Service Representative jobs at Graybar - 30232 jobs
Customer Service Claims Specialist
National Safety Apparel 3.7
Brooklyn, OH jobs
Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production.
Essential Job Functions:
Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text).
Communicate clearly and professionally in both verbal and written formats.
Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues.
Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible.
Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy.
Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution.
Follow all established workflows and work instructions to ensure consistency and compliance.
Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy.
Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit).
Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries.
Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time.
Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support.
Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis.
Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook.
Non-Essential Job Functions:
Other duties as assigned
Training: On the job
Qualifications:
Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required
Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce
Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic
Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work.
Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday
EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.
$25k-31k yearly est. 4d ago
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Customer Experience & Operations Associate
Aerin 3.7
New York, NY jobs
AERIN is seeking a detail-oriented, and dedicated Customer Experience & Operations Associate who will manage the communication and operational processes related to customer and trade inquiries for AERIN.com. The Customer Experience & Operations Associate will work to build and enhance relationships with our customer base to improve retention, customer lifetime value and contribute to the ecommerce revenue target. will also serve as a key partner and liaison to cross-functional team leads (e.g., eCommerce, Logistics, Finance, Production, 3
rd
party vendors) to resolve customer issues in a timely manner and devise solutions to improve the customer experience on AERIN.com.
Customer Service
Deliver a superior and personalized level service to all customer inquiries.
Field customer inquiries via email, phone, and chat. Actively troubleshoot and provide resolutions to customer inquiries in an efficient manner with a courteous tone that is representative of the AERIN.com brand.
Identify and communicate opportunities and customer feedback to help the brand continuously improve the customer experience.
Provide a luxury experience, developing relationships with VIP clients and proactively clientele utilizing in-depth product knowledge to deliver an exceptional customer experience and to achieve and exceed sales targets via the customer service channel.
Operations
Operate multiple systems and software applications simultaneously to support processes related to customer service, including the eCommerce platform, payment processor, and order management system.
Manage sales orders, on a daily basis; partner with the Logistics team and 3
rd
party Vendors on processing, shipping, returns and cancellations.
Manage and execute processes related to customer order inquiries, including account creation, inventory checks, product insights, backorder status, order placement, and fraud management.
Manage and execute processes related to post-purchase issues, such as order status, returns and refunds, and chargebacks.
Manage operational communication with 3
rd
party vendors regarding shipment tracking, returns, and damages.
Manage White Glove Delivery program by serving as a liaison between customers and Logistics to ensure proper communication for prompt delivery.
Manage fraud management and charge back investigations and analytics
Assist with manual order processing as needed during peak seasons.
Responsible for receiving, tracking, label creation and sending orders to clients.
Manage order trackers (Personalization, Damages, Refund Errors, etc.)
Trade Program Management
Manage communication and inquiries with trade program members, including inventory availability and projected lead times.
Collect relevant documentation from designers for trade program approval and manage designer discount program.
Recruit new designers to the program through strategic outreach and communication
Additional tasks as assigned.
Desired Skills and Experience:
Customer service experience in ecommerce luxury retail or a related industry preferred.
Comprehensive understanding of luxury clientele and communication.
Strong communication skills with a proactive, entrepreneurial attitude.
Ability to multi-task with strong organizational skills.
Ability to work independently to resolve complex and/or escalated situations.
Demonstrate the ability to work under pressure and diplomatically address challenging situations.
Ability to take initiative, ownership and accountability.
Strong sense of teamwork, ability to multi-task and manage priorities with ease.
Willingness and ability to work outside of normal business hours as needed.
Proficient in MS Office including MS Excel.
Experience with Netsuite, Gorgias, Salesforce Commerce Cloud, Braintree, Magento, or similar technologies preferred.
Bachelor's degree and/or equivalent professional experience.
About AERIN
AERIN is a global luxury lifestyle brand inspired by the signature style of its founder, Aerin Lauder. Based on the premise that living beautifully should be effortless, the brand develops curated collections in the worlds of beauty, fashion accessories, and home décor. With a passion for art, travel, fashion, and design, Aerin's own lifestyle serves as a focal point of inspiration for the brand. Classic, but always with a modern point of view, every piece is created to make life more beautiful, with a sense of ease and refinement.
