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Great Wolf Resorts jobs in Tustin, CA - 129 jobs

  • Ropes Course Attendant

    Great Wolf Resorts, Inc. 4.2company rating

    Great Wolf Resorts, Inc. job in Garden Grove, CA

    Pay: $17.25 At Great Wolf, the Ropes Course Attendant ensures customer safety and satisfaction while guests navigate across bridges and ropes to Howlers Peak. The Ropes Course attendant is responsible for guest registration, supplying equipment, education, and adherence to proper safety protocol. Join our Pack: * Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels * Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives * Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training * Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund * Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: * Medical, Dental, and Vision insurance * Health savings account * Telehealth resources * Life insurance * 401K with employer match * Paid vacation time off * Paid parental leave Essential Duties & Responsibilities * Communicates with guests to process registration and complete orders * Educates guests on the Ropes Course experience, proper technique and use of equipment, and safety guidelines * Outfits participants with correct safety equipment, makes adjustments, and properly attaches sling line to harness and overhead track * Inspects all safety equipment to ensure proper function * Ability to assess and assist in possible emergency situations and help scared participants * Ensures the daily operation adheres to operating procedure guidelines * Provides outstanding customer service and engages in suggestive selling * Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing * Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting * Ensures attraction adheres to the highest standards of cleanliness, presentation, and service * Must successfully complete ropes course and annual training covering operating procedures and technical competencies * Assists in other retail outlets/attractions as needed Basic Qualifications & Skills * Must be 18 years or older * Some High School education or equivalent * Must be comfortable being at heights of 30 feet or more for extended periods of time * Flexibility regarding scheduling based on business demands * Experience utilizing basic math skills with ability to add, subtract multiply and divide * Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures * Successful completion of a criminal background check and drug screen Estimated Salary Range: * $17.25 annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $17.3 hourly 22d ago
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  • Director, Engineering

    Great Wolf Resorts, Inc. 4.2company rating

    Great Wolf Resorts, Inc. job in Garden Grove, CA

    Pay: $125000 - $140000 At Great Wolf, the Director of Engineering sets the vision and managing the effective functioning of the entire hotel/resort and/or property, including physical buildings, grounds, mechanical, electrical, and HVAC systems. This is a senior management level position, which manages budget, capital expenditure projects, preventative maintenance and energy conservation. Essential Duties & Responsibilities * Develops engineering organizational strategies by contributing engineering information, analysis, and establishing engineering objectives * Establishes engineering operational strategies by evaluating engineering trends; establishing critical measurements and designing engineering systems * Determine and monitor production, productivity, quality, and customer-service strategies * Develops engineering financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances * Establishes best practice standards including developing policies, procedures, and workflows * Conduct engineering project management by evaluating feasibility; identifying requirements and resource utilization, studying available technology, conferring with engineering consultants, completing cost-benefit studies, and estimating costs relative to budget * Maintains uninterrupted operations by coordinating provision and backup of supplied utilities * Provides technical information by analyzing operational problems, collecting, analyzing, and summarizing technical data and trends * Updates job knowledge by tracking updates in regulations and codes; participating in educational opportunities, maintaining personal networks and active participation in professional organizations * Conduct supervisory responsibilities by communicating and enforcing values, policies and procedures; selection, orientation, training, coaching and disciplinary counseling, and monitoring job performance Basic Qualifications & Skills * Associates degree or equivalent experience * Plumbing License, Certified Pool & Spa (CPO) License, Aquatic Facility Operator (AFO) Certified * 2+ years of work experience with managing multiple teams of technical employees through projects * 1+ years of senior management experience * Experience with engineering design Desired Qualifications & Traits * Previous experience in leadership role in resort/waterpark setting * Bachelors degree or equivalent experience * Able to develop, implement, and monitor programs that adhere to all appropriate regulations, including: Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communications Physical Requirements * Able to lift up to 15 lbs * Able to bend, stretch, and twist * Able to sit or stand for long periods of time * Able to climb multiple flights of stairs on daily basis and walk frequently Estimated Salary Range: $125000 - $140000 annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $125k-140k yearly 56d ago
  • Maintenance Engineer - InterContinental Los Angeles Downtown

    Intercontinental Hotels Group 3.9company rating

    Los Angeles, CA job

    About Us Do you see yourself as a Tradesperson/Engineer? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. The InterContinental Los Angeles Downtown Hotel is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown's historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States' second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area. Your Day to Day Duties and Responsibilities: Perform maintenance and repairs for assigned area of expertise such as the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool-if applicable, etc. Ensure that assigned equipment is prepared and operational for the following day's work Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc., replenishes supplies and inventory in a timely and efficient manner, and minimizes waste. Adhere to federal, state and local regulations concerning safety or other compliance requirements, as well as brand standards and local policy and procedures to ensure quality, safety, and consistency. Report all unsafe conditions or malfunctioning equipment to supervisor. May educate and train hotel staff in the safe and proper use of equipment. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure strong guest satisfaction May also perform other minor maintenance and repairs and/or conduct preventative maintenance duties as needed Promote teamwork and quality service Assist with other duties as assigned What We Need From You Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience. Professional certification and license if required by law. This job requires ability to perform the following: Carrying, lifting, pushing and/or pulling items weighing up to 100-300 pounds Frequently standing up and moving about the facility Frequently handling objects and equipment to maintain the facility Frequently bending, stooping, kneeling, climbing and crawling Other: Specialized knowledge and skills or certification within a field or discipline such as plumbing, electrician, carpentry, equipment mechanics, HVAC, refrigeration, etc. Communication skills are utilized a significant amount of time when interacting with the other supervisors, hotel staff and hotel guests Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read equipment repair manuals Mathematical skills, including basic math, percentages, quantities, and variances are used frequently May be required to work nights, weekends, and/or holidays What We Offer The hourly pay range for this role is $26.71 to $41.26. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled
    $26.7-41.3 hourly Auto-Apply 29d ago
  • Steward - Regent Santa Monica Beach

