Customer Service Representative
Greatflorida Insurance of Southwest Ranches job in Fort Lauderdale, FL
Job Description
Welcome to GreatFlorida Insurance- Christopher Riano Agency, a welcoming and supportive environment where customer service takes center stage. Located in the vibrant community of Weston, Florida, we are seeking a dedicated Customer Service Representative to join our dynamic team. This is an on-site role that offers the chance to be part of a forward-thinking insurance agency known for its strong ties to the community. At GreatFlorida Insurance, we believe that exceptional customer service is the foundation of our success, and we are committed to bringing positive energy to each client interaction. As a Customer Service Representative, you will be the friendly face and voice that assists our clientele, ensuring their needs are met with efficiency and care. If you're a proactive individual who thrives in a positive work environment and enjoys helping others, this is the opportunity for you. Join us and be a part of a team that values open communication, teamwork, and continuous growth!
Benefits
Annual Base Salary + Bonus Opportunities
Career Growth Opportunities
Mon-Fri Schedule
Evenings Off
Paid Time Off (PTO)
Retirement Plan
Responsibilities
Welcome clients and answer incoming calls, ensuring a pleasant customer experience by providing courteous and efficient service.
Resolve customer inquiries and issues promptly through professional communication and problem-solving skills.
Maintain up-to-date knowledge of our insurance products and services to confidently address customer questions and needs.
Process policy renewals and updates, ensuring that all customer information and documentation are accurate and complete.
Assist clients with claim submissions, providing guidance and support throughout the process.
Collaborate with team members to ensure a high level of customer satisfaction and service consistency.
Identify opportunities to cross-sell additional services by understanding customer needs and preferences.
Requirements
Education: High school diploma or equivalent.
Experience: A minimum of 1 year in a customer service role, preferably in the insurance industry.
Communication Skills: Excellent verbal and written communication abilities.
Problem Solving: Strong problem-solving skills with the ability to troubleshoot issues effectively.
Customer-Focused: A strong desire to provide exceptional customer service and ensure client satisfaction.
Detail-Oriented: Excellent attention to detail and accuracy in handling customer inquiries and transactions.
Adaptability: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Tech Proficiency: Familiarity with CRM systems and Microsoft Office suite.
Team Player: Ability to work collaboratively in a team-oriented environment.
Great Florida Insurance 220 License Agent
Great Florida Insurance job in Cape Coral, FL
Job Description
MUST HAVE A FLORIDA INSURANCE LICENSE (220 OR 440) TO APPLY FOR THE POSITION. A DRIVERS LICENSE IS NOT A INSURANCE LICENSE.
MUST HAVE MORE THAN 2 YEARS EXPERIENCE, IN THE P&C INSURANCE INDUSTRY.
Answer phones, complete customer requests, explain coverages, process payments
WORK WITH GEICO, PROGRESSIVE, TRAVELERS, NATIONAL GENERAL an Allstate Co, many more......
Benefits
Hourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Health Insurance
Vision Insurance
Mon-Fri Schedule
Retirement Plan
Responsibilities
Customer service
Complete endorsements to policies.
Take payments
Review coverage and advise customers
Write new auto and property business
Requirements
Hard worker, great with people
Loyal, Need 1 referral from past employer.
Senior Customer Service Representative
Melbourne, FL job
The Senior Customer Service Representative supports the daily operations of the agency by providing advanced customer service, policy support, and account management. This role acts as a primary point of contact for clients, resolves complex inquiries, assists with policy changes, and ensures exceptional service delivery while maintaining compliance with state and carrier requirements.
Client Service & Support
Serve as the main contact for policyholders, delivering high-quality service via phone, email, and in-person interactions.
Handle complex customer inquiries related to coverage, billing, claims, renewals, and endorsements.
Assist clients with policy changes, cancellations, reinstatements, and general account updates.
Review client accounts to ensure accuracy and identify gaps in coverage or service needs.
Policy Administration
Process endorsements, certificates of insurance, evidence of insurance, bind requests, and other policy documentation.
Support new business and renewal processes by gathering required information and preparing applications.
Verify policy accuracy, rating information, and carrier guidelines prior to final processing.
Coordinate with insurance carriers on underwriting requirements, coverage questions, and policy adjustments.
Claims Support
Guide clients through the claims filing process and provide follow-up as needed.
Act as a liaison between carriers, adjusters, and policyholders to ensure timely updates.
Team & Operational Support
Assist in workflow improvement, procedure updates, and best-practice implementation.
Maintain compliance with all state regulations, company policies, and carrier requirements.
Customer Experience & Retention
Build strong client relationships through responsive service and proactive communication.
Identify opportunities for cross-selling or up-selling appropriate P&C products (within 4-40 license permissions).
Support retention efforts by reviewing renewal options and assisting in remarketing when needed.
Required Qualifications
Valid Florida 4-40 Customer Representative License.
3-5+ years of customer service or account management experience in a Property & Casualty insurance environment.
