Goodwill Industries of New Mexico jobs in Albuquerque, NM - 40 jobs

Do you want more than just a job? You want to learn and grow and to give back to your community. You want a sense of fulfillment, a career, not just a job. Then you want Goodwill Industries of New Mexico (GINM), where the power of work can transform your life, and the lives of others. GINM is looking for an enthusiastic, career-minded Retail Associate to assist our customers and support our mission, which is to provide skills training, job placement and social services to New Mexicans. GINM is a second chance employer offering cross training in different departments and advancement opportunities. Your day-to-day responsibilities will consist of customer service, accepting donations, sorting and processing those donations, stocking the sales floor, cash register operations, just to name a few. Goodwill offers competitive pay and benefits, work-life balance, and the opportunity to make a difference. What are you waiting for? Apply today! $13/hour, guaranteed 38 hours a week. Essential Duties and Responsibilities: This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Adherence to the attendance and punctuality policies of Goodwill Exhibit excellent customer service skills as related to your position. Maintain confidentiality of all privileged information. Performs other incidental and related duties as required and assigned. Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times. Responds to customer questions and issues in a friendly and courteous manner; contacts supervisor as needed. Provides efficient check-out to all customers; receives cash, credit cards etc. as payment for goods. Counts money to verify amounts, issues correct change, provides receipt for funds received, wraps and bags merchandise. Verifies cash register balances by comparing total on cash register with the amount of currency in register. Maintains work area in an organized manner. Promotes sales by setting up displays and organizing and arranging furniture and merchandise. Maintains merchandise on sales floor by stocking racks, counters, and displays with donated merchandise. Maintains cleanliness of store by cleaning shelves, counters and displays. Transports boxes, bins and crates to work areas; distributes items and salvage to appropriate areas; disposes of unsalable items. Responsible to process and price all incoming donations, including wares, books, shoes, furniture, etc. Maintains production levels; documents timely and accurately the number of items/bins processed. Reviews donations for quality; determines which items are routed to specific areas for further distribution. Accepts and receives donations and ensures they are recorded appropriately. Ensures donations area is secured at all times and protect donations from misuse. Operates material handling equipment. Attends and participates in regularly scheduled staff meetings. Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security. Requirements Knowledge of organizational practices, policies and procedures and compliance with the same. Knowledge of and compliance with all safety policies and procedures. Ability to maintain confidentiality. Ability to communicate efficiently and effectively both verbally and in writing. Ability to exhibit excellent customer service skills. Ability to read, write and understand English. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. Ability to work extended hours and various work schedules. Ability to work independently and demonstrate time management skills. Ability to handle multiple tasks and meet deadlines. Knowledge of visual merchandising, and sales promotion. Ability to calculate figures and amounts including discounts, interest and percentages. Ability to operate a cash register. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. High School Diploma/GED, preferred One-year retail work experience or equivalent combination of education and experience, preferred. Salary Description $13/hr

Do you enjoy physical work and staying busy? Do you have a desire to learn and grow in a warehouse environment? Would you like to be a certified forklift driver and learn how to operate a baler and compactor? If you said YES, Goodwill Industries of New Mexico (GINM) is looking for you! GINM is a nonprofit organization with 16 stores throughout the state, providing second chances to those with barriers to employment. Last year GINM served over 14,000 New Mexicans by helping them find employment, offering case management services and finding housing for homeless veterans and their families. Benefits include Paid Time Off, Paid Holidays, Dental & Medical Insurance, Vision coverage, 403b Retirement Plan, and much more. What are you waiting for? Let's go and make a difference. Apply today! Starts at $14/hour, guaranteed 38 hours/week. Essential Duties and Responsibilities: This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. * Adherence to the attendance and punctuality policies of Goodwill * Exhibit excellent customer service skills as related to your position * Performs other incidental and related duties as required and assigned. * Transports boxes, bins and crates to work areas; distributes items and salvage to appropriate areas. * Sorts, packs, wraps, bales and transports donated goods. * Load and unloads trucks using material handling equipment. * Appropriately disposes of unsalable or unrecyclable items. * Documents production numbers (number of bales, pallets etc.) in a timely and accurate manner and forwards to appropriate personnel. * Operates material handling equipment (baler, forklift, pallet jack, compactors etc). * Ensures donated good are secured at all times and protected from misuse; occasionally accepts and receives donations. * Maintains work area and warehouse in an organized and clean manner. * Attends and participates in regularly scheduled staff meetings. * Maintain confidentially of all privileged information. Requirements * Knowledge of organizational practices, policies and procedures and compliance with the same. * Knowledge of and compliance with all safety policies and procedures. * Ability to maintain confidentiality. * Ability to communicate efficiently and effectively both verbally and in writing. * Ability to exhibit excellent customer service skills as related to position. * Ability to read, write and understand English. * Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. * Ability to work extended hours and various work schedules. * Ability to work independently and demonstrate time management skills. * Ability to handle multiple tasks and meet deadlines. * Ability to train on operating forklift, baler and compactor use; ability to obtain forklift certification. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. Work requires extensive use of hands and arms to use tools; lifting, bending, carrying, loading, unloading and transporting equipment and supplies. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 75lbs. Work is generally performed in a warehouse or retail environment where moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, chemicals, moving mechanical parts and/or loud noises may occur. Employee will be exposed to outside weather conditions. Situations where safety-toe shoes, safety goggles, gloves, or protective face shields are needed may arise. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. * High School Diploma/GED, preferred. * One year work experience in retail, warehouse or related setting, preferred. Salary Description $14/hour

Full-time Description Provides case management services to persons served through service coordination, advocacy, evaluation, assessment and crisis management in an assigned program of responsibility. $23.00/hour, guaranteed 38 hours a week. Essential Duties and Responsibilities: This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Adherence to the attendance and punctuality policies of Goodwill. Exhibit excellent customer service skills as related to your position. Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work. Travel as required based on caseload, scope of work. Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures. Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services. Builds and maintains collaborative relationships with community agencies. Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner. Completes all required documentation within designated timeframes including but not limited to case notes, program documentation and required reporting. Review and submit program documents such as participant budgets, reimbursements and other required program documentation as outlined in the program contract. Completes, verifies and submits monthly billing according to established timeframes. Ensures accurate caseload by closing all inactive cases on a monthly basis. Attends staff meetings; provides updates on persons served with complex issues and receives new referrals. Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards; complies with contract guidelines and regulations. Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops. Ensures HIPAA compliance. Responsible for the safety of all persons served under his/her supervision. Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy. Maintains confidentiality of all privileged information. Performs other incidental and related duties as required and assigned. Requirements Knowledge of organizational practices, policies and procedures and compliance with same. Knowledge of and compliance with all safety policies and procedures. Knowledge of applicable federal, state, county and local laws, regulations, and requirements. Knowledge of Americans with Disabilities Act (ADA). Knowledge of outreach services and activities, funding agencies, and community health care and vocational services. Skill in operating various word-processing, spreadsheets, and database software programs. Skill in gathering, analyzing, and organizing information. Skill in working effectively under pressure. Ability to plan, implement, and evaluate individual client care programs. Ability to drive safely and efficiently. Ability to travel around Albuquerque metropolitan area and outlying areas around the state. Ability to exhibit excellent customer service skills. Ability to read, write, and understand English. Ability to carry out instructions in verbal and written format. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. Ability to work extended hours and various work schedules. Ability to maintain confidentiality. Ability to work independently and demonstrate time management skills. Ability to handle multiple tasks and meet deadlines. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs and may occasionally be exposed to outside weather conditions. Exposure to behavioral problems and other risk situations that may require crisis management and other techniques to protect self and client. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required based on caseload, scope of work. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. Bachelor's Degree in social services or related human services field, preferred. (Other educational requirements may be required by funding source). One to three years' work experience in case management or social work is preferred. CCM, CRC or MSW preferred. Ability to acquire CPR and First Aid certification. Bilingual preferred. Salary Description $23.00/hour