    Intercontinental Hotels Group 3.9company rating

    Santa Monica, CA job

    About Us: Regent Santa Monica Beach-an IHG Hotels & Resorts (IHG) property-lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury. Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace. Job Summary: As Steward/Stewardess at Regent Santa Monica Beach, you will play a pivotal role in maintaining the highest standards of cleanliness, hygiene, and operational efficiency within our culinary and dining areas. Your dedication to ensuring a seamless operation behind the scenes will contribute to the overall exceptional guest experience. A little bit about your day: Reporting to the Stewarding Supervisor, every day is different, but you will mostly: * Promote Regent's service philosophy and style through our people attributes. * Maintain impeccable personal grooming standards to uphold the professional and property style of the resort. * Wash, sanitize, and polish dishes, utensils, glassware, and kitchen equipment using proper techniques. * Ensure that all items are cleaned to the highest standards and ready for use by the culinary team. * Maintain a clean and organized kitchen environment by regularly sweeping, mopping, and cleaning work surfaces, Coolers and Equipment. * Empty and clean trash and recycling bins to prevent the buildup of waste. * Assist with receiving, storing, and organizing kitchen supplies, including dry goods, perishables, and cleaning materials. * Maintain a stock of clean and sanitized kitchen tools and utensils for the culinary team's use. * Ensure all F&B equipment is organized and available for all banquet events. * Run food for Platted and Buffet Banquet Events. Maintain and restock Buffets. Assist in Platted up Banquet Functions. * Assist in the efficient setup and breakdown of banquet spaces for events and meetings. * Adhere to food safety and sanitation standards, including proper handwashing and wearing appropriate Personal Protective Equipment (PPE). * Monitor and report any maintenance or safety issues to the appropriate department. * Dispose of kitchen waste in an environmentally responsible manner, following recycling and waste separation guidelines. * Communicate effectively with kitchen staff, servers, and other team members to ensure smooth operations and timely service. * Maintain accurate records of the dishwashing and cleaning processes, ensuring compliance with health and safety regulations. What We need from you: * High school diploma or equivalent education. * Familiarity with proper dishwashing and sanitation procedures. * Basic food handling and prep skills are a plus. * Strong communication, and interpersonal skills. * Excellent organizational and multi-tasking abilities. * Ability to work in a fast-paced environment. * Knowledge of inventory management and ordering processes. * Carrying or lifting items weighing up to 50 pounds. * Ability to stand, stoop, and bend repetitively. * Attention to detail and a commitment to delivering exceptional service. * Willingness to assist in other areas when necessary and reasonable requested. * Flexible schedule, able to work evenings, weekends, and holidays. What you can expect from us: The hourly pay range for this role is $25.32 to $31.65. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
    $25.3-31.7 hourly Auto-Apply 28d ago
  • Massage Therapist (Part-Time) - Regent Santa Monica Beach

    Intercontinental Hotels Group 3.9company rating

    Santa Monica, CA job

    About Us: Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com. Job Summary: The Massage Therapist is responsible for providing guests with comprehensive and professional massage, baths, and body therapies. Must have excellent communication skills, problem-solving skills and maintain a high level of customer service standards. Must have the ability to perform services using proper draping techniques, while maintaining the highest level of professionalism at all times. Scheduling, dependability, and flexibility are a must. A little bit about your day: Reporting to the Director of Spa, every day is different, but you will mostly: Promote Regent's service philosophy and style through our people attributes. Understand and adhere to Regent Spa policies and procedures. Provide knowledgeable spa services with respect and professionalism. Maintain tidy work areas and offer spa facility tours. Cooperate with guests and colleagues, anticipating needs and upholding service standards. Report guest issues to the Spa Manager on Duty. Conduct daily client outreach and meet retail goals. Maintain 20% customer retention. Ensure safety, sanitation, and disinfection standards. Clean and sanitize products, rooms, and equipment as per regulations. Follow state licensing regulations and PPE guidelines. Make decisions in line with general policies and procedures. What We need from you: Minimum 1-3 years of Massage Therapist experience, within a luxury hotel/resort preferred. Must have current CA Massage Therapy License. High School diploma or equivalent required. Ability to stand for extended periods. Ability to stand, stoop, and bend repetitively. Carrying, pushing, pulling, or lifting up to 50 pounds. Proficient in Massage Theory, Anatomy, and Physiology. Polished, professional, with strong written and verbal English skills. Organized, timely, and detail-oriented. Basic computer software skills. Flexible schedule including days, nights, holidays, weekends, and on-call availability. What you can expect from us: The hourly pay range for this role is $42.67 to $77.10 with booked treatments. This rate is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role, and varies on staff charges at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Join us and you'll become part of the global IHG family - and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve. In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
    $37k-70k yearly est. Auto-Apply 60d+ ago
  • Reservations Sales Coordinator - Regent Santa Monica Beach

