Staff Accountant
Gould Killian CPA Group P.A job in Asheville, NC
Gould Killian is looking for enthusiastic, creative individuals to fill the role of a Staff Accountant in downtown Asheville, Hendersonville, and Brevard.
The successful candidate will assist with a variety of tax/accounting-related tasks including, but not limited to, the following:
Preparation of personal, corporate, fiduciary and partnership tax returns
Prepare property tax returns
Working in accounting software to enter and review client data
Participate in attest and audit engagements
Participate in tax planning and basic tax research for various clients and special projects
Collaborate with fellow team members of the firm on other projects as needed
About the Qualifications:
The ideal candidate will possess the following:
Minimum B.A. or B.S. degree with an accounting major
Desire to work as a member of a team working towards a common goal
0-3 years tax/accounting experience
Proficient working knowledge of GAAP and professional standards
Ability to use Microsoft Office products and learn various accounting software
Possess excellent organizational and analytical skills
Ability to work in a fast paced, hard working environment
Outstanding verbal and written communication skills
CPA eligible
Must be willing to grow and develop as a member of our team!
Auto-ApplyTax Supervisor
Gould Killian CPA Group P.A job in Asheville, NC
Supervisor - Gould Killian CPA Group, P.A.
Position Type: Full-Time, Permanent
Gould Killian CPA Group, P.A. is a full-service accounting firm that provides excellent client service with a high-level of technical expertise and attention to detail. We have about 55 professional and administrative staff that collaborate across three offices in Asheville, Hendersonville, and Brevard. The Firm operates with integrity and professionalism, which are outlined in our Core Values, while providing a work environment that nurtures professional development and curiosity.
Position Overview:
Gould Killian CPA Group, P.A. is seeking a supervisor with strong technical, analytical and communication skills. The Supervisor role is the initial level of the management group in the firm, as such they are expected to provide a high-level of technical expertise, review staff and senior accountant work, and actively manage client relationships and workflow. The main focus of the Supervisor position is the accomplishment of fieldwork and the preparation of a product suitable for final review by a Manager or Partner, through both his/her own efforts and that of lower level staff.
Job Duties:
Workflow and Job Management:
Coordinate the logistics of all assigned engagements, assuming responsibility for delegation of work
Keep partners and managers fully informed on the progress of the assigned engagements
Review and take responsibility for all directed staff accountants' work, both in terms of accuracy and timeliness of completion
Technical Skills and Preparation:
Be able to review the work of others not only for clerical accuracy, but also to evaluate positions taken in the treatment of items and the implications to the client
Perform tax planning functions for client work and recommend actions to be taken
Display a high degree of technical and professional competence including keeping current on new developments and the communication of such to staff
Develop areas of specialty and expertise
Staff Training and Development:
Train staff in workpaper/final product preparation through both review notes and hands-on training
Participate in the GK Mentor Program and recommend training and development opportunities for staff
Assist in the evaluations of staff as requested by a partner or the Employee Success & Training Coordinator
Professional Development & Promotion:
Accompany partners and/or managers on prospective client meetings
Develop business contacts and referral sources for new clients
Maintain ongoing contact with existing clients throughout the year to determine new services to be offered
Develop the ability to recognize issues and form a preliminary solution before presenting to manager/partner
Take a leadership role among Senior Staff, join firm committees as requested, and participate in firm administration
Skills & Abilities:
Excellent communication skills, including in-person, phone, and written communications
Demonstrate the ability to analyze complex financial data and draw reasonable conclusions
Demonstrate professionalism, both in your appearance and bearing
Maintain strict confidentiality of all clients and the firm business
Follow firm procedures and comply with firm policies as outlined in the employee manual
Ability to work overtime as needed throughout the year
Qualifications:
Bachelor's Degree in accounting or a related field
CPA license
At least 5 years' experience in public accounting or a related field, with at least 2 years of experience supervising staff and reviewing their work
Benefits:
Paid Vacation and Holidays
Group Health Insurance
Short-Term/Long-Term Disability Insurance
Health Savings Plan (HSA)
Quarterly Firm contribution for eligible employees
Medical Reimbursement Plan (MRP)
401(k) Retirement Plan
Employer Matching for eligible employees
Discretionary Profit-Sharing plan contributions
Access to Continuing Professional Education (CPE) courses and in-house training to develop your technical skills and meet your certification requirements
*This is not an exhaustive list of benefits provided by the Firm. Any benefits listed here are subject to change based on management decisions.
Auto-ApplyAVP (Executive), Contact Center Enablement
Charlotte, NC job
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position.
What you'll do:
Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand.
Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders.
Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards.
Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions.
Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals.
Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions.
Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations.
Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance.
Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
10 years of progressive experience in contact center operations, management, and enablement.
6 years of people leadership experience in building, managing and/or developing high-performing teams.
Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management.
Proven expertise in workforce management, including staffing models, scheduling, and capacity planning.
Demonstrated success in quality assurance program development and performance improvement initiatives.
Experience designing and implementing training, coaching, and enablement programs for frontline teams.
Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software.
Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals.
What sets you apart:
Strong Workforce Management Experience
Quality Assurance Experience
Skillfully have built Teams within large contact center
US military experience through military service or a military spouse/domestic partner
Salary: The salary range for this position is: $169,880-$305,780.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplyMaintenance Mechanic
Charlotte, NC job
We're looking for a skilled Maintenance Technician to join our team! In this role, you'll ensure all equipment and machinery meet operational standards, respond to maintenance calls, and support both preventative and repair-based maintenance needs within the plant.
Contract: 6am - 2:30pm usually Monday - Friday and Sunday. The will be potential overtime during the week as well.
