Goodwill Keystone Area jobs - 167 jobs

Technology Support Specialist - Help Desk & Training Department: Information Technology Reports to: IT Help Desk Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Provides technical support to all of the Organization's end-users in the area of Goodwill Keystone Area network. Provides excellent workstation support, customer service and training to all Goodwill Keystone Area employees at all times. Duties and Responsibilities * Provides excellent support for workstations including troubleshooting problems, upgrades, software and hardware maintenance and security. Assists in supporting firewalls, routers, hubs and telecommunication equipment at all locations. Assists with IT help-desk to support end users. * Assists in the maintenance of network performance by performing network monitoring and analysis including troubleshooting of network problems. Reports escalating problems to IT Help Desk Manager. * Provides support to users at all Goodwill Keystone Area locations. Diagnoses issues and provides step-by-step instructions to end users to resolve issues. Assists with maintaining a help-desk system and works with IT Help Desk Manager to identify trends and works to establish long-term solutions along with identifying needed training areas. Works with IT Help Desk Manager on connectivity issues and system outages. * Assists with preparing computer equipment for deployment to store locations. Assists with testing equipment prior to openings and goes on-site if needed to ensure computer system operations and resolves issues with functionality. * Travels regularly to Goodwill Keystone Area sites to complete both site audits for compliance requirements and training events for Goodwill Keystone Area employees. * Assists in continually updating the IT System Manuals and Training Manuals to ensure that information is current. Communicates changes in a timely manner. Creates additional "Tips" emails for users. * Provides technical computer training to new users as well as providing re-training as required or necessary. Identifies and establishes training needs with supervisor and proactively initiates participation in appropriate training opportunities. * Technology Support Specialist - Help Desk & Training - continued * Maintains the IT system user identification database and updates on a scheduled basis to ensure terminations and new hires are updated in the system. Ensures the security of the system. Assists end-users with user ID issues. * Works with Loss Prevention to setup new computers for IP based camera systems. Supports the Loss Prevention team in troubleshooting computers for IP based camera systems. * Assists with daily monitoring for compliance with HIPAA, PCI and Hi-Tech compliance. * Conducts user surveys to ensure ongoing and excellent customer service to all users. * Identifies and establishes IT training needs with supervisor and proactively initiates participation in appropriate training opportunities. Maintains personal/professional networks, reads professional publications and participates in educational opportunities to maintain level of knowledge. * Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. * Communicates progress, problems, and concerns to the IT Help Desk Manager.

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. Job Description As an Outlet Associate you would be responsible for loading and unloading Outlet store tables, stocking shelves, separating material for salvage and placing material in various holding areas. Duties will also include but are not limited to: This self-motivated candidate will be responsible for the overall appearance of assigned work areas. Looking for a team player that can comprehend and maintain work standards, maintain cleanliness of the Outlet, backroom, and dock/external areas as well as adhere to work schedules and be flexible to the needs of the business. Candidate must understand the importance of working together as a team. External Hiring Rate: $12.00/Hour Travel Required: No Qualifications High school diploma or equivalent preferred. No experience required, will train the right person for the job. REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: Candidates are expected to provide current valid Child Abuse Clearance. Additional Information To apply to this position, copy & paste this link into your address bar: **********************

Customer Service Coordinator Department: Donated Goods Retail Reports to: Store Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve. Duties and Responsibilities * Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees. * Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor. * Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures. * Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures. * Perform opening and closing of the store as assigned by the manager. * Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed. * Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager. * Supports and promotes organizational programs and special events as required. * Perform any other assignments designated by management team. * Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager. Donor Service Representative Merchandise Processor Sales Associate Utility Associate #INDGLP

