Gregory Poole jobs - 89 jobs

PRIMARY FUNCTION: This position provides key support for service customers' satisfaction and maintains vital administrative operational responsibilities for the entire branch. · Sets up new customer, customer updates and machine pop information. · Identifies and routes appropriate warranty documents to the warranty department. · Applies contractor invoices to work orders and assist with contractor invoicing. · Issues, codes, approves and receives purchase orders using on-line system. Bills outside purchases to work orders. · Opens, reviews, updates, and closes work orders. · Assist in ensuring service and parts areas are neat and clean. · Verify time accuracy and make corrections as needed (wip & non wip). Provides ongoing coaching to Technicians regarding errors. · Calculates meal and outside purchase expenses. Maintains Concur expense accounts, bills to work orders, codes for payment and routes to Service Manager for approval. · Maintains manual absentee calendars for all service personnel and the Service Manager. · Updates computer records for vacation/sick/personal business leave for non-exempt and exempt service department personnel. · Assist fellow employees with routine personnel matters/changes, Credit Union transactions, computer password and Ceridian Self Service. · Types correspondence, quotes, records, completing forms, reports, etc. Maintains department files. · Receives mail and distributes. · Maintains petty cash and office machines and supplies · Miscellaneous: Distribution of print out reports to branch, travel expense reporting, assist Service Manager and others with projects as needed. II. Customer Service · Answers telephone for service department routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct request, issues or concerns. · Accepts and coordinates customer inquiries and requests (phone, walk-in or mail) for machine repair/service. · Manages or resolves customer's service complaints and problems to the best customer satisfaction level possible. · Serves as a liaison between departments and branches such as engine transportation, engine repair, transmission repair, etc. MINIMUM REQUIREMENTS: Education: High school diploma. Work Experience: Two years working experience in similar administrative related position. Physical: Must be able to work for long periods while seated. Must have ability to clearly communicate with customers on the phone or in person. Good customer relations is a must. Pleasant personality. Must be PC literate with an intermediate skill level with keyboarding and word processing software (preferably Microsoft), and Excel. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval. Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Description For over 40 years, Hoist & Crane Service Group has been a leader in the industrial service industry. Safety is our top priority and our programs have been honored by the National Safety Council. Our culture strives to always operate within our 5 Marks of Safety, Integrity, Respect, Effectiveness, and Legacy. Hoist & Crane Service Group is looking for an experienced Branch Manager to lead our team. Branch Managers are responsible for: Managing field and office personnel, with the support of the Regional Manager and Corporate Office Growing branch profitability by providing the highest quality service to ensure customer satisfaction Driving our award-winning safety culture, ensuring all crane service work is performed in a safe and professional manner. Maintaining branch profit/loss statements in accordance with corporate margin guidelines, providing financial monthly reports to the Regional Zone Manager. Creates a team atmosphere where all employees are valued and supported within our 5 Marks culture. The ideal candidate will have experience in the crane service industry, some in the field. He/she will thrive in a fast-paced environment, adjust quickly to change, and be able to provide strong leadership. What Can Hoist & Crane Service Group Offer you? Hoist & Crane Service Group offers training for all employees, competitive wages and benefits packages including: Medical, Dental, and Vision coverage Long and short term disability 401K Qualifications Qualified Branch Manager candidates will have the following: 5+ years management experience in the Crane Service Industry Crane field service experience Strong communication skills, written and verbal Proficient with computers including Excel Exceptional customer service skills Proven financial and operational knowledge Ability to learn and become proficient in accounting software programs (NetSuite a plus) Proven organizational and leadership skills Able to work independently and as a team Able to lift 50 pounds and sit or stand for long periods of tim Must be able to pass a pre-employment drug test and background (DISA) and submit to random and annual drug testing as required.

PRIMARY FUNCTION: The primary function of this position it to perform advanced systems repair and assembly by performing independent trouble shooting using various diagnostic equipment and manuals. Seeking a bilingual (Spanish/English) candidate if possible. ESSENTIAL DUTIES: Check the equipment and supplies required to perform the work scheduled, comply with PPE requirements, and otherwise prepare for duties. Uses manuals, repair manuals, parts manuals, parts diagrams to perform independent troubleshooting and repair of construction equipment. Uses lift trucks, overhead cranes, & other aides to lift or move parts into position to be repaired. Uses hand & power tools to remove, install, replace, re-build, repair, & test parts/equipment on construction equipment. Uses miscellaneous resources and computers to reference parts, get information about parts & enter data into record systems. Uses tools to disassemble/re assemble parts or equipment; cleans parts with rags, cleaners, power washer; uses test equipment to make diagnostic checks; and controls powered equipment or tools to make repairs. Climbs up onto, under, & into vehicles to gain access to all parts of vehicle. Uses overhead hoists, lift devices, forklifts & other aides to move items off vehicle (tracks, idler wheels, blades, etc.) & then to move parts to locations for disassembly, repair, then back to the vehicle for reassembly. Proficient at performing inspections, do preventative maintenance, repair engines, power train, hydraulic and electrical components. Lift/carry and position ram used to remove idlers, unbolt idlers, remove them with Uses power washers & spray paint equipment to clean & paint vehicle. Uses instruments and computers to reprogram equipment controllers. Squad Leader Duties: Assists supervisor with performance appraisals Mentor, coach and develop technicians Direct day to day job assignments and responsibilities for technicians in squad Work with squad members to ensure proper T/S techniques, and guiding them to make good decisions MINIMUM REQUIREMENTS: Education: Must have a high school education or GED Work Experience: Requires four years of work experience with at least two years' experience with CAT equipment; Must be proficient in at least two mechanical systems (i.e. transmissions, engines, hydraulics, etc.) for numerous model lines. Physical: Must be able to daily and repeatedly stoop, kneel, bend and climb onto and underneath various equipment to perform diagnosis and repairs; Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 112 pounds, as well as use mechanical hoist for heavier parts. Other: Must be able to effectively write repair activities on customer work orders; Must have cognitive reasoning and problem-solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have exposure to P.C. base equipment and parts information; Can work independently with minimal supervision. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

