Goodwill Industries of Northwest Texas jobs - 25 jobs

Job Title: Material Handler Department: Salvage Reports To: Transportation and Salvage Manager FLSA Status: Full Time or Part Time, Non-exempt MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. SUMMARY To provide material handling service for GINWT sites on a daily basis. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Support GIL's mission, and implement Goodwill's core values of commitment, excellence, innovation, integrity, interdependence, respect, and teamwork. Sort and segregate product from distributor efficiently and accurately by aisle or section onto pallets or carts for safe transport to stores/salvage area. Safely and efficiently use manual pallet jacks or stacking carts to transport products to the stores or salvage area. Safely, efficiently, and accurately stage products in proper area location throughout the warehouse. Assist with removal of pallets, cardboard, trash from the sales floor and returning to proper location or disposal point in the warehouse. Follow proper procedures for cardboard and waste disposal, safely using equipment such as balers and compactors. Responsible for general housekeeping of assigned areas. Provide outstanding Customer Service to internal and external customers. Assist with snow removal, as necessary. May be required to obtain forklift and /or electric pallet jack certification in order to fill in for other positions when necessary. Perform other duties as assigned by supervisor. Ability to function as a team member and get along with others. Ability to accept supervisory coaching related to performance, work habits and attitude. Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others. SUPERVISORY RESPONSIBILITIES None required. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or (GED). Material handling experience. CERTIFICATES, LICENSES, REGISTRATIONS None required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to 50 lbs., stand for prolonged periods, stoop, and bend, and push/pull up to 1000 lbs. on wheels. WORK ENVIRONMENT The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. There are no unusual work environment characteristics involved with this position. HIGH Frequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.) Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Title: Retail Associate Reports To: Retail Management Status: Full or Part-time; Non-Exempt Department: Retail MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs, and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. Summary : Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to always work with integrity and a positive attitude. Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor's door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands. Essential Duties and Responsibilities: Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” Provide excellent customer service to both external and internal customers. Smile and greet all customers as they enter the location. Become familiar with and follow the GINWT Guidelines. Always maintain good personal hygiene and appearance. Perform necessary work to ensure store cleanliness. Adhere to all Goodwill policies, procedures, and regulations. Production and Pricing Quota driven environment: Textile Quota - Minimum of 75 pieces per processor per hour Hardline Quota - Minimum of 2 bins per processor per hour Receive items from the staging area while maintaining a clean and orderly workstation. Make a visual survey to determine a) the type of wares/textile: and quality of goods: b) possible safety hazards and, c) any offensive odors. Sort and place in separate containers items by category as described in the guidelines. Recognize and set aside items that may be collectible or that may have a higher-than-usual value. Handle merchandise to ensure minimal damage. Do not mix items that will result in damage. Packing wares in an appropriate manner for store shipment. Set aside seasonal items (Christmas, Halloween, etc.) for warehouse storage. Ensure that hazardous items (jagged/broken glass, hypodermic needles, etc.) are properly discarded. Sales Floor Present a friendly, cooperative attitude to the public at all times. Help load and unload store merchandise as needed. Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing. Notify the Store Manager of low and overstocked items. Cashiering Performs all register transactions accurately. Maintain sales floor and cash register stock level according to standards. Adhere to GINWT Over/Short Policy Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing. Donations Receive and record donations from the public. Sort donations according to company guidelines Other duties as assigned. Supervisory Responsibilities: None Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Requires the ability to be consistently at work and on time on scheduled workdays. Interacts and works respectively with customers and staff who are living with disabilities. Demonstrates sensitivity and the ability to communicate with a diverse population. Conveys information clearly through verbal communication. Works independently while fostering a strong team atmosphere. Demonstrates professionalism, integrity, and ethical behavior. Education and/or Experience: High school or GED preferred. Basic math skills Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high. Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds. The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares. Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns. Stand for long periods throughout the day. The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks. Demonstrate visual acuity to evaluate donated items for quality. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the environment is usually moderate. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Titl e: Production Supervisor Reports To: General Manager Status: Non- Exempt Status, Full Time Department : Retail Responsible for overall management and operation of the department. Duties include, but are not limited to the improvement, development and management of Production. Responsible for promoting Agency culture of respect, consideration, fairness and accountability to each other and the public. Essential Duties and Responsibilities: Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” Follow and complete duties assigned by members of retail management. Maintain excellent employee and customer relations. Must be able to meet the scheduling needs and must be flexible to working outside of the scheduled shift to offer support where needed. Responsible for meeting and exceeding when possible daily production quotas: Textile quota -75 pieces per processor per hour Hardline quota -2 bins per processor per hour Quotas can be changed higher or lower by the General Manager depending on the flow of donations and the needs of the stores. Assist and supervise processors with making visual survey to determine: Type of wares: quality of goods Possible safety hazard and Any offensive odors Assist with security and safety of company employees, property and assets Work closely and in frequent communication with the General Store Manager and the Operations Team Leaders at their locations. Assist processors in recognizing items that may be collectable or have a higher than usual value. When determination is made of collectible or very high-quality merchandise, merchandise will be placed in store as directed by General Manager. Lead and encourage production work force Keep production equipment in proper working order. Notify Director of Retail promptly of any defects. Ensures that all financial paperwork including, but not limited to, production logs, inventories, and other assigned work is properly completed and in a timely manner. Enforce safety and security policies and procedures. Observe and report verbally and in writing to General Store Manager any suspicious activity which includes, but is not limited to, possible theft issues and employee relations issues from staff. Responsible for all documentation such as: Production log, Incident reports, Absentee reports Maintain good housekeeping, keeping walkways and aisles clear of hazards at all times and inspecting on an hourly basis. Ensure that all work stations and entire Production areas are clean and organized for the next day. Ensure that all supplies necessary are at the work stations to ensure efficiency. Adhere to all Goodwill policies, procedures and regulations. Provide excellent customer service to both external and internal customers All other duties as assigned. Supervisory Responsibilities: Supervises production staff to meet assigned goals. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent. Ability to complete daily reports. Must b able to communicate with the public and employees. Must bee honest and dependable. Must have clean clothing and good hygiene. Must be flexible to hours, shifts and locations. Hours may be extended when working on a special project or new store opening. Education and/or Experience: Must have high school diploma or GED. Customer relations skills. Good math aptitude. Working knowledge of retail sales. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional stooping, kneeling and crouching. Is regularly required to talk or hear. Must be able to walk and stand for eight hours or more per day. Must be able to use hands and feet and reach with hands and arms. Must have sufficient eyesight and manual dexterity to discriminate between and classify items. Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds. Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee will be exposed to airborne particles (dust, animal hair, lint). May work outside in hot, cold, or wet conditions. Employees assigned to a Warehouse will encounter cold and hot working conditions. The work environment ranges from very quiet to noisy. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Job Title: Donation Attendant Reports To: General Manager Status: Full- time/or PT Non-Exempt Department: Retail MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. Summary: Cheerfully and courteously greet customers and donors. Receive, verify, and distribute donation receipts. Essential Duties and Responsibilities: Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others. Provide excellent customer service to both external and internal customers. Cheerfully greet all customers and donors. Present a friendly, cooperative attitude to general- public, at all times. Receive donations, thank the donor, and distribute donation receipts to every donor. Help customers unload donations from their vehicle. Maintain a clean and safe work environment. To minimize damage to goods, take care to load and unload trucks in a safe and careful manner. Unload all goods from Goodwill truck at donation site. Store all goods in an orderly manner in areas designated by Director of Retail or General Manager Report any, and all incidents or accidents as soon as possible to supervisor. Maintain good personal hygiene, and personal appearance, at, all, times. Safely and efficiently use manual pallet jacks or stacking carts to transport. Follow proper procedures for cardboard and waste disposal, safely using equipment such as balers and compactors. Understand the safety requirements for your job and follow agencies Safety Policies and Rules and Regulations. Adhere to all Goodwill policies and procedures. Perform other duties or tasks as assigned by supervisor. Supervisory Responsibilities: None Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or GED preferred. Other Skills and Abilities: Must have and demonstrate excellent customer service skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must lift/and move up to 50 pounds. Must be able to stand for prolonged periods. Occasional stooping, kneeling and crouching. Frequent Lifting. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Occasionally exposed to extreme atmospheric conditions. (temperature, noise, fumes, dust, snow, etc.) The noise level in the environment is usually moderate. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Titl e: Maintenance Reports To: Operations Manager Status: Non-Exempt, Full time Department: Maintenance Maintains the working and physical condition of Goodwill property and facilities. Essential Duties and Responsibilities: Repair or replace defective equipment parts using hand tools and power tools, and reassemble equipment. Observing, receiving, and otherwise obtaining information from all relevant sources. Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, and the physical condition of buildings does not deteriorate. Inspect drives, motors, and belts, check fluid levels, replace filters, and perform other maintenance actions, following checklists. Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices. Assemble, install and/or repair wiring, electrical and electronic components, pipe systems and plumbing, machinery, and equipment. Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, and parts catalogs as necessary. Inspect, operate, and test machinery and equipment in order to diagnose machine malfunctions. Record maintenance and repair work performed and the costs of the work. Clean and lubricate shafts, bearings, gears, and other parts of machinery. Dismantle devices to gain access to and remove defective parts, using hoists, cranes, hand tools, and power tools. Plan and lay out repair work using diagrams, drawings, blueprints, maintenance manuals, and schematic diagrams. Order parts, supplies, and equipment from catalogs and suppliers, or obtain them from storerooms. Adjust functional parts of devices and control instruments, using hand tools, levels, plumb bobs, and straightedges. Paint and repair roofs, windows, doors, floors, woodwork, plaster, drywall, and other parts of building structures. Operate cutting torches or welding equipment to cut or join metal parts. Align and balance new equipment after installation. Inspect used parts to determine changes in dimensional requirements, using rulers, calipers, micrometers, and other measuring instruments. Set up and operate machine tools to repair or fabricate machine parts, jigs and fixtures, and tools. Maintain and repair specialized equipment and machinery found in cafeterias, laundries, hospitals, stores, offices, and factories. Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles. Fabricate and repair counters, benches, partitions, and other wooden structures such as sheds and outbuildings. Estimate repair costs. Lay brick to repair and maintain buildings, walls, arches and other structures. Grind and reseat valves, using valve-grinding machines. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Provide excellent customer service to both external and internal customers. Other duties as assigned. Supervisory Experience: Two years Skills and Abilities: Mechanical -- Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Building and Construction -- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. Public Safety and Security -- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Design -- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their operations. Equipment Maintenance -- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. Repairing -- Repairing machines or systems using the needed tools. Troubleshooting -- Determining causes of operating errors and deciding what to do about it. Installation -- Installing equipment, machines, wiring, or programs to meet specifications. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Equipment Selection -- Determining the kind of tools and equipment needed to do a job. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Operation Monitoring -- Watching gauges, dials, or other indicators to make sure a machine is working properly. Coordination -- Adjusting actions in relation to others' actions Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Manual Dexterity -- The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. Near Vision -- The ability to see details at close range (within a few feet of the observer). Multilimb Coordination -- The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. Arm-Hand Steadiness -- The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Visualization -- The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. Finger Dexterity -- The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Physical Activity: Performing General Physical Activities -- Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. Handling and Moving Objects -- Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems. Controlling Machines and Processes -- Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Title: Retail Store Manager in Training (MIT) Reports To: Director of Retail Status: Non-Exempt, Full time Department: Retail Assists the General Manager in the efficient operation of a retail store. If no General Manager in place, works under the supervision of the Retail Mentor. This is a training position to prepare highly qualified new hires or existing Assistant Store Managers for a General Manager position. MIT must be able to work a flexible schedule, including evenings and weekends. Travel will be required in all locations. Hotel and per diem may apply when traveling to retail stores in surrounding areas. Essential Duties and Responsibilities Responsible for all documentation such as: Incident reports, Gold Forms, Disciplinary Action, Personnel Action Forms, United Way Pledge Forms, and other employee related documentation with support from HR and Retail Mentor. Ensures that all financial paperwork including, but not limited to, sales, production and other assigned work is properly completed and in a timely manner with support from Accounting and Retail Mentor. Copy Retail Mentor on documentation. Responsible for all safety