Goodwill Industries of Northwest Texas jobs

Assist with merchandise deliveries to and from retail stores and main plant. Assist driver as needed. Essential Duties and Responsibilities: Load and unload all goods from truck at the plant. Store all goods in an orderly manner at designated areas in the backyard or in the warehouse. To minimize damage to goods, take care to load and unload truck in a safe and care-full manner. Receive donations from the public; verify and distribute donation receipts to every donor. Report any and all incidents or accidents as soon as possible to supervisor. Cheerfully and courteously greet customers who bring the donations. Provide excellent customer service to both external and internal customers. Maintain professional appearance and excellent client relationships. Help customers unload donations from their vehicle, at all times. Demonstrate good work habits and adhere to company policies and rules. Understanding the companies “0” tolerance for policy or chain of custody violations. Other duties as assigned. Supervisory Responsibilities: None Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school or GED preferred. Other Skills and Abilities: Must have and demonstrate excellent customer service skills. Must be able to lift and carry 50 pounds and be able to repeatedly climb in and out of vehicle. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must lift/and move up to 50 pounds. Occasional stooping, kneeling and crouching. Ability to climb in and out of vehicle multiple times per day. Ability to work outside in all weather conditions including seasonally hot or cold temperatures and in climate weather. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the environment is usually moderate Outside; weather conditions include seasonally hot or cold temperatures EOE

Job Title: Material Handler Department: Salvage Reports To: Transportation and Salvage Manager FLSA Status: Full Time or Part Time, Non-exempt MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. SUMMARY To provide material handling service for GINWT sites on a daily basis. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Support GIL's mission, and implement Goodwill's core values of commitment, excellence, innovation, integrity, interdependence, respect, and teamwork. Sort and segregate product from distributor efficiently and accurately by aisle or section onto pallets or carts for safe transport to stores/salvage area. Safely and efficiently use manual pallet jacks or stacking carts to transport products to the stores or salvage area. Safely, efficiently, and accurately stage products in proper area location throughout the warehouse. Assist with removal of pallets, cardboard, trash from the sales floor and returning to proper location or disposal point in the warehouse. Follow proper procedures for cardboard and waste disposal, safely using equipment such as balers and compactors. Responsible for general housekeeping of assigned areas. Provide outstanding Customer Service to internal and external customers. Assist with snow removal, as necessary. May be required to obtain forklift and /or electric pallet jack certification in order to fill in for other positions when necessary. Perform other duties as assigned by supervisor. Ability to function as a team member and get along with others. Ability to accept supervisory coaching related to performance, work habits and attitude. Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others. SUPERVISORY RESPONSIBILITIES None required. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or (GED). Material handling experience. CERTIFICATES, LICENSES, REGISTRATIONS None required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to 50 lbs., stand for prolonged periods, stoop, and bend, and push/pull up to 1000 lbs. on wheels. WORK ENVIRONMENT The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. There are no unusual work environment characteristics involved with this position. HIGH Frequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.) Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This is a Part-time position Job Title: Human Resources Clerk Reports To: Human Resources Manager/Director of Workforce Development Status: Non-Exempt Part-time of 28 hours M-Fri Department: Human Resources Summary: To assist the Human Resources department in record keeping, data entry, audits, filing and projects as assigned Responsible for assisting Human Resources department in different areas as assigned. Essential Duties and Responsibilities: Back-up for the receptionist and covering lunches. Audit HR records. Assist with ordering supplies. Distribution of employee t-shirts for retail and document destruction. Scan, pull, and file HR Personnel folders. Assist with getting New Hire packets ready for Orientation. Assist Human Resources Director and Manager with projects as needed. Familiarity with common office processes, including filing, handling mail, and directing telephone calls. Verbal communication for addressing other employees, and other business contacts. Customer service for dealing with members of the public. Organization and ability to multitask for filing and completing several clerical and administrative tasks at once. Attention to detail to ensure all tasks are completed to a high standard, such as taking sufficiently detailed minutes and telephone messages. Integrity and discretion when working with sensitive employee details. Supervisory Responsibilities: None Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may, be, made, to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Experience in Office clerical duties with a 2 -year minimum of experience. Other Skills and Abilities: Should be proficient with personal computers, including use of spreadsheets; possess good typing skills; attention to detail; ability to juggle multiple tasks effectively; ability to use Database software and MS Office products, (Outlook, Word, Excel); organizational skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. Computer Work and Data Entry The employee must occasionally lift and move up to 50 pounds. Work Environment: The work environment character is tics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the environment is usually moderate. Goodwill I ndustries of Northwest Te x as provides equal emp l oyment opportunities to all employees and app lic ants for employment and prohibits discrimination and harassment of any type without regard to race , color , religion , age , sex , national origin, disability status , genetics , protected veteran status , sexual orientation , gender identity or expression , or any other characteristic protected by federal , state or local laws .

