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The differences between greeters and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a greeter, becoming a customer service representative takes usually requires 6-12 months. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $26,549 average annual salary of a greeter.
The top three skills for a greeter include cleanliness, professional appearance and customer complaints. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Greeter | Customer Service Representative | |
| Yearly salary | $26,549 | $32,260 |
| Hourly rate | $12.76 | $15.51 |
| Growth rate | - | -4% |
| Number of jobs | 7,188 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | High School Diploma, 37% | High School Diploma, 33% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
A greeter is a person who greets and welcomes customers and clients into an establishment. Since their job mostly is to greet customers, greeters must possess a friendly and positive attitude. Greeters must be well informed about the establishment so that they can assist and answer the inquiries of customers. They may also be required to watch the entrance door and monitor the area for theft. Greeters may work in different establishments such as department stores, malls, and also churches.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Greeters and customer service representatives have different pay scales, as shown below.
| Greeter | Customer Service Representative | |
| Average salary | $26,549 | $32,260 |
| Salary range | Between $20,000 And $33,000 | Between $25,000 And $41,000 |
| Highest paying City | Los Angeles, CA | Des Moines, WA |
| Highest paying state | California | Washington |
| Best paying company | Bertucci's | Oracle |
| Best paying industry | Hospitality | Insurance |
There are a few differences between a greeter and a customer service representative in terms of educational background:
| Greeter | Customer Service Representative | |
| Most common degree | High School Diploma, 37% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between greeters' and customer service representatives' demographics:
| Greeter | Customer Service Representative | |
| Average age | 42 | 40 |
| Gender ratio | Male, 34.6% Female, 65.4% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 11.0% Unknown, 4.7% Hispanic or Latino, 21.1% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.9% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |