Patient Access Representative jobs at GBMC Healthcare

- 36 jobs

Access Referral Specialist
Greater Baltimore Medical Center 4.5
Patient access representative job at GBMC Healthcare
The Access Referral Specialist is a vital member of the Access Center team, serving as the primary point of contact for answering all inbound calls, faxes, and emails from our referral partners, the community, and from Gilchrist staff which ensures the highest quality customer service in all referral development and management. This role supports the delivery of exceptional customer service and coordinates referral development and patient access for all Gilchrist service lines, including hospice, palliative care, and geriatric medical services. The Access Referral Specialist works under the supervision of the Access Center Manager, to ensure the delivery of high quality, professional, compassionate services in accordance with the mission and core values of Gilchrist. The Access Referral Specialist is accountable for establishing and maintaining relationships with patients, families, and referral sources responding to all customer requests and concerns; while possessing strong organizational skills, with emphasis on accurate and thorough documentation with a high degree of accuracy. The Access Referral Specialist facilitates the admission and appointment scheduling process for hospice patients, serving as the primary point of contact for referral sources. The Access Referral Specialist works cohesively with all organizational disciplines to facilitate hospice, palliative, and geriatric medical service admissions. The Access Referral Specialist will verify insurance coverage for all patients with Medicare/Medicaid and identify all applicable commercial insurance plans and coordinate with the clinical team for concurrent care review as needed. The Access Referral Specialist will utilize DocuSign to obtain signatures for patient consents and other required documentation as needed. The Access Referral Specialist will assist field staff with uploading documents to the EMR and obtaining consent signatures as requested. The Access Referral Specialist is cross-trained to perform the role of the Bed Coordinator when needed. The Access Referral Specialist will monitor the admission appointments for all Gilchrist entities for completeness, geographic efficiency and nurse schedules. The Access Referral Specialist will assist the Access Center Manager with revising workflows/processes, Epic reporting, and Epic Dashboard and Workqueue management. The Access Referral Specialist will be responsible for participating in mentoring and leadership development classes offered by the organization to enhance and expand their leadership skills. The Access Referral Specialist will manage data, and must be proficient in Windows, Excel, and Word interfaces. The Access Referral Specialist will be proficient in all Gilchrist programs. Education High School or the equivalent. Associate's or Bachelor's degree preferred. Experience Minimum of 3 years' experience with Gilchrist or equivalent experience in a complex health care call center required. Working knowledge of the health care environment and terminology preferred. Knowledge, Skills and Abilities * Strong phone skills to include excellent verbal and active listening. * Able to manage conflict and resolve concerns from the community. * Able to work well with other departments. * Knowledge and ability to understand and accurately verify insurance benefits Medicare/Medicaid and all commercial insurance payors required . * Prior experience with DocuSign or equivalent tool to obtain signatures for patient consents and other required documentation as needed. * Understanding of the Condition of Participation, CHAP and other regulatory requirements for admission to hospice, palliative and geriatric services * Ability to effectively work with nurses, physicians, nurse practitioners, social workers, and others. * Detail oriented with a high degree of accuracy and reliability * Strong computer skills * Ability to multi-task, set priorities, and manage time effectively. * Demonstrated empathy, genuine concern, and passion for helping customers. * Strong assessment skills to identify the customer's needs, clarify information, research issues, and provide resources and information that best meet assessed needs. * Adept at EPIC and able to make recommendations for build outs to meet needs, run reports, analyze data, and implement process improvement changes to improve quality of services. * Ability to work on site and in emergency weather and other situations required. Licensures, Certifications N/A Principal Duties and Responsibilities: * Is knowledgeable about all Gilchrist programs and services and assists callers to enroll in the best program to meet their needs. * Is knowledgeable of and is proficient in all regulatory requirements for our all Gilchrist programs and services * Schedule visits for all inquiry and referral callers for all Gilchrist programs and services * Accurately records referral information for business tracking and management * Follow policies and procedures for admissions management * Schedule admission visits within required timeframes * Conducts impeccable follow through for and with customers including both internal and external customers * Demonstrates impeccable customer service and achieves targets for metrics * Maintain accurate pending referral list and communication * Dispatch visits to Gilchrist providers, Access RN's and Hospital Liaisons * Dispatch information and coordinate visit schedules for visiting pre-admission staff * Assures timely follow-up on all pending patients and non-admits * Facilitate processing of admission documents from referral call through transfer to appropriate care team * Document all call information according to standard operating procedures within the Epic record * Communicate prospective patient updates to appropriate referral sources and internal stakeholders for unit placement * Communicate with referral source, DME, pharmacy and other vendors to process all certifications, orders, and required admission information * Coordinates patient services such as scheduling ambulances and home medical equipment needed for a complete and safe admission to service. * Is trained in bed management and can fill in as needed in this role. * Mentors and trains new team members in all aspects of the work * Provides feedback and coaching to all assigned