Goodwill Industries of the Valleys jobs in Wilmington, DE - 41 jobs

Job DescriptionMaster Case Manager - Wilmington Wilmington, DESchedule: Monday to Friday 9am to 5pmPay Rate: $29.76 per hour As the Master Case Manager, you will be responsible for providing comprehensive case management services to individuals and families in need. You will assess client needs, develop personalized care plans, coordinate services, and advocate on behalf of clients to ensure they receive the resources and support they require. Your expertise in navigating complex systems and your ability to problem-solve will be crucial in this role. Key Responsibilities: - Conduct comprehensive assessments to identify client needs and develop individualized care plans - Coordinate and monitor the delivery of services, including healthcare, social services, and community resources - Advocate for clients to ensure they receive the appropriate level of care and support - Maintain detailed case notes and documentation to track client progress and outcomes - Collaborate with a multidisciplinary team of professionals to provide integrated care - Participate in ongoing training and professional development to stay current with best practices in case management Qualifications: - Bachelor's degree in social work, human services, or a related field - Minimum of 5 years of experience in case management or a similar role - Demonstrated expertise in navigating complex social service systems - Strong communication and interpersonal skills, with the ability to build rapport with diverse clients - Proficient in data management and record-keeping - Certification in case management or a related field is preferred - Familiarity with government social welfare programs and regulations

Job DescriptionData Entry Mail ClerkLocation: New Castle County, New Castle, DelawareFull TimePay Rate: $15.00 per hour Monday through Friday 8am to 4:30pm We are seeking a detail-oriented Data Entry Mail Clerk to help process and organize incoming and outgoing mail, as well as input data related to these important tasks. As a Data Entry Mail Clerk, your primary responsibilities will include: - Sorting, distributing, and tracking mail to ensure timely and accurate delivery - Inputting data related to mail items into the county's administrative systems - Maintaining organized filing and record-keeping systems - Assisting with other administrative duties as needed To be successful in this role, you should possess: - Excellent attention to detail and data entry proficiency - Strong organizational skills and the ability to multitask - Familiarity with standard office equipment and procedures - A positive, customer-service-oriented attitude

Job DescriptionPosition Title: Retail General Cleaner Location: Goodwill, Newark DePart TimePay Rate: $15.25 Per HourOpen Availability Required The Retail General Cleaner is responsible for performing housekeeping duties. These duties include but are not limited to: cleaning, sweeping, mopping, vacuuming, washing, and dusting.ESSENTIAL FUNCTIONS AND BASIC DUTIES Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets. Report any hazards or known/suspected security violations to supervisor. Provide janitorial services such as wet or dry mop of floors; clean, disinfect, and restock bathrooms; vacuum carpets and dust; cleaning and maintenance of interior and exterior of locations; and upkeep of assigned grounds areas. Able to collect trash and clean trash containers. Responsible for the use of proper methods and materials in cleaning and caring for buildings, equipment, and equipment storage area, along with informing supervisor when such supplies need to be replenished. Ensure maximum customer satisfaction. Work cooperatively with all internal and external customers to promote the achievement of the company mission. Ability to work varied hours/days as business dictates. EDUCATION/EXPERIENCEHigh school diploma or GED equivalent preferred, along with a minimum of 1-3 months related experience and/or training.WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to chemicals. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling chemicals/cleaning equipment; any other PPE that can reduce the possibility of injury.PHYSICAL ACTIVITIES AND REQUIREMENTS:FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms; and talk of hear. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 30 pounds.INTENT AND FUNCTION OF POSITION DESCRIPTIONPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintain its status as an at-will employer.

Job DescriptionPosition Title: Donation Attendant Location: Goodwill, Kirkwood, Wilmington DelawarePart TimePay Rate: $15.25 per hour Open Availability Required Under the direct supervision of store management the Donation Attendant is responsible for greeting and assisting donors, breakdown of donations, keeping accurate donor records and providing donors excellent customer service. The Donation Attendant is also responsible to participate in all sales floor store activities and maintain a professional manner to ensure maximum customer satisfaction and confidence. In addition to providing maximum security and protection of company assets. ESSENTIAL FUNCTIONS AND BASIC DUTIES Follow safety policies and procedures ensuring maximum safety, security and protection of all donors and company assets. Greet all donors in a prompt, friendly and courteous manner and assist with unloading donations from vehicles. Offer all donors a donation receipt and ensure accurate count of all donors for the location are logged/recorded. Ensure all donations are broken down into categories assigned by supervision. Ensure drive through donation area is clean and organized and transport all trash to dumpster. Ensure donations are loaded and/or unloaded from trucks. Follow company policy and procedures according to Goodwills Team Member Handbook and all applicable SOPs for the job position. Accomplish retail and organization mission goals by completing related assignments as needed. Ability to work varied hours/days as business dictates. All other duties as assigned by management. EDUCATION/EXPERIENCEHigh school diploma or GED equivalent preferred, along with a minimum of 1-3 months of related experience and/or training or equivalent combination of education and experience. Must have the ability to use a pallet jack and possess good interpersonal and communication skills.WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material. PHYSICAL ACTIVITIES AND REQUIREMENTS:FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms; and talk and hear. The employee is regularly required to stoop, kneel, and crouch. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 30 pounds. INTENT AND FUNCTION OF POSITION DESCRIPTIONPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintains its status as an at-will employer.

