Regional Director Of Operations jobs at Goodwin Recruiting

Director of Service Operations | North America Adecco Permanent Recruitment is seeking an experienced Director of Service Operations to lead our clients centralized Service departments across North America. This strategic leadership position oversees Training and Technical Support, Service Desk, Service Administration, and Continuous Improvement teams. The Director of Service Operations reports directly to the Vice President of Service and is responsible for driving operational excellence, maximizing team efficiency, and delivering exceptional customer satisfaction. Location: California Job Type: Full-time, Senior Leadership Reports To: Vice President of Service What You'll Do as Director of Service Operations Lead Strategic Service Operations As our Director of Service Operations, you'll develop and execute strategic vision across multiple service departments, aligning operational goals with company-wide customer experience initiatives and global business objectives. You'll be accountable for performance metrics, resource optimization, and measurable business impact across all service functions. Manage Multi-Department Operations Oversee daily operations for Training, Technical Support, Service Desk, and Service Administration teams Implement and maintain Standard Operating Procedures (SOPs) across all departments Optimize workforce management including staffing, scheduling, and escalation protocols Drive efficiency improvements and resource utilization across service operations Build and Develop High-Performing Teams Lead, mentor, and develop managers, supervisors, and service agents Create performance management frameworks and conduct regular evaluations Design and implement training and professional development programs Foster employee engagement, retention, and a positive work culture Manage both local and remote team members effectively Drive Data-Driven Performance Improvements Monitor and analyze key performance indicators (KPIs) including Average Handle Time (AHT), Net Promoter Score (NPS), Invoice Processing metrics, Technical Support Resolution rates, and Training effectiveness Implement business intelligence and analytics strategies using tools like Qlik Identify operational trends and implement continuous improvement initiatives Generate actionable insights from performance data Champion Customer Experience Excellence Build and maintain a customer-centric service culture Develop best practices for customer service interactions and support Handle escalated customer issues and complex service inquiries Implement customer feedback systems to drive service quality improvements Improve customer satisfaction scores and loyalty metrics Optimize Service Technology Stack Evaluate and implement service operations technology solutions Manage systems including iGrow, Salesforce, SAP, and Qlik analytics platform Streamline workflows through technology optimization Drive digital transformation initiatives for service operations Manage Service Operations Budget Develop and manage FTE (Full-Time Equivalent) budgets for service teams Create financial forecasts and resource allocation plans Implement cost-control measures while maintaining service quality Maximize ROI on service operations investments Ensure Compliance and Quality Standards Maintain compliance with company policies, industry regulations, and legal requirements Implement quality assurance programs and monitoring systems Establish and enforce service level agreements (SLAs) Director of Service Operations Qualifications Required Experience and Skills Experience: 10+ years in Service Operations, Contact Center Operations, Customer Support Management, or related field Leadership: Minimum 5 years in senior leadership roles managing both local and remote teams Education: Bachelor's degree (BA/BS) required in Business Administration, Operations Management, or related field Global Programs: Proven track record establishing and leading successful global learning and development programs Strategic Thinking: Demonstrated ability translating business strategy into actionable operational plans Analytical Skills: Strong data analysis capabilities with critical thinking and independent problem-solving Change Management: Ability to prioritize effectively and adapt as business priorities shift Relationship Building: Excellent interpersonal skills with ability to influence stakeholders at all levels Customer Focus: Strong customer service orientation with proven track record improving customer satisfaction Technical Skills and Systems Experience Proficiency with Learning Management Systems (LMS) and training software platforms Experience with CRM systems (Salesforce preferred) Knowledge of ERP systems (SAP experience a plus) Familiarity with business intelligence tools (Qlik or similar) Experience with workforce management and service desk software Strong Microsoft Office Suite skills including Excel for data analysis Leadership and Soft Skills Exceptional communication skills, both written and verbal Outstanding facilitation skills for virtual and in-person training/meetings Proven ability developing talent and building organizational capability Experience in fast-paced, growing, global organizations Strong project management and organizational skills Ability to work effectively under pressure and meet deadlines Preferred Qualifications Master's degree (MA/MS) in Business, Operations Management, Organizational Development, or related field Professional certifications in Training and Development (CPTD, CPLP, or similar) Six Sigma, Lean, or other process improvement certifications ITIL (Information Technology Infrastructure Library) certification Experience in specific industries (if applicable to your company) Why Join Our Service Operations Team As Director of Service Operations, you'll have the opportunity to make a significant impact on customer satisfaction and operational excellence. This role offers competitive compensation, professional growth opportunities, and the chance to lead transformational change across multiple service functions in a growing global organization. Keywords Director of Service Operations, Service Operations Manager, Customer Service Director, Contact Center Director, Technical Support Manager, Service Desk Manager, Operations Director, Customer Experience Leader, Service Excellence, Call Center Director, Support Operations Manager, Training and Development Director, North America Service Operations

Senior Manager, Reagent Manufacturing & Planning Operations Employment Type: Temp to Perm Compensation: $160,000-$175,000 annually + 10-15% bonus About the Role We are seeking a highly skilled Senior Manager to lead and scale Reagent Manufacturing and Planning Operations in a high-growth, highly regulated environment. This role will be responsible for building the manufacturing organization, optimizing production planning, driving operational excellence, and partnering cross-functionally to enable rapid year-over-year growth. The ideal candidate brings strong leadership, a scale-up mindset, and deep experience in GMP/ISO13485 reagent or consumable production. Essential Functions Build & Scale Reagent Manufacturing Operations Develop, expand, and mature reagent production processes to support rapid growth. Build a high-performing manufacturing team through hiring, onboarding, training, and talent development. Define long-term manufacturing strategy, including capacity expansion, automation, and facility/equipment scaling. Lead technology transfers from R&D into Manufacturing, ensuring scalable, validated, and repeatable processes. Production Planning for Scale Architect a robust end-to-end planning function, including demand review, capacity modeling, MPS creation, and scheduling. Implement planning systems (MRP, forecasting models, dashboards) for both short-term execution and long-term scalability. Strengthen inventory strategy across raw materials, WIP, and finished goods. Identify capacity constraints and develop mitigation strategies for labor, equipment, materials, and process bottlenecks. Operational Excellence & Systems Implementation Drive a Lean/continuous improvement culture to increase throughput and reduce scrap. Establish SOPs, documentation, training programs, and quality systems that support predictable scale-up. Lead site readiness for audits, certifications, and regulatory inspections. Collaborate with Engineering on automation, process control systems, and technology adoption. Cross-Functional Leadership in a High-Growth Environment Partner with R&D, Product Development, Quality, Engineering, Supply Chain, and Finance to align operational plans. Serve as a key contributor to S&OP with forward-looking capacity, inventory risk assessments, and cost insights. Ensure reagent availability to support commercial launches, new product introductions, and changing field demand. Other duties as assigned. Competencies Scale-up mindset with ability to anticipate future operational needs. Strong people leadership and team development. Operational rigor and process-driven thinking. Effective cross-functional collaboration and influence. Data-driven decision-making (forecasting, dashboards, planning models). Continuous improvement orientation. Proven experience supporting rapid scale-up in volume, product mix, facility capacity, or team size. Strong understanding of GMP/ISO13485 and reagent manufacturing processes. Demonstrated success implementing planning systems, MPS, and capacity models. Ability to thrive in a fast-paced, evolving environment while building structure for long-term stability. Experience in biotech, diagnostics, MedTech consumables, or related fields preferred. Experience implementing or redesigning ERP/MRP systems preferred. Background in Lean Six Sigma, automation, or continuous improvement initiatives preferred. Success Measures / KPIs Build a scalable reagent production team and organization structure. Implement or enhance ERP/MRP planning tools and dashboards. Expand reagent manufacturing capacity to meet growth projections. Improve throughput, yield, and batch success rates while reducing scrap and variability. Establish a stable MPS process with high schedule adherence. Enable successful new product launches and technology transfers. Strengthen quality, compliance, and documentation for scale. Supervisory Responsibility This position directly manages the Reagent Manufacturing and Supply Chain/Procurement departments, including hiring, training, performance management, promotions, and reviews. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. Responsibilities Establish and maintain business standards for accuracy, productivity and reliability Manage the daily functions of the business Prepare annual performance review and reevaluate processes Ensure regulatory, compliance and legal rules are followed Manage budget to align with goals of business Qualifications 3+ years of experience in a similar role Proficiency with Microsoft Office Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within business

