Granite Telecommunications jobs

The Channel Sales Associate will work closely with Granite Regional Channel Managers to identify and prospect new agent opportunities for the Regional Channel Management (RCM) team. In this role, the associate will help establish agent relationships, assist with the onboarding process, and support the overall success of new agent partnerships. The position involves extensive communication with telecom services distributors, facilitating the smooth introduction of Granite's capabilities, and coordinating with various internal teams. Key Responsibilities: * Contact Telecom Services Distributors: Initiate outreach to telecom services distributors to introduce Granite's offerings and capabilities, setting the stage for potential partnerships. * Coordinate with Channel Managers: Collaborate with Granite Channel Managers to schedule follow-up meetings and further establish agent partner relationships with distributors. * Facilitate Agent ID Creation: Assist in the creation and management of agent IDs for new representatives. * Agent Onboarding Process: Oversee the new agent partner onboarding process, ensuring a seamless transition and introduction to Granite's support team and resources. * Cold Calling & Lead Generation: Actively prospect for new leads through cold calling and other outreach methods, demonstrating a strong work ethic and persistence. * Collaboration & Communication: Maintain clear, open communication with both internal teams and external partners to ensure all aspects of the onboarding process are completed in a timely manner. Required Skills and Qualifications: * Basic Excel Skills: Proficiency in basic Excel functions (e.g., data entry, sorting, and simple formulas). * Multitasking Ability: Ability to handle multiple tasks simultaneously while staying organized and efficient. * Communication Skills: Strong verbal and written communication skills, with the ability to interact professionally with a variety of internal and external stakeholders. * Previous experience in sales or channel management, particularly in the telecom industry, is a plus. * Familiarity with CRM tools or sales automation software. * Education: A Bachelor's degree in Business, Sales, or a related field is required. #LI-GC1 Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

My office is seeking for a reliable and detail-oriented individuals to support our remote operations. This role involves administrative assistance, data entry, and customer support tasks depending on assignment. Comprehensive training is provided, and prior experience is not required. Key Responsibilities: Perform basic data entry and administrative tasks Provide customer support via approved communication channels Follow work guidelines and procedures accurately Maintain professionalism and confidentiality at all times Requirements: Basic computer and typing skills Ability to follow instructions and work independently Reliable internet connection High school diploma or equivalent preferred No strict age requirement Compensation & Benefits: Pay range: $25 $45 per hour, depending on role and responsibilities Flexible work schedule (morning or evening options available) Training provided Paid time off and holiday benefits for eligible workers Company-provided equipment for approved candidates How to Apply: Interested candidates are encouraged to apply by submitting their resume. Qualified applicants will be contacted with next steps.

We are currently seeking to hire a seasoned Salesforce Administrator who wants to be part of a dynamic Salesforce Support team. Our Salesforce team seeks to improve the current instance by designing and building out new features as well as supporting production issues. Both efforts must be supported by leveraging Salesforce's declarative and programmatic solutions. The ideal candidate has a strong background in declarative development as an Admin and has added to their knowledge with basic code-based experience. This candidate also likes to work collaboratively with users and other team members to gather requirements, propose solutions and hand-off completed projects, as well as work independently to research options, create content, and conduct thorough testing. Duties and Responsibilities: * Administer and support Salesforce including user setups, profile and role management, custom fields, validation rules, page layouts, advanced flows, workflow/process builders, and custom * Document and develop project plans, requirements, and any other required technical documentation for projects and initiatives of various sizes that involve * Work cross-functionally with various business teams and other * Track and appropriately communicate expectations * Support and manage existing integrations, as well as support new line of business integrations, including third party systems and connected * Define, model, build, and test new, modified, and custom-built functionality, workflows, * Other duties as Required Qualifications: * 2+ years experience as a Salesforce Administrator * Proficient in Service and Sales Lightning Cloud * Strong understanding of relational databases and data integration tools; capable of using ETL tools, Data Loader, and manipulating data for load in * Experienced working in hyper-growth and heavy acquisition type organizations strongly * Experience with CPQ, Field Service, Service Cloud and Case Management a * Prior experience in the design/development/implementation of CRM * Strong interpersonal and presentation skills; strong written and verbal communication Preferred Qualifications: * Salesforce Administrator Certificate * Communications Industry experience * Strong Analytical Capabilities - Data Driven decision making with strong results Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

