Grand Sierra Resort jobs in Reno, NV

The IT Application Support Specialist will provide technical assistance and support to various system users including identifying and resolving system issues, creating or updating SOPs, creating and maintaining access roles and groups, and adding or terminating user access. ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: * Assist in the preparation and documentation of software requirements and specifications. * Research and document requirements of software users. * Create and maintain user access on various applications. * Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging. * Administer critical analysis of test results and deliver solutions to problem areas. * Assist in the development and maintenance of user manuals and guidelines. * Install software products for end users as required. * Work with IT security administrators, network engineers, system engineers, and other software developers to assist in resolving problems with software products or company software systems. * Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs * Ensures behavior and appearance are in compliance with established standards. * Maintains a professional work environment with management and staff * Participates in meetings and training as required * Maintains complete confidentiality of all company information at all times * Performs all job duties in a safe and responsible manner * Performs other duties as may be assigned by department and/or company management within the scope of this position. KNOWLEDGE/SKILLS/ABILITIES * Experience working with enterprise applications, including: (preference) * Casino Management systems (Konami Synkros) * Everi Promotion and Enrollment kiosk * Lodging Management systems (iSeries - Agilysys LMS) * Document Management system (Agilysys - Datamagine) * ERP systems (iSeries - Infinium) * Payroll/Time Clock systems (Unifocus) * Procurement Sourcing systems (iSeries - Stratton Warren) * Point-of-Sale (windows - Infogenesis) * Hands on experience working in integrated development environments, including systems outlined above. * Knowledge of Windows Operating Systems * Familiarity with SQL Server and SQL Server Management Studio * Experience with OS400 operating systems. * Familiarity with the Casino and Hospitality industry. * Hands-on software troubleshooting experience. * Knowledge of applicable data privacy practices and laws. * Strong written and oral communication skills; Strong interpersonal skills. * Flexible and adaptable in regards to learning and understanding new technologies. * Conduct research into software-related issues and products. * Technically proficient; Self-motivated and directed; Keen attention to detail; Proven analytical and problem-solving abilities. * Effectively prioritize and execute tasks in a high-pressure environment. Work both independently and in a team-oriented, collaborative environment. EDUCATION and/or EXPERIENCE * College degree in the field of computer technology or equivalent work experience. CERTIFICATES AND LICENSES Must obtain and maintain appropriate licensing with the Nevada Gaming Board and Alcohol Awareness Card. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT * Work performed indoors and outdoors. The noise level in the work environment is usually moderate. Team Member may be exposed to odor and secondhand smoke. Overtime hours may be required to meet project deadlines. Some travel may be required for the purpose of off-site software installation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Come join Team Atlantis! We are currently accepting applications for Reservations Specialist. The Atlantis Casino Resort Spa Reservation Specialist is vitally important to the continued success of the company. Reservation agents help guests make travel plans. They describe and book ideal hotel accommodations for VIP and non-VIP guests, book special events, provide room rates, reserve dining, assist with directing guests towards spa services and other vacation-related arrangements over the phone, fax or through email. On-Site Role Mid-day to Swing shift Hours are:12p-8p or 1p-9p Depending on Shift pay is $20-$22 Responsibilities * Expert communicator that is able to listen effectively and communicate in a clear, friendly and professional manner. * Provide superior service via phones, e-mails and faxes as a receiver and caller. * Ability to incorporate active listening skills and questioning techniques that support effective telephone communication and sales skills. * Utilize an effective approach to handle special telephone tasks such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. * Effectively deal with job stress, angry callers, and upset customers. * Understand the impact of attitude when speaking with guests. * Ability to build a positive rapport with all manner of guests over the phone to create a pleasant experience for the customer and draw them back to our resort for future visits. * Apply proper telephone etiquette to satisfy various customer situations. * Assist with providing reservations to guests, including up selling special packages, upgraded rooms and cross-selling different services throughout the hotel. * Provide assistance with questions regarding the Company and Special Events. * Consistently be above 35% conversion on a monthly, quarterly and yearly basis. * Assist with filing when needed. * Produce daily and weekly rate comparisons for area hotels utilizing the Internet and telephone. * Strong communication skills, proper telephone etiquette, active listening skills, data entry, ability to relate to others, patience, good judgment, attention to detail, professionalism, proactive problem solving, ability to multi-task, negotiation skills, excellent computer skills. * Display time flexibility towards shifts as per work floor requirements. * Adhere to all company policies and procedures. * Other duties as assigned. Qualifications * Previous experience within call center or customer service environment preferred * Knowledge of call center telephony and technology * Must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills * Proficient in relevant computer applications (Office, Word, Excel, HAL, LMS, Hotel Extranets) * Knowledge of customer service principles and practices * Knowledge of administration and clerical processes * Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. * Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement #INDHP