CLC Borough Directors are members of the Organization's Leadership Team and play a critical role in advancing the rights of children in that borough. Collaborating with the Borough Directors citywide and other CLC leaders, the Borough Directorseeksto effectuate the mission of CLC by providing ongoing supervision to staff attorneys and trial supervisors that ensures client-centered outcomes through competent, sensitive, zealousandtimelyadvocacy. The Borough Directoris responsible for managing a 17-person team of dynamic attorneys. The Director provides guidance and support to experienced team members as well as developing and mentoring newer staff. The Borough Director will provide legal and managerial leadership to ensure that CLC staff maintains a high standard of representation and client services. The Borough Directoralsocommunicates policies and protocolsin a clear and timely manner both internally and externally. The Borough Directorrepresentsthe organization with Court and Bar leadership, Task Forces, community meetings and other appropriate stakeholders. The Director will build collaborative relationships with internal social work, paralegal and support teams as well as across the family court/children's services sector to facilitate support and assistance for our clients. Essential Duties/Responsibilities Provides day-to-day oversight of practice and guidance to staff, critical to achieving successful outcomes for clients in CLC's practice areas. Maintains a caseload of direct representation Stays abreast of and communicates established CLC policies and practice guidelines to staff. Assures policies and practices are followed, and stays current with changes to policies, processesand procedures. Supports staff by providing them with the tools they need to effectively perform their jobs through onboarding, mentoring, on-the-job training, continuousfeedbackand coaching. Recognizes the specific needs of each supervisee and develops staff member's skills and knowledge through modeling of case handling, case supervision, and second seating trials to assure high quality practice. Encourages interdisciplinary partnerships through modeling of collaboration anda holistic approachto each case, working withsupport staff, social work, paralegal and writing teams. Modelsprofessional interactions within and outside the organization Monitors and evaluates workload and staff performance to assure that standards and expectations are successfully achieved. Ensures that relevant metrics are gathered on the macro and micro level and utilizes metrics to advance the mission of CLC. Conducts regular case file reviews andprovides incourt supervision and support. Analyzes legal issues, develops legalstrategiesand suggests affirmative litigation where appropriate Collaborates with CLC Executive team and borough team counterparts, to assess and evaluate office and court needs. Displays comfort using case management softwareandencouragestaff and leaders to do the same. Responds to client, court,communityand staff concerns. RepresentsCLC in meetings with other stakeholders and in the community. Other duties as required and necessary to fulfill the mission of CLC. Key Qualifications and Competencies Admitted to practice law in New York State Minimum seven years legal practice experience; preferably in family and/or juvenile law. History of interest in children's rights. Demonstrated litigation skills. Strong interviewing, advocacy, practice and cultural competence skills. Demonstrated commitment to public interest and policy. Prior experience in a supervisory or management role is preferred, with the ability to guide and support a team effectively. Effective communication (written and verbal), time management, and organizational skills. Curiosity and eagerness to continue to learn new skills, grow professionally and take an optimistic approach to new challenges. Demonstrated attention to detail along with outstanding initiative, analytical, critical thinking and problem resolution skills. Proven ability to work independently with excellent judgment, diplomacy, professionalism and the ability to prioritize, track and manage multiple requests simultaneously, and meet deadlines. Demonstrated ability to exercise complete discretion when working with confidential and sensitive information. Salary The expected salary range for this position ranges from $150,000 - $162,000 annually. Hybrid Schedule This position currently is hybrid and requires the individual's physical presence at CLC's offices in New York City as necessary based on management and court responsibilities. This position will be assigned to work at CLC's Brooklyn office, located at 44 Court Street, Brooklyn, NY. Benefits At The Children's Law Center, we provide a comprehensive benefits package to support your wellbeing. Our offerings include health, dental, and vision insurance, a 401(k) plan including employer contribution and match, paid time off, and opportunities for professional growth. We are dedicated to creating a supportive and balanced work environment where you can thrive both personally and professionally. As an employee of The Children's Law Center, you may be eligible for federal loan forgiveness programs. For more information, please visit ***************************** EEO Statement As an equal opportunity employer, The Children's Law Center is committed to fostering an inclusive and equitable work environment. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability or marital status. #J-18808-Ljbffr

**Specialty/Competency:** Operations **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 80% At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. In product development and manufacturing at PwC, you will specialise in improving product development and manufacturing processes. You will work closely with clients to analyse product development lifecycles, identify bottlenecks, and develop strategies to enhance speed to market, reduce costs, and improve quality. Working in this area, you will also provide guidance on implementing lean manufacturing principles, optimising supply chain integration, and leveraging digital technologies. **Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.** **Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:** **Lead in line with our values and brand.** **Develop new ideas, solutions, and structures; drive thought leadership.** **Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.** **Balance long-term, short-term, detail-oriented, and big picture thinking.** **Make strategic choices and drive change by addressing system-level enablers.** **Promote technological advances, creating an environment where people and technology thrive together.** **Identify gaps in the market and convert opportunities to success for the Firm.** **Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.** Additional Job Description **Preferred Fields of Study** **Aerospace Engineering,Automotive Engineering,Biomedical Engineering,Chemical Engineering,Computer Engineering,Engineering,Engineering Mechanics,Engineering Physics,Industrial and Operations Engineering,Industrial Engineering,Materials Science and Engineering,Production Engineering,Project Engineering & Management,Mechanical Engineering,Biomedical Science,Computer and Information Science,Data Processing/Analytics/Science** **Preferred Knowledge/Skills** **Demonstrates knowledge and a proven record of success in or a desire to deliver advisory services in one of the following core industry sectors including, but not limited to:** **- Industrial: Automotive; Aerospace; Chemicals; Industrial Manufacturing; or, Construction;** **- Technology: Hardware/Electronics; Systems; Software; Semiconductor; or, Telecommunications;** **- Life Sciences: Pharma, Bio Pharma, & Specialty Pharma;ÊMedical Device, Medical Technology & Diagnostics; Generics; or, Animal Health; and,** **- Consumer Markets: Food & Beverage; Goods; or, Vertically Integrated Retail.** **Functional Experience:** **Demonstrates knowledge and a proven record of success in or a desire to deliver advisory services in the following capability areas:** **Experience in the pharmaceutical or medical device industry and/or top consulting firms with a focus on Pharma/Life Sciences.** **Experience with Quality IT systems (eQMS, Veeva, Trackwise, etc.).** **Knowledgeable in business processes in quality roles, manufacturing, or lab operations.** **Key experience: (e.g., process engineering, process validation) and strong management consulting intrinsics such as communication, adaptability, and learning agility.** **- Operations Excellence;** **- Maintenance & Reliability Management;** **- Digital Manufacturing; and,** **- Digital Automation.Demonstrates some proven abilities to collaborate and work with a diverse team including:** **- Basic problem solving and analysis skills;** **- Financial modeling skills;** **- Basic spreadsheet, presentation and document development skills;** **- Demonstrates the ability to build, maintain, and utilize networks of client relationships;** **- Interpersonal skills and proactive communication; and,** **- Collaborative and "can-do" mindset eager to take on challenges.** Job Requirements and Preferences Basic Qualifications Minimum Degree Required Bachelor's Degree Minimum Year(s) of Experience 8 year(s) Preferred Qualifications Degree Preferred Master's Degree Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************