mentees. * Enter prospective and admitted patient demographic information and status updates in the Epic database * Obtain information and accurately complete all documentation, forms and logs for referral calls and admissions processing. All data entered into the Epic system * Works the Epic work queue's as outlined in standard work documents * Helps resolve referral and admissions management issues and complaints through direct communication with referral sources and admissions team. Escalates unresolved issues to the Access Center Manager * Works on special projects that are important to area/process improvement * Reverifies physician licensure as needed * Make follow-up calls for referral inquiries within required time * Ensures compliance with all state, federal and CHAP requirements * Generates and electronically files appropriate patient-related information for the medical record consistent with company policy and regulatory requirements * Runs Daily Epic Admission and Referral Reports, monitors and maintains the Epic Pending Admission report. Physical Requirements * Ability to concentrate and pay close attention to detail when typing, proofreading, and completing assignments and driving. * Ability to lift up to ten (10) pounds maximum and occasionally lift and/or carry small item * Ability to stand and walk occasionally to perform the essential functions of the job at random intervals. Working Conditions * Normal office environment All Roles Must Demonstrate the GBMC Values: GBMC Values Value Description Respect I will treat everyone with courtesy. I will foster a healing environment. * Treats others with fairness, kindness, and respect for personal dignity and privacy * Listens and responds appropriately to others' needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. * Meets and/or exceeds customer expectations * Actively pursues learning and self-development * Pays attention to detail; follows through Accountability I will be professional in the way I act, look, and speak. I will take ownership to solve problems. * Sets a positive, professional example for others * Takes ownership of problems and does what is needed to solve them * Appropriately plans and utilizes required resources for various job duties * Reports to work regularly and on time Teamwork I will be engaged and collaborative. I will keep people informed. * Works cooperatively and collaboratively with others for the success of the team * Addresses and resolves conflict in a positive way * Seeks out the ideas of others to reach the best solutions * Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and integrity. I will protect the patient. * Demonstrates honesty, integrity and good judgment * Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. * Embraces change and improvement in the work environment * Continuously seeks to improve the quality of products/services * Displays flexibility in dealing with new situations or obstacles * Achieves results on time by focusing on priorities and manages time efficiently Pay Range $21.27 - $36.00 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
$21.3-36 hourly Auto-Apply 31d ago
Patient Access Specialist II - Call Center
Johns Hopkins Medicine 4.5
Baltimore, MD jobs
The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. Read more here! Our patients come from all over the world - and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins. What awaits you: Great hybrid schedule! Hours are Monday-Friday, 8am-5pm. After training onsite in Middle River or Baltimore, MD, you will work in office 1-2 days per month! Room for growth! Outstanding team in a diverse work environment! Medical, Dental, and Vision Insurance. Retirement Savings Plan w/employer contribution. Generous Paid Time off & Paid holidays! Employee and Dependent Tuition assistance benefits! Health and wellness programs and MORE! As a Patient Access Specialist (Medical Call Center Scheduler), you'll: Help patients receive world-class care at Maryland's premier medical institution. Deliver exceptional customer service to our patients via inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services. Create connections with patients while working with an exceptional, multi-disciplinary team. Coordinate intricate appointment scheduling using online software. What you'll bring: 2+ years of experience in medical office, hospital, medical call center or similar customer service environment High school diploma or GED Passion for helping others Ability to think quickly and problem solve Ability to talk and type simultaneously, with excellent verbal and written communication skills. Important Notice: Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 18.59/hour - Maximum 30.69/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
$32k-37k yearly est. 2d ago
Patient Representative- Labor And Delivery (Day 24)
Johns Hopkins Medicine 4.5
Baltimore, MD jobs
Shift: Rotating, 7am-3pm or 3pm-11pm, every third weekend The Patient Representative works in conjunction with the Nursing staff and administrative staff to provide the highest level of Customer Service for the Emergency Department. The Patient Representative must be proficient in hospital services, policies and procedures. Daily task will include, but are not limited to, greeting patients, assisting in directing the flow of patients and visitors, being a source of information to patients and visitors in the waiting room, de-escalating situations as required, providing emotional support as needed to family members and patients. What awaits you: Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: Full medical, dental, and vision plans, Paid time off (PTO), Tuition reimbursement for you and your dependents, Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins Tell a friend and get paid with our Employee Referral Program Bonus! Qualifications: High School Diploma or equivalent. Requires knowledge of general policies and procedures of the Patient Representative program, normally acquired over 3-6 months in position. Substantial interpersonal skills need to frequently interact with patients, families and medical staff. Advance communication skills. Knowledge of general office equipment. Important Notices: ***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 17.11/hour - Maximum 28.26/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
$33k-38k yearly est. 25d ago
PATIENT SVC COORD III (Radiology)
Johns Hopkins Medicine 4.5
Baltimore, MD jobs