Key Responsibilities:
Perform preventative and corrective maintenance on plant equipment.
Install, maintain, and repair machinery using hoists, lift trucks, hand tools, and power tools.
Troubleshoot and repair mechanical failures efficiently.
Rebuild and maintain pumps, conveyors, auger systems, and packaging equipment.
Work safely within established safety standards and company policies.
Recommend improvements or upgrades to enhance equipment reliability.
Read and interpret equipment drawings, schematics, and documentation.
Accurately document maintenance work, modifications, and repairs.
Demonstrate teamwork while maintaining the ability to work independently.
Qualifications:
High school diploma or equivalent (required); VO Tech or Millwright training preferred.
Strong understanding of OSHA and other applicable safety standards.
Hands-on experience with:
Pumps and pump alignments
Conveyors and rigging practices
Hydraulics, cutting, grinding, and welding
Proven mechanical aptitude and troubleshooting ability.
Excellent communication skills and the ability to work under time constraints.
Consistent, reliable attendance and punctuality.
Associate Customer Service Representative Spanish / Bilingual Everyday Banking
Raleigh, NC job
**About this role:** Wells Fargo is seeking an Associate Customer Service Representative in **Everyday Banking** . Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
**In this role you will:**
+ Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
+ Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
+ Escalate questions and issues to more senior employees
**Required Qualifications:**
+ 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ Bilingual speaking and reading proficiency in Spanish/English
**Desired Qualifications:**
+ Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
+ Ability to execute in a fast paced, high demand, metric driven call center environment
+ Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
+ Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
+ Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
+ Knowledge, understanding and experience of internet, mobile, and social media technology
**Job Expectations:**
+ Must be able to attend full duration of required training period
+ This position is not eligible for Visa sponsorship
+ Ability to work additional hours as needed
+ Schedule may be eligible for a shift differential under the terms of the shift differential policy
+ Must work on-site at the location posted
+ **Must complete and pass required language assessment**
**Training Schedule:**
+ You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
+ Training class starts on 12/1/2025 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
+ We're open from Sunday - Saturday, 8:00 a.m. - 8:00 pm (EST). Your regular work schedule will be based on business need and will include working some holidays.
**Compensation:**
+ Starting rate $20.00 per hour
**Posting Location(s):**
+ 1100 Corporate Center Dr. Lot B, RALEIGH, NC 27607
@RWF22
**Posting End Date:**
16 Nov 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-496918
Agency Underwriter and Portfolio Manager II - Affordable Housing
Charlotte, NC job
Capital One is active in all aspects of the Commercial Real Estate arena with extensive experience in permanent and construction loans for a broad range of projects including multifamily housing, retail, office buildings, student housing, industrial and parking facilities.
Our Multifamily Finance Team is a part of Capital One's broader Commercial Real Estate Business (CRE) and in addition to generating loans for our balance sheet, is one of the largest originators of Fannie Mae, Freddie Mac and FHA loans.
Responsibilities:
Fully understands the procedural aspect of underwriting Agency multifamily loans from application to delivery and can accurately detail this out to stakeholders within the deal team
Navigates and problem solves deals through underwriting process with minimal oversight
Identifies waivers/risks associated with the transactions and provides mitigated recommendation to discuss with their manager
Provides analysis of Borrowers and Guarantors on deals, including organizational structures, financial and real estate schedule analysis
Independently complete property inspections and lease audits that conform to Agency requirements
Reviews third party reports to conform to Agency requirements
Presents fully completed and analyzed narratives with supporting risk mitigation to their manager
Higher level external exposure to borrowers and lender counsel
Ability to oversee the deal due diligence process and lead due diligence calls with borrowers.
Ability to collaborate with internal and external participants and partners to meet deadlines
Shows ability to oversee, train and increase their own efficiency through the use of Analysts/Senior Analysts
Review work of analyst/senior analysts assisting on deals and prescreens
Develops and presents ideas for policy and process improvements to their manager and platform stakeholders
Works on special projects as deemed appropriate by their manager
Participates in structuring deals with manager and production to broaden product knowledge
Develops and foster relationships with Agency counterparts
Understands Fannie Mae/Freddie Mac products with an ability to underwrite all product types, including fixed, floating, and supplementals
Basic Qualifications:
Bachelor's Degree or Military Experience
At least 5 years of experience in credit underwriting, portfolio management, or asset management.
Preferred Qualifications:
At least three years of Commercial Real Estate Agency underwriting experience with knowledge of affordable housing (inclusive of LIHTC and Section 8), and experience reviewing regulatory agreements and real estate tax abatements
Knowledge of Fannie Mae/Freddie Mac affordable loan products
Experience with Google Suite and/or Microsoft Office
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $144,000 - $164,400 for Agency UW & PM II
McLean, VA: $158,400 - $180,800 for Agency UW & PM II
Plano, TX: $144,000 - $164,400 for Agency UW & PM II
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Product Management Senior Associate, Commercial Banking
Charlotte, NC job
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
As part of the Product Management - Commercial Banking team, you will:
Deliver products to support the strategy and operations for a Top 10 Commercial Bank
Craft strategies that equip the Bank to deliver tailored solutions for clients, build a world class team of financial advisors, and enable a market-leading operation for the origination and management of loans, treasury, and capital markets products
Build "always on" technologies to increase profitability and empower associates
Reduce operational risks through strengthening controls and monitoring of key processes
Own the strategy and delivery of new products and features in partnership with technology teams and collaborate with Product, Tech, and Design partners in the ecosystem to deliver shared outcomes
Capital One Product Framework:
In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Basic Qualifications:
Bachelor's degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
Preferred Qualifications:
Bachelor's degree in computer science or engineering
1+ years translating business strategy or analysis into consumer facing digital products
1+ years of experience working on core product platforms powering digital experiences
1+ years working with cross functional teams as a product owner in an agile development process
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $99,100 - $113,100 for Sr. Associate, Product Management
McLean, VA: $109,000 - $124,400 for Sr. Associate, Product Management
Richmond, VA: $99,100 - $113,100 for Sr. Associate, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Private Credit Investment Analyst
Charlotte, NC job
As part of the Originations team, the Private Credit Analyst is responsible for evaluating the creditworthiness of loan applicants in the business purpose residential lending space as well as assessing the underlying collateral of the project. This role involves analyzing financial data, assessing risk, and making recommendations to ensure the integrity of our loan portfolio.