Job Description The Recruiter is a key position responsible for managing the recruitment, retention and on-boarding of GSS temporary team members. The incumbent is also responsible for providing quality customer service to customers, candidates and GSS team members as well as for handling time-sensitive billing functions. The Recruiter is a member of the Quality Team. ESSENTIAL FUNCTIONS AND BASIC DUTIES Posts positions, sources candidates, and conducts pre-screening interviews. Coordinates and processes pre-placement requirements including background checks, skill testing and assessments, education verification and drug screenings, as needed. Processes on-boarding/new hire paperwork in compliance with organizational policies, established CARF standards as well as all federal, state and local laws. Provides follow-up correspondence to candidates regarding their application status. Collects and inputs accurate data for invoicing purposes. Submits all billing in compliance with established state, federal, A.N.D., Goodwill, and other contractual guidelines. Communicates with clients/team members about any developments related to their assignments. Assists in the development/maintenance of new and existing accounts. Works cooperatively with community groups, co-workers, and vendors to promote the achievement of the company mission. Maintains a high degree of confidentiality when handling client/team member information. Follows safety policies and procedures and ensures safe working conditions for the division and departments assigned. Works cooperatively with all customers to provide quality service and ensure maximum customer satisfaction. Responsible for attending meetings, job fairs, training sessions and committee/team activities, as required. Develops and maintains relationships with recruited team members and recruiting sources. Performs all other duties as assigned. EDUCATION/CERTIFICATIONBachelor's degree and at least two years of experience in recruitment, human resources or related field. An equivalent combination of education and experience may be considered.SKILLS/ABILITIES Demonstrated computer skills with strong working knowledge of Microsoft Office Suite. Knowledge of applicant tracking systems, job boards, and internet search methods. Exceptional written and verbal communication skills. Excellent interpersonal skills, along with the ability to collaborate effectively with a diverse constituent population. Proven success in conducting interviews using various methods. Demonstrated organizational skills and ability to prioritize and multi-task. Demonstrated ability to work independently and in a team environment. Ability to travel and work evenings/weekends as needed. WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. INTENT AND FUNCTION OF POSITION DESCRIPTIONPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill of Delaware and Delaware County maintains its status as an at-will employer.

Job DescriptionPosition Title: Production AssociateLocation: Goodwill, Bear, DelawarePart Time and Full TimePay Rate: $15.25 per hour Open Availability RequiredThe Production Associate is responsible for efficiently sorting and processing quality merchandise in a timely manner and making price tags or stickers for items that require a ticket. The incumbent follows all unit price and Solutions guidelines. The Production Associate is also responsible for welcoming and assisting donors.ESSENTIAL FUNCTIONS AND BASIC DUTIES Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets. Responsible for fulfilling all production functions and assisting with donation functions. Maintain continuous flow of Softline materials to achieve daily production quotas per shift. Work at assigned production station to sort Softline items and distinguish between quality merchandise and salvage. Hang quality items on a rack efficiently and price merchandise according to company guidelines. Maintain continuous flow of Hardline materials to achieve daily production quotas per shift. Work at assigned production station to sort and process Hardline items and distinguish between quality merchandise and salvage. Price merchandise according to company guidelines. Assist with quality pulls as needed and stock merchandise by classification on the sales floor. Safely assist in loading and unloading of trucks and vehicles without damage to merchandise; determine price, sanitize, and tag furniture and large donated items; place all merchandise safely on the sales floor in a timely manner. Perform housekeeping functions that ensure that workstation, production area, and sales floor are kept neat, clean, and organized. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, and co-workers to promote the achievement of the company mission. Perform all other duties as assigned including recovery functions. EDUCATION/EXPERIENCEHigh school diploma or GED equivalent and related experience and/or training is preferred.SKILLS/ABILITIES Demonstrated strong attention to detail. Demonstrated ability to perform efficiently in a fast-paced environment. Proficiency with basic computer skills and ability to learn new software skills. Strong communication and interpersonal skills. Ability to work independently and as part of the team. Ability to stand and walk for prolonged periods of time. Ability to lift up to 40 pounds of merchandise. Ability to work varied schedules, including evenings and weekends as the business dictates. WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts and external temperatures. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury. PHYSICAL ACTIVITIES AND REQUIREMENTS: FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.PHYSICAL STRENGTH: While performing the duties of this job, the employee is required to stand and walk; use hands and fingers to handle or feel; reach with hands and arms; and talk and hear. The employee is regularly required to stoop, kneel, or crouch. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. INTENT AND FUNCTION OF POSITION DESCRIPTIONPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintains its status as an at-will employer.Revised July 2024