The Relationship Development Sales Associate is responsible for managing a dedicated portfolio of customer accounts. This role emphasizes proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling. The ideal candidate will leverage in-depth product knowledge, client insights, and executive-level engagement to deepen relationships, understand clients' business challenges, and grow accounts. Key Responsibilities: * Account Management: Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client's unique needs. * Quarterly Account Reviews: Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities. * Revenue Growth and Upselling: This is a quota-carrying role, with a focus on upselling our products exclusively to the existing client base. You'll work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients. * Executive-Level Engagement: Build relationships at the executive level to understand clients' strategic goals and align Granite's products to meet those objectives effectively. * Product Expertise: Develop in-depth knowledge of Granite's full range of products to position and sell the best solutions for each client. * Client Communication: Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges. * Strategic Account Planning: Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship. Qualifications: * Bachelor's degree in Business, Marketing, Communications, or a related field preferred. * 1-2 plus years of experience in account management, sales, or client relationship roles, ideally with a focus on upselling or quota-based growth. * Proven ability to build and maintain executive-level relationships. * Strong organizational skills and ability to manage a high volume of accounts. * Exceptional communication and interpersonal skills. * Ability to understand client business challenges and position solutions effectively. * Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite. * Flexibility for occasional travel to meet with clients, if necessary, though travel is not a primary aspect of this role. Benefits: * Competitive base salary with uncapped commission structure and quarterly bonus. * Comprehensive benefits package, including health, dental, and retirement plans. * Ongoing professional development and training opportunities. * Annual President's Club Trip * Collaborative and innovative work environment. * Opportunity for career advancement within a rapidly growing company. If you're a highly motivated individual who wants to grow your sales career and have uncapped earnings potential with a fast paced and progressive company, Granite has many opportunities for you. #LI-GC1 Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

Duties and Responsibilities: * Performing specific duties and projects assigned to intern by members of the Legal team. * Assisting in the drafting, proofreading and finalization of contracts and other legal documents. * Providing administrative-type support as necessary, including drafting correspondence, conducting online research and filing. * Working closely with and supporting the carrier relations, product and strategic initiatives departments as well as other Granite teams. * Responding to inquiries from, and generally supporting, the sales teams. * Attending and participating in meetings as required. #LI-ND1 Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

We are seeking a highly skilled and experienced Lead AI Engineer to join our dynamic team. The ideal candidate will excel at identifying and articulating complex business problems, and will develop innovative, scalable, and robust AI/ML solutions to address these challenges. Responsibilities will include designing, building, and deploying enterprise-grade AI systems, specifically focused on: * Agentic AI solutions to automate operational processes (e.g., interpreting trouble tickets, performing basic troubleshooting, interacting with online portals, data entry). * Retrieval-Augmented Generation (RAG) and ColBERTv2 pipelines for parsing, indexing, and querying enterprise documents to facilitate answers related to process guidelines, product knowledge, and training materials. * Function calling solutions leveraging Large Language Models (LLMs) to automate and perform precise actions in enterprise workflows. * Developing and applying reinforcement learning strategies to optimize and automate decision-making processes within enterprise operations. This role requires hands-on expertise with model fine-tuning, training pipelines, post-training optimization techniques (e.g., model distillation), classification models, and integrating AI systems within complex enterprise environments. Duties and Responsibilities * Develop and implement AI solutions leveraging fine-tuned Large Language Models (e.g., OpenAI models, LLaMA, Mistral). * Design, develop, and optimize Retrieval-Augmented Generation (RAG) pipelines using advanced vector databases (e.g., FAISS, Pinecone, Milvus). * Build and enhance agentic AI systems utilizing frameworks like LangChain, AutoGPT, or similar automation frameworks. * Deploy scalable ColBERTv2 architectures for semantic retrieval and classification. * Create robust pre-processing and post-processing pipelines to enhance model performance, accuracy, and interpretability. * Collaborate closely with cross-functional teams, including product managers, business stakeholders, data scientists, and software engineers. * Implement best practices in model distillation, quantization, and optimization for deployment in production environments. * Ensure compliance with enterprise-grade security, privacy standards, and data governance practices. * Provide leadership and mentorship to team members, supporting their technical development and career growth through coaching, training, and performance feedback. * Drive timely and successful completion of AI/ML projects by setting clear milestones, tracking progress, removing blockers, and aligning resources Required Qualifications * Bachelor's degree in Computer Science, Data Science, Machine Learning, AI, or related fields; advanced degree strongly preferred. * 5+ years of proven experience developing and deploying production-grade AI/ML systems. * Strong programming skills in Python, familiarity with libraries/frameworks such as PyTorch, TensorFlow, Hugging Face, and LangChain. * Demonstrated expertise with LLM fine-tuning (e.g., LoRA, PEFT), distillation, and model optimization. * Practical experience implementing RAG pipelines with embedding technologies and vector stores (e.g., FAISS, Pinecone). * Proven track record building agentic AI systems capable of interacting with multiple enterprise applications and platforms. * Solid understanding of NLP techniques, Transformer architectures, semantic search, and document retrieval technologies (e.g., ColBERT). * Hands-on experience with reinforcement learning techniques, including designing, training, and deploying reinforcement learning models. Preferred Qualifications: * Master's or Ph.D. in Computer Science, Machine Learning, Artificial Intelligence, or related field. * Familiarity with cloud-based AI services (e.g., AWS SageMaker, Azure ML, Google Vertex AI). * Experience with containerization (Docker, Kubernetes) and deployment pipelines (CI/CD). * Knowledge of advanced AI frameworks and model inference engines such as Triton Inference Server, TensorRT, and ONNX. * Familiarity with model monitoring, observability tools, and techniques to ensure long-term reliability and performance. * Strong communication and interpersonal skills with the ability to clearly articulate complex technical solutions to non-technical stakeholders. * Experience in regulated industries or environments requiring strict compliance and data governance standards. Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