$20k-32k yearly est. 1d ago
Customer Service Representative - Hybrid - Greenville, SC
Transcom 4.1
Greenville, SC jobs
General Information Location Greenville, SC Job ID 9427 Job Category Customer ServiceRepresentative (CSR) Language Requirement English Description & requirements Description
Do you have a passion for serving customers? Are you an expert in customer service and motivated to make a difference in the lives of others?
Our representatives come from a diverse range of backgrounds, but share a passion for serving our client's customers with their diabetes care devices. If you are an expert in customer service and motivated to make a difference in the lives of others, this is the opportunity for you!
What's in it for YOU!
$17.00 per hour, starting pay rate
Monthly performance-based incentives, potential
Onsite in our Greenville, SC office, and then move to Hybrid from your Home Office (based on performance)
Comfortable, climate-controlled office environment (no more being on your feet all day!)
Shifts end by 8:00pm ET
Paid Vacation
Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
Health Benefits for you and your family, including medical, dental, vision
401(k) Investment options with employer match opportunities
Employee Assistance Program
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
Career advancement
Join our Transcom Family as a Customer ServiceRepresentative at our Greenville, SC location!
In this full-time employee role, you'll support our client's customers with their diabetes care devices. You'll help with technical issues, ordering supplies, insurance questions, and general product support, This role requires patience, empathy, and the ability to communicate clearly while handling multiple systems and tasks.
What we are looking for:
We've got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
Provide patience and empathy to callers that need support with time sensitive technical issues
Provide patience and empathy to callers that need support with purchasing or obtaining their diabetes care device
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers
Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment
Requirements
The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Reasonable driving distance to the Greenville, SC site
Able to work onsite initially, and then move to a hybrid schedule, based on performance
Able to work a full-time work week, with overtime opportunities, as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 30 wpm
Excellent English written and verbal communication skills
Courteous and friendly with a high level of professionalism
Willingness to follow procedures and adhere to policies
Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
Highly adept at working with a high frequency of conflict situations, as well as upset customers
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
Able to use your hands to handle, control, or feel objects, tools, or controls
Previous call center experience, preferred
Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred
Experience with diabetes, medical background, exposure to medical terms, preferred
Location On-site
This role is located at: 650 Executive Center Dr. Greenville, SC 29615.
This role will be hybrid, based on performance. When you move to the hybrid phase of employment, there are work-at-home requirements:
Transcom provides you with the equipment needed for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, this includes caring for someone else in the home.
Your home office must be a private room with a door and cannot be a shared office space.
Your monitor cannot face a window, if the office is on a ground floor.
Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used.
Your hardwired internet connection must meet the minimum speed requirements:
Minimum download speed 20 Mbps
Minimum upload speed 3 Mbps
Ping less than 100 ms or less
What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
$17 hourly 4d ago
Online Customer Service Representative
London Jewelers 3.5
Glen Head, NY jobs
London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction.
Responsibilities:
Respond to customer inquiries via phone, email, and chat
Track customer inquiries through multiple websites and through entire lifecycle of customer's request
Add products and update content on London Jewelers website
Maintain Brand pages on London Jewelers website updating banners, products and information
Daily price and inventory updates on our website
Resolve customer complaints in a professional manner
Process orders, returns, and exchanges
Track monthly store traffic report
Daily cash report
Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active
Provide product and service information and guidance
Maintain appointment requests for store locations
Document and update customer records based on interactions
Follow up and track with customers and the store to ensure their issues are resolved
Stay updated on product knowledge and company policies
Follow daily task check list
Maintain a positive and empathetic attitude toward customers
Qualifications/Experience:
Proven experience as a customer servicerepresentative or similar role
Excellent communication and interpersonal skills
Ability to handle stressful situations and diffuse upset customers
Proficient in using ERP software and CRM tools
Strong problem-solving skills
Ability to multitask and manage time effectively
Attention to detail and accuracy
High school diploma or equivalent; a degree or equivalent
Flexibility to work in shifts if required
Good typing skills and computer literacy
Preferred Qualifications:
Degree in a relevant field
Job Type:
Full-time
In office
Salary:
$25 an hour
Benefits:
Health insurance
Dental insurance
Vision insurance
Paid time off
401(k) with employer matching
Employee assistance program
Employee discount
Flexible spending account
Health savings account
Life insurance
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
$25 hourly 3d ago
Seasonal Customer Service Specialist- Temp to Hire- Hybrid- Johnston & Murphy
Genesco 4.2
Nashville, TN jobs
The Ideal Candidate The Customer Service Specialist is responsible for servicing the needs of Johnston & Murphy customers and retail locations using excellent product knowledge and internal processes. How You Will Make an Impact
Handle incoming calls to process customer orders driven from catalog and web
Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns.