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. Job Description PROGRAM OVERVIEW: Goodwill's Welcome Center connects individuals and families to Goodwill programs and services through employment, education, reintegration, and other essential supportive services to establish and improve self-sufficiency. Goodwill's Welcome Center is the central point of contact for individuals and families who are trying to access Goodwill's programs and services. We provide a safe and calming environment for individuals who are seeking assistance to come in and speak with the Welcome Center staff. POSITION SUMMARY: The Intake & Outreach Coordinator is instrumental in coordinating and supporting the functions specific to the Goodwill Welcome Center and Goodwill's Core Services. Responsibilities include staff oversight and support, data management and reporting, and direct support for daily operations. This position will work with the Director of Client Services to enhance the participant client flow from outreach through intake into Goodwill's programs and services. The Intake & Outreach Coordinator ensures policies and procedures adhere to best practices and assists the Core Services department with communicating the mission, vision, values, and available services to prospective participants and partners. Duties include but are not limited to: Ensure quality customer service through staff training and routine monitoring, guaranteeing timely replies to customer inquiries in a professional, efficient, and courteous manner. Develop, provide, and maintain consistent intake, assessment, service planning, and follow-up processes as well as ensuring appropriate flow of services between outreach, intake, and additional services. Coordinate with interdepartmental staff to ensure intake functions comply with funding, agency, and accreditation requirements. Develop and maintain relationships with Core Services team and Human Services staff to maintain up-to-date knowledge on Goodwill programs and services Develop and maintain relationships with area partners, in conjunction with agency outreach initiatives, to develop additional referral networks. Prepare weekly and monthly reports to update program director and compliance administrator with funding, agency, and service requirements. Assist with compiling information for timely submission of reports required by agency leadership or funding sources. Identify, prioritize, and support continuous improvement projects related to intake functions and service coordination. External Hiring Range: $45,760.00 up to $47,590.40/year Schedule: Monday - Friday (8:00 a.m. - 4:00 p.m.) Hybrid 1 to 2 days a week working remotely. Schedule may vary based on department needs. Travel Required: Yes, some local travel may be required. Qualifications High school diploma or equivalent AND 6 years of experience required. OR Bachelor's degree AND 2 years of experience required. Supervisory experience is preferred. Required Degree(s): Social services, human services, psychology, rehabilitation science, or a related field. Required Experience: Experience working with individuals with barriers. REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: Candidates are expected to provide current, valid clearances (Child Abuse, FBI Fingerprints, and PATCH) prior to first day of employment. Must have a valid driver's license and reliable transportation. Additional Information To apply to this position, copy & paste this link into your address bar: *********************

Customer Service Manager Department: Donated Goods Retail Reports to: Store Manager Status: Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Serving customers at Goodwill Keystone Area has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill Keystone Area is about reaching out and making a difference. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising. Duties and Responsibilities * Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area. * Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees. * Ensures training and merchandising guidelines are followed. * Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily. * Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications. Ensures that all paperwork is completed accurately and in a timely manner. * Provides backup to the Production Manager as necessary. * Completes any other assignments designated by the management team. * Collect and deposits all monetary donation from all coin boxes. * Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members. * Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention. * Ensure all policies, manuals and handbooks are followed. * Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised Sales Associate

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. Job Description The Donation Express Center Attendan t will ensure the efficient cost effective operation and stewardship of the Donation Express Center (DEC) through donor and customer relations, processing donated goods, quality control, in order to maximize profitability and increase training opportunities. The Donation Express Attendant will be responsible for the security of the building. We are looking for a self-motivated person, who is capable of working with minimal supervision. Must be a forward thinking individual. This position offers the opportunity to work a compressed work week. Duties will also include but are not limited to: Install protective devices, such as bracing, padding, or strapping, to prevent shifting or damage to items being transported. Track donation according to standardized guidelines. Ensure packaging for shipment is properly secured and labeled. Pre-sort donations for processing by established categories. Direct and position receptacles, such as bins, carts, or containers so they can be loaded, including trash receptacles. Maintain a safe work environment by cleaning, mopping/sweeping, taking out trash, de-cluttering, reorganizing, etc to ensure the Donation Express Center (DEC) is free from debris, trash, dirt, etc. External Hiring Range: up to $13.00/hour Travel: No, travel required. Qualifications High school diploma or equivalent required. Experience with the public, stock or materials handling experience preferred. REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS : Candidates are expected to provide current valid clearance (Child Abuse Clearance) Additional Information To apply to this position, copy & paste this link into your address bar: **********************

