Assistant Store Manager jobs at Goodwill Industries of the Valleys

Application Deadline: 12/26/2025 *Candidates must attach a resume to their application to be considered for this role* This position offers you the opportunity to play an influential and visible role as our company grows. Training will begin immediately to prepare you to be responsible for effective and efficient management of a Store. This is not an entry-level management position. To excel in this role you will have the ability to combine business acumen with strong and proven people skills. You will also need to take a hands-on approach and contribute beyond your , as everyone at Goodwill of Colorado does. If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you! Are you an experienced manager or supervisor in industries like retail, hospitality, or production? Have you successfully led teams of 20 to 30 employees? If you possess strong expertise in customer service, financial/monetary operations, production/inventory, and staff management, consider exploring the Assistant Store Manager position! This role could be the perfect fit for you if you're passionate about community support, driven by sales, goal-oriented, and committed to continuous improvement. Apply today and take the next step in your career! Minimum Pay starts at $56,485 annually Full Time employees in Retail are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer. Goodwill changes lives across Colorado! With more than 20 programs serving individuals who have a disability, those with barriers to employment and seniors, we are always looking for team members who are passionate about being part of our mission: helping individuals achieve greater independence. JOB SUMMARY: The Assistant Manager, Retail Center will manage the daily operations of a Retail Center, in an Assistant Manager role. The Assistant Manager acts as Retail Center Manager in the Manager's absence. As a Retail Center Assistant Manager, you will support your Retail Center's responsibility for meeting financial goals to generate the income and donations necessary to support the mission operations and community programs provided by Goodwill of Colorado. Assistant Managers must be empowering leaders who not only have the ability to operate and manage several diverse departments within the Retail Center but also have the ability to inspire and develop their staff. Assistant Managers must be hands-on professionals who take an active role by “rolling up their sleeves” to achieve success. The Assistant Managers will be held accountable for their performance and along with their Retail Center Manager will be held accountable for the performance of their Retail Center. An Assistant Manager must have the ability to accomplish profitability through managing daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product ‘sweet-spot' pricing, build community rapport, and customer relations with an ‘Attitude of Gratitude', and empower staff and employees to create and accomplish both professional and personal goals. In addition, the Assistant Manager will support the Retail Center Manager's responsibilities for budgeting, financial reporting, and profit and loss. Goodwill Retail Centers must successfully collect donations, produce products/merchandise from those donations, manage waste, recycling, warehousing, and merchandising of donated products, price competitively and provide excellent customer service to achieve optimal performance. Working with a team of retail professionals, you will help ensure we make the best use of our resources to help achieve our mission of helping people within our community reach their highest level of personal and economic potential. The Assistant Managers will be team players who can manage change while motivating and inspiring others. ESSENTIAL FUNCTIONS: Store Assistant Manager: Work closely with the Retail Store Manager to achieve goals and objectives and to increase sales and donations. Recommend changes to operational procedures in order to achieve maximized expense to revenue ratios. Promote safety for all employees, ensuring that your store adheres to Occupational Safety and Health Administration (OSHA) and CARF standards. May be the Safety Representative for the Retail Store on the Operations and Sales Safety Sub-committee. Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively train, oversee safety standards, move and store donated product when needed. Maintain a functional awareness of competition and retail trends, being able to suggest appropriate courses of action. Maintain a strong knowledge of the Point-Of-Sale System. Empower, lead, and manage Retail Store staff, ensuring safety, productivity, and success. Oversee daily operations of all Retail Store functional areas to include: sales floor, store front, donation store, production areas, moving product internally, and storage facilities. Directly responsible for the hiring, performance management, employee goal setting and recommendations toward termination related to the employees in at least one (1) department. Maintain up-to-date knowledge of and adhere to Goodwill policies, the Employee Handbook, safety standards, and all numbered/supplemental policies. Partner with the Retail Store Manager to conduct meetings for employee training, awareness, and knowledge transfer. Ability to be on call for alarm notifications after hours. Your job duties may extend beyond the tasks listed and may include additional responsibilities as required. Bench Store Assistant Manager: The Bench Assistant Manager's role is designed to meet the dynamic needs of the business and may require assignments in locations beyond your immediate geographic area. Responsibilities include, but are not limited to, providing coverage for unexpected or planned absences, facilitating growth and training for team members, collaborating with other management personnel to enhance store performance, and contributing to business development initiatives. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: A High school diploma or equivalent is required; some college is preferred. Experience: At least 2 years supervising retail operations (or similar) with experience of being held accountable and responsible for the success of the business, operations and financial results of a function or department. Other: Organizational skills to manage multiple projects, people, and Retail Store functions. The ability to work within a deadline-pressured environment. An understanding of marketing and retail principles. An understanding of production processes and environment, including deadlines, quality control, working in a quick and efficient manner and empowering staff to produce product(s) in a timely manner. The ability to create, review and understand statistical information to increase the success of the Retail Store. The ability to understand, analyze and scrutinize financial statements. Must possess the ability to adapt, adjust, and mold to changing circumstances. The ability to make difficult choices and be accountable for overall Retail Store performance. The ability to train, develop, and recognize talent and leadership. Empower your team to manage and lead their departments or functional areas. Effective verbal and written communication skills. The ability to communicate upwards, downwards, and lateral in an effective manner. An interest and empathy for people with disabilities and disadvantages. Able to obtain walkie stacker and/or forklift certification to safely operate equipment. Ability to move to other stores with in their assigned various Region depending on business needs. Ability to work varied schedules to include weekdays, weekends, evenings, and holidays. In coordination with the Retail Store Manager must be able to work any hours necessary to provide complete store coverage and supervision. The incumbent will be expected to report to work on time at any given location within the assigned region (whether a permanent or temporary assignment); responsible for reporting to the Goodwill of Colorado administrative offices (GOG located in Colorado Springs and/or Federal located in Denver) when assigned for trainings, meetings, etc.* *Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, they must be at least: 19 years of age (not engaged in passenger transportation), 25 - 70 years of age for all passenger transportation services, 21 years of age for CDL. Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last three (3) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation. Applicant/employees using their personal vehicle for company business, must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition. Core Competencies: Communication, Level 2 Customer Focus, Level 2 Excellence, Level 2 Knowledge and Skills, Level 2 Teamwork, Level 2 Trust, Level 2 Decision Quality, Level 2 Functional Competencies: Results This position offers you the opportunity to play an influential and visible role as our company grows. Training will begin immediately to prepare you to be responsible for effective and efficient management of a Store. To excel in this role you will have the ability to combine business acumen with strong and proven people skills. You will also need to take a hands-on approach and contribute beyond your , as everyone at Goodwill of Colorado does. If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you! Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: ************ or ******************** We promote a Safe & Drug-free Workplace. Candidates offered this position will be required to successfully complete pre-employment screening, which could include: a background check, drug test, reference check, employment verification, education verification, fingerprinting, and/or MVR (if applicable, based on position). In addition, certain positions will require repeated screening processes, and your employment with Goodwill of Colorado will remain contingent upon the results of any continued screening processes. Physical Requirements Attachment to Job Description Position: Assistant Store Manger Dept. Number: 1300 Guide to Physical Requirements: • Continuously (5-8 hours) • Frequently (3-4 hours) • Occasionally (1-2 hours) • Never LIFTING: (as defined by ADA) Heavy: 45 lbs & over - OCCASIONALLY Moderate: 15-44 lbs - OCCASIONALLY Light: 14 lbs & under - FREQUENTLY CARRYING: Heavy: 45 lbs & over - OCCASIONALLY Moderate: 15-44 lbs - OCCASIONALLY Light: 14 lbs & under - FREQUENTLY PUSHING/PULLING - FREQUENTLY REACHING: Above Shoulder - OCCASIONALLY At Shoulder - FREQUENTLY Below Shoulder - OCCASIONALLY TWISTING - OCCASIONALLY BENDING - OCCASIONALLY KNEELING/CRAWLING - OCCASIONALLY SQUAT - OCCASIONALLY CLIMBING: Use of legs only (stairs) - OCCASIONALLY Use of arms & legs (ladders) - OCCASIONALLY HEARING - CONTINUOUSLY VISION: Visual, close - FREQUENTLY Visual, distant - OCCASIONALLY Visual, depth perception - FREQUENTLY HANDS/FINGERS: Simple grasping - FREQUENTLY Fine Manipulation - CONTINUOUSLY Repetitive Movements - CONTINUOUSLY WALKING - FREQUENTLY STANDING - FREQUENTLY SITTING - FREQUENTLY SPEAKING - CONTINUOUSLY OTHER, please describe - OCCASIONALLY -Driving/Commuting*