Strong knowledge of personal lines and/or commercial lines insurance products, coverage forms, and terminology.
Proficiency with insurance management systems (e.g., Applied Epic, AMS360, QQ, Hawksoft) preferred.
Excellent communication, problem-solving, and organizational skills.
Ability to work independently, prioritize tasks, and manage high-volume workloads.
Claims PIP Adjuster
Florida job
As a member of the Claims team, the PIP Adjuster is primarily responsible for claims management and processing, as well as other assigned claim administration tasks. This includes review, analysis, and settlement of first party medical claims consistent with company guidelines.
RESPONSIBILITIES
Receives and responds to correspondence regarding claim files in a timely manner.
Identifies involved parties eligible for coverage; analyzes medical bill(s), lost wages, and/or other expense claims submitted for payment using a consistent and thorough review process.
Follows-up on claims to ensure all pertinent information is received to settle claims.
Authorizes payment of claims within company guidelines.
Maintains current knowledge of new claim settlement procedures, state regulations, and policy changes.
Develops a comprehensive settlement strategy; utilizes appropriate medical, wage, and/or other expense claim investigation forms and form letters.
Maintains compliance with Standard Operating Procedures, Regulatory and Statutory requirements, and/or best practices.
Identifies potential fraud indicators and works closely with the Special Investigations Unit (SIU) when appropriate.
Investigates No-fault and Medpay losses; evaluates exposures.
Processes incoming mail and data through various systems and software.
Completes incoming and outgoing phone calls, taking recorded statements when appropriate; composes written correspondence.
Thoroughly documents injury related treatment, lost wages, and/or other expense history.
Performs other duties as assigned.
JOB REQUIREMENTS
A 2-year degree or higher in a related field is highly desirable; high school diploma or equivalency is required.
A minimum of 2 years of relevant claims, insurance or other administrative experience is required.
Knowledge of medical and legal terminology a plus.
Must currently hold or have the ability to secure and maintain Florida adjuster license(s) within 60 days of employment.
Strong customer service skills and related behaviors are required.
Requires the ability to multi-task.
Strong analytical and problem-solving skills.
Excellent interpersonal and communication skills
Effective organizational and time management skills.
Ability to work in a fast-paced environment with attention to detail and deadlines.
Proficient in Microsoft Suite (i.e., Word, Excel, PowerPoint, etc.).
Requires computer literacy and the ability to learn software applications.
Commitment to First Acceptance's company values.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to do manual tasks, which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think, and read. Oftentimes the employee will be communicating and interacting with others while working.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.
As a Team Member at First Acceptance Insurance Company, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.
We are looking for team members that engage - who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you'll be supported by a team with all these qualities, too. If this sounds like the kind of team you'd like to join, we want to hear from you!
First Acceptance Insurance Company offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.
Auto-ApplyAuto Liability Specialist II
Remote or Florida job
This Auto Liability Specialist II position reports into either Tampa, FL or Nashville, TN, with the potential to work remotely full time. As an Auto Liability Specialist II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims to determine coverage and legal liability and resolve damages. Assigned claims may involve Single-vehicle or multiple-vehicle losses, uninsured/underinsured PD motorist claims, and complex coverage issues requiring direct involvement in property damage claim handling with minimal supervision. Exceptional evaluation and judgment skills are required to develop all potential exposures in the file and to properly set expense and indemnity reserves. Protecting our Insured and the Company's financial exposures is critical.
Essential Job Functions
Plan and conduct investigations (including but not limited to interviewing parties involved, collecting and evaluating documentation and securing evidence and protecting the chain-of-custody, determining inspection needs, ordering police reports, scene investigation, taking witness statements, reviewing material damage photos, etc.) to analyze coverage, determine liability, compensability, and extent of damages
Assume responsibility for property damage claims, including attorney-represented and non-represented parties, for both first- and third-party claimants
Demonstrates high investigation, analysis, evaluation, and negotiation skills. This includes accurately reviewing and interpreting auto policy provisions to resolve complex coverage investigations appropriately.
Adherence to proper procedures related to the inspection and evaluation of property damage claims and the ability to make recommendations for the disposition of claims beyond an individual's settlement authority
Evaluate policy coverage contact insureds, claimants, attorneys, and body shops while determining and establishing reserve requirements
Compile information for decision-making with a discussion of the claims committee where appropriate
Respond timely and appropriately to all settlement demands
Keep internal and external customers advised of file status and other matters, as required
Evaluate claims for potential fraud and work with Special Investigations Unit, as required
Assess actual damages associated with claims and conduct negotiations to settle claims
Determine if subrogation exists and take steps necessary to initiate recovery efforts
Performs other duties as assigned
Desired Qualifications
Possesses strong customer service skills and behaviors
Makes decisions in an informed, confident, and timely manner
Possesses strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups
Demonstrates strong written and verbal communication skills, promotes and facilitates free and open communication
Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems promptly
Easily adapts to new or different changing situations, requirements, or priorities
Cultivates an environment of teamwork and collaboration
Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits
Minimum of two (2) years of property claims handling experience
High school diploma or equivalent
College Degree preferred or equivalent experience
PHYSICAL DEMANDS:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this job, the employee is regularly required to do manual tasks, which may include using hands to finger and handling controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee must frequently lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include breathing, protecting oneself, and possessing the capacity to learn, concentrate, think, and read. Oftentimes, the employee communicates and interacts with others while working.