License Technician - Photo ID Center Department: Business Services Reports to: Photo License Center Manager/Assistant Photo License Center Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Provides efficient, courteous customer service to all persons who enter the Photo ID Center. Assures that customers have proper identification and documentation. Responsible for the operations of the work site, including accountability of consumables, processing all customers courteously, promptly and without discrimination or prejudice for any reason, issuing a finished product to the correct customer, and recording the transaction as required. Duties and Responsibilities * Facilitates the security of the Photo License Center premises and photographic equipment and consumables by arming and disarming the security system at appropriate times and locking secure materials in the safe, security closet or workstation as required. * Shreds the camera card immediately upon the customer signing the License Control Audit Sheet. * Reports any inventory discrepancies to the Photo License Center Manager/Assistant Photo License Center Manager and Unique Source immediately. * Processes customers in a pleasant, professional, efficient and customer service oriented manner. Accurately and courteously provides basic information related to driver licensing procedures and policies. Wears prescribed uniform and name badge while working. * Carries out procedures to accurately process a customer by requesting and reviewing proper forms of identification, verifying information on identification documentation and determines validity of camera card. * Positions customers correctly for photograph, operates the camera equipment to create a photographic license or identification card assuring a quality product is delivered to the customer and issues the finished product to the correct customer. * Completes, reviews, and prepares paperwork for submission to the appropriate parties. Follows established procedures for the receiving and accounting of consumables. * Performs the daily operations of the Photo License Center to include, but not be limited to: opening and closing the center as scheduled, reports by telephone any requested information such as opening time, maintains the cleanliness and orderliness of the center, operates the center in compliance with policies and procedures and reports downtime to the appropriate parties. * Performs specified routine maintenance tasks related to cleaning the equipment. * Attends all mandatory training seminars. * Follows all call-off procedures when unable to report to work and when finding a replacement. * Report to any site that you may be assigned or scheduled to work as needed within 30 miles. * Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. * Communicates progress, problems, and concerns to the Photo License Center Manager/Assistant Photo License Center Manager. * #INDGLP

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. Job Description As the Youth Program Specialist you would provide career exploration, job search, placement and retention program services and related training, in-house or community based, to adjudicated or at-risk youth by ensuring needs are met, goals are implemented, and a safe environment is maintained. Along with being responsible for facilitating individual service plan development and is supporting participants in accessing the full menu of needed and available services to attain established goals. Essential duties include, but are not limited to: Assessing participants, helping to develop and document goals and goal plans, implementing goal plans, and monitoring goals and plans for modification and completion. Transporting participants or materials is required. This position is a community based position. Support participants in securing resources and/or services necessary to obtain and maintain employment. External hiring range: $35,000.00 up to $37,000.00/Year Travel required: Yes, local travel is required. Schedule: 40 Hours per week, some evenings and weekends will be required. Schedule can vary depending on department needs. Qualifications High school diploma or equivalent AND 5 years of experience required. OR Associates' degree AND 3 years of experience required. OR Bachelors' degree AND 1 year of experience required. Required Experience: must be related to working with low-income, at-risk, and/or adjudicated youth/young adults and/or experience with youth in foster care Associate and Bachelors Degrees: must be in Communication, Human Services, Education or Related field REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: Qualified candidates must have a valid driver's license and reliable transportation for local travel. Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to first day of employment. Additional Information To apply to this position, copy & paste this link into your address bar: **********************

