Customer Care Specialist I (Manheim)
Statesville, NC jobs
Company
Cox Automotive - USA
Job Family Group
Customer Care Group
Job Profile
Customer Care Specialist I
Management Level
Individual Contributor
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
General Responsibilities:
The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners.
Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
May work across other departments to train on resolving different client issues.
The CCR will provide responsive, timely telephone, chat and email support. The CCR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
The CCR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.
Qualifications:
Minimum:
High School Diploma/GED
Generally, less than 2 years of experience
Preferred:
Minimum of 2 years of Call center and/or client interfacing experience
Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
Understand foundational levels of computers and technology, internet, email
Excellent oral and written communications skills, particularly in a phone or email context,
Experience working in a contact center metrics driven environment
Strong communication skills and basic computer knowledge
Ability to operate under tight pressure
Experience working in the automotive industry
Schedule - must have flexibility to work evenings, weekends, holidays as required
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplySenior Sales Executive
Cary, NC jobs
"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively
We are seeking a driven and experienced Sales Executive to join our growing team, specializing in ERP SaaS solutions designed for the automotive aftermarket and parts distribution industries. This role is focused on generating new business and expanding our footprint within small- to mid-market organizations that rely on efficient ERP systems to streamline operations, improve visibility, and accelerate growth.
Key Responsibilities:
* Identify, prospect, and engage small- to mid-market automotive and parts businesses (manufacturers, distributors, service providers).
* Understand customer pain points in inventory management, distribution, supply chain, and financial operations-and align them with our ERP (Autopart) solutions.
* Build and manage a sales pipeline through proactive outreach, referrals, and industry networking.
* Deliver engaging product demonstrations and value-driven presentations tailored to customer needs.
* Collaborate closely with pre-sales, solution engineers, and customer success teams to ensure smooth sales cycles and high customer satisfaction.
* Negotiate contracts, manage proposals, and close deals that meet or exceed quarterly targets.
* Stay up to date with automotive aftermarket trends, ERP technologies, and competitor offerings to position our product as a leading choice.
Skills, Knowledge and Experience:
* Proven experience in ERP SaaS sales, ideally within the automotive aftermarket verticals.
* Track record of achieving or exceeding sales quotas in new business development.
* Strong understanding of automotive supply chain, inventory management, and distribution workflows.
* Excellent communication, negotiation, and presentation skills.
* Self-motivated, results-driven, and comfortable working independently in a fast-paced environment.
* Ability to build relationships at all organizational levels-from shop floor operators to C-suite executives.
Preferred Skills
* Familiarity with ERP solutions tailored to the automotive industry.
* Experience selling into small- to mid-market organizations.
* Knowledge of automotive aftermarket distribution networks, OEM/aftermarket parts, and repair/service shop operations.
What We Offer
* Competitive base salary with uncapped commission structure.
* Opportunity to work with a market-leading ERP platform trusted by automotive professionals.
* Comprehensive benefits package, including health, vision, dental, and retirement plans.
* Ongoing training, career growth opportunities, and support from a collaborative team.
* The chance to make an impact by helping automotive businesses transform their operations through technology.
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.
#LI-Hybrid
Full Stack .Net Developer
Charlotte, NC jobs
Join Our Team as a .NET Full Stack Developer! Are you passionate about building scalable, high-performance applications? We're looking for a seasoned developer with strong .NET, C#, and SQL expertise to craft robust back-end solutions and collaborate on modern front-end experiences. Bonus points if you love working with Blazor, React, or other cutting-edge frameworks! Bring your skills, creativity, and problem-solving mindset to a team that values innovation and impact.
Amerit Fleet Solutions, one of the leading fleet maintenance companies in the U.S., is seeking an experienced Full Stack .Net Developer to design, develop, and maintain enterprise-level web applications. This hybrid role combines in-office collaboration with flexible remote work opportunities from our Charlotte, NC location.
Flex Schedule - M-F 8am-5pm (flexible) with 2 days in-office, 3 days remote
Compensation: Salary - Paid weekly, every Friday - $120,000 - $140,000
Essential Duties & Responsibilities
* Develop scalable, high-performance web applications using .NET Core/Framework and C#.
* Design and implement RESTful APIs and robust SQL database structures.
* Write clean, maintainable, and well-documented code following best practices.
* Collaborate with UI/UX designers to deliver responsive, user-friendly front-end solutions.
* Participate in code reviews, provide constructive feedback, and contribute to technical decision-making.
* Troubleshoot, optimize, and enhance existing applications for performance and reliability.
Key Competencies and Minimum Education
Required Qualifications
* 5+ years of experience in full-stack development.
* Strong proficiency in .NET Core/Framework, C#, and SQL.
* Solid understanding of software design patterns and principles.
* Excellent problem-solving and analytical skills.
* Bachelor's degree in Computer Science or equivalent practical experience.
Preferred Qualifications
* Experience with modern front-end frameworks such as Blazor, React, or similar.
* Familiarity with JavaScript/TypeScript, HTML5, CSS3, and modern build tools (Webpack, etc.).
* Exposure to Azure cloud services and CI/CD pipelines.
* Knowledge of agile development methodologies.
* Background in fleet management or automotive industry software (a plus).
INDAR1
Why Join Us?
* Work on impactful projects that leverage cutting-edge technologies.
* Collaborate with a talented team in a dynamic, innovative environment.
* Opportunities for professional growth and continuous learning.
The benefits
* Full benefits within 30 days
* Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
* Unlimited vacation, paid holidays, and sick time
* Commitment to your safety through boot and prescription safety glasses reimbursement
* Career and learning development with an extensive training program through our Amerit University
* Employee referral program, up to $1,000 bonus
* ASE certification program with fee reimbursement and bonus
* Employee recognition platform that includes opportunities to redeem points for merchandise
* Employee Assistance Program (EAP)
* 24/7 nurse triage line
* Employee discounts on cell phone service and entertainment tickets
* Employee resource groups (ERGs) that foster inclusion
* Wellness and fitness programs through our providers
Working Conditions
Location & Work Environment
* Hybrid role based in Charlotte, NC
* In-person interview required
* Flexible work schedule with weekly in office days and remote days.
* No relocation assistance provided
Auto-ApplyTrade Compliance Analyst
Raleigh, NC jobs
The Trade Compliance Analyst is responsible for ensuring organizational adherence to all applicable import and export laws, regulations, and policies. This role supports the development, implementation, and maintenance of trade compliance programs, conducts audits, and provides guidance to internal stakeholders to mitigate risk and facilitate global business operations.
What will you do?
* Monitor and interpret international trade regulations, including U.S. Customs, NHTSA, DOT, EPA, EAR, ITAR, OFAC, and other relevant agencies.
* Review and classify products according to Harmonized Tariff Schedule (HTS), Export Control Classification Number (ECCN), and other regulatory requirements.
* Oversee customs broker preparation and submission of import/export documentation, ensuring accuracy and compliance with applicable laws.