5-10 years plus of industry experience with the complete understanding of structured cabling systems consisting of cat 5e, cat 6, and fiber optic cable. Projects will also include Wireless, CCTV, Audio, AV, and In Building Cellular. Working with remote installations teams daily and following best practices Duties and Responsibilities: * Project Coordination of structured cabling projects * Communicating with customers and partners * Management of project budgets * Purchase order management * Coordination of Granite Subcontractors * Assembling project deliverables * Project kickoff and close out calls with customers * Off hour and after hours work may be necessary depending on project * Some Travel Required Qualifications: * 4 year college degree/Military experience OR 5 years' experience managing telecommunications infrastructure projects * Microsoft Office Proficient - Excel, Word, Outlook, MS Project * Familiar with Adobe Acrobat * M-F availability with after hours possible depending on project Preferred Qualifications: * CCTV experience * PBX experience * WIFI experience * SOUND experience Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

The Data Scientist Intern will work with Granite's Data Scientists to analyze and interpret complex data to help the company make data-driven decisions. This role involves close collaboration with various business units to understand their needs and the application of statistical analysis, machine learning, and data modeling techniques to extract meaningful insights from large datasets. Responsibilities: * Build data models to address analytical and machine learning needs defined by the business * Analyze large datasets to identify trends, patterns, and correlations that can provide actionable insights to Granite business stakeholders. * Develop and implement statistical models, machine learning algorithms, and other data analysis techniques to solve complex business problems using Python, Pyspark, SQL server, Hadoop-based data platforms like Cloudera, and Cloud native platforms like GCP and AWS. * Use data visualization tools like PowerBI to communicate findings and insights to non-technical stakeholders clearly and effectively. * Work with business analysts and constituents to develop processes for acquiring, cleaning, and structuring data to ensure high-quality inputs for analysis. * Work closely with business units and internal IT teams, including integrations with Granite's data warehouse, internal applications like Salesforce, and other target systems to understand data needs and create pipelines via Python ETL scripts, GCP Feature Store or SQL server Proc for MuleSoft to gather relevant data from various internal and external sources. * Clean, preprocess, and validate data integrity to ensure high-quality analysis. * Design and develop ETL workflows to automate data collection and preparation processes using Spark, Python, Hive, Impala, and SQL Server Proc to ETL into GCP Vertex AI feature Store and data lakes in Cloudera or Salesforce. * Collaboration and Communication with business stakeholders to expand Data science acceptance and adoption * Collaborate with cross-functional teams, including business and IT teams, to define and prioritize data science projects. * Present findings and recommendations to stakeholders, helping them make informed decisions based on data insights. * Provide guidance and support to teammates as needed. * Work with PMOs on Project Management using ADO * Manage data science projects from concept to completion, ensuring they are delivered on time and within budget using Azure DevOps. * Track project progress, report on milestones, and adjust project plans to meet changing business requirements by following proper Agile Methodology. * Perform Research on innovative technologies in Data Science, Machine Learning, and AI for Granite 2.0 strategies * Stay current with the latest advancements in data science, machine learning, and artificial intelligence, and apply new techniques and tools to improve data analysis processes. * Focus on refining existing processes through continuous improvement, while fostering a culture of innovation by sharing insights and mentoring the team in adopting new techniques and tools Requirements: * Education: * Pursuing