Responsibilities:
Review and analyze financial statements, credit reports, and other relevant data to assess the creditworthiness of loan applicants.
Evaluate the viability of proposed real estate investments, including property value, market conditions, and borrower experience.
Prepare detailed credit memos with recommendations for loan approval or decline, ensuring alignment with company policies and risk appetite.
Identify potential risks associated with loan applications and recommend appropriate risk mitigation strategies.
Ensure all credit analysis and documentation comply with internal policies, industry standards, and regulatory requirements.
Maintain accurate and organized records of credit decisions and supporting documentation.
Stay informed of changes in regulations and best practices within the residential lending space.
Collaborate with loan officers, processors, and other team members to gather necessary information and provide clear communication on credit decisions.
Participate in meetings to discuss complex cases, share insights, and contribute to decision-making processes.
Qualifications
Bachelor's degree in Finance, Business, Economics, or a related field.
3-5 years of experience in private real estate lending in underwriting, credit analysis or elated experience.
Strong analytical skills with the ability to interpret financial data and assess risk.
Knowledge of residential real estate markets and investment principles.
Excellent attention to detail and organizational skills.
Strong written and verbal communication skills.
Manual Ethical Hacker
Charlotte, NC job
Denver, Colorado;Seattle, Washington; Addison, Texas; Jersey City, New Jersey; Boston, Massachusetts; Charlotte, North Carolina; Washington, District of Columbia; Jacksonville, Florida; Chicago, Illinois **To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
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**:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
**Job Description:**
Manual Ethical Hacking is part of the Application Development Security Framework Program within Bank of America's Cyber Security Assurance Offensive Security group. The program provides services to assess the vulnerability of the bank's applications to malicious hacking activity.
This intermediate technical role is responsible for performing application security assessments of the bank's technologies, applications, and cyber security controls while adapting testing methods to evolving and emerging threats. Key responsibilities include performing research, understanding the bank's security policies, working with the appropriate partners to complete assessments and simulations, identifying misconfigurations and vulnerabilities, and reporting on associated risk. These individuals partner closely with security partners, CIO clients and multiples lines of business.
Key Responsibilities in order of importance:
+ Perform assigned analysis of internal and external threats on information systems and predict future threat behavior
+ Incorporate threat actors' tactics, techniques, and procedures into offensive security testing
+ Perform assessments of the security, effectiveness, and practicality of multiple technology systems
+ Leverage innovative thinking to help solve problems or introduce new ideas to processes or products applicable to offensive security.
+ Prepare and present detailed technical information for various media including documents, reports, and notifications
+ Provide clear and practical advice regarding managed risks
+ Learn and develop advanced technical and leadership skills, Mentor Junior assessors in technical tradecraft and soft skills
Required Skills:
+ Minimum of 4 years of professional pentesting, application security or ethical hacking experience, preferably in a large, complex, enterprise environment
+ Detailed technical knowledge in at least 3 of the following areas: security engineering; application architecture; authentication and security protocols; application session management; applied cryptography; common communication protocols; mobile frameworks; single sign-on technologies; exploit automation platforms; RESTful web services
+ SQL injection/XSS attack without the use of tools
+ Experience performing manual code reviews for security relevant issues
+ Experience working with SAST tools to identify vulnerabilities
+ Able to manually identify and reproduce findings, discuss remediation concepts, develop PoCs for vulnerabilities, use scripting/coding techniques, proficiently execute common penetration testing tools, triage, and support incidents, and produce high value findings
+ Experience performing manual web application assessments i.e., must be able to simulate a
+ Knowledge of network and Web related protocols/technologies (e.g., UNIX/LINUX, TCP/IP, Cookies)
+ Experience with vulnerability assessment tools and penetration testing techniques
+ Solid programming/debugging skills
+ Experience of using a variety of tools, included, but not limited to, IBM AppScan, Burp and SQL Map
+ Threat Analysis
+ Innovative Thinking
+ Technology Systems Assessment
+ Technical Documentation
+ Advisory
Desired:
+ CISSP, CEH, OSCP, OSWE, GPEN, PenTest+ or similar
+ Strong programming/scripting skills
This job will be open and accepting applications for a minimum of seven days from the date it was posted.
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (************************************************************************************** .
View the LA County Fair Chance Ordinance (************************************************************************************************** .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Accounting Clerk/Bookkeeper
Gould Killian CPA Group P.A job in Asheville, NC
Client Advisory Services (CAS) Associate
Position: Full-Time, Hourly (40 hours per week, overtime as needed)
Gould Killian CPA Group, P.A. is a full-service accounting firm that provides excellent client service with a high-level of technical expertise and attention to detail. We have about 55 professional and administrative staff that collaborate across three offices in Asheville, Hendersonville, and Brevard. The Firm operates with integrity and professionalism, while providing a work environment that nurtures professional development and curiosity.