* Collect, validate, and analyze import/export data to identify trends, discrepancies, and compliance risks.
* Support with internal audits of trade compliance processes and records; action corrective actions.
* Support internal teams with guidance on trade compliance matters.
* Maintain up-to-date knowledge of global trade developments and communicate changes to relevant departments.
* Collaborate with logistics, procurement, legal, and other cross-functional teams to ensure seamless compliance.
* Assist in the development and delivery of trade compliance training for employees.
* Respond to inquiries from government agencies and support investigations as needed.
* Maintain records and documentation in accordance with regulatory and company requirements.
Qualifications:
* Knowledge of global trade regulations and customs requirements.
* Strong analytical, organizational, and communication skills.
* Ability to work independently and collaboratively in a fast-paced environment.
* Proficiency in Microsoft Office Suite and trade compliance software/tools.
Certifications, Experience, and Education:
* Certifications: None required; Professional certifications (e.g., Customs Broker License; CUSECO, CCS, CES) highly preferred
* Experience: 3-5 years of experience in trade compliance, import/export operations, or related area
* Education: Bachelor's degree in International Business, Supply Chain, Law or related field of study
Location & Work Availability:
This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina.
Benefits Summary:
We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: ************************************************
Company Overview:
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As of December 28, 2024, Advance operated 4,788 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 934 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services, and online shopping for parts, accessories and other offerings can be found at *************************
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.
California Residents click below for Privacy Notice:
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Senior Director, Customer Care
Cherryville, NC jobs
Company
Cox Automotive - USA
Job Family Group
Customer Care Group
Job Profile
Sr Director, Customer Care
Management Level
Sr Director
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
Yes, 25% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $144,900.00 - $241,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology. FleetNet America is Cox Automotive Mobility's digital marketplace; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business.
The Senior Director, Customer Care is responsible for setting the vision and strategic direction for all customer care operations, including multiple call centers and customer support teams. The executive role drives organizational excellence, customer advocacy, and operational innovation, ensuring that service delivery consistently exceeds industry standards and supports business growth. The Senior Director partners with senior leadership to shape customer experience strategy, influence enterprise-wide initiatives, and champion a culture of continuous improvement and high performance.
PRIMARY DUTIES/KEY RESPONSIBILITIES
Develop and execute the long-term strategy for customer care, aligning with organizational goals and market trends.
Lead and inspire a team of managers, supervisors, and agents, fostering a culture of accountability, engagement, and excellence.
Serve as the executive sponsor for customer advocacy, representing the voice of the customer at the highest levels of the organization.
Oversee the design and implementation of innovative service delivery models, leveraging technology and data analytics to drive operational efficiency and customer satisfaction.
Analyze enterprise-wide performance metrics and industry benchmarks to identify opportunities for transformation and growth.
Lead the design, delivery, and evaluation of training programs for customer care teams, ensuring alignment with organizational goals and best practices.
Lead resolution of complex, escalated customer issues, ensuring root cause analysis and sustainable solutions.
Influence strategic decision-making across the organization, championing process improvement and operational excellence initiatives.
Manage budgets, staffing plans, and resource allocation to achieve business objectives.
Build and maintain strong relationships with key stakeholders, including senior leadership, clients, and external partners.
Coach and mentor leaders, developing future talent and succession plans for the customer care organization.
Represent the company at industry events, forums, and with major clients as the leader for customer care.
All other duties as assigned.
Required Experience & Specialized Knowledge and skills
Bachelor's degree in a related discipline and 12 years' experience in a related field with at least 7 years' experience in a management or lead role; or a different combination, such as a master's degree and 10 years' experience; or PhD and 7 years' experience or 20 years' experience in a related field with no degree.
At least 7 years of experience in a management/leadership role.
Experience in the automotive industry, fleet management, freight or related sectors.
Proven track record in leading large-scale customer care operations and driving organizational transformation.
Expertise in process improvement, operational excellence, and change management.
Exceptional executive communication, negotiation, and relationship-building skills.
Ability to set strategic direction and influence organizational objectives.
Strong analytical skills and experience with data-driven decision-making.
Demonstrated ability to thrive in a dynamic, fast-paced environment.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyGeneral Service Technician (Hybrid)
Kill Devil Hills, NC jobs
Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.
Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.
Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.
Destination Monro -Your Career is Here!
Job Description
The General Service Technician (Hybrid) is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere.
Responsibilities:
Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
Tire Services - perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
Vehicle Services - perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
Consistently complete Monro's Courtesy Inspection process, on every guest vehicle,
identifying, documenting, and communicating additional needed services and repairs.
Assist in inventory management to include pulling tires and parts, unloading and stocking
inventory.
Assist with all general store duties, ensuring the store is in excellent condition and
maintained to Monro standards for cleanliness and consistently in guest ready condition.
Consistently perform service(s) in accordance with Monro's safety standards including but
not limited to Monro's Wheel Torque, Oil safety and compliance procedures.
Test drive vehicles in accordance with Monro's Road Test policy, including consistently
utilizing our dedicated test drive routes, while observing all local traffic and safety laws.
Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
Maintain technical knowledge and capabilities to ensure proficiency through the timely
completion of all required Monro University training courses and modules.
Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Able to understand and effectively communicate all products and services Monro offers to guests.
Perform other duties as assigned and required.
Compensation Range: $15.00 - $17.00 per hour. This position qualifies for additional incentives.
Qualifications
High School Diploma or equivalent is preferred.
Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.
Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer's vehicles to conduct test drives.
Required to own a basic set of tools or participate in Monro's tool purchase program.
Additional Information
Profile Summary:
Ability to take initiative in identifying problems, collecting data, and establishing facts to
make practical decisions and recommend solutions.
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues
and write routine reports.
Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:
Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, and lift, carry and stock merchandise and supplies up to 50 lbs.
without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping,
kneeling, twisting.
Benefits:
Performance based incentives
Paid vacation and holidays for Full-Time Teammates
Reimbursement for ASE Certifications
Reimbursement for State Inspection Licenses, where applicable
401k eligibility immediately upon hire
Direct Deposit
Employee Discounts
Healthcare, Vision, and Dental for Full time teammates
Employee Access Perks
Career Advancement Opportunities
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon the Company's needs.
Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Your next Destination!
Growth Opportunity:
At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Real Estate Coordinator
Raleigh, NC jobs
The Real Estate Coordinator facilitates the end-to-end process for Real Estate Committee meetings, including preparing packets, agendas, and facilitating follow-ups. This role supports market development projects by tracking critical dates, coordinating with internal teams, and ensuring compliance with Lucernex software. Responsibilities include generating reports, maintaining documentation, and assisting with KPI data collection and process improvements. Strong organizational, communication, and time management skills are essential for success.
What will you do?
* Coordinate and/or facilitate the Real Estate Committee meetings from introduction of a market development deal to final approval, including completion of packets, distribution of agenda, notes, and takeaways by the required deadlines.
* Follow up with cross - functional partners/teams to ensure all action items are completed in a timely fashion.