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.
#LI-REMOTE
As a Team Member at First Acceptance Insurance Company, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.
We are looking for team members that engage - who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you'll be supported by a team with all these qualities, too. If this sounds like the kind of team you'd like to join, we want to hear from you!
First Acceptance Insurance Company offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.
Auto-ApplyRemote Sales Representative
Remote or Orlando, FL job
Remote Sales Representative (1099 Independent Contractor- Commission Only)
The Gomez Agency- an independent Brightway-affiliated agency- is hiring on behalf of Brightway corporate for a Remote Sales Representative. We're seeking a motivated individual to help clients protect their futures.
What You ll Do
Sell personal lines using consultative techniques
Generate and follow up on leads
Advise clients on tailored insurance solutions
Consistently hit sales targets
Qualifications
Must be based in TX.
TX Property and Casualty license, required
Experience: Minimum of 1 year of professional experience in one of the following:
Insurance Sales (licensed agent)
General sales roles
Real estate (Realtor or similar)
Strong communication skills and a knack for building rapport
Self-driven and organized
Who We Are
One of the nation s fastest-growing independent agencies, Brightway has 350+ franchises across 38 states and $1.4B+ in annual premiums.
Ready to launch your career? Apply today!
Personal Lines Producer
Greatflorida Insurance of Winter Park job in Winter Park, FL
Benefits:
Bonus based on performance
Paid time off
Training & development
Benefits/Perks:
Competitive Pay
Professional Development
Job Stability in a growing industry
Job Description
The Personal Lines Producer at GreatFlorida Insurance Of Winter Park is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales.
Responsibilities:
Identify, qualify, and develop personal insurance opportunities with new and existing clients in person, online, by phone, and through written communication.
Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs.
Actively prospect round accounts, and solicit increases in existing client coverage as well as network for new clients, including win backs.
Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates.
Foster and maintain excellent relationships with customers and prospects through regular follow-up, timely quotations, and general account support.
Support and prepare clients for renewal and retention, and maintain strong client relationships.
Anticipate, respond to, and follow up on all existing client needs.
Monitor, review, and report on key metrics to ensure sales targets are achieved and execute sales activity documentation in a timely, accurate, and professional manner.
Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.
Qualifications:
Hold the insurance license required by your state and have a minimum of two years of personal and commercial lines insurance account management experience, as well as a Bachelors Degree or comparable work experience.
Possess a valid drivers license and a source of reliable transportation.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain an existing client base.
Have a proven track record of business-to-business sales success. Possess strong presentation, persuasion, and negotiation skills with the ability to close sales.
Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients.
Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.
Have excellent time management skills, thrive in a team environment, and Technology and Computer proficiency including agency management systems.
Business Development Associate
Jacksonville, FL job
Job Description
About Brightway
Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation's largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development.
We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets.
Scope
Brightway Insurance's dynamic 6 to 12-month program is designed to cultivate business professionals into future industry leaders. Through comprehensive training and mentorship in product knowledge, sales techniques, and business operations, you'll gain the skills needed to excel. Tailored to your progression, the program offers a phased approach with specific milestones and support structures, ensuring your success in this stable yet dynamic industry. Embark on a journey from onboarding and education to hands-on experience with the possibility of ownership of a thriving business, all within a supportive and growth-oriented environment.
As a Business Development Associate at Brightway you will...
Gain a deep understanding of Brightway's business model and proven operational practices
Engage with warm leads from Brightway's existing book of business to generate new opportunities
Develop new carrier leads through prospecting and lead development
Maintain a book of business, focusing on territory development and relationship retention.
Conduct proactive outreach via calls and emails to promote Brightway's value proposition
Under general supervision, focus on sales, leads, retention, customer service and community of Brightway with our carriers
Efficiently organize and prioritize daily tasks using calendars, checklists, and planning tools
Maintain consistent and professional communication through email and internal systems
Identify and recommend opportunities to improve processes and enhance sales performance
Accurately document all activities and follow-ups in tracking systems
Collaborate with team members to support seamless operations and shared goals
What we are looking for:
Ability to obtain Personal Lines licensure within 2 months
Ability to perform work with a high degree of accuracy, exceptional attention to detail
Superior customer service mindset: a desire and ability to deliver service that provides a high level of satisfaction
Must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
Superior interpersonal skills
Excellent verbal and written communicator; must be able to convey ideas in a clear and concise manner
Excellent independent judgment and decision making
Ability to learn, embrace and put into practice new concepts and skills
Superior ability to manage own time, activities and resources, models behavior for others
Can demonstrate Brightway values of Smart, Accountable and Trustworthy
This position requires a bachelor's degree and 0-3 years' experience in a customer service or sales environment
Education or experience focused in insurance, risk management or entrepreneurship is preferred, but not required.