Goodwill Industries of SJV has a rich, 100 year+ history. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of donated items provides funds that stays local, supporting thousands of job-seekers with barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in our community. Job Description We're looking for new leaders who want more than just a job. We operate 18 retail stores in California Central Valley. Now is the time to join the next generation of Goodwill. Visit ******************** to learn more about our agency. As a Store Manager, you have the opportunity to manage all operational and sales aspects of a store for a fast paced leader in the retail thrift industry. Build your high performing team, infuse store sales and performance, and enjoy your success as a Store Manager! Primary Responsibilities: Direct and monitor store operations to drive revenue growth and ensure monthly sales, payroll and production budgets are met. Develop and execute action plans to correct deficiencies in achievement of budgeted outcomes. Select, train, coach and schedule personnel (employees, program participants and volunteers) to ensure maximum efficiency and effectiveness. Administer disciplinary action, as needed, in accordance with Agency policies and procedures. Demonstrate and promote superior customer service. Leads by example and expects the highest level of customer service. Responsible for adherence to the Agency's safety program, OSHA and IIPP compliance Responsible for the accurate handling of donated assets and monies involved in store operations, including daily deposits,banking and change. Responsible for achievement of daily production goals, ensuring a trained member of the store management/leadership team has checked all merchandise against agency quality standards prior to sending to the sales floor. Must be able to work any shift Qualifications MINIMUM QUALIFICATIONS Education Required: Accredited Associate's degree or equivalent. Experience may be substituted for education on a two -years to one-year basis. Experience Required: Five (5) years management level experience in retail sales or a related environment, including a minimum of two (2) years experience interviewing/hiring of entry-level positions and conducting employee performance management including separations. Equipment Used: Point of Sale system, calculator, cash mate machine, safe, alarm system, time recorder and ticketing equipment, multi-line telephone, voice mail, hand truck, pallet jack, power lift, product storage, labeling and processing equipment Must be able to pass a pre-employment drug test. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionSalary: 18.50/Hour Ready to level up your leadership gameand make a difference while doing it? Were on the hunt for an enthusiastic, hands-on Assistant Store Manager to help lead the charge at one of our Goodwill retail locations. This isnt your average retail job. Youll be mentoring team members, supporting day-to-day operations, and helping the store hit its goalsall while being part of something bigger than just sales. Every shift is a chance to build brighter futures, cheer on your crew, and maybe even uncover a one-of-a-kind thrift treasure (yes, the perks are real). If youre passionate about people, retail, and purpose, we want you on our team. Lets do some good together . Position Objective: Responsible for day-to-day management of the assigned retail store and for meeting sales and production goals determined by strategic planning and budgeting processes. Must provide training, coaching, and support to team members along with ensuring proper tools and equipment are accessible for team members to be successful. Must have the ability to work flexible full-time schedule to include days, evenings, weekends and holidays. Essential Duties: Completes store operational requirements by scheduling and assigning employees; following up on work results. Maintains store staff by recruiting, selecting, orienting, and training employees. Develops team approach to meeting objectives. Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Assists marketing personnel with donation development in area of control; monitors and evaluates efforts; reports trends regularly. Ensures availability of merchandise and services by maintaining adequate inventories; coordinates needs with support staff. Assists in the formulation of pricing policies by reviewing merchandising activities; determining additional needed sales and promotions; authorizing clearance sales; studying trends. Keep work area neat, clean, and safe. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Contributes to team effort by accomplishing related results as needed. Partners with GoodWORKS Program Manager to provide appropriate training programs for clients that will assist clients in meeting their goals. Assists with the evaluation of client job performance. Protects employees and customers by providing a safe and clean store environment. Other duties assigned by Goodwill Essential Skills: Alignment with Mission, Culture, and continuous improvement 5+ years prior retail experience and 1+ year of supervisory experience Above average written and verbal communication skills Demonstrated leadership ability Intermediate digital literacy Core Competencies: Ability to develop and communicate goals in support of Goodwills mission. Ability to enhance others commitment to their work. As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together. Ability to convey confidence in employees ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority. Ability to demonstrate support for innovation and for organization changes needed to improve the organizations effectiveness; initiating, sponsoring, and implementing organization change. Ability to delegate responsibility and to work with others and coach them to develop their capabilities. Ability to take responsibility for ones own or ones employees performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly. Ability to ensure that information is passed on to others who should be kept informed. Ability to express oneself clearly in conversations and interactions with others. Ability to express oneself clearly in business writing. Ability to plan and deliver oral and written communication that make an impact and persuade intended audiences. Ability to notice, interpret, and anticipate others concerns and feeling, and to communicate this awareness empathetically to others. Ability to gain others support for ideas, proposals, projects, and solutions. Education: Advanced reading, writing, and math. High School diploma or GED required. 4-year degree in Business Management or Marketing preferred. Work Environment: Retail environment with fluorescent lighting and climate-controlled temperature. Occasional exposure to dust, lint, and other irritants generated by the sorting and handling of donated goods. Occasional exposure to outdoor weather conditions. Frequent nontraditional (nights and weekends) hours. Some instances of short deadlines and fast-paced situations or demands.