* Obtain all signatures on Real Estate packets prior to and following final approval, where required.
* Manage document control of all Real Estate packets. This includes ensuring completion and accuracy of the packets in preparation of the Real Estate Committee meetings.
* Coordinate the Market Development Planning call including preparation of the report and participating in discussions of in-flight projects to ensure accuracy of data and next steps to move projects forward.
* Coordinate and ensure compliance with Lucernex software for the Real Estate Market Development Team, including entries for in flight projects and all project approvals.
* Ensure consistency between project documentation and multiple systems within Real Estate.
* Support the forward progress of market development deals and manage critical dates and milestones within established deadlines.
* Schedule and coordinate meetings with the Real Estate Managers to manage critical dates and documents for all projects; prepare reports and track action items to ensure accurate and timely communication and follow-up.
* Assist with collection of KPI data for Real Estate metrics and/or presentations.
* Maintain store number master file which includes assigning store numbers for all new projects, as required, and communicating to all partners.
* Assist with general process improvement and documentation for real estate processes.
* Prepare Ad HOC, weekly reports, and communication to support the execution of Real Estate projects.
Qualifications:
* Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) with aptitude to learn new software; Lucernex software experience preferred.
* Ability to quickly absorb complex information while engaging diverse stakeholders with a strong customer service orientation.
* Proven initiative and adaptability in handling assignments and navigating ambiguity.
* Effective presenter with strong interpersonal and collaboration skills.
* Highly organized, self-directed, and capable of managing multiple priorities with exceptional time management.
* Detail-focused with excellent written and verbal communication skills, including the ability to interpret business data and craft clear correspondence.
* Analytical thinker with process-improvement mindset to enhance operational efficiency.
Certifications, Experience, and Education:
* Certifications: None
* Experience: 1-3 years of experience in project management or real estate; and
* Education: Associate degree; or equivalent combination of education and experience. Bachelor's degree preferred.
Location & Work Availability:
This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina. Flexibility for occasional travel may be required.
Benefits Summary:
We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: ************************************************
Company Overview:
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As of December 28, 2024, Advance operated 4,788 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 934 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services, and online shopping for parts, accessories and other offerings can be found at *************************
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.
#LI-EM1
California Residents click below for Privacy Notice:
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Technical Engineer, Services
Charlotte, NC jobs
Hexagon's Manufacturing Intelligence division is seeking a Post Processor and Custom Programming Specialist. This is a Remote position within the United States. At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.
Why Join Us?
* Be part of a global leader in industrial intelligence.
* Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
* Learn from a long-tenured existing team with deep product and customer experiences.
About the Role:
As a Post Processor and Custom Programming Specialist, you will support customer success by delivering, maintaining, and enhancing ALPHACAM post processors and custom machine connections. You will work closely with internal and external stakeholders to ensure post solutions are accurate, timely, and aligned with customer machine and manufacturing
What You'll Do
* Manage and verify post processor configurations based on machine specifications and customer requirements.
* Develop, implement, and deliver custom post processors and programming solutions.
* Maintain an organized post processor library and document modifications.
* Provide technical support to internal teams and partners regarding post-related issues.
* Collaborate with OEMs and international teams to gather machine requirements and standardize best practices.
* Assist with post development training and mentoring of team members.
Qualifications
* 2-5 years of experience in CAD/CAM programming or CNC post processor development.
* Proficiency in G-code, M-code, and CNC operations, especially for routers.
* Hands-on experience with scripting languages like JavaScript, Python, or proprietary post languages.
* Familiarity with ALPHACAM or woodworking CAD/CAM tools like CABINET VISION, BiesseWorks, or Fusion 360.
* Understanding of 3-, 4-, and 5-axis machining.
* Strong troubleshooting, communication, and customer service skills.
* Ability to manage multiple tasks and work independently or as part of a team.
* High School Diploma or GED required; Bachelor's degree or equivalent experience preferred.
Work Environment:
* Primarily a home office setting with periodic visits to customer shops.
* Requires regular computer and phone use; occasional lifting of up to 20 pounds.
* Regular communication with internal and external stakeholders.
* Travel up to 20% may be required.
* Noise levels range from quiet (home/office) to moderate (customer environments).
* High-speed internet is required.
What We Offer:
* Competitive salary with opportunities for performance-based bonuses.
* Comprehensive healthcare benefits (medical, dental, vision), including HSA with employer contributions.
* 401(k) with employer match, generous paid time off, and tuition reimbursement.
* Work with cutting-edge technology and a global leader in digital manufacturing solutions.
* Access to learning resources and career development within a diverse and inclusive environment.
Explore Life at Hexagon
At Hexagon, we're empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:
Instagram: @hexagon_mi | @hexagon_ab
LinkedIn: Hexagon Manufacturing Intelligence
YouTube: Hexagon MI | Hexagon AB
Twitter/X: @HexagonMI | @HexagonAB
Facebook: Hexagon Manufacturing Intelligence
Learn more at hexagon.com and get inspired by how we shape smart change across industries.
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Leasing Administrator
Raleigh, NC jobs
The Lease Administrator is responsible for managing all aspects of lease compliance, payment processing, and landlord/tenant coordination for a multi-property portfolio. This role ensures accurate interpretation and application of lease agreements, timely processing of pass-through expenses (taxes, CAM, insurance), and resolution of billing discrepancies. The position requires maintaining complete and accurate lease data, and collaborating with internal teams and external partners to uphold contractual obligations.
The ideal candidate will have strong analytical skills, attention to detail, and the ability to manage complex financial and legal documentation. Success in this role requires excellent communication, proficiency in lease administration systems, and the ability to build effective relationships with landlords, tenants, and internal stakeholders.
What will you do?
Payment Processing & Lease Compliance
* Review and interpret lease agreements to ensure accurate billing, payments, and compliance; resolve disputes and track savings.
* Process and reconcile pass-through expenses (taxes, CAM, insurance) for multiple properties in line with lease terms.
* Ensure landlords provide required documentation for expense payments and reconciliations.
* Enter one-time payment transactions per lease requirements.
* Manage landlord changes (ownership, address updates) for existing leases.
* Coordinate with insurance broker to provide certificates to landlords and lenders; collect certificates from landlords and subtenants.
* Track landlord reimbursements, prepare collection letters, and maintain accurate records.
* Collaborate with internal teams to ensure proper lease-related correspondence and accurate database records.
* Work with accounting to reconcile lease data with the general ledger.
Communication, Reporting & Dispute Resolution
* Draft routine correspondence, rental notices, and agreements; respond promptly to landlord inquiries.
* Communicate with internal departments to align on processes affecting multiple areas.
* Prepare detailed expense analyses and manage weekly, monthly, and annual reports (e.g., expense tracking, savings, status updates).
* Resolve discrepancies with tenants regarding rent and pass-through charges; support legal and property teams on delinquencies and defaults.