    Intercontinental Hotels Group 3.9company rating

    Santa Monica, CA job

    About us: Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com. Job Summary: As a Reservations Sales Coordinator, you will be an expert in providing travel advice and solutions. A critical customer touch point for delivering on our Regent experience. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. A little bit about your day: Reporting to the Reservations Manager, every day is different, but you'll mostly: * Promote Regent's service philosophy and style through our people attributes. * Adhere to Regent Santa Monica Beach's standards in job performance and retail policies. * Sell luxury sleeping accommodations, wellness services, and the restaurant. * Probing and suggesting the appropriate services and room product in a short booking window. * Address a diverse customer base ranging from Travel Advisors, High Net Worth family managers and individual travelers. * Create customer loyalty and enhance the guest experience. * Capture sales from incoming reservation calls and coordinate details of each reservation. * Guiding guests through all their options when selecting the most suitable accommodations based on their preferences and needs. * Complete internal reservation forms. * Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests. * Process Internal Reservations and FIT reservations. * Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations. * Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention or VIP guests. * Review reports to ensure all reservations are setup with correct billing requirements, traces and estimate time of arrival. * Maintain knowledge regarding handling types of reservations, such as Luxury Consortia, wholesale, packages and negotiated business. * Actively promote our resort services, packages, and special offers to potential guests. * Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management, despite difficulties or obstacles. * Collaborate with other departments to ensure guest requests and preferences are met. * Promptly and professionally, respond to guest inquiries and resolving any issues or complaints to maintain their Regent experience. * Offer recommendations for local attractions, dining, and entertainment options. * Maintain a thorough knowledge of the resort's facilities, services, and policies. * Manage time effectively (including adherence to assigned schedule, attendance, break time compliance, etc.) * Take ownership of personal development while aligning with team priorities and company goals. * Communicate guest preferences, special requests, and important information to relevant colleagues. * Participate in regular team meetings and training sessions to enhance product knowledge and sales skills. * In the event that the Reservations Manager and/or Reservations and Training Supervisor are unavailable, this position will assume supervisory and training responsibilities, including, but not limited to: * Training and developing new reservations staff. This includes providing training on the resort's reservation system, customer service skills, and other relevant topics. * Monitoring and evaluating call volume and distribution of incoming calls. * Resolving customer complaints. This includes investigating complaints, taking corrective action, and communicating with the customer to ensure their satisfaction. * Maintaining relationships with travel agents and other key partners. This includes building rapport, developing partnerships, and ensuring that the needs of these partners are met. * Ensuring that the reservations department complies with all relevant regulations. This includes staying up-to-date on industry regulations and ensuring that the reservations department is in compliance What we need from you: * Previous sales experience, within a luxury environment, preferred. * Sales-driven representative with acute sales acumen. * High school diploma or equivalent; additional education or hospitality-related training is a plus. * Excellent reading, writing and oral proficiency in the English language, ability to speak multiple languages or an additional language is a plus. * Must possess the utmost customer service. * Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience preferred. * Previous experience working in a luxury environment, preferred. * Exceptional communication and interpersonal skills, with a friendly and professional demeanor. * Exceptional customer service skills, with the ability to anticipate guest needs and provide personalized recommendations. * Capability in using resort's reservation systems and other software applications. * Attention to detail when processing reservations and handling guest information. * Ability to multitask and work effectively in a fast-paced environment. * Flexibility to work shifts, including evenings, weekends, and holidays, as required. What you can expect from us: The hourly pay range for this role is $30.00 to $34.00. This position is eligible for sales incentive. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
    $30-34 hourly Auto-Apply 28d ago
  • Guest Service Agent-Part Time

    Hyatt Hotels Corp 4.6company rating

    Cypress, CA job

    HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment. The Guest Service Agent is responsible for checking in and checking out of all hotel guests. This person must have excellent organization and communication skills as well as superior guest service abilities. This is a fast paced position that will involve cash handling, answering telephones, providing local information to guests, etc. all in an attentive, courteous and efficient manner. Welcome you to our new house, HYATT house!
    $35k-42k yearly est. 24d ago
  • Executive Sous Chef

    Hyatt Hotels Corp 4.6company rating

    West Hollywood, CA job

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. Our Hyatt Culture is represented by our mission, values, and goals through: Innovative, Respect, Service-Oriented and Inclusion. Innovative, Hyatt is forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt associates are inspired by the team's spirit and camaraderie given to one another. Service-Oriented, Hyatt is customer focused by providing authentic hospitality in every way every time. The goal of the Executive Sous Chef is to work directly with and in the absence of the Executive Chef to maintain and improve the culinary operations. The ideal Executive Sous Chef will accomplish this by monitoring the daily functions of the culinary department, including providing support and guidance to the culinary team, ending in a positive guest experience. The salary range for this position is $66,100 to $95,700.00. This is the pay range for this position that Andaz West Hollywood reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. Responsibilities include: * Support senior leadership by developing and assuming key management responsibilities * Assume the role of liaison between all departments within the culinary division and all other hotel departments * Supervise departmental Sous Chefs performance and provide them council as to the preparation and cooking of various food items * Develop and implement creative menu items that adhere to Hyatt brand standards * Plan, coordinate & implement special events and holiday functions * Manage hourly kitchen employees through scheduling, payroll, training, coaching, evaluating and hiring * Lead and coach the team towards achieving exceptional guest service and employee satisfaction results * Monitor food production, ordering, cost, and quality and consistency on a daily basis ensuring financial performance and control * Ensure proper safety and sanitation of all kitchen facilities and equipment * Organize and facilitate departmental meetings, training and goals setting
    $66.1k-95.7k yearly 29d ago
  • Bellperson - Regent Santa Monica Beach