PRIMARY FUNCTION: This position is responsible for handling customer needs, answering questions and closing rental request and agreements. Provides rental coordination support between customers, service group leaders, sales representatives and sales department managers. Primarily works directly at customers' locations soliciting business and supporting any rental needs. ESSENTIAL DUTIES: I. Sales Coordination ... 80% of Time Spent Provides initial contact to customers determining their rental needs, qualifying their rental potential, executing and closing a rental agreement. Conducts daily customer (current and "cold-calls") site visits soliciting rental business. Provides "tow and show" equipment demonstrations with customers as needed. Periodically delivers and picks-up equipment and attachments to customers as needed. Provides direct assistance to any walk-in and phone assistance for call-in rental customers. Follows-up on all rental leads provided by other sales representatives, service associates, marketing mail outs, etc. Performs telemarketing prospecting, verifying and maintaining customer list and data. Provides and shares rental equipment specifications, applications and basic operator training to internal and external customers on various rental product lines. Makes routine follow-up site visits to current customers insuring customer satisfaction with our equipment rental business. Must also resolve calls from customers and interdepartmental employees on needs and questions concerning rental equipment. II. Record Keeping ... 20% of Time Spent Provides rental information and insures rental agreements are properly developed. Submits timely all monthly business records (i.e. call reports, expense reports, etc.) Provides any information to group leader on rental equipment status or problems. MINIMUM REQUIREMENTS: Education: Four year college degree with one year business sales experience preferably with equipment rentals; or technical/business college degree in business with three years similar work experience. Work Experience: (See Above) Physical: Position requires daily commuting to customer locations. Must meet timely and accurate month-end deadlines. Must poses excellent communications with customers and interdepartmental associates with any inquiries or concerns rental equipment. Other: Individual will use CRT terminal and PC computer. Needs advanced beginner experience with software packages preferable MS Office (Outlook, Word and Excel).. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Main Duties & Responsibilities Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Maintains a minimum set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications. Attends and successfully completes required technician training classes. Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs Works in the assigned area in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards. Research repair needs and order parts as needed. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times. Approaches work in a positive manner and maintains conduct that is supportive of the work Team. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Assists with maintaining proper facility appearance and shop conditions by following proper contamination control guidelines, including housekeeping, and performing other general maintenance duties. Performs other duties as assigned. Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made. Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work. Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative. Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things. Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures. Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities. Company Overview In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has five facilities outside of Florida - The Carolinas, Georgia, & Texas- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,700 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level. Qualifications Education and Experience Formal Education High School diploma or GED Experience 1-5 years Required / Credentials Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers. Not Required but Highly Desired Criteria Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs. Aerial Equipment and Heavy Duty Truck expereince Preferred. Updating of Knowledge Job requirements frequently change requiring re-training once or more per year. Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness Problem Solving Job requires problem solving ability, established examples / guidance are not always available Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries. Autonomy Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters. Working Environment Stress Load Occasional exposure to these stresses (less than 20% of the time). Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work. Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends. Organizational Impact A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives. Supervisory Responsibility Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team) Physical Demands · "NA": Not Applicable · "O": Occasionally - (up to 3 hours/day) · "F": Frequently - (3-6 hours/day) · "C": Constantly - (6-8 hours/day) F: Climbing O: Balancing O: Stooping F: Kneeling F: Crouching F: Crawling F: Reaching C: Standing F: Sitting F: Walking O: Feeling F: Fingering F: Grasping F: Repetitive Motion C: Talking C: Hearing F: Pushing - Up to 25 lbs. F: Pulling - Up to 25 lbs. F: Lifting - Up to 25 lbs. O: Pushing - 26-50 lbs O: Pulling - 26-50 lbs. O: Lifting - 26-50 lbs. O: Pushing - Over 50 lbs. O: Pulling - Over 50 lbs. O: Lifting - Over 50 lbs. Environmental Conditions · "NA": Not Applicable · "O": Occasionally - (up to 3 hours/day) · "F": Frequently - (3-6 hours/day) · "C": Constantly - (6-8 hours/day) C: Inside conditions: Protection from weather but not necessarily from temperature change. O: Outside environmental conditions: No effective protection from weather. O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. F: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. F: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level F: Vibration: Exposure to oscillating movements of the extremities of whole body. F: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. F: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. F: Oils: There is air and/or skin exposure to oils and other cutting fluids. O: Air particulates / contaminants: the worker is required to wear respirator. RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER Not ready to apply? Connect with us for general consideration.

GENERAL JOB DESCRIPTION The Senior Technician is a heavy equipment mechanic that specializes in the modernization and repairing of cranes. This position may perform routine maintenance, troubleshooting, repairs and upgrades; as well as solving complex problems when the crane malfunctions. This position must encompass self-sufficiency, leadership abilities, effective communication and professionalism in an effort to lead field technicians and be the liaison between HCSG management and customers. The Technician position works in a safety-first type of environment. HCSG is a 24/7 service company that requires technicians to be available on-call and provide after hour or even weekend services as required due to customer needs. DUTIES & RESPONSIBILITIES Must be able to be on-call and provide after hour services as required. Troubleshooting, repairing, inspecting, and upgrading industrial hoists and cranes in the field at customer locations. Train and mentor field technicians Perform OSHA required hoist and crane inspections and generating inspection reports and repair orders. Communicate with the Service Manager and Branch Manager during the day so that work can be scheduled and completed on a daily basis. Consult with customers regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their services. Maintain all company issued equipment, vehicle, and assets in a safe and proper working order. Operate tools, equipment, and vehicles in a safe and responsible manner. Notify immediate supervisor of any deficiencies. Maintain supply of HCSG forms and miscellaneous materials in the company vehicle. Maintain the ability to work with others in team environment. Attend company provided trainings and seminars as required. Participate in HCSG 5 Marks program Other duties as assigned PHYSICAL DEMANDS The work is labor intensive. Must be able to lift up to 50lbs on a daily basis. Must be able to lift up to 100lbs on a rare basis. This position requires 90% of frequent climbing, balancing, stooping/crouching, overhead reaching, bending, squatting and prolonged standing and sitting. It requires occasional pushing, pulling, kneeling, and crawling. The position also involves great hand and eye coordination. Heights exceedingly over 50 feet from time to time are normal to incur on a daily basis to maintain a crane. Employee will be required to travel from time to time (20-50%) and must be willing to work various shifts to accommodate needs of HCSG branches and customers. This includes on-call and overtime. Travel out of town may be required at the discretion of the company. WORK ENVIRONMENT Work is normally performed inside or outside (pending customer requirements) with varying degrees of extreme hot and cold temperatures depending on the weather. During summer months, temperatures can exceed 120 degrees. This position will be frequently exposed to noise, heights, fumes, dust, and odors. MINIMUM QUALIFICATIONS At least 5-7 years of crane repair & maintenance experience At least 3-4 of years electrical and/or mechanical experience in lieu of crane repair & maintenance experience. Must have a valid drivers license and acceptable driving record Must always commit to working and driving safely Must be willing to work off the ground at various heights Must have basic computer skills to work with web-based crane inspection programs Must be able to communicate well with others and work independently or as a team Knowledge of hand tools and/or possess hand tools PREFERRED QUALIFICATIONS Vocational/Technical training certificate Must be able to pass a pre-employment drug test and background (DISA) and submit to random and annual drug testing as required.