Temporary Description Make a Difference in Your Community! Do you have experience in social services and a passion for helping others? Are you ready to take on a role that's both challenging and rewarding? If so, we want to hear from you! Goodwill Industries of New Mexico is seeking a Senior Employment Program Coordinator to help low-income seniors gain employment training and achieve their career goals. As a New Mexico nonprofit with 20 stores statewide, we are committed to empowering individuals and strengthening communities. In this role, you will oversee a program dedicated to serving individuals aged 55 and older. The program provides employment skills training, community advocacy, and more-giving you the opportunity to make a real impact in the lives of seniors in your community. We're looking for highly organized, compassionate professionals who are eager to help others succeed. Why Join Us? Competitive pay Health insurance Retirement program Work-life balance Additional benefits Put your skills-and your heart-to work for New Mexico seniors. Apply today and be part of something meaningful! Essential Duties and Responsibilities: Adherence to the attendance and punctuality policies of Goodwill. Exhibit excellent customer service skills as related to your position. Develops a strategic plan for all program functions. Establishes, implements, and communicates goals, objectives, policies, and procedures in accordance with program guidelines and strategic plan. Contributes to program effectiveness by identifying short-term and long-range issues and goals that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of actions; implementing directives. Achieves the financial objectives by preparing, administering and monitoring budgets. Reviews, approves and submits monthly billing, ensuring accuracy and timely submission for programs. Reports monthly participant satisfaction information. Administers, manages and monitors program databases as related to specific programs Trackit, HMIS, SPARQ etc. Oversees program case records for accuracy, completeness and compliance. Ensures that program data, records, files, etc. are kept in strict confidentiality in accordance with the Privacy Act. Coordinates participant services with other agencies and employers. Gathers and reports monthly persons served information for all program participants by the first of each month. Assists with proposals and grants to secure additional funding or refunding and grant monies for continuation and expansion of program services. Represents Goodwill at community events to increase awareness and public understanding of Goodwill's mission and services. Hosts regular staff meetings to ensure communication among staff regarding department related activities. Develops partnerships for services, referrals and the overall benefit of GINM with local business, agencies, non-profits and governmental entities. Prepares and presents reports on the status, activities and plans for current and future operations; keeps leadership and other departments informed of status of department activities by attending meetings and submitting reports. Maintains professional and technical knowledge and develops referral services by conducting research; attending workshops, conferences and seminars; establishing networks; conferring with representatives of contracting agencies and related organizations. Contributes to the organization's effectiveness by offering information and opinion as a member of the management team; integrating objectives with other functions; accomplishing related results as needed. Ensures HIPAA compliance. Responsible for the safety of all persons served and staff under his/her supervision. Responsible for CARF compliance and maintaining standards in areas of responsibility. Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy. Performs other incidental and related duties as required and assigned. Supervisory Responsibilities: Directly supervises program staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities includes interviewing, hiring and training employees; providing feedback and coaching; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; with addressing complaints and resolving problem. Requirements Knowledge of organizational practices, policies and procedures and compliance with same. Knowledge of and compliance with all safety policies and procedures. Knowledge of applicable federal, state, county and local laws, regulations and requirements. Knowledge of Americans with Disabilities Act (ADA.) Knowledge of outreach services and activities, funding agencies, and community health care and vocational services. Ability to maintain confidentiality. Ability to establish and maintain effective working relationships with staff, representatives of funding and regulatory agencies, and the public. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds. Ability to communicate efficiently and effectively both verbally and in writing. Ability to exercise independent judgment. Ability to interpret applicable federal, state, county and local laws, regulations, and requirements. Skill in supervising assigned staff. Skill in budget preparation and administration. Skill in operating various word-processing, spreadsheets, and database software programs. Skill in gathering, analyzing, and organizing information. Skill in preparing, reviewing, analyzing and interpreting complex documents and publications. Skill in working effectively under pressure. Ability to read, write and understand English. Ability to carry out instructions in verbal and written format. Ability to work extended hours and various work schedules. Ability to work independently and demonstrate time management skills. Ability to handle multiple tasks and meet deadlines. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs and may occasionally be exposed to outside weather conditions. Exposure to behavioral problems and other risk situations that may require crisis management and other techniques to protect self and person served. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required based on caseload, scope of work. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. Bachelor's degree in social services, Counseling or related fields, Masters preferred. Licensure and/or certifications as appropriate. Three year's progressive work experience working with people with barriers or disabilities including two years in a supervisory capacity. Ability to acquire CPR and First Aid certification. Bilingual preferred.

Join a mission that matters At Goodwill Industries of New Mexico, we believe in the power of work to change lives. Every item donated and sold helps fund free programs and services that support over 21,000 New Mexicans each year. We're looking for a Donations Acquisition Specialist who's passionate about building relationships and inspiring donations of money and gently used items from businesses and organizations across the region. You'll play a key role in organizing donation drives, cultivating community partnerships, and supporting targeted marketing initiatives to promote Goodwill's mission and services. What You'll Do * Cultivate and manage relationships with local businesses, schools, and community organizations to organize donation drives and secure item donations. * Represent Goodwill at community events, meetings, and public forums across the state. * Act as the main point of contact for external partners participating in donation initiatives. * Maintain an active calendar of outreach efforts and engagement activities. * Research, identify, and cultivate new donor segments using data and community insights. * In coordination with leadership, develop innovative donation strategies to drive growth and foster long-term donor relationships. * Track KPIs, analyze trends, and adjust strategies to maximize results. Why Join GINM? Be part of a mission-driven team transforming lives. See your impact in action across communities. Work in a creative, collaborative, and supportive environment. Gain valuable experience and opportunities for growth Requirements Must-Haves * Strong communication and relationship-building skills. * Experience with outreach, event planning, or partnership development. * Comfort making outreach calls to potential donors and collaborators. * Project management abilities and multitasking savvy. * High attention to detail and follow-through. * Proficient in Microsoft Office; CRM/database experience preferred. * Collaborative, flexible, and mission-aligned mindset. * Reliable transportation, current NM driver's license, and clean driving record (7 years). * Willingness to work flexible hours and travel locally as needed. Minimum Qualifications * Minimum of three (3) years in sales, fundraising, donor development, or business outreach. * Willingness to travel frequently within the state.

Full-time Description Goodwill Industries of New Mexico is looking for an IT Technician I. This is a great opportunity for an entry to mid-level help desk technician who is looking to grow and work in a fast-paced, expanding environment. The ideal candidate will be a professional, energetic problem-solver with experience in Windows Desktop and office 365. Success isn't about working hard; it's about working smart and with a 38-hour work week you'll be able to fuel your passion for IT while genuinely helping our community. Benefits offered : Paid Time Off, Paid Holidays, Dental, Vision & Medical Coverage, 403b Retirement Plan, work-life balance and more. Base Pay starting at $18.50/hr, depending on experience. Position Summary: Serves as the first line of response to requests for various hardware, software, peripheral, and networking technical assistance. This position will troubleshoot and solve routine issues, build and manage workstations and equipment and maintain documentation. Essential Duties and Responsibilities: Adherence to the attendance and punctuality policies of Goodwill. Exhibit excellent customer service skills as related to your position. Monitor and respond quickly to incoming requests relate to IT issues. Respond to requests for technical assistance over the phone, email or via a ticketing system. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Maintain user PCs, including upgrades and configuration as needed. Resolve basic problems while referring more complex problems to intermediate and/or senior level. Troubleshoot to resolve system related problems, coordinate with vendors and the IT Manager regarding user support and problem resolution. Keep documentation of all issues, pending and resolved. Ensure HIPAA compliance. Maintain confidentially of all privileged information. Perform other incidental and related duties as required and assigned. Requirements Knowledge of Windows 11 Support experience. Knowledge of Computer imaging software. Experience working in an IT helpdesk environment. Knowledge of and compliance with all safety policies and procedures. Knowledge of a variety of software, technologies, and applications. Skill in system troubleshooting and problem-solving. Ability to exhibit excellent customer service skills. Ability to read, write and understand English. Ability to carry out instructions in verbal and written format. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. Ability to work independently and demonstrate time management skills. Ability to handle multiple tasks and meet deadlines. Ability to travel when needed across several locations within New Mexico. Must possess and maintain a valid New Mexico Driver's License Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25lbs and may occasionally be exposed to outside weather conditions. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. High school diploma or equivalent. One year related work experience in help desk environment preferred. One year Windows environment preferred. Salary Description $18.50/hr