The Patient Service Coordinator will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter. Offers friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins. Since most administrative tasks will be expedited with the use of automated scheduling, registration and billing systems, the patient coordinator will need to be proficient on the appropriate computer systems. Salary Range: Minimum 18.59/hour - Maximum 30.69/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
$34k-39k yearly est. 9d ago
PATIENT SVC COORD III (Neuro)
Johns Hopkins Medicine 4.5
Baltimore, MD jobs
Reporting to the department supervisor, this position is responsible for supporting management in the billing and collection of accounts receivable for the Health System and/or to resolve complex payer issues to completion on a daily basis. Critical to this position is a basic understanding of the importance of evaluating and securing all appropriate financial information to maximize reimbursement for the Health System. The Patient Service Coordinator must demonstrate proficiency in billing and/or collection of at least one payer's billing practices, with basic understanding of additional insurance payer's billing and collection practices. Must demonstrate analytical skills to resolve debit and/or credit balance accounts. The Patient Service Coordinator works as team member and positively accepts change throughout the Health System. This position is responsible for serving as a team member of a receivable processing unit for multiple entities, and, as such, must establish relationships at all facilities and be familiar with each institution's computer and payer contracts. Salary Range: Minimum 18.59/hour - Maximum 30.69/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
$34k-39k yearly est. 11d ago
CLINICAL CUSTOMER SERVICE REP- Meyer 5 (Day 20)
Johns Hopkins Medicine 4.5
Baltimore, MD jobs
The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures. What awaits you: Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: · Full medical, dental, and vision plans, · Paid time off (PTO), · Tuition reimbursement for you and your dependents, · Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins · Tell a friend and get paid with our Employee Referral Program Bonus! Qualifications: · High School Diploma or equivalent. · Minimum of 6 months in healthcare or office setting · Substantial interpersonal skills are needed to interact with patients, families and medical staff. · Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards. · Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred. · Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties. Important Notices: ***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
$31k-36k yearly est. 7d ago
CLINICAL CUSTOMER SERVICE REP- Meyer 5 (Day 20)
Johns Hopkins Medicine 4.5
Baltimore, MD jobs
The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures. What awaits you: Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: * Full medical, dental, and vision plans, * Paid time off (PTO), * Tuition reimbursement for you and your dependents, * Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins * Tell a friend and get paid with our Employee Referral Program Bonus! Qualifications: * High School Diploma or equivalent. * Minimum of 6 months in healthcare or office setting * Substantial interpersonal skills are needed to interact with patients, families and medical staff. * Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards. * Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred. * Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties. Important Notices: * Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
$31k-36k yearly est. 9d ago
CLINICAL CUSTOMER SERVICE REP- CCU (Rot 40)
Johns Hopkins Medicine 4.5
Baltimore, MD jobs
Shift: Two twelve and two eight hour shifts a week and every third weekend 12 hour shifts. The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures." What awaits you: Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: * Full medical, dental, and vision plans, * Paid time off (PTO), * Tuition reimbursement for you and your dependents, * Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins * Tell a friend and get paid with our Employee Referral Program Bonus! Qualifications: * High School Diploma or equivalent. * Minimum of 6 months in healthcare or office setting * Substantial interpersonal skills are needed to interact with patients, families and medical staff. * Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards. * Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred. * Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties. Important Notices: * Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
$31k-36k yearly est. 6d ago
REHAB TEAM COORD
Johns Hopkins Medicine 4.5
Baltimore, MD jobs
Johns Hopkins is a world-renowned leader in patient care, serving the greater Baltimore community and patients from all across the globe. Our friendly and knowledgeable staff teams provide support throughout our many specialty departments and centers, from primary visits to emergency care. What Awaits You? * Career growth and development * Tuition Assistance * Diverse and collaborative working environment * Affordable and comprehensive benefits package General Summary: * Works under the direct supervision of the Rehabilitation Therapy Manager. * Prescribes and implements a treatment program that is designed to return patients to their maximum level of function and to meet standard of care. * Works collaboratively with all members of the multidisciplinary health care team to maximize patient and team outcomes. * Promotes improvement in service, department, and hospital systems to benefit patient care - Incorporates and operationalizes the goals and objectives of the Hospital. * Manages the staff to promote quality and excellence of care. * Coordinates patient care activities on the service. Minimum Qualifications: * Bachelor of Science Master's Degree, or Doctorate in Occupational Therapy, Physical Therapy, or Speech-Language Pathology from an accredited academic program. * Licensure from Maryland State Board of Examiners. * Current AHA Health Care Provider CPR certification. * Two years of experience as a licensed Physical Therapist, Occupational Therapist, or Speech Language Pathologist, 3 years preferred * Ability to gather, analyze, interpret, and document clinical data for decision-making, treatment planning, and program development. * Proven leadership abilities and a commitment to mentoring and guiding healthcare teams. Salary Range: Minimum 41.70/hour - Maximum 68.85/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