Job DescriptionSalary: 18.50/Hour Ready to level up your leadership gameand make a difference while doing it? Were on the hunt for an enthusiastic, hands-on Assistant Store Manager to help lead the charge at one of our Goodwill retail locations. This isnt your average retail job. Youll be mentoring team members, supporting day-to-day operations, and helping the store hit its goalsall while being part of something bigger than just sales. Every shift is a chance to build brighter futures, cheer on your crew, and maybe even uncover a one-of-a-kind thrift treasure (yes, the perks are real). If youre passionate about people, retail, and purpose, we want you on our team. Lets do some good together . Position Objective: Responsible for day-to-day management of the assigned retail store and for meeting sales and production goals determined by strategic planning and budgeting processes. Must provide training, coaching, and support to team members along with ensuring proper tools and equipment are accessible for team members to be successful. Must have the ability to work flexible full-time schedule to include days, evenings, weekends and holidays. Essential Duties: Completes store operational requirements by scheduling and assigning employees; following up on work results. Maintains store staff by recruiting, selecting, orienting, and training employees. Develops team approach to meeting objectives. Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Assists marketing personnel with donation development in area of control; monitors and evaluates efforts; reports trends regularly. Ensures availability of merchandise and services by maintaining adequate inventories; coordinates needs with support staff. Assists in the formulation of pricing policies by reviewing merchandising activities; determining additional needed sales and promotions; authorizing clearance sales; studying trends. Keep work area neat, clean, and safe. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Contributes to team effort by accomplishing related results as needed. Partners with GoodWORKS Program Manager to provide appropriate training programs for clients that will assist clients in meeting their goals. Assists with the evaluation of client job performance. Protects employees and customers by providing a safe and clean store environment. Other duties assigned by Goodwill Essential Skills: Alignment with Mission, Culture, and continuous improvement 5+ years prior retail experience and 1+ year of supervisory experience Above average written and verbal communication skills Demonstrated leadership ability Intermediate digital literacy Core Competencies: Ability to develop and communicate goals in support of Goodwills mission. Ability to enhance others commitment to their work. As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together. Ability to convey confidence in employees ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority. Ability to demonstrate support for innovation and for organization changes needed to improve the organizations effectiveness; initiating, sponsoring, and implementing organization change. Ability to delegate responsibility and to work with others and coach them to develop their capabilities. Ability to take responsibility for ones own or ones employees performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly. Ability to ensure that information is passed on to others who should be kept informed. Ability to express oneself clearly in conversations and interactions with others. Ability to express oneself clearly in business writing. Ability to plan and deliver oral and written communication that make an impact and persuade intended audiences. Ability to notice, interpret, and anticipate others concerns and feeling, and to communicate this awareness empathetically to others. Ability to gain others support for ideas, proposals, projects, and solutions. Education: Advanced reading, writing, and math. High School diploma or GED required. 4-year degree in Business Management or Marketing preferred. Work Environment: Retail environment with fluorescent lighting and climate-controlled temperature. Occasional exposure to dust, lint, and other irritants generated by the sorting and handling of donated goods. Occasional exposure to outdoor weather conditions. Frequent nontraditional (nights and weekends) hours. Some instances of short deadlines and fast-paced situations or demands.

Job Description Goodwill Central Texas' General Manager in Training (GMIT) position is designed to prepare individuals for leadership roles within their retail operations. This training program emphasizes hands-on experience, team development, and alignment with Goodwill's mission to transform lives through the power of education and work. Key Responsibilities Retail Operations & Store Management Responsible for the overall operation of the retail store, including opening, closing, and daily execution of all store functions. Oversee all production levels and ensure the quality of merchandise processed to the sales floor meets revenue and quality standards. Manage inventory levels across all merchandise lines, ensuring proper flow of goods to and from the store. Monitor and ensure effective donation processing that complies with security, safety, and state regulatory standards. Maintain a clean, organized, and well-stocked store environment aligned with brand standards and budgetary goals. Staffing, Training, & Development Maintain appropriate staffing levels in both production and sales departments to meet operational needs while managing payroll expenses within budget. Hire, train, and, when necessary, terminate staff in accordance with Goodwill policies and employment law. Set and manage staff schedules to ensure consistent coverage and operational efficiency. Monitor time and attendance, addressing discrepancies promptly and submitting required data accurately and on time. Support coaching and performance evaluations. Meet all mandatory annual training and compliance requirements. Model leadership behaviors and company values Financial Oversight Perform all required bookkeeping, accounting, and reporting tasks accurately and on schedule, including production and sales. Review and analyze profit and loss statements, making operational adjustments based on financial performance data. Assist in the development of the annual store budget and manage to that budget throughout the year. Ensure all daily banking processes are completed according to company policy. Customer & Community Engagement Create and maintain a culture of exceptional customer service for both internal (staff) and external (shoppers, donors) stakeholders. Resolve customer complaints and issues in a professional and effective manner. Maintain effective communication with corporate divisions, peers, and direct reports via email, phone, and in-person meetings. Compliance & Safety Ensure that all safety, security, and cleanliness standards are upheld for both employees and customers. Comply with and enforce all company policies, procedures, and corporate compliance requirements. Train staff on security and emergency protocols. Supervisory Responsibility Assist with the supervisory responsibility of the retail staff, Assistant Store Manager, Retail Supervisor, Merchandise Processors and Sales Associates. Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred. Minimum of two (2) years retail management experience, preferably in a high-volume setting. Strong leadership, communication, and team development skills. Proficiency in Microsoft Office Suite and point-of-sale/inventory systems. Ability to interpret financial data and manage a store to budget. Willingness to work flexible hours, including evenings, weekends, and holidays. Valid driver's license and access to reliable transportation. Physical Requirements Standing/Walking: Ability to stand and walk for extended periods (up to 8 hours or more) throughout the workday, including on hard surfaces. Lifting/Carrying: Frequently lift and carry merchandise, donations, or supplies weighing up to 50 pounds unassisted; occasionally assist with heavier items using team lift techniques or equipment. Pushing/Pulling: Push or pull carts, racks, or bins of merchandise and donations, which may exceed 100 pounds with appropriate equipment. Bending/Kneeling: Regularly bend, stoop, kneel, and crouch to retrieve, organize, or stock items. Reaching/Handling: Reach overhead and at ground level; use hands and fingers to handle merchandise, tags, hangers, and point-of-sale systems. Visual/Auditory Acuity: Must have the visual and auditory ability to identify hazards, operate machinery (e.g., balers, pallet jacks), and interact effectively with customers and team members. Climbing: Occasionally use step stools or ladders to retrieve or stock merchandise. Environmental Conditions: Work in varied indoor and outdoor environments, including donation receiving areas, which may be subject to fluctuating temperatures, weather, dust, and noise. Apply today and drive the difference at Goodwill! Equal Employment Opportunity Statement: Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law. Background Check Requirement: Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.