Meet individual and team customer focused goals
Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values.
Effective communicator within the organization; build lasting and productive relationships with co-workers.
Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.
Assist with special projects within the organization
Experience and Skills You'll Need to Have
1 year experience in a customer service, retail or sales related field
High school diploma or equivalent, some college preferred.
Effective interpersonal skills and customer focused attitude to contribute to the success of the team
Must be able to work at least 25 hours weekly with various 5-hour shifts Monday - Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p.
Please note that this is a hybrid opportunity (3 days at home, 2 days in office) AFTER 60 days
#LI-LC1
#LI-Hybrid
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$25k-30k yearly est. 7d ago
Front Desk Representative
Drybar 3.9
Los Angeles, CA jobs
NO CUTS. NO COLOR. JUST BLOWOUTS!
DO YOU HAVE WHAT IT TAKES TO JOIN THE DRYBAR FAMILY?
Drybar started back in 2010 with its first shop in Brentwood, CA. 16 years later and over 150+ locations across the U.S., Drybar has exploded into a nationally recognized and highly sought-after brand. At Drybar, our philosophy is simple. Focus on one thing and be the best at it. For us, that's blowouts! With that purpose in mind, we are focused on giving each and every employee the premier blowout experience. We believe it's not just blowouts we are selling, its happiness and confidence!
Our 10 Core Values: 1) It's the Experience 2) It's not just the Blowouts 3) Be Yourself 4) Embrace the Power of Random Acts of Kindness 5) Have Fun 6) Always be Growing 7) Nothing is sexier than Honesty and Humility 8) Make a Difference 9) Pretty is as Pretty Does 10) We are family!
We strive for an inclusive & diverse culture by seizing every opportunity, by providing flexible work schedules for our staff, creating open community culture, streamlining our operations and implementing new strategies to drive your experience at Drybar to be the best ever!
*Your success is our success. What are you WAITING for? *
WHAT YOU'LL GET…
Competitive Pay and Amazing Bonus Incentives - Additional $$$ given for all membership sales, product sales and ad-ons.
Competitive compensation plan with potential to make additional $3 per blowout performed.
30% employee discount off all Drybar Products & Tools
Health, Dental, Vision, Life Insurance & 401K options
Paid Time Off and Personal Days Given
Anniversary Gift Cards given after a year of working at Drybar
Employee Discounts: Hotel, Theme Parks, Rental Cars, Movie Tickets etc.
Free Blowouts for Employees!
*Get Amazing Drybar Benefits on US! What's there NOT to love? *
WHAT YOU'LL DO…
We value endless growth and learning, a team mentality, discipline and a positive attitude. The ideal candidate would possess:
Lead all clients from check in to check out, ensuring Drybar standards are upheld, creating an amazing client experience! Engage with clients and serve complimentary beverages.
Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
Organize and execute shop flow between clients and team members in a positive manner.
Serve as subject matter expert in reservation system. Ensure client information is recorded with accuracy and timeliness.
Ability to sell memberships, rebook appointments during check out to increase client retention.
Troubleshoot any reservation system issues, make necessary changes to client profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met.
Optimize and maximize appointments with reservation system and ensure timely communication with customer service team.
Maintain highest degree of ethics when handling client payments and stylists' tips/commissions. Balance cash drawer at opening, close and at shift changes.
Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping front desk area clean.
Maintain clear communication with shop management about overall shop operations.
Educate clients on Drybar products and tools, have the ability to sell and restock shelves.
Uphold Drybar's 10 Core Values.
WHAT YOU'LL NEED…
We want you to succeed in this position and will help coach you in refining your skills. The ideal candidate would possess:
Cosmetology license preferred, but not required.
Strong conceptual thinking. We want our team to be able to start projects off from an incredibly strong position and come up with unforeseen, clever concepts to move forward with a deep level of care about the quality of your work and how it reflects on your character is the Drybar way.
Strong self-management practices with meticulous attention to detail. Be able to deliver a solid approach to consistent, development ready work.
Honesty, Integrity & Fairness. Respect for individual ability, creativity and diversity.