PRIMARY FUNCTION: This position administers warranty for all service department segments within Power Systems division. This will include EPG, Industrial Engine, Compressed Air Systems and Blue Bird business segments. Administering the warranty programs in a manner which ensures compliance with established Original Equipment Manufacturer (OEM) guidelines, while recommending procedure and policy changes to minimize warranty residual expense. ESSENTIAL DUTIES: Prepares and files warranty claims in accordance with established OEM and vendor guidelines. Ensures accuracy and completeness of warranty claims. Determines appropriate course of action and applicable warranty provision for each submitted service repair. Ascertains accuracy and applicability of submitted warranty support documentation based on each OEM specifications. Coordinates the return of warranty parts to respective OEM or vendor working with the parts department for the PRR. Review warranty statement each month to reconcile debits and credits working with accounting as needed. Upon denial of a claim and/or portion of a claim, negotiates with OEM, vendor and service department to submit additional justification to maximize reimbursement opportunity (if applicable). Reviews relevant warranty reports to identify trends or administrative shortfalls which need to be addressed to maximum warranty recovery rate. Supports Service Department personnel by sharing knowledge of warranty administration guidelines, policies, and procedures. MINIMUM REQUIRMENTS: Education: Four-year degree with one year of experience; Associate degree with two years of experience; High school graduate with a minimum of four years of experience in a service-related environment. Work Experience: (See Above) Physical: Must be able to work for extended periods while seated. Other: Excellent communication, customer relations skills and a pleasant personality are necessary; Must be PC literate with advanced skills in Microsoft applications, as well as database management; Mechanical and technical aptitude is a plus. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

PRIMARY FUNCTION: The Master Engine Rebuild Technician is responsible for the set-up, disassembly/re-assembly, overhaul, and rebuild of Mack, Cummins, and/or Caterpillar diesel and natural gas-powered on-highway truck engines and related components. ESSENTIAL DUTIES: Review the work schedule, check the equipment and supplies required to perform the work scheduled, comply with PPE requirements, and otherwise prepare for duties. Perform disassembly, inspection, rebuilding, and/or re-assembly of diesel and natural gas-powered on-highway truck engine systems and components, including but not limited to powertrain pumps, motors, and hydraulics components) in accordance with all prescribed quality and safety standards. Research and determine the reusability of parts in accordance with published manufacturer guidelines. Coordinate the ordering of replacement parts with a designated point of contact. Test, measure, and adjust engine systems and components. Therein, identify the cause of failure through logical troubleshooting steps and failure analysis. Prepare and submit detailed, complete, and legible service reports of all inspections and actions performed using prescribed forms and procedures in a timely manner. Troubleshoot and test engines in the frame to determine the root cause of failure, and quote needed parts and labor to perform needed engine repairs. Remove engines from vehicles as required to perform out-of-frame overhauls. Install engines in vehicles after repairs and overhauls. Perform post-installation testing, adjusting, and repairs as necessary. Keep supervisor regularly apprised of the status of assigned work and assist in addressing customer questions and concerns. Maintain work area, tools, and equipment to promote a clean and safe environment. Keep up to date with developments in tooling, technologies, and systems. MINIMUM REQUIREMENTS: Education: Must have a high school education or GED. Work Experience: Eight years of experience with at least four years of experience as a service technician working on Caterpillar, Cummins, Detroit, Mack or similar on-highway truck engines. Diagnostic and troubleshooting experience with multiple engine types, models and manufacturers. Physical: Must be able to daily and repeatedly stoop, kneel, bend and climb beside, onto and underneath various equipment to perform diagnosis and repairs. Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 117 pounds, as well as use a mechanical hoist as needed. Other: Must be able to effectively write repair activities on customer work orders. Must have problem-solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have exposure to P.C. base equipment and parts information; Can work independently with minimal supervision. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. Job Description Job Position: Portal Crane Technician Candidate can live anywhere is South East Are you interested in becoming an experienced Portal Crane Technician? Join Konecranes, one of the world's largest material handling companies. We're seeking skilled individuals with electrical and mechanical expertise that are comfortable working at extreme heights. Our service technicians, the heart of our industry, thrive in a safety-first environment. Portal, or woodyard, cranes are large outdoor gantry cranes that supply wood to paper and lumber mills. This division of Konecranes focuses exclusively on these specialized and complex cranes that are crucial to the operation of our customer's processes. This role requires extensive travel throughout the southeast, with occasional travel to the Pacific Northwest and Maine. Must be able to travel for up to two weeks at a time. This role requires 100% travel. Career Development: We offer a defined career path for our Technicians to take control of their own future. Learn More, Earn More! Acquire knowledge both experientially and in formal educational settings, progressing through our Technician Levelling program. Enjoy the convenience of real-time tracking accessible through a dedicated app on your company-issued mobile device-an innovative feature facilitating continuous learning and career development. Principal Responsibilities: · Troubleshoot electrical, mechanical, and structural issues on-site. · Work with a team to make mechanical and structural repairs to woodyard cranes · Report findings of repairs to customers via an exit meeting and written reports. Must be able to communicate any defects and there severity in professional manner. Consult with customers on repair and safety issues, offering recommendations for improvement. · Document findings and recommend corrective actions, including safety notifications to customers. · Produce electronic documentation of inspections using company tools. Basic computer and Microsoft word skills required. Complete service reports and other required documents accurately and promptly. · Stay updated on industry codes and regulations (OSHA, ANSI, CMAA, HMI). · Maintain company-issued equipment, vehicles, and assets in proper working order. Operate tools, equipment, and vehicles, reporting deficiencies to the supervisor. · Follow established safety rules and procedures, including customer guidelines. · Perform other responsibilities as assigned by the supervisor. Qualifications Education: High School Diploma required. Associate degree in Industrial Electrical and/or Mechanical Technology or related field preferred or equivalent vocational/technical training and experience. Experience: Minimum two (2) year experience involving mechanical and/or structural repairs. Prior experience with cranes is a plus. Rigging and/or welding experience is requirement. Other Requirements: Must have and maintain a good driving record, including a valid driver's license. Must be willing to work off the ground. Can work varied overtime, as needed by customer, Additional Information Candidate can live anywhere in the Southeast USA - LA, MS, AL, GA, SC, NC, TN, or Northern FL Salary: $22 - $48 an hour - Pay is determined based on skills, geographic location, internal equity, market/data analysis, number of years of prior relevant experience, degrees and/or certifications, technical assessment score, etc. Company Vehicle: Our Service Technicians get a work truck and a gas card to be used for business purposes. Candidates must pass a Motor Vehicle Record (MVR) check. Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more! Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks. Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service Konecranes moves what matters . Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category. Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

PRIMARY FUNCTION: Perform in-depth and advance repairs and troubleshooting on the mechanical and electrical aspect of electrical power generation. Job specific - technician must be able to logically evaluate the job given to them in a timely, efficient manner. Technician must be able to interpret schematics on job sites and in manuals for jobs that they are assigned to. Be able to use mathematical formulas as a part of troubleshooting. Technician must maintain a consistent 85% productivity rate. Daily service report writing and time entry is a must in this position. Must have a good understanding of how to work with a project file dealing with software programs, data files, parameters, addressing of symbols, etc. Must be proficient in identifying components in system which include but are not limited to modular system, processors, power supplies, I/O modules and communications modules. Monitoring systems - must be familiar with various monitoring systems including communication options, Modbus, upload/download files and parameters. Must be able to interpret information accordingly. Must be at a skill level to comprehend logic of UPS systems and obtain the needed training for the products. Technician must be able to fully understand PLC logic and must be able to perform complete PLC programming on various types of PLC and programming software. Technician must be able to effectively communicate with internal and external personnel and customers in written and verbal formats. Must be able to train end users on operation of equipment. Must be able to modify or fabricate product in order to meet job specific requirements. Technician must be aware and conscious of all safety factors revolving around circuits at high power levels. Must adhere to all company safety policies (i.e. EPG safety work policy and other GPEC safety policies). Failure to do so can effect employment status. Technician will be expected to be able to be on emergency call at their normal rotation along with the other switchgear/ups specialist for at least 7 days at a time. They must be accessible when needed except during regularly scheduled vacation, personnel business time off either by phone or pager. MINIMUM REQUIREMENTS: EDUCATION: Must be a high school graduate with the below work experience. A technical college graduate in diesel or electrical technology can off set the below work experiences by 2 years. WORK EXPERIENCE: External Candidates: Must have a minimum of 5 years direct experience switchgear, UPS and Automatic Transfer Switches. Must have certification of succesful completion of PLC operation and programming classes from an accredited training institution. Internal Candidates: Must be a "top level" GPEC EPG Master Technician performer for at least 3 years. Must have certification of succesful completion of PLC operation and programming classes from an accredited training institution. PHYSICAL: Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 137 pounds, as well as use mechanical hoist for heavier parts. OTHER: Possess or immediately obtains related mechanical/electrical hand tools that meet required company standard. Will work remotely with rare trips to dispatching office. Must be able to effectively write repair activities on customer work orders. Must have cognitive reasoning and problem solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Can work independently with minimal supervision. Ability to interface with customers (both internal & external) effectively and courteously. Technician must be safety conscience and comfortable with live circuits at very high power levels. Must be able to respond to customers EPG emergency needs during man-made or natural occurrences. Must be able to drive a company vehicle daily and to be able to periodically take overnight business trips as requested. Must be proficient in advance technical computer based software applications such as Zenith, Allen-Bradley, GE FANUC, etc. Must have advanced basic PC skills preferably with MS Office, Word and Outlook Scheduler. Must be able to respond to customers EPG emergency needs during man-made or natural occurrenc Field Activity:Must be able to daily operate a service vehicle and drive for extended periods to reach customer's locations. Conduct all business and social activities in a manner which reflects integrity and professional excellence. Additional: Field activities require a valid state drivers license (obtain within 30 days of hire a valid license within the state of GPEC's operation) AND posses a safe driving record, as outlined in our GPEC Motor Vehicle Policy. Some vehicles may require having or obtaining a valid Commercial Drivers License (CDL). Additional Prerequisites for Position: A candidate must: Be well versed in the electrical and mechanical aspect of electrical power generation. Being familiar with the diesel and gasoline / LP gas engines is a must. Process in-depth, advanced understanding and troubleshooting skills in the following systems: Lubrication, cooling, fuel systems (mechanical and electronic) Generators operations and applications (permanent magnet and self excited LP gas Generator monitoring and other associated remote controls and instrumentation Engine controls (Caterpillar and other OEMs) KVAR and power factor controls Electrical actuators Modbus Governors (mechanical and electronic) Un-interruptible Power Supplies (UPS) Battery charging systems Battery and induction flywheel power sources and all controls associated with voltage regulation and power conditioning Instrumentation and other associated electrical devices Voltage regulation and power conditioning Surge Suppression Equipment Load Bank installation and operation Industrial Communications Protocols Electrical Safety, Lock Out-Tag Out Procedures PLC based industrial controls and programming Individual should be well versed in the electrical aspect of power generation regardless of the type of gear being worked on. Individual must have knowledge of Dual Source Paralleling, PLC's, Electronic Engine Governors, Remote Monitoring Systems, Industrial Controls and other Power Distribution equipment. Additionally the individual should be proficient with various types of electronic test equipment such as Oscilloscopes, Digital Voltage Meters, Phasing Indication Meters, Harmonic Distortion Meters and Load Banks. Individual must possess above average comprehension of electronic diagrams; schematics and ladder logic charts with the addition of algebra level math skills. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