Realize your potential by joining the leading performance-driven advertising company! As a Director of Customer Measurement on the Global Sales Alliance team in our New York Office, you'll play a vital role in leading the development and execution of our advertiser-facing measurement strategy. This role will be responsible for defining how advertisers measure success on Taboola, owning the measurement roadmap, attribution solutions, and partnerships that drive performance visibility across the entire customer journey. This person will serve as the internal and external voice of measurement, supporting product development, enabling commercial teams, and helping advertisers move beyond basic reporting to real business impact. The ideal candidate is part product leader, part strategist, and part operator, with a deep understanding of attribution, incrementality, and the evolving measurement ecosystem. To thrive in this role, you'll need: 7-10+ years of experience in performance marketing, growth analytics, or ad tech measurement roles. Strong understanding of tracking infrastructure and implementation (client-side, server-side, GTM, MMPs). Proven experience building or leading measurement solutions at a platform, DSP, or adtech company. Deep knowledge of attribution methodologies (MTA, view-through, first-party, modeled), incrementality testing, and MMM. Experience integrating with MMPs, server-side tracking, and conversion APIs. Strong product mindset-able to work closely with R&D to scope, prioritize, and ship measurement capabilities. Excellent communicator with the ability to explain complex measurement concepts to both technical and non-technical audiences. Analytical thinker with hands-on experience using data to drive insights and resolve discrepancies. Familiarity with SQL, Python, or BI tools for data validation and reporting. Experience with platforms like Google Analytics, AppsFlyer, Adjust, Snowflake, or Adobe Analytics. Understanding of privacy-focused attribution (e.g., GBRAID/WBRAID, SKAN, modeled conversions). Experience managing vendor relationships and driving GTM strategies for measurement partnerships. Experience supporting cross-channel attribution discussions and helping clients understand Taboola's value within broader multi-platform strategies. Experience owning full-cycle measurement initiatives, including requirement scoping, internal product delivery, and external education. How you'll make an impact: As a Director of Customer Measurement, you'll bring value by: Strategy & Leadership Defining and leading Taboola's advertiser-focused measurement strategy across attribution, incrementality, lift, and ROI modeling. Owning the long-term vision and 2025-2030 roadmap for measurement, aligned with platform evolution and client needs. Serving as the company's Subject Matter Expert (SME) for performance validation, attribution, and campaign impact. Promoting a culture of experimentation, learning agendas, and rigorous performance validation across the organization. Leading a cross-functional workstream including product, data science, GTM, and sales enablement. Defining and maintaining the measurement architecture-ensuring that data collection, attribution logic, and reporting pipelines are aligned and scalable. Staying up to date on regulatory changes (GDPR, CCPA, iOS/ATT, Consent Mode) and ensuring attribution models comply with privacy standards. Product & Partner Development Guiding the development of platform-native attribution tools and API-based integrations that support accurate, scalable measurement. Collaborating with product and R&D teams to evolve Taboola's measurement stack (e.g., multi-touch attribution, modeled conversions, pLTV). Identifying, initiating, and lead strategic measurement partnerships with 3rd-party vendors (e.g., MMPs, MMM providers). Overseeing partner integration from vetting to go-to-market (GTM), including legal, technical, and commercial alignment. Owning the partnership lifecycleת from initial methodology discussions and contract negotiation to technical scoping, testing, and GTM rollout. Exploring opportunities for first-party data enablement, modeled conversions, and predictive measurement tools to future-proof attribution at scale. Advertiser Enablement & Insights Working with sales and AMs to pitch measurement solutions that tie Taboola's impact to business outcomes (ROAS, CPA, MER, LTV). Leading efforts to reduce attribution discrepancies and resolve measurement conflicts with customers. Helping advertisers validate their own measurement models by aligning on data quality, assumptions, and analytical frameworks. Driving development of learning agendas, testing plans, and performance benchmarks across key verticals. Assisting advertisers in integrating Taboola measurement into broader marketing mix models, unifying reporting across platforms. Creating onboarding frameworks and consulting engagements for top-tier advertisers around measurement strategy. Internal Advocacy & Education Training internal teams on attribution frameworks, measurement tools, and strategic use cases. Creating reusable assets (e.g., playbooks, FAQs, sales templates) to scale measurement messaging across the field org. Providing executive-level insights into campaign performance, industry trends, and strategic opportunities. Acting as the internal attribution thought leader, offering proactive support for presales, strategic pitches, and escalations. Collaborating with GTM teams to track and report the impact of measurement-led engagements on revenue and retention. Why Taboola? If you ask Taboolars what they love about working here, they'll tell you that they've been empowered to realize their full potential while growing and learning from and with smart and talented people. They'll also share more about: Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can't copy a company's culture. Well-being: Enjoy comprehensive benefits (health, 401k, etc.), a fully stocked kitchen, and location-specific perks (gym partnerships, parking). Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired. Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda. Ready to realize your potential? Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.- Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog. About Taboola Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Realize, Taboola's powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola's technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale. #LI-CG1 #LI-Hybrid The pay offered may vary depending on several factors such as location, job-related knowledge, skills, and experience. We may offer several perks as part of the compensation package that include a discretionary bonus, equity, flexible PTO, medical/dental/vision insurance, a competitive 401(k) match, paid parental leave, and more. Base Salary Pay Range$170,000-$230,000 USD

Alvarez & Marsal Private Equity Performance Improvement Director: Operations & Manufacturing (OPEN TO ALL U.S. LOCATIONS) Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M. The Team A&M's Private Equity Performance Improvement Services (PEPI) practice, with offices throughout the US, focuses on serving the middle market and large cap private equity firms who have engaged A&M to help improve operating results at their portfolio companies. Our professionals are aligned with a PEPI service line to promote the development of deep functional skills & experiences and to maximize our ability to tailor solutions to solve our clients' business issues. We bring a structured and disciplined approach to create and capture value. We provide private equity clients with a broad continuum of knowledge and tools for cost improvements, transformations, mergers, acquisitions, and carve-outs. A&M's Operations professionals assist our clients in analyzing manufacturing operations, supply chain and distribution channels, procurement, SG&A operations, and sales force effectiveness for potential value creation opportunities and help drive them during our client's ownership. From our thorough fact-based analysis, we assess the state of operations, identify key risks to investment and quantify potential EBITDA improvement plans for the buyer and seller. The PEPI Operations group is a growing business targeting high growth in the next two to four years. We offer excellent opportunities for career advancement and leadership skills. The leadership team is focused on providing development opportunities, training, and exposure to international business assignments. How You Will Contribute We are seeking individuals that can lead and deliver large, complex client engagements, working closely with PE leadership to identify, design, and implement creative business solutions for their portfolio companies. Directors frequently lead the following types of engagements: * Gain a comprehensive understanding of a target's manufacturing and distribution operations-- organization design, production capacity, efficiency, quality, planning, warehousing and team capability * Evaluate the maintainability and operability of production facilities * Review current and historical data to understand efficiency & capacity, including equipment conditions, maintenance logs, spare parts and detailed production numbers * Provide shop floor insights by talking with employees and customers and reviewing all available data * Identify potential cost improvement opportunities through lean improvements, outsourcing or consolidation of facilities * Develop transformation plans to drive proposed changes and identify key risks and mitigation strategies * Implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance. Qualifications: * 10-15 plus years of combined professional industry and consulting experience, with a minimum of 4 years specializing in manufacturing and/or distribution functions * Previous advisory experience from a top-tier strategy firm, leading specialist, niche advisory firm, or Big-4 consultancy REQUIRED * Experience working for or with private equity sponsors and portfolio companies. Deep functional expertise in one of more of the following areas: * Supply Chain Operations * Manufacturing Operations, SI&OP * Footprint optimization, plant consolidation and product line transfer * Manufacturing strategy, CapEx planning, Manufacturing 4.0/IIoT * Lean, Six Sigma, TOC and Value Engineering * Demonstrated track record working with C-suite executives as well as private equity deal and operating partners * Excellent fact-gathering and analytical skills, including business process mapping and quantitative analysis * Specific experience designing and leading the execution of internally-focused and externally-focused change/communications strategy. * Excellent fact-gathering and analytical skills, including business process mapping and quantitative analysis * Previous strategy and change management experience. * MBA a plus Your journey at A&M We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals. The salary range is $150,000--$225,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details. Alvarez & Marsal recruits on an ongoing basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) that they are qualified for and that are of interest to them. Full-time Positions and Part-time Positions Over 30 hours Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined from time to time as well as a 401(k)-retirement plan. Provided the eligibility requirements are met, employees will also receive a discretionary contribution to their 401(k) from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs. A&M does not require or administer lie detector tests as a condition of employment or continued employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-JB1 Inclusive Diversity A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way. Equal Opportunity Employer It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here. Unsolicited Resumes from Third-Party Recruiters Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Your Role Reporting to the Sr. Director, the Planning, Performance, and Enablement Customer Service plays a pivotal role in advancing the goals of Blue Shield of California and the Customer Experience department. As a key member of the Customer Service leadership team, this individual will lead and collaborate across our Share Markets operations - including subset of operational work for Government and Commercial areas that includes Provider, offshore back office, social media, and Behavioral Health operations, as well as Blue Card and our Hawaii Blues operations teams. Specifically the Director of Shared Markets Customer Service role will be accountable for: Your Knowledge and Experience • Bachelor's degree or equivalent years of experience • Master's degree preferred • Requires at least 10 years of experience, including at least 10 years of management experience • Call center fundamentals and experience a must, including experience with managing and leading a Provider contact center as a requirement • Experience in reengineering call centers to achieve goals • Experience with regulatory agencies • Knowledge of Health Plan programs required • Bilingual (Spanish) a plus Key Job Competencies • Executive leadership, communication, and influence, change management • Critical thinking and decision making • Problem solving & adaptability • Emotional intelligence and team leadership Your Work In this role, you will: • Strategic and Tactical Planning for Provider, offshore back office, social media, and Behavioral Health operations, as well as Blue Card and our Hawaii Blues operations and service delivery • Develops business strategies for those service teams • Manages service, regulatory, contractual performance guarantees and financial performance of those lines of business • Defines and implements organizational structure to facilitate business performance. Ensure optimization of resources by resolving any duplicative improvement efforts and organization structures. • Provides executive oversight and leadership to Managers responsible for creating and driving the implementation of operating plans, which are required to support immediate and long-term business strategies. • Ensure customer-driven Key Performance Indicators (KPIs) and goals are in place, reflecting and measuring our strategic, competitive, and regulatory position through ongoing measurement, reporting, and root cause analysis. • Guides and develops near-term operating plans for designated area of responsibility.