The Community Relations and Media Manager serves as the primary media liaison, cultivating and maintaining relationships with local, industry, regional, and national press (print, broadcast, and online). This role is responsible for proactively pitching stories, writing and distributing press releases, managing media inquiries, and archiving coverage. Crucially, this position is also responsible for assisting in community business development, actively working to facilitate and attract meetings, events, and group business to the property. This includes establishing key relationships, representing the property at community and industry events, and leveraging PR and community initiatives to drive revenue. The Communications Manager also contributes to the annual marketing plan through PR reporting, website updates, advertorial creation, and participation in social media and community initiatives, while managing internal communications projects and serving as the 24/7 on-call media contact. Responsibilities ESSENTAIL JOB FUNCTIONS: * Responsible for strategic public and internal communications, with the primary objective of securing positive media coverage to promote company events, promotions, achievements, and other key messages as planned and directed. * Develops and executes a focused community business development strategy to proactively attract and facilitate new meetings, events, and group business to the property. * Cultivates and maintains strong relationships with local business leaders, community organizations, and event planners to position the property as the premier destination for meetings and events. Communications & Media Relations * Serves as the primary media contact for all inquiries. * Develops and distributes targeted media alerts and press releases for company-sponsored events and activities to target media. * Proactively pitches stories aligned with editorial calendars to secure media coverage for company and on-property events; monitors media for accuracy and ensures timely updates to online platforms. * Drives earned and paid media coverage by securing advertorial/editorial publications. * Manages all aspects of property awards and external "best of" polls, including nominations, voting periods, notifications, and marketing materials. * Coordinates media trips and photo/video shoots for travel writers and media partners to showcase property amenities. * Cultivates and maintains strong relationships with all media contacts through regular professional engagement, providing on-site support and escorts for all press visits. * Develops quarterly and annual PR reports and contributes to the annual marketing plan. * Leads copy writing, proofreads content for accuracy and adherence to brand standards. * Remains on-call 24/7 to address media inquiries. Community & Business Development * Actively researches, identifies, and pursues opportunities to host new meetings, corporate events, and social functions at the property. * Serves as one of the key community representatives for the property, attending relevant chamber of commerce, tourism, and industry networking events with the goal of generating new group business leads. * Collaborates directly with the Sales Team by providing qualified leads and assisting in the facilitation of site visits for potential meeting and event clients. * Develops and executes in-house community and public relations events specifically designed to showcase the property's meeting and event space capabilities. * Provides regular property updates and promotional information to regional tourism partners and key business organizations. * Keeps the internal team informed about upcoming community events and networking opportunities involving the company. Internal Communications & Marketing Support * Leads and manages internal communications projects. * Ensures on-hold messages are current and provides copywriting assistance to marketing, advertising, and sales teams. * Captures publicity photographs as needed. Qualifications * Exceptional written and verbal communication skills are essential. * Must possess the ability to confidently represent the company and project its desired image on camera. * Strong collaboration skills are required to work effectively with the Management team. * Proficiency in word processing, digital camera operation, and basic office equipment is necessary. * Demonstrated photography skills and exceptional organizational abilities are critical for success in this role. EDUCATION: * BA in journalism or equivalent * 2-5 years in a related position, casino experience helpful but not required. * Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair and nail colors. * Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement

Come join Team Atlantis! We are currently accepting application for qualified Bell Person. The Bell Desk Team is responsible for greeting guests upon arrival, welcoming them to the property, assisting with luggage delivery/retrieval, transportation runs, and assisting Valet when business demands require. The Bell Team is a versatile department, that is fast paced, and guest oriented, with a portion of the shift being indoor and outdoor, in all seasons. Shift: Grave Responsibilities * Greet all guests with a warm and friendly welcome. * Open doors for the guest when they are walking into the building. * Ability to work in a high volume, fast paced environment. * Assist guests with checking their luggage in and out. * Assist with taxi's and directions when requested. * Maintain a clean and safe Hotel Lobby area. * Maintain usage of all Atlantis Service Standards. * Attention to detail, making sure all bell tags are properly filled out. * Assist the Valet department when business demands fluctuate. * Performs other incidental and related duties as required and assigned. * Control check ins/outs and ensure service is timely for guests. While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Must be at least 21. * Alcohol Awareness Card Required. * Must be able to drive all class 'C' vehicles and be comfortable with different vehicle types. * Must be comfortable driving large vehicles. * Must have DMV printout, with a 3-year clean record (re-checked regularly). * MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors* Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement

Come join Team Atlantis! We are currently accepting applications for Message Therapist. The Massage Therapist will perform Swedish Massage, Deep Tissue Massage and Body Wraps - plus several specialized treatments unique to the Spa Atlantis. Our Massage Therapists help our guests unwind and relax in the tranquility of the Atlantis' all new Spa. All Spa positions require exceptional guest service ability and commitment to providing the guest with an ultimate spa experience. The Massage Therapist will create an "Ahhhh" environment for the guest through therapeutic massage and body work techniques. Part-Time Position Responsibilities * Provide massages to clients by appointment. * Guide clients through service offerings and determine which massages would benefit them most. * Evaluate clients to determine painful or stressed areas of the body. * Advise clients on stretching, strengthening or relaxation methods. * Suggest future massage appointments and regime to clients. * Listen to clients during appointments and adjust technique as they desire. * Other assignments as assigned my management. While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel object; reach with hands and arms; talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Must be at least 21. * Must be currently licensed by the Nevada State Board of Massage Therapists. * Experience in massage techniques and demonstrated ability to learn new massage techniques. * Knowledge of Swedish, deep tissue, body wraps, hot stone, trigger point and deep tissue massage. * Excellent communication skills, both verbal and written. * Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. * Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement

The Internal Audit Manager is responsible for leading and executing the internal audits for the Atlantis Casino Resort Spa. This role is hands on and ensures adherence to Nevada Gaming Commission (NGC) and Nevada Gaming Control Board (NGCB) regulations, including Nevada Minimum Internal Control Standards (MICS), Title 31/AML requirements, Sarbanes Oxley and internal company policies. The Internal Audit Manager performs and supervises audits over internal controls, operational efficiency, and compliance across all gaming and non-gaming departments, playing a critical role in safeguarding assets, mitigating risks, and supporting regulatory readiness. The position collaborates closely with property leadership, regulators, and external auditors to maintain a high-integrity control environment. The position reports to the Corporate Director of Internal Audit and assists with developing audit strategy and identifying areas of risks for audit planning. Must be able to obtain and maintain required gaming registration or regulatory. Responsibilities * Assist with developing and executing a risk-based annual audit plan aligned with Nevada gaming regulations and property-level risk assessments. * Maintain audit methodologies consistent with industry standards, and NGCB expectations, internal controls over financial reporting, the IIA Professional Practices Framework. * Lead audits ensuring compliance with Nevada MICS, NGC regulations, internal controls, and property procedures. * Reviews audit workpapers prepared by the Internal Auditor and evidence for completeness and adherence to professional standards. * Ensure findings are clearly supported and reported in a timely manner. * Monitor compliance with Nevada Gaming Control Board (NGCB) rules, including the Nevada Gaming Control Act and associated regulations. * Support Title 31/AML compliance through testing, control evaluation, and collaboration with the Compliance Department. * Participate in property responses to NGCB inquiries or inspections and assist with regulatory readiness for audits and walkthroughs. * Stay informed of regulatory updates issued by NGCB and ensure the audit plan reflects new or revised requirements. * Prepare audit reports outlining findings, regulatory rules, recommendations and Management Responses. * Obtain responses and corrective actions from Management on findings. * Track corrective action plans and verify implementation consistent with Nevada regulatory expectations. Qualifications Education & Experience * Bachelor's degree in Accounting, Finance, Business Administration, or a related field required. * 5+ years of internal or external audit experience, in the Gaming Industry. * Prior management or supervisory experience. * Strong knowledge of Nevada gaming operations, systems, and internal controls required. * Knowledge of Colorado Regulations a plus. Certifications (Preferred) * A CIA, CPA, CISA or CFE is preferred. Skills & Competencies * Deep understanding of Nevada Gaming Regulations, Nevada MICS, and Title 31/AML requirements. * Sarbanes Oxley Testing Experience * Strong analytical, investigative, and risk-assessment skills. * Excellent communication skills-able to explain complex regulatory or operational findings clearly. * Ability to work independently while maintaining strong collaboration with compliance, operations, and executive leaders. * High integrity and ability to maintain confidentiality in a regulated environment. * Proficiency with audit tools, data analytics, and Microsoft Office applications.

Come join Team Atlantis! We are currently accepting application for a Bus person at the Red Bloom. Duties include clearing and set up restaurant tables, assisting the food servers in guest needs. Shift: Varies Responsibilities * Stock and maintains bus/dish cart station. Ensures necessary supplies, silverware, dishes, and paper products are available. Maintains the cleanliness and sanitation of the bus station area(s). * Performs assigned opening duties to ensure a clean and well-organized station with proper supply levels. Ensures that the dining room is in guest ready condition. * Removes unused settings, clears dirty dishes, provides water, coffee, ice tea and soda refills as requested. Pre-busses (removes excess dishes) from tables throughout the shift. * Approaches tables promptly with a warm greeting. Assists the Food Servers with guest service. * Greets and seats guests when a host/hostess is not present. * As guests depart, clears and resets tables as quickly as possible. Removes all dishes and glassware from tables after guest has left. Cleans table surface and ensures proper sanitation. Sets tables in the proper order according to the company expectations. * Uses a tray/bus tub at all times to clear all tables and to deliver beverages. * Transports dishes from restaurant bus station area to dishwashing area. Sorts and separates silverware, dishes, and glassware in accordance with established guidelines. * Maintains thorough housekeeping practices of the assigned station before, during and after the shift including floors, walls, chairs and tables. * Empties and cleans all restaurant trash cans as needed. Routinely checks trash cans for discarded tableware and kitchen utensils. Retrieves and cleans as necessary. * Must be familiar and proficient with menus and general restaurant operational policies to be able to answer guests' questions. While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Previous bussing experience is preferred. * Ability to lift and transport tubs of dishes and silverware, must be able to lift up to 50 lbs. * Must be guest-oriented * MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors* Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Recreation /Fitness Discounts * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement

Come join Team Atlantis! We are currently accepting applications for experience gaming Surveillance Operators. The Surveillance Operators will be conducting clandestine surveillance of gaming tables, slot machines, cage operations, count room operations and points of sale. Reports all illegal and unusual activities to the Shift Manager or Director of Surveillance. Must have basic knowledge of all casino games and some technical understanding of Surveillance equipment. Premium wages for premium experience. Shift: Varies Responsibilities * Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions. * Proactively monitor all casino areas and personnel including, but not limited to, Table Games, Casino Cage, Soft Count, Slots and Poker to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft. * Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances. * Maintain and improve knowledge of game rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development. * Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. * Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee. * Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies. * Collaborate with leadership to maximize guest experience. * Perform other job-related duties as requested. While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Must be at least 21. * State of Nevada Gaming License. * Knowledge of advantage play systems and cheating methods. * Detailed knowledge of local gaming regulations. * Proficient in basic math without use of a calculator. * Ability to distinguish colors. * Professional appearance and demeanor. * Excellent telephone etiquette and communication skills. * Excellent customer service skills. * Basic working knowledge of various computer technology and software to include Microsoft Office applications. * Effectively communicate in English, in both written and verbal forms. * Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. * Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement

Come join Team Atlantis! As a Table Games Dealer at Atlantis Casino Resort Spa, you'll be at the heart of the action, creating an electrifying gaming experience for guests. With a winning smile and expert card-handling skills, you'll keep the games running smoothly, ensuring fair play while building excitement at every turn. If you thrive in a fast-paced, high-energy environment and love engaging with people, this is your chance to bring the thrill of the casino floor to life! Swing Shift Position Responsibilities * Ideal applicant must be committed to providing exceptional guest service. * Deal Pitch Black-Jack and additional Table Games such as Roulette, Pai-Gow and Three Card Poker. Craps and Baccarat is also a plus! * Be a reliable Team Member and show up to assigned shifts. * Be a reliable team player and accept coaching on a positive manner. * Be able to capture new guests by promoting the Club Paradise Card. * Excellent interpersonal skills to deal effectively with all business contacts. * Excellent verbal and interpersonal communication skills. * Other assignments as assigned my management. While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel objects, reach with hands and arms; talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Must be at least 21 * Nevada Gaming Control Card Required. * Be able to consistently perform the 5 minimum interactive standards. * Be able to deal a neat, clean, and efficient game. * Must have excellent guest service skills and professional demeanor. * Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. * Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement

Come join Team Atlantis! We are currently accepting applications for Baker. Responsibilities will include assisting with bakery production of pastries, breads, sweets, gelato, fillings and toppings (design creation, execution and presentation). Responsibilities * Make sure all orders are filled and delivered if necessary. * Provide the highest quality that we can give. * Oversee and help in product rotation, like with the fruit, dairy products, etc. * Check all orders on a daily basis, to make sure that all is ready to go. Help fill out production forms. * Let supervisors know if in need of supplies to continually getting the job done at hand. * Help organize, condense, and clean the freezers and walk-in. * Help put away any stock that comes in and to keep all items orderly. * Maintain food safety and sanitation protocol pertaining to the bakery. Qualifications * Previous experience as a Baker or Culinary degree preferred. * Must have a general knowledge of all aspects pertaining to the bakery. * Must have a positive and energetic attitude and show initiative. * Ability to stand for extended periods and lift heavy pots, pans, and trays. * Comfortable working in a hot and fast-paced kitchen environment. * Be able to lift 50 pounds safely. * Be able to stand for long periods of the time. * Must be able to move freely in confined spaces. * MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors* Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement

The Safety & Emergency Manager is a dual-role position responsible for ensuring the safety of guests, employees, and property while maintaining comprehensive emergency preparedness and response capabilities. This role balances proactive safety measures with strategic emergency management planning, ensuring compliance with regulations and readiness for all hazards. ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: * SAFETY MANAGEMENT o Develop, implement, and enforce safety policies and procedures in compliance with OSHA, fire codes, and GSR standards. o Conduct routine safety inspections and risk assessments across all resort areas, including parking lots, recreational spaces, and high-traffic zones. o Investigate safety incidents, document findings, and recommend corrective actions. o Deliver safety training programs for staff, focusing on hazard recognition, accident prevention, and workplace safety culture. o Monitor safety performance metrics and prepare monthly reports for leadership. o Coordinate with maintenance and operations teams to address identified hazards * EMERGENCY MANAGEMENT o Maintain, and update the resort's Emergency Management Plan (EMP), covering disaster response, evacuation, shelter-in-place, and business continuity, for organization, including large venues. o Lead emergency preparedness drills for fire, medical, severe weather, and active threat scenarios. o Assist Incident Commander during emergencies, ensuring effective coordination with internal teams and external agencies. o Establish and train an Emergency Response Team (ERT); assign roles and ensure readiness. o Implement and test emergency communication systems, including mass notification platforms and monitor and document Life -Safety program testing and contracts. o Liaise with local law enforcement, fire departments, and emergency management agencies for joint planning and response. o Conduct post-incident reviews, document lessons learned, and update protocols accordingly. o Assist in development of Tabletop exercises from executives to GSR management teams * LIFE SAFETY o Conduct regular inspections, maintenance, and testing of fire alarm, emergency lighting, and fire suppression systems o Ensure all life safety systems follow relevant codes and standards o Document all maintenance and inspection activities and maintain accurate records o Investigate and resolve any reported malfunctions or system failures o Provide technical support and training to building staff and first responders as needed o Develop and implement preventive maintenance plans to ensure the continued reliability of life safety systems o Liaison with contractors and vendors to complete necessary repairs and upgrades to systems * Any other duties as assigned within the scope of this position. KNOWLEDGE/SKILLS/ABILITIES * Strong knowledge of NFPA and IBC codes, OSHA standards, emergency management frameworks (FEMA/NIMS), and risk assessment methodologies. * Excellent