Full-time Description Do you love fixing things, solving problems, and keeping spaces running at their best? Goodwill Industries of New Mexico is looking for a skilled and motivated Maintenance Lead to help keep our facilities safe, functional, and looking great! In this role, you'll be the go-to expert for keeping our buildings in top shape, from routine inspections and preventive maintenance to hands-on troubleshooting and repairs across general building trades. No two days are the same, and your work will directly support the teams and communities we serve. We're seeking someone who brings a positive attitude, strong technical skills, and a take-pride-in-your-work mindset. If you enjoy working in a fast-paced, growing environment where your contributions truly matter, this could be the perfect fit for you. Ready to put your skills to work for a mission that makes a difference? Apply today and help us keep Goodwill running strong! $21.00/hour, guaranteed 38 hours a week. Essential Duties and Responsibilities: Adherence to the attendance and punctuality policies of Goodwill. Exhibit excellent customer service skills as related to your position. Performs basic maintenance of plumbing systems including repair of leaking fixtures and pipes and cleaning obstructed fixtures and waste lines utilizing proper equipment. Completes above standard repairs and or change out to electrical fixtures, appliances and lighting systems, including switches, light bulbs, and outlets. Performs basic maintenance on heating ventilation and cooling systems including standard repair and replacement of components, cleaning heating and cooling fan coil units, and adjustment of system controls. Follows and maintains a preventive maintenance schedule for facilities and equipment. Performs carpentry and other various maintenance tasks and repairs pertaining to general building trades. Ensures proper care in the use and maintenance of GINM equipment and supplies. Manage in conjunction with the Facility Manager, the maintenance budget, tracking expenditures, and optimizing resource allocation. Performs general maintenance, custodial and trash removal tasks as needed. Documents facility maintenance and maintains appropriate records on equipment, warranties, inspections, and work performed. Notifies management concerning needs of major repairs to equipment and possible upcoming capital expenses. Completes required administrative and clerical duties, including submitting paperwork and reports accurately, and within the established time frame. Assists with RFP, contracts and other bid processes for projects and maintenance and implements them as appropriate. Contributes to department effectiveness by identifying short-term and long-term issues and recommend solutions. Completes safety training and inspections as directed by the Facility Manager. Maintain confidentiality of all privileged information. Responsible for the safety of all persons served and staff under his/her supervision. Implements CARF standards and follows professional ethics as set in the Code of Conduct/Business Ethics policy. Performs other incidental and related duties as required and assigned. Supervisory Responsibilities: In conjunction with the Facility Manager, supervises employees as directed. Carries out supervisory responsibilities in accordance with the organization's polices and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance: rewarding and disciplining employees; addressing complaints and resolving problems. Requirements Knowledge, Skills, and Abilities: Knowledge of organizational practices, policies and procedures and compliance with same. Knowledge of and implementation of safety codes and standards. Knowledge of materials, methods, practices and equipment used in building maintenance and construction activities. Knowledge of the principles and practices used in the skilled trades, including HVAC, electrical, plumbing and carpentry. Knowledge of the tools and equipment used in the skilled trades, including HVAC, electrical, plumbing and carpentry. Knowledge of the methods and practices used in preventive maintenance and repair work. Knowledge of occupational hazards and applicable safety practices. Skill in the safe operation of power tools and shop equipment. Ability to use hand and electrical tools. Ability to exhibit excellent customer service skills. Ability to read, write and understand English. Ability to carry out instructions in verbal and written format. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. Ability to work extended hours and various work schedules. Ability to maintain confidentiality. Ability to work independently and demonstrate time management skills. Ability to handle multiple tasks and meet deadlines. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. Work requires extensive use of hands and arms to use tools; lifting, bending, carrying, loading, unloading and transporting equipment and supplies. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 75lbs. Work is generally performed in an indoor/outdoor environment where moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, chemicals, moving mechanical parts and/or loud noises may occur. Employee will be exposed to outside weather conditions. Situations where safety-toe shoes, safety goggles, gloves, or protective face shields are needed may arise. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. High School Diploma/GED. Five years' work experience in building maintenance or related experience. Extensive verifiable experience in Electrical and knowledge with National Electrical Code. Salary Description $21.00/hour

Full-time Description Goodwill Industries of New Mexico (GINM) is currently seeking candidates for the warehouse lead position. Qualified candidates will have a minimum of one year experience in a warehouse or logistics environment and preferably have had experience supervising others. In this role you will assist with the leadership of the transportation team, salvage team and general warehouse team. GINM is one of the largest non-profit organizations in the state and in this role you will have the opportunity to play an important part in helping us deliver our mission where we offer a variety of programs and services to thousands of New Mexicans every year that are designed to help them develop rewarding careers. Base wage $14.75/hr Position Summary: Ensure the efficient flow of donated materials from receipt of donations, distribution of donated materials, storage of donated materials, maintenance of flow of merchandise, and allocations of donated material to retail. Ensures that the daily plan of action communicated by the Warehouse Supervisor is completed in a timely and efficient manner. Provides direction throughout the day to salvage, dock, warehouse and driver employees as needed to achieve daily objectives. Works closely with Warehouse Supervisor on planning and staffing needs. Monitors, trains, and supervises Box Truck and CDL drivers, transportation, and salvage employees. Ensure efficient operations of the department by maintaining vehicles, forklifts, and other equipment. Maintain excellent working relationships with all management personnel and acts in a support function to the Transportation Operations Manager and Warehouse Supervisor. Ensures strict adherence to safety standards and the maintenance of accurate inventory counts and control. Essential Duties and Responsibilities: Excellent Attendance and punctuality. Customer Service - addresses retail operations concerns. Ensures and contributes to a clean, safe and organized environment throughout all warehouse facilities at all times Oversees quality control of donations for distribution to retail, including prudent handling of materials, receiving, inspecting, verifying, and rejecting donations. Identification of secondary market merchandise and preparation for shipment or sale at Outlet. Assures that the dock, warehouse, outside storage areas, compactor, shipping/receiving and waste disposal areas are maintained in a safe and orderly manner. Monitors the flow of donated materials by identifying items to be stored in the warehouse and items to be rotated from warehouse for shipment. Responsible for ensuring efficient compactor operations and timely compactor pick-ups to maintain uninterrupted workflow and ensure availability of equipment supplies (e.g., propane, etc.). Trains and supervises salvage and transportation employees, and box truck drivers in delivery and distribution, safety, proper lifting, and customer service. Ensures that salvage shipments are created and shipped in a manner that aligns with the loads that have been sold by the warehouse supervisor Ensures dock employees are operating in a safe and efficient manner while working to load / unload trailers in a timely manner Oversees and coordinates donor pick up service. Responsible for daily equipment inspections/repairs and preventive maintenance of equipment (compactor, baler, forklifts, trucks, semi-tractors, trailers, walking stackers, power jack, etc.). Supports loading and emptying of Outlet tables as needed. Ensures all waste materials in production, dock and retail are emptied in a safe and timely manner. Accurately and timely processes paperwork/documentation such as packing slips, bills of lading, receiving, internal documents, control copies, and daily equipment checklists. Ensures that documentation is received by the appropriate departments and Director. Ensures that equipment is available and in safe working condition. Responsible for training new employees, assigning and directing work, and assisting with performance evaluations and disciplinary actions. Knows and follows organizational practices, policies and procedures, and applicable laws. Knows, understands, and complies with Safety policies and procedures Other duties as assigned Supervisory Responsibilities: In conjunction with the Transportation Operations Manager and Warehouse Supervisor, supervises employees in the Salvage and Transportation departments, as well as other employees in the warehouse area. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, directing work, and securing company assets. Requirements Computer use and software - Microsoft Word, Excel Math Skills Forklift - certification with 30 days of hire Ability to safely use and operate two-wheel carts, flat carts, and pallet jacks Ability to safely drive and maneuver box trucks Use and maintain compactor and baler systems Read, write, speak, and understand English Carry out instructions in verbal and written format Communicate efficiently and effectively, bilingual a plus Interact and maintain good working relationships with individuals of varying social and cultural backgrounds, and people with disabilities Work extended hours and various schedules Work independently and demonstrate time management skills Maintain confidentiality Handle multiple tasks and meet deadlines Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to stand and walk on concrete floors; use hands, fingers, handle, or feel; reach with hands and arms; see, talk, and hear; lift and/or move up to 50 lbs and occasionally lift/carry 75 lbs and or push/pull up to 100 lbs with assistance. The employee is frequently required to reach with hands, arms, limb or balance; stoop kneel crouch or crawl and smell. Noise level is moderate to loud. Environment is typical of a production / manufacturing / warehouse setting. Specific vision abilities required by this job include color vision, depth perception, distance vision and peripheral vision. Employee may be exposed to outside weather conditions, moving mechanical parts, fumes or airborne particles. Minimum Qualifications: The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be able to drive, have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and clean driving record. Ability to pass a criminal background check and drug/alcohol test. High School diploma or equivalent. One to three years' experience working in warehouse/logistics related field. One to two years' supervisory experience. Experience working with people with barriers a plus. Salary Description $14.75/hr