    Intercontinental Hotels Group 3.9company rating

    Santa Monica, CA job

    About Us: Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com. Job Summary: The Bellperson is instrumental in ensuring a seamless and luxurious experience for our guests. Operating within the quiet elegance of our hotel, you play a vital role in upholding our commitment to exceptional service and creating an atmosphere of tranquility and sophistication. A little bit about your day: Reporting to the Guest Services Manager, every day is different, but you will mostly be: * Promote Regent's service philosophy and style through our people attributes. * Maintain impeccable personal grooming standards to uphold the professional and property style of the resort. * Attend daily shift briefings at the start of your shift. * Complete the Bellperson's checklist during your shift and notify the Manager on Duty of any discrepancies or challenges. * Polish all bell carts during your shift to ensure cleanliness and expectational presentation. * Clean and organize bell storage to ensure the utmost cleanliness. * Deliver all guest-requested items promptly and complete calls in the KYC system. * Maintain a polished and professional appearance, adhering to the hotel's grooming and uniform standards. * Extend a warm and gracious welcome to guests upon arrival, assist with luggage, and provide a seamless and exceptional experience. * Ensure a warm, lasting impression to guests upon departure, assisting with luggage and any other guest needs. * Handle guests' luggage with care, ensuring it's safe and secure, and transport to and from guest rooms. * Assist with packing and unpacking if requested by guests. * Offer information about the hotel facilities, services, and local attractions to enhance the guest experience. * Maintain designated posting location throughout the lobby and interact and assist guests as needed. * Log all guest requests and deliveries on the bellperson's activity log. * Store all guest luggage seamlessly and securely using the proper color tag for arrivals, departures, and storage. * Assist guests with room shows, being fully knowledgeable about room types and property information. * Communicate professionally over the radio, responding to all requests and calls. * Coordinate with other departments to fulfill guest requests promptly and effectively. * Collaborate with the valet parking team to ensure seamless handling of guests' vehicles and requests. * Assist guests with transportation arrangements and information. * Assist with unloading luggage for large groups and coordinate delivery with the front desk agent(s). * Maintain vigilance in the lobby area to ensure the safety and security of guests and their belongings. * Report any suspicious activity or concerns to the security team. What We need from you: * Proven guest service experience or a similar guest-facing role, preferably in a luxury hotel or high-end establishment. * Exceptional interpersonal and communication skills. * Impeccable grooming and presentation * Ability to remain calm and composed in high-pressure situations. * Strong physical fitness to handle and perform duties effectively. * Flexible schedule, able to work evenings, weekends, and holidays. What you can expect from us: The hourly pay range for this role is $19.50 to $20.50, plus tips. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
    $19.5-20.5 hourly Auto-Apply 57d ago
  • Director of Housekeeping - Regent Santa Monica Beach

    Intercontinental Hotels Group 3.9company rating

    Santa Monica, CA job

    About us: Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com. Job Summary: The Director of Housekeeping for our ultra-luxury hotel is a key leadership position responsible for overseeing and managing the housekeeping and laundry operations to ensure exceptional cleanliness, organization, and presentation throughout the hotel. This role requires a commitment to delivering unparalleled service and maintaining the highest cleanliness and efficiency standards. A little bit about your day: Reporting to the Director of Rooms, every day is different, but you will mostly: * Leadership and Team Management: Provide strong leadership and guidance to the housekeeping team, including managers, supervisors, room attendants, house attendants, laundry attendants, minibar attendants, and uniform colleagues. Foster a positive work environment and culture, promote teamwork, and train and motivate colleagues to deliver exceptional service. * Operational Excellence: Develop and implement standard operating procedures in accordance with Forbes 5-star luxury standards to ensure efficient and effective housekeeping and laundry operations. Monitor and maintain the cleanliness and maintenance of all guest rooms, public areas, heart-of-house areas, and amenities. Continuously strive for excellence and exceed guest expectations in cleanliness and overall guest experience. * Guest Satisfaction: Work closely with other housekeeping team and other departments to ensure a seamless and uplifting experience. Address guest feedback and concerns promptly, striving to exceed expectations and maintain the hotel's reputation for excellence. * Quality Control: Regularly inspect guest rooms and public areas to ensure adherence to the highest cleanliness and quality standards. Address any deficiencies promptly and work closely with other departments to resolve guest issues or concerns related to housekeeping. * Inventory and Supplies Management: Oversee the inventory and ordering of housekeeping supplies, amenities, linens, and cleaning products. Maintain a cost-effective approach while ensuring an ample supply of necessary items to support daily operations. * Budgeting and Cost Control: Prepare and manage the housekeeping department budget, ensuring effective cost control measures are in place. Identify opportunities for cost saving without compromising quality or service. * Training and Development: Develop and implement comprehensive training programs for housekeeping staff, focusing on technical skills, safety procedures, and customer service. Provide ongoing coaching and development opportunities to foster a skilled and knowledgeable team. * Health and Safety Compliance: Ensure compliance with all health and safety regulations and guidelines, including proper handling and storage of cleaning chemicals, adherence to established safety protocols, and implementation of proper ergonomics practices. * Sustainability Initiatives: Implement and promote eco-friendly practices and initiatives within the housekeeping department, such as energy conservation, waste reduction, and environmentally friendly cleaning products. * Collaboration and Communication: Foster effective communication and collaboration with other departments, such as Front Office, Engineering, and Food and Beverage, to ensure seamless operations and guest satisfaction. Coordinate with the Concierge and Front Desk teams to ensure timely guest and special services delivery. What we need from you: * Bachelor's degree in hospitality management or a related field (preferred). * Proven experience in a leadership role with a union environment within the housekeeping department of an ultra-luxury hotel or a similar upscale hospitality establishment. * Strong knowledge of housekeeping operations, including cleaning techniques, equipment, and industry best practices. * Excellent organizational and time management skills with the ability to prioritize and delegate effectively. * Exceptional attention to detail and commitment to the highest cleanliness and guest service standards. * Excellent interpersonal and communication skills, building positive relationships with staff, guests, and other hotel departments. * Proficiency in hotel property management systems and related software. * Strong problem-solving and decision-making abilities. * Familiarity with sustainability practices and initiatives within the hospitality industry. What you can expect from us: The annual pay range for this role is $140,000.00 to $150,000.00. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This position is eligible for bonus pay. We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
    $140k-150k yearly Auto-Apply 34d ago
  • Greeter/Host - Valle (Michelin Star Restaurant)