Reports To: Pound General Manager Status: Full or Part-time; Non-Exempt Department: Logistics and Aftermarket MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs, and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. Summary : Our Pound Associates are the face of our mission to our customers and the community. As such, we expect our Pound Associates to always work with integrity and a positive attitude. Pound Associates are responsible for handling various donated goods, collecting donations at the donor's door, processing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands. Essential Duties and Responsibilities: Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” Provide excellent customer service to both external and internal customers. Smile and greet all customers as they enter the location. Become familiar with and follow the GINWT Guidelines. Always maintain good personal hygiene and appearance. Perform necessary work to ensure store cleanliness. Adhere to all Goodwill policies, procedures, and regulations. Sales Floor Present a friendly, cooperative attitude to the public at all times. Help load and unload store merchandise as needed. Demonstrate competency in rotating products. Notify the management team of low and overstocked items. Ensure that hazardous items (jagged/broken glass, hypodermic needles, etc.) are properly discarded. Cashiering Performs all register transactions accurately. Maintain sales floor and cash register stock level according to standards. Adhere to GINWT Over/Short Policy Other duties as assigned. Supervisory Responsibilities: None Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Requires the ability to be consistently at work and on time on scheduled workdays. Interacts and works respectively with customers and staff who are living with disabilities. Demonstrates sensitivity and the ability to communicate with a diverse population. Conveys information clearly through verbal communication. Works independently while fostering a strong team atmosphere. Demonstrates professionalism, integrity, and ethical behavior. Education and/or Experience: High school or GED preferred. Basic math skills Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Lift or move up to fifty (50) pounds of product within the store. The ability to bend and reach into gaylords four (4) feet high to remove clothing and housewares. Ability to maneuver rolling tables within the store weighing up to 200 pounds. Manual dexterity to operate cash registers. Stand for long periods throughout the day. The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, and placing items on shelves and in Pound tables. Demonstrate visual acuity to evaluate donated items for quality. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the environment is usually moderate. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Titl e: Production Supervisor Reports To: General Manager Status: Non- Exempt Status, Full Time Department : Retail Responsible for overall management and operation of the department. Duties include, but are not limited to the improvement, development and management of Production. Responsible for promoting Agency culture of respect, consideration, fairness and accountability to each other and the public. Essential Duties and Responsibilities: Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” Follow and complete duties assigned by members of retail management. Maintain excellent employee and customer relations. Must be able to meet the scheduling needs and must be flexible to working outside of the scheduled shift to offer support where needed. Responsible for meeting and exceeding when possible daily production quotas: Textile quota -75 pieces per processor per hour Hardline quota -2 bins per processor per hour Quotas can be changed higher or lower by the General Manager depending on the flow of donations and the needs of the stores. Assist and supervise processors with making visual survey to determine: Type of wares: quality of goods Possible safety hazard and Any offensive odors Assist with security and safety of company employees, property and assets Work closely and in frequent communication with the General Store Manager and the Operations Team Leaders at their locations. Assist processors in recognizing items that may be collectable or have a higher than usual value. When determination is made of collectible or very high-quality merchandise, merchandise will be placed in store as directed by General Manager. Lead and encourage production work force Keep production equipment in proper working order. Notify Director of Retail promptly of any defects. Ensures that all financial paperwork including, but not limited to, production logs, inventories, and other assigned work is properly completed and in a timely manner. Enforce safety and security policies and procedures. Observe and report verbally and in writing to General Store Manager any suspicious activity which includes, but is not limited to, possible theft issues and employee relations issues from staff. Responsible for all documentation such as: Production log, Incident reports, Absentee reports Maintain good housekeeping, keeping walkways and aisles clear of hazards at all times and inspecting on an hourly basis. Ensure that all work stations and entire Production areas are clean and organized for the next day. Ensure that all supplies necessary are at the work stations to ensure efficiency. Adhere to all Goodwill policies, procedures and regulations. Provide excellent customer service to both external and internal customers All other duties as assigned. Supervisory Responsibilities: Supervises production staff to meet assigned goals. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent. Ability to complete daily reports. Must b able to communicate with the public and employees. Must bee honest and dependable. Must have clean clothing and good hygiene. Must be flexible to hours, shifts and locations. Hours may be extended when working on a special project or new store opening. Education and/or Experience: Must have high school diploma or GED. Customer relations skills. Good math aptitude. Working knowledge of retail sales. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional stooping, kneeling and crouching. Is regularly required to talk or hear. Must be able to walk and stand for eight hours or more per day. Must be able to use hands and feet and reach with hands and arms. Must have sufficient eyesight and manual dexterity to discriminate between and classify items. Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds. Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee will be exposed to airborne particles (dust, animal hair, lint). May work outside in hot, cold, or wet conditions. Employees assigned to a Warehouse will encounter cold and hot working conditions. The work environment ranges from very quiet to noisy. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Title: Regional Retail Manager Reports To: Director of Retail Status: Exempt, Full Time Department: Retail Management The job involves the direction of all activities pertaining to the Retail Department. The Regional Retail Manager will be required to lead, oversee, and improve the general operations of multiple assigned stores. To hire, train, coach, and develop store teams to improve individual and overall organizational performance. The position works very closely with Human Resources, Operations and Retail Department to enhance employee relations and operations. Flexibility and ability to work extended hours are essential to the job. Schedule includes Saturdays. This is a field operational job with travel to all GINWT retail stores and warehouse, with out of town and overnight travel expected as needed. An agency vehicle will be provided daily. A cell phone and laptop will be provided to ensure availability and ongoing communication with teams and direct supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES: To interview and hire store management staff to keep multiple locations productively and effectively staffed at all times. To supervise, train, coach, and develop store management staff to perform their duties at high levels. To hold staff accountable and take any necessary and immediate corrective actions to ensure accountability and adherence to goals, policies, procedures, and direction. To effectively manage payroll and non-payroll expenses to budgetary guidelines, and to build and drive revenue in stores to maximize net income. Able to act on behalf of the VP of Donated Goods Retail To supervise and motivate store management to ensure production guidelines are consistently being accomplished, and to be capable of producing by example as well. To provide ongoing coaching and development to all levels of staff. To read, interpret and distribute all DGR reports to include retail data, inventory, etc. and formulate action plans to improve performance. To ensure proper rotation of store merchandise by extensive training in production guidelines and expectations. To ensure all donated goods and purchased goods are processed from the receiving door to the sales floor in an expedient manner. To act as a positive role model for all employees, trainees, and customers in all aspects of professional performance. To assist in the opening of new stores by assisting with stocking, merchandising, staffing, producing, and other related duties. To continuously develop store management staff to better perform their duties. To work with all store management teams to ensure that stores are meeting financial goals, and to make necessary adjustments in a timely manner. To observe personnel and safety policies and procedures. To conduct regular store visits to maintain store conditions regarding cleanliness, merchandising, customer service, and financial performance. Will be well versed in all areas of DGR to include Pound, E-commerce, Showroom, and traditional retail stores. Demonstrate exceptional management and leadership practices, including practicing and coaching “Core 4” principles Troubleshoot POS and Credit Card processing issues. SUPERVISORY RESPONSIBILITIES: Has authority to coach, redirect and issue disciplinary action with all retail staff supported by the Human Resources department and direct supervisor. High level of input, feedback, and implementation of best practices with Vice President of Donated Goods Retail QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential retail job function satisfactorily. Excellent written and verbal communication skills are essential. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Minimum of ten years of retail management experience in a retail business with more than 25 employees; Minimum of five years' experience in directing and or leading training and development of retail operations and soft skills. Minimum of one year of multi-unit management experience in a retail business preferred. LANGUAGE SKILLS: Ability to read, analyze, research, and interpret very large amounts of data and financial reports, ability to respond to common inquiries or complaints from internal/external customers, visitors, and members of the business community. Ability to effectively present information to retail management members or external groups, as requested. MATHEMATICAL SKILLS: Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, ratios, volume, etc. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS: Valid Driver's License and Liability vehicle insurance CPR Certified. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to talk or hear Ability to walk and stand up for eight or more hours per day Ability to work extended hours and nights, as needed for operational projects Ability to use hands and feet and reach with hands and arms Possess sufficient eyesight and manual dexterity to discriminate between and classify items and colors Ability to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds. Must utilize team lift when items are bulky and/or over 50 pounds. Must demonstrate and coach safe lifting practices. Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors) ACCOUNTABILITY: The position and job functions are designed to strengthen and improve store engagement and retail revenue outcomes. The following retail metrics are utilized for accountability purposes and will be included with the annual evaluation due by February 28 of each year for this position. Regional budgeted sales goals and total agency goals Achieving 1% of each stores sales in Round-Up Each store to be at or below retail average in employee turnover Each store to achieve total company average in sales per sq. ft. Ensure quality of donation experience by demonstrating eye contact, assist with unloading, thank the donor, and offer a donation receipt Deliver budgeted net income even in the absence of meeting budgeted sales plan Improve company average in cashier value each year WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee will be exposed to dust, cold and hot work environment, depending on the season. Locations ranges from very quiet to noisy, dusty work environment. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Titl e: Maintenance Reports To: Operations Manager Status: Non-Exempt, Full time Department: Maintenance Maintains the working and physical condition of Goodwill property and facilities. Essential Duties and Responsibilities: Repair or replace defective equipment parts using hand tools and power tools, and reassemble equipment. Observing, receiving, and otherwise obtaining information from all relevant sources. Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, and the physical condition of buildings does not deteriorate. Inspect drives, motors, and belts, check fluid levels, replace filters, and perform other maintenance actions, following checklists. Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices. Assemble, install and/or repair wiring, electrical and electronic components, pipe systems and plumbing, machinery, and equipment. Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, and parts catalogs as necessary. Inspect, operate, and test machinery and equipment in order to diagnose machine malfunctions. Record maintenance and repair work performed and the costs of the work. Clean and lubricate shafts, bearings, gears, and other parts of machinery. Dismantle devices to gain access to and remove defective parts, using hoists, cranes, hand tools, and power tools. Plan and lay out repair work using diagrams, drawings, blueprints, maintenance manuals, and schematic diagrams. Order parts, supplies, and equipment from catalogs and suppliers, or obtain them from storerooms. Adjust functional parts of devices and control instruments, using hand tools, levels, plumb bobs, and straightedges. Paint and repair roofs, windows, doors, floors, woodwork, plaster, drywall, and other parts of building structures. Operate cutting torches or welding equipment to cut or join metal parts. Align and balance new equipment after installation. Inspect used parts to determine changes in dimensional requirements, using rulers, calipers, micrometers, and other measuring instruments. Set up and operate machine tools to repair or fabricate machine parts, jigs and fixtures, and tools. Maintain and repair specialized equipment and machinery found in cafeterias, laundries, hospitals, stores, offices, and factories. Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles. Fabricate and repair counters, benches, partitions, and other wooden structures such as sheds and outbuildings. Estimate repair costs. Lay brick to repair and maintain buildings, walls, arches and other structures. Grind and reseat valves, using valve-grinding machines. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Provide excellent customer service to both external and internal customers. Other duties as assigned. Supervisory Experience: Two years Skills and Abilities: Mechanical -- Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Building and Construction -- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. Public Safety and Security -- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Design -- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their operations. Equipment Maintenance -- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. Repairing -- Repairing machines or systems using the needed tools. Troubleshooting -- Determining causes of operating errors and deciding what to do about it. Installation -- Installing equipment, machines, wiring, or programs to meet specifications. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Equipment Selection -- Determining the kind of tools and equipment needed to do a job. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Operation Monitoring -- Watching gauges, dials, or other indicators to make sure a machine is working properly. Coordination -- Adjusting actions in relation to others' actions Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Manual Dexterity -- The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. Near Vision -- The ability to see details at close range (within a few feet of the observer). Multilimb Coordination -- The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. Arm-Hand Steadiness -- The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Visualization -- The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged. Finger Dexterity -- The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Physical Activity: Performing General Physical Activities -- Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. Handling and Moving Objects -- Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems. Controlling Machines and Processes -- Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Job Title: Donation Attendant Reports To: General Manager Status: Full- time/or PT Non-Exempt Department: Retail MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. Summary: Cheerfully and courteously greet customers and donors. Receive, verify, and distribute donation receipts. Essential Duties and Responsibilities: Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others. Provide excellent customer service to both external and internal customers. Cheerfully greet all customers and donors. Present a friendly, cooperative attitude to general- public, at all times. Receive donations, thank the donor, and distribute donation receipts to every donor. Help customers unload donations from their vehicle. Maintain a clean and safe work environment. To minimize damage to goods, take care to load and unload trucks in a safe and careful manner. Unload all goods from Goodwill truck at donation site. Store all goods in an orderly manner in areas designated by Director of Retail or General Manager Report any, and all incidents or accidents as soon as possible to supervisor. Maintain good personal hygiene, and personal appearance, at, all, times. Safely and efficiently use manual pallet jacks or stacking carts to transport. Follow proper procedures for cardboard and waste disposal, safely using equipment such as balers and compactors. Understand the safety requirements for your job and follow agencies Safety Policies and Rules and Regulations. Adhere to all Goodwill policies and procedures. Perform other duties or tasks as assigned by supervisor. Supervisory Responsibilities: None Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or GED preferred. Other Skills and Abilities: Must have and demonstrate excellent customer service skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must lift/and move up to 50 pounds. Must be able to stand for prolonged periods. Occasional stooping, kneeling and crouching. Frequent Lifting. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Occasionally exposed to extreme atmospheric conditions. (temperature, noise, fumes, dust, snow, etc.) The noise level in the environment is usually moderate. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Title: DGR Coordinator Reports To: Chief Operating Officer Status: Non-Exempt Department: DGR Administration Approved: Nick Robinson, Robin Raney 9/25/2025 MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. Summary: Responsible for providing administrative support for the Chief Operating Officer (COO) and the Donated Goods Retail (DGR) leadership team. The DGR leadership team includes the Director of Retail, Director of Operations & Commercial Services, and the Regional Managers. This position ensures the smooth coordination of communication, scheduling, procurement, and reporting functions across the team. Serving as a liaison between DGR leadership and their teams, this individual plays a critical role in aligning field operations with strategic priorities. This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations. Essential Duties and Responsibilities: All job functions are to be performed according to safety guidelines and regulations. Logistical & Administrative Support Manage tasks assigned by DGR Leadership. Undertake the tasks of receiving calls, taking messages and routing correspondence. Handle requests and queries professionally. Maintain calendar, arrange meetings and appointments, and provide reminders. Schedule travel, appointments and meetings for COO and others as assigned. Assist in organizing staff and DGR meetings at the direction of COO and DGR staff. Communicate with COO and DGR leadership to keep tasks aligned with set goals. Report and escalate issues and concerns to leadership as needed. Handle customer service calls and route to proper DGR team members. Assist with Bids or Request for Proposals and potential vendor identification. Procurement & Inventory Coordination Oversee inventory of Manager's shirts and team member's vests. Submits, tracks, and manages departmental supply orders each month Monitors and reports to leadership on inventory of DGR supplies. Coordinates timely distribution of departmental supplies to stores and operations locations Assist with distribution of New Goods Merchandise to Stores including warehouse sorting/inventory check-in Retail Liaison & Field Communication Distribute retail signage as directed by DGR Staff. Respond to store signage requests and coordinate signage orders with the Director of Communications. Serve as the point of contact for stores to the admin office. Reporting & Data Management Complete password resets and new user inputs for Point-of-Sale system and Production System Enter New Goods Data, input orders and purchase requests as directed by Director of Retail/COO Complete and distribute daily retail sales reports. Supports the development of departmental reports, spreadsheets, and dashboards for performance tracking and project management Implement and maintain an efficient documentation and filing system. Team Engagement & Culture Building Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” General Responsibilities Ability to function as a team member and get along with others. Ability to accept supervisory coaching related to performance, work habits and attitude. Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” Other duties as assigned. Supervisory Responsibilities: None Education and/or Experience: High School Diploma or equivalent required. Experience in customer service, office management, or multi-departmental support roles Two years of Microsoft Office experience in Outlook, Word, PowerPoint, Excel, and Teams Experience reviewing written text for typographical consistency, grammar, and spelling. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodation could be provided to enable individuals with disabilities to perform the essential functions. Exceptional written and verbal communication skills Strong organizational, planning and multitasking abilities with attention to detail and problem-solving. Full comprehension of office management systems and procedures Ability to pass Digital Literacy Assessment Ability to work independently, exercise judgment, and maintain confidentiality Strong people skills and a collaborative mindset Must have valid Texas driver's license, proof of liability insurance, and good driving record to obtain auto insurance coverage Ability to travel and drive within Goodwill territory and abide by all procedures pertaining to the use of a company vehicle Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation could be provided to enable individuals with disabilities to perform the essential functions of this position. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, filing cabinets and fax machines. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is consistently required to sit, talk, or listen. Specific vision abilities required by this job include close vision and the ability to focus. Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds. Must utilize team lift when items are bulky and/or over 50 pounds. Must demonstrate and coach safe lifting practices. The employee must occasionally operate a pallet jack within the warehouse. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Digital Skills Instructor Career Resources Center 1904 Bell St., Amarillo, Texas 79106 Goodwill is a local non-profit dedicated to helping individuals overcome challenges, build skills, find jobs, and grow careers. In this role, you'll facilitate hands-on instruction in Microsoft Office and other key applications, develop inclusive and adaptive curriculum, and support learners of all experience levels-from beginners to advanced users. You'll work closely with our Career Resources team to tailor classes to community needs, maintain accurate records, and foster a welcoming learning environment rooted in empathy, innovation, and integrity. If you're a dynamic educator with strong communication skills, a heart for service, and a drive to make a lasting impact, we invite you to join our mission. Education and Experience: Bilingual (English & Spanish) strongly preferred. Two years of college with demonstrated technical expertise with PCs and software. Experience in classroom instruction or experience in training groups of people preferred. Must have experience with Windows operating system. Must be highly proficient in Microsoft Office and able to pass NorthStar Assessments Must keep up with current computer advancements, uses and changes with the intent of training others. How to Apply: To apply for this position, please visit our careers page at ************************************ or contact Human Resources at ************** ext. 321. Job Title: Instructor Reports To: Career Resources Manager Status: Non-Exempt/Full-Time (days first); or Non-Exempt/Part-time (evenings) Department: Career Resources MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. Summary: This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations. This position is responsible for providing computer skills training and support functions related to computer applications and computer hardware. Responsibilities include, but are not limited to, classroom instruction and training in computer skills, developing curriculum to address participant and program needs, and continued enhancement and review of existing technology classes. Essential Duties and Responsibilities: All job functions are to be performed following safety guidelines and regulations Facilitate Microsoft Office applications in a structured group setting. Works with the Career Resources Manager to develop classes in response to demonstrated needs. Conduct research to determine appropriate and affordable instructional materials for various student populations. Display confidence and tact and maintain optimal learning environment for individuals with differing personalities, learning styles, modalities, and levels of expertise. Initiate array of tasks associated with the operation of the computer skills training program. Manage and prioritize multiple projects. Conduct classes by prioritizing participants' needs, (Rescheduling or canceling classes only when absolutely necessary, tailoring instructions to the level of the student, and working with other departmental staff, etc.) Monitor supply of instructional materials and maintain an adequate inventory of supplies. Request supplies as needed. Maintain records and prepare reports as directed by supervisor including, but not limited to: attendance, student progress, case notes, customer satisfaction, and software applications. Provide excellent customer service to both external and internal customers. Must have patience and work with enthusiasm. Effectively market Computer Skills training services. Teach individuals at all levels of experience from beginning to advanced computer skills. Design and implement performance-based handouts/materials. Demonstrate professional conduct and good work habits. Enter participant attendance into the database, and update records as needed. Report recommendations to other team members and obtain feedback. Establish professional relationships with participants and their supports to ensure continuous progress. Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others” Attend job fairs and community events as needed. Perform other related duties as assigned. Supervisory Responsibilities: None Education and/or Experience: Bilingual (English & Spanish) preferred. Two years of college with demonstrated technical expertise with PCs and software. Experience in classroom instruction or experience in training groups of people preferred. Must have experience with Windows operating system. Must be highly proficient in Microsoft Office and able to pass NorthStar Assessments Must keep up with current computer advancements, uses and changes with the intent of training others. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have exemplary personal communication skills. Must have excellent time management skills. Ability to prioritize and stay on task. Must be able to use word-processing, spreadsheets, databases, calendar, web browser, and electronic mail to enter, retrieve, manipulate, and modify data; create documents, organize electronic files, and provide reports. Must be able to professionally conduct formal class instruction (virtual and in-person) for both internal customers and external participants. Must be able to provide guidance, assistance, and feedback to participants in a group or individual setting. Ability to interpret and explain a variety of instructions furnished in written, oral, diagram, or schedule form. Must have a strong interpersonal, collaborative, and problem-solving skills. Must be highly organized, self-motivated, and detail-oriented Ability to work independently, with others, and as part of a team. Must have valid Texas driver's license, proof of liability, and good driving record to obtain auto insurance coverage Ability to travel and drive inside the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle. Work Environment: The requirements listed above are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environment characteristics associated with performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Limited: General office environment infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.) Exposed to moderate noise levels in a typical office environment Speaking on the telephone or computer (via Zoom, Teams, Etc.) with coworkers, participants, and referring counselors. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this position, the employee must be mobile and willing to drive to conduct training classes and other events as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Light office work, such as typing, speaking on the phone, and using a computer to enter data. Must be able to sit, stand and/or walk for extended periods of time. Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer. Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment. Be able to occasionally lift up to 20 pounds Be able to travel as needed. Regular attendance is a necessary and essential job function. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Title: Retail Store Manager in Training (MIT) Reports To: Field Management/Director of Retail Status: Non-Exempt, Full time Department: Retail MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. Summary: Oversees the day-to-day operations of assigned retail store. This is a training position to prepare highly qualified new hires or existing Assistant Store Managers for a General Manager position. MIT must be able to work a flexible schedule, including evenings and weekends. Essential Duties and Responsibilities: Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” Provide excellent customer service to both external and internal customers Manages all retail operations for store location. Responsible for all documentation such as: Incident reports, Disciplinary Action, Personnel Action Forms, United Way Pledge Forms and other employee related documentation with support from HR with cc to Field Management and Director of Retail. Ensures that all financial paperwork including, but not limited to, sales, production, timecards, logs, inventories, and other assigned work is properly completed and in a timely manner with support from Accounting, and cc Field Management. Responsible for all safety systems and procedures in the facility including, but not limited to, safety meetings, safety inspections, fire extinguishers, escape routes, hazards, etc. Must immediately report safety hazards and take steps to ensure safety of public and employees with support from the Health & Safety Department. Responsible for all security on the premises including, but not limited to, ensuring facility is properly secured (locked), security systems are working and turned on, normally locked doors are locked (office, dressing room, etc.), outside lighting is working, and any other security issues observed. Responsible for security of money including, but not limited to, keeping safe on full lock during store hours, as well as throughout the night, change funds, deposit bags, cash drawers, cashier codes, etc. Maintains positive, team atmosphere and relations with peers, subordinates, and other departments. Maintains and continuously updates the retail merchandising of the store. Maintain appropriate standards of cleanliness and organization of sales floor, production area, and store grounds. Collaborate effectively with the Field Management on problem solving, training and development of staff. Provides leadership, guidance, and professional development to store staff. Models the expected behavior of staff, including the Core 4. Directs, supervises, and coordinates staff activities to assure store goals and objectives are being met. Provides training and development to all store staff members and encourages an environment of learning and growth, supported by HR, Field Management, and Director of Retail. Ensures departmental equity and compliance with all company policies and procedures. Must have own transportation to be able to support store banking needs. Keep store equipment in proper working order. Notify Director of Operations/Facilities Manager of any maintenance requests. Enforce safety policies and procedures with the support of the Health & Safety Department. Maintain good housekeeping, keeping customer & employee walkways & aisles clear of hazards at all times, which includes inspecting on an hourly basis. Ensure that donation attendants are making eye contact with donors, assist donors with the unloading of items, offer a Goodwill receipt and thank donor. Adhere to, demonstrates, and promotes all Goodwill policies, procedures and regulations. Provide excellent customer service to both external and internal customers. Other duties as assigned. Supervisory Responsibilities: Supervises retail store staff, directs the development of Assistant Store Managers, Supervisors, and store teams . Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent. Ability to complete daily reports. Must be able to communicate with the public in a positive manner. Must be honest and dependable. Must have clean clothing and good hygiene. Must have valid Texas driver's license, proof of liability insurance, and good driving record to obtain auto insurance coverage. Ability to travel and drive inside the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle. Education and/or Experience: Must have a high school diploma or GED. Previous cashiering and supervisory experience. Management and customer relations skills. Good math aptitude. Working knowledge of cashiering, bank deposits and retail sales. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional stooping, kneeling and crouching. Is regularly required to talk or hear. Must be able to walk and stand for up to eight hours per day. Must be able to use hands and feet and reach with hands and arms. Must have sufficient eyesight and manual dexterity to discriminate between and classify items. Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds. Must utilize team lift when items are bulky and/or over 50 pounds. Must demonstrate and coach safe lifting practices. Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee will be exposed to airborne particles (dust, animal hair, lint). May work outside in hot, cold, or wet conditions. The work environment ranges from very quiet to noisy. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Title: Key Holder Reports To: General Manager Status: Non-Exempt Department: Retail MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. Summary: Assists the General Manager/Asst Manager in the efficient operation of a retail store. Essential Duties and Responsibilities: Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others. Follow and complete duties assigned by members of retail management. Smile and greet all customers as they enter the location. Assist with store manager with planning for best possible merchandising system, including displays and store promotions. Present friendly, cooperative attitude to general public at all times. Help load and unload store merchandise as needed. Must have own transportation to be able to make bank deposits in timely manner. Sort donations according to company guidelines Assist keeping store stock available. Notify Store Manager of low and overstocked items. Perform necessary janitorial work. Adhere to all Goodwill policies, procedures and regulations. Provide excellent customer service to both external and internal customers. Responsible for ensuring the store is secure at all times Provide excellent internal and external customer service Ensure the hourly floor check and monthly safety self-inspections are conducted. Assist in training of sales staff, as assigned by the General Manager/Asst Manager. Assist in supervising and coaching of hourly employees. Supervise and motivate store employees to reach production guidelines as set forth by Director of Retail, and to be capable of producing these standards as well. To monitor and assist in the receiving, pricing and displaying of store merchandise. To record and balance cash register receipts, make bank deposits and record store transactions. To complete accurately all paperwork required in the day-to-day operation of the store. To assist the store manager in achieving/exceeding sales goals both monthly and annually and to assist in implementing a contingency plan if goals are not being met. use cash register to total sales, accept payment, authorize voids, returns, exchanges and credits for merchandise. To act as a positive role model for employees and trainees in all aspects of professional performance. Other duties as assigned. Supervisory Responsibilities: Oversees store and employees in the absence of a manager or assistant manager Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to communicate with the public. Must be honest and dependable. Must have clean clothing and good hygiene. Must be able to market Goodwill and explain the mission and Core 4 to the general public. Must establish and maintain effective working relationships with, and among, store personnel while motivating them to their best performance. Must be able to work a flexible schedule on short notice, including nights and weekends, and occasionally, long hours.. Must be able to lift and carry objects up to 25 lbs. frequently and 50 lbs. occasionally. Must be able to use repetitive hand movement when buttoning, sorting, hanging and zipping garments. Must be able to engage in prolonged standing, walking and in frequent bending, stooping, and stretching. Must be able to function in a hectic work environment with occasional periods of high stress. Must have knowledge of men's, women's, and children's clothing as well as furniture and household items. Education and/or Experience: Prefer previous cashiering experience. Prefer working knowledge of retail sales Prefer experience in customer service Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent lifting and carrying awkward materials up to 40 lbs. Constant standing eight hours or more a day. Occasional stooping, kneeling and crouching. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The noise level in the environment is usually moderate Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. I have received a copy of this job description. Employee: Print Name Signature Date HR Representative: Print Name Signature Date