Program Details:
The program duration ranges from 6 to 12 months, depending on the employee's progression and the nature of the role they transition into upon program completion.
Program Graduation Career Paths:
Join Brightway's Client Engagement Center to support and service customers
Contribute as a producing agent at a Brightway franchise location
Launch your own Brightway Agency in a mutually agreed-upon city and state, contingent upon meeting established production metrics
This position is onsite in Jacksonville, Florida.
Equal Employment Opportunity:
Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.
We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.
Customer Service Representive
Boca Raton, FL job
Company
Brightway
Insurance
is
a
leading
property
and
casualty
insurance
distribution
company
with
over
400
franchise
40
states
We
pride
ourselves
on
delivering
exceptional
customer
experiences
and
empowering
our
agents
with
innovative
tools
and
support
We
are
currently
seeking Customer Service Representative CSR to join our team Position Summary As a CSR you will play a key role in ensuring our clients receive excellent service and support Youll assist both new and existing customers by answering questions processing changes to policies handling billing inquiries and supporting sales efforts when needed Responsibilities Provide exceptional customer service to policyholders via phone email and in person interactions Assist clients with policy changes billing inquiries claims and general insurance questions Educate clients on available coverages products and discounts Maintain accurate records in our CRM and carrier systems Collaborate with agents and producers to ensure a seamless customer experience Support retention efforts by identifying opportunities for cross selling and upselling Qualifications High school diploma or equivalent required; college degree a plus4 40 Customer Service License required 2 years of experience in insurance or a customer service related role Strong communication and interpersonal skills Detail oriented with excellent organizational abilities Proficient in Microsoft Office Suite and comfortable learning new software Why Join Us Competitive salary plus performance bonuses Opportunities for career growth and professional development Supportive team environment Work that makes a difference in peoples lives
Client Relationship Specialist
Jacksonville, FL job
About Brightway
Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.4 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients most important assets through consultation, curated choice, and confidence. While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success.
Scope
The Engagement Center ensures that Brightway clients receive exceptional service. This position provides a broad range of insurance-related customer service and business development support, by cultivating, maintaining, and enhancing an organization's relationships with its clients & Agency Owners. This role contributes to Brightway s retention, and community-building efforts with carriers, ensuring seamless service delivery. This individual will play a pivotal role in ensuring that clients feel valued and understood, which is crucial to fostering long-term loyalty and satisfaction.
Job Responsibilities
Client Interaction & Support:
Manage inbound requests via phone, email, and other communication channels, ensuring timely and effective resolutions.
Provide exceptional service by addressing inquiries, processing requests, and resolving concerns with professionalism and efficiency.
Documents interactions accurately in CRM and other systems.
Sales & Retention:
Proactively engage and maintain relationships with clients through outbound calls to offer additional products, policy reviews, and solutions tailored to their needs.
Implement upsell and cross-sell opportunities to drive business growth while ensuring client satisfaction.
Drive policy renewals and retention efforts by educating clients on coverage options and benefits.
Process Improvement & Collaboration:
Leverage emerging technology to streamline workflows, improve efficiency, and enhance the client experience.
Actively participate in training and continuous learning initiatives to stay updated on industry trends and company policies.
Collaborate with internal teams and external agents to improve service quality and operational effectiveness.
Skills, Licenses, Certifications
Must obtain a personal lines insurance license within 60 days of employment
Strong customer service mindset with a passion for delivering exceptional experiences.
Ability to learn and effectively use Brightway systems, CRM tools, and insurance platforms
High level of accuracy, attention to detail, and ability to multitask in a fast-paced environment.
Excellent verbal and written communication skills; ability to simplify complex insurance terms for customers
Analytical problem-solving skills with the ability to assess customer needs and present logical solutions.
Demonstrated ability to work both independently and as part of a team, contributing to shared goals.
Tech-savvy with a willingness to adopt and leverage new tools and processes.
Education and Experience
This position requires a bachelor s degree and 2-4 years experience in a customer service or sales environment. Education or experience focused on insurance, risk management or entrepreneurship is preferred, but not required.
This position is onsite in Jacksonville, Florida.
Equal Employment Opportunity:
Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.
We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.
Licensed Sales Producer
Pompano Beach, FL job
Job Description
Licensed Sales Producer - Join OurGrowing Team!
Brightway Insurance - The Aloisi Agency (Parkland, FL)
Work Schedule: Monday-Friday, 9:00 AM-5:30 PM
Are you motivated, positive, and passionate about helping people protect what matters most? Do you thrive in a relationship-driven, sales-focused environment? If you're looking for a family-oriented culture and a long-term career - not just a job - we want to meet you.
Why Join Us?
Compensation You Can Grow With:
Base Salary + commission
Renewals beginning in year 3
Retirement Plan Benefits With Match: Build long-term wealth, with employer matching to boost your savings
Warm Leads -You'll work referrals, inbound opportunities, and warm transfers.
Huge Advantage with many carriers: We quote through a very large network of top-rated insurance companies, making it easier to compete and close more policies.
Dedicated Service Team: You sell - we service. Our Brightway Service Center handles billing questions, policy changes, certificates, and day-to-day servicing so you can stay focused on selling and growing your book
Re-shop & Get Paid: Help existing clients re-shop their policies when needed - and earn commissions for doing so.
Supportive, Family-Focused Culture: Be part of a company that values your effort and your personal life.
Paid Time Off: 10 paid holidays + 2 weeks paid vacation
Key Responsibilities
Sell personal lines products (Home, Auto, Flood, Umbrella, Liability)
Quote and close business through multiple carriers to find the best fit for each client
Work warm referrals and inbound leads
Follow up with prospects and build lasting client relationships
Consistently surpass sales targets for new business quotes
Deliver a friendly, professional experience that earns trust and loyalty.
What We're Looking For
Florida 20-44 (or 2-20) license - required
1-2+ years of personal lines insurance experience
Excellent communication skills
Strong verbal and written communication skills, with the ability to engage and persuade customers effectively.
Excellent interpersonal skills, demonstrating the ability to build rapport and maintain positive relationships with customers and colleagues.
Strong analytical skills to understand coverage details and underwriting guidelines, enabling informed decision-making.
Coachable, driven, and reliable
Ready to Apply?
Send your resume to ***************************** with the subject line: Sales Producer - Aloisi Agency
Easy ApplyBusiness Development Associate
Jacksonville, FL job
About Brightway
Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development.
We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets.
Scope
Brightway Insurance's dynamic 6 to 12-month program is designed to cultivate business professionals into future industry leaders. Through comprehensive training and mentorship in product knowledge, sales techniques, and business operations, you'll gain the skills needed to excel. Tailored to your progression, the program offers a phased approach with specific milestones and support structures, ensuring your success in this stable yet dynamic industry. Embark on a journey from onboarding and education to hands-on experience with the possibility of ownership of a thriving business, all within a supportive and growth-oriented environment.
As a Business Development Associate at Brightway you will...
Gain a deep understanding of Brightway s business model and proven operational practices
Engage with warm leads from Brightway s existing book of business to generate new opportunities
Develop new carrier leads through prospecting and lead development
Maintain a book of business, focusing on territory development and relationship retention.
Conduct proactive outreach via calls and emails to promote Brightway s value proposition
Under general supervision, focus on sales, leads, retention, customer service and community of Brightway with our carriers
Efficiently organize and prioritize daily tasks using calendars, checklists, and planning tools
Maintain consistent and professional communication through email and internal systems
Identify and recommend opportunities to improve processes and enhance sales performance
Accurately document all activities and follow-ups in tracking systems
Collaborate with team members to support seamless operations and shared goals
What we are looking for:
Ability to obtain Personal Lines licensure within 2 months
Ability to perform work with a high degree of accuracy, exceptional attention to detail
Superior customer service mindset: a desire and ability to deliver service that provides a high level of satisfaction
Must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
Superior interpersonal skills
Excellent verbal and written communicator; must be able to convey ideas in a clear and concise manner
Excellent independent judgment and decision making
Ability to learn, embrace and put into practice new concepts and skills
Superior ability to manage own time, activities and resources, models behavior for others
Can demonstrate Brightway values of Smart, Accountable and Trustworthy
This position requires a bachelor s degree and 0-3 years experience in a customer service or sales environment
Education or experience focused in insurance, risk management or entrepreneurship is preferred, but not required.
Program Details:
The program duration ranges from 6 to 12 months, depending on the employee s progression and the nature of the role they transition into upon program completion.
Program Graduation Career Paths:
Join Brightway s Client Engagement Center to support and service customers
Contribute as a producing agent at a Brightway franchise location
Launch your own Brightway Agency in a mutually agreed-upon city and state, contingent upon meeting established production metrics
This position is onsite in Jacksonville, Florida.
Equal Employment Opportunity:
Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.
We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.
Sales Representative
Fort Myers, FL job
The Smith and Mitchell Agency- an independent, Brightway-affiliated agency- is hiring on behalf of Brightway corporate for a Sales Representative in Fort Myers, FL.
As a Brightway Sales Representative, you'll focus on developing client relationships within your community and offering personal insurance products. Our streamlined operations allow you to maximize your sales efforts without being weighed down by administrative tasks.
Key Responsibilities
Sell personal insurance products, including auto, home, flood, and boat insurance, using consultative sales techniques.
Identify and engage potential customers through established lead-generation methods.
Advise clients on tailored insurance solutions that meet their unique needs.
Attend industry networking events to build relationships and support business development.
Consistently surpass sales targets for new business quotes and policy issuances.