    Hyatt Hotels Corp 4.6company rating

    Oceanside, CA job

    Join Award-winning Michelin star, Chef Roberto Alcocer at Valle, a Guadalupe Valley Kitchen as he draws on the traditions of Mexico's renowned wine region and the bounty of local farms and sea food, to create Valle's bold cuisine paired with a selection on Mexican wine, best enjoyed on the seaside dining veranda in the Dining Room which boasts beautiful ocean views. Guest can enjoy an intimate dining experience with a Chef's tasting menu or a la carte, or if is the case of a special celebratory evening up to eight in our private dining room. The hourly rate for this position is $19.50/hr Hyatt has a very competitive benefit package for colleagues, which may include: * 12 Complimentary hotel room nights at Hyatt hotels world-wide * Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide * Bereavement and jury duty pay * Vacation, sick, and new child leave * Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account, * Retirement Savings Plan option (401K) with employer match * Employee Stock Purchase Plan * Complimentary employee meals * And so much more! Greeters are responsible for welcoming and creating the first impression for guests. These individuals can influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations. Hosts will also have the following job responsibilities: * Greet guests with a warm welcome and seat them accordingly * Manage reservations and waitlists efficiently * Provide guests with menus and inform them of specials * Assist in maintaining cleanliness in the dining area * Answer phone calls and take reservations * Collaborate with servers to ensure excellent guest service * Ensure that the host stand is clean and organized, and all necessary materials are available. * Confirm that iPads are charged and ready for use. * Ensure restaurant menus are clean and in good condition. Notify the GM in advance if new menus need to be printed (restaurant menu, wine menu, and bar menu). * Assist the bar with drink service and table cleaning. * Take reservations for up to 20 covers. * Know the Rules and Policy regarding moving tables inside the Restaurant. (example when we can put together table 53 and 58) * Understand and enforce policies and rules related to children. * Confirm that hostesses check reservations for the following day and verify new reservations for the day. Notify relevant staff if the reservation is for a celebrity influencer or VIP. * Ensure guest cards are completed the night before with accurate guest information. * Organize seating preferences based on guest requests (e.g. window or patio seating) and adjust flow of service accordingly. * Supervise guest comments and preferences in the guestbook for future visits, and record how many times they have dined with us. * Rolling silverware & polishing glasses as needed.
    $19.5 hourly 29d ago
  • Laundry Attendant

    Hyatt Hotels Corp 4.6company rating

    Oceanside, CA job

    Join our dynamic team and work in a beautiful setting with an unobstructed view of the ocean! We are looking individuals who can provide authentic and memorable experiences that deliver the Southern California Dream to our guests. Laundry Attendant's contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Laundry Attendant creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for processing hotel and guest laundry, including pressing, sorting and folding. Laundry Attendants use commercial pressing and folding equipment and are responsible for programming and logging of their operations. This is a Full Time position. This person would need open availability as they may work AM &/or PM shifts. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. The hourly rate for this position is $20.50/hr Hyatt has a very competitive benefit package for colleagues, which may include: * 12 Complimentary hotel room nights at Hyatt hotels world-wide * Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide * Bereavement and jury duty pay * Vacation, sick, and new child leave * Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account, * Retirement Savings Plan option (401K) with employer match * Employee Stock Purchase Plan * Complimentary employee meals * And so much more!
    $20.5 hourly 19d ago
  • BT Senior Sales Manager - Hotel Indigo Los Angeles Downtown

    Intercontinental Hotels Group 3.9company rating

    Los Angeles, CA job

    As the Transient Senior Sales Manager - you will be responsible for driving revenue and market share for the transient market through strategic sales initiatives and effective relationship management. This role requires an understanding of the travel industry and a proven track record in sales. Sales Strategy Development: * Develop and implement a comprehensive sales strategy for the transient segment, aligning with overall business goals of the hotel. * Analyze market trends, competitor activities, and customer needs to identify growth opportunities. Revenue Generation: * Generating hotel awareness through sales efforts, familiarization trips, site inspections, and entertaining travel advisors and business travel account managers. * Collaborate with the revenue and marketing team to create targeted campaigns and promotions that attract transient customers. Client Relationship Management: * Cultivate and maintain strong relationships with key clients, travel agencies, and corporate partners to ensure customer satisfaction and loyalty. * Attend trade shows and industry events and evaluate effectiveness to ensure a proper return on investment. * Conduct regular client meetings, presentations, and negotiations to secure business and meet revenue targets. Data Analysis and Reporting: * Utilize systems for data analytics to track and analyze sales performance, market trends, and customer behavior. * Prepare regular reports for senior management, highlighting key insights and recommending strategic adjustments. Cross-Functional Collaboration: * Collaborate with other departments, including marketing, operations, revenue and finance, to ensure seamless execution of sales strategies and initiatives. The hourly pay rate for this role is $80K - $90K. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
    $80k-90k yearly Auto-Apply 15d ago
  • Banquet Houseperson (On-Call) - Regent Santa Monica Beach