Full-time Description You want more from your job; you want a sense of fulfillment. You want a career with opportunities, to learn and grow. You want Goodwill Industries of New Mexico (GINM), where the power of work can transform your life, and the lives of others. GINM is looking for an enthusiastic, career-minded Retail Lead to assist our customers and support our mission, which is to provide skills training, job placement and social services to New Mexicans. We are a second chance employer offering advancement opportunities. Day-to-day responsibilities consist of customer service, training employees, assist the Manager/Assistant Manager in planning, assigning and directing work, cash accountability and securing company assets, just to name a few. GINM is committed to providing employees what they need to be successful. Goodwill offers competitive pay and benefits, work-life balance, and the opportunity to make a difference. What are you waiting for? Apply today! $14.75/hour, guaranteed 38 hours a week. Essential Duties and Responsibilities: This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Adherence to the attendance and punctuality policies of Goodwill Exhibit excellent customer service skills as related to your position. Answers and resolves customer's complaints and inquiries and promotes excellent customer service. Closes store, reconciles cash with daily sales reports and secures store/facility in the absence of the Store Manager and Assistant Manager. Supervises the sales floor, processing area and donation center to ensure accountability. Performs work of retail associates, as defined the retail associate job description. Maintain confidentiality of all privileged information. Performs other incidental and related duties as required and assigned. Assists in training, supervising and mentoring retail associates in store procedures and policies. Stocks and maintains merchandise on sales floor. Promotes sales by setting up displays and arranging merchandise. Receives cash, credit card payments etc. for goods; issues change and receipts; assists customers in the accurate application of their transaction according to established policies and procedures. Opens store and prepares the store/facility for business in the absence of store manager and assistant manager. Prepares and maintains records of store operations including but not limited to daily sales reports, cash deposits and opening/closing reports. Communicates and documents progress, concerns and problems to Store Manager and/or Assistant Manager. Attends and participates in regularly scheduled staff meetings. Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security. Operates material handling equipment. Supervisory Responsibilities: In conjunction with the Manager and/or Assistant Manager, supervises employees in the assigned store/facility and as directed. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, directing work, cash accountability and securing company assets. Requirements Knowledge of organizational practices, policies and procedures and compliance with same Knowledge of and compliance with all safety policies and procedures. Ability to read, write, and understand English. Knowledge of retail operations and customer service standards. Knowledge of basic math, accounting and cash management. Ability to communicate effectively both verbally and in writing. Ability to work extended hours and various work schedules. Ability to handle multiple tasks and meet deadlines. Ability to carry out instructions furnished in verbal or written format. Ability to work independently with minimal supervision. Ability to maintain confidentiality. Ability to demonstrate excellence in everything, and continually seek improvement in results. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50 lbs and may occasionally be exposed to outside weather conditions. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. High School Diploma/GED. Two years retail work experience or equivalent combination of education and experience. Salary Description $13.00/Hr

Temporary Description You're someone who wants to make a difference in people's lives. You've got experience in social services but want to extend your reach. Something challenging but also rewarding. That's our story too! Goodwill Industries of New Mexico is looking for a Social Services Coordinator to assist low-income seniors in obtaining employment training and reaching their employment goals. This opportunity will allow you to work one on one with individuals 55+ in your community, providing employment skills training, community advocacy and more. This is your chance to put your skills and your heart to working for our community. Highly organized individuals with a desire to help the seniors in your community are strongly encouraged to apply. Goodwill Industries of New Mexico offers competitive pay, health insurance, a retirement program, work-life balance, alongside other benefits. This is a temporary position through June 30, 2026, overseeing services in the Metro Albuquerque area. Starts at $20.00/hour, negotiable depending on experience, guaranteed 38 hours a week. Essential Duties and Responsibilities: Adherence to the attendance and punctuality policies of Goodwill. Exhibit excellent customer service skills as related to your position. Develops individual employment plans and job search plan to assist person served in eventual community employment; assist persons served in preparing for and carrying out job interviews. Coordinates placement into a host agency; facilitates the host agency training and hiring process and coordinates a service plan with funding agency. Provides training to host agencies and co-workers working with program participants. Performs other incidental and related duties as required and assigned. Travel as required based on caseload, scope of work. Contacts participants and performs initial intake interview to identify personal strengths, needs, financial status, and barriers; evaluates program eligibility based on entrance criteria. Orientates participants to Goodwill Industries of NM (GINM) policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures. Refers persons served to other support services as needed, such as medical evaluation and treatment, and social services. Conducts ongoing assessments to determine if the services accessed are meeting or have adequately met the person's served needs. Acquires Host Agencies; builds and maintains collaborative relationships with community agencies. Tracks and documents person's served activities in relation to program; maintains records containing pertinent, accurate and current information. Completes all required documentation within designated timeframes including but not limited to case notes, program documentation and required reporting. Oversees participants in their assigned areas (communities) and ensures the program is being carried out in compliance with policies, procedures and contract guidelines/regulations. Attends staff meetings; provides verbal communication on participants and receives new referrals. Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards. Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops. Ensures HIPAA compliance. Responsible for the safety of all persons served under his/her supervision. Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy. Maintains confidentiality of all privileged information. Requirements Knowledge of organizational practices, policies and procedures and compliance with same Knowledge of and compliance with all safety policies and procedures Skill in operating various word-processing, spreadsheets, and database software programs. Skill in gathering, analyzing, and organizing information. Skill in working effectively under pressure. Ability to travel around Albuquerque metropolitan area and outlying areas around the state. Ability to exhibit excellent customer service skills. Ability to read, write, and understand English. Ability to carry out instructions in verbal and written format. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. Ability to work extended hours and various work schedules. Ability to maintain confidentiality. Ability to work independently and demonstrate time management skills. Ability to handle multiple tasks and meet deadlines. Knowledge of applicable federal, state, county and local laws, regulations, and requirements. Knowledge of Americans with Disabilities Act (ADA). Knowledge of the Older Americans Act and amendments and the Workforce Investment Act. Knowledge of outreach services and activities, funding agencies, and community health care and vocational services. Ability to plan, implement, and evaluate individual persons served care programs. Ability to drive safely and efficiently. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to (25 lbs) and may occasionally be exposed to outside weather conditions. Exposure to behavioral problems and other risk situations that may require crisis management and other techniques to protect self and client. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. Associates Degree in Social Services or closely related field preferred and/or two years' relevant work experience is preferred. Bilingual is a plus. Salary Description $20.00/hour