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. Job Description PROGRAM OVERVIEW: Project LIFE is a comprehensive, multiyear transition-to-adulthood program where individuals (ages 16+) with disabilities can develop, practice, and strengthen skills that are high predictors for increased adult independence and successful, integrated community employment. Project LIFE offers a targeted course of study combined with experiential life skills education and authentic work-based learning experiences in the local community. Utilizing evidence-based transitions education concepts, Project LIFE is a proven program model that supports our student interns on their journey to adulthood and greater independence. Project LIFE began in 2007 and continues to impact lives nationwide. Visit btprojectlife.org for additional information. [Learn More About Project LIFE] POSITION SUMMARY: The Project LIFE Skills Trainer provides vocational training to student interns enrolled in Project Life programming during their work-based learning experiences. This position will also provide support during classroom instruction and independent living activities. The Project LIFE Skills Trainer will be expected to learn multiple entry level jobs skills, within the Goodwill Donated Goods Retail network, the community, and in collaboration with community business partners. Duties include but are not limited to: Provide training on proper work techniques and socialization skills through the worksite tasks and task analysis. Implement necessary educational, behavioral, and/or developmental supports, including any identified assistive technology. Build natural supports within the work environment by identifying and implementing job modifications including but not limited to graphic or adaptive work illustrations and learning systems for individuals based on universal design. Assist individuals in establishing routines that promote independence. Utilize positive motivational strategies and techniques that help individuals attain identified goals. External Hiring Range: $17.50 up to $18.55/hour Retention Bonus: $1,000 after 90 days of employment. Schedule: Monday - Friday (7:00 a.m. - 6:00 p.m.) Start and end times are flexible. A shift is 7.5 hours. The schedule may vary depending on departmental needs. Travel Required: Some travel to community sites in Allegheny County may be required. Qualifications Bachelor's degree AND 1 year of experience required. Required Experience : must be in supporting learning for teens and young adults with disabilities. Bachelor's degrees : must be in Education, teaching, or a related field. REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: Candidates are expected to provide current clearances (Child Abuse, FBI Fingerprints, and PATCH) prior to first day of employment. Must have a valid driver's license and reliable transportation. Additional Information To apply to this position, copy & paste this link into your address bar: **********************

Custodial Supervisor - Letterkenny Department: Business Services Reports to: Custodial Project Manager - Letterkenny Status: Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Provides on-the-job training and supervision to the Letterkenny and UniqueSource operations as well as performs related duties to support and fulfill contract obligations. Act as a liaison between Goodwill Keystone Area (GKA) employees and government and state employees. Duties and Responsibilities * Assists with hiring, orientation, training, development, coaching, evaluation and termination of Service Custodial Operators and Client Workers. Enforces and communicates GKA and contract policies and procedures. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at GKA. * Provides on-the-job training, supports, and supervises assigned contract to include, but not be limited to: * Functions as supervisor for contract areas assigned; supervises Service Custodial Operators and client workers assigned to custodial activities at areas assigned; acts as a liaison between the Custodial Project Manager and Service Custodial Operators and client workers; trains Service Custodial Operators and client workers; performs payroll duties for Service Custodial Operators and client workers; orders supplies. * Assists the Custodial Project Manager in ensuring that work is being performed to meet contract specifications. Performs inspections as assigned by the Custodial Project Manager. * Performs all duties relating to Pennsylvania's Right to Know Law, M.S.D.S., and labeling requirements for custodial products and supplies. Performs own duties in a safe manner and ensures that staff assigned adheres to all safety guidelines. * Performs a wide variety of cleaning tasks and other tasks as assigned to include, but not be limited to: * Fills soap and disinfect containers daily; fills and delivers supply orders as assigned; performs cleaning tasks such as sweeping, mopping, dust mopping, spot cleaning, dusting, trash collection and removal, vacuuming, restroom cleaning, carpet cleaning, floor scrubbing, stripping, waxing, buffing. Maintains all contract specifications. * Provides transportation for staff assigned to work locations when needed. Operates agency vehicles in a safe manner at all times. Fuels and refuels vehicles when needed. Reports any vehicle concerns to Custodial Project Manager. * As assigned, conducts performance measurements on all trainees after initial testing in a timely basis to ensure each client worker is tested annually. * Promptly reports the necessity for non-routine repair of equipment to the Custodial Project Manager. * Participates and provides information to Federal Contract Vocational Specialists (FCVS) to complete all DOL and Source America paperwork. Maintains on-going relationships with FCVS. * Maintains all supply and equipment inventories following established procedures for control and ordering of items and within established budget. Actively participates in maintaining low costs for items and establishes relationships with those suppliers. * Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to. * Communicates progress, problems, and concerns to the Custodial Project Manager - Letterkenny. Positions Supervised Service Operator/Custodian - Letterkenny Client Worker (Trainee)