    Intercontinental Hotels Group 3.9company rating

    Santa Monica, CA job

    About us: Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com. Job Summary: The Banquet Houseperson is responsible for ensuring the effective setup, maintenance, and breakdown of event spaces for banquets, conferences, and special events. This role involves physical labor, attention to detail, and collaboration with other staff members to deliver exceptional service to guests. A little bit about your day: Reporting to the Director of Banquets, every day is different, but your essential functions will include the following: * Promote Regent's service philosophy and style through our people attributes. * Maintain impeccable personal grooming standards to uphold the professional and property style of the resort. * Set up rooms & function areas in the resort. * Maintain standards of hygiene for food handling and presentation * Review assignment sheets with Banquet Captain, update completed assignments. * Maintain complete knowledge of the daily scheduled group functions, times, locations, amount of people; location of all resort function space and names of rooms; all styles of meeting and banquet room settings. * Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards, and other equipment as specified by group requirements and in accordance with departmental standards. * Set up of table linens, skirting and tabletop items as specified by group and in accordance with departmental standards. * Breakdown function areas as scheduled in accordance to departmental procedures. * Coordinate deep cleaning of conference rooms. * Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies. * Maintain complete knowledge of all Departmental/Resort policies and procedures including safety guidelines. * Use correct cleaning chemicals for designated items/surfaces, according to Occupational Safety and Health Administration regulations and resort requirements. * Perform other duties as assigned, including assisting other departments on an as-needed basis What we need from you: * Warm and caring personality; previous banquet experiences an asset. * Ability to work cohesively as part of a team with minimum supervision. * Ability to anticipate and focus attention on guest needs, being professional and welcoming. * Knowledge of various room set-ups and standard equipment involved. * Knowledge of proper chemical handling and cleaning techniques. * Must be able to adhere to timelines in completion of set-ups. * Must be able to perform in a team-oriented environment. * Must be able to read instructions and follow cleaning schedules. * Carrying or lifting items weighing more than 75 pounds. * Ability to stand, stoop, and bend repetitively. * Must be ServeSafe and TIPS/RBS certified. * Flexible schedule, able to work evenings, weekends, and holidays. What you can expect from us: The hourly pay rate for this role is $20.04 to $25.05, plus tips. This rate is only applicable for jobs to be performed at Regent Santa Monica Beach. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
    $20-25.1 hourly Auto-Apply 49d ago
  • Summer Hospitality Internship Program

    Great Wolf Resorts, Inc. 4.2company rating

    Great Wolf Resorts, Inc. job in Garden Grove, CA

    Pay: $18 The 10-week program will include: * 10-weeks in a frontline position in disciplines such as: Guest Services, Housekeeping, Retail & Attractions, or Food & Beverage * 1 job-shadow week to experience different disciplines not included in the rotation as well as exposure to HR, Sales and Aquatics disciplines * A meaningful project to execute and present to the lodge leadership team at the conclusion of the program * On-the job, self-paced and classroom style learning for your assigned discipline (no prior experience required!) * Opportunity to network with program participants within your lodge and across the company * Professional development and targeted growth opportunities in hotel/resort operations, leadership experience and business acumen What you will gain: * Gain real-life experience and on-the job training for key frontline positions * Experience creating, preparing and presenting to a leadership team * Exposure and visibility to the lodge leadership team and Management Development Program (recent college grads) leaders * Frequent feedback and coaching to support your growth and development throughout the program and beyond * Opportunity to work and learn from a diverse set of pack members and leaders * Training and development focused on your personal and professional development as well as key competencies in the hospitality and entertainment industry Responsibilities: * Handles the day-to-day responsibilities of key frontline roles such as Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, Entertainment Ambassador etc. * Complete assigned project and present to lodge leadership team * Participates in a professional development series to develop both soft and technical skills * Maintains a work area that adheres to the highest standards of cleanliness, presentation and service * Enhances the guest experience through providing exceptional customer service * Adheres to daily operating and safety procedures * Regular, dependable attendance and punctuality Required Qualifications: * High School diploma or equivalent * Current enrollment in an Associate's degree or Bachelor's degree program * Available to complete at minimum a 10-week program (May to August) * A cumulative 3.0 GPA minimum * Experience utilizing basic math skills with ability to add, subtract multiply and divide * Excellent written and verbal communication skills * Ability to read, write, and interpret instructional documents such as reports and procedure manuals * Ability to work a flexible schedule based on department and store/company needs * Schedules will include working evenings, weekends and holidays * Must have unrestricted work authorization in the US * No housing or relocation will be provided Preferred Qualifications: * Passion for service * Intellectual curiosity, positive attitude, self-motivation, and curiosity about developing a modern family vacation business * Pursuing a Bachelor's degree in hospitality, business or a related field Physical Qualifications: * This position involves regular walking, standing, hearing, and talking. * May involve stooping, kneeling, or crouching. * May involve close vision, color, vision, depth perception, and focus adjustment. Involves use of hands and fingers for typing on keyboard and using a mouse. * Ability to lift up to 30 pounds. About Great Wolf Join our Pack! Across North America, our Pack numbers in the thousands, and we are growing as we expand our paw print - adding new lodges each year. Driven by our purpose to Bring Joy to Families, Great Wolf Pack Members act as one pack to show we care, use our imaginations, and make it personal for our guests and each other every day. Great Wolf Lodge is a fun, safe and family oriented environment where Pack Members have opportunities to improve every day and grow along with us! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Great Wolf Lodge will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business . Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities * The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $18 hourly 56d ago
  • Housekeeper/ Room Attendant ($28.00/hour)