Job DescriptionPosition Title: Material handler Location: Goodwill Outlet, New Castle, DeFull TimePay Rate: $15.25 To organize, sort and redistribute all incoming merchandise to ensure safe and clean working environment using machinery as necessary. May also serve as back-up to Transportation if holding current drivers license and maintaining clean driving record.ESSENTIAL FUNCTIONS AND BASIC DUTIES: Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets. Responsible to fulfill and assist with all production and donation functions. Certified Forklift operator or Certified to operate Bale/Recycling Machinery. Perform baling functions such as operations of equipment designated to create bales, stack bales, and load bales on truck. Ability to sort textile from hard goods and miscellaneous items, distinguish between quality merchandise and recyclable commodities and trash, maintain continuous flow of materials to achieve production goals, price merchandise according to company guidelines, and stock merchandise by classification on the sales floor. Perform housekeeping functions that ensure that workstation, production and/or donation area, and sales floor are kept neat, clean, and organized. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission. Assist with loading and unloading trucks, using proper techniques and equipment to prevent any damage when handling the merchandise. Ability to work varied hours/days as business dictates. Attend meetings, training sessions and committee\team activities as required. EDUCATION/EXPERIENCE:High school diploma or GED equivalent preferred, along with a minimum of 1-3 months related experience and/or training.WORKING CONDITIONS:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury.PHYSICAL ACTIVITIES AND REQUIREMENTS:FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms; and talk of hear. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 30 pounds.INTENT AND FUNCTION OF POSITION DESCRIPTION:Position descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill of Delaware and Delaware County, maintains its status as an at-will employer.

Job DescriptionProgram Integrity Specialist - MEQC In this role, you will be responsible for reviewing a sample of Medicaid case files, identifying any errors or issues with the eligibility determination process, and recommending corrective actions to improve program integrity. You will work closely with our Medicaid administration team to ensure that our citizens receive the care and support they need, while also maintaining the highest standards of compliance and accountability. Key Responsibilities: - Conduct comprehensive reviews of Medicaid case files to verify the accuracy of eligibility determinations - Identify and document any errors or discrepancies in the eligibility determination process - Analyze data and trends to pinpoint areas for improvement in Medicaid program integrity - Collaborate with Medicaid administrators to develop and implement corrective action plans - Maintain detailed records and prepare reports on the findings of your case reviews Qualifications: - 2-3 years of experience in government program administration, with a focus on Medicaid or other public health/social services programs - Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues - Familiarity with Medicaid eligibility regulations and processes - Excellent attention to detail and a commitment to accuracy - Strong written and verbal communication skills Our agency is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. If you are passionate about ensuring the integrity of critical public health and social services programs, we encourage you to apply for this exciting opportunity.

Job DescriptionPosition Title: Ecommerce Listing & Customer Service LeadLocation: The Goodwill Center, Wilmington DelawareFull TimePay Rate: $16.50 per hour The Ecommerce Listing & Customer Service Lead is responsible for assisting the Ecommerce Manager with the administration, supervision, listing, jewelry processing, and customer service functions of the Ecommerce division. In this role, the Ecommerce Listing & Customer Service Lead performs jewelry and general lister functions, supervises and motivates team members, analyzes data and workflows, conducts quality checks for product listings, manages customer service activities, and performs administrative tasks to help maximize the efficiency of the Ecommerce operation. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Works with the Ecommerce Manager to analyze lister and jewelry workflow processes and recommends process improvements to ensure rapid and efficient operations. Oversees the quality control function for all listings, reviews and corrects product listing information, as needed. Supervises jewelry donation processing to maximize value. Ensures that jewelry products are secured and processed in an accurate and timely manner. Ensures customers receive efficient and courteous service. Responds to customer questions and complaints via phone and email within a 24-hour period. Ensures that incoming product is correctly allocated to appropriate store. Works with the Ecommerce Manager and Assistant Manager to analyze pricing strategies to maximize profitability and sales. Analyzes sales strategies and implements improvements, as required. Lists items across all categories, including photographing, writing and posting descriptions of the items, to meet daily listing goals Processes jewelry, as needed, to provide additional listings for special listing groups Assists with ordering of supplies and tracking of inventory levels. Informs the Ecommerce Manager when items needs to be re-ordered. Completes refund-related reports and analyzes the results to improve internal processes Assists the Ecommerce Manager with training new Ecommerce team members. Identifies training needs to improve team members' skills and performance. Ensures that the listing work stations are organized and cleaned at the end of each day. Contributes to budget management and expense reduction initiatives. Fosters a positive, team-oriented relationship with management, peers, and team members; and encourages positive interactions across departments. Assists in the development of Standard Operating Procedures (SOP's) and other training materials. Manages listing operations and supervises team members in the absence of the Ecommerce Manager. Responsible for opening and closing activities. Assists the Ecommerce Manager with administrative duties, as needed. Performs other duties, as assigned. EDUCATION/EXPERIENCEAt least 2 years of experience in Ecommerce operations, online sales, product listing, or retail environments. Strong understanding of current online marketing concepts, strategies and best practices is preferred. An equivalent combination of education and/or experience may be considered.SKILLS/ABILITIES: Demonstrated computer skills, and ability to learn new digital skills Proficiency with MS Office Suite or similar software programs Ability to determine the authenticity and/or value of consumer goods Demonstrated mathematical skills Demonstrated supervisory skills Excellent communication skills, including listening and training skills Excellent customer service skills, and ability to interact effectively with a diverse constituent population Demonstrated organizational skills, along with the ability to multi-task and work in a fast-paced environment Demonstrated ability to work independently and in a team environment Ability to handle challenging situations with a calm and professional demeanor Ability to take the initiative and exercise good judgement at all times Ability to communicate and delegate tasks as well as supervise the follow-through of assigned tasks Ability to work opening and closing shifts Ability to lift and/or move up to 40 pounds WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. PHYSICAL ACTIVITIES AND REQUIREMENTS: FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, or crouch; stand and walk; sit for extended periods of time; use hands to handle, lift and feel objects; reach with hands and arms; and communicate effectively through speech and hearing. The employee frequently lifts and/or moves up to 40 pounds.