A natural inclination to be pro-active and take the lead in solving problems as you find them. A hunger for personal and professional growth.
Strong communication skills (both written and verbal), discretion, professional openness, and other leadership skills needed to coordinate and facilitate healthy, well-organized teamwork.
Having a sense of humor and being witty isn't a bad thing either!Having enjoyment of work and life balance is key here at Drybar!
$33k-40k yearly est. 4d ago
Front Desk Representative
Drybar 3.9
Las Vegas, NV jobs
NO CUTS. NO COLOR. JUST BLOWOUTS!
DO YOU HAVE WHAT IT TAKES TO JOIN THE DRYBAR FAMILY?
Drybar started back in 2010 with its first shop in Brentwood, CA. 16 years later and over 150+ locations across the U.S., Drybar has exploded into a nationally recognized and highly sought-after brand. At Drybar, our philosophy is simple. Focus on one thing and be the best at it. For us, that's blowouts! With that purpose in mind, we are focused on giving each and every employee the premier blowout experience. We believe it's not just blowouts we are selling, its happiness and confidence!
Our 10 Core Values: 1) It's the Experience 2) It's not just the Blowouts 3) Be Yourself 4) Embrace the Power of Random Acts of Kindness 5) Have Fun 6) Always be Growing 7) Nothing is sexier than Honesty and Humility 8) Make a Difference 9) Pretty is as Pretty Does 10) We are family!
We strive for an inclusive & diverse culture by seizing every opportunity, by providing flexible work schedules for our staff, creating open community culture, streamlining our operations and implementing new strategies to drive your experience at Drybar to be the best ever!
*Your success is our success. What are you WAITING for? *
WHAT YOU'LL GET…
Competitive Pay and Amazing Bonus Incentives - Additional $$$ given for all membership sales, product sales and ad-ons.
Competitive compensation plan with potential to make additional $3 per blowout performed.
30% employee discount off all Drybar Products & Tools
Health, Dental, Vision, Life Insurance & 401K options
Paid Time Off and Personal Days Given
Anniversary Gift Cards given after a year of working at Drybar
Employee Discounts: Hotel, Theme Parks, Rental Cars, Movie Tickets etc.
Free Blowouts for Employees!
*Get Amazing Drybar Benefits on US! What's there NOT to love? *
WHAT YOU'LL DO…
We value endless growth and learning, a team mentality, discipline and a positive attitude. The ideal candidate would possess:
Lead all clients from check in to check out, ensuring Drybar standards are upheld, creating an amazing client experience! Engage with clients and serve complimentary beverages.
Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
Organize and execute shop flow between clients and team members in a positive manner.
Serve as subject matter expert in reservation system. Ensure client information is recorded with accuracy and timeliness.
Ability to sell memberships, rebook appointments during check out to increase client retention.
Troubleshoot any reservation system issues, make necessary changes to client profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met.
Optimize and maximize appointments with reservation system and ensure timely communication with customer service team.
Maintain highest degree of ethics when handling client payments and stylists' tips/commissions. Balance cash drawer at opening, close and at shift changes.
Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping front desk area clean.
Maintain clear communication with shop management about overall shop operations.
Educate clients on Drybar products and tools, have the ability to sell and restock shelves.
Uphold Drybar's 10 Core Values.
WHAT YOU'LL NEED…
We want you to succeed in this position and will help coach you in refining your skills. The ideal candidate would possess:
Cosmetology license preferred, but not required.
Strong conceptual thinking. We want our team to be able to start projects off from an incredibly strong position and come up with unforeseen, clever concepts to move forward with a deep level of care about the quality of your work and how it reflects on your character is the Drybar way.
Strong self-management practices with meticulous attention to detail. Be able to deliver a solid approach to consistent, development ready work.
Honesty, Integrity & Fairness. Respect for individual ability, creativity and diversity.
A natural inclination to be pro-active and take the lead in solving problems as you find them. A hunger for personal and professional growth.
Strong communication skills (both written and verbal), discretion, professional openness, and other leadership skills needed to coordinate and facilitate healthy, well-organized teamwork.
Having a sense of humor and being witty isn't a bad thing either!Having enjoyment of work and life balance is key here at Drybar!
$31k-39k yearly est. 4d ago
Customer Service Technical Support Representative
Johnson Outdoors Inc. 4.5
Eufaula, AL jobs
Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and accurate quality service relating to our products, their software, features and functions.