$56k-70k yearly est. 23d ago
Rehab Team Coord
Johns Hopkins Medicine 4.5
Baltimore, MD jobs
Johns Hopkins is a world-renowned leader in patient care, serving the greater Baltimore community and patients from all across the globe. Our friendly and knowledgeable staff teams provide support throughout our many specialty departments and centers, from primary visits to emergency care. What Awaits You? Career growth and development Tuition Assistance Diverse and collaborative working environment Affordable and comprehensive benefits package General Summary: Works under the direct supervision of the Rehabilitation Therapy Manager. Prescribes and implements a treatment program that is designed to return patients to their maximum level of function and to meet standard of care. Works collaboratively with all members of the multidisciplinary health care team to maximize patient and team outcomes. Promotes improvement in service, department, and hospital systems to benefit patient care - Incorporates and operationalizes the goals and objectives of the Hospital. Manages the staff to promote quality and excellence of care. Coordinates patient care activities on the service. Minimum Qualifications: Bachelor of Science Master's Degree, or Doctorate in Occupational Therapy, Physical Therapy, or Speech-Language Pathology from an accredited academic program. Licensure from Maryland State Board of Examiners. Current AHA Health Care Provider CPR certification. Two years of experience as a licensed Physical Therapist, Occupational Therapist, or Speech Language Pathologist, 3 years preferred Ability to gather, analyze, interpret, and document clinical data for decision-making, treatment planning, and program development. Proven leadership abilities and a commitment to mentoring and guiding healthcare teams. Salary Range: Minimum 41.70/hour - Maximum 68.85/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
$56k-70k yearly est. 17d ago
Patient Financial Counselor II
Johns Hopkins Medicine 4.5
Baltimore, MD jobs
Join an amazing global healthcare organization! Excellent compensation package! Awesome benefits, including dependent tuition reimbursement! Reporting to the Supervisor, Financial Counseling Shared Services, this position effectively captures patient liabilities while providing financial counseling to patients/guarantors, who require assistance in seeking and applying for healthcare funding (e.g., Charity Care, or other local/governmental assistance programs) and/or require assistance in reviewing and establishing payment options prior-to-service, at time-of-service, and/or post-service. Determines the financial status of the patient during the financial counseling process and coordinates benefit authorization and management. Ensures compliance and exceptional customer service when working with patients/guarantors. Contributes to the success of a high-performing shared services organization by helping to drive the long-term Johns Hopkins Medicine Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Education: Requires a High School Diploma or equivalent. Licensure/Certifications: Certified Application Counselor (CAC) certification within 6 - 12 months Work Experience: Minimum of two years' experience in a hospital or clinic environment, an insurance company, managed care organization, or other financial service setting, performing financial counseling, financial clearance, and/or customer service activities. Completion of regulatory/mandatory certifications and skills validation competencies preferred Knowledge:Skills: * Knowledge of insurance and governmental programs, regulations, and application processes (e.g., Medicare, etc.), managed care contracts and coordination of benefits is required * Knowledge of medical and insurance terminology as well as an understanding of healthcare insurance, is required * General knowledge of patient access financial counseling functions in acute and non-acute settings is preferred * Working knowledge of applicable Federal, State, and local laws and regulations is desired * Basic computer knowledge * Basic math skills * Requires the ability to understand, interpret, evaluate, and resolve complex issues * Intermediate in Microsoft Office * Excellent time management skills and the ability to manage frequent in-person and/or phone patient contacts while effectively maintaining and documenting data in the patient record * Excellent verbal and written communication and active listening skills. Bilingual preferred. * Interpersonal skills necessary in dealing with internal and external customers; must develop positive relationships with clinical staff to maximize the benefit and effectiveness of the financial counseling function * Accuracy and attentiveness to detail are required * Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring, with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Johns Hopkins Medicine * Ability to closely follow policies and procedures set by Financial Counseling Shared Services * Must be able to set and organize own work priorities, and adapt to change * Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles * Ability to meet or exceed targeted customer service, productivity, and quality standards * Requires the ability to work with and maintain confidential information Salary Range: Minimum 18.59/hour - Maximum 30.69/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
$29k-33k yearly est. 9d ago
Patient Financial Counselor II
Johns Hopkins Medicine 4.5
Baltimore, MD jobs
Join an amazing global healthcare organization! Excellent compensation package! Awesome benefits, including dependent tuition reimbursement! Reporting to the Supervisor, Financial Counseling Shared Services, this position effectively captures patient liabilities while providing financial counseling to patients/guarantors, who require assistance in seeking and applying for healthcare funding (e.g., Charity Care, or other local/governmental assistance programs) and/or require assistance in reviewing and establishing payment options prior-to-service, at time-of-service, and/or post-service. Determines the financial status of the patient during the financial counseling process and coordinates benefit authorization and management. Ensures compliance and exceptional customer service when working with patients/guarantors. Contributes to the success of a high-performing shared services organization by helping to drive the long-term Johns Hopkins Medicine Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Education: Requires High School Diploma or equivalent. Licensure/Certifications: Certified Application Counselor (CAC) certification within 6 - 12 months Work Experience: Minimum of two years' experience in hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities. Completion of regulatory/mandatory certifications and skills validation competencies preferred Knowledge:Skills: * Knowledge of insurance and governmental programs, regulations, and application processes (e.g., Medicare, etc.), managed care contracts and coordination of benefits is required * Knowledge of medical and insurance terminology as well as an understanding of healthcare insurance is required * General knowledge of patient access financial counseling functions in acute and non-acute settings preferred * Working knowledge of applicable Federal, State, and local laws and regulations desired * Basic computer knowledge * Basic math skills * Requires ability to understand, interpret, evaluate, and resolve complex issues * Intermediate in Microsoft Office * Excellent time management skills and the ability to manage frequent in-person and/or phone patient contacts while effectively maintaining and documenting data in the patient record * Excellent verbal and written communication and active listening skills. Bilingual preferred. * Interpersonal skills necessary in dealing with internal and external customers; must develop positive relationships with clinical staff to maximize the benefit and effectiveness of the financial counseling function * Accuracy and attentiveness to detail required * Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Johns Hopkins Medicine * Ability to closely follow policies and procedures set by Financial Counseling Shared Services * Must be able to set and organize own work priorities, and adapt to change * Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles * Ability to meet or exceed targeted customer service, productivity, and quality standards * Requires the ability to work with and maintain confidential information What Awaits You? * Career growth and development * Loan Forgiveness * Tuition Assistance up to $15k per year * Diverse and collaborative working environment * Affordable and comprehensive benefits package Salary Range: Minimum 18.59/hour - Maximum 30.69/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.
$29k-33k yearly est. 9d ago
Mc Patient And Family Care Liaison
University of Maryland Medical System 4.3
Baltimore, MD jobs
Renowned as the academic flagship of the University of Maryland Medical System, our Magnet -designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work! Job Description I. General Summary Under direct supervision assists with daily operations of the assigned unit or department. Greets and establishes relationships with patients, families and visitors in order to facilitate communications with the staff and physicians and support the plan of care. Ensures and provides the highest level of service, answers questions, and directs patients and their families as needed. II. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 1. Cordially greets families and visitors upon arrival to the unit or department. Orients each family to the processes associated with the unit or department including communication with the clinical staff, and visitation with the patient. Reviews the patients' rights and responsibilities, including the management of patient belongings and valuables on admission and throughout an admission. 2. Develops strong relationships with patients, families, physicians and staff to ensure a professional and consistent experience in the unit or department. Anticipates needs of families in waiting rooms and the patient rooms. Ensures excellent customer service while interacting with and serving a culturally diverse population. A. Employee exhibits emotional maturity by controlling emotions during frustrating or anger provoking situations with others B. Employee exhibits emotional maturity by remaining calm during crisis or emotionally charged situations. C. Employee exhibits a positive attitude at all times and exhibits enthusiasm while performing duties. D. Employee acts as role model in demonstrating customer service behaviors. 3. Ability to handle multiple tasks in a dynamic, fast-paced environment and work in a team environment. Possesses a positive attitude, professional appearance, genuine and confident demeanor. 4. Under the supervision of nursing, answers call bells and appropriately communicates the needs of the patient and family with nursing staff. Can independently offer comfort items such as blankets, linens, and other amenities. 5. Coordinates communications for families in delicate and stressful situations. Manages requests from patients, families, visitors, physicians, and other staff while maintaining departmental and hospital policies. Displays sensitivity to patient and family concerns, in a non-judgmental way. Qualifications III. Education and Experience 1. Completion of a high school level of course work with attainment of a high school diploma, High School Equivalency Certificate (GED) or equivalent experience. 2. A minimum of one 1) year customer service experience is required. Experience in a hospital or health care setting is preferred. III. Knowledge, Skills and Abilities 1. Highly effective interpersonal and verbal skills including courtesy, resourcefulness and efficiency in answering questions, giving directions, locating appropriate hospital personnel and explaining hospital policies and procedures are necessary. Ability to adapt communication style and tone to fit the situation. 2. Ability to demonstrate positive guest relations skills when dealing with challenging people and difficult situations. Practices effective listening and problem-solving skills. 3. Knowledge of basic use of computer and will train for appropriate use of EPIC applications. Ability to effectively operate a multi-line telephone console and to use professional telephone etiquette. V. Working Conditions 1. Weekend, shift work, holiday, on-call and overtime may be required. 2. Expected to comply with the hospital's inclement weather policy. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $17.00-$22.47 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].