Qualifications
Possession of Florida Licenses 20-44 or 2-20 is preferred but not required.
No prior insurance experience is necessary; comprehensive training will be provided.
Proven experience in sales administration, retail sales, or customer-facing roles.
Strong verbal and written communication skills, with the ability to engage and persuade customers effectively.
Excellent interpersonal skills, demonstrating the ability to build rapport and maintain positive relationships with customers and colleagues.
Excellent organizational and time-management skills.
Character, coachability, and self-motivation are essential for success.
Compensation & Benefits
Base Salary plus commission.
Competitive commission structure.
Comprehensive health insurance coverage.
Paid Time Off starting in the first year.
Reimbursement for networking-related expenses.
One-on-one training with the agency owners, providing tailored guidance and support to accelerate your learning and success.
About Brightway Insurance
Established in 2008, Brightway Insurance has grown to become one of the largest privately-owned property and casualty insurance distribution companies in the U.S., with more than 350 agencies across 38 states and over $1.4 billion in annual premiums. Our unique franchise model offers agents the opportunity to focus on sales while we handle back-office operations, including carrier relations, licensing, and marketing support. This approach allows our agents to maximize their sales efforts and build lasting client relationships.
If you're an ambitious and driven individual eager to advance in the thriving insurance industry, Brightway Insurance offers the perfect opportunity. As a leading agency, we provide the support, training, and resources you need to succeed. Take the next step in your career as a Sales Representative apply today!
Senior Customer Service Representative
Boca Raton, FL job
The Senior Customer Service Representative supports the daily operations of the agency by providing advanced customer service, policy support, and account management. This role acts as a primary point of contact for clients, resolves complex inquiries, assists with policy changes, and ensures exceptional service delivery while maintaining compliance with state and carrier requirements.
Client Service & Support
Serve as the main contact for policyholders, delivering high-quality service via phone, email, and in-person interactions.
Handle complex customer inquiries related to coverage, billing, claims, renewals, and endorsements.
Assist clients with policy changes, cancellations, reinstatements, and general account updates.
Review client accounts to ensure accuracy and identify gaps in coverage or service needs.
Policy Administration
Process endorsements, certificates of insurance, evidence of insurance, bind requests, and other policy documentation.
Support new business and renewal processes by gathering required information and preparing applications.
Verify policy accuracy, rating information, and carrier guidelines prior to final processing.
Coordinate with insurance carriers on underwriting requirements, coverage questions, and policy adjustments.
Claims Support
Guide clients through the claims filing process and provide follow-up as needed.
Act as a liaison between carriers, adjusters, and policyholders to ensure timely updates.
Team & Operational Support
Provide guidance and support to junior CSRs and team members.
Assist in workflow improvement, procedure updates, and best-practice implementation.
Maintain compliance with all state regulations, company policies, and carrier requirements.
Customer Experience & Retention
Build strong client relationships through responsive service and proactive communication.
Identify opportunities for cross-selling or up-selling appropriate P&C products (within 4-40 license permissions).
Support retention efforts by reviewing renewal options and assisting in remarketing when needed.
Required Qualifications
Valid Florida 4-40 Customer Representative License.
3-5+ years of customer service or account management experience in a Property & Casualty insurance environment.
Strong knowledge of personal lines and/or commercial lines insurance products, coverage forms, and terminology.
Proficiency with insurance management systems (e.g., Applied Epic, AMS360, QQ, Hawksoft) preferred.
Excellent communication, problem-solving, and organizational skills.
Ability to work independently, prioritize tasks, and manage high-volume workloads.