* Provides post-sale support to consumers and retail channel partners in the form of trouble-shooting advice to install and repair product or direct them to a qualified repair facility. Enter orders for replacement parts, finished products, repair authorizations, and facilitate returns process during or after the warranty period. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
* Responds to inquiries, resolves routine issues (referring more difficult problems upward, if necessary), and educates and acts as a resource on company products via phone, email and other methods as appropriate. Documents inquires, issues and resolutions, and education provided as required.
* Provides pre-sale support to consumers and retail channel partners in the form of product selection based upon the application and desired features, installation and rigging, promotions, product availability, pricing, and where to purchase. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
* Executes routine reports and independently creates reports to support department activities. Demonstrates proficiency in supporting the minimum amount of product families as identified by each Johnson Outdoors brand. Maintains and monitors personal performance metrics to ensure department KPI's (key performance indicators). Strives for continuous improvement.
* Issues return and repair authorizations as necessary.
* Performs other duties as assigned.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$24k-30k yearly est. 3d ago
Customer Service Representative / Store Associate (Closer)
E E Wine Inc. 3.8
Bealeton, VA jobs
Description:
A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs.
The Customer ServiceRepresentative / Store Associate (Closer) provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold.
The typical shift for this position is 4pm - midnight. Reliable transportation is a must.
Essential Duties and Responsibilities
· Provides prompt, courteous customer service
· Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold.
· Performs multi-function operation of the fuel console.
· Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store.
· Assists in maintaining proper inventory levels and shift audits.
· Controls merchandise, cash shortages, and other selling expenses.
· Performs all duties with minimum supervision and works irregular hours as needed.
· Stand and/or walk up to eight hours per day.
· Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels)
· Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.
· Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day).
· Other duties as assigned.
Requirements:
· High School graduate or equivalent.
· Perform the four basic arithmetic operations.
· Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed.
· Excellent verbal communication skills.
· Excellent customer service skills.
· Ability to understand and follow instructions as given.
· Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc.
· Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc.
· Ability to perform the essential duties and to work under the conditions described.
EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity.
EOE/Veteran/Disability
$30k-43k yearly est. 24d ago
Customer Service Representative / Store Associate (Closer)
E E Wine 3.8
Bealeton, VA jobs
Full-time, Part-time Description
A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs.
The Customer ServiceRepresentative / Store Associate (Closer) provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold.
The typical shift for this position is 4pm - midnight. Reliable transportation is a must.
Essential Duties and Responsibilities
· Provides prompt, courteous customer service
· Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold.
· Performs multi-function operation of the fuel console.
· Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store.
· Assists in maintaining proper inventory levels and shift audits.
· Controls merchandise, cash shortages, and other selling expenses.
· Performs all duties with minimum supervision and works irregular hours as needed.
· Stand and/or walk up to eight hours per day.
· Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels)
· Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.
· Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day).
· Other duties as assigned.
Requirements
· High School graduate or equivalent.
· Perform the four basic arithmetic operations.
· Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed.
· Excellent verbal communication skills.
· Excellent customer service skills.
· Ability to understand and follow instructions as given.
· Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc.
· Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc.
· Ability to perform the essential duties and to work under the conditions described.
EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity.
EOE/Veteran/Disability
$30k-43k yearly est. 60d+ ago
General Customer Service Job Family $17.87-20.00
Jons Marketplace 4.5
Glendale, CA jobs
Jons Marketplace currently has positions available in the General Customer Service job family. The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all company policies applicable to the position. Any of the following positions may be available: Cashier, Floral Clerk, Frozen Food Clerk, Grocery Clerk, Non-Foods Clerk, Produce Clerk, Service Deli Counter Clerk, Customer Service Booth Person and Scan File Clerk.
$43k-65k yearly est. 60d+ ago
Customer Courtesy Expert
Gilleland Chevrolet Cadillac, Inc. 3.3
Saint Cloud, MN jobs
Job DescriptionDescription:
Employment Type: Full-Time
About the Role
At Gilleland Chevrolet Cadillac, we pride ourselves on delivering a premium experience that matches the quality of the vehicles we sell. As a Customer Courtesy Expert, you are the "Face of the Service Drive." You will be the first person our guests interact with, ensuring their visit starts smoothly and their transportation needs are met with professionalism and care.
We are looking for a proactive, organized, and high-energy individual who excels in a fast-paced environment and understands the importance of white-glove customer service.
Key Responsibilities
First Impressions: Greet incoming service guests immediately upon arrival and personally direct them to the appropriate Service Advisor.
Fleet Management: Maintain and organize the customer courtesy vehicle inventory, ensuring vehicles are staged and ready for use.
Documentation: Verify customer information (license, insurance) and complete all necessary legal paperwork for courtesy vehicle agreements.
Financial Transparency: Securely collect customer credit card information and clearly communicate potential charges (fuel, tolls, or damages).
Vehicle Inspections: Conduct thorough "walkaround" inspections with customers both before and after vehicle use to document condition and ensure quality.
Systems Management: Manage the courtesy fleet using the OnTrac system; coordinate directly with the General Manager to add or remove vehicles from the program.
Vehicle Care: Ensure every courtesy vehicle is "guest-ready" by replacing fuel and taking vehicles through the car wash as needed.
Valet Services: Retrieve and deliver courtesy vehicles to guests on-site or at designated locations when required.
Team Support: Perform other duties as assigned to support the service and sales departments.
Qualifications
Customer-First Mindset: Ability to stay calm and professional under pressure while providing a luxury-level experience.
Attention to Detail: Precision in completing paperwork and inspecting vehicles is critical.
Tech Savvy: Comfortable learning dealership software (OnTrac) and handling digital documentation.
Safe Driving Record: Must possess a valid driver's license and a clean driving history.
Reliability: Strong punctual habits and a proactive work ethic.
Why Gilleland Chevrolet Cadillac?
Join a team that values its employees as much as its customers. We offer a professional work environment, competitive pay, and the opportunity to work with two of the most iconic automotive brands in the world.
Would you like me to add a specific salary range or list of benefits (like 401k or health insurance) to this posting?
Requirements:
$40k-61k yearly est. 4d ago
Customer Courtesy Expert
Gilleland Chevrolet Cadillac 3.3
Saint Cloud, MN jobs
Employment Type: Full-Time
About the Role
At Gilleland Chevrolet Cadillac, we pride ourselves on delivering a premium experience that matches the quality of the vehicles we sell. As a Customer Courtesy Expert, you are the "Face of the Service Drive." You will be the first person our guests interact with, ensuring their visit starts smoothly and their transportation needs are met with professionalism and care.
We are looking for a proactive, organized, and high-energy individual who excels in a fast-paced environment and understands the importance of white-glove customer service.
Key Responsibilities
First Impressions: Greet incoming service guests immediately upon arrival and personally direct them to the appropriate Service Advisor.
Fleet Management: Maintain and organize the customer courtesy vehicle inventory, ensuring vehicles are staged and ready for use.
Documentation: Verify customer information (license, insurance) and complete all necessary legal paperwork for courtesy vehicle agreements.
Financial Transparency: Securely collect customer credit card information and clearly communicate potential charges (fuel, tolls, or damages).
Vehicle Inspections: Conduct thorough "walkaround" inspections with customers both before and after vehicle use to document condition and ensure quality.
Systems Management: Manage the courtesy fleet using the OnTrac system; coordinate directly with the General Manager to add or remove vehicles from the program.
Vehicle Care: Ensure every courtesy vehicle is "guest-ready" by replacing fuel and taking vehicles through the car wash as needed.
Valet Services: Retrieve and deliver courtesy vehicles to guests on-site or at designated locations when required.
Team Support: Perform other duties as assigned to support the service and sales departments.
Qualifications
Customer-First Mindset: Ability to stay calm and professional under pressure while providing a luxury-level experience.
Attention to Detail: Precision in completing paperwork and inspecting vehicles is critical.
Tech Savvy: Comfortable learning dealership software (OnTrac) and handling digital documentation.
Safe Driving Record: Must possess a valid driver's license and a clean driving history.
Reliability: Strong punctual habits and a proactive work ethic.
Why Gilleland Chevrolet Cadillac?
Join a team that values its employees as much as its customers. We offer a professional work environment, competitive pay, and the opportunity to work with two of the most iconic automotive brands in the world.
Would you like me to add a specific salary range or list of benefits (like 401k or health insurance) to this posting?
$40k-61k yearly est. 7d ago
Client Specialist
Talbots 4.8
Estero, FL jobs
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 01109 Coconut Point FL-Estero,FL 33928Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$26k-31k yearly est. 5d ago
Customer/Client Advocacy Specialist
Wesley Group 3.7
Franklin, TN jobs
Title: Customer/Client Advocacy Specialist
Department: Relationship Management Team Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM
Join a Culture Like No Other! Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we're more than just a workplace - we're a community that thrives on innovation, support, and making a difference.
We're looking for a Customer/Client Advocacy Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.
Why You'll Love Working Here:
Comprehensive Benefits: Medical, Dental, and Vision Insurance.
Secure Your Future: 401K with a generous company match.
Time to Recharge: Generous PTO - start accruing from day one!
Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule.
Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs.
Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.
Growth & Coaching: Learn from industry professionals committed to your success.
Diverse & Inclusive: We embrace what makes each team member unique!
Your Role:
Manage both existing and new client files collaboratively within the team
Ensure timely submission of clients for release with accurate documentation
Serve as the main point of contact for clients, facilitating clear communication and setting expectations
Handle challenging client situations with strong de-escalation skills
Negotiate effectively with clients and other contacts to achieve optimal outcomes
Manage a live call queue and team email inbox with responsiveness and professionalism
Maintain thorough, accurate client records in Salesforce
Deliver exit packages promptly and with attention to detail
Respond to emails, calls, and client feedback within 24 hours
Maintain consistent professional communication via phone, email, and mail
Key Skills and Proficiencies:
Proven negotiation and conflict resolution skills
Strong de-escalation and problem-solving abilities
Results driven and outcome focused
Excellent written and verbal communication skills
Exceptional interpersonal skills and professionalism
Ability to work independently and within a team
Strong time management and multi-tasking abilities
Flexibility and adaptability in a fast-paced environment
High attention to detail and accuracy
Ability to prioritize tasks and delegate when appropriate
Proficiency with Salesforce, Excel, Google Sheets, and G Suite
Prior customer service experience is required minimum of 2 yrs
Ready to Make a Difference?
This is more than just a job - it's your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth.
Apply now and discover what makes Wesley Financial Group truly stand out. We can't wait to welcome you to the team!
Please remember to check both your inbox and spam folders for all application and interview-related communications after you apply.
Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM
Compensation details: 50000 Yearly Salary
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$28k-41k yearly est. Easy Apply 2d ago
Inbound Sales Representative- Onsite OKC
Apmex 4.1
Oklahoma City, OK jobs
We are seeking a local candidate for this role! We would love to see you in our downtown OKC office Tuesday-Thursday to experience our culture!
Inbound Sales Representatives at APMEX are responsible for placing sales and purchasing orders for clients. They buy and sell precious metals such as gold, silver, platinum, and palladium. In addition, this position will help maintain APMEX clients by building client relationships through superior customer service, consistent communication, and market updates.
Responsibilities:
Answer inbound sales call and provide education on various product lines that are suitable for the client's investment goals
Answer inbound purchasing calls to assist the client with the items they're looking to liquidate
Analyze the needs of prospective clients and quote pricing accordingly
Maintain a database of leads and referrals
Manage a complete sales/purchasing cycle from prospecting, placing the order, and delivery
Be current and up to date on the financial market
Proactively anticipate client(s) needs and assess risk
Place outbound calls as required to follow up on potential transactions
Respond to Retail Purchasing email quotes
Diagnose, research, and resolve client concerns and requests
APMEX is a multibillion-dollar eCommerce company that is the leader in Precious Metals. Our customers love our selection and service - our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry while small enough to listen to and care about our employees. Without their dedication, APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! See why APMEX was "Voted as one of the Best Places To Work in Oklahoma!"
Qualifications
Education:
Associates degree or bachelor's degree in Sales, Marketing, Communications, Business Administration or any related field , but an equivalent combination of education and experience will be considered
Experience:
1+ years of professional experience in fields such as Sales, Purchasing, and Marketing is preferred
Prior call center experience is preferred
Data entry and reporting experience is preferred
Computer Skills: Experience with Microsoft Word, Outlook, and Excel
At APMEX, our employees have access to extraordinary benefits including:
Medical, Dental, and Vision
Short Term Disability & Long-Term Disability
Life Insurance
401K (Company matches!)
