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Become A Greeter

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Working As A Greeter

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Greeter Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Greeter

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Greeter Jobs

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Greeter Demographics

Gender

Female

66.4%

Male

31.4%

Unknown

2.2%
Ethnicity

White

59.3%

Hispanic or Latino

18.9%

Black or African American

11.2%

Asian

6.8%

Unknown

3.8%
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Languages Spoken

Spanish

66.5%

French

9.4%

Italian

3.3%

Chinese

3.0%

Japanese

3.0%

Mandarin

2.0%

Portuguese

2.0%

German

1.5%

Russian

1.3%

Tagalog

1.3%

Korean

1.0%

Cantonese

1.0%

Vietnamese

0.8%

Hindi

0.8%

Polish

0.8%

Arabic

0.8%

Hawaiian

0.5%

Urdu

0.5%

Swedish

0.3%

Latvian

0.3%
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Greeter Education

Schools

University of Phoenix

13.3%

Miami Dade College

7.8%

University of Alabama

7.6%

College of Southern Nevada

6.0%

Kaplan University

4.9%

University of Central Florida

4.7%

Valencia College

4.7%

Virginia Commonwealth University

4.4%

Liberty University

4.4%

University of Nevada - Las Vegas

4.2%

Houston Community College

4.2%

Georgia State University

4.2%

University of Houston

3.9%

University of Arizona

3.9%

Northern Virginia Community College

3.9%

University of Memphis

3.9%

Southern New Hampshire University

3.6%

Palm Beach State College

3.6%

Strayer University

3.4%

Florida International University

3.4%
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Majors

Business

19.9%

Criminal Justice

8.3%

Psychology

8.3%

Health Care Administration

6.4%

Nursing

5.8%

Communication

5.7%

General Studies

5.6%

Medical Assisting Services

4.7%

Accounting

4.2%

Liberal Arts

3.9%

Biology

3.6%

Education

3.1%

English

2.9%

Kinesiology

2.8%

Hospitality Management

2.8%

Management

2.6%

Cosmetology

2.5%

Graphic Design

2.4%

Computer Science

2.3%

Human Services

2.2%
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Degrees

Other

38.3%

Bachelors

33.7%

Associate

14.9%

Certificate

5.1%

Masters

4.8%

Diploma

2.1%

License

0.7%

Doctorate

0.4%
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Top Skills for A Greeter

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  1. Customer Service
  2. Greet
  3. Front Door
You can check out examples of real life uses of top skills on resumes here:
  • Exceeded customers' expectations of service including making reservations, collecting payments and providing superior customer service.
  • Greeted customers * Told customers which line to line up in * Hand out water to customers and assist them as needed
  • Greeted customers at the front door with professionalism and with a smile daily.
  • Provide high level of customer satisfaction Verify Receipts Assist on sales floor when necessary Apply security tags to merchandise when necessary
  • Greeted and provided directions to visitors, delivered flowers and responded to incoming telephone calls

How Would You Rate Working As a Greeter?

Are you working as a Greeter? Help us rate Greeter as a Career.

Top Greeter Employers

Jobs From Top Greeter Employers

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