    Hyatt 4.6company rating

    Huntington Beach, CA job

    **Surf. Sand. Sunset. Success.** **Find Yours at Our Special Place.** Shimmering views of the Pacific await you at Hyatt Regency Huntington Beach Resort & Spa. Our stunning, Spanish-inspired resort offers guests remarkable meeting space, pampering spa treatments, irresistible restaurants, and superior service in a stunning seaside setting. Join us as "We Care for People So They Can Be their Best." Take a peek into our colleague experience as a Housekeeper/Room Attendant **What does the role entail?** At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Room Attendant is responsible for maintaining the cleanliness of rooms daily. Tasks include but are not limited to: · Thoroughly clean and maintain guest rooms according to Hyatt Standards. · Expected to clean a minimum number of rooms within scheduled shifts. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. **What You Will Love About Us** · Location, location, location! · Flexible work schedules · Full-time benefit eligibility after 30 days · Discount hotel stays for colleagues, friends and family · Tuition reimbursement · Uniform provided and laundry is taken care of in house · Complimentary parking in our underground structure · Complimentary meals during work hours · Hyatt Perks which includes thousands of national and local partners for various discounts. **Wellbeing** _"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"_ · Health, Dental, Vision Insurance eligibility after 30 days of employment · 401(k) Retirement plan & Hyatt stock purchase plan. **Development** _"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based a colleague's individual circumstances and take the form of a career lattice."_ · Learn and Grow: We are committed to the growth of our colleagues and provide a community where diverse individuals explore new ways of thinking and expanding capabilities · A wide range of development tools through the Hyatt Learning platform for all colleagues · Ability to cross-train and work within multiple positions that provide the opportunity to grow skills and value as a colleague · With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotion are abundant. **Diversity** _"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"_ · Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day - so they can be their best and perform at their best so they can better care for others. · Hyatt Hotels and Resorts is recognized as one of FORTUNE Magazine, "100 Best Companies to Work For" in the United States for the 11 th year in the row. · **Diversity** _"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"_ ° Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day - so they can be their best and perform at their best so they can better care for others. ° Hyatt Hotels and Resorts is recognized as one of FORTUNE Magazine, "100 Best Companies to Work For" in the United States for the 11 th year in the row. ° All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. **Qualifications:** **Qualifications** Your experience: · A true desire to satisfy the needs of others in a fast-paced environment. · Strong verbal communication skills · Excellent time management skills · Comfortable using a smart device for daily assignments. · 1-year housekeeping experience required. · 2-years of housekeeping experience is preferred. · 2-years of cleaning experience in a full-service hotel environment highly preferred. · Ability to lift, pull, and push moderate to heavy weight. · Flexible schedule and able to work weekends and Holidays is a must. **Primary Location:** US-CA-Huntington Beach **Organization:** Hyatt Regency Huntington Beach Resort and Spa **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Housekeeping/Laundry **Req ID:** HUN004284 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
    $37k-46k yearly est. 29d ago
  • Lead Esthetician - Regent Santa Monica Beach

    Intercontinental Hotels Group 3.9company rating

    Santa Monica, CA job

    About us: Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com. Job Summary: The Lead Esthetician plays a key role in delivering elevated, results-driven facial and skincare experiences, aligned with the highest standards of luxury spa service and brand excellence. This role requires expert knowledge in all esthetic treatments featured on the spa menu, performed with precision, elegance, and impeccable draping technique. In addition to providing personalized guest care, the Lead Esthetician serves as a mentor and role model for the esthetics team-supporting daily operations including recruitment, training, scheduling, advanced product and treatment education, inventory management, and quality assurance. This leader fosters a culture of refinement and professionalism, ensuring every guest interaction is marked by understanding their needs, sophistication, and exceptional service. A little bit about your day Reporting to the Spa Director, every day is different, you will: * Promote Regent's service philosophy and style through our people attributes. * Embody Guerlain and third-party consultant's philosophy, while upholding all spa policies, procedures, and Forbes 5-Star service standards. * Act as the primary liaison for the Esthetics team, ensuring clear communication and consistent adherence to service and brand standards. * Uphold strict confidentiality at all times, protecting the privacy of both colleagues and guests. * Deliver expert skincare treatments with professionalism, attentiveness, and personalized care. * Provide in-depth consultations and recommend tailored products and enhancements to elevate the guest experience and drive retail performance. * Foster guest relationships to encourage loyalty and repeat visits. * Maintain pristine, well-stocked treatment areas; ensure compliance with sanitation and safety standards in accordance with third party consultant and state guidelines. * Support and mentor Estheticians through training, quality monitoring, and daily performance coaching. * Assist with vendor-led product and protocol training and help facilitate onboarding for new colleagues. * Oversee inventory, product distribution, and ensure equipment is in optimal condition. * Collaborate with Spa Leadership on scheduling, evaluations, and operational tasks, including guest feedback resolution, daily briefings, and departmental meetings. * Participate in all required trainings and support spa initiatives as needed. * Limited travel will be required. What We need from you: * Minimum 3-5 years of experience in an Esthetician position, preferably in a luxury hotel/resort. * Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities. * Must have a current CA Esthetician License. * Previous Supervisory experience, preferred. * Knowledge of Esthetics and Esthetic practices. * Some knowledge of Massage Theory, Anatomy and Physiology. * Must be polished, professional, and have a strong command of both written and verbal English. * Must be organized, proactive, and possess a strong attention to detail. * Basic computer software skills, including Microsoft Office. * Previous experience with Booker, Book4Time, Spa Soft preferred. * Ability to carry, lift, push, pull items weighing up to 50 pounds. * Ability to stand, stoop, and bend repetitively and for extended periods of time. * Flexible schedule, able to work evenings, weekends, and holidays. What you can expect from us: The hourly pay range for this role is $42.67 to $77.10 with booked treatments. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Join us and you'll become part of the global IHG family - and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve. In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people and complimentary meals and parking. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
    $27k-45k yearly est. Auto-Apply 60d+ ago
  • Part-time Storeroom Attendant ($28.00/hr.)