Free Lunch every day
Tuition Reimbursement
College Debt Repayment
9 Paid Holidays
Paid Time Off with Sell Back Option
Paid Day off for your Birthday
Paid Volunteer Opportunities
Lunch and Learns
Free Downtown Parking
$37k-45k yearly est. 6d ago
Spa Reservation Agent
Beverage In Reno, Nevada 4.7
Reno, NV jobs
Atlantis is currently seeking a Spa Reservation Agent. The Reservation Agent is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, as well as booking all spa treatments.
Shift Varies
Responsibilities
Schedules Spa/Salon appointments and makes reservations.
Maintains the appointment calendar and confirms all Spa appointments.
Assists walk-in guests who do not have appointments and books them as soon as possible.
Ensures timely services to all guests, keeping with a scheduled time line to provide an optimal number of guests accommodated.
Maintains a working knowledge of all services and products offered at the Spa.
Promotes the sales of additional Spa services ensures appropriate stock of supplies necessary to effectively perform job responsibilities.
Maintains a neat and orderly work area and assists in the appearance and cleanliness of the Spa.
While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
Qualifications
Must be at least 18 Years of age
Previous experience within call center or customer service environment preferred
Knowledge of call center telephony and technology
Must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills
Proficient in relevant computer applications (Office, Word, Excel, HAL, LMS, Hotel Extranets)
Knowledge of customer service principles and practices
Knowledge of administration and clerical processes
***Must adhere to all appearance standards,
including but not limited
to no "visible" tattoos/piercings or unnatural hair colors. ***
Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:
Comprehensive benefits (medical, dental, vision, supplemental coverage)
401K retirement savings plan + discretionary match
Education Tuition Reimbursement Program
Paid Vacation
Holiday Pay
Weekly Resort Prizes
Career Development and Training Workshops
FREE daily meal
Internal Advancement
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$27k-32k yearly est. Auto-Apply 10d ago
Receptionist/Call Center Operator
Red McCombs Ford 3.9
San Antonio, TX jobs
Come be a part of the #1 Ford Dealership in San Antonio and South Texas! Exciting team atmosphere. Growth opportunities.
Red McCombs Ford is looking for a friendly, organized and professional Receptionist to be the first point of contact for our customers - both in person and over the phone.
Duties include but not limited to:
Greet customers with a professional and friendly demeanor
Handle inbound phone calls
Schedule service reservations
Work with our customer database (phone calls/emails/text)
Work with Sales and Service staff
Data entry
and more
Benefits include:
Dental/Vision/Medical
Christmas Bonus
401K
Tenure Bonus
We would love for you to join our team!
$25k-28k yearly est. Auto-Apply 60d+ ago
Receptionist/Call Center Operator
Red McCombs Ford 3.9
San Antonio, TX jobs
Job Description
Come be a part of the #1 Ford Dealership in San Antonio and South Texas! Exciting team atmosphere. Growth opportunities.
Red McCombs Ford is looking for a friendly, organized and professional Receptionist to be the first point of contact for our customers - both in person and over the phone.
Duties include but not limited to:
Greet customers with a professional and friendly demeanor
Handle inbound phone calls
Schedule service reservations
Work with our customer database (phone calls/emails/text)
Work with Sales and Service staff
Data entry
and more
Benefits include:
Dental/Vision/Medical
Christmas Bonus
401K
Tenure Bonus
We would love for you to join our team!
$25k-28k yearly est. 14d ago
Call Center Operator/Receptionist
Red McCombs Ford 3.9
San Antonio, TX jobs
Full-time Description
Red McCombs Ford is looking for a friendly, organized and professional Customer ServiceRepresentatives to be the first point of contact for our customers - both in person and over the phone.
Come be a part of the #1 Ford Dealership in San Antonio and South Texas! Exciting team atmosphere. Growth opportunities.
Serves visitors by greeting, welcoming, and directing them appropriately
Notifies company personnel of visitor arrival
Directs visitors by maintaining employee and department directories
Keeps a safe and clean reception area by complying with procedures, rules, and regulations
Contributes to team effort by accomplishing related results as needed
Answering phone calls in a swift, professional manner
Transferring customers to the appropriate personnel
Scheduling customers for service reservations
Requirements
Telephone Skills
Verbal Communication
Listening
Professionalism
Customer Focus
Organization
Handles Pressure
Familiarity with phone systems
Previous experience with Microsoft Office software preferred