Goodwill Industries of New Mexico is seeking a proactive and experienced Kaizen Manager to lead continuous improvement initiatives across our organization. This role offers an exciting opportunity to drive operational excellence, foster a culture of innovation, and enhance overall efficiency. The ideal candidate will have a strong background in process improvement, team leadership, and a passion for developing sustainable solutions. Position Expectations: Develop and lead Kaizen and process improvement initiatives across the agency and multiple departments including Administration, Retail, Transportation, Warehouse, Salvage, and E-Commerce Operations. Facilitate workshops, root-cause analyses, and continuous improvement events to drive efficiency, standardization, and cost reduction. Collaborate with department leaders to identify, design, and execute improvement projects that align with operational and strategic goals. Promote a culture of continuous improvement by training and mentoring employees on Lean and Kaizen principles in practical, hands-on way. Identify and eliminate waste in workflows and operational processes. Conduct process audits and follow-up reviews to ensure sustainability of implemented improvements. Support leadership in establishing standardized procedures and visual management systems. Communicate results and progress to executive leadership through data-driven reporting. Essential Duties: Lead planning and facilitation of Kaizen events, improvement teams, and daily management activities. Collect and analyze data to identify inefficiencies and process bottlenecks. Partner with managers to implement best practices that improve productivity, quality, and safety. Prepare documentation, SOPs, and process maps for standardized execution. Maintain alignment of continuous improvement activities with GINM's strategic goals. Conduct facility inspections to ensure safety and operational readiness. Ensure CARF, HIPAA and corporate compliance. Maintain confidentiality of privileged information. Serve as a change agent by modeling leadership behaviors that inspire engagement and innovation. Work with Corporate Trainer to integrate continuous improvement principles into GoodGrowth content and provide appropriate training. Performs other duties as required and assigned. Requirements Job-Specific Competencies: Strong understanding of continuous improvement and Kaizen methodologies. Proven ability to identify problems, analyze data, and implement solutions. Ability to analyze operational data and optimize workflow. Excellent leadership, communication, and problem-solving skills. Excellent organizational, time management, and customer service skills. Proficiency in MS Office and warehouse management systems. Experience in operations, logistics, retail, warehouse, or e-commerce management preferred. Ability to foster collaboration across multiple departments. Physical Demands & Work Environment: The employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; and see, talk and hear. Frequently required to sit, walk, and stand. Occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs. May be exposed to outside weather conditions. Mental demands are characteristic of support function jobs. Specific vision abilities include color vision, depth perception, distance vision, and peripheral vision. Supervisory Responsibilities: Provides leadership and guidance through collaboration and influence across departments. The Kaizen Manager partners with operational and departmental leaders to drive process improvement initiatives, enhance accountability, and ensure continuous improvement objectives are achieved. This role serves as a mentor and facilitator, fostering teamwork and alignment without formal reporting relationships. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. High School Diploma/GED required; Bachelor's degree in Business, Retail Management, Supply Chain or Quality Management plus a minimum of three years of supervisory experience. A combination of education and experience may be considered. Certification and at least three (3) years of demonstrated training in Lean, Six Sigma, Kaizen, or other continuous improvement methodologies. Salary Description $50,471/year

This position is for a go-getter like you. When someone from the community requires assistance with computer, soft, job, and interviewing skills, you are the one to help! Your other responsibilities would include, but not limited to, helping clients create a resume, consistent contact with your clients, post-placement follow-ups, case noting, data entry for your clients, conducting classes to upskill your clients, providing job leads, teaching job-searching skills, and on occasion, filling out and submitting applications for/with your clients. You would also perform community outreach, create exciting new partnerships with community businesses, and cultivate current partnerships. Goodwill Industries of New Mexico's mission is to "Provide skills training, job development, and social services to New Mexicans," and you would be fulfilling that mission every day. Benefits offered: Paid Time Off, Paid Holidays, Dental, Vision & Medical Coverage, 403b Retirement Plan, work-life balance and more. What are you waiting for? Base Pay $20/hour, negotiable depending on experience. Essential Duties and Responsibilities: This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. * Adherence to the attendance and punctuality policies of Goodwill * Exhibit excellent customer service skills as related to your position. * Develops and maintains contact with new and existing businesses. * Educates the business community of the benefits of using GINM's participants, including tax considerations (e.g., Work Opportunity Tax Credit), on-site job coaching, follow-up services, on-the-job training, and information concerning the Americans with Disabilities Act (ADA). * Assesses the persons served job strengths, abilities and possible barriers and develops a customized job search plan to help participants secure and retain competitive community employment. * Maintains current knowledge of changes in the local community with respect to labor market trends, income levels, the business community, and other community agencies. * Maintains communication with other agencies or organizations to include DVR, APS, Adelante, DOL, Chamber of Commerce, UNM, etc. * Performs a job site analysis at potential work sites and ensures the accuracy and completeness of employer's questionnaire. * Attains goal of making at least twenty contacts per week and maintains current file of employers contacted. * Assists in meeting monthly and annual program goals and objectives including number of persons served and placed; meets annual individual placement and persons served goals (this number will vary according to program, goals and at the discretion of the Program Manager, Department Director & Chief). * Manages participant files and provides accurate documentation for services including case and contact notes. * Completes accurate and timely billing of services. * Develops partnerships with local business to educate employers and create top-of-mind and preferred hiring status for GINM participants. * Maintains accurate records and documentation through narrative, statistical and financial reporting to meet GINM, State and CARF standards; prepares departments monthly reports. * Responsible to gather satisfaction survey data from participants, funders, employers and other stakeholders. * Ensures HIPAA compliance. * Responsible for the safety of all persons served and staff under his/her supervision. * Responsible for CARF compliance and maintaining standards in areas of responsibility. * Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy. * Maintains confidentiality of all privileged information. * Performs other incidental and related duties as required and assigned. Requirements * Knowledge of organizational practices, policies and procedures and compliance with same. * Knowledge of and compliance with all safety policies and procedures. * Knowledge of applicable federal, state, county and local laws, regulations, and requirements. * Knowledge of Americans with Disabilities Act (ADA). * Knowledge of outreach services and activities, funding agencies, and community health care and vocational services. * Skill in working with persons with developmental disabilities. * Skill in operating various word-processing, spreadsheets and database software programs. * Ability to train a variety of skills in varied environments, with different physical demands. * Ability to travel as required based on caseload, scope of work. * Ability to read and interpret documents such as time studies, case notes, safety rules, operating and maintenance, instructions, and procedure manuals. * Ability to prepare accurate, complete and legible reports and create and present detailed and effective speeches and presentations. * Ability to exhibit excellent customer service skills. * Ability to read, write and understand English. * Ability to carry out instructions in verbal and written format. * Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. * Ability to work extended hours and various work schedules. * Ability to maintain confidentiality. * Ability to work independently and demonstrate time management skills. * Ability to handle multiple tasks and meet deadlines. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs. Work environment will vary depending on the setting in which the training is to take place. Employee may be exposed to a variety of factors including outside weather conditions, extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, chemicals, and loud noises. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required based on caseload, scope of work. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. * Associate's degree in social services or related field preferred. (Other educational requirements may be required by funding source). * Two years' work experience working or equivalent combination of education and experience. * Ability to acquire CPR and First Aid certification. * Bilingual is preferred. Salary Description $20.00/Hr