Job DescriptionPosition Title: Team LeadLocation: Goodwill, Upper DarbyFull TimeOpen Availability RequiredPay Rate: $16.50 per hour The Team Lead oversees and participates in all day-to day store activities including safety compliance, front end and backroom oversight of the store. The Team Lead assists with functions related to sales, production and customer service and is a key holder responsible for store opening and closing activities as directed by the Store Manager and/or Assistant Manager. This position is a member of the Management Support Team.ESSENTIAL FUNCTIONS AND BASIC DUTIES: Complies with all organization policies and procedures. Follows safety policies and procedures ensuring maximum security and protection of all customers, team members, and company assets. Engages with all consumers, community groups, co-workers to promote the achievement of the company mission. Resolves customer issues and answers questions to ensure a positive customer experience. Maintains strict confidentiality of all sensitive information concerning the organization, consumers and/or employees. Assists with achieving 100% or more of weekly revenue and production goals through team member training and production focus efforts. Handles Point of Sale and Accounting functions and transactions; responsible for store cash funds, issuing and counting down registers, bank deposits, and overages/shortages. Performs necessary record keeping, daily reports, and reporting of money and sales to appropriate department personnel within Goodwill of Delaware & Delaware County. Responsible to assist with the fulfillment of all production functions and individual productivity of Production Associate team members. Assists with training of new retail team members, as assigned, to ensure that the highest level of customer service is offered to all. Advises management staff of all progress, problems, and new development on a regular basis. Assumes role of manager on duty and supervises team members on shift. Conducts quality checks on carts and Z-racks. Responsible for store opening and closing activities. Assists with exterior and interior maintenance by ensuring that the store is clean, neat, orderly in appearance. Performs all other job duties as assigned. EDUCATION/EXPERIENCE: A High School Diploma or G.E.D. and a minimum of 1-2 years of related experience. An equivalent combination of education and/or training may be considered.SKILLS/ABILITIES: Basic computer navigation skills, and ability to learn new technical skills Excellent communication skills to include listening skills Excellent customer service skills, and ability to interact effectively with a diverse constituent population Demonstrated ability to work in a fast-paced environment Demonstrated ability to work independently and in a team environment Ability to handle challenging situations with a calm and professional demeanor Ability to take the initiative and exercise good judgement at all times Ability to communicate and delegate tasks as well as supervise the follow-through of assigned tasks Ability to work varied hours/days as business dictates including opening and closing of location Valid driver's license is preferred WORKING CONDITIONS:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. PHYSICAL ACTIVITIES AND REQUIREMENTS: FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to handle or feel; reach with hands and arms; and talk and hear. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 30 pounds. INTENT AND FUNCTION OF POSITION DESCRIPTION:HPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, maintains its status as an at-will employer. Revised June 2022