$17-22.5 hourly 35d ago
MC PATIENT AND FAMILY CARE LIAISON
University of Maryland Medical Center Baltimore Washington 4.3
Baltimore, MD jobs
I. General Summary Under direct supervision assists with daily operations of the assigned unit or department. Greets and establishes relationships with patients, families and visitors in order to facilitate communications with the staff and physicians and support the plan of care. Ensures and provides the highest level of service, answers questions, and directs patients and their families as needed. II. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 1. Cordially greets families and visitors upon arrival to the unit or department. Orients each family to the processes associated with the unit or department including communication with the clinical staff, and visitation with the patient. Reviews the patients' rights and responsibilities, including the management of patient belongings and valuables on admission and throughout an admission. 2. Develops strong relationships with patients, families, physicians and staff to ensure a professional and consistent experience in the unit or department. Anticipates needs of families in waiting rooms and the patient rooms. Ensures excellent customer service while interacting with and serving a culturally diverse population. A. Employee exhibits emotional maturity by controlling emotions during frustrating or anger provoking situations with others B. Employee exhibits emotional maturity by remaining calm during crisis or emotionally charged situations. C. Employee exhibits a positive attitude at all times and exhibits enthusiasm while performing duties. D. Employee acts as role model in demonstrating customer service behaviors. 3. Ability to handle multiple tasks in a dynamic, fast-paced environment and work in a team environment. Possesses a positive attitude, professional appearance, genuine and confident demeanor. 4. Under the supervision of nursing, answers call bells and appropriately communicates the needs of the patient and family with nursing staff. Can independently offer comfort items such as blankets, linens, and other amenities. 5. Coordinates communications for families in delicate and stressful situations. Manages requests from patients, families, visitors, physicians, and other staff while maintaining departmental and hospital policies. Displays sensitivity to patient and family concerns, in a non-judgmental way. Company Description Renowned as the academic flagship of the University of Maryland Medical System, our Magnet-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work! Qualifications III. Education and Experience 1. Completion of a high school level of course work with attainment of a high school diploma, High School Equivalency Certificate (GED) or equivalent experience. 2. A minimum of one 1) year customer service experience is required. Experience in a hospital or health care setting is preferred. III. Knowledge, Skills and Abilities 1. Highly effective interpersonal and verbal skills including courtesy, resourcefulness and efficiency in answering questions, giving directions, locating appropriate hospital personnel and explaining hospital policies and procedures are necessary. Ability to adapt communication style and tone to fit the situation. 2. Ability to demonstrate positive guest relations skills when dealing with challenging people and difficult situations. Practices effective listening and problem-solving skills. 3. Knowledge of basic use of computer and will train for appropriate use of EPIC applications. Ability to effectively operate a multi-line telephone console and to use professional telephone etiquette. V. Working Conditions 1. Weekend, shift work, holiday, on-call and overtime may be required. 2. Expected to comply with the hospital's inclement weather policy. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation * Pay Range: $17.00-$22.47 * Other Compensation (if applicable): * Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.
$17-22.5 hourly 6d ago
Staffing and Patient Flow Coordinator
University of Maryland Medical Center Baltimore Washington 4.3
Towson, MD jobs
Schedule Full-Time, 1.0 - Rotating Shifts The Staffing and Patient Flow Coordinator is responsible for performing daily staffing activities for the CNA Float Pool, Inpatient and Outpatient nursing units as well as arranging and assisting with new hire orientation for agency/travel registered nurses. Responsible for managing unit based schedules for assigned nursing units, assisting in bed board monitoring and bed assignment, ensuring daily staffing is adequate and deploy float pool and agency staff where needed. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. * Fairly allocates staff according to acuity and need on each nursing unit which meets the staffing needs of the units and consistently. Follows-up with PCC/charge nurse or designee when unable to fulfill needs. Accurately prepares and checks daily staffing report for nursing units in a timely manner and compares staffing needs against census & staffing grids. Maintains accurate telephone - lists of agencies & staff of each unit and maintain accurate data in systems e.g. sick calls, scheduling changes and agency vouchers. Displays a commitment to excellence in quality of work; demonstrates accuracy and thoroughness and looks for ways to improve and promote quality. * Maintains a positive and professional attitude with co-workers, patients, families/significant others, medical staff, volunteers, and visitors. Maintains and uses material, supplies and equipment in a cost effective manner and contributes ideas for cost reductions or improved efficiency without sacrificing quality. * Develops, posts, and manages the schedules for the assigned units based on ADC and budgeted staffing ratios. Maintains the scheduling system with accurate employee, demographic, skill, and scheduling information. Main Point of contact for assigned units relating to any scheduling processes/concerns. Communicates continuously with the Nurse Managers to ensure coordination of information and accurate scheduling. Reviews/Updates Payroll daily for respective Unit. * Manages daily staffing needs of all inpatient nursing units needs based on staff/census fluctuations. Assigns float pool resources and Agency based on need and acuity. Deploys staff fairly to various units based on expressed need and availability. Manages call outs, scheduling changes, and agency time slips. * Observes and monitors admissions to determine bed assignment needs. Works closely with Nurse Supervisors in determining bed assignment based on patients status, needs, etc. Assigns beds to patients to facilitate patient flow. Communicates with Units and Supervisors regarding bed assignments throughout the shift. Company Description When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you'll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade 'A' hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we've been consistently recognized as a top employer by Baltimore magazine. Qualifications III. Education and Experience * 2 year / Associate's Degree Required. 3 years' experience staffing/scheduling in a healthcare environment will be accepted in lieu of degree. IV. Knowledge, Skills and Abilities * Strong verbal and written communication. * Ability to understand staffing and scheduling functions * Strong analytical and organization skills * Basic computer skills * Strong customer service Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: * Pay Range: $22.57-$31.59 * Other Compensation (if applicable): * Review the 2024-2025 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.