Full-time Description Do you want your career to have a purpose? Here at Goodwill Industries of New Mexico (GINM), your work changes the lives of people with barriers to employment. Come be a part of our fantastic management team, here you are an important asset in the operation of our Goodwill store. GINM is looking for an Assistant Store Manager with an outgoing personality who can thrive in a fast-paced work environment as well as lead and motivate your team. We are a second chance employer offering advancement opportunities. Your day-to-day responsibilities will include customer service, training employees, assists in planning, coordination and direction in daily activities related to the successful operation of the retail store. We are committed to giving our employees what they need to be successful. Goodwill Industries of New Mexico offers competitive pay, health insurance, a retirement program, work-life balance, alongside other benefits. Starting at $16.25/hour. Guaranteed 38 hours a week. Essential Duties and Responsibilities: This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Adherence to the attendance and punctuality policies of Goodwill. Exhibit excellent customer service skills as related to your position. Creates a positive public image of Goodwill by maintaining a clean store environment, attractive displays, and presentable and personable staff. Answers and resolves customer's complaints and inquiries and promotes excellent customer service. Communicates merchandise shipment concerns to the store manager. Ensures the store is opened and closed at scheduled times; safeguards the store/facility and takes appropriate security precautions when opening and closing. Ensures that all store personnel understand and follow Goodwill's loss prevention procedures and policies. Communicates and documents progress, concerns and problems to store manager. Assists in administrative and clerical details of store operations to include ordering supplies, handling of mail and handling cash as directed by store procedures, etc. Prepares and maintains records of store operations including but not limited to daily sales reports, cash deposits and opening/closing reports; ensures daily deposits are made as required. Monitors sales floor level of store merchandise and supplies and adjusts as necessary; ensures merchandise pulls are completed weekly. Oversees quality of goods going to sales floor. Integrates people with barriers to employment into the retail store setting. Reconciles cash with sales receipts, keeps operating records and prepares records for accounting. Assist in preparing employee work schedules and properly records hours worked. Supervises the sales floor (including cashier functions), processing area and donation center to ensure accountability. Assist the Store Manager in personnel actions including performance reviews, disciplinary actions etc. with guidance from Management and HR. Performs work of retail associate as defined in the retail associate job description- as needed. Ensures HIPAA compliance. Responsible for the safety of all persons served and staff under his/her supervision. Responsible for CARF compliance and maintaining standards in areas of responsibility. Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy. Maintain confidentiality of all privileged information. Performs other incidental and related duties as required and assigned. Supervisory Responsibilities: In conjunction with the Manager, directly supervises employees in the assigned store/facility. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work; assist with appraising performance; rewarding and disciplining employees; assist with addressing complaints and resolving problems with guidance from management. Requirements Knowledge of organizational practices, policies and procedures and compliance with same Knowledge of and compliance with all safety policies and procedures Knowledge of visual merchandising, and sales promotion. Knowledge of basic math, accounting and cash management Skill in increasing sales and profitability. Skill in supervising assigned staff. Skill in operating various word-processing, spreadsheets, and database software programs. Ability to maintain confidentiality. Ability to motivate employees. Ability to calculate figures and amounts including discounts, interest and percentages. Ability to operate a cash register. Ability to communicate efficiently and effectively both verbally and in writing. Ability to exhibit excellent customer service skills. Ability to read, write and understand English. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. Ability to work extended hours and various work schedules. Ability to work independently and demonstrate time management skills. Ability to handle multiple tasks and meet deadlines. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. High School Diploma/GED. Three years of progressive work experience in retail including one-year supervisory experience or equivalent combination of education and experience. Salary Description $16.25/hr

Are you a highly skilled and experienced individual who understands the importance of maintaining a safe working environment for facilities? We have an exciting opportunity for you as a Maintenance Technician at Goodwill Industries of New Mexico! As a Maintenance Tech, you will be responsible for maintaining and providing comprehensive services to keep our facilities in optimal condition. We are looking for a highly motivated, positive individual who can handle a wide range of maintenance tasks from routine inspections and preventive maintenance to troubleshooting and repairs pertaining to general building trades. If you thrive in a fast paced, growing environment we invite you to apply today! $15.25/hour, guaranteed 38 hours a week. Essential Duties and Responsibilities: * Adherence to the attendance and punctuality policies of Goodwill. * Exhibit excellent customer service skills as related to your position. * Performs basic maintenance of plumbing systems including repair of leaking fixtures and pipes and cleaning obstructed fixtures and waste lines utilizing proper equipment. * Completes above standard repairs and or change out to electrical fixtures, appliances and lighting systems, including switches, light bulbs, and outlets. * Performs basic maintenance on heating ventilation and cooling systems including standard repair and replacement of components; cleaning heating and cooling fan coil units, and adjustment of system controls. * Follows and maintains a preventive maintenance schedule for facilities and equipment. * Performs carpentry and other various maintenance tasks and repairs pertaining to general building trades. * Conducts safety inspections and safety training annually in proper fire extinguisher use. * Ensures proper care in the use and maintenance of equipment and supplies provided by GINM. * Performs general maintenance, custodial and trash removal tasks as needed. * Documents facility maintenance and maintains appropriate records on equipment, warranties, inspections, and work performed. * Notifies management concerning needs of major repairs or additions to lighting, heating, ventilating and equipment. * Moves equipment, materials and furnishings as needed. * Implements CARF standards and follows professional ethics as set in the Code of Conduct/Business Ethics policy. * Performs other incidental and related duties as required and assigned. Supervisory Responsibilities: N/A Requirements Knowledge, Skills, and Abilities: * Knowledge of organizational practices, policies and procedures and compliance with same. * Knowledge of and compliance with all safety policies and procedures. * Knowledge of materials, methods, practices and equipment used in building maintenance and construction activities. * Knowledge of the principles and practices used in the skilled trades, including HVAC, electrical, plumbing and carpentry. * Knowledge of the tools and equipment used in the skilled trades, including HVAC, electrical, plumbing and carpentry. * Knowledge of the methods and practices used in preventive maintenance and repair work. * Knowledge of occupational hazards and applicable safety practices. * Skill in the safe operation of power tools and shop equipment. * Ability to use hand and electrical tools. * Ability to exhibit excellent customer service skills. * Ability to read, write and understand English. * Ability to carry out instructions in verbal and written format. * Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. * Ability to work extended hours and various work schedules. * Ability to maintain confidentiality. * Ability to work independently and demonstrate time management skills. * Ability to handle multiple tasks and meet deadlines. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. Work requires extensive use of hands and arms to use tools; lifting, bending, carrying, loading, unloading and transporting equipment and supplies. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 75lbs. Work is generally performed in an indoor/outdoor environment where moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, chemicals, moving mechanical parts and/or loud noises may occur. Employee will be exposed to outside weather conditions. Situations where safety-toe shoes, safety goggles, gloves, or protective face shields are needed may arise. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. * High School Diploma/GED. * Five years' work experience in building maintenance or related experience. * Extensive verifiable experience in Electrical and knowledge with National Electrical Code. Salary Description $15.25/hour