Job DescriptionPurchase of Care Specialist As a Purchase of Care Specialist, you will play a crucial role in our efforts to provide essential services and resources to those in need. In this temporary position, you will be responsible for managing the procurement and coordination of various care services, ensuring our clients receive the support they require in a timely and efficient manner. Key Responsibilities - Coordinate the purchase of a variety of care services, such as medical, social, or supportive services, to meet the specific needs of our clients - Liaise with service providers, negotiate contracts, and monitor the quality and delivery of care - Maintain detailed records and documentation to ensure compliance with program guidelines and regulations - Collaborate with other team members to identify and address gaps in service delivery - Provide exceptional customer service to our clients, advocating on their behalf and connecting them with the appropriate resources Qualifications - 1-2 years of experience in a procurement, healthcare, or social services role - Strong organizational and problem-solving skills - Excellent communication and interpersonal abilities - Familiarity with relevant laws, regulations, and best practices in the field of public health and social services - Proficiency in data management and reporting Working Conditions This is a temporary,full-time position, with a schedule of Monday through Friday 8am to 4:30pm The work will primarily be conducted in an office setting, with occasional visits to service providers or client locations as needed. Some evening or weekend work may be required to accommodate client needs.

Job DescriptionPOSITION DESCRIPTION POSITION TITLE: Director of Retail OperationsDEPARTMENT: Donated Goods Retail CLASSIFICATION: Salary/ExemptPAY LEVEL: Level 6 REPORTING RELATIONSHIPSPOSITION REPORTS TO: Vice President of Donated Goods RetailPOSITION (S) SUPERVISED: NoneTEAM MEMBERSHIP: EXECUTIVE LEADERSHIP QUALITY MANAGEMENT SUPPORT Purpose:The Director of Retail Operations, under the direction of the Vice President of Donated Goods Retail (DGR), is responsible for assisting in the development and implementation of strategic priorities across DGR that improve retail and operation efficiencies, increase production, and optimize profitability to support Goodwill's mission. The Director is also responsible for executing high-impact initiatives, through cross-functional collaborative efforts, that drive operational excellence and strategic growth in alignment with the overall business strategy.This position requires a blend of strategic thinking, project management expertise, and a deep understanding of the retail landscape. Essential Functions: Partners with DGR leadership to develop and implement plans for production and sales of product to meet sales and cost objectives. Identifies and implements process improvements and standard operating procedures (SOPs) related to inventory management, supply chain, and store merchandising that streamline operations, enhance customer experience, maintain production standards and drive revenue growth. Assists DGR management with developing people to consistently improve productivity. Fosters a culture of innovation by analyzing market trends, technologies, and best practices to guide strategic initiatives and identify key opportunities for operational improvement. Partners with transportation and warehouse operations to ensure the overall needs of retail are being achieved. Participates in monthly financial reviews, analyzes financial data and develops action plans to boost profitability. Utilizes key donated goods retail metrics to measure the effectiveness of retail operations. Develops and executes a portfolio of projects that support DGR's strategic objectives. Creates detailed project plans including timelines, resource allocation, budget forecasts, and risk management strategies. Leads cross-functional teams through all phases of project life cycles from planning to execution and post-implementation review. Monitors project progress and performance, using data-driven insights to adjust strategies as needed. Maintains up-to-date knowledge about regulations related to the resale of donated goods. Attends meetings, training sessions and committee/team activities, as required. Performs other duties as assigned. Education/Experience:Bachelor's degree and at least 5 years of progressive multi-unit retail management experience. Experience working at a Goodwill organization is preferred. An equivalent combination of education and experience may be considered.Skills/Abilities: Strong financial acumen with experience in budgeting, forecasting, analyzing, and P&L management. Proven track record of successfully driving operational improvements and managing change in a dynamic retail environment. Demonstrated ability to translate business objectives into actionable operational plans. Demonstrated strategic thinking skills with the ability to analyze complex data, work with ambiguity, and make informed decisions. Excellent communication and interpersonal skills with the ability to interact with a diverse constituent population. Demonstrated computer skills and proficiency with Microsoft Office Suite software programs or similar tools. Ability to travel frequently between Goodwill locations and work evening/weekend hours. Demonstrated ability to work in a fast-paced environment while maintaining a strong attention to detail and accuracy. Demonstrated customer-focused mindset with a strong commitment to delivering high-quality service. WORKING CONDITIONS:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection; eye protection when handling material; any other PPE that reduces the possibility of injury. PHYSICAL ACTIVITIES AND REQUIREMENTS:FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to handle or feel; reach with hands and arms; talk and hear. The employee may occasionally stoop, kneel, crouch, or crawl. The employee is frequently required to sit. The employee may occasionally lift and/or move up to 50 pounds. INTENT AND FUNCTION OF POSITION DESCRIPTIONPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate. Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintains its status as an at-will employer.____________________________Employee Name (Printed) ______________________________________ __________________Employee Signature Date

