Patient Service Representative jobs at Granger Medical Clinic

Envision Imaging is looking for a PRN Patient Service Representative to join our team! , no set schedule | Position Pay Range $17.95 - $21.60 Shifts available at both our Bountiful and Draper locations Summary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients' insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis. Essential Functions 1. Answers inbound calls to the Center. 2. Provides a friendly and warm greeting to all patients and/or providers. 3. Checks scheduled patients in/out and ensures proper documentation is received from patient. 4. Collects co-pays, co-insurance, and deductible if necessary. 5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed. 6. Ensures accurate data entry for patient registration. 7. Assists with medical records as needed. 8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements. 9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS. 10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.) 11. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed. 12. Facilitates no-show appointments (calling patients, cancelling, rescheduling). 13. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients). 14. Monitors waiting room to avoid extended wait time and to assists patients as needed. 15. Requests orders and processes new/same-day requests. 16. Requests all patients complete a satisfaction survey after their exam. 17. Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies 1. Communication Proficiency. 2. Organizational Skills. 3. Time Management. 4. Problem Solving/Analysis. 5. Customer/Client Focus. 6. Collaboration Skills. Supervisory Responsibilities This position has no supervision responsibilities. Work Environment This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear. Travel No travel is expected for this position. Job Qualifications Minimum Qualifications/Experience:  One plus year of experience providing exceptional customer service - healthcare environment preferred  Detail oriented, self-motivated, a problem solver and a team player  Ability to navigate multiple computer screens and browsers quickly and accurately  Ability to excel in a very fast-pace team environment  Ability to continuously “exceed” company and customer expectation  Strong communication skills & professional demeanor Education/Certifications:  Minimum of High School diploma or equivalent (GED) Additional Eligibility Qualifications None required for this position. Compliance Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company. Company Benefits Below is a list of benefits that are offered to employees, once eligibility is met.  Health Benefits: Medical/Dental/Vision/Life Insurance  Company Matched 401k Plan  Employee Stock Ownership Plan  Paid Time Off + Paid Holidays  Employee Assistance Program Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision. OSHA Exposure Rating: 1 It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids. Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

Join our dedicated team at Park City Surgery Center in beautiful Park City, Utah! We are seeking someone with a professional demeanor who can work well under pressure, will provide great customer service to our patients, and is able to multitask! Join a team where your work makes a meaningful impact. We value team members who contribute to a supportive, solutions-focused culture and believe in being part of something greater than themselves. GENERAL SUMMARY OF DUTIES: The Patient Services Representative performs general business office functions that may include some or all of the following: * Charge capture and over-the-counter payment posting * Insurance verification and eligibility * Insurance pre-authorization/pre-certifications * Counseling patients and families on insurance and payment issues prior to surgery * Ensures all insurance, demographic, and eligibility information is obtained from patients and enter into the billing system in an accurate and timely manner * Register patients in the system * Collect and revise all patient insurance information * Collects co-pays, deductibles and other out of pocket amounts at the time of service * Balances receipts, reconciles daily work batches and prepares audit trail * Work collaboratively with Business Office staff to ensure a smooth experience for our patients * Other duties as assigned If you're someone who is highly detailed, thrives in a fast-paced environment, and enjoys helping others over the phone, this role will be a great fit! The position includes consistent daily phone communication and heavy computer usage. Required Qualifications: * High school diploma or GED required * College degree a plus * Two years minimum front office experience in a medical environment (preferred) * Excellent attention to detail and organizational skills * Ability to thrive in a fast-paced, high-volume environment * Effective communication and interpersonal skills What We Offer: * Work-Life Balance: Monday - Friday schedule, no weekends, no holidays, and no on-call shifts * Competitive Compensation: Attractive salary based on experience * Benefits: Comprehensive benefits package including PTO, 401K, and more * Team Environment: Work with a highly skilled and supportive team in an orthopedic-focused surgery center * Location: Enjoy living and working in beautiful Park City, Utah, known for its scenic mountain views and outdoor lifestyle Benefits: * Comprehensive health, dental, and vision insurance * Health Savings Account with an employer contribution * Life Insurance * PTO * 401(k) retirement plan with a company match * And more! Apply today and become part of our exceptional team! Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Job Details Cedar City Clinic - Cedar City, UT Part Time AnyDescription Job Responsibilities: · Welcomes and greets patients and visitors in person · Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel · Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone · Scheduling within the guidelines of multiple providers, verifying schedules and insurances · Assure the accurate new patient packet is mailed or emailed at time of scheduling · Ensure efficiency while maintaining excellent patient service in a courteous and professional manner. · Maintains and accurately document all patient request and information in the patient EHR, including but not limited to: Demographic information Collect and post/record payments for patients Cost Estimates Verify insurance coverage, benefits, and client financial responsibility § Max out of pocket § Deductible § Copay § Coinsurance · Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays · Maintain reception areas · Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times · Coordination of patient referrals · Ability to multitask · Maintains operations by following policies and procedures; reporting needed changes · Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well · Demonstrate respect for our patients and fellow care team members in every interaction · Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service · Always maintain a professional and positive attitude · Demonstrate teamwork and support for fellow team members by offering assistance as needed Qualifications Requirements: · Must have high school diploma or GED · Computer proficiency and phone skills are required · Excellent communication and customer service skills · Positive attitude · Team player · Healthcare Experience (preferred) but will train the Right person

Job Details Richfield Clinic - Richfield, UT Full Time AnyDescription Job Responsibilities: · Welcomes and greets patients and visitors in person · Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel · Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone · Scheduling within the guidelines of multiple providers, verifying schedules and insurances · Assure the accurate new patient packet is mailed or emailed at time of scheduling · Ensure efficiency while maintaining excellent patient service in a courteous and professional manner. · Maintains and accurately document all patient request and information in the patient EHR, including but not limited to: Demographic information Collect and post/record payments for patients Cost Estimates Verify insurance coverage, benefits, and client financial responsibility § Max out of pocket § Deductible § Copay § Coinsurance · Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays · Maintain reception areas · Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times · Coordination of patient referrals · Ability to multitask · Maintains operations by following policies and procedures; reporting needed changes · Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well · Demonstrate respect for our patients and fellow care team members in every interaction · Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service · Always maintain a professional and positive attitude · Demonstrate teamwork and support for fellow team members by offering assistance as needed Qualifications Requirements: · Must have high school diploma or GED · Computer proficiency and phone skills are required · Excellent communication and customer service skills · Positive attitude · Team player · Healthcare Experience (preferred) but will train the Right person

Performs general business office functions that may include some or all of the following: charge capture and over-the-counter payment posting; insurance verification and eligibility; insurance pre-authorization/pre-certifications; counseling patients and families on insurance and payment issues prior to surgery. Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the billing system in an accurate and timely manner. Registers patients in the system. Collects and revises all patient insurance information. Collects co-pays, deductibles and other out of pocket amounts at the time of service. Posts approved adjustments to patient accounts. Balances receipts, reconciles daily work batches and prepares audit trail. Primary Responsibilities: * Ensure overall total customer satisfaction. * Greet patients in a courteous and professional manner. * Answer all incoming calls in a courteous and professional manner. * Respond to the patients' needs or direct them to the appropriate person for assistance. * Take detailed messages and confirm the appropriate people receive them. * Obtain overall operational knowledge of the center in order to assist in the triage process. * Have insurance knowledge, i.e., be aware that HMO patients need a referral for each visit and which insurances the center accepts. * Ensure that patients' needs are handled in a timely and efficient manner. * Ensure that benefit verification and pre-certification is completed for each scheduled case. * Schedule patients into the billing system immediately upon receipt of the information from the surgeon offices. * Prepare new chart including a copy of the insurance card(s), demographic information sheet, any referrals and obtain any signatures on center required paper work. * Established patients - verify demographic and insurance information at each visit. * Have knowledge of CPT-4 and ICD-9 coding, as well as the changing Medicare and Medicaid regulations and guidelines. * On the day of surgery, enter patient charges, payments and approved discounts into the billing system. * Collect unmet deductibles, coinsurance, co-payments and outstanding past due patient balances on the day of surgery. * Ensure that paperwork processing is confidential, efficient and timely. Position Description: * Balance out at the end of day and perform necessary End of Day process for the center. * Pull patient charts for the next day's appointments by the end of the current day. * File all charts by the end of the day. * Open and distribute all incoming mail and packages in accordance with policies and procedures. * Maintain a neat and orderly workspace and an adequate supply of charts, forms and tools to perform the job. * Maintain strictest confidentially of all information related to medical records, communication between staff and the patient as well as any events surrounding the patients' treatment. * Perform all other duties as assigned. Qualifications: * Education: High School Diploma or GED required. College degree a plus. * Experience: Two years minimum front office experience in an ASC or medical office. * Prior use and experience with medical billing applications. * CPT and ICD-9 coding experience required. * Skills and Abilities: Excellent communication skills, both written and verbal. * Ability to work independently. * Ability to understand and interpret policies and regulations. * Strong information systems knowledge - particular knowledge of Microsoft Windows, Excel and Word required.

Alta View Surgery Center is looking for a Part-Time Patient Service Representative to join their team! Alta View Surgery Center is a multi-specialty ASC that focuses on ENT, Ophthalmology, and Gastroenterology procedures across their 4 ORs and 4 Procedure Rooms. The center provides great patient care in partnership with local physicians, Intermountain Health, and Surgery Partners. See below for role-specific details and apply today to join a growing team! JOB TITLE: Patient Service Representative (Part-Time) GENERAL SUMMARY OF DUTIES: The Patient Services Representative performs general business office functions that may include some or all of the following: * Charge capture and over-the-counter payment posting. * Insurance verification and eligibility. * Insurance pre-authorization/pre-certifications. * Counseling patients and families on insurance and payment issues prior to surgery. * Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the billing system in an accurate and timely manner. * Registers patients in the system. * Collects and revises all patient insurance information. * Collects co-pays, deductibles and other out of pocket amounts at the time of service. * Posts approved adjustments to patient accounts. * Balances receipts, reconciles daily work batches and prepares audit trail. * Other responsibilities as deemed necessary. REQUIREMENTS: * High school diploma or GED required. * College degree a plus. * Two years minimum front office experience in a medical environment. Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position, working 40 hours per week, 10 AM - 6 PM. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and team members * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) * Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned Required: * High school diploma, or equivalent * Microsoft Office Suite experience * Proficient with using computer systems and typing * Able to handle multi-level phone system with a high volume of calls at one time Preferred: * One (1) year customer service experience * Medical terminology and previous clinical business office experience * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* DailyPay implementation is contingent upon initial set-up period.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position, working 40 hours per week, 10 AM - 6 PM. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and team members * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) * Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned Required: * High school diploma, or equivalent * Microsoft Office Suite experience * Proficient with using computer systems and typing * Able to handle multi-level phone system with a high volume of calls at one time Preferred: * One (1) year customer service experience * Medical terminology and previous clinical business office experience * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* DailyPay implementation is contingent upon initial set-up period.

Wee Care Pediatrics is looking for motivated individuals in their Patient Services Department, who are dedicated to delivering excellence in customer service. Patient Services Representative Type: Part -Time Schedule: Monday - Friday 4pm-8pm Job Description: In this position, as a Patient Services Representative, you will be responsible for the accurate scheduling of appointments, routing messages to appropriate departments, greeting and checking-in patients, updating personal and insurance information, collecting co-pays and payments on accounts, monitoring the waiting area to ensure appropriate flow of patients, and other duties as assigned. Job Qualifications: Previous customer service experience highly recommended. Experience working in a medical office setting desired. Ability to communicate effectively with providers, staff, and patients/parents. Capable of prioritizing multiple job demands and work in a fast-paced health care environment. Demonstrate compassion and understanding for the patient and families. Basic computer knowledge and phone etiquette required. Must possess a GED/High School diploma.