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. Job Description The Director of Adult Workforce Programming will plan, direct, and coordinate the operations of the organization's adult workforce and related employment services. The Director is responsible for pragmatic leadership, project/ contract management, program development, budgeting and ensuring successful project outcomes, impact and financial performance, formulating policies, and implementing industry best practices in program operations that set the organization apart from local providers and poise the organization strategically when applying for additional funding. The Director of Adult Workforce Programming will develop and maintain relationships with internal and external personnel to market programs, maximize referrals, and deliver effective adult workforce development services, establishing Goodwill as the regional leader in adult workforce development. Duties include but are not limited to: Identify, evaluate, and implement short-term and long-term strategies that adhere to agency best practices and meet agency standards and objectives established by local funding sources and senior human services leadership. Collaborate with senior human services leadership to reduce duplication, enhance client outcomes, and align services more strategically and effectively. Support hiring, onboarding, training, supervising, evaluating, and employee professional development opportunities. Develop new programming according to community needs, the program's capabilities, and workforce trends that may include partnering with existing and new agency partners. Identify potential funding sources, prepare forecasts, monitor spenddown, ensure appropriate spending, as well as reporting, maintain financial records, and review and facilitate new contracts. Oversee data collection and required documentation and reporting submission to internal and external sources, including data required to maintain licensure and accreditation. Facilitate a diverse, equitable, and inclusive work environment that incorporates knowledge, respect, and professional development among employees and participants, and work with external partners to advance a culture rooted in Goodwill's values. External Hiring Range: $62,920.00 up to $66,695.20/year Schedule: Hybrid work schedule, Monday - Friday (8:00 a.m. - 4:00 p.m.) can vary depending on department needs. Travel Required: Yes, local travel throughout Allegheny County may be required. Qualifications Bachelor's degree AND 4 years of experience. OR Master's degree AND 2 years of experience. Required Degrees: Human Services, Social Services, Business, Management, or related field Required Experience: Must be related to working in human services and/or workforce development field(s). REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: Candidates are expected to provide current clearances (Child Abuse, FBI Fingerprints, and PATCH) prior to first day of employment. Must have a valid driver's license and reliable transportation. Additional Information To apply to this position, copy & paste this link into your address bar: **********************

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. Job Description As a Retail Associate at Goodwill, you will be responsible for ensuring a quality shopping experience through meeting production standards, customer service and assistance while working as part of a team to maintain a clean and safe shopping experience for our customers. As a retail associate you will have the opportunity to see how every position in the store operates. Thus giving you an overview of how the entire process works and how you can be a vital part of our organization. This position can lead to additional career opportunities in the future. Duties include but are not limited to: Cashiering and Sales Floor Support Processing and Pricing Donations in both soft lines (clothing and linens) and hardlines, (housewares items) Assisting customers at the Donation Door which includes material handling, pre-sorting and movement of donated goods. External Hiring Range: $12.00/hour Retention Bonus: $500 after 90 days of employment. Travel Required: No Qualifications High school diploma or equivalent preferred. No experience required, will train the right person for the job. REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: Candidates are expected to provide current valid Child Abuse Clearance. Additional Information To apply to this position, copy & paste this link into your address bar: **********************

