situations Ability to communicate with all levels of employees Navigate and negotiate through difficult situations Ability to communicate with all levels of employees Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. This position does not supervise others but must work effectively as a partner with the job developers and other rehab staff. Special Working Conditions: Describe unusual working conditions or environmental factors. Skills Trainer works in the community in addition to at the main office. Conditions at employer locations may vary. Coaching may need to occur overnight, in factories or warehouses with extreme heat or cold conditions; may need to climb ladders to reach employee job site. Worksites may be loud, dusty or cluttered.

Job Description Goodwill NYNJ Ecommerce Quality Control – Part time Job Position To receive merchandise and sort & separate items based on quality standards for listing. • Receive incoming totes from stores & record seal information as directed. • Research items online for matching descriptions and value by using different market places. • Accept and reject items based on quality standards. • Use provided manifesting software to print SKUs and safely apply them to a variety of items. • Comply with production expectation. • May need to lift up to 50lbs. • Additional duties as required. • Minimum high school diploma. • Ability to read and write English. • Basic computer & internet research skills. • Ability to deal with change and work in a dynamic environment. • Able to work under minimal supervision and process the expected number totes per day. • Able to work as part of a team involved in the quality control of items for Goodwill’s E-Commerce (Online) department. Duties will be performed in an industrial warehouse environment. This job requires you to stand/move for long periods of time. Covid-19 Update - In alignment with New York City's decision to lift the private employer vaccination requirements, effective November 1, 2022, Retail Employees in NYC are now exempt from submitting vaccination proof and/or no longer required of submitting proof of weekly PCR/Antigen(Rapid) testing if they have requested medical/ religious accommodation. Retail stores in NJ and Upstate continue to be exempt as per New Jersey and New York State Guidelines.

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Key Holder Department: Retail Reports To (Title): Store Manager FLSA - Non-Exempt Supervising Staff: Yes No * For a limited time, you will receive a $500 sign-on bonus after successfully completing your introductory 90-day period. PLUS earn weekly bonuses for meeting your store goals* General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The Key Holder is responsible for supporting the Store Manager in the daily operation of the store and overall customer experience. He/she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate sales performance. This individual will help to train and coach associates to achieve all set expectations. The Key Holder has the ability to execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager. Essential Functions: Describe the duties that define the core responsibilities of the job. Partner with sales specialists and store associates to improve overall customer and donor experience, achieving sales goals and KPIs. Lead a high performing customer first orientated team. Coach and provide feedback to the team as necessary to ensure all customers and donors serviced in the store are given the full CARE experience in line with brand strategies. Manage customer flow to ensure the best possible experience and that every customer is engaged. Lead by example by setting the standard to deliver excellent service to customers. Drive partnership on the selling floor between sales specialists and store associates. Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development. Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience. Partner with the Store Manager where necessary. In absence of the Store manager, responsible for executing all operations. Possess a strong understanding of the business and effectively communicate needs and ideas to elevate the business. Assist Store Manager in driving Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation. Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations. Communicate product needs to the stock team ensuring that flow of product to the floor is quick and efficient. Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times. Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction. Enforce and support Store Manager in holding team accountable to Company policies and procedures. Additional duties as required. Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. Overall responsibility of the store and day to day operations as mentioned above. In addition, the Key Holder will support the store leadership team with employee relations issues as designated. Report all employee relation issues in a timely and effective manner, partnering with the Store Manager and HR when necessary. Assist the Store Manager to recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates. Continually provide feedback to the Store Manager on employee level of proficiency in their role and support with training and development. Assist in ensuring the integrity of staff's time and attendance. Ensure Dress Codes and Uniforms are always professional, reflective of Brand image and always adhered to. Enforce of all company policies and procedures, standards of operations and support leadership team. Benchmarks: Describe the minimum benchmarks. The following benchmarks must be meet as follows: Customer Service: Verbally great customer and offer assistance within 30 seconds. Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes. Offer customer a shopping cart or basket while in the store. Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor. Answer the phone in a professional manner. If stationed on the register: Greet all customers with a warm greeting, a smile, eye contact, positive attitude ask each customer if they are a Goodwill Rewards Member, if not, discuss benefits and offer to enroll the customer ask each customer to Round Up their purchase and discuss our Mission. Thank each customer for their purchase, hand them the receipt, invite them back to the store • Keep register area clean and free of clutter. • Round Up goal = 43% If requested to work production, the benchmarks are as follows: Empty Z rack = 15 min (85 pieces) Empty grey cart of wares = 15 min (35 pieces) Empty grey cart of shoes = 15 min (35 pieces) Sort: 1 blue bin = 1 hour Hang: 2 racks = 1 hr (170 pieces) Tagging: 15 min per z rack (4 z racks an hour, 340 pieces) Wares: 1 hour = 2 grey cart of wares (70 pieces/hr) Shoes: 1 hour = 2 grey cart of shoes (70 pieces/hr) Textiles: 2 hours = 1 complete rack of textiles Benchmarks are subject to change to meet business needs with management approval. Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required: Minimum 1+ year experience in retail store supervisory required. High School Diploma, equivalent, or combination of education and relevant experience required. Skills Required: Describe the minimum skills required or preferred Proven ability to drive and exceed individual and store results. Proven ability to build lasting relationships with customers and colleagues. Ability to adapt to and engage with different customers. Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues. Demonstrated collaborative skills and ability to work well within a team. Ability to receive feedback and take action when appropriate. Accuracy and attention to detail required. Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Special Working Conditions: Describe unusual working conditions or environmental factors. See Attached Physical Demand Analysis

Goodwill NYNJ Financial Analyst - Grants and Contracts Come join a growing team with opportunities to drive transformative change! Reporting to the Senior Fiscal Officer, the Financial Analyst is a key role within the Financial Planning and Reporting team which goes beyond the transactional aspects of grant and contract management. In addition to supporting the Organization's grant and contract management responsibilities, you will also continually look for ways to help our team become more efficient and effective while helping to advocate and lead the implementation of best practices. About the candidate Are you an energetic, collaborative, and proactive problem solver, with a powerful sense of ownership over your work? Do you know what an efficient grant and contract administration process looks like and how to lead others there? Are you successful in your career because you leverage your analytical personality to look beyond the transaction and interpret the relationship between data? If so, we'd love to meet you! What You'll Do: Continuously identify, support and lead opportunities which strengthen capabilities of our Reporting and Planning team. Prepare and/or present financial reporting, dashboard and forecasts, which provide leading indicators of operational and financial performance. Prepare and/or review budgets, financial analyses, revenue claims/submissions and other required reporting. Contract receivable management and reporting. Perform grant and contract related accounting, including monthly close reconciliations and schedules required to support the internal/external reporting process and external audits. Lead, motivate, and mentor the junior staff while building culture of planning & analysis. Stay abreast of fiscal and programmatic requirements and other topics impacting grants and contracts administration. Qualifications: Demonstrated experience as a self-starter, with a record of effectively taking initiative. Dynamic, fast learner who is highly organized, analytical and a creative problem solver. A team player with effective communication and interpersonal skills, able to build trust internally and externally. BS/BA Accounting, with 3+ years' experience in an NYS/NYC grants and contracts administration role. #GW2023

Case Manager Department: New Jersey Program & Services Reports To (Title): Coordinator of Bridges Program Cost Center: Dept. 598 Associate (4 - 9 yrs experience) Supervising Staff: General Purpose: Provide case management services to youth enrolled in Bridges to Employment program. Connect youth with service according to their Individual Service Strategy (ISS) plan, in order to support informed and individualized connections to education, training, WIOA programs, DVRS supported employment, military, pre-apprenticeship and apprenticeship, and unsubsidized competitive employment. Complete required documentation for all services as outlined by the grant. Essential Functions: Work with Team for Outreach efforts to enroll youth eligible applicants. Review new eligible applicants; send start letter/email within 5 business days of receiving new