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. **Shift Details: Fridays 6:30 A.M. - 5:00 P.M.** **Essential Functions** . + Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care. + Documents all phone calls accurately and completely in the electronic medical record (EMR). + Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. + Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients. + Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization . + Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments. + Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved. **Skills** + Professional etiquette and communication. + Collaboration / Teamwork + Confidentiality + Customer service + Resolving patient needs + Computer literacy + Time management + Critical thinking/situational awareness + Cash management **Minimum Qualifications** + Six months of customer service experience involving interactions with customers. + Demonstrated basic computer skills involving word processing and data entry. + Professional manner and strong interpersonal and communication skills. + Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. + Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. **Preferred Qualifications** + One year of customer service experience involving interactions with customers in person and by phone. + Billing and collections experience. + Computer literacy in using electronic medical records (EMR) systems and other relevant software. + High school diploma or GED preferred. + Multilingual **Physical Requirements:** **Physical Requirements** + Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. + Position may require standing for long periods of time, lifting supplies + May assist patients into/out of the clinic. **Location:** Hurricane Valley Clinic **Work City:** Hurricane **Work State:** Utah **Scheduled Weekly Hours:** 10 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $17.86 - $23.22 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

JOB TITLE: Insurance Verification Specialist/Scheduler Full Time GENERAL SUMMARY OF DUTIES: Responsible for scheduling all surgery cases, verifying patient eligibility and benefits, verifying insurance prior authorizations, and providing patient estimates. He/She will liaise with multiple referring doctor's offices and will be an integral part of our business office team and will be valued as a key member of our organization. SUPERVISION RECEIVED: Business Office Manager ESSENTIAL FUNCTIONS: * Scheduling surgeries for the surgery center. * Work with physician offices daily to ensure surgery center has all essential information to be prepared to perform procedures and verify and provide financial clearance prior to surgery. * Select appropriate physician preference cards for facility staff to be prepared for procedure. * Verify patient insurance eligibility and benefits and confirm procedure is a covered service under their insurance plan for the surgery center. * Verify authorizations and pre-certifications and work with physician offices and insurance to obtain as needed. * Calculate and provide estimated financial responsibility to patients prior to services. * Provide back-up support for the front office and registration as needed. * Perform other duties as assigned. EDUCATION & EXPERIENCE: * High School Diploma or GED * Minimum 1-2 years of experience scheduling appointments and/or surgeries, preferred * Minimum 1-2 years of experience with medical insurance verification and authorizations for medical procedures, preferred KNOWLEDGE: * Knowledge of clinic policies and procedures. * Knowledge of managed care contracts and utilization. * Knowledge of CPT & ICD-10 Codes * Knowledge of Deductibles, Coinsurance, and Copays * Knowledge of computer systems, programs and spreadsheet applications. * Knowledge of medical terminology SKILLS: * Skill in gathering and reporting scheduling and claim information. * Skill in written and verbal communication and customer relations. * Ability to multi-task, manage time effectively, and deliver results. * Strict attention to detail. * Intermediate computer skills and knowledge of Microsoft Office. * Ability to work effectively with medical staff, physician offices, billing office, and external agencies. * Ability to identify, analyze and solve problems. * Ability to deal courteously and professionally with internal and external customers. * Ability to provide excellent customer service to diverse population. PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment. ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work and computer work. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. Benefits: * Comprehensive health, dental, and vision insurance * Health Savings Account with an employer contribution * Life Insurance * PTO * 401(k) retirement plan with a company match * And more! Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. **Essential Functions** . + Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care. + Documents all phone calls accurately and completely in the electronic medical record (EMR). + Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. + Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients. + Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization . + Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments. + Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved. **Skills** + Professional etiquette and communication. + Collaboration / Teamwork + Confidentiality + Customer service + Resolving patient needs + Computer literacy + Time management + Critical thinking/situational awareness + Cash management **Minimum Qualifications** + Six months of customer service experience involving interactions with customers. + Demonstrated basic computer skills involving word processing and data entry. + Professional manner and strong interpersonal and communication skills. + Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. + Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. **Preferred Qualifications** + One year of customer service experience involving interactions with customers in person and by phone. + Billing and collections experience. + Computer literacy in using electronic medical records (EMR) systems and other relevant software. + High school diploma or GED preferred. + Multilingual **Physical Requirements:** **Physical Requirements** + Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. + Position may require standing for long periods of time, lifting supplies + May assist patients into/out of the clinic. **Location:** Logan Clinic **Work City:** Logan **Work State:** Utah **Scheduled Weekly Hours:** 36 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $17.86 - $23.22 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. **Essential Functions** . + Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care. + Documents all phone calls accurately and completely in the electronic medical record (EMR). + Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. + Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients. + Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization . + Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments. + Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved. **Skills** + Professional etiquette and communication. + Collaboration / Teamwork + Confidentiality + Customer service + Resolving patient needs + Computer literacy + Time management + Critical thinking/situational awareness + Cash management Job Details + **Benefits Eligible** : No + **Shift Details:** PRN, no guaranteed weekly hours. Expectation minimum 1 shift pick up-per pay period. First contact for sick calls, vacation coverage, etc. May pick up shifts at other Instacares in the Central Market for additional hours or if mandatory pay period hours are not available at West Valley. + **Unit/Location:** West Valley Instacare. Clinic. Open Mon-Fri 8am-8pm, Sat. and Sun 8am-4pm. Open most Holidays. **Minimum Qualifications** + Six months of customer service experience involving interactions with customers. + Demonstrated basic computer skills involving word processing and data entry. + Professional manner and strong interpersonal and communication skills. + Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. + Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. **Preferred Qualifications** + One year of customer service experience involving interactions with customers in person and by phone. + Billing and collections experience. + Computer literacy in using electronic medical records (EMR) systems and other relevant software. + High school diploma or GED preferred. + Multilingual **Physical Requirements:** **Physical Requirements** + Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. + Position may require standing for long periods of time, lifting supplies + May assist patients into/out of the clinic. **Location:** West Valley Clinic **Work City:** West Valley City **Work State:** Utah **Scheduled Weekly Hours:** 0 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $17.86 - $23.22 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

ESSENTIAL FUNCTIONS: * Ensure all records are maintained in absolute integrity and in compliance with applicable regulations and requirements. * Obtaining or updating required referrals and authorizations via phone, fax, on-line, etc. * Review reports daily for patients requiring authorizations, pre-notification, and insurance benefit verification. * Data entry in a fast-paced environment with high expectations on accuracy. * Updates the patient account with details of the insurance verification. * Coordinating with patients regarding their insurance benefits. * Identifies deductibles, co-pays, and self-pay accounts. * Notifying the appropriate staff members if treatment or service is denied. * Assist manager and other staff with account questions when presented. * Perform other duties as assigned. * Rely on experience and judgment to plan and accomplish goals. KNOWLEDGE: * Knowledge of revenue cycle in healthcare * Knowledge of clinic policies and procedures. * Knowledge of managed care contracts and utilization. * Knowledge of computer systems, programs, and spreadsheet applications. * Knowledge of medical terminology. * Knowledge of CPTS/ICD-9 SKILLS: * Skill in gathering and reporting claim information. * Skill in solving utilization problems. * Skill in written and verbal communication and customer relations. ABILITIES: * Ability to work effectively with billing and medical staff and external agencies. * Ability to identify, analyze and solve problems. * Ability to practice time management * Ability to prioritize and stay organized PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment. ENVIRONMENTAL/WORKING CONDITIONS: Remote: * Employee must ensure they have an environment appropriate for work purposes that includes telephone and computer work. * Employee must have appropriate telephone and secure internet connections suitable to meet role requirements. * Employee must have quiet, private space to maintain confidentiality. * The location must allow the employee to devote his/her attention to work during expected work hours. * Employee must be able to carry out same duties, assignments, and work obligations at their home office as they would when working on premises. * Workweek remains the same as the scheduled working hours for the CBO * Employee must receive prior approval for any time away from work other than meal breaks. * Employee must be available by teams, phone, and email during work hours. * Employee must be available to attend required training and meetings via teams. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. **Essential Functions** . + Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care. + Documents all phone calls accurately and completely in the electronic medical record (EMR). + Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. + Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients. + Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization . + Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments. + Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved. **Job Details** + **_Benefits Eligible: Yes_** + **_Shift Details: Monday through Friday (40 hours) 8AM to 5PM_** + **_Unit/Location: Alta View Clinic - Sandy, UT_** + **_Additional Details: This position is on site only_** **Skills** + Professional etiquette and communication. + Collaboration / Teamwork + Confidentiality + Customer service + Resolving patient needs + Computer literacy + Time management + Critical thinking/situational awareness + Cash management **Minimum Qualifications** + Six months of customer service experience involving interactions with customers. + Demonstrated basic computer skills involving word processing and data entry. + Professional manner and strong interpersonal and communication skills. + Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. + Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. **Preferred Qualifications** + One year of customer service experience involving interactions with customers in person and by phone. + HealthCare setting experience + Appointment scheduling + Computer literacy in using electronic medical records (EMR) systems and other relevant software. + High school diploma or GED preferred. + Multilingual **Physical Requirements:** **Physical Requirements** + Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. + Position may require standing for long periods of time, lifting supplies + May assist patients into/out of the clinic. **Location:** Alta View Clinic **Work City:** Sandy **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $17.86 - $23.22 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. **Essential Functions** . + Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care. + Documents all phone calls accurately and completely in the electronic medical record (EMR). + Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. + Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients. + Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization . + Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments. + Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved. **Skills** + Professional etiquette and communication. + Collaboration / Teamwork + Confidentiality + Customer service + Resolving patient needs + Computer literacy + Time management + Critical thinking/situational awareness + Cash management Job Details + Benefits Eligible: _No_ + Shift Details: _As needed, 12 hour shifts_ + Unit/Location: _Memorial InstaCare (can pick up open shifts at other Central Market InstaCare locations)_ + Additional Details: _No remote option_ **Minimum Qualifications** + Six months of customer service experience involving interactions with customers. + Demonstrated basic computer skills involving word processing and data entry. + Professional manner and strong interpersonal and communication skills. + Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. + Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. **Preferred Qualifications** + One year of customer service experience involving interactions with customers in person and by phone. + Billing and collections experience. + Computer literacy in using electronic medical records (EMR) systems and other relevant software. + High school diploma or GED preferred. + Multilingual **Physical Requirements:** **Physical Requirements** + Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. + Position may require standing for long periods of time, lifting supplies + May assist patients into/out of the clinic. **Location:** Memorial Clinic **Work City:** Salt Lake City **Work State:** Utah **Scheduled Weekly Hours:** 0 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $17.86 - $23.22 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Creates and manages provider's surgery schedules, including in office procedure schedules and equipment. Maintains any changes or cancellations of surgeries for rescheduling and/or clinical follow up. Uses provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders. Meets with pre-op patients to explain the surgery process.. **Essential Functions** + Creates and manages provider's surgery/hospital procedure schedules. Maintains any changes, cancellations, rescheduling and/or clinical follow up on these schedules. Uses Provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders. + Obtains authorization for surgeries/hospital procedures by