Assistant Team Leader Overview of Goodwill Industries of Dallas, Inc. Goodwill Industries of Dallas, Inc. exists to help persons with disabilities and other barriers to employment get jobs so that each can experience dignity, purpose, and self-sufficiency. Goodwill does this by helping people build skills, find jobs, and reach their goals in life through a donated goods business, workforce development and other social enterprise models. Here are our core beliefs: • • • We believe each person has unique abilities and can make a meaningful contribution in life. We believe jobs are transformational to individual lives and communities. We believe in a hand up, not a handout. Goodwill prides itself on an engaging and welcoming work environment, where we demonstrate our core values of Respect, Commitment, Improvement, and Integrity daily. Goodwill Dallas achieves its mission by helping people build skills, find jobs, and ultimately reach their goals in life, through two closely integrated programs: • • • The Donated Goods Program provides direct employment through the recycling and reselling of material donations across 18 stores and a 175,000 sq. ft. warehouse. The Workforce Development Program assist clients with assessments, education, job readiness training, coaching and career placement. Goodwill's unique approach includes: a fair chance and opportunity, a person-centered, holistic approach, and multiple paths to success in a safe, supportive environment. The Donated Goods Program provides employment by offering work through the recycling and reselling of material donations in stores throughout the community, while keeping millions of pounds of reusable items out of our landfills. Every dollar that is generated from retail stores is invested back into creating employment opportunities for individuals with disabilities and disadvantaged conditions. • There are over 220,000 individuals with disabilities in the north Texas region. Only 90,000 have jobs. Last year, Goodwill Dallas placed over 1,000 individuals with jobs - earning more than $22 million in wages. Since 1923, Goodwill Dallas has served over 100,000 individuals in the North Texas community. Goodwill Dallas is a 501(c)3 organization providing direct employment across eight counties, 18 stores, 6 stand- alone donation centers, and 1 regional hub. The organization is governed by a 56-member Board of Directors and employs over 600 staff. SUMMARY In conjunction with the Team Leader, the ATL oversees all aspects of textile and hard goods production. Major duties include meeting production quotas, training, and developing team members, and performing assigned duties and management responsibilities. ESSENTIAL FUNCTIONS/DUTIES 1. Ensures 100% world class customer service. 2. Assist the Team Leader with all aspects of team management, including hiring, training, development, supervision, evaluation, and terminations, in alignment with Goodwill's policies, procedures, and job descriptions. 3. Provide input and support in employee disciplinary actions and terminations as needed. Goodwill Industries of Dallas 06.10.2025 Page 1 of 4 Assistant Team Leader 4. Ensure the donation attendants consistently deliver exceptional donor service. 5. Supervise and direct the daily activities of sales floor staff, including recovery clerks, cashiers, and keyholders, to maintain operations efficiency and a positive customer experience. 6. Supervise receiving inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the organization's procedures within assigned areas. 7. The store operates within budgeted expenses to revenue ratios and by donors per square foot. 8. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of Goodwill Dallas policies and procedures. 9. Aids Team Leader in scheduling and performance reviews. Maintains labor and payroll in accordance with Goodwill Dallas policies and procedures. 10. Assure that production quotas are met; responsible for the quality and quantity of textile and hard goods produced. 11. Responsible for image, maintenance, loss prevention, safety, housekeeping, and security of the store in accordance with Goodwill Dallas policies and procedures. 12. Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards and Consumer Product Safety Commission (CPSC). 13. Inspect equipment (forklift, stacker, baler, etc.) used in the production area to ensure equipment is working properly. 14. The Assistant Team Leader is responsible for: • • • • • • • • • • • • • Cash handling and end of day (EOD) reports. Monthly safety site inspection (Audits) Stock on Hand (SOH) Donation Verification Goodwill Learning Training and Reporting Incident/Accident Reports Petty cash and expense reports Monthly store leadership reports Floor allocation by pieces per square foot Monthly team member minutes Weekly scheduling with two weeks scheduled for all Keyholders and sales floor staff. All reports are completed accurately and timely. Work requests (Facility Maintenance and Information Technology Support) ADDITIONAL FUNCTIONS/DUTIES 1. Attends in-service and related training as assigned. 2. May be asked to participate in activities outside of Goodwill. 3. Perform other duties as recommended by the Team Leader. QUALIFICATIONS/COMPETENCIES The list below is representative of the knowledge, skill, and/or ability utilized while performing this job. 1. Ability to adhere to the organization's Core Principles. 2. Ability to operate cash register, calculator, and basic computer skills. 3. Ability to work independently with minimal instruction and/or direction from Team Leader. Goodwill Industries of Dallas 06.10.2025 Page 2 of 4 Assistant Team Leader 4. Knowledge of product recalls and unacceptable donated goods. 5. Skilled in maintaining inventory, sales, and store records. 6. Ability to effectively supervise, train, develop, and mentor team members. 7. Knowledge of textile and hard hoods articles as related to quality and classification. 8. Ability to read, write, speak and understand the English language Education and/or Experience: High School education or equivalent is required. A college education or equivalent of five (5) years in retail management is preferred. Prefer previous retail and/or stock handling experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience. Math Ability: Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Computer Skills: To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook. Experience utilizing a POS system. Supervisory Responsibilities: This position has supervisory responsibilities but no subordinate supervisors (Keyholders). Purchasing Authority: No Purchasing Authority except for ordering supplies approved by Team Leader. Special Requirements: • • Must be available to work evenings and weekends. Must have reliable transportation. SPECIAL CONDITIONS OF EMPLOYMENT (e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check) Physical and Environmental Requirements: 1. Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance. 2. Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. 3. Able to bend, reach, and stand for extensive periods of time. 4. Able to perform tasks that require repetitive motion, i.e. tagging or hanging clothes. Manual dexterity is required. 5. Perform work outside and inside; exposure to weather conditions; i.e. dust, dirt, rain, noise. 6. The noise level in the work environment is usually loud (examples: metal can manufacturing department, large earth-moving equipment). Language Ability: Goodwill Industries of Dallas 06.10.2025 Page 3 of 4 Job Description Assistant Team Leader Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups. Reasoning Ability: Level 4: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Goodwill is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Goodwill Industries of Dallas 06.10.2025 Page 4 of 4

About Us Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment. Overview POSITION SUMMARY: Responsible for achieving store revenue goals, daily operations including safety and loss prevention compliance, production/retail operations, customer, and donor satisfaction. Responsible for the overall training, development, retention, wage and hour compliance, and satisfactorily addressing employee relation issues of all store staff. May be required to move locations within a 25 mile radius of San Diego County. Responsibilities Essential Function Statements: Responsible for daily store operations, completing required reports, and achieving revenue of the store. Utilizes tools provided and monitor labor, store expenses, employee morale, product levels, quality and pricing as well as customer service. Utilizes critical thinking and strategic vision to ensure revenue goals are met. Responsible for maintaining and providing excellent customer service and addressing, investigating, and documenting customer concerns. Provides product that meets company pricing and quality standards. Analyzes store's performance and collaborate with District Manager on sales/production strategies as needed. Investigates, documents and communicates any concerns or on going issues related to the department and provides feedback and resolutions. Responsible for maintaining store in a safe, clean and well merchandised manner per company standards, policies and procedures and any applicable laws or regulations. Motivates, trains, coaches, engages and develops staff in a positive work environment to retain employees, increase productivity and achieve departmental goals. Utilizes performance management tools such as annual evaluations and goal setting conversations to develop staff. Manages the implementation of organizational initiatives such as 4DX methodology and Kaizen continual improvement. Makes recommendations for new hires and termination of employment as needed. Participates in interview process as needed/required. Ensures employment relationship issues are resolved according to organization's best practices, policies and procedures, organizational culture, core values and in accordance with employment laws and regulations. Performs other duties as assigned or needed. Qualifications SKILLS AND ABILITIES: Education: High School Graduate or General Education Degree (GED) required. Associate's Degree or higher preferred. Experience: Five years minimum of related experience. Computer Skills: Email, Internet use, Microsoft word and Excel. Certificates & Licenses: Must have a valid CA Driver's License, proof of insurance and driving record acceptable by Goodwill's insurance company. Must also have an insured, reliable vehicle. Other Requirements: Ability to operate electronic cash register. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.

Assistant Store Manager - Lead With Purpose Quarterly Bonus Potential: Assistant Store Managers have the potential to earn up to a max of 12.5% of their quarterly salary based on performance in key metrics in their department. Looking to grow your retail career and earn a bonus while making a real difference in your community? We're hiring an enthusiastic, hands-on Assistant Store Manager to help lead our retail team. You'll partner with the Retail General Manager to oversee daily operations, guide an amazing team, and create outstanding customer experience. When the GM's away, you step in to keep everything running smoothly. What You'll Be Doing: Support the Retail GM in leading store operations, staffing, merchandising, and customer service. Supervise and mentor retail, donation, and production staff. Manage scheduling, inventory control, cash handling, and store opening/closing. Jump in on the floor when needed-assist donors, sort inventory, and serve customers. Drive store productivity while maintaining safety, cleanliness, and compliance. Take the lead on all store operations in the absence of the General Manager. Who You'll Supervise: Sales Associates, Merchandise Processors and Retail Supervisors. Your leadership will make a real impact on team performance and morale. What You Bring: High School diploma or equivalent; college a plus 5+ years of experience in retail or similar roles 2+ years in a supervisory or management position Strong organizational, scheduling, and communication skills A customer-first attitude and team-focused mindset Ability to lift up to 35 lbs and stay active throughout your shift What You'll Get: Health Benefits - Medical, dental, and vision coverage Generous PTO - Paid vacation, holidays, and personal days Paid Parental Leave - Support when your family grows Career Growth - Leadership development and training opportunities Wellness Support - Mental health resources and gym memberships Recognition Programs - We celebrate your wins and contributions Inclusive Culture - A welcoming, diverse, and mission-driven team Weekend and holiday availability is a must-we're looking for a leader who thrives in a fast-paced retail environment. Ready to lead with heart and hustle? Apply today and help us turn donations into opportunities! Equal Employment Opportunity Statement: Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law. Background Check Requirement: Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position. #IND2

About Us Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment. Overview POSITION SUMMARY: Assists the management team in the daily operations of the store. Daily duties will include some management functions, opening/closing store, overseeing production/retail operations, ensuring themselves/staff follows all policies and procedures. Responsibilities Essential Functions Statements: Ensures excellent customer service is provided to customers and donors. Provides leadership, guidance, training and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals. Engages the staff and creates a positive work environment where employment relationship matters are minimum. Assist in preparing performance evaluations, 5-minute goal setting conversations, and work schedules. Responsible for maintaining store/department in clean, safe and organized fashion with merchandise appropriately displayed. Documents and reports any concerns or issues in a prompt and timely manner to management. Performs other duties as assigned. Supports the implementation of organizational initiatives such as 4DX methodology. Qualifications SKILLS AND ABILITIES: Education: High School Graduate or General Education Degree (GED) preferred. Experience: One year of supervisory experience. Retail experience preferred. Computer Skills: Basic computer skills, Email, internet use, Microsoft word and Excel. Certificates & Licenses: Having a CA Driver's License, a driving record acceptable to Goodwill's insurance company requirements, and an insured reliable vehicle is preferred. Other Requirements: Ability to operate electronic cash register. Must be able to understand the basic principles of running a retail store: Stocking, merchandise flow, quotas, cash handling, bank deposit procedures and sales reports. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.

Overview of Goodwill Industries of Dallas, Inc. Goodwill Industries of Dallas, Inc. exists to help persons with disabilities and other barriers to employment get jobs so that each can experience dignity, purpose, and self-sufficiency. Goodwill does this by helping people build skills, find jobs, and reach their goals in life through a donated goods business, workforce development and other social enterprise models. Here are our core beliefs: We believe each person has unique abilities and can make a meaningful contribution in life. We believe jobs are transformational to individual lives and communities. We believe in a hand up, not a handout. Goodwill prides itself on an engaging and welcoming work environment, where we demonstrate our core values of Respect, Commitment, Improvement, and Integrity daily. Goodwill Dallas achieves its mission by helping people build skills, find jobs, and ultimately reach their goals in life, through two closely integrated programs: The Donated Goods Program provides direct employment through the recycling and reselling of material donations across 18 stores and a 175,000 sq. ft. warehouse. The Workforce Development Program assist clients with assessments, education, job readiness training, coaching and career placement. Goodwill's unique approach includes: a fair chance and opportunity, a person-centered, holistic approach, and multiple paths to success in a safe, supportive environment. The Donated Goods Program provides employment by offering work through the recycling and reselling of material donations in stores throughout the community, while keeping millions of pounds of reusable items out of our landfills. Every dollar that is generated from retail stores is invested back into creating employment opportunities for individuals with disabilities and disadvantaged conditions. There are over 220,000 individuals with disabilities in the north Texas region. Only 90,000 have jobs. Last year, Goodwill Dallas placed over 1,000 individuals with jobs - earning more than $22 million in wages. Since 1923, Goodwill Dallas has served over 100,000 individuals in the North Texas community. Goodwill Dallas is a 501(c)3 organization providing direct employment across eight counties, 18 stores, 6 stand-alone donation centers, and 1 regional hub. The organization is governed by a 56-member Board of Directors and employs over 600 staff. SUMMARY Under the direction of the Regional Director responsible for maintaining their assigned store. Major duties include supervision of inventory and stock rotations, promoting merchandise, personnel, administration, loss prevention, security, and operational procedures, and generating revenue and controlling expense budget. ESSENTIAL FUNCTIONS/DUTIES Responsible for generating revenue and controlling the expense budget for the store and staying within defined guidelines, which includes payroll expenses. Transport cash funds to and from the bank. Supervise the receipt of inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the Organizations procedures. Promote merchandise sales and create in-store displays. Monitor store premises and ensure facilities and grounds are kept in a clean, neat, and safe condition. Responsible for opening and closing the store as needed. Handle employee and customer inquiries in a professional and appropriate manner. Follow procedures for dealing with potential disturbances and problems such as calming loud or boisterous customers, evicting customers who are acting in a disorderly fashion or dealing with lost children. Supervise, plan, and maintain the organization of store personnel; prepare work schedules and arrange for replacement of absent employees, as necessary. Responsible for evaluating employee performance; taking appropriate disciplinary action as needed and including making termination recommendations. Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection. Responsible for instilling proper attitude toward safety and security in employees and trainees, protecting the safety of customers, and ensuring that all store operations are performed in accordance with the Organizations safety and security programs. Demonstrate and maintain good customer service skills. Communicate effectively with other departments within the organization to work in collaboration. Maintain a well-groomed appearance and appropriate business dress code including name badge. ADDITIONAL FUNCTIONS/DUTIES Assist other stores as needed and directed by the Regional Director. Ensure that store receipts are handled as prescribed by the Organizations procedures and good security practices. Assist in loss prevention investigations when necessary, keeping sensitive information confidential. Complete a variety of reports including schedules, meetings, safety, payroll, and store records. React calmly and respond to emergencies. Respond to alarm calls as necessary. Must be accessible via telephone. Coordinate and conduct monthly safety drills or assign to Safety Captain. Complete monthly maintenance inspection checklist. Perform other duties as assigned. QUALIFICATIONS/COMPETENCIES The list below is representative of the knowledge, skill, and/or ability utilized while performing this job. Ability to adhere to the organization's Core Principles. Ability to work independently with minimal instruction and or direction from supervisor. Knowledge of the Consumer Product Safety Commission (CPSC) and procedures for Public Protection. Ability to operate Point of Sale (POS) system. Ability to react calmly and respond to emergencies. Skilled in conducting phone and face-to-face interviews. Skilled in maintaining inventory, sales, and store records. Ability to effectively supervise, train and mentor store personnel and community workers. Ability to read, write, speak and understand the English language Education and/or Experience: High school education or equivalent is required. A College education or equivalent of five (5) years in retail management is preferred. Prefer previous retail and/or handling experience. Prefer working with people who have disabilities and/or previous Goodwill experience. Math Ability: Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Computer Skills: To perform this job successfully, an individual should have beginner knowledge of MS Words, Excel, and Outlook. Experience utilizing a POS system. Supervisory Responsibilities: This position has supervisory responsibilities including supervision of subordinate supervisors. Purchasing Authority: Purchasing Authority Level - Managers/Coordinators SPECIAL CONDITIONS OF EMPLOYMENT (e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check) Physical and Environmental Requirements: Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance. Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. Standing and walking for long periods of time. Able to perform tasks that require repetitive motion, i.e. tagging or hanging clothes. Manual dexterity is required. Perform work outside and inside; exposure to weather conditions, i.e. dust, dirt, rain, noise. The noise level in the work environment is usually loud (examples: metal can manufacturing department, large earth-moving equipment). Language Ability: Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups. Reasoning Ability: Level 4: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Goodwill is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About Us Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment. Overview POSITION SUMMARY: Responsible for achieving store revenue goals, daily operations including safety and loss prevention compliance, production/retail operations, customer, and donor satisfaction. Responsible for the overall training, development, retention, wage and hour compliance, and satisfactorily addressing employee relation issues of all store staff. May be required to move locations within a 25 mile radius of San Diego County. Responsibilities Essential Function Statements: Responsible for daily store operations, completing required reports, and achieving revenue of the store. Utilizes tools provided and monitor labor, store expenses, employee morale, product levels, quality and pricing as well as customer service. Utilizes critical thinking and strategic vision to ensure revenue goals are met. Responsible for maintaining and providing excellent customer service and addressing, investigating, and documenting customer concerns. Provides product that meets company pricing and quality standards. Analyzes store's performance and collaborate with District Manager on sales/production strategies as needed. Investigates, documents and communicates any concerns or on going issues related to the department and provides feedback and resolutions. Responsible for maintaining store in a safe, clean and well merchandised manner per company standards, policies and procedures and any applicable laws or regulations. Motivates, trains, coaches, engages and develops staff in a positive work environment to retain employees, increase productivity and achieve departmental goals. Utilizes performance management tools such as annual evaluations and goal setting conversations to develop staff. Manages the implementation of organizational initiatives such as 4DX methodology and Kaizen continual improvement. Makes recommendations for new hires and termination of employment as needed. Participates in interview process as needed/required. Ensures employment relationship issues are resolved according to organization's best practices, policies and procedures, organizational culture, core values and in accordance with employment laws and regulations. Performs other duties as assigned or needed. Qualifications SKILLS AND ABILITIES: Education: High School Graduate or General Education Degree (GED) required. Associate's Degree or higher preferred. Experience: Five years minimum of related experience. Computer Skills: Email, Internet use, Microsoft word and Excel. Certificates & Licenses: Must have a valid CA Driver's License, proof of insurance and driving record acceptable by Goodwill's insurance company. Must also have an insured, reliable vehicle. Other Requirements: Ability to operate electronic cash register. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.

Overview of Goodwill Industries of Dallas, Inc. Goodwill Industries of Dallas, Inc. exists to help persons with disabilities and other barriers to employment get jobs so that each can experience dignity, purpose, and self-sufficiency. Goodwill does this by helping people build skills, find jobs, and reach their goals in life through a donated goods business, workforce development and other social enterprise models. Here are our core beliefs: We believe each person has unique abilities and can make a meaningful contribution in life. We believe jobs are transformational to individual lives and communities. We believe in a hand up, not a handout. Goodwill prides itself on an engaging and welcoming work environment, where we demonstrate our core values of Respect, Commitment, Improvement, and Integrity daily. Goodwill Dallas achieves its mission by helping people build skills, find jobs, and ultimately reach their goals in life, through two closely integrated programs: The Donated Goods Program provides direct employment through the recycling and reselling of material donations across 18 stores and a 175,000 sq. ft. warehouse. The Workforce Development Program assists clients with assessments, education, job readiness training, coaching and career placement. Goodwill's unique approach includes: a fair chance and opportunity, a person-centered, holistic approach, and multiple paths to success in a safe, supportive environment. The Donated Goods Program provides employment by offering work through the recycling and reselling of material donations in stores throughout the community, while keeping millions of pounds of reusable items out of our landfills. Every dollar that is generated from retail stores is invested back into creating employment opportunities for individuals with disabilities and disadvantaged conditions. There are over 220,000 individuals with disabilities in the north Texas region. Only 90,000 have jobs. Last year, Goodwill Dallas placed over 1,000 individuals with jobs - earning more than $22 million in wages. Since 1923, Goodwill Dallas has served over 100,000 individuals in the North Texas community. Goodwill Dallas is a 501(c)3 organization providing direct employment across eight counties, 18 stores, 6 stand-alone donation centers, and 1 regional hub. The organization is governed by a 56-member Board of Directors and employs over 600 staff. SUMMARY Under the direction of the Regional Director, MIT is responsible for maintaining the assigned store. Major duties include supervision of inventory and stock rotations, promoting merchandise, personnel, administration, loss prevention, operational procedures, and generating revenue and controlling expense budget. ESSENTIAL FUNCTIONS/DUTIES Responsible for generating revenue and controlling the expense budget for the store and staying within defined guidelines which includes payroll expenses. Transport cash funds to and from the bank. Supervise the receipt of inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the Organization's procedures. Promote merchandise sales and create in-store displays. Monitor store premises and ensure facilities and grounds are kept in a clean, neat, and safe condition. Responsible for opening and closing the store as needed. Handle employee and customer inquiries in a professional and appropriate manner. Follow procedures for dealing with potential disturbances and problems such as calming loud or boisterous customers, evicting customers who are acting in a disorderly fashion or dealing with lost children. Supervise, plan, and maintain the organization of store personnel; prepare work schedules and arrange for replacement of absent employees, as necessary. Responsible for evaluating employee performance; taking appropriate disciplinary action as needed and including making termination recommendations. Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection. Responsible for instilling proper attitude toward safety and security in employees and trainees, protecting the safety of customers, and ensuring that all store operations are performed in accordance with the Organization's safety and security programs. Demonstrate and maintain good customer service skills. Communicate effectively with other departments within the organization to work in collaboration. Maintain a well-groomed appearance and appropriate business dress code including name badge. ADDITIONAL FUNCTIONS/DUTIES Assist other stores as needed and directed by the Regional Director. Ensure that store receipts are handled as prescribed by the Organization's procedures and good security practices. Assist in loss prevention investigations when necessary, keeping sensitive information confidential. Complete a variety of reports including schedules, meetings, safety, payroll, and store records. React calmly and respond to emergency situations. Respond to alarm calls as necessary. Must be accessible via telephone. Coordinate and conduct monthly safety drills or assign to Safety Captain. Complete monthly maintenance inspection checklist. Perform other duties as assigned by the Regional Director. QUALIFICATIONS/COMPETENCIES The list below is representative of the knowledge, skill, and/or ability utilized while performing this job. Ability to adhere to the organization's Core Principles. Ability to work independently with minimal instruction and or direction from supervisor. Knowledge of the Consumer Product Safety Commission (CPSC) and procedures for Public Protection. Ability to operate Point of Sale (POS) system. Ability to react calmly and respond to emergency situations. Skilled in conducting phone and face-to-face interviews. Skilled in maintaining inventory, sales, and store records. Ability to effectively supervise, train and mentor store personnel and community workers. Education and/or Experience: High school education or equivalent is required. A College education or equivalent of five (5) years in retail management is preferred. Prefer previous retail and/or handling experience. Prefer working with people who have disabilities and/or previous Goodwill experience. Math Ability: Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Computer Skills: To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook. Experience utilizing a POS system. Supervisory Responsibilities: This position has supervisory responsibilities including supervision of subordinate supervisors. Purchasing Authority: Purchasing Authority Level - Team Leaders and Retail Operations Assistants. Special Requirements: Must have reliable transportation. SPECIAL CONDITIONS OF EMPLOYMENT (e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check) Physical and Environmental Requirements: Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance. Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. Able to bend, reach, and stand for extensive periods of time. Able to perform tasks that require repetitive motion, i.e. tagging or hanging clothes. Manual dexterity is required. Perform work outside and inside; exposure to weather conditions; i.e. dust, dirt, rain, noise. The noise level in the work environment is usually loud (examples: metal can manufacturing department, large earth-moving equipment). Language Ability: Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups. Goodwill is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.”

Assistant Store Manager - Lead With Purpose Start strong and get rewarded. When you join our team, you'll earn a $750 bonus after your first 30 days of employment. It's our way of saying welcome aboard and thanks for bringing your best. Quarterly Bonus Potential: Assistant Store Managers have the potential to earn up to a max of 12.5% of their quarterly salary based on performance in key metrics in their department. Looking to grow your retail career and earn a bonus while making a real difference in your community? We're hiring an enthusiastic, hands-on Assistant Store Manager to help lead our retail team. You'll partner with the Retail General Manager to oversee daily operations, guide an amazing team, and create outstanding customer experience. When the GM's away, you step in to keep everything running smoothly. What You'll Be Doing: * Support the Retail GM in leading store operations, staffing, merchandising, and customer service. * Supervise and mentor retail, donation, and production staff. * Manage scheduling, inventory control, cash handling, and store opening/closing. * Jump in on the floor when needed-assist donors, sort inventory, and serve customers. * Drive store productivity while maintaining safety, cleanliness, and compliance. * Take the lead on all store operations in the absence of the General Manager. Who You'll Supervise: Sales Associates, Merchandise Processors and Retail Supervisors. Your leadership will make a real impact on team performance and morale. What You Bring: * High School diploma or equivalent; college a plus * 5+ years of experience in retail or similar roles * 2+ years in a supervisory or management position * Strong organizational, scheduling, and communication skills * A customer-first attitude and team-focused mindset * Ability to lift up to 35 lbs and stay active throughout your shift What You'll Get: * Health Benefits - Medical, dental, and vision coverage * Generous PTO - Paid vacation, holidays, and personal days * Paid Parental Leave - Support when your family grows * Career Growth - Leadership development and training opportunities * Wellness Support - Mental health resources and gym memberships * Recognition Programs - We celebrate your wins and contributions * Inclusive Culture - A welcoming, diverse, and mission-driven team Weekend and holiday availability is a must-we're looking for a leader who thrives in a fast-paced retail environment. Ready to lead with heart and hustle? Apply today and help us turn donations into opportunities! Equal Employment Opportunity Statement: Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law. Background Check Requirement: Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.

Drives retail business operations at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities, to help fund the Goodwill mission of ending unemployment. Responsible for entire store production, directly leading Assistant Store Manager(s), Production Team, and Donation Attendants. Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of Team Members. Essential Duties and Responsibilities: Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production. Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations. Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets. Ensures payroll costs and operating costs are managed to budget. Ensures Team Members deliver excellent customer service to donors and customers. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Partners with community businesses and organizations to promote Goodwill mission. Maintains regular and consistent in-person attendance. Serves as a Goodwill ambassador to the community. Transfers to different stores at any given moment due to business needs. Covers shifts at different stores at any moment due to business needs. Ensures that all Team Members are well-trained and fulfill their duties and responsibilities. Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing. Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals. Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance. Ensures that Team Members are operating per company standards and procedures. Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes. Transfers to different stores at any time due to business needs. Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations. Builds a high-performing team. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates. Plays critical role in driving company culture change efforts and change management processes. Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Minimum Qualifications (Education, Experience, Skills): High School Diploma or equivalent Two years' work experience in Retail Management, preferably thrift One-year customer service experience Proficient in Microsoft Office Suite Valid drivers' license and clean MVR Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays These are just a few highlights of our key benefit offerings! Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at ************** option 6 or ********************* if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at **************, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (********************************************* to learn how to report it.