Are you an operational leader who thrives on data-driven decision-making, inspiring strong leaders, driving efficiency and growth, and is passionate about advancing a mission that changes lives through the power of work? Goodwill Industries of New Mexico is seeking a dynamic, mission-driven Chief Operating Officer (COO) to lead and elevate our multi-site operations across the state. This role is at the forefront of our organization, overseeing retail, secondary market, and logistics while ensuring a safe, consistent, and exceptional experience for our customers, donors, and team members. The COO translates vision into action, turning strategy into clear operational plans, measurable results, and continuous improvement. If you are an experienced operational leader who thrives in complex environments and wants your work to serve a greater purpose, we encourage you to apply. Goodwill Industries of New Mexico offers a competitive compensation and benefits package, supports healthy work-life balance, and provides the opportunity to make a lasting difference while strengthening communities and creating pathways to opportunity. Starting $170,000/year. negotiable depending on experience. General Responsibilities: * Adhere to the attendance and punctuality policies of Goodwill. * Exhibit excellent customer service skills as related to the position. * Ensure HIPAA compliance & maintains confidentiality of privileged information. * Implement CARF standards into all programs and follow professional ethics as set in the Code of Conduct/Business Ethics Policy. * Perform other incidental and related duties as required and assigned. Operations, Financial Oversight and Leadership * Exhibit strong operational leadership and customer service skills as related to thrift retail, outlet, salvage, and support operations. * Contribute to organizational effectiveness by offering clear operational insight and recommendations; aligning retail, production, logistics, and support functions; and driving measurable results. * Establish, document, and enforce standardized operating procedures, guardrails, and performance expectations across all areas of operational responsibility * Lead and manage multi-site retail and production operations, ensuring consistency, efficiency, and accountability across stores, outlets, salvage, and transportation functions. * Plan, organize, and oversee day-to-day operational activities, ensuring effective execution of production flow, inventory movement, labor utilization, and customer experience standards. * Utilize data, dashboards, and performance metrics to evaluate operational effectiveness, identify trends and gaps, and implement corrective actions to improve throughput, cost control, and margin performance. * Collaborate with the President/CEO and Executive Team to translate organizational strategy into executable operational plans, timelines, and measurable outcomes. * Develop, manage, and monitor operating budgets for assigned areas; analyze variances and implement corrective actions to maintain financial discipline. * Support special projects and organizational initiatives as assigned by the President/CEO, ensuring disciplined execution and successful outcomes. People, Performance & Leadership * Lead, coach, and develop operational leaders and direct reports, fostering a culture of accountability, collaboration, continuous improvement, and mission alignment. * Coordinate cross-functional initiatives and resolve operational challenges between departments, ensuring effective communication, alignment, and timely decision-making. * Partner with Human Resources on workforce planning, leadership development, advancement planning, and employee engagement. * Work closely with Mission, Finance, Marketing/Development, HR, IT, and Facilities to eliminate silos and support enterprise-wide objectives. * Proactively identify and mitigate risks related to safety, compliance, labor, facilities, and operations. * Ensure compliance with all applicable federal, state, and local laws, regulations, accreditation requirements, and internal policies. Change Management & Continuous Improvement * Lead operational change initiatives, system implementations, and process improvements to support growth and scalability. * Apply industry best practices and continuous improvement methodologies to strengthen operational performance. * Maintain professional knowledge of thrift retail, logistics, and nonprofit operations through ongoing education and peer engagement. Requirements Job-Specific Competencies: * Strong writing, proofreading, and editorial skills * Strong leadership, coaching, and team development skills * Proficiency in reading financial information and developing budgets * Strong analytical, organizational, and time-management skills * Proficiency with data systems, reporting tools, and standard office software * Operational excellence and execution leadership; data-driven decision-making * Multi-site retail and logistics management * Change management and scalability * Risk management, safety, and compliance stewardship Physical Demands & Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25lbs and may occasionally be exposed to outside weather conditions. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required. Supervisory Responsibilities: Directly supervises assigned personnel. Carries out supervisory responsibilities in accordance with organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. * Bachelor's degree in Business Administration, Operations Management, Supply Chain, Retail Management, or a related field, Masters preferred; equivalent combination of education and experience may be considered. * Minimum of 10 years of progressive operational leadership experience, including senior-level responsibility within multi-site retail, logistics, supply chain, or similarly complex, labor-intensive environments. * Demonstrated experience building, implementing, and enforcing processes, standard operating procedures, performance metrics, and operational guardrails across multiple departments or locations. * Proven track record of financial and people leadership, including budget ownership, cost control, performance management, and leading large, diverse teams to measurable operational outcomes. Personal Characteristics * Demonstrates integrity, professionalism, and sound judgment. * Highly collaborative with strong relationship-building skills. * Strategically agile and able to anticipate trends. * Strong communicator capable of engaging diverse audiences. * Results-driven with strong accountability. * Politically savvy and effective navigating complex environments. * Innovative, adaptable, and solutions oriented. Value-Based Work Environment Notice: This position requires excellent abilities to solve problems, prioritize work assignments and work well under pressure and deadlines. This position will interact with customers (internal and external), vendors, community partners, the President/CEO and members of the Board of Directors. In addition, the position involves responding to and effectively managing many sensitive and confidential matters affecting the operations of the agency. This position is classified as Executive Management and thus requires additional mental efforts involved in performing the job satisfactorily and may require extra hours beyond a regular workweek. Individuals must: * Communicate a compelling and inspired vision of GINM's mission and make the vision real and "shareable" by everyone. Be strategically agile, accurately anticipating future consequences and trends. * Be approachable and gracious and build rapport easily and well. Can motivate many kinds of direct reports and invites input from each person while sharing ownership and recognition. * Know how to manage conflicts, seeing them as opportunities, hammer out tough agreements and settle disputes equitability. Negotiates well, settling differences with minimum noise and without damaging relationships. Build effective teams and task forces when necessary, defining success in terms of the whole team. * Action oriented and enjoy hard work with the ability to make decisions on imperfect information. * Deal with ambiguity, effectively manage change and handle risk and uncertainty. Make good decisions based upon a mixture of analysis, wisdom, experience and judgment. * Have organizational skills and the ability to multi-task and marshal resources to get the job done. Use logic, honest analysis and consultation with others to solve difficult problems with effective solutions. * Be results oriented and can be counted on to meet and/or exceed goals successfully. * Know how business works in the marketplace as well as know the competition. Dedicated to meeting the expectations and requirements of internal and external customers. Get first-hand customer information and use it to improve services. * Bright and intelligent dealing comfortably with concepts and complexity. * Set clear objectives and measure progress against results. Develop schedules and task/people assignments. Good at determining the processes necessary to get things done. * Committed to continuous quality improvement through management by data. Know what to measure and how to measure it. * Politically savvy and can maneuver through complex political situations effectively and quietly. Salary Description $170,000/year.,negotiable depending on experience

Full-time Description The Veteran Family Services program fills the gaps in services for Veterans and Veteran family members when they do not qualify for other programs. When a Veteran, and/or their family member, requires assistance with building computer skills, soft skills, interviewing and other job skills, you are the one to help! As Case Manager, your other responsibilities would include, but not be limited to, helping clients create a resume, consistent contact with your clients, post-placement follow-ups, case noting, data entry for your clients, conducting classes to upskill your clients, providing job leads, and on occasion, filling out and submitting applications for your clients. You would also work closely with our other Veteran programs and our job development program. Goodwill Industries of New Mexico's mission is to “Provide skills training, job development, and social services to New Mexicans,” and you would be fulfilling that mission every day. Base pay starts at $23/hr, DOE. Position Summary: Provides case management services to persons served through service coordination, advocacy, evaluation, assessment and crisis management in an assigned program of responsibility. Essential Duties and Responsibilities: This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Adherence to the attendance and punctuality policies of Goodwill. Exhibit excellent customer service skills as related to your position. Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work. Travel as required based on caseload, scope of work. Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures. Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services. Builds and maintains collaborative relationships with community agencies. Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner. Completes all required documentation within designated timeframes including but not limited to case notes, program documentation and required reporting. Review and submit program documents such as participant budgets, reimbursements and other required program documentation as outlined in the program contract. Completes, verifies and submits monthly billing according to established timeframes. Ensures accurate caseload by closing all inactive cases on a monthly basis. Attends staff meetings; provides updates on persons served with complex issues and receives new referrals. Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards; complies with contract guidelines and regulations. Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops. Ensures HIPAA compliance. Responsible for the safety of all persons served under his/her supervision. Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy. Maintains confidentiality of all privileged information. Performs other incidental and related duties as required and assigned. Requirements Knowledge of organizational practices, policies and procedures and compliance with same. Knowledge of and compliance with all safety policies and procedures. Knowledge of applicable federal, state, county and local laws, regulations, and requirements. Knowledge of Americans with Disabilities Act (ADA). Knowledge of outreach services and activities, funding agencies, and community health care and vocational services. Skill in operating various word-processing, spreadsheets, and database software programs. Skill in gathering, analyzing, and organizing information. Skill in working effectively under pressure. Ability to plan, implement, and evaluate individual client care programs. Ability to drive safely and efficiently. Ability to travel around Albuquerque metropolitan area and outlying areas around the state. Ability to exhibit excellent customer service skills. Ability to read, write, and understand English. Ability to carry out instructions in verbal and written format. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. Ability to work extended hours and various work schedules. Ability to maintain confidentiality. Ability to work independently and demonstrate time management skills. Ability to handle multiple tasks and meet deadlines. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs and may occasionally be exposed to outside weather conditions. Exposure to behavioral problems and other risk situations that may require crisis management and other techniques to protect self and client. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required based on caseload, scope of work. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. Bachelor's Degree in social services or related human services field, preferred. (Other educational requirements may be required by funding source). One to three years' work experience in case management or social work is preferred. CCM, CRC or MSW preferred. Ability to acquire CPR and First Aid certification. Bilingual preferred. Salary Description $23.00

Full-time Description Do you want more than just a job? You want to learn and grow and to give back to your community. You want a sense of fulfillment, a career, not just a job. Then you want Goodwill Industries of New Mexico (GINM), where the power of work can transform your life, and the lives of others. GINM is looking for an enthusiastic, career-minded Retail Associate to assist our customers and support our mission, which is to provide skills training, job placement and social services to New Mexicans. GINM is a second chance employer offering cross training in different departments and advancement opportunities. Your day-to-day responsibilities will consist of customer service, accepting donations, sorting and processing those donations, stocking the sales floor, cash register operations, just to name a few. Goodwill offers competitive pay and benefits, work-life balance, and the opportunity to make a difference. What are you waiting for? Apply today! $13/hour, guaranteed 38 hours a week. Essential Duties and Responsibilities: This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Adherence to the attendance and punctuality policies of Goodwill Exhibit excellent customer service skills as related to your position. Maintain confidentiality of all privileged information. Performs other incidental and related duties as required and assigned. Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times. Responds to customer questions and issues in a friendly and courteous manner; contacts supervisor as needed. Provides efficient check-out to all customers; receives cash, credit cards etc. as payment for goods. Counts money to verify amounts, issues correct change, provides receipt for funds received, wraps and bags merchandise. Verifies cash register balances by comparing total on cash register with the amount of currency in register. Maintains work area in an organized manner. Promotes sales by setting up displays and organizing and arranging furniture and merchandise. Maintains merchandise on sales floor by stocking racks, counters, and displays with donated merchandise. Maintains cleanliness of store by cleaning shelves, counters and displays. Transports boxes, bins and crates to work areas; distributes items and salvage to appropriate areas; disposes of unsalable items. Responsible to process and price all incoming donations, including wares, books, shoes, furniture, etc. Maintains production levels; documents timely and accurately the number of items/bins processed. Reviews donations for quality; determines which items are routed to specific areas for further distribution. Accepts and receives donations and ensures they are recorded appropriately. Ensures donations area is secured at all times and protect donations from misuse. Operates material handling equipment. Attends and participates in regularly scheduled staff meetings. Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security. Requirements Knowledge of organizational practices, policies and procedures and compliance with the same. Knowledge of and compliance with all safety policies and procedures. Ability to maintain confidentiality. Ability to communicate efficiently and effectively both verbally and in writing. Ability to exhibit excellent customer service skills. Ability to read, write and understand English. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. Ability to work extended hours and various work schedules. Ability to work independently and demonstrate time management skills. Ability to handle multiple tasks and meet deadlines. Knowledge of visual merchandising, and sales promotion. Ability to calculate figures and amounts including discounts, interest and percentages. Ability to operate a cash register. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. High School Diploma/GED, preferred One-year retail work experience or equivalent combination of education and experience, preferred. Salary Description $13/hr

Join a mission that matters At Goodwill Industries of New Mexico, we believe in the power of work to change lives. Every item donated and sold helps fund free programs and services that support over 21,000 New Mexicans each year. We're looking for a Donations Acquisition Specialist who's passionate about building relationships and inspiring donations of money and gently used items from businesses and organizations across the region. You'll play a key role in organizing donation drives, cultivating community partnerships, and supporting targeted marketing initiatives to promote Goodwill's mission and services. What You'll Do Cultivate and manage relationships with local businesses, schools, and community organizations to organize donation drives and secure item donations. Represent Goodwill at community events, meetings, and public forums across the state. Act as the main point of contact for external partners participating in donation initiatives. Maintain an active calendar of outreach efforts and engagement activities. Research, identify, and cultivate new donor segments using data and community insights. In coordination with leadership, develop innovative donation strategies to drive growth and foster long-term donor relationships. Track KPIs, analyze trends, and adjust strategies to maximize results. Why Join GINM? Be part of a mission-driven team transforming lives. See your impact in action across communities. Work in a creative, collaborative, and supportive environment. Gain valuable experience and opportunities for growth Requirements Must-Haves Strong communication and relationship-building skills. Experience with outreach, event planning, or partnership development. Comfort making outreach calls to potential donors and collaborators. Project management abilities and multitasking savvy. High attention to detail and follow-through. Proficient in Microsoft Office; CRM/database experience preferred. Collaborative, flexible, and mission-aligned mindset. Reliable transportation, current NM driver's license, and clean driving record (7 years). Willingness to work flexible hours and travel locally as needed. Minimum Qualifications Minimum of three (3) years in sales, fundraising, donor development, or business outreach. Willingness to travel frequently within the state.

Full-time Description You want more from your job; you want a sense of fulfillment. You want a career with opportunities, to learn and grow. You want Goodwill Industries of New Mexico (GINM), where the power of work can transform your life, and the lives of others. GINM is looking for an enthusiastic, career-minded Retail Lead to assist our customers and support our mission, which is to provide skills training, job placement and social services to New Mexicans. We are a second chance employer offering advancement opportunities. Day-to-day responsibilities consist of customer service, training employees, assist the Manager/Assistant Manager in planning, assigning and directing work, cash accountability and securing company assets, just to name a few. GINM is committed to providing employees what they need to be successful. Goodwill offers competitive pay and benefits, work-life balance, and the opportunity to make a difference. What are you waiting for? Apply today! $14.75/hour, guaranteed 38 hours a week. Essential Duties and Responsibilities: This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Adherence to the attendance and punctuality policies of Goodwill Exhibit excellent customer service skills as related to your position. Answers and resolves customer's complaints and inquiries and promotes excellent customer service. Closes store, reconciles cash with daily sales reports and secures store/facility in the absence of the Store Manager and Assistant Manager. Supervises the sales floor, processing area and donation center to ensure accountability. Performs work of retail associates, as defined the retail associate job description. Maintain confidentiality of all privileged information. Performs other incidental and related duties as required and assigned. Assists in training, supervising and mentoring retail associates in store procedures and policies. Stocks and maintains merchandise on sales floor. Promotes sales by setting up displays and arranging merchandise. Receives cash, credit card payments etc. for goods; issues change and receipts; assists customers in the accurate application of their transaction according to established policies and procedures. Opens store and prepares the store/facility for business in the absence of store manager and assistant manager. Prepares and maintains records of store operations including but not limited to daily sales reports, cash deposits and opening/closing reports. Communicates and documents progress, concerns and problems to Store Manager and/or Assistant Manager. Attends and participates in regularly scheduled staff meetings. Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security. Operates material handling equipment. Supervisory Responsibilities: In conjunction with the Manager and/or Assistant Manager, supervises employees in the assigned store/facility and as directed. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, directing work, cash accountability and securing company assets. Requirements Knowledge of organizational practices, policies and procedures and compliance with same Knowledge of and compliance with all safety policies and procedures. Ability to read, write, and understand English. Knowledge of retail operations and customer service standards. Knowledge of basic math, accounting and cash management. Ability to communicate effectively both verbally and in writing. Ability to work extended hours and various work schedules. Ability to handle multiple tasks and meet deadlines. Ability to carry out instructions furnished in verbal or written format. Ability to work independently with minimal supervision. Ability to maintain confidentiality. Ability to demonstrate excellence in everything, and continually seek improvement in results. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50 lbs and may occasionally be exposed to outside weather conditions. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. High School Diploma/GED. Two years retail work experience or equivalent combination of education and experience. Salary Description $14.75/hour