researching coverage and obtain prior auth for them. Verifies eligibility and benefits. Coordinates referral for patients that will go out of network. Point of contact for surgery authorization questions. Obtain proper CPT code from provider for authorization. + Proposes iCentra requirements to create a pre-surgical FIN# and to create required surgical scheduling card for the Hospital scheduler to pull the case information, where applicable. + Coordinate with the provider to ensures all necessary surgical/procedure equipment is requested for any special item that needs to be pulled from Hospital supplies or special equipment that needs to be brought in by surgical supply Reps. Coordinates any necessary Hospital items with nursing staff at the Hospital. Calls in surgical/procedure order for Providers the Hospital surgery/procedure scheduler day before cases. + Meets with surgery/procedure patients to explain the process. This includes pre-op labs, tests, or any pre-requisite that needs prior attention. Coordinates with Providers and Medical Staff any red flag pre-operative health concerns for patient safety. + Scan and Document process in patient charts and relay cost estimations. Investigate billing disputes for surgery/procedure. **Skills** + Medical Insurance Coding + Computer Literacy + Patient Care + Health Care + Medical Procedures + Medical Terminology + Electronic Medical Records (EMR) + Surgeries + Patient Safety **Minimum Qualifications** + Two years of medical registration, billing, collection, scheduling, or insurance experience, + Two years of customer service experience + Working knowledge of word processing, spreadsheet, email, and calendaring programs. **Preferred Qualifications** + Associate's Degree. Degree must be obtained through an accredited institution. Education is verified. + Two years at Intermountain Health as a PSR, MA or similar position + Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts. + EMR experience + Bi-lingual - Spanish speaking + Knowledge of medical terminology + Versed in CPT/ICD codes **Physical Requirements:** **Physical Requirements** + Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. + For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. **Location:** Central Orem Clinic **Work City:** Orem **Work State:** Utah **Scheduled Weekly Hours:** 36 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.85 - $30.21 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Creates and manages provider's surgery schedules, including in office procedure schedules and equipment. Maintains any changes or cancellations of surgeries for rescheduling and/or clinical follow up. Uses provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders. Meets with pre-op patients to explain the surgery process.. **Essential Functions** + Creates and manages provider's surgery/hospital procedure schedules. Maintains any changes, cancellations, rescheduling and/or clinical follow up on these schedules. Uses Provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders. + Obtains authorization for surgeries/hospital procedures by researching coverage and obtain prior auth for them. Verifies eligibility and benefits. Coordinates referral for patients that will go out of network. Point of contact for surgery authorization questions. Obtain proper CPT code from provider for authorization. + Proposes iCentra requirements to create a pre-surgical FIN# and to create required surgical scheduling card for the Hospital scheduler to pull the case information, where applicable. + Coordinate with the provider to ensures all necessary surgical/procedure equipment is requested for any special item that needs to be pulled from Hospital supplies or special equipment that needs to be brought in by surgical supply Reps. Coordinates any necessary Hospital items with nursing staff at the Hospital. Calls in surgical/procedure order for Providers the Hospital surgery/procedure scheduler day before cases. + Meets with surgery/procedure patients to explain the process. This includes pre-op labs, tests, or any pre-requisite that needs prior attention. Coordinates with Providers and Medical Staff any red flag pre-operative health concerns for patient safety. + Scan and Document process in patient charts and relay cost estimations. Investigate billing disputes for surgery/procedure. **Skills** + Medical Insurance Coding + Computer Literacy + Patient Care + Health Care + Medical Procedures + Medical Terminology + Electronic Medical Records (EMR) + Surgeries + Patient Safety **Minimum Qualifications** + Two years of medical registration, billing, collection, scheduling, or insurance experience, + Two years of customer service experience + Working knowledge of word processing, spreadsheet, email, and calendaring programs. **Preferred Qualifications** + Associate's Degree. Degree must be obtained through an accredited institution. Education is verified. + Two years at Intermountain Health as a PSR, MA or similar position + Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts. + EMR experience + Bi-lingual - Spanish speaking + Knowledge of medical terminology + Versed in CPT/ICD codes **Physical Requirements:** **Physical Requirements** + Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. + For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. **Location:** Utah Valley Outpatient Center **Work City:** Provo **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.85 - $30.21 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.