* Maintain strong communication with internal teams (Legal, Accounting, Real Estate, Construction) and external contacts (landlords, property managers, attorneys).
Qualifications:
* Lease Expertise: Proven ability to interpret lease agreements, including CAM, real estate taxes, insurance, reconciliations, abatements, etc.
* Payment/Reconciliation Skills: Hands-on experience with pass-through expense processing, one-time payments, landlord reimbursements, and dispute resolution.
* Documentation & Compliance: Familiarity with insurance certificates (Acord forms), required endorsements, and compliance tracking with landlords/subtenants.
* Financial Acumen: Strong understanding of general ledger interaction with real estate data, account reconciliations, and aging reports.
* Communication: Excellent written and verbal skills for landlord/tenant correspondence, internal cross-functional coordination (Legal, Accounting, Real Estate, Construction).
* Organization & Accuracy: High attention to detail, reliable record-keeping, and deadline-driven execution across multiple properties.
Certifications, Experience, and Education:
* Certifications: None
* Experience: 1-3 years of experience in administrative assistance, lease administration or similar experience; and
* Education: Associate's Degree; or equivalent combination of education and experience.
Location & Work Availability:
This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina. Flexibility for occasional travel may be required.
Benefits Summary:
We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: ************************************************
Company Overview:
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As of December 28, 2024, Advance operated 4,788 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 934 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services, and online shopping for parts, accessories and other offerings can be found at *************************
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.
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Senior Lead Architect - Backup & Disaster Recovery
Raleigh, NC jobs
Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Sr Lead Cloud Architect Management Level Sr Manager - Non People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region
Travel %
Yes, 5% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $159,400.00 - $265,600.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.
We are seeking a highly skilled and experienced Lead Architect to lead our Backup and Disaster Recovery (BDR) initiatives. This role is critical to ensuring the resilience, availability, and recoverability of our cloud infrastructure and services. You will be responsible for designing, implementing, and educating other teams on enterprise-grade BDR solutions using Veeam, Zerto, and VMware Live Recovery.
Job Summary:
The Backup and DR Architect position works independently identifying areas of improvement in current processes, procedures, and technical challenges to drive innovation, scaling, and stability within RapidScale's BDR solutions. This person will be responsible for collaborating with all teams to optimize deployment, performance, and support of our BDR product offerings. The ideal candidate will have a strong background in virtualization, cloud services, and infrastructure architecture, with a focus on delivering scalable and secure BDR environments that meet business needs. They will also review existing and create new reference architecture documents to establish standards and best practices for new implementations.
Other area's this person will impact are:
* Creating and maintaining knowledge base articles.
* Work closely with Product and Operations teams on operationalizing new solutions and services or adding features to existing products and services to ensure smooth transitions and effective support for new features and products.
* Developing and delivering training programs for support engineers and other relevant teams
* Support the SE team, addressing any questions about solutions and new implementations for new opportunities.
* Serving as an escalation point and liaison between the software vendors and Operations team when bugs are discovered.
* For on-prem solutions, collaboration with the hosted cloud infrastructure team is essential to ensure infrastructure requirements and performance needs are met.
* Working with the monitoring and implementations team to ensure all customer-managed devices are monitored adequately to meet SLOs.
What you will do:
* Design and implement backup-based cloud solutions, including Veeam Backup & Replication and Veeam Cloud Connect.
* Design and implement Zerto-based disaster recovery solutions, including Zerto Virtual Manager, Zerto Cloud Manager, Virtual Replication Appliances, and Zerto Cloud Connectors.
* Design and implement VMware Live Recovery solutions, including Site Recovery Manager and Live Recovery integrations or other backup solutions.
* Collaborate with cross-functional teams to gather requirements and define architecture solutions that align with business objectives.
* Evaluate and recommend cloud services, backups and DR technologies that enhance performance, security, and cost-effectiveness.
* Develop and maintain architecture documentation, including design specifications and implementation plans.
* Monitor and optimize cloud infrastructure performance, ensuring high availability and reliability.
* Design and document operational best practices and implementation standards within cloud environments.
* Provide technical leadership and guidance to sales engineering, product development and operations teams to design, build, operate and maintain cloud environments.
* Provide technical guidance on customer engagements to educate customers on RapidScale's BDR solutions.
* Troubleshoot and resolve complex technical issues related to Veeam, Zerto, and VMware Live Recovery or other backups and DR environments.
* Stay current with industry trends and advancements in BDR technologies.
* Code or script innovative methods to deliver and maintain our solution stack more quickly.
* Work directly with the development team to connect automation built to our Portal UI.
* Create and maintain a working relationship with RapidScale and Cox project management teams.
* Lead and operate within the context of an established strategic direction and vision.
Technical Skills:
* Veeam Product Knowledge: In-depth understanding of Veeam solutions like Continuous Desktop Protection, Veeam Recovery Orchestrator, hardened Linux repositories and immutable backups, Veeam Cloud Connect and Veeam Backup Agents.
* Zerto Knowledge: In-depth understanding of Zerto solutions like Virtual Protection Group configuration and optimization, DR runbook best practices, failover orchestration and replication monitoring.
* VMware Live Recovery Knowledge: In-depth understanding of VMware Live Recovery, Site Recovery Manager, and VMware Cloud Foundation.
* Cloud Technologies: Familiarity with cloud platforms (VMware, vCloud Director, AWS, Azure, GCP) and services, including virtualization and containerization.
* Networking: Strong knowledge of networking concepts, including VPNs, firewalls, load balancers, and DNS.
* Security: Understanding security best practices and compliance requirements related to cloud and virtual environments.
* Scripting and Automation: Proficiency in scripting languages (PowerShell, Python) for automation of deployments and management tasks.
* Monitoring and Performance Tuning: Ability to implement monitoring solutions and optimize performance across virtual environments.
Minimum Requirements:
* Bachelor's degree in a related discipline and 8 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6years' experience; a Ph.D. and 3 years' experience in a related field; or 12 years' experience in a related field
* Strong expertise in Veeam, Zerto, and VMware Live Recovery solutions and/or other BDR solutions.
* Familiarity with cloud and virtualization platforms (e.g., VMware, Nutanix AWS, Azure, Google Cloud) and hybrid cloud architectures.
* Relevant certifications (e.g., Veeam Certified Engineer (VMCE), Zerto Certified Professional (ZCP), VMware Certified Professional (VCP), or similar are a plus.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyManager, Transportation Contact Center (Cox Automotive Fleet Client Solutions and Delivery)
Cherryville, NC jobs
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Dispatch Management Level Manager - People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 5% of the time Work Shift
Day
Compensation
Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology. FleetNet America is Cox Automotive Mobility's digital marketplace; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business.
The Manager, Dispatch, is responsible for overseeing the daily operations of the contact center to deliver excellent customer service experience. This role manages a team of supervisors and agents, ensuring service level agreements, quality standards, and customer satisfaction goals are met. The Manager is an effective people leader, focused on process execution, team development, and customer advocacy.