Master's Degree preferred in Information Systems, Data Science, Computer science, or a related field * Technical Skills: * Proficiency in programming languages such as Python or R, with experience in data manipulation and analysis. * Knowledge of statistical analysis, machine learning algorithms, and data modeling techniques. * Experience with data visualization tools (e.g., Tableau, Power BI, or similar). * Familiarity with big data technologies (e.g., Hadoop, Spark) and cloud computing platforms (e.g., AWS, GCP). * Analytical and Problem-Solving Skills * Ability to analyze complex datasets, identify patterns, and generate actionable insights. * Strong problem-solving skills, with the ability to develop innovative solutions to business challenges. Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

As a Solutions Success Manager, your primary focus, will be to take a network design for a given customer and facilitate full implementation of such design into their existing network architecture. This will include facilitating technical calls with the customer and Granite resources, documenting physical connections, and aiding in the building of configuration profiles. You will work closely with the client to build a strong relationship and ensure overall customers satisfaction for the extent of the client's account with Granite and support any technical moves, adds or changes while updating reference architecture in Granite's systems accordingly. Duties and Responsibilities: * Implement new network architecture with Granite products to customer satisfaction * Lead/Drive technical calls with customers regularly with other Granite resources/teams * Document agendas, deliverables, diagrams, configurations, and the like * Assist customers in any new initiatives, moves, adds, or changes for account lifecycle * Facilitate troubleshooting or problem solving as challenges arise * Steer customer into best practice operatives within Granite's advanced data/network services * Coordinate resources to help support all technical aspects of a customer's needs * Answering product related queries in a timely manner * Support customer onboarding of new technology by walking them through new portals, services or reporting features * Perform Heath Checks on the customer's solution Required Qualifications: * NOC experience, Jr Network Engineering background preferred * Strong troubleshooting skills and experience * Strong communication and interpersonal skills * Demonstrated ability to drive technical aspects of new deployments or initiatives * Good critical thinking and problem-solving skills * Hands on networking experience in Routing/Switching * Working knowledge of networking principles: NAT, DHCP, MPLS networks, and SDWAN concepts * Functional understanding/experience in IP Voice and SIP messaging standards/principals * A self-starter capable of adapting quickly and being decisive Preferred Qualifications: * N+ Certification * CCNA Preferred * Fortinet NSE1 - 4 or equivalent Preferred * Juniper /Mist AI Certification preferred #LI-SM1 Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

We're looking for a talented sales intern to work alongside our sales professionals who will focus on new business development by selling our voice and data telecommunication products and services to C-level and Director level decision makers. If you are a highly driven, self-motivated individual, with a positive attitude, and competitive spirit, then Granite will provide you an exciting and lucrative career opportunity. You will get the training, support and environment needed to succeed. You will be the driving force for securing new customers and new business regionally for Granite across North America. Duties and Responsibilities: * Assisting team members with administrative tasks * Learning and incorporating sales skills from and into their own sales environment * Learning the products we sell and understand Granite as a company * Producing and/or editing written reports for team members * Prospecting new clients via cold calling * Gain knowledge of using CRM- Salesforce * Participating in independent sales tasks and strategies * Participating in a sales intern role play competition #LI-ND1 #LI-N1 Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