$22.6-31.6 hourly 31d ago
Staffing and Patient Flow Coordinator
University of Maryland Medical System 4.3
Towson, MD jobs
When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you'll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A' hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we've been consistently recognized as a top employer by Baltimore magazine. Job Description Schedule Full-Time, 1.0 - Rotating Shifts General Summary The Staffing and Patient Flow Coordinator is responsible for performing daily staffing activities for the CNA Float Pool, Inpatient and Outpatient nursing units as well as arranging and assisting with new hire orientation for agency/travel registered nurses. Responsible for managing unit based schedules for assigned nursing units, assisting in bed board monitoring and bed assignment, ensuring daily staffing is adequate and deploy float pool and agency staff where needed. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Fairly allocates staff according to acuity and need on each nursing unit which meets the staffing needs of the units and consistently. Follows-up with PCC/charge nurse or designee when unable to fulfill needs. Accurately prepares and checks daily staffing report for nursing units in a timely manner and compares staffing needs against census & staffing grids. Maintains accurate telephone - lists of agencies & staff of each unit and maintain accurate data in systems e.g. sick calls, scheduling changes and agency vouchers. Displays a commitment to excellence in quality of work; demonstrates accuracy and thoroughness and looks for ways to improve and promote quality. Maintains a positive and professional attitude with co-workers, patients, families/significant others, medical staff, volunteers, and visitors. Maintains and uses material, supplies and equipment in a cost effective manner and contributes ideas for cost reductions or improved efficiency without sacrificing quality. Develops, posts, and manages the schedules for the assigned units based on ADC and budgeted staffing ratios. Maintains the scheduling system with accurate employee, demographic, skill, and scheduling information. Main Point of contact for assigned units relating to any scheduling processes/concerns. Communicates continuously with the Nurse Managers to ensure coordination of information and accurate scheduling. Reviews/Updates Payroll daily for respective Unit. Manages daily staffing needs of all inpatient nursing units needs based on staff/census fluctuations. Assigns float pool resources and Agency based on need and acuity. Deploys staff fairly to various units based on expressed need and availability. Manages call outs, scheduling changes, and agency time slips. Observes and monitors admissions to determine bed assignment needs. Works closely with Nurse Supervisors in determining bed assignment based on patients status, needs, etc. Assigns beds to patients to facilitate patient flow. Communicates with Units and Supervisors regarding bed assignments throughout the shift. Qualifications III. Education and Experience 2 year / Associate's Degree Required. 3 years' experience staffing/scheduling in a healthcare environment will be accepted in lieu of degree. IV. Knowledge, Skills and Abilities Strong verbal and written communication. Ability to understand staffing and scheduling functions Strong analytical and organization skills Basic computer skills Strong customer service Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $22.57-$31.59 Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.
$22.6-31.6 hourly 29d ago
Staffing and Patient Flow Coordinator
University of Maryland Medical System 4.3
Towson, MD jobs
When you come to the University of Maryland St. Joseph Medical Center, you're coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You're embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you'll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A' hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we've been consistently recognized as a top employer by Baltimore magazine. Job Description Schedule Full-Time, 1.0 - Rotating Shifts General Summary The Staffing and Patient Flow Coordinator is responsible for performing daily staffing activities for the CNA Float Pool, Inpatient and Outpatient nursing units as well as arranging and assisting with new hire orientation for agency/travel registered nurses. Responsible for managing unit based schedules for assigned nursing units, assisting in bed board monitoring and bed assignment, ensuring daily staffing is adequate and deploy float pool and agency staff where needed. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Fairly allocates staff according to acuity and need on each nursing unit which meets the staffing needs of the units and consistently. Follows-up with PCC/charge nurse or designee when unable to fulfill needs. Accurately prepares and checks daily staffing report for nursing units in a timely manner and compares staffing needs against census & staffing grids. Maintains accurate telephone - lists of agencies & staff of each unit and maintain accurate data in systems e.g. sick calls, scheduling changes and agency vouchers. Displays a commitment to excellence in quality of work; demonstrates accuracy and thoroughness and looks for ways to improve and promote quality. Maintains a positive and professional attitude with co-workers, patients, families/significant others, medical staff, volunteers, and visitors. Maintains and uses material, supplies and equipment in a cost effective manner and contributes ideas for cost reductions or improved efficiency without sacrificing quality. Develops, posts, and manages the schedules for the assigned units based on ADC and budgeted staffing ratios. Maintains the scheduling system with accurate employee, demographic, skill, and scheduling information. Main Point of contact for assigned units relating to any scheduling processes/concerns. Communicates continuously with the Nurse Managers to ensure coordination of information and accurate scheduling. Reviews/Updates Payroll daily for respective Unit. Manages daily staffing needs of all inpatient nursing units needs based on staff/census fluctuations. Assigns float pool resources and Agency based on need and acuity. Deploys staff fairly to various units based on expressed need and availability. Manages call outs, scheduling changes, and agency time slips. Observes and monitors admissions to determine bed assignment needs. Works closely with Nurse Supervisors in determining bed assignment based on patients status, needs, etc. Assigns beds to patients to facilitate patient flow. Communicates with Units and Supervisors regarding bed assignments throughout the shift. Qualifications III. Education and Experience 2 year / Associate's Degree Required. 3 years' experience staffing/scheduling in a healthcare environment will be accepted in lieu of degree. IV. Knowledge, Skills and Abilities Strong verbal and written communication. Ability to understand staffing and scheduling functions Strong analytical and organization skills Basic computer skills Strong customer service Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $22.57-$31.59 Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].