Responsibilities:
* Oversees day-to-day operations of the call center team, ensuring alignment with organizational goals and performance standards.
* Acts as a customer advocate, supporting the resolution of issues by coordinating technical and process support.
* Helps create and guide key performance indicators and identifies opportunities for improvement, implementing corrective actions as needed.
* Tracks service delivery and performance metrics, supporting initiatives to close performance gaps.
* Handles escalated customer issues, ensuring thorough analysis and resolution.
* Applies operational knowledge to support process improvements within call center operations.
* Leads by example, demonstrating integrity, championing Cox values, and fostering a culture of respect, collaboration, and excellence.
* Coaches and mentors team members to build high-performing teams and promote accountability and engagement.
* Assists with budgets, staffing plans, and resource allocation to meet operational goals.
* All other duties as assigned.
Required Experience & Specialized Knowledge and skills
* Bachelor's degree in a related discipline and 6 years' experience in a related field (contact center management). The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 10 years' experience in a related field
* At least 1 year of experience in a management/leadership role
* Experience in the automotive industry or fleet management preferred
* Experience supporting process and operational excellence
* Excellent relationship building, networking, communication (written and verbal) and interpersonal skills required
* Ability to work in a high performance, fast-paced team environment
* Ability to adapt to and work effectively within a constantly changing environment
* Strong problem solving and negotiation skills
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyPrincipal Enterprise Solutions Architect (RapidScale)
Raleigh, NC jobs
Company Cox Communications, Inc. Job Family Group Sales Job Profile Principal Sales Engineer Management Level Director Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 25% of the time Work Shift Day Compensation
Compensation includes a base salary of $144,900.00 - $241,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.
Are you a high-impact cloud architect who thrives on designing complex solutions and guiding executive decision-makers toward transformative outcomes? As a Principal Enterprise Architect - Strategic Pursuits, you'll be a critical member of our new strategic big deal team, working alongside elite account executives to land RapidScale's most significant enterprise opportunities. You'll shape solution strategies for hybrid cloud, modernization, and managed services engagements-bringing technical depth, business acumen, and executive presence to every pursuit.
What You'll Do
As the senior solutioning voice in the pursuit, you'll drive the architectural vision, design innovative solutions that align to customer outcomes, and serve as a trusted advisor to executive stakeholders throughout the sales cycle.
Key Responsibilities:
* Architect Enterprise-Scale Solutions: Lead the solutioning of complex, multi-tower managed cloud services across AWS, Azure, Google Cloud, Private Cloud, and Cybersecurity. Translate customer business objectives into scalable, secure, and cost-effective architectures.
* Pursuit Strategy & Technical Leadership: Partner with strategic account executives to qualify and pursue net-new enterprise logos. Shape deal strategy, participate in executive briefings, and own the solution architecture narrative.
* Executive Advisory & Influence: Guide C-level stakeholders (CIOs, CTOs, CISOs) through modernization decisions, risk tradeoffs, and transformation roadmaps. Establish RapidScale as a long-term strategic partner.
* Collaborative Solution Development: Work cross-functionally with delivery, product, finance, and legal teams to build and position compelling, feasible, and differentiated solutions. Contribute to proposals, pricing strategy, and SOW creation.
* Cloud Partner Collaboration: Engage directly with hyperscalers (AWS, Azure, Google Cloud) and leverage joint programs, incentives, and technical resources to strengthen solution value and co-sell outcomes.
* Innovation & IP Development: Contribute to reusable solution assets, reference architectures, and pursuit playbooks. Stay ahead of cloud trends and advise internal teams on market shifts and customer priorities.
* Pre-Sales Engineering Leadership: Mentor and guide less senior solution engineers and architects across strategic pursuits, helping to elevate the team's technical credibility and consulting capability.
Minimum Qualifications
* Experience & Education: Bachelor's degree and 10+ years of progressive experience in enterprise IT architecture, solution engineering, or technical pre-sales. The right candidate could also have a different combination, such as a master's degree and 8 years' experience; a Ph.D. and 5 years' experience or 14+ years' experience.
* Cloud Expertise: Advanced knowledge of cloud platforms (AWS, Azure, Google Cloud), hybrid environments, security models, and enterprise architectures. Active cloud certifications (e.g., AWS Solutions Architect - Professional, Azure Solutions Architect Expert, GCP Cloud Architect) strongly preferred.
* Hybrid Cloud: Experience across Private Cloud and Public Cloud environments, with a strong track record of helping close complex hybrid cloud enterprise deals in large-scale organizations.
* Strategic Deal Experience: Demonstrated success influencing and winning large, complex deals ($10M-$50M+ TCV) as part of a pursuit team. Experience working with global enterprise customers ($500M-$5B+ revenue).
* Executive Presence: Proven ability to engage, present to, and build trust with C-suite stakeholders on both technical and business issues.
* Solutioning Skills: Expertise in designing managed services solutions that span AI/ML, cloud infrastructure, app modernization, networking, storage, DevOps, security, and compliance.
* Travel: Willingness to travel up to 35-40% for executive meetings, workshops, and industry events.
Preferred Qualifications
* Familiarity with enterprise AI/ML workloads and how organizations are leveraging generative AI, large language models, and data platforms to transform operations and drive innovation.
* Experience working within or selling through hyperscaler partner ecosystems.
* Familiarity with key verticals such as Healthcare, Financial Services, SaaS, or Retail.
* Experience within a Managed Service Provider (MSP), global systems integrator, or cloud consulting organization.
* Strong written communication skills and experience contributing to RFPs, proposals, and customer-facing presentations.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyPractice Lead, Cloud Economics
Raleigh, NC jobs
Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Director, Cloud Architecture Management Level Director Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 50% of the time Work Shift
Day
Compensation
Compensation includes a base salary of $175,300.00 - $292,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help mid-market through enterprise organizations simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google, as well as a full suite of Private Cloud and Cybersecurity solutions, RapidScale enables companies to turn technology into their greatest competitive advantage. Backed by the strength of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. Our consulting practice empowers clients to optimize cloud investments, modernize operations, and drive measurable business outcomes.
We are seeking a strategic and hands on Director to lead our Cloud Economics and FinOps practice.
This role is ideal for a seasoned cloud strategist who blends financial acumen with technical depth and thrives in client facing environments. You will shape and deliver value driven cloud cost optimization, governance, and financial operations engagements across diverse industries and lead a high impact practice at the intersection of cloud strategy and financial governance.
You will directly manage a team of consultants and analysts, set clear expectations and performance standards, and spend up to 50 percent of your time on site with clients, at RapidScale or Cox locations, and at key industry events.