Job Description:
The Client Advisory Services (CAS) Associate helps to oversee our client's financial data and compliance by maintaining accurate books. The CAS Associate will collaborate with the CAS Manager, CAS Associates, and other professional staff to provide clients with accurate, timely information and reporting.
Job Duties:
Bank reconciliations and credit card reconciliations
Accounts Receivable and Accounts Payable reconciliations
Payroll processing and filings (monthly, quarterly, annual)
1099 Preparation
Sales Tax preparation and filings
Financial Reporting (monthly and year-end)
Business Tax Return preparation (limited)
Skills & Abilities
Strong working knowledge of QuickBooks Desktop, QuickBooks Online, and Thompson Reuter suite, including Accounting CS
Strong written and verbal communication skills
Benefits:
Paid Vacation and Holidays
Group Health Insurance
Group Life Insurance
Short-Term/Long-Term Disability Insurance
Health Savings Plan (HSA)
Quarterly Firm contribution for eligible employees
Health Reimbursement Arrangement (HRA)
401(k) Retirement Plan
Employer Matching for eligible employees
Discretionary Profit-Sharing plan contributions
Access to Continuing Professional Education (CPE) courses and in-house training to develop your technical skills and meet your certification requirements.
*This is not an exhaustive list of benefits provided by the Firm. Any benefits listed here are subject to change based on management decisions.
Auto-ApplyFirst Horizon Client Services - Site Leader
Winston-Salem, NC job
THIS ROLE IS LOCATED ON-SITE IN Winston Salem, NC. IT IS NOT A REMOTE NOR HYBRID ROLE. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
SUMMARY
The site leader is responsible for tactical execution of FHCS operations strategy. This role drives client and associate satisfaction and retention by optimizing the performance of the client services team. This leader is expected to collaborate with other site leaders and line of business managers across the contact center banking organization, recognizing the First Horizon purpose to 'help our clients unlock their full potential with capital and counsel.'
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Foster our FirstPower culture where associates can grow, make an impact and are empowered to bring innovative ideas.
* Provide leadership, mentorship, and development opportunities for the Client Service team.
* Lead, coach, motivate, and develop front-line leadership. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.
* Provide seamless support, timely responses and promote consistent delivery across multiple sites.
* Analyze team service trends to identify training opportunities, process improvement and ensure feedback/coaching is delivered to promote growth and success.
* Set clear performance expectations and manage accountability.
* Perform to operational goals, processes and meet SL expectations to optimize client satisfaction and overall experience.
* Provide oversight for department processes to ensure adherence to regulatory requirements, corporate policy, and industry standards.
* Lead site-level oversight of fraud loss performance, partnering with operations teams to monitor associate driven loss trends, support controls and drive accountability for fraud mitigation.
* Participate in day-to-day activities to ensure customer expectations are met.
SUPERVISORY RESPONSIBILITIES
* Responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
* Bachelor's degree or equivalent professional experience required
* Minimum of 5+ years of experience leading leaders in a dynamic, performance driven environment
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Merchant Services Platform Support Lead - Tech Services Lead
Charlotte, NC job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.
Position Summary:
Merchant Services Platform Support Lead across four critical merchant service platforms · Monitor and support applications for 100% SLA meets· On call support · Production Ticket/Issue Triage · Preparing RCA - Root Cause Analysis (RCA) document · Partner with Application team, CCO, application support teams to resolve the issue · Prepare and/or review Impact Analysis based on issue analysis · Hands on experience with application support workload. · Write scripts to automate mundane daily BAU tasks · Willing to provide support after office hours, weekends and stay on call when business needs · Identify root cause in the code, suggest break-fix activities in the code and/or DB · Follow the release management and code deployment process to migrate the code changes.
Responsibilities:
* Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
* Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
* Performs all responsibilities of team members from applicable teams
* Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
* Participates and helps with resource interviews and onboarding processes
* Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
* Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows
Required Qualifications:
* 5+ years of experience in the payment technology industry
* 5+ years of experience with monitoring and alerting Dashboards and tools, such as AppDynamics, Interscope
* 5+ years of experience working in a production environment with Change management technology experience
* Strong knowledge of Cloud technology in AWS, Azure and Heroku methodologies
* Working knowledge of Java, Oracle, Linux, SQL/ Splunk
* Very strong communication and documentation skills
* Ability to work under high intense pressure, exhibiting technical troubleshooting and effective triage skills
Desired Qualifications:
* J2EE, Spring
* Microservice Unix / Linux Scripting
* Understanding of Database terminologies
* Strong working knowledge of Microsoft tools
Skills:
* Collaboration
* Influence
* Production Support
* Risk Management
* Solution Design
* Analytical Thinking
* Architecture
* Innovative Thinking
* Result Orientation
* Stakeholder Management
* Adaptability
* Automation
* DevOps Practices
* Project Management
* Solution Delivery Process
Shift:
1st shift (United States of America)
Hours Per Week:
40
Loan Specialist
Asheboro, NC job
Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.
We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.
If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!
Regional Finance is hiring! We are looking for talented and driven individuals to join our team. Take the next step in your career and click that apply button!
Job Intro
The core of a Loan Specialist is being customer oriented. If you are interested in helping others in their time of need, then this is the career you have been looking for!
Why work at Regional?
* Regional offers competitive pay! We do our best to show that we value our team members!
* You are eligible for a monthly bonus. Who doesn't love a nice cash reward for their hard work?
* You will have promotion opportunities. We love to train our Loan Specialists into future Branch Managers!
* All full-time team members have access to our medical, dental, vision and 401(k) benefits!
* Pays an average of $41,000, this amount can vary based on your location and cost of living adjustments!
Duties and responsibilities
* Provide exceptional service to all customers.
* Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.
* Maintain office cash with accuracy and proper security.
* Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.
* Minimize delinquent debt through calling customers and collecting on past-due accounts.
* Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
* Transport money and deposits to and from bank.
* Other duties as assigned by leadership.
Minimum Qualifications
* High School Diploma or Equivalent.
* Prior customer service experience in either a sales/retail environment or cash management environment.
* Must pass drug screen, criminal and credit background checks.
* Valid Driver's License and access to a dependable automobile with liability insurance coverage.
Critical Competencies
* Demonstrated passion for customer service.
* Excellent written and verbal communication skills.
* Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
* Thrives in a pay for performance atmosphere.
* Proven ability to multi-task.
* High degree of integrity.
* Sales mentality.
* Adaptable to an ever-changing environment.
Working conditions
This position works in an office providing consumer loan products in person and over the phone. The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.
If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: **************************************************************************************************
Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.
Senior Treasury Capital Manager (US)
Charlotte, NC job
Mount Laurel, New Jersey, United States of America **Hours:** 40 **Pay Details:** $110,760 - $166,400 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Line of Business:**
Finance
**Job Description:**
**Department Summary:**
The Capital Reporting & Research team is a centralized function in the US Treasury group responsible for regulatory capital reporting and research under both US & Canadian rules. This role is accountable for assessing the capital impact of regulatory changes in the US and Canada as well as new products or initiatives by partnering with external and internal key stakeholders as applicable. In this role the analyst will be working on the enterprise capital reporting efficiency effort for the US Retail Segment and supports the implementation of regulatory changes for the US Retail Segment and US Legal Entities (i.e., Basel III Endgame).
**Job Summary:**
The Senior Treasury Capital Manager develops and executes complex capital management capabilities, strategies and/or structures for balance sheet management purposes. This role contributes to the continuous improvement of all processes, procedures, models, and system designs. Provides technical expertise, general direction, and subject matter expertise to the team.
**Depth & Scope:**
+ Recognized as top level expert within the company and requires significant in-depth and/or breadth of expertise in their in a complex field and knowledge of broader related areas
+ Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work
+ Collaborates with Finance, Risk Management, Business Partners, and Regulatory Teams to support capital planning and reporting activities
+ Conducts capital planning, forecasting, risk identification, or stress testing activities to evaluate capital adequacy and resilience
+ Delivers insightful analysis and reporting to support internal management and fulfill external regulatory requirements
+ Identifies, analyzes, and implements RWA and ROE optimization opportunities and strategic initiatives
+ Leads activities related to balance sheet management including managing capital components, balance sheet strategies, and optimization initiatives to support regulatory and strategic objectives
+ Provides advice on the interpretation of new and existing regulatory capital rules
+ Represents the Bank at industry forums and bi-lateral discussions with regulators on capital issues
+ Identifies and implements process improvements to enhance the efficiency, effectiveness, and automation of capital reporting planning and forecasting functions
+ Acts as a key point of contact for internal audit, regulatory reporting deliverables, and governance activities related to capital management
+ Ensures appropriate controls, reconciliations, and governance frameworks are in place for all capital management reports and/or forecasts
+ Drives continuous improvements to the regulatory reporting and forecasting processes, focusing on timeliness, accuracy, efficiency and automation
+ Benchmark against industry best practices and evolving regulatory standards to identify and implement capital optimization opportunities
+ Manages capital distribution, issuance and redemption processes in accordance with regulatory capital requirements and internal governance standards
+ Maintains capital management policies, including capital adequacy assessment to support internal capital ratio target setting
+ Monitors compliance with regulatory capital limits and processes, as outlined in relevant capital management policies
**Education & Experience:**
+ Undergraduate degree or equivalent work experience
+ 10+ years of experience
**Preferred Qualifications:**
+ Experienced in working with large datasets
+ Experienced in working with excel, including Power Query and VBA
+ Ability to communicate effectively, synthesizing complex issues to easy-to-understand messages
+ Demonstrated strong conceptual and analytical abilities
+ Exceptional problem-solving skills
+ Excellent communication skills (both written and verbal)
+ Excellent interpersonal skills, team player
+ Advises business partners on capital impacts regarding new business products and initiatives
+ Ensures accuracy, completeness and timeliness reporting to our Finance partners, Product Partners, Risk Management,
+ Board, Financial Disclosures and Regulators Develops relationships with stakeholders across the bank, including other Finance functions, 2nd line and 3rd line risk functions
**Customer Accountabilities:**
+ Understands and implements capital management requirements
+ Works with the lending groups to review suitability of on-balance assets, and leads projects to enhance systems
+ Invests the Bank's surplus cash in appropriate money market instruments
+ Buys options to protect against adverse movements in interest rates
+ Works closely with both liquidity and capital teams to determine the appropriate funding and capital needs of the Bank and ensures various key regulatory requirements are met.