Service Operator/Custodian Department: Business Services Reports to: Custodial Project Manager/Production Manager - SGE & Retail Custodial Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Performs a wide variety of janitorial and custodial tasks in contracted public buildings ensuring quality standards are met. Duties and Responsibilities * Performs a wide variety of cleaning tasks to include, but not be limited to: sweeping, mopping, dust mopping, spot cleaning, trash collection and removal, vacuuming, dusting, emptying and cleaning ash trays, restroom cleaning and floor maintenance such as stripping and waxing, etc. * Ensures that equipment used in the performance of all duties is maintained in a clean and operable condition. Reports any problems with equipment to Custodial Project Manager/Production Manager - SGE & Retail Custodial in a timely manner. * Performs other duties as assigned by Custodial Project Manager/Production Manager - SGE & Retail Custodial to include, but not be limited to: snow removal, grass cutting, etc. * Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. * Communicates progress, problems, and concerns to the Custodial Project Manager/Production Manager - SGE & Retail Custodial.

Outlet Lead Department: Transportation/Warehouse Reports to: Outlet Coordinator Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Work on daily operational tasks as it relates to sale floor, production and customer service. Assists with opening and closing functions as needed in the absence of the Distribution Center Manager and Outlet Coordinator. Duties and Responsibilities * Assists in ensuring an attractive and convenient layout of sales floor. Assists in rotation of materials, visual merchandising, cleanliness and organization of sales floor. * Assists with the following duties to include, but not be limited to: * Opens the Outlet on a timely basis and reports any security issues to appropriate personnel. * Ensures quality of customer service is provided by all employees in a timely and courteous manner to all internal and external customers. * Ensures cash handling policies are followed. Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, balancing cash drawers, and bank deposits when needed. Reports issues to the Distribution Center Manager and Loss Prevention in a timely manner. * Secures the building as needed, including but not limited to: doors, docks, safe and alarms. * Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to external and internal customers. * Supports and communicates Goodwill Keystone Area policies and procedures in the absence of the Distribution Center Manager and Outlet Coordinator. * Maintains an awareness of safety practices, techniques, precautions and performs all duties in a safe manner and ensures that assigned staff adhere to all safety practices, rules, and regulations. Reports safety issues to the Distribution Center Manager and Outlet Coordinator. * Supports and promotes organizational programs and special events as required. * Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to. * Communicates progress, problems, and concerns to the Distribution Center Manager. * #INDGLP

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. Job Description DISABILITY SERVICES: We provide opportunities for individuals with disabilities to gain skills, volunteer, train for work, and obtain employment in the community. [Learn More] POSITION SUMMARY: The Assessment Specialist will plan and conduct community-based assessments and Personal Work Adjustment Training (PWAT) services for individuals with disabilities and barriers to employment within Goodwill and the community. This position will report data and communicate the results and recommendations to individuals and their service team. Essential duties include, but are not limited to: Review PWAT referrals to determine program eligibility Conduct on-site visits to monitor progress and ensure completion of service exit survey Assist individuals receiving services in understanding their assessment recommendations through review of the individual's abilities, strengths, aptitudes, barriers, and the necessary education and aptitude to reach their vocational goals Identify potential accommodations and assistive technology and make assessment referrals for assistive technology that include monitoring the individual's performance to ascertain appropriateness of accommodations and assistive technology External Hiring Range: $15.75 - $16.70/hour Travel Required: Yes, local travel is required. Schedule: Varies based on participants' needs. Qualifications High school diploma or equivalent AND 2 years of experience required OR Associate degree AND No experience. OR Bachelor's degree AND No experience. Required Experience: must be related to working with individuals with disabilities/disadvantages. REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: Qualified candidates must have a valid driver's license and reliable transportation for local travel. Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to first day of employment. Additional Information To apply to this position, copy & paste this link into your address bar: **********************