Key Responsibilities
Practice Leadership
* Define and evolve the Cloud Economics and FinOps service offering portfolio
* Develop methodologies, frameworks, and accelerators for client delivery
* Recruit, lead, and mentor a high performing team of consultants and analysts with direct people management responsibility
* Set goals, provide regular coaching and feedback, and manage performance for direct reports
* Allocate team capacity across client engagements and internal initiatives to meet practice revenue and margin targets
Client Engagements
* Lead strategic assessments, FinOps maturity evaluations, and optimization roadmaps
* Advise clients on cloud cost modeling, chargeback and showback, forecasting and unit economics
* Deliver executive level insights on cloud spend trends, ROI, and business case alignment
* Craft creative commercial models with clients to help them achieve savings faster
* Lead teams in enacting recommendations to achieve cost savings and improved financial governance
* Travel regularly to client sites to facilitate workshops, executive presentations, and delivery oversight
Thought Leadership and Enablement
* Collaborate with Sales, Product, and Engineering to align offerings with market needs
* Partner with Sales on pursuits, proposals, and joint client presentations as the Cloud Economics subject matter expert
* Stay ahead of FinOps trends, tooling, and cloud provider capabilities and translate them into actionable guidance for clients and internal teams
Qualifications
* Bachelor's degree in a related discipline and 10 years of experience in a related field such as cloud consulting, IT finance, or enterprise architecture The right candidate could also have a different combination, such as a master's degree and 8 years of experience; a PhD and 5 years of experience in a related field; or 14 years of experience in a related field
* At least 5 years of experience leading teams in a management or leadership role, including direct people management, coaching, and performance management
* Deep expertise in FinOps principles and cloud cost management tools such as CloudHealth, Apptio, or AWS Cost Explorer, Cloudability and CSP Billing Portals
* Proven success in leading client engagements and managing cross functional teams in complex environments
* Strong communication skills with executive presence and storytelling ability, including comfort presenting to C level stakeholders
* Ability and willingness to travel up to 50 percent to client locations, RapidScale offices, and industry events
* FinOps Certified Practitioner or equivalent preferred
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyPart-Time Customer Service Representative
North Carolina jobs
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Training Classes begin in January 2026 - Apply today to get the process started!
Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We are seeking part-time remote Contact Center Representatives!
Critical Position Requirements:
Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.
Must be able to provide their own equipment (see below for requirements)
Must have a distraction free workspace that is free from background noise and interruptions.
Starting pay is $16.50/hour!
WORK FROM HOME REQUIREMENTS
Personal computer or laptop with Windows 11. Please note that Macs, Chromebooks, and tablets are not compatible with our current systems.
High Speed Internet that meets the below requirements:
Download Speed = 25 Mbps or higher
Upload Speed = 10 Mbps or higher
Ping = 50 ms or lower
Jitter = 20 ms or lower
Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position)
USB wired headset
Webcam
Cell phone capable of downloading app for multifactor authentication and receiving push notifications
Dedicated workspace free from background noise and interruptions
ESSENTIAL ACTIVITIES
Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
Accurately enters claim data into our production systems while on a live phone call.
Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
Utilizes systems and resources provided to enhance the overall customer experience.
Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
Other duties assigned by leadership.
PROFESSIONAL REQUIREMENTS
Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards
Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset
The ability to read and utilize provided scripting in a conversational and timely manner
Demonstrates a high level of empathy and integrity by always doing the right thing
Has an upbeat personality and can show an authentic willingness to assist our customers
Previous experience working in a contact center or other customer service role
16+ years of age
High School Diploma or equivalent, or actively enrolled
WHAT YOU'LL GET
Pay is $16.50/hour and offers bonus opportunities.
A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.
Weekly pay checks!
Up to $5,250 in tuition reimbursement per year.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth, and life offerings at *************************
Auto-ApplyAccounts Receivable Manager
Charlotte, NC jobs
As the Accounts Receivable Manager you oversee a small team of employees responsible for financial transactions related to both incoming payments from customers and outgoing vendor payments. The team works across all business areas of ACN for North America and co-operates with many internal departments, such as Customer Services, IBO Services, Finance and IT.
The position acts as the first point of escalation, represents the function externally, and provides leadership and support in a collaborative, fast-paced environment. This role ensures accuracy, efficiency, and compliance with internal controls and accounting policies in both areas. This role reports directly to the CFO and VP of Global Treasury.
This is a hands-on position that requires a proactive, solution-oriented mindset and a flexible, "can-do" attitude. The ideal candidate thrives in a collaborative environment where roles and responsibilities can be fluid, and is comfortable balancing operational duties with strategic initiatives.
Major Tasks
Overseeing and managing the AP/AR team, including task delegation, performance monitoring, training, and preparation of annual reviews
Ensuring timely and accurate processing of invoices and payments, compliance with regulations, reconciling vendor statements, and resolving discrepancies. This also involves managing vendor relationships
Invoicing handling, collections, and following up on overdue payments with internal business managers
Develop and implement AP/AR workflows, procedures, and standard operating procedures to enhance efficiency and maintain accurate records. This will involve analyzing reports to identify areas for improvement
Maintaining and reconciling AP/AR ledgers, ensuring accurate financial records, preparing management reports, and assisting with audits
Ensuring effective internal controls over AP/AR functions and compliance with applicable laws and regulations
Manage the Team tasks including team management, recruitment, change management and all production tasks
Troubleshoot systemic issues and manage them through to resolution. Formulate the approach, communicate with internal stakeholders and devise underlying processes for any required workarounds
Support elements of the change management processes related to payment and collection vendors
Management of ad hoc tasks depending on factors such as internal or external audits, product launches, software development cycles and other agreed internal projects
Manage Quality Assurance (QA) duties relating to reconciliations, payments and collections in general. Troubleshoot issues arising from these QA processes
Monitor and manage the reconciliation processes, reporting on progress, changes, issues or improvements to the Management team
Working alongside internal support teams and external vendors, manage logs and tickets that require system changes or configuration amendments
Take the initiative in relation to making recommendations for improving processes
Research and resolve escalated issues; an accent on root cause analysis is essential
Instill a program of cross-training and skills transfer amongst the team
Managing banking, clearing house or payment service provider relationships, from an operational perspective, is a key part of this role
Manage customer accounts receivable processes, ensuring timely collection of outstanding balances and accuracy of customer records
Report key performance metrics and operational data related to payments and collections to senior management on a regular basis
Oversee the aging process of receivables, including analysis, escalation, and reporting of overdue accounts to relevant stakeholders
Required Skills
Experience with merchant card services operations, working with processing gateways and card acquirers
Experience required in high volume consumer based businesses with credit card payments ACH debit files
Experience with chargeback disputes and analysis
Ability to work in a supervisory capacity in a high-pressure environment without compromising on quality
3-5 years management experience preferably within an AP and AR setting
2+ years experience in people management
Extensive knowledge and understanding of AR and Collections processes performed by the team
Knowledge of AP processes and
Ability to dictate and deliver new business processes
A proven track record of performing duties with a very high level of accuracy and the management of peers (or other internal or external parties) in order to achieve accurate results
Flexible and able to multi-task
Ability to analyze business processes and manage issues
Excellent computer literacy skills
Proficiency in MS Office applications, particularly Excel, for data analysis and reporting tasks
Experience working with ERP systems, with a preference for Workday or Acumatica
Working knowledge of customer billing systems, including Salesforce, and how they integrate with payment and collection operations
Familiarity with issue tracking and workflow tools such as JIRA for managing system tickets, change requests, and project-related tasks
Language skills: Fluent written and spoken English is essential
Working Environment
Onsite employees - As a condition of your employment with ACN, Inc, you will be required to work onsite at our designated office or facility. When considering this position, please be aware that you will be expected to perform your duties at our physical location as outlined in your offer of employment, We understand circumstances may require temporary remote work arrangements and exceptions may be granted on a case-by-case basis. However, it's essential for candidates to understand that the standard expectations is to work onsite.
