JOB SUMMARY (Purpose of the job and high-level summary of duties):
This position is the principal technology support leader for all health plans and enterprise business units, providing management oversight of the Enterprise Servce Desk, End-User Compute, Desktop Support, Asset Management, Mobility, IT Communications, and other Corporate IT administrative functions. This position works collaboratively with MHI IT leadership, health plan leadership, and corporate stakeholders to continue to transform technology services and investments into highly visible, effective, and efficient assets.
Further, this position will provide leadership and vision for IT strategic and tactical planning under the IT Business Service tower, including managing appropriate governance structures to address goals to foster innovation, prioritize initiatives, and manage current and future IT systems that assure continued high-quality services are provided to health plans and business stakeholders. Focus should be directed on driving key objectives by leveraging IT platforms and systems as a channel to increase productivity and profitability, workforce empowerment leading to effective use of systems to drive business process improvements, and increase utilization of data to understand, analyze and measure results allowing business leaders to make more informed initial and corrective decisions
J OB DUTIES (Main duties & responsibilities of the role):
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---|---|---|---|---|
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