leadership, communication, and crisis decision-making skills. * Ability to work flexible hours, including nights and weekends during emergencies. * Proficiency in incident reporting systems, emergency notification platforms, and Microsoft Office Suite. * Comprehensive understanding of regulatory compliance requirements. * Expertise in training and team development. * Ability to analyze data and prepare accurate incident reports. * Exceptional oral and written communication skills. * Advanced interpersonal skills for working with executives, managers, clients, law enforcement, and regulatory officials. * Excellent time management and problem-solving abilities. * Ability to remain calm and make sound decisions during critical incidents. * Skilled at managing multiple priorities in a fast-paced, interruption-prone environment. * Proficiency in basic math and advanced reading, writing, and task completion. * Competence in clerical tasks, coordination, analysis, supervision, instruction, driving, precision work, and independent judgment. * Flexible to work all shifts, including nights, weekends, and holidays, as business needs dictate. * Must be at least 21 years of age. EDUCATION and/or EXPERIENCE * A Bachelor's degree in Safety Management, Emergency Management, Risk Management, or related field preferred. * Minimum of 3-5 years of experience working with fire alarm, emergency lighting, and fire suppression systems * Minimum 3-5 years of combined experience in safety and emergency management, preferably in hospitality or large-scale facilities. CERTIFICATES AND LICENSES * OSHA Safety Certification(s) required * Certified Emergency Manager (CEM) required * First Aid/CPR and AED Instructor preferred * ICS/NIMS Training required PHYSICAL DEMANDS * While performing the duties of this job, the team member is occasionally sitting, standing, walking, reaching overhead, and bending over kneeling, crawling, climbing, and balancing during the duration of their shift. * Must be able to push/pull 50lbs or less occasionally and 25lbs or less frequently, as well as lift/carry 10lbs or less occasionally. * The team member will occasionally have repetitive use of both feet. Team member will constantly have repetitive use of their dominant hand, occasional use of their non-dominant hand, and constant light grasping motions. Team member will have occasional use of firm/strong grasping motion. Finger dexterity of both hands will be frequently required. * Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision. * The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT * Work performed frequently indoors and outdoors, alone or with and around others. * Face-to-face work includes verbal contact with others on extended shifts around computer equipment and other electrical devices. * May be exposed to confined areas, extreme temperatures, wet/humid areas, dirt/dust, moving objects, high places, slippery surfaces, vibrations, fumes/odor, and/or secondhand smoke. * The noise level is usually moderate to loud. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following (other duties may be assigned as needed): * Install audio, décor, electrical, lighting, rigging and video equipment used for meetings, performances, events and exhibits to speciation * Operates/Monitors all said installed equipment to client/guest satisfaction * Strike all equipment to the room/venue's original default state * Reading and math skills required * Understands various convention exposition, entertainment and audio visual design layouts * Take measurements * Can provide safe equipment operation * Work with both internal and external guest/clients * Must be patient * Works with tact and diplomacy * Acquire accurate information * Will solve customer concerns within GSR's Guidelines * Required to understand, speak, read and write English * Understands all caution and safety information and notices * Completes all job assignments * Can communication with other Team Members, guests and clients Qualifications: * Education, training and experience that provides the required knowledge, skills and abilities to fulfill the position requirements PHYSICAL DEMANDS While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.

ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: * Clean team member restrooms, guest restrooms, and locker rooms including: o Swab toilets and urinals with proper chemicals - cleaning & sanitizing inside and outside of toilets & urinals. o Clean stall dividers/doors, wall tile, ashtrays, sink, and vanity areas. o Clean and polish towel/tissue dispensers, mirrors, and all metal/chrome surfaces. o Dust and wipe down chair/stool legs, tops/fronts/sides of lockers, air vents, baseboards, and light fixtures. o Sweep, mop, and vacuum floors. o Pick up debris and remove gum from floors. o Refill soap, toilet paper, toilet seat covers, paper towels and other dispensing machines. * Clean casino, team member offices, and public area spaces: o Sweep, mop, and vacuum floors. o Dust and wipe down stools, brass/chrome tables, chairs, machine fronts, signage, wall hangings, statues, art, air vents, grills, light fixtures, ceiling fans, walls, ledges, artificial plants, and all furnishings. o Clean and empty ash trays and garbage receptacles. o Remove gum from floors and carpeted areas. o Reposition furniture if necessary. o Use proper safety signage. * Report all maintenance issues. * Any other duties as assigned within the scope of this position. KNOWLEDGE/SKILLS/ABILITIES * Knowledgeable and proficient in all EVS equipment, chemicals, & techniques. * Knowledge of OSHA and safety standards. * Ability of simple reading, writing, math, and task completion skills is required. * Must have the following skills: precision working, following instructions, influencing others, memorization, independent judgment, and decision making. * Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. * Must be a minimum of 21 years of age. EDUCATION and/or EXPERIENCE * Minimum 1 year of janitorial experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities. PHYSICAL DEMANDS * While performing the duties of this job, the team member is occasionally sitting and constantly standing, walking, reaching overhead, bending over, crouching, kneeling, crawling, climbing, and balancing during the duration of their shift. * Must be able to constantly lift/carry and push/pull up to 50lbs or less. * The team member will have constant repetitive use of both feet and both hands. Team member will have constant light and firm/strong grasping motions. Finger dexterity of both hands will be constantly required. * Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision. * The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT * Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around electrical devices. * Team member may have to work in confined areas, extreme heat, extreme cold, wet and/or humid conditions as well as around dirt/dust, moving objects, high places, and slippery surfaces. * The noise level in the work environment is usually moderate but may be loud at times and possible exposure to vibrations. * Team Member may be exposed to fumes/odor and/or secondhand smoke. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES * Ability to act independently while drawing conclusions from written and computer generated materials. * Operate personal computer (to access & input information using SDS, MS Excel, MS Word, et al) to perform job functions and assist guests. * Provide clear direction, instruction and guidance to guests. Must be able to listen and respond to guest inquiries in a positive and professional manner. * Collect information and solve customer concerns promptly and efficiently. * Read, write, speak, and understand the English language in order to complete reports or correspondence, and to communicate complex explanations and instructions to guests, supervisors, and co-workers. * Comprehend and follow written and/or verbal instructions from management. * Must possess sufficient mathematical skills needed to perform job functions. * Use all required equipment to perform job duties, including soldering irons, power tools, electronics testing equipment, and various hand tools. * Must possess own hand tools. * Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. * Repair slot machines and component parts as needed or as directed by management. Replace component parts as warranted to optimize guest impact. * Perform preventive maintenance tasks as time allows or as instructed by management. Maintain the appearance and performance of slot machines and other devices as instructed for the purpose of improving guest impact and reducing down time for machines. * Observe higher level mechanics, as time allows, for the purpose of learning new techniques in slot repair and improving job related skills and knowledge. * Circulate casino floor, watching for machines in need of repair or guests needing assistance. Check machine problem logs for any items in need of repair * Other duties as assigned. KNOWLEDGE/SKILLS/ABILITIES * Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. * Minimum of two years' experience required in a slot maintenance or similar field. * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. * Excellent verbal, written, and oral communication skills. * Detail oriented. * Self-starter with great organizational skills. * People smarts and strong interpersonal skills. * Proactive and works well under pressure in a fast paced environment. * High degree of accuracy * Must speak, read, write and understand English. PHYSICAL DEMAND * While performing the duties of this job, the employee is constantly standing, kneeling, walking, reaching, twisting, grasping, lifting, listening, using computer, telephone, and speaking. * Stand, sit, walk, bend (at neck & waist), climb, crawl, reach (above & below shoulder level), kneel, push/pull, twist (at neck and waist), and squat (as needed) for duration of shift, walking 2-4 miles during an 8-hour shift. Simple/power grasping, repetitive use of the hands and fine hand manipulation is required to complete essential functions. * Lift (to a height of 3 to 6 feet), grasp, or otherwise carry items and material weighing up to 100 lbs. or more. WORKING CONDITIONS Work performed indoors, in climate controlled environment. The noise level in the work environment is usually moderate. Employee may be exposed to odor and secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Come join Team Atlantis! As Mobile Sports Betting Marketing Manager you will be responsible for developing and executing comprehensive marketing strategies to promote a sports betting platform, acquiring new patrons, driving engagement, and maximizing revenue by leveraging various channels such as digital, social media, partnerships and promotional campaigns. Responsibilities * Design and manage promotional offers, bonus bet structures, and loyalty programs to acquire and retain new and existing patrons. * Create a strong player acquisition strategy through the Sports betting mobile app. * Develop targeted patron acquisition strategies to attract new users through successful promotions, partnerships, referral programs and influencer marketing. * Manage patron lifecycle marketing initiatives to retain existing customers and increase their engagement with the mobile app platform. * Monitor guest feedback and implement necessary adjustments to marketing campaigns based on data insights. * Work closely with IGT to thoroughly develop and track all active promotions. * Manage the development and execution of multi-channel marketing campaigns across digital platforms (website, social media, email), traditional media (TV, radio), and partnerships with sports teams or leagues. * Develop creative content to promote the sports betting platform and its features * Oversee paid advertising campaigns on search engines, social media platforms, and affiliate networks to reach target demographics. * Implement effective strategies to optimize website visibility for relevant search queries * Analyze website traffic and user behavior to identify areas for improvement and conversion optimization. * Other duties as assigned. While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Strong understanding of the sports betting industry, including rules, odds, promotions, and market dynamics. * Proven experience in sports betting digital marketing, including paid advertising, social media marketing, and content creation. * Excellent analytical skills to measure campaign performance and make data-driven decisions. * Exceptional communication and collaboration skills * Bachelor's degree in marketing, business, or a related field. * Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. * Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Recreation /Fitness Discounts * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement

Come join Team Atlantis! We are currently accepting application for a Cook at the Manhattan Deli. As a Cook within the Atlantis Casino Resort and Spa, you will play a crucial role in providing an exceptional dining experience for our guests. Your culinary expertise, attention to detail, and passion for creating delicious and visually appealing dishes will contribute to the success of our renowned restaurant. Responsibilities * Prepare a wide variety of dishes, including appetizers, entrees, salads, and desserts, while ensuring adherence to standardized recipes and presentation guidelines. * Follow proper food handling and sanitation procedures to ensure food safety and quality. * Collaborate with fellow kitchen staff to ensure efficient production and timely service. * Utilize various cooking techniques such as grilling, frying, sautéing, baking, and roasting to create flavorful and visually appealing dishes. * Adjust cooking methods and timings based on ingredient freshness and guest preferences. * Execute menu items with precision, maintaining consistency in taste, appearance, and portion size. * Monitor inventory levels and communicate any shortages or excesses to the sous chef or kitchen manager. * Taste and evaluate dishes for flavor, seasoning, and quality before