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Government account manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical government account manager skills. We ranked the top skills for government account managers based on the percentage of resumes they appeared on. For example, 18.8% of government account manager resumes contained customer service as a skill. Continue reading to find out what skills a government account manager needs to be successful in the workplace.

15 government account manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how government account managers use customer service:

Maintain and grow customer relationships within the account by presenting solutions, resolving problems and delivering excellent customer service.
Presented proposals to clients, monthly quota valuation, provided consultative customer service and completed necessary business processes.

2. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how government account managers use account management:

Account Management/Sales Representative for 15-20 public institutions and tribal organizations located in central and northern Michigan.
Performed sales functions in assigned area that encompassed: Account management, customer relationship development, price and contract negotiations.

3. Veterans

Here's how government account managers use veterans:

Prepared and /or validated the Veterans Administration Public Law pricing and Public Health Service pricing for Johnson and Johnson pharmaceutical products.
Called on Department of Defense and Veterans Administration Hospitals in New York State.

4. Trade Shows

Here's how government account managers use trade shows:

Collaborated with Marketing and/or Product Engineers to conduct seminars, trade shows and safety training.
Showcased product presentations to government fleet managers at industry trade shows.

5. Government Sales

Here's how government account managers use government sales:

Assisted in the development and implementation of new government sales proposals to secure sales contracts for industrial products.
Partner with a government sales manager to ensure the needs of the customer are secured in record speed.

6. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how government account managers use business development:

Directed marketing and business development process of government solutions for SPSS.
Perform customer business development and procurement of product and service sales.

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7. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how government account managers use crm:

Maintained accurate forecasting through SalesForce CRM.
Tracked appropriate data and processes to insure efficient and effective use of the CRM database (Sales Force).

8. Customer Satisfaction

Here's how government account managers use customer satisfaction:

Review inventory to maximize customer satisfaction & delivery efficiency.
Maintain the highest level of customer satisfaction within the accounts in my territory.

9. Sales Strategies

Here's how government account managers use sales strategies:

Participate in the creation and sales strategies for the day to day operations of the division.
Implemented sales strategies to grow the account base and consistently met or exceeded goals and challenges.

10. Federal Government Agencies

Here's how government account managers use federal government agencies:

Nurtured new relationships with federal government agencies into a new and sustainable sales channel of over 2.5 Million annually.
Called on state and federal Government agencies.

11. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how government account managers use customer relationships:

Establish solid, long-term customer relationships and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns.
Maintained healthy customer relationships and addressed all customer needs for every account.

12. Project Management

Here's how government account managers use project management:

Facilitated project management of claims processing and provider network data issues.
Provided project management and client relationship support on behalf of the organization, developed plans supporting existing and new projects.

13. Sprint

Here's how government account managers use sprint:

Coordinated numerous conferences and special events to help promote and further develop business relationships for Sprint.
Provide the customer with the most up to date information on Sprint's products and services.

14. Funnel Management

Here's how government account managers use funnel management:

Utilized all sales force automation, funnel management and prospecting tools.

15. State Agencies

State Agencies, also called government agencies, are organizations associated with the government that oversee various aspects of society. These handles often handle administrative paperwork to ensure all laws, rules, and regulations are followed. State agencies include the Tennessee Valley Authority, Washington State Department of Labor, and Texas Health and Human Services Commission.

Here's how government account managers use state agencies:

Helped build and lead sales team of 8 reps working with Federal and State Agencies.
Managed the completion and filing of all ethics and lobbyist forms with respective state agencies.

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What skills help Government Account Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on government account manager resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What government account manager skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young government account managers need?

Peter Johnson DPS

Clinical Associate Professor of Marketing Academic Director of MS in Marketing Intelligence, Fordham University

There are three things that employers are looking for:
1. Demonstrated ability to solve problems
2. Ability to analyze and make decisions based on data
3. Communication skills with management, teams, and clients

What technical skills for a government account manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all government account managers possess?

Eric Bostwick Ph.D.

Professor of Accounting, The University of West Florida

Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.

Do you want to know more?

List of government account manager skills to add to your resume

The most important skills for a government account manager resume and required skills for a government account manager to have include:

Customer Service
Account Management
Veterans
Trade Shows
Government Sales
Business Development
CRM
Customer Satisfaction
Sales Strategies
Federal Government Agencies
Customer Relationships
Project Management
Sprint
Funnel Management
State Agencies

State Government
DOD
Wireless Voice
Federal Government Accounts
Revenue Growth
Sales Growth
Sales Process
GSA
Medicaid
Business Reviews
Medicare
C-Level
RFP
MRO
Local Government Accounts

Cost Accounting Standards
Law Enforcement
K-12
Government Contracts
Business Relationships
Customer Accounts
Local Government Agencies
Local Government Entities
RFQ
Contract Negotiations
Cold Calls
State Contracts
Strategic Relationships
Gross Profit
YTD

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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