$22.6-31.6 hourly 29d ago
Medical Secretary
Greater Baltimore Medical Center 4.5
Patient access representative job at GBMC Healthcare
Under direct supervision and according to detailed instructions, policies, and procedures, provides general secretarial and clerical support for physician's office. Education: High School Diploma or equivalent. Licensures/Certifications: * N/A Experience: 1 year's experience (Additional education beyond high school may be substituted for experience). Skills: * Knowledge in medical terminology * General knowledge of office practices, procedures, and equipment; of business English, spelling, punctuation grammar and arithmetic. * Skill in using a variety of office software applications, such as word processing, spreadsheets, presentation packages, and databases applications to produce documents. * Skill in understanding and following oral and written instructions and in communicating effectively both orally and in writing. * Skill in proofing office correspondence, forms, and other work product for typographical errors, spelling, grammar, and punctuation. * Skill in performing basic arithmetic calculations. * Skill in accurate alphabetical and numeric filing. Pay Range $16.79 - $24.37 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
$16.8-24.4 hourly Auto-Apply 4d ago
Front Office Coordinator - Neurology
University of Maryland Medical System 4.3
Easton, MD jobs
The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Shore Medical Group Neurology Practice (Outpatient Office Services) Locations: Easton At Shore Medical Group/ Cardiology a member of University of Maryland Medical System, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland. Job Description General Summary: Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit. Principal Responsibilities and Tasks: The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Receives and screens visitors and telephone calls. Provides general information in person and on the telephone. Calls patients to verify appointments. Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed. Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges. Schedules patients for physician visit. Maintains and updates appointment calendars. Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure. Notifies clinical personnel of patient arrival. Maintains entry log of incoming visitors. Processes and delivers departmental mail. Processes and maintains medical records in accordance with records protocols. Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered. Travel between sites may be required based on coverage needs Performs other duties as assigned. Qualifications Education & Training: High School Diploma or equivalent (GED) is required. One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred. Certification in scheduling and registration preferred. Knowledge, Skills and Abilities: Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment. Interpersonal skills, customer orientation and an outgoing and pleasant demeanor. Prior experience and demonstrated competence with patient or customer information systems. Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Full-Time; Days M-F (8am-4:30pm) Pay Range: $17-25.99/hr. Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].
$17-26 hourly 37d ago
Front Office Coordinator, PRN
University of Maryland Medical System 4.3
Easton, MD jobs
At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland. Job Description We are seeking a detail-oriented and efficient Front Office Coordinator (PRN) to join our healthcare team in Easton, United States. In this role, you will be responsible for managing the front desk operations and ensuring smooth patient flow in our facility on an as-needed basis. Greet and check-in patients, verifying their information and insurance details Schedule and manage appointments using our electronic scheduling system Answer phone calls, respond to inquiries, and direct calls to appropriate departments Maintain a clean and organized reception area Collect and process patient payments and co-pays Assist with medical records management and filing Coordinate with clinical staff to ensure efficient patient flow Perform general administrative tasks such as data entry, faxing, and scanning documents Ensure compliance with HIPAA regulations and maintain patient confidentiality Assist with other administrative duties as assigned Qualifications High school diploma or equivalent required; Associate's degree in healthcare administration or related field preferred Previous experience in healthcare front office or administrative roles preferred Strong communication and interpersonal skills Excellent organizational and multitasking abilities Proficiency in MS Office and familiarity with electronic scheduling software Knowledge of medical terminology and understanding of healthcare operations Familiarity with medical insurance and billing processes Customer service-oriented with a professional demeanor Ability to work flexible hours, including evenings and weekends as needed Medical office certification (e.g., Certified Medical Administrative Assistant) a plus Detail-oriented with a commitment to accuracy and efficiency Ability to maintain patient confidentiality and comply with HIPAA regulations Additional Information Traveling is required. All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $17-$25.99 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide
$17-26 hourly 25d ago