What does a greeter do?
A greeter is a person who greets and welcomes customers and clients into an establishment. Since their job mostly is to greet customers, greeters must possess a friendly and positive attitude. Greeters must be well informed about the establishment so that they can assist and answer the inquiries of customers. They may also be required to watch the entrance door and monitor the area for theft. Greeters may work in different establishments such as department stores, malls, and also churches.
Greeter responsibilities
Here are examples of responsibilities from real greeter resumes:
- Exceed customers' expectations of service including making reservations, collecting payments and providing superior customer service.
- Complete all aspects of POS transactions for handsets and accessories.
- Greet and seat guests, wait tables, operate POS system cash register
- Perform inventory control, monitor store-wide organization and cleanliness.
- Maintain restaurant cleanliness, sanitation and ensure guests comfort.
- Review reservations for guest's special request and special occasions and ensure effective implementation.
- Hook customers up to stimulation machines according to doctor's recommendations and conduct laser therapy on patients.
- Record patients detail information and maintain confidentiality
- Record patients detail information and maintain confidentiality
Greeter skills and personality traits
We calculated that 13% of Greeters are proficient in Cleanliness, Professional Appearance, and Customer Complaints. They’re also known for soft skills such as Integrity, Organizational skills, and Computer skills.
We break down the percentage of Greeters that have these skills listed on their resume here:
- Cleanliness, 13%
Performed inventory control, monitored store-wide organization and cleanliness.
- Professional Appearance, 12%
Maintained a professional appearance and demeanor at all times while providing administrative support in an accurate and timely manner.
- Customer Complaints, 7%
Receive and respond to customer complaints in a manner to ensure optimal customer satisfaction; direct complaints to supervisor as necessary
- Patients, 7%
Hooked customers up to stimulation machines according to doctor's recommendations and conducted laser therapy on patients.
- Reservations, 7%
Greeted guests in professional and friendly manner* Efficiently monitored open tables and estimated wait times* Answered telephone and booked reservations* Answered/
- Customer Issues, 6%
Alerted management of potential or reported customer issues.
Common skills that a greeter uses to do their job include "cleanliness," "professional appearance," and "customer complaints." You can find details on the most important greeter responsibilities below.
Integrity. To carry out their duties, the most important skill for a greeter to have is integrity. Their role and responsibilities require that "receptionists may handle confidential data, especially in medical and legal offices." Greeters often use integrity in their day-to-day job, as shown by this real resume: "provide an exceptional customer service with hospitality and integrity. "
Organizational skills. Another essential skill to perform greeter duties is organizational skills. Greeters responsibilities require that "receptionists take messages, schedule appointments, and maintain employee files." Greeters also use organizational skills in their role according to a real resume snippet: "established store cleanliness through organizational skills. "
Computer skills. This is an important skill for greeters to perform their duties. For an example of how greeter responsibilities depend on this skill, consider that "receptionists should be adept at using computers." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a greeter: "enter minimal patient demographic information in the computer system in order initiate the patient registration. ".
Customer-service skills. A big part of what greeters do relies on "customer-service skills." You can see how essential it is to greeter responsibilities because "receptionists represent the organization, so they should be courteous, professional, and helpful to customers and the public." Here's an example of how this skill is used from a resume that represents typical greeter tasks: "assisted customers* loss prevention* maintained a clean and safe environment"
Communication skills. A commonly-found skill in greeter job descriptions, "communication skills" is essential to what greeters do. Greeter responsibilities rely on this skill because "receptionists must speak and write clearly when providing information and corresponding with customers." You can also see how greeter duties rely on communication skills in this resume example: "provide excellent guest service and communication. "
Interpersonal skills. While "interpersonal skills" is last on this skills list, don't underestimate its importance to greeter responsibilities. Much of what a greeter does relies on this skill, seeing as "receptionists should be comfortable interacting with people in different types of situations." Here is a resume example of how this skill is used in the everyday duties of greeters: "learned to work in a team environment worked towards improving customer satisfaction interpersonal skill development"
The three companies that hire the most greeters are:
- Buffalo Wild Wings690 greeters jobs
- Meijer94 greeters jobs
- Red Lobster62 greeters jobs
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Compare different greeters
Greeter vs. Corporate receptionist
Most of the corporate receptionists are the ones who sit behind the front desk. They direct guests to the proper location, answer basic questions, and issue security badges. Corporate receptionists serve as message takers for incoming calls, information providers, and the greeters. They may also manage signing for packages, stuffing employees, and scheduling pick-ups. They must also have the ability to multitask, follow instructions, and maintain a positive attitude in responding to the requests and complaints of their customers.
While similarities exist, there are also some differences between greeters and corporate receptionist. For instance, greeter responsibilities require skills such as "cleanliness," "professional appearance," "customer complaints," and "patients." Whereas a corporate receptionist is skilled in "visitor badges," "phone calls," "data entry," and "multi-line phone system." This is part of what separates the two careers.
Corporate receptionists earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $41,296. On the other hand, greeters are paid more in the hospitality industry with an average salary of $28,212.The education levels that corporate receptionists earn slightly differ from greeters. In particular, corporate receptionists are 1.2% more likely to graduate with a Master's Degree than a greeter. Additionally, they're 0.3% less likely to earn a Doctoral Degree.Greeter vs. Student receptionist
A dental receptionist is responsible for performing administrative and clerical duties to support dental office operations and ensure that the patients receive the highest quality care services. Dental receptionists manage and schedule the patients' appointments, determine the availability of the dentist, process dental reports and service payments, and ensure the adequacy of dental inventories. They also organize the database system by updating patients' information, sending referrals to medical specialists, pulling-up patient charts, and responding to the patients' dental inquiries and concerns.
In addition to the difference in salary, there are some other key differences worth noting. For example, greeter responsibilities are more likely to require skills like "cleanliness," "professional appearance," "customer complaints," and "patients." Meanwhile, a student receptionist has duties that require skills in areas such as "scheduling appointments," "phone calls," "financial aid," and "powerpoint." These differences highlight just how different the day-to-day in each role looks.
Student receptionists earn similar levels of education than greeters in general. They're 2.2% more likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.Greeter vs. Dental receptionist
A salon receptionist is responsible for performing administrative and clerical duties to support daily salon operations. Salon receptionists greet customers, direct them to the beauticians for their needs, and log their information in the database. They also take phone calls for scheduling appointments, process payments, and offer services to the customers according to their needs. A salon receptionist helps the business in identifying new services to generate more revenues for the business and attract potential customers.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a greeter is likely to be skilled in "cleanliness," "professional appearance," "customer complaints," and "reservations," while a typical dental receptionist is skilled in "phone calls," "patient accounts," "hmo," and "excellent organizational."
Dental receptionists make a very good living in the health care industry with an average annual salary of $33,664. On the other hand, greeters are paid the highest salary in the hospitality industry, with average annual pay of $28,212.Most dental receptionists achieve a similar degree level compared to greeters. For example, they're 1.3% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Greeter vs. Salon receptionist
Types of greeter
Updated January 8, 2025