The Relationship Development Sales Intern role is a position with emphasis on upselling data products to our existing client base exclusively. The Relationship Development (RDM) Intern will assist current Relationship Development Managers and will be aligned by industry and responsible for strategic account development as well as ongoing communication with existing clients. The RDM is tasked with gaining executive level alignment, understanding the executive level goals and challenges in the short term and the long term. Duties and Responsibilities: * Will be working alongside an Client Services Manager and Relationship Development Manager to coordinate the building and delivery of quarterly reviews and annual reviews & in addition they will work alongside an SE for Wan, VoIP, Managed Services … * Travel is possible * Training provided to learn how to sell Granite's products and what they are * Sales Force experience is a plus * Responsible for and limited to assigned accounts * Participating in a sales intern role play competition #LI-N1 Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

Granite is a leading provider of managed security and networking platforms. The NetOps team supports a wide range of technologies and services including Fortinet SD-WAN, Palo Alto, Cisco, and Juniper. Within this team, the Application Automation practice focuses on improving operational efficiency and scalability through scripting, automation, and tool development. This position plays a key role in supporting large enterprise environments by developing automation frameworks, streamlining complex deployments, and reducing manual intervention in day-to-day operations. Responsibilities include solution design, automation development, support for new product rollouts, Tier 3 escalations, and collaboration with engineering teams to build repeatable, efficient processes. Duties and Responsibilities: * Design, develop, and maintain automation scripts and tools to support network deployments, configuration management, and troubleshooting. * Collaborate with engineering and operations teams to identify repetitive tasks and build automated solutions to reduce manual workload. * Support new technology rollouts by creating scalable deployment frameworks and configuration templates. * Respond to Tier 3 technical escalations, particularly those involving process inefficiencies, integration challenges, or repeat issues solvable via automation. * Research and test emerging network automation technologies to improve toolsets and practices. * Document automation procedures, scripts, and best practices for operational consistency and knowledge sharing. * Ensure all automated solutions align with security and compliance standards. * Participate in audits and reviews to ensure reliability and maintainability of automation systems. Required Qualifications: * Bachelor's degree in computer science, Network Engineering, or a related field. * Proficiency in scripting languages such as Python, Bash, or PowerShell. * Strong understanding of APIs, network configuration models (e.g., NETCONF, RESTCONF), and configuration automation tools (e.g., Ansible, Terraform). * Experience supporting enterprise-grade networks, preferably in a service provider or managed services environment. * Demonstrated ability to troubleshoot complex network issues and implement automated solutions. * Excellent communication and documentation skills Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

General Description: A fast-paced, challenging role that will be responsible for helping our teams design, develop, troubleshoot, and debug software programs for databases, applications, networks, etc. You will work with developers, technical project managers, and users to define and develop software applications to automate network operations. Duties and Responsibilities: * Assist with developing and maintaining applications for the OSS/BSS using Python * Help to create front-end web UIs for back-end micro-services using Typescript and frameworks like NextJs, React, and TailwindCSS * Work closely with developers, project managers, and users to gather requirements, update code based on feedback, test and deploy * Collaborate with users and developers to fix bugs or add features to application suite * Maintain cloud systems on AWS with services such as EC2, EKS, ECS, Lambda, S3, DynamoDB, etc. * Help to create CI/CD pipelines for your code to automate build, test, and deployment stages Required Qualifications: * Self-starter, goal-oriented, ability to work independently without micromanagement * Strong drive to learn front-end web development skills using Typescript, JSX, TailwindCSS * Familiarity with Python * Knowledge of CI/CD practices and applications such as Micro-services/Git/Docker/Kubernetes * Knowledge of cloud computing platforms such as AWS/GCP/Azure and development of cloud-native applications #LI-ND1 Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

* A Government Project Coordinator will work on all types of projects, from simple activities to more complex plans, within the Granite product suite. They will collaborate internally with multiple departments, organize reporting, participate in meetings and provide updates to Government Transition Project Managers * In addition to ensuring the schedule and details of a given task are well-organized, a Government Project Coordinator will collaborate with clients and internal teams to deliver results on time and meet high quality standards * They are the front line of high-profile projects with an opportunity to work on some of Granite's newest offerings Duties and Responsibilities: * Creates and maintain trackers showing progress of projects * Places and track orders * Works closely with TPM and other departments to ensure projects are kept on schedule * Works with TPM, internal departments, and local contacts to coordinate installs, TIU, and ports * Monitors progress of projects and handle any issues that arise * Submits project deliverables in Order Portalwithin SLA and identifies/troubleshoots any issues with IT * Must have the ability to obtain P2 Government Required Qualifications: * Bachelor' s Degree * Intermediate to advanced knowledge of Microsoft Excel and MS Access Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