Office environment Mon-Fri, between the hours of 8 A.M to 5 P.M
The position may require occasional travel for continuing education, training or support.
Physical Requirements:
Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis.
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
The physical demands described here are representative of those indicative of a typical corporate office. environment. This includes prolonged periods of sitting at a desk and working on a computer.
Required to stand periodically; walk, hear, listen, talk, and visually see.
Use hands to finger, handle, or feel; the ability to reach with hands and arm.
The ability to lift up to 15 pounds at times.
Security Training Requirement:
Please be aware that this position requires successful candidates to complete mandatory security training during their onboarding process. Security training is essential to our commitment to maintaining a secure work environment, protecting sensitive information, and ensuring the safety of our personnel. The specifics of the required security training will be communicated during the onboarding process. If you are prepared to fulfill this training requirement and are enthusiastic about contributing to our organization's security culture, we invite you to apply for this position.
Federal and State Disclaimer
ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Auto-ApplySenior Manager, Marketing Operations (RapidScale)
Raleigh, NC jobs
Company Cox Communications, Inc. Job Family Group Marketing Job Profile Sr Manager, Marketing Management Level Sr Manager - People Leader Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 5% of the time Work Shift Day Compensation
Compensation includes a base salary of $108,800.00 - $181,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help mid-market through enterprise organizations simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google, as well as a full suite of Private Cloud and Cybersecurity solutions, RapidScale enables companies to turn technology into their greatest competitive advantage. Backed by the strength of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
We are seeking a detail-oriented and strategic Senior Manager of Marketing Operations to oversee the operational management and optimization of our marketing initiatives. Reporting to our Senior Director of GTM Operations, the ideal candidate will act as a bridge between strategy and execution, ensuring the marketing team has the tools, processes, and insights needed to succeed, while also aligning closely with sales and other key business functions. The successful candidate will possess a strong analytical mindset, exceptional project management skills, and a passion for driving results through effective marketing processes and technologies.
Key Responsibilities:
Operations Management:
* Develop, implement, and optimize marketing operations processes to improve efficiency and effectiveness.
* Manage the marketing technology stack, ensuring tools and systems are integrated and utilized effectively.
Data Analysis, Reporting & Governance:
* Gather reporting requirements and work with the necessary team to deliver the needed dashboards and reports on marketing performance and KPIs.
* Monitor and analyze marketing performance metrics, tracking marketing's contribution to pipeline and revenue generation, and providing actionable insights to improve pipeline and revenue effectiveness.
* Prepare and present regular reports on marketing performance and ROI to stakeholders.
* Continuously analyze and optimize marketing spend and channel effectiveness to ensure a high return on investment.
* Analyze and provide feedback and insights on lead quality and funnel impact.
* Manage the governance of customer and prospect data, ensuring it is accurate, clean, and up-to-date.
* Manage list analysis and import process between sales and marketing to ensure our database is kept up-to-date, clean, and compliant.
Budget Management:
* Manage the marketing budget, under the leadership of the CMO, and in collaboration with finance, and marketing leadership stakeholders, maintaining a consistent format, maintaining overall budget adherence, tracking expenditures, and ensuring alignment with strategic priorities.
* Identify cost-saving opportunities and optimize resource allocation.
Lead Management:
* In collaboration with Demand Gen, oversee lead creation, nurturing and scoring processes, ensuring that leads are properly segmented and moved through the sales funnel in coordination with sales operations.
* Ensure that the handoff between marketing and sales is smooth and that leads are responded to promptly and accurately.
Project Management:
* Coordinate cross-functional teams to ensure timely delivery of projects.
* Oversee management of third-party marketing operations firm team
Collaboration & Communication:
* Work closely with the marketing team to support cohesive strategies that drive brand awareness, engagement, and pipeline and meeting generation through effective use of marketing tech stack and best practices.
* Liaise with external vendors and partners to enhance marketing efforts and initiatives.
Qualifications:
Minimum:
* Bachelor's degree in a related discipline and 8 years' experience in a related field.
* The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 year experience in a related field; or 12 years' experience in a related field
* 3 years of experience in management or lead role
* Experience collaborating with Sales, Sales Operations or Cross-functional teams
* Experience with CRM platforms and marketing automation tools (e.g., HubSpot, Marketo), ABM platforms (Demandbase, 6Sense), SFDC, and analytics platforms (e.g., Google Analytics).
* Experience using data analysis tools (PowerBI) to interpret metrics and create actionable insights.
* Skilled at identifying gaps or bottlenecks in processes and proposing innovative solutions.
Preferred Skills:
* Experience with budgeting and financial analysis.
* Familiarity with digital marketing channels, including SEO, PPC, and social media.
* Knowledge of data privacy regulations and best practices.
* Experience working within an MSP, Cloud Computing, or Technology company
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplySenior Software Developer
Raleigh, NC jobs
We are seeking a highly skilled and experienced Sr, Software Developer to join our team. The ideal candidate will have a strong background in designing and implementing applications, as well as migrating legacy systems to modern technology stacks. This role involves working with multiple vendors and utilizing various integration mechanisms to ensure seamless operations within our Logistics Systems.
This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina.
Key Responsibilities:
* Design and implement applications for transportation management systems.
* Integrate APIs with Blue Yonder TMS.
* Have working experience with BY TMS DAAS Systems
* Integrate multiple Transportation module and technologies (example: p44)
* Develop unified portals for TMS operations and dashboards for distribution systems.
* Migrate applications to OpenShift /Azure Platforms
* Integrate freight payment systems.
* Track international freight
* Develop and maintain Yard Management Systems
* Generate and manage Power BI reports.
Qualifications:
* Some experience with transportation management systems, Supply chain management Systems
* Strong knowledge of application design and implementation.
* Experience with legacy system migration.
* Proficiency in API integration and data replication.
* Strong analytical and problem-solving skills.
* Excellent communication and collaboration abilities.
Must-have Skills:
* 5+ Years experience in supply chain Systems, Order Management Systems, Inventory Management Systems
* 2+ Year experience with Blue Yonder TMS.
* 3+ years' experience in OpenShift, GCP
* 3+ year experience in Kafka, IBM MQ.
* Proficiency in integrating with Snowflake
* Proficiency in Oracle, Postgres, Big query.
* Proficiency in Power BI and other reporting tools.