Drive At-Bay's Global Growth: Lead the Strategy, Build the Future About At-Bay At-Bay is the world's first InsurSec provider designed from the ground up to help businesses tackle cyber risk head on. By combining industry-leading insurance with world-class cybersecurity technology, At-Bay offers end-to-end prevention and protection for the digital age. With 98% of cyber insurance claims in the past five years coming from small and mid-size businesses with revenue under $2B, providing an integrated solution to help manage risk is more critical than ever. At-Bay helps its 40,000+ customers close their security technology and skills gap - all through their cyber insurance policy - making them less likely to be hit with a ransomware attack. As a full-stack insurance company, At-Bay offers multiple lines of specialty insurance, including Cyber, Tech E&O, and Miscellaneous Professional Liability (MPL) policies. Role Overview We are looking for an experienced leader to work directly with our President of Insurance, Ken Riegler, and At-Bay's leadership team, to spearhead At-Bay's European expansion plans. Reporting to Kate Rapisarda, Chief of Staff and VP of Business Operations, you will create and execute the playbook for our ambitious international expansion plans - including shaping the strategy, managing the roadmap and working across At-Bay and its international partners to ultimately stand up At-Bay's operations in its first, and subsequent, markets outside of the US. This role will require navigating ambiguity, developing a deep understanding of all aspects of At-Bay's business and working extensively across both internal and external stakeholders. How you'll make an impact In this role, you will lead our international expansion efforts - Lead the development of At-Bay's international strategy including target markets, entry plans and partnership model Define the roadmap for the first international expansion site, including the goals, objectives, scope and timeline of effort Identify, manage and lead relationships with At-Bay's international partners to achieve ambitious joint outcomes Lead the day-to-day execution of the work, including management of cross functional stakeholders across At-Bay and its partners, as well as all core workstreams such as Tech, GTM, Risk, Legal, Operations, etc. to ensure successful delivery of the project requirements within the scope of the engagement Identify and solve problems as they arise, including taking a lead role in analysis, solution development, or other project responsibilities where required Lead communications and provide regular updates to At-Bay leadership on progress Rapidly scale At-Bay's presence across markets by replicating and adapting the playbook for new market entry in multiple countries over the next 12-18 months In this role we value 4-6+ years of work experience in a top-tier consulting firm Proven track record of project leadership experience, especially in large cross-functional efforts that span geographies Experience actively managing stakeholder relationships and navigating complex organizations to understand their needs and agenda Ability to excel in different roles (strategic v. operational) and engage across all levels of stakeholders Excellent verbal and written communication skills, in addition to strong presence and leadership skills Enthusiasm and experience working in ambiguous, fast paced environments Additional information This role will require frequent travel to Europe This role requires working out of At-Bay's NYC Office 3 days per week per our hybrid office policy Our estimated base pay range for this role is $200,000-$230,000 per year. Base salary is determined by a variety of factors including but not limited to market data, location, internal equitability, domain knowledge, experiences and skills. In general, if the position sparks your interest we encourage you to apply - our team prioritizes talent.

We are seeking a licensed California pharmacist with strong leadership and operational expertise to serve as the Director of Operations for our 503A compounding pharmacy in Stockton, CA. This individual will oversee daily pharmacy operations, ensuring efficient dispensing, high-quality compounding, and strict compliance with state and federal regulations. The Director of Operations will play a key role in optimizing workflow, managing resources, and driving operational excellence in a fast-paced pharmacy environment. Essential Duties and Responsibilities Operational Leadership Oversee day-to-day operations of the 503A compounding pharmacy, including sterile and non-sterile compounding, dispensing, and quality control. Develop and implement SOPs to ensure safe, efficient, and compliant operations. Monitor workflow to ensure prescriptions are processed and dispensed accurately and in a timely manner. Regulatory & Compliance Oversight Ensure adherence to California Board of Pharmacy regulations, USP // standards, and DEA requirements. Partner with Quality Assurance to maintain a robust compliance program, including staff training, documentation, and inspection readiness. Lead continuous improvement initiatives to strengthen regulatory compliance and patient safety. Team Leadership & Development Lead, mentor, and develop a team of pharmacists, pharmacy technicians, and support staff. Foster a culture of collaboration, accountability, and operational efficiency. Coordinate scheduling to balance workload across shifts and maintain high service levels. Efficiency & Process Optimization Implement lean and efficient dispensing practices to support high-volume prescription fulfillment. Evaluate workflows, identify bottlenecks, and drive process improvements. Oversee inventory management, ordering, and cost-control measures to support financial performance. Collaboration & Communication Work cross-functionally with Quality, Compliance, Procurement, and Leadership teams. Provide regular updates on operational performance, metrics, and compliance to senior leadership. Knowledge, Skills and Abilities Strong knowledge of USP , , and . (Preferred) Excellent leadership, organizational, and communication skills. Education & Experience Doctor of Pharmacy (PharmD) or equivalent. Active and unrestricted California Pharmacist License. Minimum 5+ years of pharmacy experience, with at least 2+ years in compounding operations (sterile and/or non-sterile). Proven experience managing pharmacy staff and coordinating dispensing operations. o Experience in a 503A pharmacy setting that had compounding operations (Preferred) Demonstrated success in operational optimization and efficiency improvement (Preferred)

Mainspring Energy is revolutionizing power generation with the world's most flexible and adaptable local power generation technology, the Mainspring Linear Generator. Commercial, industrial, and utility leaders are choosing Mainspring over traditional options like engines, turbines, and fuel cells to quickly and reliably deliver local power for EV charging, commercial facilities, data centers, and grid-scale operations. The Mainspring Linear Generator is fuel flexible, ramps up and down to meet demand, and utilizes a flameless reaction with near-zero NOx emissions. Backed by top-tier investors including Khosla Ventures, Bill Gates, American Electric Power, Lightrock, and General Catalyst Mainspring designs, manufactures and delivers its products to customers across the U.S. today, and we're quickly scaling for international expansion. Inspired by our vision of the affordable, reliable, net-zero carbon grid, Mainspring is rapidly expanding within the $816B global electricity equipment market, and we're hiring the best talent to meet growing customer demand around the globe. We welcome a broad range of backgrounds, experiences, and talents to bring fresh perspectives and ongoing innovation to our customers. We are looking to build relationships with people who share our values: Pragmatic Optimism. Building a new category of world-class power generation requires the optimism of ambition and creativity, balanced with practicality to solve problems efficiently. The challenges that arise are opportunities for growth. Excellence without Ego. We bring expertise and commitment to creating the best customer experience, from sales to deployment and service, just as we apply deep technical rigor to building and delivering world-class products. We strive for excellence and behave as leaders with the humility to acknowledge our challenges, both collectively and as individual contributors. Proactive Collaboration. The integration and cross-disciplinary nature of Mainspring's business requires intentionally seeking out others who bring different skills, perspectives, and priorities. Our culture of inclusion and respect extends beyond our team to interactions with our partners and customers. More information can be found at ************************ Job Overview Mainspring Energy is seeking a highly experienced and strategic Director of Fleet Operations to manage the preventive maintenance and emergency response for our fleet of linear generators as we accelerate their deployment to customer sites. This is an ideal opportunity for a proven leader to apply their operational and strategic skills in a dynamic, challenging, and high-growth environment.What you'll do: Team Leadership: Lead, mentor, and develop the O&M team, including geographically distributed field service technicians and supervisors. Performance Management: Manage key operational metrics, including equipment Availability, Mean Time to Repair (MTTR), First Time Fix Rate (FTFR), Customer Satisfaction, and adherence to service level agreements (SLAs). Fleet Maintenance: Direct the team in all aspects of fleet maintenance, including troubleshooting, repairs, and preventive maintenance. This encompasses planning of routine tasks such as seal and filter replacements, periodic inspections, and the management of sensors, controls, and software. Safety and Emergency Response: Lead the field safety team, ensuring the implementation of training, processes, and controls to safeguard both personnel and equipment. In emergencies, coordinate resources, response, and both internal and external communications. Process Improvement: Standardize processes among teams to ensure the effective and efficient resolution of complex operational problems. Strategic Planning: Develop comprehensive business plans, including budget allocation, hiring strategies, shift schedules, tooling, and inventory stocking levels. Training Development: With the Training Manager, lead the creation of a structured Tier 1 Maintenance training program. This program should expedite the proficiency of new field service technicians and reseller partners in performing maintenance tasks. Cross-Functional Collaboration: Work closely with Sales and Product leaders to deliver exceptional customer service. This includes early engagement with the Installation and Commissioning resources within the Sales team. Engage Fleet Operations and Analytics (FOA) and Customer Success teams for monitoring, advanced diagnostics, and customer communications. Collaborate with Engineering leaders to continuously improve the product by efficiently communicating findings and operational data from customer sites. Collaborate with the air compliance team to ensure timely data submission to agencies. Participate in defining contract structures in cooperation with Sales, Legal, and executive teams. Vendor Management: Evaluate and oversee the development of potential partnerships with contractors. What you'll bring: Leadership Experience: Previous experience in a leadership role managing technical service teams operating at customer sites. Adaptability: Demonstrated success in dynamic, frequently changing, and geographically dispersed work environments. Leadership Style: A strategic yet hands-on leadership approach-able to take responsibility for the team, mentor staff, and lead by example. Regulatory Knowledge: Understanding of labor laws. Workforce Planning: Ability to design effective shift schedules. Vendor Management: Experience in managing contractors and developing potential external partnerships. Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don't meet all posted requirements for a particular role, we'd still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background. In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.