Premier Account Management Internship: * Areas of responsibility for each account include but are not limited to maintenance of data services, wireless devices, WiFi outages, billing, reporting, etc. * Assist on project related tasks assigned from your supervisor. * Maintain positive relationships with customers, sales, and customer service staff. * Regularly lead and organize calls and video meetings Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

A Project Manager will oversee the completion of large business projects for Granite's enterprise clients. They direct teams made up of Project Coordinators and other Granite employees to ensure successful completion of each project. These project managers will focus on the NI business that occurs today with primary responsibility to the field work. A Project Manager is responsible for identifying, promoting and addressing Customer needs and requirements while ensuring alignment within the business. They focus on constructing detailed plans and leading stakeholders from across departments towards successful achievements of each milestone, with the goal of getting projects completed on time and within budget. Duties and Responsibilities: * Constant communication with Stakeholders throughout the project * Chair regularly scheduled stakeholder meetings * Ensure project deadlines are met, keeping various tasks moving toward this goal * Creating long and short-term plans, including setting targets for milestones and adhering to deadlines * Delegating project tasks to employees best positioned to complete them * Working across departments with teammates and leaders to ensure that all project timelines and requirements are met. * Making effective decisions when presented with multiple options for how to progress with the project * Serving as the main point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy * Communicating with clients and executives to keep the project aligned with their goals * Performing quality control on the project throughout development to maintain the standards expected * Potential opportunity for up to 25% Travel Required Qualifications: * Bachelor's degree or 3-5 years' worth of relevant business experience * Excellent customer service skills * Ability to work under pressure * Ability to meet project deadlines * Excellent multi-tasking and organizational skills * Excellent interpersonal and communication skills * Intermediate (or better) knowledge of MS Office tools * Ability to self-motivate, both for task completion and knowledge increase * Availability to work outside the traditional 8-5 workday when needed based on project requirements * Leadership skills * Decisiveness * The ability to delegate effectively * Able to motivate teammates and promote productivity * Expectation is that PM reports to one of Granite's offices Preferred Qualifications: * Baseline understanding of Routing/Switching relating to networking * Working knowledge of networking principals such as NAT, DHCP, MPLS networks, and SDWAN concepts * Functional understanding/experience in IP Voice and SIP messaging standards/principals * PMP Certified * Developed negotiation skills Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

* Maintain Agent Contacts from event lists in Salesforce * Update Agent assignments for all Channel Managers and Support * Assist Channel Program Managers in marketing initiatives * Creating Salesforce Reports/Dashboards for Directors and VPs * Processing Handoffs Duties and Responsibilities: * Maintain Agent Contacts from event lists in Salesforce * Update Agent assignments for all Channel Managers and Support * Assist Channel Program Managers in marketing initiatives * Creating Salesforce Reports/Dashboards for Directors and VPs Required Qualifications: * Bachelor's degree required * Exceptional attention to detail and analytical skills; strong coordination and planning skills * Excellent interpersonal, computer, and organizational skills Preferred Qualifications: * Bachelor's degree required. * Exceptional attention to detail and analytical skills; strong coordination and planning skills. * Excellent interpersonal, computer, and organizational skills. * Experience using Salesforce is a plus Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