    Hyatt Hotels Corp 4.6company rating

    Huntington Beach, CA job

    Surf. Sand. Sunset. Success. Find Yours at Our Special Place. Shimmering views of the Pacific await you at Hyatt Regency Huntington Beach Resort & Spa. Our stunning, Spanish-inspired resort offers guests remarkable meeting space, pampering spa treatments, irresistible restaurants, and superior service in a stunning seaside setting. Join us as "We Care for People So They Can Be their Best." Take a peek into our colleague experience as a Full Time Store Room Attendant: What does the role entail? The storeroom attendant is responsible for logging, releasing and inventorying items in the storeroom area. This person must be able to lift moderate to heavy amounts of weight and have basic computer skills. This person must also have good organizational and communication skills. Qualifications Your experience: * Open early morning and afternoon availability * Basic computer skills required * Good communication skills * Ability to lift, push, and pull moderate amount of weight * Ability to stand for long periods of time and walk long distances * California Food Handlers certification required What You Will Love About Us * Location, location, location! * Flexible work schedules * Full-time benefit eligibility after 30 days * Discount hotel stays for colleagues, friends and family * Tuition reimbursement * Uniform provided and laundry is taken care of in house * Complimentary parking in our underground structure * Complimentary meals during work hours * Hyatt Perks which includes thousands of national and local partners for various discounts. Wellbeing "Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose" * Health, Dental, Vision Insurance eligibility after 30 days of employment * 401(k) Retirement plan & Hyatt stock purchase plan. Development "Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based a colleague's individual circumstances and take the form of a career lattice." * Learn and Grow: We are committed to the growth of our colleagues and provide a community where diverse individuals explore new ways of thinking and expanding capabilities * A wide range of development tools through the Hyatt Learning platform for all colleagues * Ability to cross-train and work within multiple positions that provide the opportunity to grow skills and value as a colleague * With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotion are abundant. Diversity "Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all" * Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day - so they can be their best and perform at their best so they can better care for others. * Hyatt Hotels and Resorts is recognized as one of FORTUNE Magazine, "100 Best Companies to Work For" in the United States for the 11th year in a row. * All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    $31k-38k yearly est. 8d ago
  • BARTENDER

    Seminole Hard Rock Hotel & Casino 4.1company rating

    Los Angeles, CA job

    With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company's two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit ***************** Responsibilities The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart). * Making drinks to spec recipe. * Demonstrating responsible alcohol service. * Serving food. * Handling cash & other forms of payment. * Making proficient sales transactions - using a point-of-sale system. * Properly checking I.D.s - for guests who appear to be under 30 years old. * Maintaining proper cash drawer balances. * Directing guests to areas/restrooms. * Demonstrating impeccable product knowledge. * Suggestive selling - using proven techniques. * Maintaining a clean and organized bar area. * Maintaining proper product pars - through bar pulls & inventories. * Stocking liquor, beer, wine and glassware throughout the shift. * Properly labeling, dating, covering and refrigerating prepped items for the bar. * Maintaining a proper 3-compartment sink - properly sanitizing equipment, utensils, and glassware. * Performing opening, closing & side duties - setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc. * Answering questions - accurately and politley. * Creating memorable experiences. * Entertaining guests to create "Raving fans". This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, CERTIFICATION * High School diploma or GED equivalent. * 2 plus years of high volume bartending experience is required. * In some U.S. States, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this). SKILLS * Remaining calm in a hectic, fast-paced atmosphere. * Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. * Displaying a positive and outwardly friendly attitude toward guests. PHYSICAL DEMANDS * Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. * Ability to sit for extended periods of time. * Ability to make repeating movements of the arms, hands, and wrists. * Ability to express or exchange ideas verbally and perceive sound by ear. * Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. * Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. * Ability to turn or twist body parts in a circular motion. * Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. * Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS * In some U.S. states, a legal minimum age is required to serve food & alcohol - check with the person interviewing you to ensure you meet these requirements. * Follows all food safety & sanitation procedures. * Practicing all general safety standards. * Performing duties which require bending & reaching. * Maintaining a well-groomed appearance ("having a plan"). * Following all uniform guidelines. * Practicing all safety & sanitation standards. * Recycling products, where possible. * Maintaining HRC's 5 core Values and Mission Statement. Additional Details Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
    $26k-37k yearly est. Auto-Apply 50d ago
  • Director of Sales & Marketing - Hotel Indigo Los Angeles Downtown

    Intercontinental Hotels Group 3.9company rating

    Los Angeles, CA job

    Ready to spread the word about our exceptional guest experiences? We're searching for a Sales & Marketing Director with the strategic nous to help us beat our room night sales goals. Night after night. A little taste of your day-to-day: Every day is different, but you'll mostly be: ● Managing daily sales activities and coaching your team to deliver to their full potential ● Hitting all personal and team sales goals to help us maximize profitability ● Creating and implementing sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales ● Producing and reviewing monthly reports to monitor performance ● Leading marketing efforts to up-sell guests on hotel services, offerings, and amenities What We need from you: ● Bachelor's degree / higher education qualification / equivalent in marketing or related field ● Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team ● Strong knowledge of local businesses and business trends required ● Must speak local language(s) ● Other languages preferred What you can expect from us: $140,000 - $160,000 is the salary range for this role. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and many other benefits to eligible employees. We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family.
    $140k-160k yearly Auto-Apply 43d ago

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