**Shareholder Accountabilities:**
+ Adheres to enterprise frameworks or methodologies that relate to activities for the business area
+ Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
+ Ensures respective programs / policies / practices are well managed, meet business needs, complies with internal and external requirements, and aligns with business priorities
+ Protects the interests of the organization - identifies and manages risks, and escalates non-standard, high risk activities as necessary
+ Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
+ Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
+ Conducts internal and external research projects; support the development / delivery of presentations / communications to management or broader audience
+ Monitors service, productivity and assesses efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
+ Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
+ Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
+ Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
**Employee/Team Accountabilities:**
+ Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest
+ Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
+ Provides mentorship and subject matter expertise to junior and peer team members to enhance technical capabilities, support career development, and strengthen overall team performance
+ Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques
+ Participates in personal performance management and development activities, including cross training within own team
+ Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
+ Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
+ Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
+ Contributes to a fair, positive and equitable environment that supports a diverse workforce
+ Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
**Physical Requirements:**
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
+ Domestic Travel - Occasional
+ International Travel - Never
+ Performing sedentary work - Continuous
+ Performing multiple tasks - Continuous
+ Operating standard office equipment - Continuous
+ Responding quickly to sounds - Occasional
+ Sitting - Continuous
+ Standing - Occasional
+ Walking - Occasional
+ Moving safely in confined spaces - Occasional
+ Lifting/Carrying (under 25 lbs.) - Occasional
+ Lifting/Carrying (over 25 lbs.) - Never
+ Squatting - Occasional
+ Bending - Occasional
+ Kneeling - Never
+ Crawling - Never
+ Climbing - Never
+ Reaching overhead - Never
+ Reaching forward - Occasional
+ Pushing - Never
+ Pulling - Never
+ Twisting - Never
+ Concentrating for long periods of time - Continuous
+ Applying common sense to deal with problems involving standardized situations - Continuous
+ Reading, writing and comprehending instructions - Continuous
+ Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (***************************************
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Strategic Execution & Operations - Business Execution Consultant
Charlotte, NC job
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
About this role:
Wells Fargo is seeking a Business Execution Consultant to participate in resolution of critical regulatory priorities.
Strategic Execution & Operations (SEO) Central Hub drives accountability, standardization, and transparency for enterprise execution of the Company's most pressing regulatory priorities by defining, maturing and monitoring governance routines for all stakeholders. This role will support program operations with regard to closure processes, artifact management and document preparation for external reviews.
In this role, you will:
Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
Determine areas of strength or Business Execution opportunity within defined scope of work
Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
Utilize independent judgment to guide moderate risk deliverables
Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
Collaborate and consult with leaders and executive management
Provide work direction to less experienced Strategy and Execution staff
Participate in user acceptance testing of enhancements to the Program's artifact management system, QA of ad-hoc data files and periodic document migrations
Monitor, track and report on key program activities such as validations, document refresh, etc.
Become a subject matter expert in artifact management and assist program stakeholders with questions and production issues
Assist with maintaining Central Hub sharepoint sites to ensure information is relevant and current
Assist with document packaging for external reviews
Required Qualifications, US:
2+ years of Business Operations or Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Proficiency with Microsoft tools particularly SharePoint and Excel
Experience creating pivot tables and performing data analysis in Excel
Experience working on a regulatory initiatives
Ability to influence effectively in a matrix environment
Experience interacting with management level in a consultancy capacity
Ability to articulate complex concepts in a clear manner
Ability to take complex topics and boil them down to the salient points for different key audiences
Strong organizational, multi-tasking, and prioritizing skills
Experience working on business cases, prioritization of initiatives, execution, management and resolution of risks and issues while ensuring initiative(s) are delivered within agreed timelines
Ability to turn preliminary or ambiguous information, ideas, or problems into well-defined plans, solutions, and test scripts
Experience administrating a SharePoint site and document / artifact management
Job Expectations:
Work location: 301 South Tryon Street - Charlotte. Expectation is to work in office a minimum 3 days per week per Company Hybrid standard.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wealth Management Client Specialist
Winston-Salem, NC job
The Wealth Management Client Specialist will be actively involved in supporting advisor(s) through a full service platform. Assists in achievement of sales revenue by customer contact, relationship building, referral source management, technical, and interpersonal skills. The Client Specialist helps gauge and enhance client satisfaction and ensures adherence to operating procedures. Demonstrates ownership and accountability for data integrity, including accuracy of client data within source systems.
**Essential Duties and Responsibilities** :
- Under general supervision, provide overall support to management, advisors and other support staff including, operating the firms business process management system, maintaining appropriate files, monitoring multiple email inboxes, working with back office to ensure processing is completed, handling of inbound calls/requests when needed and all other facets of support activities assigned.
- Extensive client contact , involved in all activities that align with prospective and existing clients
- Performs account maintenance including money transfer requests, address changes, etc.
- Serves as liaison and between sales team, compliance, and other business lines throughout the firm
- Manages account opening process, including but not limited to retrieving relevant executed documentation from clients and in compliance with regulatory procedures
- Reviews client account activity on a daily, weekly, and monthly basis to ensure overall accuracy, proper settlement, and reconciliation
- May attend client meetings, prospect meeting, and client/marketing events
- Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadline in a fast-paced work environment.
- Coordinate and execute activities such as account paperwork fulfillment, account representative changes, and various project support
- Fulfill financial advisor requests and resolve service-related issues and inquiries
- Process tasks and resolve issues in a timely and accurate manner
- Ensure adherence to compliance operating policies and procedures including maintaining confidentially and client privacy at all times
- Maintain a focus on continuous improvement and provides feedback on system enhancements
- Master technology to ensure it is being used to its full benefit
**Qualifications** :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
1. 0-2 years' experience required; 2-4 years' experience preferred
2. High School diploma required for consideration (or equivalent); Bachelors preferred
3. Proficient use of Microsoft Excel, Word, Outlook & PowerPoint required, experience with DocuSign preferred
4. Accurate typing, spelling & grammar skills. Good written and oral communication skills. Good organizational and customer service skills. General banking and operations experience is helpful
5. FINRA Licenses : Series 7, 66/63 preferred
6. Appropriate State Life & Health Insurance licenses preferred
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
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LinkedIn
Instagram
YouTube
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Fraud Analytics and Innovation Lead Analyst - Authentication Strategy
Charlotte, NC job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Summary:
This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics, independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the line of business and partner organizations (e.g.,. Risk, Product, etc.).