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. Job Description The Director of Risk and Asset Management is responsible for the Health and Safety, Risk Management, Loss Prevention and Security functions of the organization. This position is responsible for the overall planning and directing of policies, procedures, and systems used to identify, assess, and manage or mitigate operational or enterprise risk factors that could impact the reputation, safety, security, or financial success of the organization. Key responsibilities include maintaining up-to-date regulatory knowledge, evaluating current and proposed operational systems, determining risk exposure or potential liability, and managing emergency protocols. The Director of Risk and Asset Management leads the organization in providing a safe and heathy (work) environment for team members, program participants, customers, and volunteers while ensuring physical security and protection of facilities and assets. Duties include but are not limited to: Develop and implement organizational Risk Management Strategies Oversee the organization's Safety, Loss Prevention, and health center strategies and functions Manage the organization's commercial and workers' compensation insurance policies and coverages Oversee the Risk Management Plan and Enterprise Risk Management process in conjunction with the organization's strategic planning process Advise managers on organizational policy matters related to Risk Management policies and recommend needed changes Ensure and monitor compliance with OSHA, CARF, certification, licensure and/or applicable regulatory requirements relating to Risk Management, Safety, and health Analyze and modify related policies to ensure compliance with legal requirements and utilization of best practices External Hiring Range: $75,000 up to $80,000/year Qualifications Bachelor's degree AND 4 years of experience required. Associate degree in Risk Management (ARM) certificate or other related insurance designations preferred Supervisory experience 2 years or more highly preferred Required Degrees: Risk Management, Safety, business, or related field Required Experience: Must be related to working in Risk Management, Safety, and/or insurance REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: Candidates are expected to provide current clearances (Child Abuse, FBI Fingerprints, and PATCH) prior to first day of employment. Must have a valid driver's license and reliable transportation Additional Information To apply to this position, copy & paste this link into your address bar: **********************

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. Job Description The Administrative Support Specialist will provide administrative support and customer service by conducting research, handling information requests, data entry, and performing clerical functions such as preparing correspondence, receiving visitors, and scheduling or conducting meetings and other events for the department. This position will setup and manage filing systems, maintain records, review incoming memos, submissions, and reports, and assist in research, special projects, and with coordinating activities for participants. The Administrative Support Specialist will maintain a professional office environment and promote the policies and standards of Goodwill SWPA, the business unit, and training site. Duties include but are not limited to: Greet and screen incoming visitors in a professional manner, including answering phone calls and directing calls to appropriate parties or taking messages. Prepare correspondence, memos, presentations, invoices, and other documents using word processing, spreadsheet, database, presentation, and other related software. Perform general office duties, such as making copies, maintaining records and inventory of supplies, data entry, maintaining calendars, and performing basic bookkeeping work. Open, sort, and distribute incoming correspondence including mail, faxes, and email. Set up and manage paper or electronic filing systems, record information, update paperwork, maintain documents such as attendance records, and prepare bank deposits and required documents. Communicate confidential information according to law, policy, and industry best practices and correctly complete and submit all required and requested program information. Follow guidelines for all applicable entities such as Department of Public Welfare, Department of Labor, PA Department of Education, and best practices related to Generally Accepted Accounting Principles (GAAP). External Hiring Range: $14.00/hour Schedule: Monday, Tuesday, and Fridays (8:00 a.m. - 4:00 p.m.). Schedule can vary depending on department needs. Travel Required: Yes, some travel may be required. Qualifications High school diploma or equivalent AND 4 years of experience OR Associate degree AND 2 years of experience OR Bachelor's degree AND No experience. Required Experience : must be in clerical/administrative support. Required Degrees : Associate and bachelor's degrees must be in Business, Management, Education, Training, or related field REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to first day of employment. Must have a valid driver's license and reliable transportation. Additional Information To apply to this position, copy & paste this link into your address bar: **********************

Youth & Project SEARCH Manager Department: Mission Services Reports to: Director of Mission Services Status: Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Responsible for the following programs: SWEAP, Project Search, and Youth Services. This position will work with both youth and adults to support their transition into employment or post- secondary training that will lead to a life-long career path and self-sufficiency. Coordinates with the Berks WIB, Office of Vocational Rehabilitation (OVR), United Way case management, educators, and others to identify appropriate worksites, schools, and career paths. Duties and Responsibilities * hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned with the approval of the Director of Mission Services. Reviews job descriptions annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area (GKA). * Coordinates and maintains regular communication with local school districts, the Berks County Intermediate Unit, OVR, and Berks County WIB to promote and develop the programs and activities for student services pursuant to the contracts and agreements with each program's funding source. * Provides day-to-day supervision of two Project Search Job Skills trainers assigned to one Project Search Berks site in performing job tasks associated with Project Search. * Mentors the development of work sites for Project Search and SWEAP and oversees the fiscal and programmatic aspects of these programs and the physical sites where the activities occur. * Serves as GKA liaison to the Project Search Berks Advisory Board. * Travels extensively to meet the business needs of GKA under specified youth initiatives and Road to Success, including providing services at schools, in the community, with local businesses, etc. that support the effective implementation and completion of services associated with these programs. * May serve as liaison between GKA and community partners, by building and maintaining relationships with local WIB's, post-secondary educational and vocational institutions, secondary schools, government agencies, and community and service providers. * Provides supervision and support to staff responsible for preparing incumbent and non-employed workers in partnering businesses to successfully obtain the credentials needed to advance in current career path and obtain a job paying a family-sustaining wage. * Ensures the maintenance of detailed client records and tracking of program enrollment, participant demographics, outcomes and compliance with any agreements with outside parties. * Handles all client information according to confidentiality policies established by GKA and all other governing entities. * Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Ensures that regulatory safety requirements are adhered to. * Communicates progress, problems, and concerns to the Director of Mission Services. Positions Supervised Job Skills Trainer Project Search - Allentown Job Skills Trainer Project Search - Berks/Schuylkill Job Skills Trainer Project Search - County Government Project Search Program Instructor Youth Services Coordinator Youth Services Specialist SWEAP program temporary staff

License Technician - Photo ID Center Department: Business Services Reports to: Photo License Center Manager/Assistant Photo License Center Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Provides efficient, courteous customer service to all persons who enter the Photo ID Center. Assures that customers have proper identification and documentation. Responsible for the operations of the work site, including accountability of consumables, processing all customers courteously, promptly and without discrimination or prejudice for any reason, issuing a finished product to the correct customer, and recording the transaction as required. Duties and Responsibilities * Facilitates the security of the Photo License Center premises and photographic equipment and consumables by arming and disarming the security system at appropriate times and locking secure materials in the safe, security closet or workstation as required. * Shreds the camera card immediately upon the customer signing the License Control Audit Sheet. * Reports any inventory discrepancies to the Photo License Center Manager/Assistant Photo License Center Manager and Unique Source immediately. * Processes customers in a pleasant, professional, efficient and customer service oriented manner. Accurately and courteously provides basic information related to driver licensing procedures and policies. Wears prescribed uniform and name badge while working. * Carries out procedures to accurately process a customer by requesting and reviewing proper forms of identification, verifying information on identification documentation and determines validity of camera card. * Positions customers correctly for photograph, operates the camera equipment to create a photographic license or identification card assuring a quality product is delivered to the customer and issues the finished product to the correct customer. * Completes, reviews, and prepares paperwork for submission to the appropriate parties. Follows established procedures for the receiving and accounting of consumables. * Performs the daily operations of the Photo License Center to include, but not be limited to: opening and closing the center as scheduled, reports by telephone any requested information such as opening time, maintains the cleanliness and orderliness of the center, operates the center in compliance with policies and procedures and reports downtime to the appropriate parties. * Performs specified routine maintenance tasks related to cleaning the equipment. * Attends all mandatory training seminars. * Follows all call-off procedures when unable to report to work and when finding a replacement. * Report to any site that you may be assigned or scheduled to work as needed within 30 miles. * Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. * Communicates progress, problems, and concerns to the Photo License Center Manager/Assistant Photo License Center Manager. * #INDGLP