Job DescriptionEmployment Services SpecialistLocation:Newark, DeJob Type: Full-time Pay Rate: $20.00 This role is crucial in supporting individuals as they navigate their career paths, providing guidance, resources, and direct assistance to help them achieve their employment goals. The ideal candidate will possess strong communication skills, a proactive approach, and a deep understanding of either case management principles or the legal support landscape, enabling them to effectively advocate for and guide our clients.Key Responsibilities: Client Assessment & Planning: Conduct comprehensive intake assessments with clients to understand their skills, experience, employment barriers, and career aspirations. Develop individualized employment plans with clear, actionable steps and measurable goals. Case Management (if applicable to background): Manage a caseload of clients, providing ongoing support, monitoring progress, and adjusting employment plans as needed. Maintain accurate and up-to-date client records and documentation in accordance with program guidelines and confidentiality standards. Job Search Assistance: Provide direct support with resume and cover letter development, interview preparation, and job application strategies. Connect clients with relevant job openings and employment opportunities. Resource Navigation: Identify and refer clients to appropriate community resources, training programs, and support services (e.g., childcare, transportation, housing) that address barriers to employment. Employer Engagement: Build and maintain relationships with local employers to identify hiring needs and advocate for client placements. Understand labor market trends to better guide clients. Client Advocacy & Support: Act as a liaison between clients, employers, and other agencies. Address client concerns and provide encouragement and motivation throughout the job search and placement process. Compliance & Reporting: Ensure all services are delivered in compliance with program requirements, funding regulations, and company policies. Prepare and submit accurate reports on client progress and outcomes. Legal Support & Documentation (if applicable to background): Apply principles of organization, record-keeping, and client interaction honed in a legal office setting to meticulously manage client files and sensitive information. Understand and maintain confidentiality with a high degree of precision. Qualifications: Bachelor's degree in Social Work, Human Services, Psychology, Business Administration, or a related field, OR equivalent relevant professional experience. Proven experience in Case Management, OR direct experience working in a Law Office environment (e.g., Paralegal, Legal Assistant, Case Manager within a legal setting). Demonstrated ability to manage a caseload, maintain meticulous records, and prioritize tasks effectively. Excellent interpersonal and communication skills (written and verbal), with the ability to build rapport and trust with diverse populations. Strong organizational skills and attention to detail, particularly in documentation and compliance. Empathy, patience, and a genuine desire to help individuals overcome challenges and achieve their employment goals. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with data entry and client management systems. Ability to work independently as well as collaboratively within a team environment. Knowledge of local labor market trends and community resources is a plus. Preferred Skills: Experience working with specific populations (e.g., justice-involved individuals, veterans, individuals with disabilities, long-term unemployed). Familiarity with employment law or regulations relevant to hiring.

Job DescriptionPosition Title: Team Member and Client Relations SpecialistLocation: Wilmington DelawareSchedule: Monday - FridayThe Team Member & Client Relations Specialist is responsible for the management of employee relations for Goodwill Staffing Services (GSS) team members and client relations for Goodwill Staffing Services (GSS) customers. Primary responsibilities include serving as the first point of contact for all GSS related employee relations, handling the on-boarding process for new hires, providing coaching and counseling to GSS team members, managing the off-boarding process for GSS team members, and handling customer inquiries and issues. The Team Member & Client Relations Specialist is a member of the Quality Team.ESSENTIAL FUNCTIONS Acts as the primary liaison between Goodwill of Delaware & Delaware County, GSS customers and GSS team members. Builds and enhances relationships with assigned customer accounts, identifying opportunities to enhance engagement and expand services. Responsible for all GSS related employee relations. Serves as the first point of contact for GSS employee relations queries and conducts the initial intake to gather relevant information. Responds to concerns regarding GSS team member performance including counseling, discipline, and termination. In close collaboration with Human Resources, determines the appropriate resolution to address GSS team member concerns. Manages the on-boarding process for all GSS team members, including interns, and responds to queries related to the on-boarding experience. Contacts the GSS team members and/or site administrators to resolve issues related to the completion of the on-boarding documents. Manages the offboarding process for all GSS team members, ensuring accurate and timely entry of assignment end dates and related information in the HR system. Monitors the progress of all mandatory trainings assigned to GSS team members. Follows up with team members to ensure that trainings have been completed within the prescribed timelines. Provides payroll training to all GSS team members and collaborates with the Payroll department to troubleshoot access issues. Orders all background checks for all GSS new hires and collaborates with Human Resources on results that require additional review. Independently follows up with customers with a high sense of urgency to communicate information of a confidential and sensitive nature. Identifies and works to resolve issues with a high sense of urgency, while consistently looking for opportunities to improve the customer experience. Serves as a back-up to the Recruitment Team. Visits customer sites, tours their place of business, and maintains a high level of rapport with GSS customers and GSS team members. Performs all other duties as assigned. EDUCATION/EXPERIENCE Bachelor's Degree in Human Resources or related field. At least two years of human resources and/or staffing experience. An equivalent combination of education and experience may be considered.SKILLS/ABILITIES Demonstrated computer skills with strong working knowledge of Microsoft Office Suite Exceptional written and verbal communication skills with the ability to communicate clearly and positively to our customers and candidates as well as internal team members Exceptional interpersonal skills with the ability to collaborate effectively with a diverse constituent population Demonstrated organizational skills and ability to prioritize and multi-task in a dynamic work environment Proven performance succeeding in an organization with clear and aggressive goals Demonstrated ability to work independently and in a team environment Well demonstrated analytical and problem-solving skills Ability to be detail-oriented Willingness to learn and pursue professional development opportunities Knowledge of Paycom or other HRIS is a plus WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The work environment is fast paced and high energy. The noise level in the work environment is usually moderate. INTENT AND FUNCTION OF POSITION DESCRIPTIONPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill of Delaware and Delaware County, Inc. maintain its status as an at-will employer.