applicant to schedule intake. Follow up on new applicants that do not come to their first & second appointment, collect paperwork, employable ID, and ISS Plan– not more than 15 days after receiving applicant information. Explain and review all GW policies, procedures and handbook to new referrals, provide tours (if applicable) and overview of services. Complete required documentation (including Intakes, ISS Plans, Progress Notes, and other required documentation) within specified timeframes. Connect & schedule each youth for intake/registration with local county One-Stop Career Center Obtain documentation from One-Stop Career WIOA Youth determining eligibility. Register each youth with local county DVRS office for Vocational Rehabilitation Services. Administer assessment to obtain interest/needs of youth and CASAS Goals (as needed) to assist in determining realistic and attainable vocational goals. In addition to determining level of academic functioning. Score and compile all vocational test material and complete evaluation/observation summary reports. Connect youth (as needed) to supportive services, benefits counseling and legal services. Follow up and document outcomes as needed. Complete case notations on a daily basis related to consumers’ behaviors, attitudes and/or characteristics observed during services. Completes all progress notes per the progress note and paperwork compliance procedure. Ensure all youth participate in career guidance, planning and counseling (Career Scope) Ensure all youth participate in employability and workplace reading training with Vocational Specialist Ensure all youth participate in Financial Literacy Education (Your Money Your Goals) with Vocational Specialist. Enter all youth information into Foothold Awards system. Assist youth with job exploration and career development as needed. Upload all assessment data in the respective File for each youth in Foothold Awards System Maintain good relationships and communication with local school districts, DVRS and One-Stop offices. Organize and prioritize daily, weekly and monthly schedule. Maintain all appointments on the Outlook calendar. Serve as an agency representative at community and social service meetings. If fluent in another language, may be asked to translate on behalf of team as needed. Exercise good judgment and discretion in all communication and when making decisions that impact individuals, the group of individuals, and/or in crisis situations. Develop and maintain positive & productive relationships with coworkers, supervisors, and other colleagues, individuals, parents & caretakers, support teams, and partners. Become familiar with CARF regulations. Assure services provided and documentation maintained is CARF compliant. Attend rehab dept. and all staff meetings. (Other duties and assignments as may be assigned at the sole discretion of the employer) Qualifications: Bachelor degree from an accredited school in related field required. 1 year of experience in mental health, vocational rehabilitation, or case management preferred. Bilingual (Spanish) and/or ASL preferred. Skills Required: Intermediate Word, Excel and Outlook preferred Excellent communication and written skills Highly organized self-starter, excellent organizational and administrative skills. Must be able to prioritize and multi-task Navigate and negotiate through difficult situations Ability to communicate with all levels of employees Scope of Responsibility & Positions Supervised: · The Case Manager reports to the Coordinator of Bridges. · S/he will use discretion for students in absence of Coordinator, and informs the AVP of youth incidents or emergencies. Special Working Conditions: Lifting a minimum of 30 lbs. Ability to stand, bend and lift. May work in the field for outreach and meetings with partners.

e-Commerce Lister & Book Researcher Location: Harrison/Astoria Reports To: Director of E-Commerce & E-Recycling Cost Center: 51500 General Purpose: To assist in facilitation of the processing of merchandise through Goodwill's E-Commerce (Online) department Essential Functions: Conduct primary sorting and scanning of incoming books and other materials List titles that meet department criteria Pull books from inventory to ship orders on a daily basis Clean & Pack books with the corresponding order pack slip Shipping of packed orders, if assigned Stock listed books on the shelves following item numbers assigned to each book Maintain work areas clean and organized Additional duties as required Qualifications/Basic Job Requirements: Minimum high school diploma Knowledge of computer hardware & Peripherals (printers & scanners) Knowledge of widows operating system and Microsoft office Knowledge of internet search engines and E-commerce sites Knowledge of software to edit pictures and how to edit pictures Scope of Responsibility & Positions Supervised: Able to work under minimal supervision and produce the expected number of listings per day. Also, able to work as part of a team involved in the listing of items online. Special Working Conditions: Duties will be performed in an industrial warehouse environment Covid-19 Update - In alignment with New York City's decision to lift the private employer vaccination requirements, effective November 1, 2022, Retail Employees in NYC are now exempt from submitting vaccination proof and/or no longer required of submitting proof of weekly PCR/Antigen(Rapid) testing if they have requested medical/ religious accommodation. Retail stores in NJ and Upstate continue to be exempt as per New Jersey and New York State Guidelines. Approvals: Employee: _______________________________________ Date: ____________ Direct Supervisor/Manager: _________________________ Date: ____________ SVP: ____________________________________________ Date: ____________