Job Titl e: Document Destruction Driver Reports To: Document Destruction Director Status: Non-Exempt Department: Document Destruction M ust be able to pass a Drug Screen Must have a clear Background Provide our clients with regularly scheduled shredding services. Essential Duties and Responsibilities: Always maintain professional appearance and excellent client relationships. Always maintain chain of custody . Maintains security of materials and content of information. Complete appropriate driving/delivery documentation. Maintain communication with the dispatch personnel Demonstrate good work habits and adhere to company policies and rules. Complete and maintain an accurate, legible, and complete driver's log. Understanding the companies “0” tolerance for policy or chain of custody violations. Provide excellent customer service to both external and internal customers. Other duties as assigned. Requirements: A professional appearance and attitude as you proudly represent Goodwill's commitment to fast, friendly, and reliable paper shredding. Must be able to pass a D.O.T. physical examination/drug screen. Must have Covid Vaccination Must have an excellent driving history and ability to pass an MVR Must be able to lift 50 pounds. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Title: Rotating Manager Reports To: Field Management Status: Non-Exempt, Full time Department: Retail Approved: Nick Robinson, Robin Raney 09/25/2025 MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. Summary: Assists the General Manager in the efficient operation of a retail store. If no General Manager is in place, works under the supervision of the Field Manager. Rotating Manager must be able to work a flexible schedule, including evenings and weekends. Travel will be required to all locations within assigned region. Hotel and per diem may apply when traveling to retail stores in other regions. Essential Duties and Responsibilities Responsible for documentation including, but not limited to: Incident reports, Disciplinary Action, Personnel Action Forms, and other employee related documentation with support from HR and Field Management. Ensure that all financial paperwork including, but not limited to, sales, production and other assigned work is properly completed in a timely manner with support from Accounting and Field Management. Responsible for all safety systems and procedures in the facility including, but not limited to, safety meetings, safety inspections, fire extinguishers, escape routes, hazards, etc. Must immediately report safety hazards and take steps to ensure safety of public and employees with support from the Health & Safety Department. Responsible for all security on the premises including, but not limited to, ensuring facility is properly secured (locked), security systems are working and turned on, normally locked doors are locked (office, dressing room, etc.), outside lighting is working, and any other security issues observed. Maintains positive, team atmosphere and relations with peers, subordinates, and other departments. Maintains and continuously updates the retail merchandising of the store. Maintain appropriate standards of cleanliness and organization of sales floor, production area, and store grounds. Analyzes and resolves work problems and assists staff in solving problems. Suggest changes in working conditions to increase efficiency of store in coordination with the General Manager and Field Management. Represents the company in the community in a positive and professional fashion. Directs, supervises, and coordinates staff activities with Director of Retail, Regional Manager and General Manager to assure store goals and objectives are being met. Models the expected behavior of staff, including the Core 4. Must have own transportation to support banking needs along with travel to multiple locations. Assist General Manager/Field Management with planning for best possible merchandising system, including displays and store presentation. Lead and encourage store workforce, assist with staff training; assign specific duties in absence of the General Manager/MIT with the support of HR, Health & Safety, Regional Manager and Director of Retail. Keep store equipment in proper working order. Notify Director of Operations/Facilities Manager of maintenance needs. Maintain good housekeeping, keeping customer & employee walkways & aisles clear of hazards at all times, inspecting on an hourly basis. Ensure that donation attendants are making eye contact with donors, assist donors with the unloading of items, offer a Goodwill receipt and thank donor. Adhere to all Goodwill policies, procedures, and regulations. Understand and adhere to policies and procedures in Retail Handbook. Provide excellent customer service to both external and internal customers. Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.” Other duties as assigned. Supervisory Responsibilities: Supervises retail store staff under the supervision of the General Manager/Retail Manager Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to complete daily reports. Must be able to communicate with the public. Must be honest and dependable. Must have clean clothing and good hygiene. Must have own transportation, valid Texas driver's license, proof of liability insurance, and good driving record to qualify for Goodwill's auto insurance policy. Ability to travel and drive inside the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle. Education and/or Experience: Must have high school diploma or GED. Previous cashiering and supervisory experience within a retail environment. Management and customer relations skills within a retail environment. Good math aptitude. Working knowledge of bank deposits and retail sales. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Occasional stooping, kneeling, and crouching. Regularly required to talk or hear. Must be able to walk and stand for up to eight hours per day. Must be able to use hands and feet and reach with hands and arms. Must have sufficient eyesight and manual dexterity to discriminate between and classify items. Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds. Must utilize team lift when items are bulky and/or over 50 pounds. Must demonstrate and coach safe lifting practices. Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee will be exposed to airborne particles (dust, animal hair, lint). May work outside in hot, cold, or wet conditions. The work environment ranges from very quiet to noisy. Other duties: The job description is not designed to cover all activities, duties or responsibilities that are required of the employee. Duties, responsibilities, activities, and location may be assigned at any time with or without notice. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The requirements listed above are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Sorter/Shredder Reports To: Document Destruction Manager Status: Full Time, ¾ Time or Part Time Department: Document Destruction Essential Duties and Responsibilities: Primary responsibility of processing, sorting, shredding and baling confidential documents and recyclable paper. Hand sort by grade and color, different types of paper collected. Separate or sort file folders and binders upon occasion. Deposit sorted paper into the correct receptacles. Inform supervisor if paper receptacles are filled. Prepare shredded and sorted paper for shipment, both baled and boxed. Clean up work area at the end of shift. Immediately report any unsafe conditions to supervisor. Understand and follow all safety rules and regulations. Wear the proper personal protective equipment when required, in the approved manner. If required, run automatic paper shredding machine. Maintains the working and physical condition of Goodwill property and facilities. Provide excellent customer service to both external and internal customers. Other duties as assigned. Ability To: Lift 20 pounds with frequent lifting and/or carrying objects weighing up to 10 pounds. Walk or stand to a significant degree involving some sitting, pushing and pulling. Operate all equipment related to work station or particular job. Perform all daily tasks correctly, thoroughly, and in a time efficient manner. Properly sort material processed Follow safety procedures and maintain a clean environment. Qualifications: To perform this job successfully an individual must: Be able to perform each essential duty satisfactorily. This job description has been reviewed with me by my supervisor. I understand and agree to perform the duties as described. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Digital Skills Instructor Career Resources Center 1904 Bell St., Amarillo, Texas 79106 Goodwill is a local non-profit dedicated to helping individuals overcome challenges, build skills, find jobs, and grow careers. In this role, you'll facilitate hands-on instruction in Microsoft Office and other key applications, develop inclusive and adaptive curriculum, and support learners of all experience levels-from beginners to advanced users. You'll work closely with our Career Resources team to tailor classes to community needs, maintain accurate records, and foster a welcoming learning environment rooted in empathy, innovation, and integrity. If you're a dynamic educator with strong communication skills, a heart for service, and a drive to make a lasting impact, we invite you to join our mission. Education and Experience: Bilingual (English & Spanish) strongly preferred. Two years of college with demonstrated technical expertise with PCs and software. Experience in classroom instruction or experience in training groups of people preferred. Must have experience with Windows operating system. Must be highly proficient in Microsoft Office and able to pass NorthStar Assessments Must keep up with current computer advancements, uses and changes with the intent of training others. How to Apply: To apply for this position, please visit our careers page at ************************************ or contact Human Resources at ************** ext. 321. Job Title: Instructor Reports To: Career Resources Manager Status: Non-Exempt/Full-Time (days first); or Non-Exempt/Part-time (evenings) Department: Career Resources MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. Summary: This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations. This position is responsible for providing computer skills training and support functions related to computer applications and computer hardware. Responsibilities include, but are not limited to, classroom instruction and training in computer skills, developing curriculum to address participant and program needs, and continued enhancement and review of existing technology classes. Essential Duties and Responsibilities: All job functions are to be performed following safety guidelines and regulations Facilitate Microsoft Office applications in a structured group setting. Works with the Career Resources Manager to develop classes in response to demonstrated needs. Conduct research to determine appropriate and affordable instructional materials for various student populations. Display confidence and tact and maintain optimal learning environment for individuals with differing personalities, learning styles, modalities, and levels of expertise. Initiate array of tasks associated with the operation of the computer skills training program. Manage and prioritize multiple projects. Conduct classes by prioritizing participants' needs, (Rescheduling or canceling classes only when absolutely necessary, tailoring instructions to the level of the student, and working with other departmental staff, etc.) Monitor supply of instructional materials and maintain an adequate inventory of supplies. Request supplies as needed. Maintain records and prepare reports as directed by supervisor including, but not limited to: attendance, student progress, case notes, customer satisfaction, and software applications. Provide excellent customer service to both external and internal customers. Must have patience and work with enthusiasm. Effectively market Computer Skills training services. Teach individuals at all levels of experience from beginning to advanced computer skills. Design and implement performance-based handouts/materials. Demonstrate professional conduct and good work habits. Enter participant attendance into the database, and update records as needed. Report recommendations to other team members and obtain feedback. Establish professional relationships with participants and their supports to ensure continuous progress. Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others” Attend job fairs and community events as needed. Perform other related duties as assigned. Supervisory Responsibilities: None Education and/or Experience: Bilingual (English & Spanish) preferred. Two years of college with demonstrated technical expertise with PCs and software. Experience in classroom instruction or experience in training groups of people preferred. Must have experience with Windows operating system. Must be highly proficient in Microsoft Office and able to pass NorthStar Assessments Must keep up with current computer advancements, uses and changes with the intent of training others. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have exemplary personal communication skills. Must have excellent time management skills. Ability to prioritize and stay on task. Must be able to use word-processing, spreadsheets, databases, calendar, web browser, and electronic mail to enter, retrieve, manipulate, and modify data; create documents, organize electronic files, and provide reports. Must be able to professionally conduct formal class instruction (virtual and in-person) for both internal customers and external participants. Must be able to provide guidance, assistance, and feedback to participants in a group or individual setting. Ability to interpret and explain a variety of instructions furnished in written, oral, diagram, or schedule form. Must have a strong interpersonal, collaborative, and problem-solving skills. Must be highly organized, self-motivated, and detail-oriented Ability to work independently, with others, and as part of a team. Must have valid Texas driver's license, proof of liability, and good driving record to obtain auto insurance coverage Ability to travel and drive inside the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle. Work Environment: The requirements listed above are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environment characteristics associated with performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Limited: General office environment infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.) Exposed to moderate noise levels in a typical office environment Speaking on the telephone or computer (via Zoom, Teams, Etc.) with coworkers, participants, and referring counselors. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this position, the employee must be mobile and willing to drive to conduct training classes and other events as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Light office work, such as typing, speaking on the phone, and using a computer to enter data. Must be able to sit, stand and/or walk for extended periods of time. Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer. Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment. Be able to occasionally lift up to 20 pounds Be able to travel as needed. Regular attendance is a necessary and essential job function. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Title: Career Coach Reports To: Career Resources Manager Status: Non-Exempt/Full-Time Department: Career Resources This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations. Trains and coaches participants, as well as develops lines of communication and build partnerships within the community to assist participants who are seeking employment. Provides direct services to internal and external customers and collaborates with other professionals in accordance with program and business practices. Assesses individual participant barriers, obtains essential information, draws conclusions, and recommends a specific individualized plan for each client. Identifies skill-specific employment opportunities for participants and educates external businesses on how Goodwill can help them meet their business objectives. Essential Duties and Responsibilities: All job functions are to be performed following safety guidelines and regulations. Receive, record, and track participant activities. Receive, record and track current employment opportunities. Develop and schedule appropriate activities/classes for meeting participant's IEP goal(s). Assist participants in developing resumes, conducting simulated interviews, and practicing job search techniques toward securing employment. Meet with participants bi-weekly to ensure they are meeting Individualized Employment Plan (IEP) goals. Conduct practice interviews with Employment Development participants and provide constructive feedback. Match employment opportunities to participant talents, training, interests, and experience. Facilitate classroom instruction (both virtual and in-person) using employment related curriculum. Notify qualified candidates of job opportunities and facilitate participant/employer communications when necessary. Follow up with participant and/or employers to determine referral results. Identify prospective employment opportunities within the service area of Goodwill. Encourage proactive interaction between participants and their employers. Participate in local Career Fairs and other networking opportunities as they become available Network within the community 8 hours per month to develop partnerships. Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others”. Other duties as assigned. Supervisory Responsibilities: None Education and/or Experience: Bachelor's degree preferred; related experience in social work may be substituted. Experience in a related field: two years preferred. Experience working with or assisting persons with disabilities or barriers to employment is preferred. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Critical Thinking: Listen, assess, understand, and provide recommendations based on participant's needs. Must have exemplary personal communication skills. Ability to work with participants in a genuine and empathetic manner. Must have excellent time management skills. Must be competent in Microsoft Word and Excel and able to pass NorthStar Assessment in both. Ability to problem solve and remain calm and professional when dealing with participants, staff, and visitors. Ability to travel inside the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle. Work Environment: Environmental conditions commonly associated with the performance of the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposed to moderate noise levels in a typical office environment. Speaking on the telephone with coworkers, participants, and referring counselors. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Light office work, such as typing, speaking on the phone, and using a computer to enter data. Must be able to sit, stand and/or walk for extended periods of time. Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer. Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment. Must be able to occasionally lift up to 20 pounds. Must be able to travel as needed. Regular attendance is a necessary and essential function. Must have valid Texas driver's license, proof of liability insurance, and a good driving record. Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Goodwill Industries of Lubbock opened their doors in 1967 with a donation from the Lubbock Lions Club and the Downtown Rotary Club. Goodwill opened a small workshop and store at 715 28th Street in Lubbock, Texas. In 1967, Goodwill provide training and employment to 20 disabled staff and program participants. Training included small electronic repair, shoe repair, laundry, furniture repair, including wicker re-caning, and sewing. Program participants provided sub-contract services for “Laundry”, “Cleaning Shop worker”, “Store Clerks” , “Janitors”, & “Warehousemen.” In 1967 Goodwill received approximately 3000 bags of donations yearly and generated approximately $103,000 in revenue annually. Goodwill Industries of Lubbock, Inc. (GIL) acquired 21 counties in the Panhandle of Texas and 3 counties in Oklahoma in 2009. GIL now encompasses 45 counties in central and north Texas. GIL opened a 50,000 square foot facility in Amarillo Texas in June of 2010. GIL employment capacity is at 252+ people. 80 percent of the employees have a least one disability or barrier to employment In 2015, Goodwill provided employment related services to more than 18,586 people across the South Plains and Panhandle Region of Texas. Job Description The Director of Retail provides direction of all activities pertaining to the region's production and sales, including support and leadership to individual store locations within the Northwest Texas of Goodwill Industries; ensures that the highest quality of customer service is provided at all retail locations; provides administrative support in areas of compliance and procedures. The position reports directly to the CEO and consults with Director of Workforce Development, Human Resources, and administration in matters relating to job function. This is a field operational job with travel to Goodwill Industries retail stores and warehouses. Qualifications This position requires a minimum of three years of supervisory experience and at least five years of retail experience. Previous experience with Goodwill Retail Stores is preferred. A college degree is preferred, but not required. This position will directly supervise 7-10 General Managers and will indirectly supervise retail personnel. Experience working effectively and respectfully with people with disabilities and/or barriers to employment. Knowledge and skill in operating standard office equipment (phone, copier, fax, etc.) and personal computer with Microsoft Office products. Must have valid driver's license and be insurable under Agency insurance. Additional Information To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All your information will be kept confidential according to EEO guidelines. Essential Duties and Responsibilities : All job functions are to be performed following safety guidelines and regulations Oversight and direction of retail and e-commerce stores in Lubbock, Plainview, Wolfforth and Amarillo; as well as any additional retail store(s) to be added within our 45-county region. Promotes the general goals and objectives for Goodwill Industries of Northwest Texas. Assist in recruiting, training, and developing a highly motivated and effective team of a Retail Mentor, General Managers, Assistant Managers and store staff. Provides guidance, leadership and coaching to General Managers and Retail Mentor. Directs a production processes that minimizes waste and double handling, has an orderly work flow and practices effective sorting and pricing procedures while operating within an established budget. Responsible for the development and implementation of the agency's donated goods and sales strategies leading to the profitability of the total retail operations; and for providing general direction, through the functional Store Managers, for the on-going operations of all retail stores and e-commerce, excluding the Pound Store. Direct a profitable E-Commerce business, implementing individual production quotas and best practices. Engage in the shopgoodwill.com community for best practices. Operate within budget requirements. Work with the Director of Operations and CEO to assure proper maintenance, repair, and renovation of existing facilities and other assets to provide safe, clean, and attractive sales environments. Ensure standardized merchandising expectations are met. Work with CEO, Goodwill Industries International (GII) and other key staff to identify and implement new sites for stores and/or donation centers to increase Goodwill's footprint in accordance to the agency's strategic plan. Analyze and monitor expenditures and other financial information to ensure that expenses are consistent and approved. Develop budgets for increasing revenue, safeguarding margin and improving services. Recommend expenditures needed in order to increase efficiency and services of responsible functional areas. Consult with Director of Workforce Development and Human Resources regarding employee relation issues. Monitor turnover and review termination (exit) interviews to assess recruitment and retention issues and enhance job retention strategies and procedures. Actively engage with the leadership team, participate in professional development activities and committees as requested by the CEO. Model high level engagement, leadership, teamwork, work ethic and positivity. Provide excellent customer service to both external and internal customers. Engage GII in consultative retail visits, preparation for CARF Certification and the implementation of Kaizen in all stores. Other duties as assigned by the CEO Annual Compensation: $50,000 - $63,000

Job Title: Key Holder Reports To: General Manager Status: Non-Exempt Department: Retail MISSION STATEMENT Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. We achieve our mission through implementing Goodwill's core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living. Summary: Assists the General Manager/Asst Manager in the efficient operation of a retail store. Essential Duties and Responsibilities: Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others. Follow and complete duties assigned by members of retail management. Smile and greet all customers as they enter the location. Assist with store manager with planning for best possible merchandising system, including displays and store promotions. Present friendly, cooperative attitude to general public at all times. Help load and unload store merchandise as needed. Must have own transportation to be able to make bank deposits in timely manner. Sort donations according to company guidelines Assist keeping store stock available. Notify Store Manager of low and overstocked items. Perform necessary janitorial work. Adhere to all Goodwill policies, procedures and regulations. Provide excellent customer service to both external and internal customers. Responsible for ensuring the store is secure at all times Provide excellent internal and external customer service Ensure the hourly floor check and monthly safety self-inspections are conducted. Assist in training of sales staff, as assigned by the General Manager/Asst Manager. Assist in supervising and coaching of hourly employees. Supervise and motivate store employees to reach production guidelines as set forth by Director of Retail, and to be capable of producing these standards as well. To monitor and assist in the receiving, pricing and displaying of store merchandise. To record and balance cash register receipts, make bank deposits and record store transactions. To complete accurately all paperwork required in the day-to-day operation of the store. To assist the store manager in achieving/exceeding sales goals both monthly and annually and to assist in implementing a contingency plan if goals are not being met. use cash register to total sales, accept payment, authorize voids, returns, exchanges and credits for merchandise. To act as a positive role model for employees and trainees in all aspects of professional performance. Other duties as assigned. Supervisory Responsibilities: Oversees store and employees in the absence of a manager or assistant manager Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to communicate with the public. Must be honest and dependable. Must have clean clothing and good hygiene. Must be able to market Goodwill and explain the mission and Core 4 to the general public. Must establish and maintain effective working relationships with, and among, store personnel while motivating them to their best performance. Must be able to work a flexible schedule on short notice, including nights and weekends, and occasionally, long hours.. Must be able to lift and carry objects up to 25 lbs. frequently and 50 lbs. occasionally. Must be able to use repetitive hand movement when buttoning, sorting, hanging and zipping garments. Must be able to engage in prolonged standing, walking and in frequent bending, stooping, and stretching. Must be able to function in a hectic work environment with occasional periods of high stress. Must have knowledge of men's, women's, and children's clothing as well as furniture and household items. Education and/or Experience: Prefer previous cashiering experience. Prefer working knowledge of retail sales Prefer experience in customer service Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent lifting and carrying awkward materials up to 40 lbs. Constant standing eight hours or more a day. Occasional stooping, kneeling and crouching. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The noise level in the environment is usually moderate Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 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