Job DescriptionFiscal Technician/Management Analyst II Location: New Castle, DelawareFull TimePay Rate: $22.00 per hour As a Fiscal Technician/Management Analyst II, you will play a crucial role in supporting the agency's financial operations and program management. Leveraging your expertise in budget preparation, financial reporting, and data analysis/entry, you will contribute to the efficient and transparent management of our resources, ensuring we can continue to deliver vital services to those in need. Key Responsibilities - Assist with the preparation and monitoring of program budgets - Analyze and create financial data and generate comprehensive reports - Maintain accurate records and documentation related to agency finances - Collaborate with program managers to provide financial insights and recommendations - Support the administration of various government-funded initiatives - Perform other accounting and administrative duties as assigned Qualifications - 2-3 years of experience in a fiscal or financial support role - Proficiency with financial software and data analysis tools - Strong attention to detail and excellent organizational skills - Effective communication and interpersonal abilities - Familiarity with government accounting and reporting standards

Job DescriptionPosition Title: Manager In TrainingLocation: New Castle CountyFull TimePay Rate: $50,000 per year salary Open Availability RequiredThe Manager In Training is responsible for learning the skills needed to direct the daily operations of a store. This includes directing the daily operations to ensure achievement of budgeted goals. Assisting with revenue generation, implementation of business strategies and ensuring business profitability. The MIT is expected to learn how to effectively meet and exceed established metrics as it relates to revenues, wage to revenue ratios, transactions and transaction values, and production. The Manager In Training is a member of the Quality Team. ESSENTIAL FUNCTIONS AND BASIC DUTIES Follows safety policies and procedures ensuring maximum security and protection of all customers and company assets. Assists with meeting and exceeding all external safety compliance regulations with zero OSHA recordable incidents. Assists with meeting or exceeding all retail metrics goals as it relates to revenues, wage to revenue ratios (32% or less), production and transaction / transaction values. Achieves monthly sales goals and production goals under the direction of the District Retail Manager and assigned Store Manager. Provides guidance to store team members, including hiring and training, providing performance feedback, and coaching and mentoring to optimize team members' performance and development. Conducts training for team members and ensures all new hire job specific training and orientation is completed within first two weeks of employment. Proactively interviews and maintains staffing levels no less than 90% of established goals. Assists with overseeing POS functions and transactions including sales, refunds, audits, voids, correct pricing, inventory control, and responding to customers. Also responsible for register cash fund including deposits, store change fund, counts petty cash, and accounting for overages and shortages. Ensures necessary record keeping, daily reports, and reporting of money, sales, donations, labor hours and production to the District Retail Manager and assigned Store Manager. Ensures maximum customer satisfaction. Sets high standards for customer service, resolves customer issues or complaints, and assists with implementing initiatives to enhance customer satisfaction. Works cooperatively with all consumers, co-workers, and team members to promote the achievement of the company mission. Maintains strict confidentiality of all sensitive information concerning consumers and/or employees. Completes and provides action plans and hands-on training based on the development of goals and objectives to ensure their continued professional growth. Effectively uses technology to communicate and perform job functions (i.e. scheduling tools). Provides guidance and assistance in implementing new processes, systems, or initiatives. Trains team members in Loss Prevention techniques and the appropriate use and understanding of the Crisis Communication Plan. Ensures all alarm calls are responded to in a timely manner. Performs all other job duties as assigned. EDUCATION/EXPERIENCEAt least three years of experience working in a retail environment. Associate's degree in a related field is preferred. An equivalent combination of education and experience may be considered.SKILLS/ABILITIES Demonstrated computer skills, and proficiency with Microsoft Office Suite applications or comparable software program Excellent verbal and written communication skills Excellent interpersonal skills with the ability to interact effectively with a diverse constituent population including customers, donors, team members and management Strong people management skills with the ability to lead, motivate and train direct reports Strong analytical, problem-solving and decision-making abilities Demonstrated ability to take initiative and exercise sound judgement at all times Demonstrated ability to work independently and in a team environment Demonstrated ability to handle challenging situations with diplomacy and sensitivity Strong organizational and multi-tasking skills with the ability to adapt to changes in priorities and work environments Willingness to travel and work in different locations as required Ability to work a varied schedule based on business needs Must have a valid driver's license WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury. INTENT AND FUNCTION OF POSITION DESCRIPTIONPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintain its status as an at-will employer.