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Recovery Counselor Reports To: Program Director Cost Center: PROS Rebound General Purpose: To provide individual/group counseling as well as other direct services related to the treatment of individuals with serious and persistent mental illness in a person-centered, recovery-oriented environment. This will be carried out as indicated by NYS OMH Part 512 Regulations Essential Functions: Responsibilities will be conducted in accordance with standards and procedures required by funding sources and Goodwill. Tasks will include, but not be limited to, record maintenance, individual and/or group counseling, with participant implement Individual Recovery Plan, provide participant services in specialization areas, such as substance co-occurring disorder, wellness, vocational/employment, family and other related therapeutic and evidence-based services. Records and reports will be kept as assigned and in keeping with program regulations. Manage a caseload of up to 25 consumers, including case management, collateral contacts, referrals, vocational assistance, and other needs, to coordinate services. Conduct required assessments including Wellness Recovery Action Plans, Psycho-socials, Psychiatric Rehabilitation, Vocational Readiness, Cultural, and Substance Use screenings and assessment. Develop Individualized Recovery Plans (IRP) in collaboration with participants, based on the above listed assessments on a quarterly basis, or more often as needed. Maintain and update demographic, treatment and employment data in electronic health records (Foothold AWARDS, OMH CAIRS database, and NYESS). Actively participate in maintenance of Seamark PROS assuring cleanliness in the kitchen and common spaces Develop and facilitate approximately 8 -10 groups, according to protocol and curriculum, which will cover CRS, ORS, IR and Clinical Services as dictated by the IRPs of the program participants. Conduct individual counseling sessions to assist program participants with attainment of the life role goals specified in their IRPs. Document consumers’ progress towards goals in monthly progress notes and determine the need for addition or subtraction of services offered to each participant on an ongoing basis. Coordinate treatment including the sharing of Individual Recovery Plans and Progress Notes for participants who are co-enrolled with other agencies. Provide services according to Evidence Based Practices including Wellness Self Management, Family Psychoeducation (CCFC), Medication Management, Co-occurring Disorders (IDDT), and Supported Employment (IPS). Coordinate follow-up services once a participant is ready for discharge from the program. Act as a member of an interdisciplinary treatment team, including participation in weekly administrative, clinical and utilization review meetings. Assume overall responsibility for maintenance of client records, including timely documentation of services in Electronic Health Record (AWARDS), as required by Medicaid and the Office of Mental Health. Develop and maintain collateral relationships with consumers’ other providers and family as clinically indicated Carry a 24 hour support cell phone in rotation with the clinical team. Other duties as assigned. Qualifications/Basic Job Requirements: Master’s degree in the disciplines of Social Work, Rehabilitation Counseling, Mental Health Counseling, Creative Arts (Drama, Music, Dance, Media), or Therapeutic Recreation. Candidate will have or be eligible for licensure, certification or registration in the specified area of expertise. The exception will be a minimum of a Bachelor’s Degree for a NYS Registered Nurse. Team-based skills are essential. Previous experience working with individuals with psychiatric/co-occurring disorders preferred. Knowledge of running groups preferred. Computer skills and knowledge of service documentation required. Criminal background check and fingerprinting required; screening for the GSA, OIG and OMIG lists of persons disallowed from working in Medicaid funded programs Scope of Responsibility & Positions Supervised: The Recovery Counselor is responsible for participants enrolled in the program and assigned to his or her caseload and all participant activities related therein. The Counselor will be able to function independently and demonstrate sound team skills. Special Working Conditions: Field visits to work sites may be required; periodic on-call phone service for participants is required; occasional weekday evening and/or weekend morning is required. BENEFITS: Access to 3 different health plan options, with robust national networks, and no referrals Low-cost dental and vision coverage, as well as a great variety of other voluntary benefits 1% Employer supplemental contributions to 401(a) Retirement Plan 2% matching contribution to your 403(b) Plan employee deferrals for eligible employees 15 vacation days, 6 personal days, 7.5 sick days, and 11 holidays for full-time employees yearly Our generous vacation package increases in subsequent years of employment Other employee discounts for travel, entertainment, mobile phone plans, etc.

Job Description General Purpose: The Peer Specialist working within a PROS program providing Peer Supports, person-centered and recovery oriented services to the PROS community. The Peer Specialist leads &/or co-lead groups and activities within the PROS community in support of recovery & rehabilitation model related to the treatment of individuals with serious and persistent mental illness in a person-centered, recovery-oriented environment. This will be carried out as indicated by NYS OMH Part 512 Regulations and Medicaid requirements. Essential Functions: Manage a caseload of up to 5 participants, including case management, collateral contacts, referrals, vocational assistance, and other needs, to coordinate services. Assist with the daily operation of the PROS program as needed Foster an atmosphere of congeniality that facilitates implementation and sustaining the basic philosophy of the PROS program and provide strength based recovery oriented services. Lead/ Co-Lead groups and activities as assigned, including community exploration trips and special events. Document participant attendance when needed Share personal experiences to engender a sense of hope and recovery within the program. Collaborate and consult with staff, other providers and identified collaterals [family/friends] to ensure coordination of service. Assist participants with entitlements and concrete services; acts as an advocate on participant’s behalf Attends and participates in weekly supervision, weekly staff meetings and periodic in-service trainings. Presents issues/cases for review at Clinical Team Meetings and PROS Administrative Meeting. Attain and maintain competency in Wellness Self-Management and other evidenced based practices as assigned. Other duties as assigned. Qualifications/Basic Job Requirements: Graduation from a Peer Specialist training program. Credentialing through the Academy of Peer Services mandatory. Spanish speaking a plus. Experience with mental health/substance use preferred. Basic computer skills. Must be able to maintain appropriate boundaries with participants and utilize supervision to address conflicts. Special Working Conditions: Field work may be necessary, i.e. escorting participants to appointment for benefits, medical, etc. Must be able to utilize public transportation for travel. Must be able to climb stairs.

Job Description Sales Specialist Department: Retail Reports To (Title): Store Manager FLSA - Non-Exempt Supervising Staff: NO * For a limited time you will receive a $500 signing bonus after 90 successful work days PLUS earn weekly bonuses for meeting your store goals* (Offer available in select locations) General Purpose: The Sales Specialist is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, serving as a “Goodwill Ambassador” by promoting our mission and values of the organization. The Sales Specialist is expected to role model Goodwill values in all actions and interactions in order to create a positive customer-centric experience. Essential Functions: · Meet and exceed customer expectations and drive positive sales growth and Brand experience. · Create an emotional connection with every customer by being a passionate Goodwill Brand ambassador. Confidently give advice to customers based on fashion trends and individual style. Greet customers at the point of entry communicating social distancing protocol to be observed while in store. Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation. Capture customer data utilizing Company tools and Point of Sale system for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities. Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. Maintain Brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers. Execute efficient and effective handling of all merchandise from raw donation production. Proactively resolve customer concerns consistent with Company policy and focused on positive customer experience. Partner quickly with store leadership team on elevated customer issues. Understand and adhere to all company policy and procedures. Daily Activities: Customer Service: · Verbally great customer and offer assistance within 30 seconds. · Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes. · Offer customer a shopping cart or basket while in the store. · Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor. · Answer the phone in a professional manner. Sales Floor Replenishing (Pushing and Placing): a. Push racks, carts and totes of product to the sales floor and place product onto fixtures. If stationed on the register: · Greet all customers with a warm greeting, a smile, eye contact, positive attitude. Promote the Goodwill Rewards program, Round Up program, and discuss our Mission. · Thank each customer for their purchase, hand them the receipt, invite them back to the store · Keep register area clean and free of clutter. If stationed at point of entry as the Social Distancing greeter: · Provide social distancing/one way traffic guidelines, promotional greeting and offer a sanitized shopping cart/basket when requested. · Allow up to the maximum amount of occupancy in the store at a time by counting each customer as they come in. Once the maximum is reached only allow a new customer in when one exits. The maximum occupancy will be posted and reiterated by the opening manager. · Informs the customer that masks are required to be worn at all times while in store. · When a new customer is allowed entry into the store the greeter will sanitize the shopping cart/ basket to provide to the customer. Activities are subject to change to meet business needs with management approval. Qualifications: The following qualifications are required: · Minimum 1+ year experience in retail sales or customer service required. · High School Diploma, equivalent or combination of education and relevant experience required. Skills Required: • Proven ability to drive and exceed individual and store results. • Proven ability to build lasting relationships with customers and colleagues. • Ability to adapt to and engage with different customers. • Strong interpersonal and communication skills with customers, sales leadership team and colleagues. • Demonstrated collaborative skills and ability to work well within a team. • Ability to receive feedback and take action when appropriate. • Accuracy and attention to detail required. • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Special Working Conditions: Describe unusual working conditions or environmental factors. In addition to the functions described above, this role may include other responsibilities and duties as assigned on occasion, based upon Goodwill NYNJ needs or requirements. Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. WORKING ENVIRONMENT: · Material and equipment used: Computers, faxes, copiers, phones. · Travel requirements: minimal · Hazardous exposure category: Place an “X” in the appropriate category for the role: I. ____X_____ involves an inherent potential for contact with blood, body fluids or tissues. Appropriate protective measures are required for every employee engaged in Category I tasks. II. __________ Involves no exposure to blood, body fluids, or tissues, but potential exposure in usual work. Employees performing Category II tasks don’t need to wear protective equipment, but they should be prepared to put on protective equipment on short notice. III. __________ involves no exposure to blood, body fluids, or tissues, although situations can be hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids. PHYSICAL REQUIREMENTS LIFTING REQUIREMENTS- Place an “X” in the appropriate level for the role. 1. _____Sedentary work-Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. 2. _____Light work-Exerting up to 20 pounds of force occasionally, and/or to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work. 3. _ X __Medium work-Exerting 20 to 50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for light work. 4. __ __Heavy work-Exerting 50 to 100 pounds of force occasionally, and/or 25-50 pounds of force constantly to move objects. Physical demand requirements are in excess of those for medium work. _____Very heavy work-Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for heavy work.

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Form Position Title: Pre-ETS Skills Trainer Department: New Jersey Program & Services Reports To (Title): Coordinator of Transition 2716 Position Type: Entry-Level (3 yrs experience or less) Supervising Staff: Yes General Purpose: In a few brief sentences summarize the primary duties and responsibilities. Provide real life work skills to students enrolled in Pre-Employment Transition Services that will help them connect school experiences to real life work activities; provide workplace tours to learn about work skills and employer expectations; complete a task analysis at the internship site; provide coaching at work-based learning experience sites/internships to qualified Pre-ETS participants; job shadow onsite; provide feedback and assessment of student performance; develop innovative techniques to teach work skills, train students, and improve work performance; to assist students with gaining the career readiness and work skills necessary to determine future vocational goals. Essential Functions: Describe the duties that define the core responsibilities of the job. · Assist the Career Education Instructor and the Internship Developer with the placement of students into appropriate internship opportunities. · Provide intensive on-the-job training at internship sites, utilizing a person-centered approach, to students participating in Pre-Employment Transition Services. Coordinate with NJTIP@Rutgers to train students on public transportation to get to/from work-based learning sites. Provide ongoing coaching to help increase work skills, develop appropriate vocational goals and problem solve issues that may arise at the internship site. Complete and keep track of task analysis for the purpose of training students. Complete all required documentation, progress notes and monthly Pre-ETS student reports in a timely manner. All progress notes need to be completed weekly. Perform case management services as needed, to include linking the student with other service providers or community resources such as: recreation, education, transportation or leisure, in order to further enhance the student's integration into the community. Train other staff at internship site; including co-workers and supervisors on how to best work with the interns. · Educate students about how working may impact other benefits that they may currently be receiving. Connect students to Benefit Counseling Services as needed. Contact DVRS & other referral agencies and provide updates on students as needed. Complete and submit weekly and monthly reports. Enter student information into Foothold Awards system. Communicate with referral sources DVR, CBVI and private funders as per the funder communication follow-up procedure. Attend all rehab and staff meetings as required. Able to facilitate a minimum of 1 evening group and 1 weekend group for up to 1 hour bi-weekly. Become familiar with CARF regulations. Complete Working papers and ADP application Assure that services provided and documentation maintained is CARF compliant. If the Skills Trainer is fluent in another language, may be asked to translate on behalf of rehab - consumers as needed. (Other duties and assignments as may be assigned at the sole discretion of the employer) Qualifications: Describe the minimum educational and experience requirements/preferences. BA/BS preferred. AA Degree in human services field from an accredited college. ( Or a minimum of 2 years working with PWD and HS Diploma) Must have a valid NJ driver's license and pass license check. Must be willing and able to use private transportation to travel to internship sites throughout Northern NJ on a weekly basis. Skills Required: Describe the minimum skills required or preferred Intermediate Word, Excel and Outlook preferred Excellent verbal and written communication skills required · Must be able to prioritize and multi-task · Navigate and negotiate through difficult situations Ability to communicate with all levels of employees Navigate and negotiate through difficult situations Ability to communicate with all levels of employees Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. This position does not supervise others but must work effectively as a partner with the job developers and other rehab staff. Special Working Conditions: Describe unusual working conditions or environmental factors. Skills Trainer works in the community in addition to at the main office. Conditions at employer locations may vary. Coaching may need to occur overnight, in factories or warehouses with extreme heat or cold conditions; may need to climb ladders to reach employee job site. Worksites may be loud, dusty or cluttered.