Insurance Sales Agent
Jupiter, FL job
Insurance
Sales
Producer
Brightway
Insurance
Advance
your
career
with
Brightway
Insurance
one
of
the
largest
and
fastest
growing
independent
personal
lines
insurance
agencies
in
the
US
We
offer
access
to
more
markets
than
other
agencies
allowing
our
agents
to
provide
customized
insurance
solutions
tailored to each clients unique needsat a price they can afford We are expanding and looking for motivated insurance professionals or individuals with a proven track record of success who are eager to build a rewarding career At Brightway we invest in your success with industry leading sales training lead generation support and mentorship from top performing agents As a Brightway Insurance Sales Representative youll focus on developing client relationships within your community and offering a full suite of insurance products including Auto Home Commercial and Life Insurance Our streamlined operations allow you to maximize your sales efforts without being weighed down by administrative tasks Key Responsibilities Sell Auto Home Life and Commercial Insurance using consultative sales techniques Identify and engage potential customers through established lead generation methods Advise clients on tailored insurance solutions that meet their unique needs Develop and maintain strong business relationships Participate in incentive programs and sales contests to drive performance Consistently exceed sales targets for new business quotes and policy issuance Qualifications Experience in a fast paced sales environment preferred High school diploma required Strong communication and interpersonal skills Persuasive negotiation abilities Excellent organizational and time management skills to thrive in a dynamic semi autonomous environment Analytical skills to understand coverage details and underwriting guidelines If youre ambitious driven and ready to grow in a thriving industry join Brightway Insurance and take the next step in your career
Customer Service Representative
Jacksonville, FL job
Company
Brightway
Insurance
is
a
leading
property
and
casualty
insurance
distribution
company
with
over
300
franchise
35
states
We
pride
ourselves
on
delivering
exceptional
customer
experiences
and
empowering
our
agents
with
innovative
tools
and
support
We
are
currently
seeking Customer Service Representative CSR to join our team Position Summary As a CSR you will play a key role in ensuring our clients receive excellent service and support Youll assist both new and existing customers by answering questions processing changes to policies handling billing inquiries and supporting sales efforts when needed Responsibilities Provide exceptional customer service to policyholders via phone email and in person interactions Assist clients with policy changes billing inquiries claims and general insurance questions Educate clients on available coverages products and discounts Maintain accurate records in our CRM and carrier systems Collaborate with agents and producers to ensure a seamless customer experience Support retention efforts by identifying opportunities for cross selling and upselling Qualifications High school diploma or equivalent required; college degree a plus4 40 Customer Service License required or ability to obtain within 30 days1 years of experience in insurance or a customer service related role preferred Strong communication and interpersonal skills Detail oriented with excellent organizational abilities Proficient in Microsoft Office Suite and comfortable learning new software Why Join Us Competitive salary plus performance bonuses Opportunities for career growth and professional development Supportive team environment Work that makes a difference in peoples lives
Sales Representative- 1099
Clearwater, FL job
Job Description
Brightway Insurance is Hiring a Full-Time Sales Representative- Remote 1099 Contractor in Clearwater, FL.
Brightway Insurance, one of the nation's largest and fastest-growing independent personal lines insurance agencies, is seeking a motivated Insurance Sales Representative to join our team. This is an excellent opportunity for individuals with a proven track record in sales who are eager to build a rewarding career in the insurance industry.
As a Brightway Sales Representative, you'll focus on developing client relationships within your community and offering Auto, Home, flood and pet insurance. Our streamlined operations allow you to maximize your sales efforts without being weighed down by administrative tasks.
Key Responsibilities
Sell Home, Auto, Pet, Flood insurance using consultative sales techniques.
Identify and engage potential customers through established lead-generation methods.
Advise clients on tailored insurance solutions that meet their unique needs.
Participate in incentive programs and sales contests to drive performance.
Attend industry networking events to build relationships and support business development.
Consistently surpass sales targets for new business quotes and policy issuances.
Qualifications
Must currently hold a valid Florida 220 license.
Proven experience in sales administration, retail sales, or customer-facing roles. Experience in a fast-paced sales environment is preferred.
Strong verbal and written communication skills, with the ability to engage and persuade customers effectively.
Excellent interpersonal skills, demonstrating the ability to build rapport and maintain positive relationships with customers and colleagues.
Strong analytical skills to understand coverage details and underwriting guidelines, enabling informed decision-making.
Excellent organizational and time-management skills.
Fluency in English is required, bilingual preferred.
Persuasive negotiation abilities to effectively close sales and meet targets.
Ability to adapt to changing environments and customer needs, demonstrating flexibility and resilience.
Established in 2008, Brightway Insurance has grown to become one of the largest privately-owned property and casualty insurance distribution companies in the U.S., with more than 350 agencies across 38 states and over $1.4 billion in annual premiums. Our unique franchise model offers agents the opportunity to focus on sales while we handle back-office operations, including carrier relations, licensing, and marketing support. This approach allows our agents to maximize their sales efforts and build lasting client relationships.
If you're an ambitious and driven individual eager to advance in the thriving insurance industry, Brightway Insurance offers the perfect opportunity. As a leading agency, we provide the support, training, and resources you need to succeed. Take the next step in your career as a Sales Representative-apply today!
Entry Level Insurance Sales Producer - Pembroke Pines
Hollywood, FL job
Job Description
The Opportunity
Advance your career with Brightway Insurance in Pembroke Pines, FL. Are you a natural communicator with a positive attitude, strong listening skills, and a sharp eye for details-especially when it comes to helping people make important financial or business decisions? If so, you may be the perfect fit for our Inside Sales Agent role at Brightway Insurance.
This full-time, insurance sales position is based in Pembroke Pines West, Florida and requires that you live within a commutable distance.
We're looking for someone who's decisive, driven, and ready to match clients-whether new, existing, or prospective-with the insurance solutions that fit their unique needs. As part of our dynamic sales team, you'll receive paid training, ongoing support, and leads (no cold calling required). You'll also enjoy the freedom of unlimited earning potential and commission.
If you're looking for a career that offers flexibility, professional growth, and the satisfaction of helping others protect what matters most, we encourage you to apply today.