systems and procedures in the facility including, but not limited to, safety meetings, safety inspections, fire extinguishers, escape routes, hazards, etc. Must immediately report safety hazards and take steps to ensure safety of public and employees with support from Health &Safety Specialist. Responsible for all security on the premises including, but not limited to, insuring facility is properly secured (locked), security systems are working and turned on, normally locked doors are locked (office, dressing room, etc.), outside lighting is working, and any other security issues observed. Maintains positive, team atmosphere and relations with peers, subordinates, and other departments. Maintains and continuously updates the retail merchandising of store. Maintain appropriate standards of cleanliness and organization of sales floor, production area, and store grounds. Analyzes and resolves work problems and assists workers in solving problems. Suggests changes in working conditions to increase efficiency of department. Represents the company in the community in a positive and professional fashion. Models the expected behavior to the staff, as well as understands and complies with the cashier . Directs, supervises, and coordinates staff activities with Director of Retail, General Manager and Retail Mentor to assure store goals and objectives are being met. Models the expected behavior of staff, including the Core 4, understands and complies with the cashier . Must have own transportation to be able to make bank deposits daily and in a timely manner. Assist General Manager/Retail Mentor with planning for best possible merchandising system, including displays and store presentation. Lead and encourage store work force, assist with staff training; assign specific duties in absence of the General Manager/Retail Mentor with the support of HR, Health & Safety Specialist, Retail Mentor and Director of Retail. Keep store equipment in proper working order. Notify Director of Retail/Manager of maintenance needs. Maintain good housekeeping, keeping customer & employee walkways & aisles clear of hazards at all times, inspecting on an hourly basis. Ensure that donation attendants are making eye contact with donors, assist donors with the unloading of items, offer a Goodwill receipt and thank donor. Adhere to all Goodwill policies, procedures, and regulations. Understand and adhere to policies and procedures in Retail Handbook. Provide excellent customer service to both external and internal customers. Other duties as assigned. Supervisory Responsibilities: Supervises retail store staff under the supervision of the General Manager/Retail Mentor. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent. Ability to complete daily reports. Must be able to communicate with the public. Must be honest and dependable. Must have clean clothing and good hygiene. Must have own transportation and have valid driver's license and liability insurance. Education and/or Experience: Must have high school diploma or GED. Previous cashiering and supervisory experience within a retail environment. Management and customer relations skills within a retail environment. Good math aptitude. Working knowledge of cashiering, bank deposits and retail sales. Competencies Customer/Client Focus. Problem Solving/Analysis. Leadership. Learning Orientation. Project Management. Communication Proficiency. Performance Management. Technical Capacity. Financial Management. Ethical Conduct. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional stooping, kneeling, and crouching. Is regularly required to talk or hear. Must be able to walk and stand for up to eight hours per day. Must be able to use hands and feet and reach with hands and arms. Must have sufficient eyesight and manual dexterity to discriminate between and classify items. Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds. Must utilize team lift when items are bulky and/or over 50 pounds. Must demonstrate and coach safe lifting practices. Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee will be exposed to airborne particles (dust, animal hair, lint). May work outside in hot, cold, or wet conditions. The work environment ranges from very quiet to noisy. Other duties: The job description is not designed to cover all activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Titl e: General Accountant Reports To: Accounting Manager Status: Non-exempt Department: Accounting Approved : Robin Raney, 12/9/2025 MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. Summary: This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations. Essential Duties and Responsibilities: All job functions are to be performed following safety guidelines and regulations Ability to function as a team member and get along with others. Ability to accept supervisory coaching related to performance, work habits and attitude. Perform work in a safe manner observing all Goodwill safety policies/procedures. Perform duties and interact with all Goodwill team members, clients, and customers in a professional manner. In collaboration with CFO and Accounting Manager, coordinate and/or perform general accounting activities, including creating & posting journal entries during month end close. Posts all accounts receivable transaction, including deposits and other cash receipts. Posts Interest Income for Investment and Savings Accounts. Assists CFO and Accounting Manager in researching accounting issues and/or discrepancies. Performs manual journal entry review monthly, verifying appropriate backup and signatures. Manages all AR invoicing and record keeping. Assist CFO and Accounting Manager in creating, revising, and maintaining written policies and procedures. Provide documentation and assist CFO during financial audit(s). Protects organization by maintaining confidential departmental information. Participate in store audits bi-annually. Other duties and projects as assigned by CFO including identifying and setting goals for the year to accomplish as a finance team. Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” Supervisory Responsibilities: None Education and/or Experience: Bachelor's Degree in Accounting, Associate's Degree with 2 years of accounting experience, or 4 years of accounting experience in lieu of degree, with preference given for Accounts Receivable experience. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Computer Skills, advanced proficiency in Word and Excel. Basic accounting skills required for creating journal entries and understanding accounting reports. Experience with NetSuite or other accounting software. Excellent written and verbal communication skills. Ability to set priorities, take initiative, manage multiple tasks and meet deadlines. Self-starter, very detail-oriented and possess the ability to work independently. Good organizational and project management skills. Must have valid Texas driver's license, proof of liability insurance, and good driving record to qualify for Goodwill's auto insurance policy. Ability to travel and drive within the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle. Ability to work as a team member. Work Environment: The requirements listed above are representative of the knowledge, skill and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Climate-controlled office environment May occasionally travel to/from stores for audits and other activities as needed. A company car is provided for this purpose. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Able to sit and work at a computer most of the work day. Able to stand, walk, sit, bend, reach. Able to hear, speak. Able to communicate verbally and in writing. Able to lift light loads, 10-20 pounds, and greater weights with assistance. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Title: DGR Coordinator Reports To: Chief Operating Officer Status: Non-Exempt Department: DGR Administration Approved: Nick Robinson, Robin Raney 9/25/2025 MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. Summary: Responsible for providing administrative support for the Chief Operating Officer (COO) and the Donated Goods Retail (DGR) leadership team. The DGR leadership team includes the Director of Retail, Director of Operations & Commercial Services, and the Regional Managers. This position ensures the smooth coordination of communication, scheduling, procurement, and reporting functions across the team. Serving as a liaison between DGR leadership and their teams, this individual plays a critical role in aligning field operations with strategic priorities. This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations. Essential Duties and Responsibilities: All job functions are to be performed according to safety guidelines and regulations. Logistical & Administrative Support Manage tasks assigned by DGR Leadership. Undertake the tasks of receiving calls, taking messages and routing correspondence. Handle requests and queries professionally. Maintain calendar, arrange meetings and appointments, and provide reminders. Schedule travel, appointments and meetings for COO and others as assigned. Assist in organizing staff and DGR meetings at the direction of COO and DGR staff. Communicate with COO and DGR leadership to keep tasks aligned with set goals. Report and escalate issues and concerns to leadership as needed. Handle customer service calls and route to proper DGR team members. Assist with Bids or Request for Proposals and potential vendor identification. Procurement & Inventory Coordination Oversee inventory of Manager's shirts and team member's vests. Submits, tracks, and manages departmental supply orders each month Monitors and reports to leadership on inventory of DGR supplies. Coordinates timely distribution of departmental supplies to stores and operations locations Assist with distribution of New Goods Merchandise to Stores including warehouse sorting/inventory check-in Retail Liaison & Field Communication Distribute retail signage as directed by DGR Staff. Respond to store signage requests and coordinate signage orders with the Director of Communications. Serve as the point of contact for stores to the admin office. Reporting & Data Management Complete password resets and new user inputs for Point-of-Sale system and Production System Enter New Goods Data, input orders and purchase requests as directed by Director of Retail/COO Complete and distribute daily retail sales reports. Supports the development of departmental reports, spreadsheets, and dashboards for performance tracking and project management Implement and maintain an efficient documentation and filing system. Team Engagement & Culture Building Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” General Responsibilities Ability to function as a team member and get along with others. Ability to accept supervisory coaching related to performance, work habits and attitude. Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” Other duties as assigned. Supervisory Responsibilities: None Education and/or Experience: High School Diploma or equivalent required. Experience in customer service, office management, or multi-departmental support roles Two years of Microsoft Office experience in Outlook, Word, PowerPoint, Excel, and Teams Experience reviewing written text for typographical consistency, grammar, and spelling. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodation could be provided to enable individuals with disabilities to perform the essential functions. Exceptional written and verbal communication skills Strong organizational, planning and multitasking abilities with attention to detail and problem-solving. Full comprehension of office management systems and procedures Ability to pass Digital Literacy Assessment Ability to work independently, exercise judgment, and maintain confidentiality Strong people skills and a collaborative mindset Must have valid Texas driver's license, proof of liability insurance, and good driving record to obtain auto insurance coverage Ability to travel and drive within Goodwill territory and abide by all procedures pertaining to the use of a company vehicle Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation could be provided to enable individuals with disabilities to perform the essential functions of this position. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, filing cabinets and fax machines. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is consistently required to sit, talk, or listen. Specific vision abilities required by this job include close vision and the ability to focus. Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds. Must utilize team lift when items are bulky and/or over 50 pounds. Must demonstrate and coach safe lifting practices. The employee must occasionally operate a pallet jack within the warehouse. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Titl e: Lead Cashier Reports To: General Manager Status: Non-Exempt Department: Retail MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. Summary: Assists the store manager in the efficient operation of a retail store. Essential Duties and Responsibilities: Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others. Follow and complete duties assigned by members of retail management. Smile and greet all customers as they enter the location. Assist with store manager with planning for best possible merchandising system, including displays and store promotions. Present a friendly, cooperative attitude to general public at all times. Lead and encourage store work force; when directed, assist with staff training; assign specific duties in absence of manager. Help load and unload store merchandise as needed. Must have own transportation to be able to make bank deposits in timely manner. Sort donations according to company guidelines Assist keeping store stock available. Assist in store security. Notify the Store Manager of low and overstocked items. Call Store Manager for all voids and customer returns. Perform necessary janitorial work. Adhere to all Goodwill policies, procedures and regulations. Provide excellent customer service to both external and internal customers. Other duties as assigned. Supervisory Responsibilities: None[KF1] Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to communicate with the public. Must be honest and dependable. Must have clean clothing and good hygiene. Education and/or Experience: Prefer previous cashiering experience. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent lifting and carrying awkward materials up to 40 lbs. Constant standing up to eight hours a day. Occasional stooping, kneeling and crouching. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The noise level in the environment is usually moderate Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. [KF1]Any responsibilities to list here?

Job Titl e: Document Destruction Driver Reports To: Document Destruction Director Status: Non-Exempt Department: Document Destruction M ust be able to pass a Drug Screen Must have a clear Background Provide our clients with regularly scheduled shredding services. Essential Duties and Responsibilities: Always maintain professional appearance and excellent client relationships. Always maintain chain of custody . Maintains security of materials and content of information. Complete appropriate driving/delivery documentation. Maintain communication with the dispatch personnel Demonstrate good work habits and adhere to company policies and rules. Complete and maintain an accurate, legible, and complete driver's log. Understanding the companies “0” tolerance for policy or chain of custody violations. Provide excellent customer service to both external and internal customers. Other duties as assigned. Requirements: A professional appearance and attitude as you proudly represent Goodwill's commitment to fast, friendly, and reliable paper shredding. Must be able to pass a D.O.T. physical examination/drug screen. Must have Covid Vaccination Must have an excellent driving history and ability to pass an MVR Must be able to lift 50 pounds. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Goodwill Industries of Lubbock opened their doors in 1967 with a donation from the Lubbock Lions Club and the Downtown Rotary Club. Goodwill opened a small workshop and store at 715 28th Street in Lubbock, Texas. In 1967, Goodwill provide training and employment to 20 disabled staff and program participants. Training included small electronic repair, shoe repair, laundry, furniture repair, including wicker re-caning, and sewing. Program participants provided sub-contract services for “Laundry”, “Cleaning Shop worker”, “Store Clerks” , “Janitors”, & “Warehousemen.” In 1967 Goodwill received approximately 3000 bags of donations yearly and generated approximately $103,000 in revenue annually. Goodwill Industries of Lubbock, Inc. (GIL) acquired 21 counties in the Panhandle of Texas and 3 counties in Oklahoma in 2009. GIL now encompasses 45 counties in central and north Texas. GIL opened a 50,000 square foot facility in Amarillo Texas in June of 2010. GIL employment capacity is at 252+ people. 