* Proficiency in Driver Management Systems/Driver Dispatch Systems
* Proficiency with Freight Pay and Audit.
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General Service Technician (Hybrid)
Rocky Mount, NC jobs
Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.
Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.
Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.
Destination Monro -Your Career is Here!
Job Description
The General Service Technician (Hybrid) is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere.
Responsibilities:
Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
Tire Services - perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
Vehicle Services - perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
Consistently complete Monro's Courtesy Inspection process, on every guest vehicle,
identifying, documenting, and communicating additional needed services and repairs.
Assist in inventory management to include pulling tires and parts, unloading and stocking
inventory.
Assist with all general store duties, ensuring the store is in excellent condition and
maintained to Monro standards for cleanliness and consistently in guest ready condition.
Consistently perform service(s) in accordance with Monro's safety standards including but
not limited to Monro's Wheel Torque, Oil safety and compliance procedures.
Test drive vehicles in accordance with Monro's Road Test policy, including consistently
utilizing our dedicated test drive routes, while observing all local traffic and safety laws.
Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
Maintain technical knowledge and capabilities to ensure proficiency through the timely
completion of all required Monro University training courses and modules.
Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Able to understand and effectively communicate all products and services Monro offers to guests.
Perform other duties as assigned and required.
Qualifications
High School Diploma or equivalent is preferred.
Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.
Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer's vehicles to conduct test drives.
Required to own a basic set of tools or participate in Monro's tool purchase program.
Additional Information
Profile Summary:
Ability to take initiative in identifying problems, collecting data, and establishing facts to
make practical decisions and recommend solutions.
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues
and write routine reports.
Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:
Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, and lift, carry and stock merchandise and supplies up to 50 lbs.
without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping,
kneeling, twisting.
Benefits:
Performance based incentives
Paid vacation and holidays for Full-Time Teammates
Reimbursement for ASE Certifications
Reimbursement for State Inspection Licenses, where applicable
401k eligibility immediately upon hire
Direct Deposit
Employee Discounts
Healthcare, Vision, and Dental for Full time teammates
Employee Access Perks
Career Advancement Opportunities
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon the Company's needs.
Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Your next Destination!
Growth Opportunity:
At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Bid Manager (RapidScale)
Raleigh, NC jobs
Company Cox Communications, Inc. Job Family Group Sales Operations Group Job Profile Sales Operations Manager Management Level Manager - Non People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 15% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.
Role Overview
The Bid Manager will be responsible for managing the pursuit lifecycle from opportunity qualification through to contract signature. This role requires a blend of commercial acumen, solution awareness, and program management discipline to "stitch together" winning proposals. Acting as the central point of coordination, the Bid Manager will ensure that RapidScale's value proposition is clearly articulated, risks are managed, and all internal and customer stakeholders are aligned.
Key Responsibilities:
* Lead and manage the end-to-end bid process for strategic opportunities, ensuring timelines, quality standards, and governance are met.
* Partner with sales teams to qualify opportunities and develop win strategies, value propositions, and deal pursuit plans.
* Drive collaboration across solution architects, finance, delivery, and legal to create integrated, compelling proposals.
* Develop and own commercial models, ROI analyses, and pricing proposals, ensuring competitiveness and profitability.
* Facilitate reviews (delivery, red team, executive approvals) and maintain RAID logs and risk registers for each pursuit.
* Prepare and coordinate customer-facing materials including strategy papers, proposals, presentations, and orals.
* Ensure effective use of partnerships and hyperscaler relationships (AWS, Azure, Google) within pursuits.
* Track pursuit metrics, continuously improve bid processes, and share best practices across the organization.
* Act as a trusted advisor to sales leaders, providing structure, insight, and execution discipline to complex deals.
Qualifications
Minimum:
* Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field
* Previous experience in presales, bid management, or pursuit leadership within IT services, cloud, or MSP environments.
* Demonstrated success managing large, complex deals ($100K+ MRR or multi-million TCV).
Preferred:
* Strong background in cloud, infrastructure, and digital workplace services; ability to engage credibly with technical and non-technical stakeholders.
* Expertise in commercial modeling, pricing, and ROI analysis.
* Exceptional project management, stakeholder coordination, and presentation skills.
* Experience working in or with global SIs, MSPs, or large enterprise IT providers preferred.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplySenior Director, Customer Care
Cherryville, NC jobs
Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Sr Director, Customer Care Management Level Sr Director Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 25% of the time Work Shift Day Compensation Compensation includes a base salary of $144,900.00 - $241,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology. FleetNet America is Cox Automotive Mobility's digital marketplace; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business.
The Senior Director, Customer Care is responsible for setting the vision and strategic direction for all customer care operations, including multiple call centers and customer support teams. The executive role drives organizational excellence, customer advocacy, and operational innovation, ensuring that service delivery consistently exceeds industry standards and supports business growth. The Senior Director partners with senior leadership to shape customer experience strategy, influence enterprise-wide initiatives, and champion a culture of continuous improvement and high performance.
PRIMARY DUTIES/KEY RESPONSIBILITIES
* Develop and execute the long-term strategy for customer care, aligning with organizational goals and market trends.
* Lead and inspire a team of managers, supervisors, and agents, fostering a culture of accountability, engagement, and excellence.
* Serve as the executive sponsor for customer advocacy, representing the voice of the customer at the highest levels of the organization.
* Oversee the design and implementation of innovative service delivery models, leveraging technology and data analytics to drive operational efficiency and customer satisfaction.
* Analyze enterprise-wide performance metrics and industry benchmarks to identify opportunities for transformation and growth.
* Lead the design, delivery, and evaluation of training programs for customer care teams, ensuring alignment with organizational goals and best practices.
* Lead resolution of complex, escalated customer issues, ensuring root cause analysis and sustainable solutions.
* Influence strategic decision-making across the organization, championing process improvement and operational excellence initiatives.
* Manage budgets, staffing plans, and resource allocation to achieve business objectives.
* Build and maintain strong relationships with key stakeholders, including senior leadership, clients, and external partners.
* Coach and mentor leaders, developing future talent and succession plans for the customer care organization.
* Represent the company at industry events, forums, and with major clients as the leader for customer care.
* All other duties as assigned.
Required Experience & Specialized Knowledge and skills
* Bachelor's degree in a related discipline and 12 years' experience in a related field with at least 7 years' experience in a management or lead role; or a different combination, such as a master's degree and 10 years' experience; or PhD and 7 years' experience or 20 years' experience in a related field with no degree.
* At least 7 years of experience in a management/leadership role.
* Experience in the automotive industry, fleet management, freight or related sectors.
* Proven track record in leading large-scale customer care operations and driving organizational transformation.
* Expertise in process improvement, operational excellence, and change management.
* Exceptional executive communication, negotiation, and relationship-building skills.
* Ability to set strategic direction and influence organizational objectives.
* Strong analytical skills and experience with data-driven decision-making.
* Demonstrated ability to thrive in a dynamic, fast-paced environment.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-Apply