PRIMARY FUNCTION: The primary function of this position is to troubleshoot, repair, rebuild, hydraulic cylinder parts & to restore equipment to proper operation. Make the necessary preparations to perform work/repairs and comply with PPE requirements. Use pallet jacks, lift trucks, overhead cranes, & other aides to lift or move parts into position to be repaired. Installs, replaces, re-builds, repairs, & tests parts/equipment. Pressure washes & repaints components. Use miscellaneous resources and computers to reference parts, get information about parts & enter data into record systems. Use tools to disassemble/re assemble parts or equipment; lifts/carries parts; cleans parts with rags, cleaners, power washer; uses test equipment to make diagnostic checks; and controls powered equipment or tools to make repairs. Use overhead hoists, lift devices, forklifts & other aides to move items out of trucks to locations for disassembly, repair, & reassembly. Use powered equipment to do necessary grinding, honing, boring, drilling, & polishing, and make replacement parts or refurbish parts before re-assembly, reassembles & tests units, & paints finished units. MINIMUM REQUIREMENTS: Education: Must have a high school education or GED. Work Experience: Six years of experience with at least two years of experience on Cat or other similar equipment Physical: Must be able to daily and repeatedly stoop, kneel, bend and climb besides, onto and underneath various equipment to perform diagnosis and repairs. Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 90 pounds, as well as use mechanical hoist for heavier parts. Other: Must be able to effectively write repair activities on customer work orders. Must have cognitive reasoning and problem-solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have exposure to P.C. base equipment and parts information. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

PRIMARY FUNCTION: To manage new, used and rental inventory. Assist sales team with packaging and assembling inventory for sales. Handle branch customer contacts, both incoming calls and walk in customers. Serve as Inside sales representative, handling walk in customers and making calls to help generate leads. ESSENTIAL DUTIES: Manage new, used, and rental inventory. Set up new and rental inventory Prepare billing packets for machine sales Arrange and set up rental contracts Oversee maintenance of rental inventory and turns Responsible for handling all incoming enquires. Qualify the lead and direct to the proper individual to handle Responsible for laser and supply sales quotes Responsible for ensuring all customer needs for associated business (i.e. parts, service and rental) are supported and managed to the customers satisfaction either directly or if possible, via Lead Management system. Responsible for maintaining clean customer database and customer fleet information. Proactively communicates company offers relative to assigned database via telephone, email and other means. Accountable for CRM (customer relationship management) with retail customers as per defined database and to update and qualify accounts employing a disciplined phone call campaign. Maintain an accurate account database and machine population. At all times, use correct procedures for the control of sales calls and account management. Achieve cold call goals to specific industry groups for campaigns Ensure that not less than (30) calls are completed and recorded per day. Evaluate leads effectively and efficiently and determine whether to respond or pass the lead to other sales resources. Timely completion of all necessary company documentation and any other general reports as a result of signing an order with a customer as required by the company. Proactively communicate company offers relative to assigned data base via telephone, email and other Maintain branch appearance and displays. MINIMUM REQUIREMENTS: Education: Bachelor's degree in business or marketing, or equivalent work experience required. Work Experience: Minimum of 1 year industry related experience required. Minimum of 1 year retail sales or other sales experience required. Physical: Ability to sit for long periods of time Other: Numerical competency to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages etc. Computer skills including knowledge and proficiency in word processing and spreadsheet software, and confidence to develop skills in the CRM system and other proprietary software. High level verbal and written skills, having the ability to write routine reports and effective correspondence, as well as to communicate effectively with customers and fellow employees Must have a valid driver's license with acceptable record This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval. Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

PRIMARY FUNCTION: Focus on Business Development, coordinate and execute major projects within the EPG Service Operations. This position will assist in coordination with subcontractors, including rigging / hauling, outside purchases, etc. for jobs that are sold through the PSSR's or Service Department that need assistance with project management. Ensure and maintain gross profit margins on service bids/projects through timely and accurate completion of project management activities ensuring all jobs are performed to project specifications and meet the requirement of NFPA70 and 110 codes from the GPPS perspective (for work we perform). Provides individualized technical information/support to the GP EPG Service Associates, and site contractors via in person or through telephone or electronic communications. Provides update status on projects to Sr. Project Engineer and Product Support Manager to keep them fully informed on changes in the projects. ESSENTIAL DUTIES: A. Service Staff Support · Provides technical information when requested by outside PSSR's, assist with review of projects at customer sites when needed. · Due to the highly technical side of this position and the complex jobs that may be included, Safety is of the upmost importance in the field. All projects will be evaluated upfront for safe conditions and the work environment. A written Pre-Work Risk Assessment for safety will be required on these projects. · Handles inquiries and questions regarding projects when requested by customer calls, dispatchers, Product Support Representatives, Service Ops Manager, Service Project Engineer and Product Support Manager. B. Project Administration/Management · Works with PSSR's to review and define a project and enter it into the service process. · Reviews quote specifications and purchase accessories and miscellaneous components from Caterpillar or Non-Cat vendors as needed. Assist PSSR's in procuring electrical parts needed (if needed). · Prepares detailed project plan for time frames to meet customers' needs and coordinates deliveries to customer sites as needed. · Coordinate with the Sales department and Rental departments as needed for larger more complex projects to ensure proper set up and invoicing from those depts. to external customers. (Occasionally internal billings will occur). · Provide Product Support Manager, Service Operations Manager, Service Dispatchers and/or PSSR's updates as needed on projects for status changes or any complications that arise in the jobs. · Assists with coordinating and scheduling on start-up of new projects, repairs, modifications and field testing of a projects as needed. · If needed assist in the preparation of submittals and manuals for larger complex project bids as required with the assistance of document technician or service administrator. C. Cost Control · Reviews all major project purchases, along with negotiating the lowest cost/best value buying for project requirements. Work with all vendors in an equitable and ethical manner. · Advises representative of cost variances or specification shortfalls. D. Documentation / Submittals/Service Manuals · Solicits vendor product information as needed to complete requirements of the specification on the job. · Prepares or assist PSSR's to assemble project service documentation, Caterpillar product support literature and outside vendor literature if needed for submittals on bids. · Assist PSSR's on projects that require SOP/MOP Documentation. This would include safety operating procedures as needed. · All documentation will be submitted in a timely, accurate manner including but not limited to specifications on jobs, drawings, costing sheets, purchase orders, contracts, etc. E. Self-Improvement and Development · Research and review all new product and sales literature to ensure current product knowledge. · Remain current and informed about new project management tools, drawings, and other tools designed to enhance personal and departmental efficiency. · Increase knowledge and credentials/certifications in specific service offerings to expand business opportunities. F. Special Projects · Completes special projects assigned by management in a factual and timely manner. MINIMUM REQUIREMENTS: Education: Four-year degree with one-year work experience or associate degree with 4 years direct work experience in this field or similar field. Work Experience: Work experience in technical field related to electric power generation projects, project management, background in process mapping and efficiency, office management, or similar sales coordination with direct accountability required. Physical: Ability to travel periodically, with occasional overnight stays. Must be able to stand, stoop and climb for on-site inspections. Other: Possess valid driver's license with acceptable driving record that meets company policy and guidelines. Possess knowledge of or quickly learns Caterpillar / Non-Caterpillar engines and related equipment. Be familiar with on-site installations and equipment operations. Above average PC skills, exposure and operations are required for Microsoft Word, Project Management, Excel and Access. Must be able to provide security information needed to gain access to various secured sites as required by the customers with periodical background checks. Other License Needed within 3 years of position to advance to next level of job role: It is the intent that this position will ultimately hold and maintain a N.C. Unlimited Electrical Licenses. When License is gained in this position, person will be paid for the license fee per agreed amount per year. Gregory Poole Service department will pay for needed training to maintain (in state license cost only) for NC Unlimited Electrical license. List of all training requirements will be provided to the Product Support Manager for review yearly. All training must have managements approval before attending. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

PRIMARY FUNCTION: Paid internship opportunity with Gregory Poole's Construction Rental Team. Assist with rental coordination functions while completing the Rental Development Program. Associates participating in the internship program will be based in Wilmington but can expect occasional travel outside of the Wilmington area. Current Gregory Poole rental locations include Raleigh, Mebane, Wilmington, Fayetteville, Washington, Sanford, Camden, and Jacksonville. This is an exciting development opportunity for college students pursuing a BA/BS or graduate degree in Sales/Marketing, Information Management, Economics, Statistics, Math, Accounting or related field. The construction rental business is fast paced; successful team members are high energy and have a customer first mentality. ESSENTIAL DUTIES: I. Classroom/Field Training - Percent of Time Spent = 35%+ · Participation in GPEC's Rental Development Program includes a combination of classroom training, rep ride-a-longs and jobsite visits, job shadowing, and on the job training II. Customer Service - Percent of Time Spent = 35%+ · Accepts and coordinates customer inquiries, requests (phone, walk-in or mail) for rental equipment and closes rental agreements by interfacing and negotiating with customers. · Provides rental customers' price quotes and equipment availability and delivery schedule information. · Manages or resolves customer's rental complaints and problems to the best customer satisfaction level possible. · Daily monitors and coordinates rental equipment hauling schedule to ensure timely equipment delivery and pick-up; and immediately contacts customer with any schedule updates, modifications or delivery problems. · Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair. etc. · Assists with telephone collection of past due rental payments. III. Administrative - Percent of Time Spent = < 30% The administrative activities will be mainly in two areas: equipment/inventory and bookkeeping/invoicing. Individuals in this position must be trained and can perform in each main area, even though, he/she may take a stronger lead in on specific area. A. Equipment /Inventory · Ensures rental units are operational by coordinating repairs and maintenance with rental service technicians. · Approves some equipment service work orders. · Maintains current and accurate fleet service records for each unit. · Coordinates daily transportation of rental equipment. · Maintains current inventory usage records and ensure accurate and timely billing. B. Bookkeeping/Invoicing · Expedites customer credit applications in a timely manner allowing them to rent equipment. · Verifies gate logs ensuring equipment is tracked for inventory security. · Maintains rental files and contracts (i.e. rental contracts, certificates of insurance, etc.) and periodically purges and prepare them for storage. · Timely process rental equipment related purchase orders. MINIMUM REQUIREMENTS: Education: College junior or senior pursuing a related BA/BS or graduate degree in Marketing, Information Management, Economics, Statistics, Math, Accounting or related field. Work Experience: Basic mechanical and product knowledge is desirable. Physical: Must be able to work for long periods while seated. Must have ability to clearly communicate with customers on the phone or in person. Excellent customer relations are a must. Other: Required basic level skill with keyboard and Microsoft software, preferably Excel and Word. Driver's license. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

PRIMARY FUNCTION: This position is responsible for managing the entire production effort for the EPG Garner shop operations service department, to include 10-20 technicians. Shop operations include maintenance and repairs on all types of equipment such as power generation equipment, industrial diesel engines and on highway trucks. This position ensures that technician productivity levels remain at 85% or above, while managing assigned personnel and equipment resources to maximize department production capabilities. In addition, this position is responsible for ensuring that technicians are fully trained and current on the latest technical support information to include as a minimum service letters, technical bulletins, and product/warranty updates. This position is responsible for enforcing department guidelines and procedures and assisting the Service Manager in establishing long-term business strategies and generating new business opportunities. ESSENTIAL DUTIES: Manages the daily production effort and communicates repair activities and progress to the customer. Coordinates with customer to obtain approval for repairs, advises the customer of any significant changes in the repair process or delays in scheduled commitments, and communicates repair authorizations back to the technician. Ensures initial and follow-up repair authorizations are approved and fully documented prior to beginning repair activity. Establishes priorities for all scheduled and unscheduled repair/maintenance activities. Directly supervises a shop technician work force of 10-20 personnel, ensuring productivity levels remain above 85%. Ensures all warranty repairs are performed in accordance with applicable warranty repair guidelines. Ensures all revenue repairs are performed in accordance with applicable department polices/procedures. Uses dealer business system N365 to open and close work orders. Completes initial review of service repair work orders and finalizes service support documentation for final invoicing. Coordinates with Field service and outside vendors for repairs/maintenance beyond our technical capabilities. Reviews and approves technician labor for posting to service calls / workorders. Receives, reviews, and briefs technicians on latest technical support information to include service letters, technical bulletins, and product/warranty updates. Provides technical repair diagnosis on problem solving with shop technicians. Manages tools/support equipment to ensure serviceability and availability. Ensures technicians receive the required training in support of the latest technological and product line improvements/enhancements. Coaches, directs, councils, and warns shop technicians, as well as, makes recommendations on hiring and firing to Service Manager. Assists the Service Manager in identifying and correcting any safety, operational, or training shortfalls. In addition, assists in developing the department's long-term business initiatives/strategies and advises of any potential problems that might negatively impact productivity levels or jeopardize customer relations. Manages expenditures to meet budget obligations. Assists Service Manager and Product Sales Support Representative in identifying and solidifying new service/business opportunities. Continuously evaluates and reviews daily operation for process improvement opportunities. Processes final invoice and collects payments from customer. Participates, supports and enforces company safety initiatives such as the safety mentor programs, pre-risk assessments, etc. Must have good communication skills to ensure high levels of customer satisfaction. Customer Relations - 30% Administrative - 15% Technical - 15% Supervision/Leadership - 40% MINIMUM REQUIREMENTS: Education: Associate's in applied science degree in Diesel Technology (or related field) and 5 years technical and supervisory experience. Bachelor's Degree is preferred. Work Experience: (See Above) Physical: Must be able to work for long periods while seated and using a PC. Must possess outstanding communication skills normally associated with managing the day-to-day activity of the service department either in-person or via the telephone. Other: Must possess a fundamental understanding of basic business concepts, as well as exceptional computer and administrative skills normally associated with managing a service department. Must possess outstanding leadership and interpersonal skills and be capable of executing decisions in support of the daily business operation. Must have a thorough understanding of the basic work order/administrative processes, department operating principles/guidelines, and long-term business initiatives/strategies. Needs intermediate mechanical and product knowledge. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

PRIMARY FUNCTION: The primary function of this position is to perform advanced level preventative maintenance services to ensure customer equipment is operating at maximum efficiency and productivity. Change engine oil and filters, transmission oil and filters, hydraulic oil and filters, final drives and differential oils Lubricate all grease fittings Inspect and clean air induction system, replace air filters Inspect and make minor machine repairs Check for fluid leaks Inspect all hoses and belts Clean and/or change fuel filters Take fluid samples (engine, coolant, hydraulic, transmission, and final drives) Perform track adjustments/visual tracks inspections Inspect tires and valves, inflate to proper pressure Inspect hydraulic cylinders Inspect Ground Engaging Tools (Bucket teeth, cutting edges) Inspect braking systems Inspect safety equipment MINIMUM REQUIREMENTS: Education: Must have a high school education or GED. Work Experience: Six (6) years of experience with at least two (2) years of experience on Caterpillar or other similar equipment; Must be proficient in at least two mechanical systems (i.e. transmissions, engines, hydraulics, etc.) for numerous model lines. Physical: Must be able to daily and repeatedly stoop, kneel, bend and climb onto and underneath various equipment to perform diagnosis and repairs. Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 100 pounds, and manually handle parts up to 100 pounds, as well as use mechanical hoist for heavier parts. Must be able to work in adverse weather. Other: Must be able to effectively document repair activities on customer work orders. Must have cognitive reasoning and problem-solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have basic proficiency using P.C. base equipment and parts information; must work independently with minimal supervision. Field Activity: Must be able to daily operate an assigned service vehicle as well as be prequalified to operate under GPEC Fleet Policy Standards. The driver must be able to operate their assigned vehicle for extended periods in order to reach customer's locations. Must be able to effectively communicate using telephones to receive instructions and to provide service information. Must be able to effectively deal directly with customers at site locations in a professional manner. Additional: Field activities require a valid state driver's license (obtain within 30 days of hire a valid license within the state of GPEC's operation) AND possess a safe driving record which meets the safe driving standards outlined in the GPEC Fleet Policy. Operation of some vehicles will require a valid Commercial Driver's License (CDL), others may require that the driver possess a DOT medical certification. Some positions may require that you obtain a DOT medical certification before you are considered for the position. All positions that require driving for company business or within a Company Owned Vehicle will be held to the standards of the GPEC Fleet Policy. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

PRIMARY FUNCTION: The primary function of this position is to determine the status of service needed for Caterpillar engines and components and perform expert level repairs, replacements, installations, or re-building of parts to restore the engine to the proper operation as well as perform squad leader duties by leading and coaching the daily production efforts of EPG technicians. ESSENTIAL DUTIES: Review the work schedule, check the equipment and supplies required to perform the work scheduled, comply with PPE requirements, and otherwise prepare for duties. Must be well versed in troubleshooting and repair diesel/natural gas & LP engines and engine ECMs. Candidate must be aware and conscious of all safety factors revolving around circuits at high power levels. Must adhere to all company safety policies and the EPG safety work policy. Failure to do so can affect employment status. Use manuals, repair manuals, parts manuals, parts diagrams to troubleshoot engines, engine fuel systems, & transmissions. Use lift trucks, overhead cranes, & other aides to lift or move parts into position to be repaired. Use hand & power tools to remove, install, replace, re-build, repair, & test. Use miscellaneous resources & computers to reference parts, get information about parts & enter data into record systems. Use hand & power tools to disassemble/re assemble parts or equipment, drains fluids into tubs, cleans parts with rags, cleaners, power washer. Climb up onto, under, & into vehicle engine, uses hand & power tools to disassemble/re assemble: sheet metal, engines, transmissions, fuel systems, & other parts or equipment. Replace pumps, batteries, radiators (200 lb. with assistance), bearings, seals, wiring, solenoids, fuel lines, nozzles, tests float valves, glow plugs, alternators. Manage personal work schedule (to include billing out time with limited expense hours, completing and submitting associated paperwork, i.e.: timecard, service reports, warranty related information, completion of core and/or warranty tags for failed parts, look up and submission of needed parts orders. Candidate must properly maintain all assigned company property and submit all expense records monthly. Candidate must be able to attend training courses relative to job position as needed, monthly Pure Safety and notify supervisor of training needs on an ongoing basis. Use overhead hoists on service truck to move parts that need to be moved off of vehicle & onto service truck & to move items back to vehicle to be reassembled. Use meters, measuring devices, & computers to test & recalibrate equipment. Perform inspections, do preventative maintenance, change oil, replace filters, belts, coolants, hoses, may drain/clean/refill fuel systems. Squad Leader Duties: Direct day-to-day job assignments and responsibilities for technicians in squad. Work with squad members to ensure proper T/S techniques and guiding them to make good decisions. Assist supervisor with performance appraisals. Mentor, coach and develop technicians. MINIMUM REQUIREMENTS: Education: Must have a high school education or GED. Work Experience: Eight years of experience with at least four years of experience with Cat equipment. Fully understands all equipment systems (i.e. engines, hydraulics, electrical, sub-electrical, transmissions, etc.) for almost all equipment model lines. Physical: Must be able to daily and repeatedly stoop, kneel, bend and climb beside, onto and underneath various equipment to perform diagnosis and repairs. Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 117 pounds, as well as use mechanical hoist for heavier parts. Other: Must be able to effectively write repair activities on customer work orders. Must have cognitive reasoning and problem-solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have exposure to P.C. base equipment and parts information; Can work independently with minimal supervision. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval. Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

PRIMARY FUNCTION: The primary function of this position is to perform expert level repairs on material handling equipment by trouble shooting using diagnostic equipment and manuals. Review the work schedule, check the equipment and supplies required to perform the work scheduled, comply with PPE requirements, and otherwise prepare for duties. Use manuals, repair manuals, parts manuals, parts diagrams to troubleshoot engines, engine fuel systems, transmissions, or other components on material handling equipment. Use lift trucks, overhead cranes, & other aides to lift or move parts into position to be repaired. Use hand & power tools to remove, install, replace, re-build, repair, & test parts/equipment on engines, engine fuel systems, transmissions, & other components. Use miscellaneous resources & computers to reference parts, get information about parts & enter data into record systems. Use hand & power tools to disassemble/re assemble parts or equipment, drains fluids into tubs, cleans parts with rags, cleaners, power washer. Climb up onto, under, & into vehicles, uses hand & power tools to disassemble/re assemble: sheet metal, engines, transmissions, fuel systems, & other parts or equipment. Replaces pumps, batteries, radiators, bearings, seals, wiring, solenoids, fuel lines, nozzles, tests float valves, glow plugs, alternators. Use overhead hoists to move parts that need to be moved off of & back onto the material handling vehicle. Use meters, measuring devices, & computers to test & recalibrate equipment, completes warranty paperwork. Perform inspections, do preventative maintenance, change oil, replace filters, belts, coolants, hoses, may drain/clean/refill fuel systems. MINIMUM REQUIREMENTS: Education: Must have a high school education or GED. Work Experience: Eight years of experience on Yale, Clark or other similar equipment; Fully understands all equipment systems (i.e. engines, hydraulics, electrical, sub-electrical, transmissions, etc.) for almost all equipment model lines. Physical: Must be able to daily and repeatedly stoop, kneel, bend and climb beside, onto and underneath various equipment to perform diagnosis and repairs. Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 95 pounds, as well as use mechanical hoist for heavier parts. Other: Must be able to effectively write repair activities on customer work orders. Must have cognitive reasoning and problem solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have exposure to P.C. base equipment and parts information; Can work independently with minimal supervision. Promotes excellent customer service and/or training on work assignments. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval. Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

PRIMARY FUNCTION: This position provides key support for service customers' satisfaction and maintains vital administrative operational responsibilities for the entire branch. * Sets up new customer, customer updates and machine pop information. * Identifies and routes appropriate warranty documents to the warranty department. * Applies contractor invoices to work orders and assist with contractor invoicing. * Issues, codes, approves and receives purchase orders using on-line system. Bills outside purchases to work orders. * Opens, reviews, updates, and closes work orders. * Assist in ensuring service and parts areas are neat and clean. * Verify time accuracy and make corrections as needed (wip & non wip). Provides ongoing coaching to Technicians regarding errors. * Calculates meal and outside purchase expenses. Maintains Concur expense accounts, bills to work orders, codes for payment and routes to Service Manager for approval. * Maintains manual absentee calendars for all service personnel and the Service Manager. * Updates computer records for vacation/sick/personal business leave for non-exempt and exempt service department personnel. * Assist fellow employees with routine personnel matters/changes, Credit Union transactions, computer password and Ceridian Self Service. * Types correspondence, quotes, records, completing forms, reports, etc. Maintains department files. * Receives mail and distributes. * Maintains petty cash and office machines and supplies * Miscellaneous: Distribution of print out reports to branch, travel expense reporting, assist Service Manager and others with projects as needed. II. Customer Service * Answers telephone for service department routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct request, issues or concerns. * Accepts and coordinates customer inquiries and requests (phone, walk-in or mail) for machine repair/service. * Manages or resolves customer's service complaints and problems to the best customer satisfaction level possible. * Serves as a liaison between departments and branches such as engine transportation, engine repair, transmission repair, etc. MINIMUM REQUIREMENTS: Education: High school diploma. Work Experience: Two years working experience in similar administrative related position. Physical: Must be able to work for long periods while seated. Must have ability to clearly communicate with customers on the phone or in person. Good customer relations is a must. Pleasant personality. Must be PC literate with an intermediate skill level with keyboarding and word processing software (preferably Microsoft), and Excel. This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval. Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.