Granite is currently seeking applicants for our Voice Activations team to support our voice related products and services (HPBX, SIP, ePOTS, RCFs, Epik). This individual will be responsible for contributing to the technical implementation of our IP voice services at customer locations, from strategic planning and order configurations through to turning up and troubleshooting IP voice services. We are looking for representatives preferably with experience in the VoIP technology space or relevant technical background willing to learn and excel in the field. Duties and Responsibilities: * Use internal system to run through activation queue * Assist technicians and customers on the phone * Handle escalation support for voice product activations both internally and to customers * Troubleshoot services and devices in the field with customers and technicians * Update configurations and/or order details to create successful turn up of services for customer * Reconfigure Routers or equipment Required Qualifications: * Technical background or desire to grow in technical field * Strong organizational skills * Ability to work independently and make judgement calls to resolve issues * Ability to take direction and act upon it * Demonstrative critical thinking and analytical problem-solving skills * Strong verbal and written communication skills, ability to multitask * Collaborative, Can-Do attitude * Willingness to obtain government security clearance * Solid work ethic Preferred Qualifications: * Understanding of Networking, TCP/IP, Routing, Switching * Experience in customer facing technical support roles * Ability to refine and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise. * 1-2 years in a technical support related role, or equivalent experience * Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN * Prior public trust P2 security clearance * Bachelor's Degree in Computer Science, Network Design, Network Security, or related field * Experience with coding and automation platforms such as Python, Javascript or similar #LI-JH1 Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

The VP of Product Management leads the product organization's operational execution function. This person drives the delivery, deployment, adoption, and scaling of product features and services. They ensure product launches move smoothly from ideation through implementation, manage cross‑functional dependencies, streamline implementation processes, and ensure that internal and external stakeholders are effectively served during rollouts. They bridge between product strategy and hands‑on delivery. Duties and Responsibilities: * Implementation & Delivery Leadership * Oversee and manage the implementation lifecycle of products and features: planning, requirements, development, testing, rollout, adoption, and post‑launch stabilization. * Establish and own end‑to‑end processes, standards, and best practices for implementation (e.g. release schedules, deployment checklists, quality assurance, rollout plans). * Work with Product Managers, Project / Program Managers, Engineering, Operations, Customer Success, and Support to ensure alignment and timely execution. * Cross‑Functional Coordination * Ensure all functions (engineering, operations, QA, support, customer success, billing, legal/compliance) are coordinated during implementation. * Mitigate risks, resolve blockers, and manage interdependencies across departments. * Lead change management: ensure that teams affected by a new product / feature are prepared (training, documentation, process adjustments). * Operational Excellence & Scaling * Develop scalable processes, tools and frameworks to support growth in product volume (more features, more customers, more geographies) without sacrificing quality or speed. * Define and monitor implementation KPIs (on‑time delivery, defect rate, adoption rate, customer satisfaction, support escalations, etc). * Continuous process improvement: iterate on implementation workflows, feedback loops, retrospectives, lessons learned. * Team Leadership & Development * Build and manage a high‑performing implementation team (e.g. Director / Senior Managers of Implementation / Deployment / Product Operations). * Mentor and grow leaders; ensure role clarity, training, performance metrics. * Resource planning: balancing staffing, budgets, external vendors or partners if needed. * Product Strategy Liaison * While this role is execution‑focused, partner closely with Product Strategy to ensure implementation plans are feasible, aligned with roadmap commitments, resourced properly. * Assist in planning product releases in a way that accommodates implementation constraints, market readiness, and customer needs. * Risk Management & Quality Assurance * Anticipate and identify risks (technical, operational, regulatory, customer). Bring in mitigation plans early. * Ensure adequate QA/testing, rollback plans, release validation before full rollouts. * Ensure compliance with any regulatory or contractual obligations (especially for government or large enterprise customers). Required Qualifications: * Bachelor's degree (Engineering, Computer Science, Business, or related); advanced degree (MBA or technical master's) preferred. * 10+ years in product management / product implementation leadership roles, especially in telecom, or technology services. * Proven track record of leading and delivering large, complex product feature rollouts, deployments, or implementations. * Deep understanding of operational processes, deployment workflows, post‑launch support, and scaling. * Strong people leadership experience: managing mid‑senior managers, cross‑functional teams. * Excellent communication, negotiation and stakeholder management skills; ability to work with clients, internal executives, technical and non‑technical teams. * Strong analytical skills: ability to use data to drive decisions around implementation performance, defect rates, adoption, etc. Preferred Qualifications: * Experience in compliance, contracts, procurement * Familiarity with telecom protocols/products (voice, data, SD‑WAN, UCaaS, wireless) or managed services. * Experience with deployment tools, automation, observability and monitoring of releases. * Experience managing geographic rollouts, multi‑site deployments. * Track record with customer adoption, change management / enablement, training programs. #LI-MS1 Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled