Service Manager jobs at Grant Thornton - 214 jobs

The Oracle HCM Integration and Reporting Lead is a strategic leader responsible for overseeing a team dedicated to managing, creating, and maintaining all People data reporting and visualization requirements for the Oracle HCM product suite. This role ensures the delivery of accurate, timely, and actionable reports and dashboards, upholds data integrity and governance, and identifies opportunities to streamline and proactively enhance reporting solutions. The Lead will collaborate with cross-functional teams, drive process improvements, and champion best practices in Oracle reporting and data management. Key Responsibilities + Team Leadership & Oversight + Lead, mentor, and develop a team of reporting specialists and analysts. + Set clear goals, monitor performance, and foster a culture of continuous improvement and collaboration. + Reporting Strategy & Delivery + Provide hands-on expertise in regular report and data model development, along with ongoing maintenance and support of existing reports/extracts + Oversee the design, development, and maintenance of reports and dashboards using Oracle reporting tools (OTBI, BI Publisher, HCM Extracts, SQL, Power BI, Fusion Analytics) + Ensure all reporting requests are prioritized, managed, and delivered to meet business needs and deadlines. + Drive the adoption of proactive reporting solutions, including automated and predictive analytics. + Integration Management + Lead the setup and implementation of integrations from or into Oracle HCM, ensuring seamless data flow and system alignment. + Oversee the design, implementation, and ongoing maintenance of integrations between Oracle HCM and other enterprise systems (e.g., payroll, benefits, finance, Snowflake, Active Directory). + Ensure data flows are accurate, timely, and compliant with internal and external standards. + Governance & Compliance + Establish and enforce data governance policies, privacy standards, and regulatory compliance for all People data reporting. + Maintain documentation retention and quality control for all report/dashboard requirements and enhancement requests. + Stakeholder Engagement + Partner with Oracle Managers, business leaders, HR, IT, and other teams to provide feedback on system enhancements and implement updated configurations. + Communicate technical solutions and reporting insights in clear, business-friendly language to stakeholders at all levels. + Continuous Improvement + Identify and implement process improvements to streamline reporting workflows and enhance data quality. + Stay current with Oracle best practices and participate in professional networks (e.g., Oracle Customer Connect). + End User Enablement + Provide guidance and training to end users, ensuring report functionality is understood and utilized effectively. Required Skills and Experience + Bachelor's degree in Business, Information Systems, Computer Science, or related field. + 5+ years of experience developing and managing Oracle HCM reports and integrations, including OTBI, BI Publisher, and data models. + Proven experience leading teams and managing complex reporting projects. + Strong understanding of functional requirements and business processes related to People data. + Proficiency with MS Office suite, especially Excel; experience with Power BI preferred. + Demonstrated ability to manage multiple tasks, meet deadlines, and work independently or as part of a team. + Strong attention to detail and commitment to quality. + Excellent written and verbal communication skills, including presentation abilities. + Aptitude for understanding business processes, drivers, and KPIs. + Experience with data governance, privacy, and regulatory compliance. + Experience with Oracle Fusion Analytics and other advanced data visualization tools. + Knowledge of HR, payroll, benefits, and finance integrations. + Experience supporting quarterly Oracle updates and ensuring reporting tools/systems remain current. + Ability to drive change and foster innovation in reporting and analytics. The base salary range for this position in the firm's Chicago, IL, Downers Grove, IL, Denver, CO and Baltimore, MD offices only is between $120,000 and $180,000 per year. About Us At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better. In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services. In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture. Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About the Team The team you're about to join is ready to help you thrive. Here's how: - Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site. - Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household. - We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at ****************** - When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at ****************** Here's what you can expect next: If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at ******************. Benefits: We understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: ********************************************************** + Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period. + Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave. Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation. Additional Details: It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact ****************. For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For Massachusetts Applicants only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Grant Thornton does not require or administer lie detector tests as a condition of employment or continued employment.