Are you a strategic and analytical thinker who wants the chance to have a real impact on the business? Are you fascinated by fraud activity in a quickly evolving world and finding ways to prevent it? We are investing in world-class solutions to protect our clients from fraud and searching for the right analytic leader to help drive that transformation!
Our team (Fraud Strategic Enablement) is tasked with driving the strategy, design, and execution of the next-generation of fraud controls to protect our clients. We are investing heavily in new capabilities and have built a strong team of seasoned fraud leaders and industry experts to lead the programs. We are looking for someone who can lead the Contact Center and Interactive Voice Response Authentication Strategy and drive the transformation agenda and roadmap. This is a broad, high visibility role that offers great opportunities to influence "what" and "how" we deploy strong best-in-class capabilities to protect the bank's and our clients' money.
Responsibilities:
* Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
* Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics
* Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
* Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights
* Partner across organization lines including Fraud Strategy, Technology, Risk & Compliance in the development of IVR & Contact Center authentication strategy and roadmap.
* Ability to translate complex findings into clear, actionable recommendations for key stakeholders
* Leverage insights from data & analytics, industry forums, and channel partners to identify and drive new ideas on improving customer experience, operational efficiency, and reducing fraud risk.
* Develop compelling vision and data driven business cases for transformation initiatives.
* Lead efforts to prioritize investments in IVR & Contact Center authentication capabilities.
* Build and maintain a coalition of executive leaders and process owners to develop and drive the IVR & Contact Center authentication agenda. Facilitate regular routines for stakeholders and senior executives.
* Build and lead cross-functional teams to solve complex, high impact business problems.
* Develop and oversee the execution of the IVR & Contact Center authentication roadmap.
* Develop integrated scorecard to monitor authentication performance and stability of IVR & Contact Center channel. Analyze performance to identify and address emerging trends.
Required Qualifications:
* 4-year college degree in quantitative field
* Minimum 3 years' experience in analytics and managing risk.
* Experience conducting fundamental analysis to understand and quantify key economic drivers.
* Strong strategic thinking and problem-solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address)
* Track record of being able to break complex problems down and develop a clear strategy / action plan.
* Ability to identify high value opportunities.
* Experience influencing organizations and senior leadership to take action on identified opportunities.
* Strong communication skills / ability to explain nuanced topics at right approach and level of detail to influence an audience.
* Proven track record of working across organizational lines to successfully drive projects from idea to execution.
Desired Qualifications:
* Experience in Interactive Voice Response / Contact Center analytics.
* Prior experience in developing policy and/or technology requirements for initiatives.
* Familiarity with analysis tools like SAS/SQL with analytical and strong problem-solving skills.
* Experience coaching and/or managing a team of analysts.
Skills:
* Analytical Thinking
* Business Analytics
* Data and Trend Analysis
* Fraud Management
* Problem Solving
* Collaboration
* Innovative Thinking
* Monitoring, Surveillance, and Testing
* Presentation Skills
* Risk Management
* Data Visualization
* Interpret Relevant Laws, Rules, and Regulations
* Issue Management
* Oral Communications
* Written Communications
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Shift:
1st shift (United States of America)
Hours Per Week:
40
2026 Consumer & Community Banking Risk Modeling Associate Program - Summer Internship
Wilmington, NC job
Our AI and Data Science teams combine data science, research, and industry expertise to develop innovative solutions for complex financial challenges. By leveraging technologies like AI, block chain, big data, machine learning, and robotics, we enhance customer and client experiences and drive impactful, real-world applications in a collaborative, entrepreneurial environment.
As a Summer Intern within the Consumer and Community Banking (CCB) Risk Modeling teams, you will build advanced solutions in areas such as credit decision, fraud detection, and loan loss reserve. Throughout the internship program, your professional growth and development will be nurtured through project work aligned with your academic and professional interests, mentorship, and engaging speaker series with senior leaders. Successful completion of the program may lead to full-time employment offers.
Job Responsibilities
Explore cutting-edge research in partnership with leading academic institutions, applying the latest Machine Learning techniques or Data Science Theories to CCB's unique data assets
Collaborate with stakeholders to drive model-driven transformation across business
Focus on Deep Learning, Reinforcement Learning, Natural Language Processing, Speech/Voice Analytics, Time Series, Computer Vision, Cryptography, and Interpretability, and Ethics and Fairness of AI
Follow the protocol and procedures when dealing with sensitive data, and firm's policy and guideline when interacting with control and governance bodies
Work with other team members in a collaborative and inclusive manner
Required qualifications, capabilities and skills
Enrolled in a Ph.D. or 2-year Master's degree program in math, science, engineering, computer science or other quantitative fields with an expected graduation date of December 2026 through August 2027
Knowledge of machine learning / data science theory, techniques and tools
Knowledge and proficiency in Python
Excellent analytical, quantitative and problem-solving skills and demonstrated research ability
Strong communication skills and the ability to present findings to a non-technical audience
Preferred qualifications, capabilities and skills
Experience with modern machine learning tools such as PyTorch and XGBoost
Experience with data tools such as Hadoop, PySpark and SQL
Experience with Java, C++, C#, Rust an additional bonus
Knowledge in Reinforcement, Meta, Graph or Transfer learning
Knowledge in newer deep learning architecture such as Transformer or Mamba
Knowledge in advanced mathematics arising in financial modeling such as Probability Theory, Monte-Carlo Simulation, Markov Chain and Econometric Theories
We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.
JPMorgan Chase is committed to creating an inclusive work environment that respects all people for their unique skills, backgrounds and professional experiences. We strive to hire qualified, diverse candidates, and we will provide reasonable accommodations for known disabilities.
Visit jpmorganchase.com/careers for upcoming events, career advice, our locations and more.
©2024 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran
Auto-ApplySenior Manual Ethical Hacker
Charlotte, NC job
Denver, Colorado;Seattle, Washington; Jacksonville, Florida; Addison, Texas; Jersey City, New Jersey; Boston, Massachusetts; Charlotte, North Carolina; Chicago, Illinois **To proceed with your application, you must be at least 18 years of age.** Acknowledge
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Acknowledge (***********************************************************************************************
**:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
**Job Description:**
Manual Ethical Hacking is part of the Application Development Security Framework Program within Bank of America's Cyber Security Assurance Offensive Security group. The program provides services to assess the security resilience of the bank's applications to malicious hacking activity.
This senior technical role is responsible performing and leading ethical hacking assessments of the bank's technologies, applications, and cyber security controls while adapting testing methods to evolving and emerging threats. Key responsibilities include leading and performing research, understanding the bank's security policies, working with appropriate partners to complete assessments and simulations, identifying misconfigurations and vulnerabilities, and reporting on associated risk. These individuals partner closely with security partners, CIO clients and multiples lines of business. These individuals are expected to perform application security-oriented dynamic and static assessments across a multitude of technologies including web UI, web APIs, mobile and cloud, including associated source code.
Key Responsibilities in order of importance:
+ Perform assigned analysis of internal and external threats on information systems and predict future threat behavior.
+ Incorporate threat actors' tactics, techniques, and procedures into offensive security testing to identify high-value vulnerabilities/chained attacks.
+ Developing Proof-of-concepts for exploitation.
+ Perform assessments of the security, effectiveness, and practicality of multiple technology systems.
+ Leverage innovative thinking to help solve problems or introduce new ideas to processes or products applicable to offensive security.
+ Prepare and present detailed technical information for various media including documents, reports, and notifications.
+ Provide clear and practical advice regarding managing risks.
+ Learn and develop advanced technical and leadership skills, mentor Junior and Intermediate assessors in technical tradecraft and soft skills.
+ Respond to security incidents and provide technical assistance to leadership across the Information Security organization.
Required Skills:
+ Minimum of 5+ years of professional pentesting, application security or ethical hacking experience, preferably in a large, complex, enterprise environment
+ Detailed technical knowledge in at least 5 of the following areas:
+ security engineering
+ application architecture
+ authentication and security protocols
+ application session management
+ applied cryptography
+ common communication protocols
+ mobile frameworks
+ single sign-on technologies
+ exploit automation platforms
+ Web APIs
+ Cloud environments
+ LLM security
+ Able to manually identify and reproduce findings, discuss remediation concepts, develop PoCs for vulnerabilities, use scripting/coding techniques, proficiently execute common penetration testing tools, triage, and support incidents, and produce high value findings
+ Experience performing manual web application assessments i.e., must be able to simulate a OWASP Top 10 vulnerabilities without the use of tools
+ Experience performing manual code reviews for security relevant issues
+ Experience working with DAST and SAST tools to identify vulnerabilities
+ Knowledge of network and Web related protocols/technologies (e.g., UNIX/LINUX, TCP/IP, Cookies)
+ Experience with vulnerability assessment tools and penetration testing techniques.
+ Solid programming/debugging skills, development frameworks, CVE and CWE research/reproduction
+ Threat Analysis, threat modelling and SBOM analysis
+ Innovative thinking, threat actor simulation
+ Technology Systems Assessment
+ Technical Documentation
+ Advisory
Desired:
+ CEH, OSCP/OSCE/OSWE/GXPN/GPEN/GWAPT/GMOB/All Practitioner Certs [Port Swigger BSP Academy]/Cloud Cert(s)/ eWPT; eWPTX; eMAPT [INE Pentester Academy]
+ Strong programming/scripting skills
This job will be open and accepting applications for a minimum of seven days from the date it was posted.
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (************************************************************************************** .
View the LA County Fair Chance Ordinance (************************************************************************************************** .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
First Horizon Client Services - Site Leader
Winston-Salem, NC job
**THIS ROLE IS LOCATED ON-SITE IN Winston Salem, NC. IT IS NOT A REMOTE NOR HYBRID ROLE.** At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
**SUMMARY**
The site leader is responsible for tactical execution of FHCS operations strategy. This role drives client and associate satisfaction and retention by optimizing the performance of the client services team. This leader is expected to collaborate with other site leaders and line of business managers across the contact center banking organization, recognizing the First Horizon purpose to 'help our clients unlock their full potential with capital and counsel.'
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Foster our FirstPower culture where associates can grow, make an impact and are empowered to bring innovative ideas.
+ Provide leadership, mentorship, and development opportunities for the Client Service team.
+ Lead, coach, motivate, and develop front-line leadership. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.
+ Provide seamless support, timely responses and promote consistent delivery across multiple sites.
+ Analyze team service trends to identify training opportunities, process improvement and ensure feedback/coaching is delivered to promote growth and success.
+ Set clear performance expectations and manage accountability.
+ Perform to operational goals, processes and meet SL expectations to optimize client satisfaction and overall experience.
+ Provide oversight for department processes to ensure adherence to regulatory requirements, corporate policy, and industry standards.
+ Lead site-level oversight of fraud loss performance, partnering with operations teams to monitor associate driven loss trends, support controls and drive accountability for fraud mitigation.
+ Participate in day-to-day activities to ensure customer expectations are met.
**SUPERVISORY RESPONSIBILITIES**
+ Responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
+ Bachelor's degree or equivalent professional experience required
+ Minimum of 5+ years of experience leading leaders in a dynamic, performance driven environment
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook (******************************************
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LinkedIn (***************************************************
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.