We believe the financial markets can and should work for everyone. Capitolis is the technology company helping to create safer and more vibrant financial markets by unlocking capital constraints and enabling greater access to more diversified capital and investment opportunities. Rooted in advanced technology and deep financial expertise, Capitolis powers groundbreaking financial solutions that drive growth for global and regional banks - and institutional investors alike. Capitolis is backed by world class venture capital firms, including Canapi Ventures, 9Yards Capital, SVB Capital, Andreessen Horowitz (a16z), Index Ventures, Sequoia Capital, Spark Capital, and S Capital, as well as leading global banks such as Barclays, BNP Paribas, Citi, J.P. Morgan, Morgan Stanley, Standard Chartered, State Street and UBS. Founded in 2017, our team brings decades of experience in launching successful startups, technology, and financial services. Capitolis was recognized on the Inc. 2024 Best in Business list in the Financial Services and Innovation & Technology categories, and honored for the third consecutive year in the 2025 Euromoney Foreign Exchange Awards. The company has been included on CNBC's World's Top Fintech Companies list for the past three years, Deloitte's Technology Fast 500 list in consecutive years and was named to Fast Company's prestigious annual list of The World's Most Innovative Companies for 2023. American Banker recognized Capitolis among the Best Places to Work in Fintech, and the company was named by Crain's New York Business as one of New York City's Best Places to Work in 2025 for the fourth consecutive year. For more information, please visit our website at ***************** or follow us on LinkedIn. Capitolis is looking for a Director, Product Operations to join our growing team in New York City. The product team operates across both areas of the business: Capital Marketplace and Portfolio Optimization. The team defines requirements in partnership with business leaders and brings the products to fruition with the help of a robust engineering team. The Director, Product Operations will manage projects and build and run processes to achieve our ambitious product development goals. They will work closely with cross-functional leaders across the business. The Director, Product will align stakeholders, identify problems, and work through solutions directly contributing to the success and growth of the business. The Director, Product Operations will report directly to our Chief Product Officer and will be located in our Global HQ in New York City, overlooking Bryant Park. Responsibilities Build process to align cross-functional leaders on vision, strategy, roadmap, commercial pipeline, revenue targets, and technology/product roadmap Manage product prioritization process with Product Managers and other business stakeholders Report on progress as needed Identify and help unblock obstacles to product roadmap Maintain regular cadence of executive level reporting and appropriate transparency to the stakeholders Own and drive select cross-functional strategic initiatives Requirements 10+ years' experience in a COO office or business management function at a large financial institution, Fixed Income and Currency experience preferred Broad understanding of capital markets and ability to develop knowledge in areas like equity and fixed income financing, derivatives, total returns swaps, repo, securities lending, and capital risk financing Exposure to capital cost compression, optimization, and the regulatory environment driving these needs - Basel 3, GSIB, SACCR, CCAR etc. Self-starter who will deeply understand the business and demonstrate ownership of projects Strategic, systems-level thinker with ability to connect dots laterally and linearly to drive cross-functional alignment Assertive and open-minded leader who proactively raises problems, engages in low-ego back and forth, and holds people accountable for results Proven experience defining, tracking, measuring, and reporting on strategic goals and outcomes at company and departmental levels High ownership individual who relentlessly pursues audacious goals with a strong bias for action and impact Adaptable and flexible; ability to juggle multiple priorities and navigate a fast-paced, ambiguous environment Ability to work 5 days a week in New York Office The target annual base salary range for this position is $180,000 - $200,000 and is dependent on a variety of factors, including, but not limited to, job-related experience, qualifications, knowledge, and skills. In addition to base salary, the compensation package for this role includes an annual discretionary bonus and company equity. This role is also eligible to participate in company-sponsored benefits and perks. Our Company Values We operate with a clear set of values that guide us - our way of being, decisions, and actions. These values define who we are, and we are committed to all of them. These values are uniquely ours. If these values - all of them - speak to you, this is an amazing place, but we are not for everyone. Learn more about our Company Values here. We lead with purpose, while creating exceptional value We pursue big breakthroughs, responsibly We learn from the best and are unapologetically independent We are obsessed with the future and fanatical about executing today We play tough, with heart Our People Attributes Our People Attributes are characteristics that describe the DNA of Capitolis employees. They provide a consistent framework to hire, assess, and develop our team against. Learn more about our People Attributes on our careers page here. Super Smart: quality thinking and know what good looks like Badass: all in, get stuff done, and high standards Good Human: collaborative, open-minded, authentic and real, and pursue self-actualization

Fama is the innovator in online screening that makes hiring great people easy. Combining Fama's groundbreaking AI technology and ability to integrate across the HR Tech stack, the solution compliantly searches over 10,000 online public sources to help companies avoid workplace misconduct, prevent costly legal action and ultimately, make better decisions. By modernizing candidate screening and due diligence, Fama helps organizations, agencies, and investors improve the quality of hires, make the most of each investment and build successful businesses. Headquartered in Los Angeles, CA, Fama has raised over $30M and is backed by some of the world's leading venture capitalists and institutional investors. We're FCRA, EEOC, and SOC2 compliant, and integrate with major HRIS, ATS, and background check solutions. To learn more, visit Fama.io. Position Overview: The Revenue Operations Director thrives at the intersection of process, data, strategy, and execution. This position will lead the operational backbone that supports our entire go-to-market organization, from marketing, sales execution, customer onboarding and success, to channel enablement. Core to this role is being adept at disconnecting actuals from analysis. Fama operates in both direct & channel sales business models, the latter of which can create significant attribution gaps. The ideal candidate welcomes that challenge, blending art & science together to build analyses. We want someone who loves the process of building, not just the outcome. We are seeking an operator who turns data into a GTM story. RevOps will not just build things, but communicate the ‘why', and coach our team to ensure full adoption. Leading from the front and with a focus on execution, this person will be creating reporting and analytics that drive alignment across GTM teams. This role will also partner with leadership on strategy and will own relationships with consultants and external vendors to implement solutions that allow Fama to scale. Responsibilities: Full-Funnel Operations: Process Support - build, implement, and refine processes that align Marketing, Sales, Customer Success, and Partner motions into a single cohesive funnel. Lead & Demand Funnel - optimize the capturing, tracking and scoring of leads and ensure seamless enrichment and routing to sales & partner teams. Pipeline Visibility & Forecasting - create consistent reporting and dashboards to provide accurate pipeline health, conversion rates, and revenue forecasts. Process Design & Enablement - standardize and document the buyer journey stages, entry/exit criteria, and handoffs between teams to ensure consistent execution. Data Integrity & Systems Ownership - maintain CRM and related systems as the single source of truth for funnel data, ensuring data accuracy, hygiene, and integrations across tools. Optimization & Insights - Analyze funnel performance to identify bottlenecks and opportunities, run experiments to improve conversion rates at each stage, and provide actionable insights to marketing, sales, success and partner team leaders. CRM & Tech Stack Management: CRM Administration & Optimization - own day-to-day configuration, workflows, automation, and data hygiene within HubSpot (and connected systems) to ensure it supports the revenue team needs. Systems Integration & Tool Governance - manage integrations between CRM, marketing automation, reporting, and finance tools; evaluate and implement new technology as business needs evolve. User Enablement & Support - provide training, documentation, and support to GTM teams to ensure effective adoption and consistent usage of the CRM and related tools. Data, Reporting & Analytics: Dashboard & Reporting - build and maintain executive-level and team-level dashboards (pipeline, funnel conversion, retention, usage, revenue) to provide visibility across GTM functions. Performance Analysis - track KPIs across marketing, sales, channel, and customer success; analyze trends, identify issues, and deliver insights to improve performance. Forecasting & Modeling - partner with GTM leaders to develop revenue, pipeline, and usage forecasts, ensuring accuracy and consistency in reporting. Data Quality & Governance - maintain data integrity across CRM and connected systems, ensuring metrics are reliable and definitions are standardized. Ad-hoc Insights - run deep-dive analyses (e.g., cohort analysis, campaign ROI, churn drivers) and present findings to inform strategic decision-making. Cross-Functional Collaboration: GTM Alignment - Partner with Marketing, Sales, Partnerships, and Customer Success to ensure processes, data, and reporting are optimized across the customer lifecycle. Strategic Project Support - drive and support cross-functional initiatives (e.g., territory planning, partner enablement) by providing data, process design, and support. Comms & Change Management - be the connective tissue between teams, ensuring visibility, documentation, and smooth adoption of new processes, tools, and policies. Who You Are: Experience configuring and managing HubSpot along with 3rd party integrations, and other sales enablement tools to support modern revenue teams. Proven experience building and deploying new processes that lead to high satisfaction from internal teams and stakeholders by creating a unified approach to revenue by connecting fragmented or disconnected revenue operations across teams. Adept at building dashboards, analyzing GTM performance, and delivering insights on pipeline health, funnel conversion, retention, usage-based revenue, and team efficiency. Experience developing and maintaining accurate pipeline and usage forecasts, including modeling seasonality, usage variability, and other complexities. Track record of designing and standardizing lead-to-revenue processes across the entire buyer journey. A self-starter with the ability to navigate ambiguity, innovate, and anticipate future needs. Analytical & curious mindset with the ability to identify challenges, develop solutions, and make data-driven decisions. Exceptional interpersonal and relationship-building skills with the ability to establish and nurture connections with internal stakeholders. Influential collaborator and business partner to communicate effectively with individual contributors and senior executives by leading initiatives aimed at driving cultural and operational changes within the revenue organization Qualifications: 7-10 years of experience in Revenue Operations, Sales Operations, or GTM Operations at a B2B tech company. Exceptional candidates will have experience dealing with usage-based business models and channel sales. 4-6 years of experience managing cross-functional operational processes, systems, and data for the GTM teams, with at least 5+ years in a leadership role. Advanced proficiency with HubSpot and integrations with AI tools, data enrichment, intent solutions, partner enablement, etc. Proven ability to build, implement and measure operational processes across multiple functions for hyper-growth ensuring optimization and sustainability at scale. Advanced skills in data management, reporting and analysis (Excel/Sheets, BI tools, HubSpot reporting) with ability to analyze quickly and prioritize recommendations. Excellent problem-solving skills with the ability to balance strategic thinking & planning along with tactical execution. Experience effectively managing projects with consultants or external vendors. Strong communication and collaboration skills; able to bring team members along during times of change and work across GTM, Product & Finance teams to drive results. We believe that becoming an increasingly diverse, equitable, and inclusive workplace makes us a more successful and resilient organization. We embrace equal opportunity for all applicants and seek to foster and preserve a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. We are committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.

Drive Growth. Inspire Teams. Make a Difference. At Proud Moments ABA, we believe strong leadership and smart operations are the backbone of our success in delivering life-changing services to children and families. We're looking for a dynamic and results-driven Center Administrative/Operations Director to oversee the day-to-day management and strategic growth of our brand-new Hicksville, NY center on Long Island. In this key role, you'll partner closely with senior clinical leaders, guide administrative teams, track performance metrics, and implement initiatives that elevate quality, efficiency, and client satisfaction. This is an exciting opportunity to lead with purpose and help shape the future of care in your community. Proud Moments ABA is a behavioral health organization, providing the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. Proud Moments is a haven of knowledge and expertise for parents of children diagnosed on the autism spectrum. We offer expert treatment, innovative techniques, and compassionate, child-centered care. Responsibilities As a Center Administrative/Operations Director at Proud Moments ABA, you'll be challenged to realize your leadership potential: Accelerate the financial success and continued growth of our center by effectively managing day-to-day operations at the facility(s) finish Expand access to Proud Moments' life-changing ABA services for children with autism by cultivating and strengthening relationships with schools, physicians, health systems, and other organizations that refer families for autism care Manage relationships and day-to-day administrative activities of Board Certified Behavior Analysts Ensure a smooth on-boarding experience for new Proud Moments families by engaging in weekly family meetings and building parents' confidence in their child's clinical team Advocate for families receiving services by resolving issues promptly and compassionately Secure accurate insurance reimbursement for ABA services through rigorous oversight of Authorizations Management and Billing procedures Motivate staff to continually improve performance and grow professionally through annual evaluation, mutual goal setting, and constant monitoring of progress toward established objectives Qualifications As an ideal Center Administrative/Operations Director candidate, you bring to Proud Moments ABA: Experience with ABA Therapy and a compassionate understanding of the needs of children with autism and their families; preferred 2-4 years of management experience, including supervisory responsibility Demonstrated ability to build, sustain, and grow productive relationships with organizational management, staff, clients, and community stakeholders Exceptional leadership skills Superior project, planning, organization, and time management skills Excellent communication skills As a Center Administrative/Operations Director, you'll enjoy professional respect, recognition, and rewards: Competitive pay commensurate with your education, experience, and location Meaningful work-life balance with Monday-Friday schedule Generous paid time off Comprehensive benefits package, including: Medical, dental and vision coverage 401K retirement savings program Employee Assistance Programs Salary Range: $75k-$85k + Bonus Opportunity You deserve to work with the best - Proud Moments ABA. If you're ready to accelerate your professional career with a fast-growing, highly respected behavioral health organization, Proud Moments ABA encourages you to submit your qualifications for this position today. Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #LI-Onsite

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Site Operations Department The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Engineers (CFEs) on each shift. This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective. Position Overview This role is based in our Santa-Clara, CA at our data center campus. The Director, Site Operations, leads the overall operations for one, or more, of our data center campuses and will directly lead a team of CFEs and/or manager-level positions. This position will collaborate with Reliability Engineering, Design Engineering & Construction and other resources to run the overall campus. This position will handle the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team. Our CFEs are respected, well-trained, customer-focused and some of the best facilities engineers you will find in the industry. While you do not have to be the 'alpha' engineer to lead this team, you must possess an excellent overall understanding of typical electrical and mechanical building systems to direct the work that needs to occur when maintaining the overall environment. Essential Job Functions Strategic Leadership & Oversight * Provide overall leadership, direction, and accountability for day-to-day operations of the data center. * Ensure alignment of site operations with corporate objectives, industry standards, and client SLAs. * Establish long-term operational strategies that optimize uptime, safety, and efficiency. Operational Excellence * Maintain 24x7x365 operational readiness of critical infrastructure, including power, cooling, building automation, and life-safety systems. * Oversee preventive and corrective maintenance programs for all mechanical, electrical, and controls systems. * Lead incident management, root cause analysis, and post-incident reviews to drive continuous improvement. Financial & Budget Management * Help develop and manage annual site operating budgets, capital improvement budgets, and cost-control initiatives. * Track OPEX and CAPEX performance against financial targets. * Ensure vendor contracts, procurement, and service agreements are cost-effective and aligned with performance expectations. Team Management & Development * Directly manage senior operations staff and shift teams. * Ensure staffing models provide adequate coverage for reliability, maintenance, and incident response. * Lead training, development, and performance management programs to build a high-performing team. Risk, Compliance, & Safety Management * Ensure compliance with OSHA, NFPA, ISO, and other regulatory and industry standards. * Enforce EH&S policies, safe work practices, and compliance with MOP/SOP/EOP standards. * Manage audits, certifications, and corporate compliance requirements. Stakeholder & Client Engagement * Act as the primary point of contact for customers, senior leadership, and external stakeholders. * Support client tours, audits, and technical discussions, representing the site with professionalism. * Provide executive-level reporting on facility status, incidents, risks, and performance metrics. KPI Reporting & Performance Management * Track, and report on key performance indicators (KPIs) related to uptime, incident response, safety compliance, and operational efficiency. * Establish benchmarking metrics to compare site performance against corporate standards and industry best practices. * Deliver regular reports (monthly, quarterly, annually) to executive leadership, highlighting performance trends, risks, and areas for improvement. * Use KPI data to drive accountability across site teams, support informed decision-making, and guide continuous improvement initiatives. Continuous Improvement & Innovation * Drive operational excellence initiatives, including automation, monitoring improvements, and sustainability practices. * Benchmark performance against industry best practices to enhance efficiency and reliability. * Foster a culture of innovation and accountability within the site team. Job Requirements Education & Experience * Bachelor's degree in Engineering, Facilities Management, or related technical discipline preferred. * 10+ years of progressive experience in mission-critical facilities, with at least 5 years in a senior leadership role. * Demonstrated success managing large-scale data center or critical infrastructure operations. Technical Skills * Strong knowledge of electrical distribution systems (UPS, switchgear, generators, ATS), mechanical systems (CRAC/CRAH, chillers, etc.), and BMS/EPMS controls. * Proven expertise in incident management, root cause analysis, and reliability engineering practices. * Familiarity with CMMS, monitoring platforms, and data-driven reporting tools. Leadership & Business Skills * Excellent leadership, communication, and team-building skills. * Strong financial acumen, with experience managing multimillion-dollar budgets. * Ability to partner with clients, vendors, and executive leadership in a high-stakes environment. Certifications (Preferred) * PMP (Project Management Professional) * CFM (Certified Facility Manager) * OSHA 30 / NFPA 70E Safety Training Other Requirements * Ability to work in a 24x7 environment, responding to critical events as needed. * Strong decision-making ability under pressure. * Commitment to safety, compliance, and operational excellence. * Ability to travel as business needs require Physical Demands and Special Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Additional Details * Salary Range: $215,000 - $220,000 + Bonus (this range is based on CA market data and may vary in other locations) * This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. * Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown. #LI -Onsite #LI-AH1 We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers. We'll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon-we're excited to find the right person and will keep the role open until we do!

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Site Operations Department The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Engineers (CFEs) on each shift. This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective. Position Overview This role is based in our Santa-Clara, CA at our data center campus. The Director, Site Operations, leads the overall operations for one, or more, of our data center campuses and will directly lead a team of CFEs and/or manager-level positions. This position will collaborate with Reliability Engineering, Design Engineering & Construction and other resources to run the overall campus. This position will handle the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team. Our CFEs are respected, well-trained, customer-focused and some of the best facilities engineers you will find in the industry. While you do not have to be the ‘alpha' engineer to lead this team, you must possess an excellent overall understanding of typical electrical and mechanical building systems to direct the work that needs to occur when maintaining the overall environment. Essential Job Functions Strategic Leadership & Oversight Provide overall leadership, direction, and accountability for day-to-day operations of the data center. Ensure alignment of site operations with corporate objectives, industry standards, and client SLAs. Establish long-term operational strategies that optimize uptime, safety, and efficiency. Operational Excellence Maintain 24x7x365 operational readiness of critical infrastructure, including power, cooling, building automation, and life-safety systems. Oversee preventive and corrective maintenance programs for all mechanical, electrical, and controls systems. Lead incident management, root cause analysis, and post-incident reviews to drive continuous improvement. Financial & Budget Management Help develop and manage annual site operating budgets, capital improvement budgets, and cost-control initiatives. Track OPEX and CAPEX performance against financial targets. Ensure vendor contracts, procurement, and service agreements are cost-effective and aligned with performance expectations. Team Management & Development Directly manage senior operations staff and shift teams. Ensure staffing models provide adequate coverage for reliability, maintenance, and incident response. Lead training, development, and performance management programs to build a high-performing team. Risk, Compliance, & Safety Management Ensure compliance with OSHA, NFPA, ISO, and other regulatory and industry standards. Enforce EH&S policies, safe work practices, and compliance with MOP/SOP/EOP standards. Manage audits, certifications, and corporate compliance requirements. Stakeholder & Client Engagement Act as the primary point of contact for customers, senior leadership, and external stakeholders. Support client tours, audits, and technical discussions, representing the site with professionalism. Provide executive-level reporting on facility status, incidents, risks, and performance metrics. KPI Reporting & Performance Management Track, and report on key performance indicators (KPIs) related to uptime, incident response, safety compliance, and operational efficiency. Establish benchmarking metrics to compare site performance against corporate standards and industry best practices. Deliver regular reports (monthly, quarterly, annually) to executive leadership, highlighting performance trends, risks, and areas for improvement. Use KPI data to drive accountability across site teams, support informed decision-making, and guide continuous improvement initiatives. Continuous Improvement & Innovation Drive operational excellence initiatives, including automation, monitoring improvements, and sustainability practices. Benchmark performance against industry best practices to enhance efficiency and reliability. Foster a culture of innovation and accountability within the site team. Job Requirements Education & Experience Bachelor's degree in Engineering, Facilities Management, or related technical discipline preferred. 10+ years of progressive experience in mission-critical facilities, with at least 5 years in a senior leadership role. Demonstrated success managing large-scale data center or critical infrastructure operations. Technical Skills Strong knowledge of electrical distribution systems (UPS, switchgear, generators, ATS), mechanical systems (CRAC/CRAH, chillers, etc.), and BMS/EPMS controls. Proven expertise in incident management, root cause analysis, and reliability engineering practices. Familiarity with CMMS, monitoring platforms, and data-driven reporting tools. Leadership & Business Skills Excellent leadership, communication, and team-building skills. Strong financial acumen, with experience managing multimillion-dollar budgets. Ability to partner with clients, vendors, and executive leadership in a high-stakes environment. Certifications (Preferred) PMP (Project Management Professional) CFM (Certified Facility Manager) OSHA 30 / NFPA 70E Safety Training Other Requirements Ability to work in a 24x7 environment, responding to critical events as needed. Strong decision-making ability under pressure. Commitment to safety, compliance, and operational excellence. Ability to travel as business needs require Physical Demands and Special Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Additional Details Salary Range: $215,000 - $220,000 + Bonus (this range is based on CA market data and may vary in other locations) This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown. #LI -Onsite #LI-AH1 We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers. We'll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon-we're excited to find the right person and will keep the role open until we do!

Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people. Over the past 36 years, our services have grown and expanded, and we serve more than 1,500 young people every year. Equal employment opportunity and having a diverse staff are fundamental principles at Covenant House California. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, marital/parental status, political affiliation, citizenship, disability, genetic information, veteran/ military status, or any other protected characteristic as established under law. We are looking for people who, like us, believe that every young person deserves a place to belong. This is a hybrid position, with the requirement to be in the Los Angeles office at least 3 times a week. As our agency provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old. Covenant House California offers an excellent benefits package for full-time employees, (most benefits effective date of hire), including medical, vision, dental, Employee Assistance Program (EAP), 403b retirement account, and a generous vacation package. POSITION SUMMARY: The Director of People Operations is a leadership position responsible for overseeing the human resources functions including employment, compensation, benefits, training, equal employment, employee relations, compliance (federal, state and local), employee leaves and accommodations, and people-related services in support of organization objectives and in alignment with the organization's values. Reporting to the Senior Vice President (SVP), People & Culture, this role ensures the seamless coordination of all HR-related functions through independent contributions and the management of two regional Associate Directors and an HR Generalist. The ideal candidate will have a deep knowledge of HR principles and best practices and experience in executing multiple functions of HR simultaneously and successfully. This position requires an analytical thinker with strong communication skills, solid attention-to-detail, and the ability to navigate multiple priorities. ESSENTIAL FUNCTIONS: Strategic Leadership Partner with the SVP and senior leadership team to develop and implement HR strategies that support engagement, retention, and organizational growth. Collaborate with SVP to align people initiatives with CHC's mission, culture, and strategic goals. Use data and analytics to assess HR trends and provide actionable insights. Partner with SVP to implement a competitive and equity-based compensation and total rewards philosophy. Compliance & Risk Management Develop, implement, and maintain HR policies and procedures that comply with federal, state, and local laws. Advise management on employment law and risk mitigation. Lead or support external audits, documentation preparation, and reporting to internal leadership, partner agencies, and government entities. Maintain confidential, compliant, and accurate employee records. Benefits, Payroll, Leaves & Accommodations Oversee benefits administration with third-party providers, including enrollments, renewals, and claims management. Coordinate with Payroll to ensure accuracy and timely processing of employee data. Manage disability, leave, and reasonable accommodation, and return to work processes (STD, LTD, FMLA, ADA, Workers' Compensation). Talent & Performance Management Collaborate with hiring managers to build and maintain accurate job descriptions and to implement workforce planning strategies Lead HR team in collaborating with hiring managers to ensure planning and execution of effective recruitment and hiring strategies Build, maintain, and facilitate a comprehensive and engaging onboarding strategy for all new hires Identify annual learning and development priorities that align with business objectives. Develop and facilitate leadership and management training programs. Oversee the annual performance evaluation process to ensure consistency and fairness. Ensure completion of federal, state, and local compliance trainings Collaborating with the Sr. Director of Program Training to assign and track required agency training. Employee Relations, Culture & Retention Strengthen communication and collaboration between leadership and employees. Provide coaching and guidance to managers on employee relations matters. Conduct and document workplace investigations and advise on corrective actions. Evaluate and recommend improvements to policies that enhance a positive and inclusive workplace culture. Conduct exit interviews and report key themes to leadership for retention planning. JOB REQUIREMENTS: EDUCATION: Bachelor's degree required; Master's degree in Human Resources, Business, or related field preferred (or equivalent experience). HR Certification (PHR, SPHR, SHRM-CP/SCP) preferred. EXPERIENCE: Minimum 5-7 years of progressively responsible HR experience, including at least 2 years in a management or director-level capacity overseeing multiple HR functions within the HR continuum. Experience in benefits administration, employee relations, and compliance. Experience analyzing metrics and assessing employee data to find root causes and develop short-, medium- and long-term plans. Expertise investigating and documenting complex ER related issues. KNOWLEDGE / SKILLS: Strong knowledge of employment law, particularly California labor laws. Excellent communication, leadership, and problem-solving skills. Proven ability to foster inclusion and promote a culture of belonging and respect. Proficiency in Microsoft Office Suite, Adobe Acrobat, and HRIS/ATS systems (TriNet experience preferred). TRANSPORTATION: Must have and maintain a valid CA driver's license, good driving record and reliable transportation. WORKING CONDITIONS: This position has confidential status. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. General business/office/shelter environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. The noise level in the work environment is usually moderate to loud. This is a Full-Time 40 hour per week position, and may require occasional travel. SUPERVISORY DUTIES: This position supervises three employee including hiring, coaching, evaluation and assessment, and employment separation. EQUIPMENT USED: ADDITIONAL: Telephones, computers, computer peripherals, Microsoft Suite, email, and internet programs. As our agency provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old.

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE The Director of Operations is responsible for the overall management of the Food and Beverage operations. This position reports to the operations General Manager. ESSENTIAL FUNCTIONS * Upholding Legends' standards for quality and performance in all phases of the food and beverage operations. * Ensures employees are appropriately trained and performing to standard * Interacts with guests and other customers frequently to obtain feedback about their experiences; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery * Anticipates needs of large groups or high-profile guests to deliver flawless service; ensures that products, services, and events attain the appropriate publicity * Ensures property compliance with legal, safety, operations, labor, and Legends brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits regularly; conducts detailed walk-throughs to ensure the building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations * Responsible for overseeing ordering and maintaining correct inventory levels. * Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance * Creates a cohesive and high-performance operational team that continuously strives for positive results and improvement; coaches team members by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their strengths, development needs, and career aspirations * Ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems, and teamwork are in place to maximize individual and overall property performance * Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and brand goals and standards to employees, and the corporate leadership team * Serves as a role model by demonstrating the exceptional work ethic and service delivery for all employees on the property; champions change; inspires and motivates the team to achieve operational excellence; represents brand values in all leadership actions * Reviews business-related data such as market share, financial performance, employee engagement, and * customer satisfaction analyzes business information to proactively address changing market conditions * Ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans * Works with the Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives, and customer satisfaction * Direct and oversee schedules for all hourly staff to guarantee proper payroll and management. * Work closely with the city and parks department to ensure licensing and regulations are being followed. * Manage maintenance concerns specific to the food and beverage (Kitchen equipment, Bars, etc.). * Implement and ensure accurate information entered POS systems, able to trouble shoot. * Manage in compliance with established Legends' policies and procedures. * Performing other related duties, tasks and responsibilities as required from time to time. QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. * 4+ years of experience as a General Manager or higher in a fine dining or premium food and beverage environment in major markets * Bachelor's degree in Business Hospitality or Marketing * Guest experience focused * Proven ability to build, train and lead high performing teams to align internally around critical sales and marketing initiatives, to enhance the guest experience * Strong analytical and financial skills a must * Knowledge and effective operations of retail POS including procedures and policies * Proficient with Microsoft Word, Excel, and PowerPoint * Union relations experience, preferred * Experience managing a wide variety of internal and external stakeholders; master collaborator * Tremendous communication and leadership skills, with the ability to work seamlessly with peers and senior leaders across all business functions * Experience thriving in a fast-paced environment; must have the ability to adapt to change daily * Ability to develop and deliver sound recommendations to senior management * Organization and planning skills; able to prioritize and handle multiple tasks, as well as delegate effectively * Knowledge of the local and regional markets, venue operations, and special events industries * Ability to work both traditional and non-traditional hours (nights, weekends, holidays) as required COMPENSATION Competitive salary range of $110,000 - $115,000 plus bonus potential, commensurate with experience and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site Central Park Boathouse New York, NY PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

The Director will be primarily responsible for driving value-based care IPA, CIN, ACO, medical group, health system and/or health plan operational focused long-term engagements, typically working day to day at and with a client directly to lead operations at a client site. The Director will focus on leading clients through the process of enhancing clinical integration, establishing population health, and restructuring financial alignment toward the accomplishment of the Quadruple Aim. She or he will work closely with firm leadership to help lead and develop consulting and "value-based care co-source" engagements and business development opportunities, including development of new proposals, thought leadership and engagement in networking and speaking events. FLSA Status Exempt Salary Range $160,000 - $218,000 Reports To Principal Direct Reports None Location 315 Madison Ave., New York, NY 10017 (Onsite at office or client site 3 to 4 days a week) Travel Up to 80% Work Type Regular Schedule Full Time Position Description: * Leads and manages client and CHS teams in consulting and/or co-source engagements. * Informs identification and hire/assignment of team members to support operations (i.e. Manager, Sr Cons) and defines subject matter expertise needs at select engagement * As part of a VBC co-source operational leadership role in particular, works with client executives and physicians to set the strategic vision (in partnership with a CHS Principal and other CHS SME experts and leaders) and align the operations and manage physician relationships to achieve client strategy. This may include but is not limited to, in tandem with key CHS SME solutions leaders and teams: * Implementation of ARC and q analytics and care management * Practice Transformation * Physician network recruitment and leadership * Care model development, launch, redesign as applicable * Developing the structure of the client team and hiring key team members as applicable based on the specific VBC co-source agreement structure * Overseeing / leading analytics, finance and care management areas on an interim basis * Driving quality, HCC, total cost of care and leakage initiatives through the physician network * Developing or overseeing a PMO * Develop value-add consulting services and products for hospitals, health plans and mid-to large-size physician organizations * Manage all assigned aspects of consulting engagements and other assigned contracts and projects from scope definition to delivery, assuming ultimate responsibility for the successful completion of contract deliverables, project resourcing and budget management * Support development, implementation and maintenance of consulting engagement standards, including technical quality assurance * Build and manage relationships with key executives and staff at client sites to ensure the success of the engagement(s) and account growth * Responsible for maintenance of quality and risk mitigation standards and plan for account in coordination with senior account leadership, including assessing the effectiveness of strategies deployed * Develop internal strategic initiatives and propose solutions, teams and resource needs. Lead implementation of proposed recommendations * Support the professional development and growth of direct reports and team members in line with the values and culture of the organization; serve as a leader/mentor to generate a vision, establish direction, motivate team members, create an atmosphere of trust * Drive sales and business development initiatives, including generating your own new sales leads and driving sales to completion for new clients and existing client expansion, playing a key role in sales pursuit teams, representing the company, and client(s) as appropriate, at various professional networking, public relations and business development events, and developing peer-reviewed articles, sales materials, case studies, internal curricula and trainings * Achieve assigned revenue target, through a combination of new and expanded business * Ensure compliance with all local, state and federal regulations and ethical standards Qualifications: * Preferred experience leading value-based operations at a large health system, IPA and/or health plan, with knowledge of financial, analytics and care management services required for success * Prior experience in at least two of the following areas strongly preferred: * Network Development * Clinical Redesign * Behavioral Health * Population health management within value-based payment models * Quality assurance and performance improvement * Regulatory compliance (Medicare, Special Needs Plans, Medicaid, etc.) * Master's degree in an applicable field (MBA, MPH, MHA) strongly preferred * 5 - 10 years of experience in consulting and/or related operations in a health care setting * Strong communication and interpersonal skills; experience in managing senior key stakeholder relationships * High level of proficiency in Excel and other Microsoft Office programs * Skills related to effective project management, including strong work ethic, attention to detail, time management, ability to prioritize, problem solving, flexibility and willingness to learn * Open to traveling up to 80% (e.g., Monday - Thursday) * Flexibility to work evenings and weekends as necessary * Ability to work effectively on multiple projects with a team in a fast-paced environment * IPA, CIN, ACO build and/or optimization * Network optimization for an IPA, CIN, ACO * Build out and implementation of a full MSO solution set * Advisory for key areas of need related to VBP contracting, physician contracting, practice transformation and related Benefits: As a firm passionate about health care, we're deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program. You can learn more about our benefits offerings here: ******************************************************************* What We Do: COPE Health Solutions is a national tech-enabled services firm, with a population health management analytics software solution Analytics for Risk Contracting (ARC), collaboratively implementing proven products with payer and provider clients to power success in risk arrangements and development of the future workforce. Our multidisciplinary team provides payers and providers with the experience, capabilities and tools needed to plan for, design, implement and support strategy development and execution. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed for value-based care. To Apply: To apply for this position or for more information about COPE Health Solutions, visit us at ********************************************************