Job Description Retail Supervisors will assist management in the operation of the Goodwill retail store. This includes customer service, record keeping, cash management, facility operation, communications, merchandising, and inventory control. Role and Responsibilities Assist the store manager with the overall operation of the retail store. Ensure compliance with all GCT policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities. Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager. Supervise and train retail sales associates. Monitor sales transactions associated with purchases and ensure proper sales procedures are followed by sales associates. Supervisory Responsibility This position is responsible for supervising and training the Donation Attendant, Merchandise Processor & Sales Associate positions. Required Skills & Qualifications At least 1 year of supervisory experience. Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods of time (up to 7 hours per 8-hour shift.) Ability to lift 35 pounds frequently. Work a flexible schedule in support of the store opening, production and closing operations. Ability to effectively communicate in English with customers and GCT associates. Physical Requirements Ability to sit or stand for eight hours. Ability to bend and twist. Ability to lift and carry 30 pounds with or without a reasonable accommodation. Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard, reach, stoop and kneel. Specific vision abilities required by this job include close vision requirements due to computer work. Regular, predictable attendance is required as business demands dictate All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate

Retail Supervisors will assist management in the operation of the Goodwill retail store. This includes customer service, record keeping, cash management, facility operation, communications, merchandising, and inventory control. Role and Responsibilities * Assist the store manager with the overall operation of the retail store. * Ensure compliance with all GCT policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities. * Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager. * Supervise and train retail sales associates. * Monitor sales transactions associated with purchases and ensure proper sales procedures are followed by sales associates. Supervisory Responsibility * This position is responsible for supervising and training the Donation Attendant, Merchandise Processor & Sales Associate positions. * Required Skills & Qualifications * At least 1 year of supervisory experience. * Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods of time (up to 7 hours per 8-hour shift.) * Ability to lift 35 pounds frequently. * Work a flexible schedule in support of the store opening, production and closing operations. * Ability to effectively communicate in English with customers and GCT associates. Physical Requirements * Ability to sit or stand for eight hours. * Ability to bend and twist. * Ability to lift and carry 30 pounds with or without a reasonable accommodation. * Moderate noise (i.e., business office with computers, phone, and printers, light traffic). * Ability to work in a confined area. * While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard, reach, stoop and kneel. * Specific vision abilities required by this job include close vision requirements due to computer work. * Regular, predictable attendance is required as business demands dictate All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate

Assistant Store Manager - Lead With Purpose Quarterly Bonus Potential: Assistant Store Managers have the potential to earn up to a max of 12.5% of their quarterly salary based on performance in key metrics in their department. Looking to grow your retail career and earn a bonus while making a real difference in your community? We're hiring an enthusiastic, hands-on Assistant Store Manager to help lead our retail team. You'll partner with the Retail General Manager to oversee daily operations, guide an amazing team, and create outstanding customer experience. When the GM's away, you step in to keep everything running smoothly. What You'll Be Doing: * Support the Retail GM in leading store operations, staffing, merchandising, and customer service. * Supervise and mentor retail, donation, and production staff. * Manage scheduling, inventory control, cash handling, and store opening/closing. * Jump in on the floor when needed-assist donors, sort inventory, and serve customers. * Drive store productivity while maintaining safety, cleanliness, and compliance. * Take the lead on all store operations in the absence of the General Manager. Who You'll Supervise: Sales Associates, Merchandise Processors and Retail Supervisors. Your leadership will make a real impact on team performance and morale. What You Bring: * High School diploma or equivalent; college a plus * 5+ years of experience in retail or similar roles * 2+ years in a supervisory or management position * Strong organizational, scheduling, and communication skills * A customer-first attitude and team-focused mindset * Ability to lift up to 35 lbs and stay active throughout your shift What You'll Get: * Health Benefits - Medical, dental, and vision coverage * Generous PTO - Paid vacation, holidays, and personal days * Paid Parental Leave - Support when your family grows * Career Growth - Leadership development and training opportunities * Wellness Support - Mental health resources and gym memberships * Recognition Programs - We celebrate your wins and contributions * Inclusive Culture - A welcoming, diverse, and mission-driven team Weekend and holiday availability is a must-we're looking for a leader who thrives in a fast-paced retail environment. Ready to lead with heart and hustle? Apply today and help us turn donations into opportunities! Equal Employment Opportunity Statement: Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law. Background Check Requirement: Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position. #IND2

Job Description Retail Supervisors will assist management in the operation of the Goodwill retail store. This includes customer service, record keeping, cash management, facility operation, communications, merchandising, and inventory control. Role and Responsibilities Assist the store manager with the overall operation of the retail store. Ensure compliance with all GCT policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities. Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager. Supervise and train retail sales associates. Monitor sales transactions associated with purchases and ensure proper sales procedures are followed by sales associates. Supervisory Responsibility This position is responsible for supervising and training the Donation Attendant, Merchandise Processor & Sales Associate positions. Required Skills & Qualifications At least 1 year of supervisory experience. Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods of time (up to 7 hours per 8-hour shift.) Ability to lift 35 pounds frequently. Work a flexible schedule in support of the store opening, production and closing operations. Ability to effectively communicate in English with customers and GCT associates. Physical Requirements Ability to sit or stand for eight hours. Ability to bend and twist. Ability to lift and carry 30 pounds with or without a reasonable accommodation. Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard, reach, stoop and kneel. Specific vision abilities required by this job include close vision requirements due to computer work. Regular, predictable attendance is required as business demands dictate All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate

Job Description Retail General Manager - Lead With Purpose Start strong and get rewarded. When you join our team, you'll earn a $2,000 bonus to be paid in two installments; 30 days & six months. Quarterly Bonus Potential: Retail General Managers have the potential to earn up to a max of 25% of their quarterly salary based on performance in key metrics in their department. Are you a results-driven retail leader who thrives in a dynamic, mission-focused environment? Goodwill is seeking an experienced Retail General Manager (RGM) to lead the operations of one of our many thriving retail locations. This is more than just a store-it's a place where lives change every day. As the RGM, you'll oversee everything from sales floor operations to production efficiency, creating a culture of excellence, customer satisfaction, and team development. If you're passionate about retail, leadership, and making a difference in your community, this role is for you. What You'll Do: Lead day-to-day operations of a high-performing retail store, from opening to closing. Manage both the sales floor and back-of-house production teams to ensure a smooth, efficient flow of merchandise. Monitor inventory, stock levels, and merchandising to maximize revenue and maintain a compelling store presentation. Recruit, train, schedule, and manage a dynamic team of staff, including Assistant Managers, Supervisors, Processors, and Sales Associates. Cultivate a customer-first culture-ensuring every shopper and donor receives top-tier service. Ensure compliance with all safety protocols, state regulations, and loss prevention procedures. Take full ownership of store P&L and make data-driven decisions to meet performance goals. Handle payroll, attendance, and scheduling using our internal systems. Serve as the go-to leader for resolving team or customer concerns. Maintain strong communication across departments and stores to align goals and performance. Who You Are: A motivated, hands-on leader with 3-5 years of retail management experience. Comfortable managing both sales operations and merchandise production. Experienced with profit & loss statements, team development, and performance coaching. Able to lift 35-50 lbs and perform physical tasks as needed (this is a boots-on-the-ground leadership role). Someone who leads by example, knows how to inspire teams, and isn't afraid to roll up their sleeves. A pro at balancing multiple priorities in a fast-paced retail environment. Flexible to work weekends, evenings, and holidays based on business needs. Preferred Qualifications: High school diploma required; Associate's degree preferred. Experience in the thrift/resale industry is a big plus. Strong communication skills, basic math, and computer proficiency. Valid driver's license and access to reliable transportation. Why Join Us? At Goodwill, we don't just offer jobs-we offer meaningful careers. Working with us means contributing to a greater mission: transforming lives through the power of education and work. Enjoy opportunities for growth, ongoing training, and the satisfaction of knowing your efforts directly support your community. Ready to Lead with Purpose? Apply now and take the next step in your retail leadership career with Goodwill. Equal Employment Opportunity Statement: Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law. Background Check Requirement: Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.