they are served to guests. * Implement corrective actions when necessary to ensure the highest standard of dishes. * Work closely with fellow cooks, kitchen staff, and sous chefs to coordinate cooking times and maintain a smooth kitchen operation. * Participate in training and mentoring junior kitchen staff members. * Adhere to strict hygiene, health, and safety standards, including proper use of equipment, utensils, and personal protective equipment. * Keep workstations clean and organized, practicing good sanitation habits throughout the shift. * Manage multiple orders simultaneously, ensuring timely completion while upholding quality standards. * Assist in maintaining kitchen inventory, rotating stock, and minimizing food waste. * Other duties as assigned my management While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications * Proven experience as a Cook in a high-volume restaurant setting. * Knowledge of various cooking techniques and methods. * Familiarity with food safety regulations and best practices. * Ability to work effectively in a fast-paced environment. * Strong communication and teamwork skills. * Flexibility to work shifts, including evenings, weekends, and holidays. * Culinary degree or relevant culinary certifications are a plus. Physical Requirements: * Ability to stand for extended periods and lift heavy pots, pans, and trays. * Comfortable working in a hot and fast-paced kitchen environment. * Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair and nail colors. * Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement

ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: * Assume the role of primary medical provider until relieved by RFD or REMSA or patient declines further care. * Respond to all medical emergencies on a priority basis. * Conduct thorough and complete assessments. * Assist with recommending appropriate course of action involving team member injuries. * Complete team member injury reports (Worker's Comp/C1). * Respond quickly to emergency conditions such as fire, safety hazards, and threats to life and/or property. * Memorize and monitor life safety systems installed on property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers. * Serve and promote a safe environment for hotel guests and team members. * In the event of a medical emergency, take control and instruct Security Officers trained in First Aid. * Respond with armed officers during high-risk events and stage within the warm zone ready to provide immediately lifesaving care to injured team members or guests. * Complete approved Tactical Emergency Combat Casualty Care course at company expense. * Complete quarterly trainings with other EMTs as well as Special Response Team. * Complete AHA BLS Instructor course at company expense so as to instruct Security officers in Basic Life Support * Assist Life Safety Supervisor in conducting quarterly CPR trainings for all Security Personnel. * Maintain order in the hotel focusing on the welfare of the guests and team members. * Conduct arrests of guest or team members who violate misdemeanor and felony laws. * Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, team members, patrons and property. * Screen persons entering entrances for purpose and authorization. * Stand stationary/mobile posts inside/outside the hotel as directed by Security Management. * Patrol the property on a continual basis assisting guests/team members and securing the hotel property against loss and/or damage. * Be observant in all areas inside/outside of the hotel for safety concerns or suspicious circumstances. * Use good judgment, reason and a calm demeanor when approaching a disgruntled individual. In the event of a confrontation, separate the involved persons without getting hurt or escalating the situation. * Complete investigations and subsequent reports by asking questions pertinent to the situation such as: who, what, where why, how, etc. in order to gather sufficient details to thoroughly satisfy investigation/report requirements. Use a computer report writing system to complete reports and be able to follow through/up on any given report. * Make constant contact with both guests and team members to provide optimal service. This includes contact with various hotel departments in an effort to provide/obtain pertinent information needed for guest service, investigations, etc. * Any other duties as assigned within the scope of this position. KNOWLEDGE/SKILLS/ABILITIES * Ability to work in a fast-paced, prone to interruptions environment while managing several tasks simultaneously. * Exceptional oral and written communication skills with ability to accurately and efficiently draft written reports. * High level of understanding of interpersonal skills to productively work with and respond to questions from Managers, staff, clients, Law Enforcement and the general public. * Excellent time management skills. * High level of problem-solving abilities and an ability to remain calm in critical incidents. * Cooperate with and gain the trust of, a range of persons with differing personalities. * Ability of simple math, and complex reading, writing, and task completion skills is required. * Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, driving, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making. * Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. * Must be a minimum of 21 years of age. EDUCATION AND/OR EXPERIENCE * Minimum of 1 year' experience in providing high quality emergency care preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities. CERTIFICATES AND LICENSES * Must be able to maintain appropriate Gaming License & Alcohol Awareness card. * Must obtain and maintain State of Nevada EMS License and AHA Basic Life Support Card. * Valid driver's license and must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position. PHYSICAL DEMANDS * While performing the duties of this job, the team member may be constantly standing, walking, occasionally sitting, reaching overhead, bending over, crouching, kneeling, climbing and frequently balancing during the duration of their shift. * Dependent on the assignment of the designated shift the team member must be able to lift/carry and push/pull up to 25lbs or less frequently or up to 100lbs occasionally. * Dependent on the assignment of the designated shift the team member may be frequently driving. * The team member will constantly have repetitive use of both feet and hands and require frequent light and occasional firm/strong grasping motions. Finger dexterity of both hands will be occasionally required. * Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision. * The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT * Work performed frequently indoors and outdoors alone or with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices. * Team Member may be exposed to confined areas, extreme heat or cold, wet and/or humid areas, dirt/dust, moving objects, high places, and slippery surfaces. * The noise level in the work environment is usually moderate to loud. * Team Member may be exposed to vibrations, fumes/odor and/or secondhand smoke. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: * Ensure the highest possible standards of guest service are provided and listen and respond to guest and team member concerns and questions. * Recommend and implement strategies to develop new players and increase return visits for high-level casino guests to increase profits. * Make room reservations, arrange for amenities, airline reservations, and limo arrangements as necessary for casino guests. Complete all necessary paperwork (i.e., comp slips, reservation request forms, etc.). * Make appropriate decisions regarding complimentary based on recorded play, earned points, comp availability, and guest profitability. * Communicate with premium/rated guests through telemarketing, letter writing, email, or in person about services, promotional opportunities, and special events. Arrange for guests to join these events. * Maintain accurate call logs and follow-up actions to ensure guest engagement and conversion. * Respond to guest complaints in a considerate, professional, and positive manner that displays concern for their experience. * Regain guest loyalty under difficult circumstances. * Maintain current knowledge of all events, promotions, and special functions by reviewing all available information to provide guests with accurate details and ensure satisfaction. * Proactively seek out new business on the casino floor, introducing the benefits of and soliciting enrollment for the Player's Club. * Devote significant time being visible and available on the casino floor to meet and greet guests during individual visits and special events. * Prioritize, organize, and complete multiple activities in a high-pressure environment. * Production Expectations: * Share best practices and support team objectives to achieve overall departmental goals. * Achieve the goals and objectives of the Marketing Department. * Attend and satisfactorily complete all required training as assigned and required. * Assist with special events and promotions as needed or assigned. * Any other duties as assigned within the scope of this position. KNOWLEDGE/SKILLS/ABILITIES * Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company. * Possess a strong attention to detail and engaging presentation skills. Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and the public. * Excellent time management, problem solving and organizational skills are a must. * Must be proficient in Microsoft Office Products: Excel, Word, Power Point, Publisher, and Outlook. * Must be able to maintain a pleasant, friendly, and welcoming attitude at all times. * Ability of simple reading, writing, math, and complex task completion skills is required. * Must have the following skills: clerical, compiling, coordination, analyzing, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making. * Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. * Must be a minimum of 21 years of age. EDUCATION and/or EXPERIENCE * Minimum 5 years Casino Host experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities. CERTIFICATES AND LICENSES * Must be able to maintain appropriate Gaming License & Alcohol Awareness card. PHYSICAL DEMANDS * While performing the duties of this job, the team member is constantly sitting, frequently standing, walking, occasionally reaching overhead, bending over, crouching, and kneeling during the duration of their shift. * Must be able to push/pull and/or carry/lift 10lbs or less constantly and 50lbs or less occasionally. * The team member will constantly have repetitive use of both hands, frequent light grasping motions, and occasional firm/strong grasping motions. Finger dexterity of both hands will be constantly required. * Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision. * The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT * Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and electrical devices. * Team member may be exposed to confined areas, extreme heat, extreme cold, wet and/or humid conditions, vibrations, moving objects, high places, and slippery surfaces. * The noise level in the work environment is moderate but can be quiet or loud at times. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: * Maintain the cleanliness of kitchens. * Sanitize stoves/ovens, grills, hoods, steam tables, dishwashing machines, walls floors, etc. in kitchen, dining and restroom areas. * Use correct cleaning chemicals for designated items according to O.S.H.A. regulations. * Change oil in deep fryer. Clean fryer and replace oil. * Maintain inventory of supplies needed to perform duties assigned to the stewarding department. Keep all equipment and supplies well organized. * Operate and maintain dish machines, glass machines, floor scrubbers and burnishing machines. * Clean floors, mats and drains for sanitary reasons using mops, brooms, scrapers, scrubbers and chemicals. * Remove dirty dishes from cooks line (or disassembly areas) and take to dish room for cleaning and re-stock cooks line with clean dishes. * Report all maintenance issues. Inform supervisors if equipment is found to be faulty or broken. * Any other duties as assigned within the scope of this position. KNOWLEDGE/SKILLS/ABILITIES * Knowledgeable and proficient in all Stewards equipment, chemicals, & techniques. * Knowledge of OSHA and safety standards. * Ability of simple reading, writing, math, and complex task completion skills is required. * Must have the following skills: precision working, following instructions, influencing others, memorization, independent judgment, and decision making. * Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. * Must be a minimum of 18 years of age. EDUCATION and/or EXPERIENCE * Minimum 1 year of janitorial kitchen/restaurant experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities. PHYSICAL DEMANDS * While performing the duties of this job, the team member is occasionally sitting and constantly standing, walking, reaching overhead, bending over, crouching, kneeling, crawling, climbing, and balancing during the duration of their shift. * Must be able to constantly lift/carry and push/pull up to 50lbs or less. * The team member will have constant repetitive use of both feet and both hands. Team member will have constant light and firm/strong grasping motions. Finger dexterity of both hands will be constantly required. * Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision. * The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT * Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around mechanical and other electrical devices. * Team Member may be around flame/heat generated devices. * Team member may have to work in confined areas, extreme heat, extreme cold, wet and/or humid conditions as well as around dirt/dust, moving objects, high places, and slippery surfaces. * The noise level in the work environment is usually moderate but may be loud at times and possible exposure to vibrations. * Team Member may be exposed to solvents/oils, fumes/odor, and/or secondhand smoke. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.