Job Description Position Title: Administrative Specialist II - SchedulerLocation: Department of Labor - New Castle, DelawareFull TimeSchedule: Monday - Friday 8:00 am to 4:30 pm with a 1 hour lunch Pay Rate: $16.50 Individuals with disabilities and veterans are encouraged to apply. Administrative Specialist II - SchedulerAdministrative Specialist II - Scheduler role will be responsible to schedule exams for DDS claimants with vendors on our panel. The person reports to the Medical Relations Officer. Provide efficient and accurate work and ability to meet deadlines and organization goals. Reviews, screens and schedules CEs with a goal of a 24-48-hour turnaround time. Schedule exams submitted on the CE Scheduling Dashboard in DCPS at minimum rate of 15-20 case per day. Reviews CE approval from supervisors and other appropriate staff. Resolves discrepancies in CE requests. Selects and notifies vendors according to the CE Scheduler's spreadsheet. Processes all dictated reports. Inputs data in DCPS systems Conducts follow-ups via CE Reminder letters, phone calls listed on Daily CE Intent Notice Report, and documenting of the phone call on a CE Scheduling screen in DCPS. Handles cancellations and rescheduling of CEs timely. Compliance Follows state and federal guidelines and procedures in order to meet the goals and objectives of the disability program as they relate to consultative examinations. Properly secures sensitive material and maintains confidentiality of records in accordance with the State/SSA and Office policy. Maintains strict computer security at all times. Adheres to State Merit Rules. Performs all job duties in compliance with the Privacy Act, Freedom of Information laws, HIPAA, and PII. Quality of Work Attention to accuracy and detail. Performs work according to job requirements. Makes recommendations for improvement. Job Control Organizes total workload so that all work receives timely attention according to priority.

Job DescriptionHealth and Human Services Case Manager ILocation: Newark, DelawareFull TimePay Rate: $19.50 per hour In this entry-level case management role, you will be responsible for assisting individuals and families in accessing the health, social, and community-based services they need to thrive. You will serve as a trusted advocate, connecting clients to the appropriate programs and resources, while also providing ongoing support and guidance throughout their journey. Key Responsibilities - Conduct comprehensive assessments to identify clients' needs and develop personalized service plans - Coordinate with a variety of community partners and service providers to facilitate access to essential services - Maintain detailed case records and documentation to ensure efficient and effective service delivery - Advocate on behalf of clients to ensure their needs are met and their rights are protected - Provide emotional support and guidance to clients, empowering them to achieve their goals - Participate in team meetings and collaborate with colleagues to identify and implement process improvements Qualifications - Bachelor's degree in social work, human services, or a related field - Experience in case management or direct service delivery preferred - Strong communication and interpersonal skills, with the ability to build rapport and trust with diverse clients - Demonstrated problem-solving skills and a commitment to providing high-quality, client-centered care - Knowledge of community resources and social services programs - Proficiency in relevant software and data management tools

Job DescriptionJob Title: Collections Representative Location: Newark, DelawareSchedule: 3 day shifts 8am to 5pm / 2-night shifts 12pm to 9pm / 1 to 2 Saturday a month 8am to 12pmRate of Pay: $16 an hour plus bonus. Increase if hired on directly. Summary: To contact specified individuals in an effort to retrieve any and all of our client's accounts receivables.Essential Functions: Achieve department standards and goals as set by management through continuous efforts to contact clients and collect on debtor accounts. Work minimum number accounts per hour as set forth by management. Set up suitable payment arrangements once contact with the debtor has been made and follow up on payment arrangements. Follow up on all accounts until the account is paid, settled, cured from delinquency, or deemed uncollectible by management. Perform all phases of skip tracing work Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company. Adhere to and abide by all regulations as set forth by the FDCPA. Any other duties as assigned by General Manager or Section Manager. Qualifications: Good organizational skills, written and oral communication skills. Able to Multitask and navigate different screens at the same time. Ability to work well under pressure, to work independently, and to meet deadlines. Goal oriented and motivated. Experience in agency or bank recovery preferred, but not necessary. Telemarketing and/or customer service skills a plus. Knowledge of the FDCPA, credit bureau reports, and computers are helpful. Requirements: Must be available to attend and complete entire training program. Required to work 40 hours per week. Required to work at least 2 nights per week (until 9:00 pm) and 1 to 2 Saturdays a month 8am to 12pm. Must pass Drug test & Background check.