80 percent of the employees have a least one disability or barrier to employment In 2015, Goodwill provided employment related services to more than 18,586 people across the South Plains and Panhandle Region of Texas. Job Description The Director of Retail provides direction of all activities pertaining to the region's production and sales, including support and leadership to individual store locations within the Northwest Texas of Goodwill Industries; ensures that the highest quality of customer service is provided at all retail locations; provides administrative support in areas of compliance and procedures. The position reports directly to the CEO and consults with Director of Workforce Development, Human Resources, and administration in matters relating to job function. This is a field operational job with travel to Goodwill Industries retail stores and warehouses. Qualifications This position requires a minimum of three years of supervisory experience and at least five years of retail experience. Previous experience with Goodwill Retail Stores is preferred. A college degree is preferred, but not required. This position will directly supervise 7-10 General Managers and will indirectly supervise retail personnel. Experience working effectively and respectfully with people with disabilities and/or barriers to employment. Knowledge and skill in operating standard office equipment (phone, copier, fax, etc.) and personal computer with Microsoft Office products. Must have valid driver's license and be insurable under Agency insurance. Additional Information To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All your information will be kept confidential according to EEO guidelines. Essential Duties and Responsibilities: All job functions are to be performed following safety guidelines and regulations Oversight and direction of retail and e-commerce stores in Lubbock, Plainview, Wolfforth and Amarillo; as well as any additional retail store(s) to be added within our 45-county region. Promotes the general goals and objectives for Goodwill Industries of Northwest Texas. Assist in recruiting, training, and developing a highly motivated and effective team of a Retail Mentor, General Managers, Assistant Managers and store staff. Provides guidance, leadership and coaching to General Managers and Retail Mentor. Directs a production processes that minimizes waste and double handling, has an orderly work flow and practices effective sorting and pricing procedures while operating within an established budget. Responsible for the development and implementation of the agency's donated goods and sales strategies leading to the profitability of the total retail operations; and for providing general direction, through the functional Store Managers, for the on-going operations of all retail stores and e-commerce, excluding the Pound Store. Direct a profitable E-Commerce business, implementing individual production quotas and best practices. Engage in the shopgoodwill.com community for best practices. Operate within budget requirements. Work with the Director of Operations and CEO to assure proper maintenance, repair, and renovation of existing facilities and other assets to provide safe, clean, and attractive sales environments. Ensure standardized merchandising expectations are met. Work with CEO, Goodwill Industries International (GII) and other key staff to identify and implement new sites for stores and/or donation centers to increase Goodwill's footprint in accordance to the agency's strategic plan. Analyze and monitor expenditures and other financial information to ensure that expenses are consistent and approved. Develop budgets for increasing revenue, safeguarding margin and improving services. Recommend expenditures needed in order to increase efficiency and services of responsible functional areas. Consult with Director of Workforce Development and Human Resources regarding employee relation issues. Monitor turnover and review termination (exit) interviews to assess recruitment and retention issues and enhance job retention strategies and procedures. Actively engage with the leadership team, participate in professional development activities and committees as requested by the CEO. Model high level engagement, leadership, teamwork, work ethic and positivity. Provide excellent customer service to both external and internal customers. Engage GII in consultative retail visits, preparation for CARF Certification and the implementation of Kaizen in all stores. Other duties as assigned by the CEO Annual Compensation: $50,000 - $63,000

Job Title: Career Coach Reports To: Career Resources Manager Status: Non-Exempt/Full-Time Department: Career Resources This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations. Trains and coaches participants, as well as develops lines of communication and build partnerships within the community to assist participants who are seeking employment. Provides direct services to internal and external customers and collaborates with other professionals in accordance with program and business practices. Assesses individual participant barriers, obtains essential information, draws conclusions, and recommends a specific individualized plan for each client. Identifies skill-specific employment opportunities for participants and educates external businesses on how Goodwill can help them meet their business objectives. Essential Duties and Responsibilities: All job functions are to be performed following safety guidelines and regulations. Receive, record, and track participant activities. Receive, record and track current employment opportunities. Develop and schedule appropriate activities/classes for meeting participant's IEP goal(s). Assist participants in developing resumes, conducting simulated interviews, and practicing job search techniques toward securing employment. Meet with participants bi-weekly to ensure they are meeting Individualized Employment Plan (IEP) goals. Conduct practice interviews with Employment Development participants and provide constructive feedback. Match employment opportunities to participant talents, training, interests, and experience. Facilitate classroom instruction (both virtual and in-person) using employment related curriculum. Notify qualified candidates of job opportunities and facilitate participant/employer communications when necessary. Follow up with participant and/or employers to determine referral results. Identify prospective employment opportunities within the service area of Goodwill. Encourage proactive interaction between participants and their employers. Participate in local Career Fairs and other networking opportunities as they become available Network within the community 8 hours per month to develop partnerships. Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others”. Other duties as assigned. Supervisory Responsibilities: None Education and/or Experience: Bachelor's degree preferred; related experience in social work may be substituted. Experience in a related field: two years preferred. Experience working with or assisting persons with disabilities or barriers to employment is preferred. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Critical Thinking: Listen, assess, understand, and provide recommendations based on participant's needs. Must have exemplary personal communication skills. Ability to work with participants in a genuine and empathetic manner. Must have excellent time management skills. Must be competent in Microsoft Word and Excel and able to pass NorthStar Assessment in both. Ability to problem solve and remain calm and professional when dealing with participants, staff, and visitors. Ability to travel inside the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle. Work Environment: Environmental conditions commonly associated with the performance of the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposed to moderate noise levels in a typical office environment. Speaking on the telephone with coworkers, participants, and referring counselors. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Light office work, such as typing, speaking on the phone, and using a computer to enter data. Must be able to sit, stand and/or walk for extended periods of time. Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer. Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment. Must be able to occasionally lift up to 20 pounds. Must be able to travel as needed. Regular attendance is a necessary and essential function. Must have valid Texas driver's license, proof of liability insurance, and a good driving record. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description Job Title: Pound Associate Reports To: Pound General Manager Status: Full or Part-time; Non-Exempt Department: Logistics and Aftermarket MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs, and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. Summary: Our Pound Associates are the face of our mission to our customers and the community. As such, we expect our Pound Associates to always work with integrity and a positive attitude. Pound Associates are responsible for handling various donated goods, collecting donations at the donor's door, processing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands. Essential Duties and Responsibilities: Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” Provide excellent customer service to both external and internal customers. Smile and greet all customers as they enter the location. Become familiar with and follow the GINWT Guidelines. Always maintain good personal hygiene and appearance. Perform necessary work to ensure store cleanliness. Adhere to all Goodwill policies, procedures, and regulations. Sales Floor Present a friendly, cooperative attitude to the public at all times. Help load and unload store merchandise as needed. Demonstrate competency in rotating products. Notify the management team of low and overstocked items. Ensure that hazardous items (jagged/broken glass, hypodermic needles, etc.) are properly discarded. Cashiering Performs all register transactions accurately. Maintain sales floor and cash register stock level according to standards. Adhere to GINWT Over/Short Policy Other duties as assigned. Supervisory Responsibilities: None Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Requires the ability to be consistently at work and on time on scheduled workdays. Interacts and works respectively with customers and staff who are livingwith disabilities. Demonstrates sensitivity and the ability to communicate with a diverse population. Conveys information clearly through verbal communication. Works independently while fostering a strong team atmosphere. Demonstrates professionalism, integrity, and ethical behavior. Education and/or Experience: High school or GED preferred. Basic math skills Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Lift or move up to fifty (50) pounds of product within the store. The ability to bend and reach into gaylords four (4) feet high to remove clothing and housewares. Ability to maneuver rolling tables within the store weighing up to 200 pounds. Manual dexterity to operate cash registers. Stand for long periods throughout the day. The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, and placing items on shelves and in Pound tables. Demonstrate visual acuity to evaluate donated items for quality. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the environment is usually moderate. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Titl e: Assistant Store Manager Reports To: General Manager Status: Non - Exempt, Full time Department: Retail Assists the store manager in the efficient operation of a retail store. Essential Duties and Responsibilities: Maintains excellent customer relations. Assist store manager with planning for best possible merchandising system, including displays and store promotions. Responsible for meeting daily production quotas. Assist with cash control and related reports. Assist with security and safety of company employees, property and assets Lead and encourage store work force; when directed, assist with staff training; assign specific duties in absence of manager. Suspensions and termination decisions will be at the Store Manager's discretion. Terminations require approval of the General Manager, Director of Retail and the Manager of Human Resources. In the event the General Manager or HR Manager is not available, the Director of Workforce Development may approve. Submit documentation regarding corrective or disciplinary issues within two days of occurrence. Must be approved by General Manager, Director of Retail, and Manager of Human Resources. In the event the General Manager or HR Manager is not available, the Director of Workforce Development may approve. Keep store equipment in proper working order. Notify store manager and/or district manager promptly of any defects. Will travel daily to designated bank for Goodwill to deposit funds. Must have own transportation to be able to make bank deposits in timely manner. Employee must be accompanied by another Goodwill employee who is in good standing. Employee must submit mileage reimbursement reports for mileage driven in personal vehicle used for banking purposes. Ensures that all financial paperwork including, but not limited to, sales, production, time cards, logs, inventories, and other assigned work is properly completed and in a timely manner in the absence of a store manager. Enforce safety and security policies and procedures. Responsible for all documentation such as: Incident Reports, Absentee Reports, Counseling Statements and Warning Slips, in the absence of a store manager. Maintain good housekeeping, keeping customer & employee walkways and aisles clear of hazards at all times, inspecting on an hourly basis. Adhere to all Goodwill policies, procedures and regulations. Provide excellent customer service to both external and internal customers. Other duties as assigned. Supervisory Responsibilities: Supervises retail store cashiers Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent. Ability to complete daily reports. Must be able to communicate with the public. Must be honest and dependable. Must have clean clothing and good hygiene. Must have own transportation and have valid driver's license and liability insurance. Education and/or Experience: Must have high school diploma or GED. Previous cashiering and supervisory experience. Management and customer relations skills. Good math aptitude. Working knowledge of cashiering, bank deposits and retail sales. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional stooping, kneeling and crouching. Is regularly required to talk or hear. Must be able to walk and stand for up to eight hours per day. Must be able to use hands and feet and reach with hands and arms. Must have sufficient eyesight and manual dexterity to discriminate between and classify items. Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds. Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee will be exposed to airborne particles (dust, animal hair, lint). May work outside in hot, cold, or wet conditions. The work environment ranges from very quiet to noisy. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Job Title: Donation Attendant Reports To: General Manager Status: Full- time/or PT Non-Exempt Department: Retail MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. Summary: Cheerfully and courteously greet customers and donors. Receive, verify, and distribute donation receipts. Essential Duties and Responsibilities: Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others. Provide excellent customer service to both external and internal customers. Cheerfully greet all customers and donors. Present a friendly, cooperative attitude to general- public, at all times. Receive donations, thank the donor, and distribute donation receipts to every donor. Help customers unload donations from their vehicle. Maintain a clean and safe work environment. To minimize damage to goods, take care to load and unload trucks in a safe and careful manner. Unload all goods from Goodwill truck at donation site. Store all goods in an orderly manner in areas designated by Director of Retail or General Manager Report any, and all incidents or accidents as soon as possible to supervisor. Maintain good personal hygiene, and personal appearance, at, all, times. Safely and efficiently use manual pallet jacks or stacking carts to transport. Follow proper procedures for cardboard and waste disposal, safely using equipment such as balers and compactors. Understand the safety requirements for your job and follow agencies Safety Policies and Rules and Regulations. Adhere to all Goodwill policies and procedures. Perform other duties or tasks as assigned by supervisor. Supervisory Responsibilities: None Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or GED preferred. Other Skills and Abilities: Must have and demonstrate excellent customer service skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must lift/and move up to 50 pounds. Must be able to stand for prolonged periods. Occasional stooping, kneeling and crouching. Frequent Lifting. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Occasionally exposed to extreme atmospheric conditions. (temperature, noise, fumes, dust, snow, etc.) The noise level in the environment is usually moderate. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Title: DGR Coordinator Reports To: Chief Operating Officer Status: Non-Exempt Department: DGR Administration Approved: Nick Robinson, Robin Raney 9/25/2025 MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. Summary: Responsible for providing administrative support for the Chief Operating Officer (COO) and the Donated Goods Retail (DGR) leadership team. The DGR leadership team includes the Director of Retail, Director of Operations & Commercial Services, and the Regional Managers. This position ensures the smooth coordination of communication, scheduling, procurement, and reporting functions across the team. Serving as a liaison between DGR leadership and their teams, this individual plays a critical role in aligning field operations with strategic priorities. This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations. Essential Duties and Responsibilities: All job functions are to be performed according to safety guidelines and regulations. Logistical & Administrative Support Manage tasks assigned by DGR Leadership. Undertake the tasks of receiving calls, taking messages and routing correspondence. Handle requests and queries professionally. Maintain calendar, arrange meetings and appointments, and provide reminders. Schedule travel, appointments and meetings for COO and others as assigned. Assist in organizing staff and DGR meetings at the direction of COO and DGR staff. Communicate with COO and DGR leadership to keep tasks aligned with set goals. Report and escalate issues and concerns to leadership as needed. Handle customer service calls and route to proper DGR team members. Assist with Bids or Request for Proposals and potential vendor identification. Procurement & Inventory Coordination Oversee inventory of Manager's shirts and team member's vests. Submits, tracks, and manages departmental supply orders each month Monitors and reports to leadership on inventory of DGR supplies. Coordinates timely distribution of departmental supplies to stores and operations locations Assist with distribution of New Goods Merchandise to Stores including warehouse sorting/inventory check-in Retail Liaison & Field Communication Distribute retail signage as directed by DGR Staff. Respond to store signage requests and coordinate signage orders with the Director of Communications. Serve as the point of contact for stores to the admin office. Reporting & Data Management Complete password resets and new user inputs for Point-of-Sale system and Production System Enter New Goods Data, input orders and purchase requests as directed by Director of Retail/COO Complete and distribute daily retail sales reports. Supports the development of departmental reports, spreadsheets, and dashboards for performance tracking and project management Implement and maintain an efficient documentation and filing system. Team Engagement & Culture Building Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” General Responsibilities Ability to function as a team member and get along with others. Ability to accept supervisory coaching related to performance, work habits and attitude. Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” Other duties as assigned. Supervisory Responsibilities: None Education and/or Experience: High School Diploma or equivalent required. Experience in customer service, office management, or multi-departmental support roles Two years of Microsoft Office experience in Outlook, Word, PowerPoint, Excel, and Teams Experience reviewing written text for typographical consistency, grammar, and spelling. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodation could be provided to enable individuals with disabilities to perform the essential functions. Exceptional written and verbal communication skills Strong organizational, planning and multitasking abilities with attention to detail and problem-solving. Full comprehension of office management systems and procedures Ability to pass Digital Literacy Assessment Ability to work independently, exercise judgment, and maintain confidentiality Strong people skills and a collaborative mindset Must have valid Texas driver's license, proof of liability insurance, and good driving record to obtain auto insurance coverage Ability to travel and drive within Goodwill territory and abide by all procedures pertaining to the use of a company vehicle Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation could be provided to enable individuals with disabilities to perform the essential functions of this position. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, filing cabinets and fax machines. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is consistently required to sit, talk, or listen. Specific vision abilities required by this job include close vision and the ability to focus. Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds. Must utilize team lift when items are bulky and/or over 50 pounds. Must demonstrate and coach safe lifting practices. The employee must occasionally operate a pallet jack within the warehouse. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Titl e: Retail Store Manager in Training (MIT) Reports To: Director of Retail Status: Non-Exempt, Full time Department : Retail Assists the General Manager in the efficient operation of a retail store. If no General Manager in place, works under the supervision of the Retail Mentor. This is a training position to prepare highly qualified new hires or existing Assistant Store Managers for a General Manager position. MIT must be able to work a flexible schedule, including evenings and weekends. Travel will be required in all locations. Hotel and per diem may apply when traveling to retail stores in surrounding areas. Essential Duties and Responsibilities Responsible for all documentation such as: Incident reports, Gold Forms, Disciplinary Action, Personnel Action Forms, United Way Pledge Forms, and other employee related documentation with support from HR and Retail Mentor. Ensures that all financial paperwork including, but not limited to, sales, production and other assigned work is properly completed and in a timely manner with support from Accounting and Retail Mentor. Copy Retail Mentor on documentation. Responsible for all safety systems and procedures in the facility including, but not limited to, safety meetings, safety inspections, fire extinguishers, escape routes, hazards, etc. Must immediately report safety hazards and take steps to ensure safety of public and employees with support from Health &Safety Specialist. Responsible for all security on the premises including, but not limited to, insuring facility is properly secured (locked), security systems are working and turned on, normally locked doors are locked (office, dressing room, etc.), outside lighting is working, and any other security issues observed. Maintains positive, team atmosphere and relations with peers, subordinates, and other departments. Maintains and continuously updates the retail merchandising of store. Maintain appropriate standards of cleanliness and organization of sales floor, production area, and store grounds. Analyzes and resolves work problems and assists workers in solving problems. Suggests changes in working conditions to increase efficiency of department. Represents the company in the community in a positive and professional fashion. Models the expected behavior to the staff, as well as understands and complies with the cashier . Directs, supervises, and coordinates staff activities with Director of Retail, General Manager and Retail Mentor to assure store goals and objectives are being met. Models the expected behavior of staff, including the Core 4, understands and complies with the cashier . Must have own transportation to be able to make bank deposits daily and in a timely manner. Assist General Manager/Retail Mentor with planning for best possible merchandising system, including displays and store presentation. Lead and encourage store work force, assist with staff training; assign specific duties in absence of the General Manager/Retail Mentor with the support of HR, Health & Safety Specialist, Retail Mentor and Director of Retail. Keep store equipment in proper working order. Notify Director of Retail/Manager of maintenance needs. Maintain good housekeeping, keeping customer & employee walkways & aisles clear of hazards at all times, inspecting on an hourly basis. Ensure that donation attendants are making eye contact with donors, assist donors with the unloading of items, offer a Goodwill receipt and thank donor. Adhere to all Goodwill policies, procedures, and regulations. Understand and adhere to policies and procedures in Retail Handbook. Provide excellent customer service to both external and internal customers. Other duties as assigned. Supervisory Responsibilities: Supervises retail store staff under the supervision of the General Manager/Retail Mentor. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent. Ability to complete daily reports. Must be able to communicate with the public. Must be honest and dependable. Must have clean clothing and good hygiene. Must have own transportation and have valid driver's license and liability insurance. Education and/or Experience: Must have high school diploma or GED. Previous cashiering and supervisory experience within a retail environment. Management and customer relations skills within a retail environment. Good math aptitude. Working knowledge of cashiering, bank deposits and retail sales. Competencies Customer/Client Focus. Problem Solving/Analysis. Leadership. Learning Orientation. Project Management. Communication Proficiency. Performance Management. Technical Capacity. Financial Management. Ethical Conduct. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional stooping, kneeling, and crouching. Is regularly required to talk or hear. Must be able to walk and stand for up to eight hours per day. Must be able to use hands and feet and reach with hands and arms. Must have sufficient eyesight and manual dexterity to discriminate between and classify items. Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds. Must utilize team lift when items are bulky and/or over 50 pounds. Must demonstrate and coach safe lifting practices. Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee will be exposed to airborne particles (dust, animal hair, lint). May work outside in hot, cold, or wet conditions. The work environment ranges from very quiet to noisy. Other duties: The job description is not designed to cover all activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Title: Pound Associate Reports To: Pound General Manager Status: Full or Part-time; Non-Exempt Department: Logistics and Aftermarket MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs, and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. Summary : Our Pound Associates are the face of our mission to our customers and the community. As such, we expect our Pound Associates to always work with integrity and a positive attitude. Pound Associates are responsible for handling various donated goods, collecting donations at the donor's door, processing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands. Essential Duties and Responsibilities: Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” Provide excellent customer service to both external and internal customers. Smile and greet all customers as they enter the location. Become familiar with and follow the GINWT Guidelines. Always maintain good personal hygiene and appearance. Perform necessary work to ensure store cleanliness. Adhere to all Goodwill policies, procedures, and regulations. Sales Floor Present a friendly, cooperative attitude to the public at all times. Help load and unload store merchandise as needed. Demonstrate competency in rotating products. Notify the management team of low and overstocked items. Ensure that hazardous items (jagged/broken glass, hypodermic needles, etc.) are properly discarded. Cashiering Performs all register transactions accurately. Maintain sales floor and cash register stock level according to standards. Adhere to GINWT Over/Short Policy Other duties as assigned. Supervisory Responsibilities: None Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Requires the ability to be consistently at work and on time on scheduled workdays. Interacts and works respectively with customers and staff who are living with disabilities. Demonstrates sensitivity and the ability to communicate with a diverse population. Conveys information clearly through verbal communication. Works independently while fostering a strong team atmosphere. Demonstrates professionalism, integrity, and ethical behavior. Education and/or Experience: High school or GED preferred. Basic math skills Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Lift or move up to fifty (50) pounds of product within the store. The ability to bend and reach into gaylords four (4) feet high to remove clothing and housewares. Ability to maneuver rolling tables within the store weighing up to 200 pounds. Manual dexterity to operate cash registers. Stand for long periods throughout the day. The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, and placing items on shelves and in Pound tables. Demonstrate visual acuity to evaluate donated items for quality. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the environment is usually moderate. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Goodwill Industries of Lubbock opened their doors in 1967 with a donation from the Lubbock Lions Club and the Downtown Rotary Club. Goodwill opened a small workshop and store at 715 28th Street in Lubbock, Texas. In 1967, Goodwill provide training and employment to 20 disabled staff and program participants. Training included small electronic repair, shoe repair, laundry, furniture repair, including wicker re-caning, and sewing. Program participants provided sub-contract services for “Laundry”, “Cleaning Shop worker”, “Store Clerks” , “Janitors”, & “Warehousemen.” In 1967 Goodwill received approximately 3000 bags of donations yearly and generated approximately $103,000 in revenue annually. Goodwill Industries of Lubbock, Inc. (GIL) acquired 21 counties in the Panhandle of Texas and 3 counties in Oklahoma in 2009. GIL now encompasses 45 counties in central and north Texas. GIL opened a 50,000 square foot facility in Amarillo Texas in June of 2010. GIL employment capacity is at 252+ people. 80 percent of the employees have a least one disability or barrier to employment In 2015, Goodwill provided employment related services to more than 18,586 people across the South Plains and Panhandle Region of Texas. Job Description The Director of Retail provides direction of all activities pertaining to the region's production and sales, including support and leadership to individual store locations within the Northwest Texas of Goodwill Industries; ensures that the highest quality of customer service is provided at all retail locations; provides administrative support in areas of compliance and procedures. The position reports directly to the CEO and consults with Director of Workforce Development, Human Resources, and administration in matters relating to job function. This is a field operational job with travel to Goodwill Industries retail stores and warehouses. Qualifications This position requires a minimum of three years of supervisory experience and at least five years of retail experience. Previous experience with Goodwill Retail Stores is preferred. A college degree is preferred, but not required. This position will directly supervise 7-10 General Managers and will indirectly supervise retail personnel. Experience working effectively and respectfully with people with disabilities and/or barriers to employment. Knowledge and skill in operating standard office equipment (phone, copier, fax, etc.) and personal computer with Microsoft Office products. Must have valid driver's license and be insurable under Agency insurance. Additional Information To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All your information will be kept confidential according to EEO guidelines. Essential Duties and Responsibilities : All job functions are to be performed following safety guidelines and regulations Oversight and direction of retail and e-commerce stores in Lubbock, Plainview, Wolfforth and Amarillo; as well as any additional retail store(s) to be added within our 45-county region. Promotes the general goals and objectives for Goodwill Industries of Northwest Texas. Assist in recruiting, training, and developing a highly motivated and effective team of a Retail Mentor, General Managers, Assistant Managers and store staff. Provides guidance, leadership and coaching to General Managers and Retail Mentor. Directs a production processes that minimizes waste and double handling, has an orderly work flow and practices effective sorting and pricing procedures while operating within an established budget. Responsible for the development and implementation of the agency's donated goods and sales strategies leading to the profitability of the total retail operations; and for providing general direction, through the functional Store Managers, for the on-going operations of all retail stores and e-commerce, excluding the Pound Store. Direct a profitable E-Commerce business, implementing individual production quotas and best practices. Engage in the shopgoodwill.com community for best practices. Operate within budget requirements. Work with the Director of Operations and CEO to assure proper maintenance, repair, and renovation of existing facilities and other assets to provide safe, clean, and attractive sales environments. Ensure standardized merchandising expectations are met. Work with CEO, Goodwill Industries International (GII) and other key staff to identify and implement new sites for stores and/or donation centers to increase Goodwill's footprint in accordance to the agency's strategic plan. Analyze and monitor expenditures and other financial information to ensure that expenses are consistent and approved. Develop budgets for increasing revenue, safeguarding margin and improving services. Recommend expenditures needed in order to increase efficiency and services of responsible functional areas. Consult with Director of Workforce Development and Human Resources regarding employee relation issues. Monitor turnover and review termination (exit) interviews to assess recruitment and retention issues and enhance job retention strategies and procedures. Actively engage with the leadership team, participate in professional development activities and committees as requested by the CEO. Model high level engagement, leadership, teamwork, work ethic and positivity. Provide excellent customer service to both external and internal customers. Engage GII in consultative retail visits, preparation for CARF Certification and the implementation of Kaizen in all stores. Other duties as assigned by the CEO Annual Compensation: $50,000 - $63,000