Responsibilities
Client Consultation: Conduct thorough consultations with clients to understand their insurance needs and provide personalized recommendations
Customer Service: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring overall satisfaction
Sales Generation: Achieve and exceed sales targets by proactively working our existing leads while leveraging existing relationships
Product Knowledge: Stay up to date on the latest insurance products, industry trends, and regulatory changes to effectively communicate value propositions to clients
Relationship Building: Cultivate strong, long-lasting relationships with clients, earning their trust and confidence as their go-to insurance advisor
Documentation: Ensure accurate and timely documentation of client interactions, policy details, and other relevant information
Implement sales strategies and tactics proven effective in maintaining and growing existing customer portfolios comprised of loyal, long-term clients
Continue your education on evolving insurance industry protocols to adequately fulfill all policy requirements and monitor insurance claims to customers' satisfaction
Listen attentively to new and potential clients, evaluate their needs and their financial statuses, and propose ideal plan options for their unique circumstances and insurance needs
Create tailored risk management strategies directly with clients that align with their risk profiles
Ensure bookkeeping systems, sales databases, and customer records are maintained to report progress toward monthly initiatives to stakeholders
Minimum Required Qualifications:
Bilingual -Fluent Spanish
High school diploma
Must be 18 years of age
Ability to use Microsoft Office
Strong interpersonal skills, communication skills, customer service skills, and analytical skills are required
Proven understanding of the insurance industry including insurance products, risk management and any state and federal regulations
Preferred Qualifications:
A valid 4-40, 2-20 or 20-44 Insurance license
Experience with independent Florida P&C insurance carriers
Compensation Details:
Base pay, PLUS commissions (Base pay is determined by level of experience and certifications.)
Average 1st year total earnings range from $55K-$70K through a combination of base pay and commission.
Top Performing Agents in their second year and onward, can earn up to $75k+
About Brightway Insurance - Pembroke Pines West
Brightway Insurance - Pembroke Pines West, is not your typical independent insurance agency. We're a Brightway agency, which means we have relationships with over 100 insurance carriers and can offer you expert advice as well as more choices than any other independent agent. Our team is comprised of talented agents who work independently and as a team.
Customer Service Representative
Greatflorida Insurance of Winter Park job in Winter Park, FL
Benefits:
Bonus based on performance
Competitive salary
Paid time off
Training & development
Benefits/Perks
Competitive Pay
Professional Development
Job Stability in a growing industry
Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
Answer customer questions via phone, email, and in-person
Assist clients with new quotes, updating policies, payments, and other services
Schedule appointments and maintain calendar
Maintain detailed records of client interactions
Review audits and/or policies
Collaborate with colleagues to provide comprehensive customer service
Qualifications
Knowledge of insurance products
High school diploma/GED required, Bachelors degree preferred
Excellent customer service skills
Highly organized with strong time management skills
Familiarity with Microsoft Office and other software applications
Sales Representative
Parkland, FL job
Brightway Insurance is hiring a Full Time Sales Representative in Parkland, FL.
Brightway Insurance, one of the nation's largest and fastest-growing independent personal lines insurance agencies, is seeking a motivated Insurance Sales Producer to join our team. This is an excellent opportunity for individuals with a proven track record in sales who are eager to build a rewarding career in the insurance industry.
As a Sales Representative you ll focus on developing client relationships within your community and offering Auto, Home, Flood and Liability insurance. Our streamlined operations allow you to maximize your sales efforts without being weighed down by administrative tasks.
Key Responsibilities
Sell Home, Auto, Liability, Flood insurance using consultative sales techniques.
Identify and engage potential customers through established lead-generation methods.
Advise clients on tailored insurance solutions that meet their unique needs.
Participate in incentive programs and sales contests to drive performance.
Attend industry networking events to build relationships and support business development.
Consistently surpass sales targets for new business quotes and policy issuances.
Qualifications
Possession of Florida License 20-44 or 2-20, required.
Minimum 2 years of experience in Insurance Sales.
Experience in a fast-paced sales environment is preferred.
Strong verbal and written communication skills, with the ability to engage and persuade customers effectively.
Excellent interpersonal skills, demonstrating the ability to build rapport and maintain positive relationships with customers and colleagues.
Strong analytical skills to understand coverage details and underwriting guidelines, enabling informed decision-making.
Excellent organizational and time-management skills.
Persuasive negotiation abilities to effectively close sales and meet targets.
Ability to adapt to changing environments and customer needs, demonstrating flexibility and resilience.
Established in 2008, Brightway Insurance has grown to become one of the largest privately-owned property and casualty insurance distribution companies in the U.S., with more than 350 agencies across 38 states and over $1.4 billion in annual premiums. Our unique franchise model offers agents the opportunity to focus on sales while we handle back-office operations, including carrier relations, licensing, and marketing support. This approach allows our agents to maximize their sales efforts and build lasting client relationships.
If you're an ambitious and driven individual eager to advance in the thriving insurance industry, Brightway Insurance offers the perfect opportunity. As a leading agency, we provide the support, training, and resources you need to succeed. Take the next step in your career as an Insurance Sales Producer apply today!