Field Service Technician jobs at Grifols

Avante Health Solutions is seeking a Field Service Engineer (FSE) based in, or willing to relocate to, the Sacramento, CA area. This position will provide service coverage across San Francisco, San Jose, and Northern California. The FSE provides frontline support by resolving customers' concerns and issues through technical expertise, troubleshooting, repairs, calibrations, and verifications of the performance of complex and intricate diagnostic imaging equipment while providing regular communications to internal and external customers. This position responds to and resolves all service-related issues primarily within an assigned territory and requires timely travel response to the customers site location. The FSE position is a remote position that does not require daily or regular attendance at an Avante Company office; it is a work from home dispatched position. The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. POSITION RESPONSIBILITIES (Essential Job Functions) Serves as primary onsite support engineer for all customers within assigned territory for contract, warranty, and billable service calls; provides back-up onsite support in other territories as necessary Communicates with internal Service Support team to receive and provide detailed follow-up information regarding new service calls, follows-up on open calls, and brings issues to closure Ensures company values are upheld in all customer communications, and the highest level of customer service is provided in all interactions; represents Avante in a professional and positive manner Uses critical thinking to resolve issues within defined procedures and practices to identify appropriate action to repair equipment rapidly and accurately Consults by phone, Teams, and e-mail with Director of Service, Service Manager, and technical staff to communicate information regarding system troubleshooting, diagnosing the problem, and determining best practice to resolve issue; effectively communicates system status and time of escalation per Avante Escalation Procedure Travels to customer sites to diagnose and repair system failures, provides routine Preventive Maintenance (PM) services, and other duties as required by contract or leadership direction Resolves system and component issues by reloading software and replacing hardware to resolve equipment issues and maximize equipment performance to OEM (Original Equipment Manufacturers) specifications Generates system sales leads and communicates those leads back to sales team Trains and disseminates knowledge to the rest of the organization regarding equipment Participates in the on-call rotation schedule for after-hours technical support calls Complies with policies, guidelines, and regulatory requirements per ISO 13485:2016 standards and the Company's Quality Management System Demonstrates success and a passion for servicing and learning new technologies which generally incudes training opportunities in Avante supported modalities and system models Identifies improvement opportunities to processes and offers applications and solutions to promote optimal efficiency Works professionally, respectfully, and efficiently with all levels within the organization Adheres to all company employment policies and safe practices Performs other duties as assigned POSITION REQUIREMENTS A cover letter and resume are required to apply for this position. Education/Experience: Associate's degree in biomedical, electrical/electronics, or computer engineering technology; military training; or equivalent combination of education and experience Minimum of four years of CV/CT equipment troubleshooting and repair experience required. Advance troubleshooting knowledge of any combination of multi-OEM, multi-modality field service experience a plus In order to service customer contracts, employees could be required to go through different credentialing processes. This is a requirement of this job. Other Qualifications: Travel to customer site will include 50-75 percent of work; must be willing and able to travel by all modes of transportation and have a valid driver's license and Motor Vehicle Record meeting company requirements and guidelines to e insurable Proficiency with Microsoft Office required; experience using Enterprise Resource Planning (ERP) systems a plus Excellent communication skills (written and verbal) are essential -- must be able to convey information by telephone, email, and in-person; and effectively communicate in one-on-one and small group situations, which may include other employees, customers, and/or vendors Ability to resolve problems quickly involving multiple variables with limited supervision and/or procedural standardization Frequently required to lift, carry, or otherwise move up to 100 lbs. while working with medical equipment Frequently required to bend, crouch, kneel, climb, balance, or otherwise maneuver body while servicing and/or inspecting medical equipment In order to service customer contracts, employees could be required to go through different credentialing processes. This is a requirement of this job. POSITION COMPENSATION AND BENEFITS Flexible work schedule Exempt (Salaried) position; salary range commensurate with experience Company-sponsored benefits, including medical, dental, vision, life, disability, and 401k Paid time off and company-paid holidays Avante Health Solutions is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional products and services and to create a sustainable future for the company and its employee. Each team member is expected to strive for excellence in all aspects of their work, as well as actively engage in productive work. Additionally, Avante Health Solutions is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any kind is not tolerated and could be grounds for termination. If assistance or accommodation due to a disability is needed, please discuss it with the hiring manager.

Equipment Management Service and Repair - EMSAR, headquartered in Wilmington, Ohio, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR's portfolio of services includes: * On-site technical field support, including maintenance & repair * FDA field change orders ("recalls") * Bench repair and remanufacturing * Installation * Call center * Contract manufacturing and logistics * FDA compliance and validation * Project management * Training and education GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY This intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions: * Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment. * Provide intermediate level of engineer support and service work. * Responsible for following quality practices specified by EMSAR and product vendors. * 25% of daily duties include managing/completing assigned work orders in Emsar's Computerized Management System platform, Servicemax. * Performs additional duties as needed and/or assigned by supervisor/manager * Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment. * Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks. * Promotes teamwork and cooperation between EMSAR associates and partner staff. * Works regularly with the appropriate dispatcher for work assignments. * May operate onsite to dedicated client facility. * May provide on the job support to entry-level technicians. * Supports and applies appropriate quality system processes. DISCUSSION OF PERSONAL CHARACTERISTICS AND "FIT" * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures. * Relies on instructions and pre-established guidelines to perform the functions of the job. Technical skills: Limited field service and/or technical experience. * Intermediate level technical skills. * Oral/Written communication: Excellent verbal and written communication skills. * Interpersonal skills: Effective communication that results in positive internal/external relationships. Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently. * Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions. * Works independently with some direct supervision.

Seeking a Field Service Engineer or Field Service Technician for a direct hire opportunity with a high-tech international company delivering innovative laser technology solutions to Automotive, Aerospace, and Medical communities. We have openings in Las Vegas, NV, Columbus, OH and Chicago, IL This position offers full benefits including PTO, Medical, Dental, Vision, 401k, LTD, STD! Pay rate is between $30 - $36.53/h (based on experience) OVERTIME & PER DIEM! Generous 10k-15k relocation package (which includes 4-8 weeks apartment or extended stay hotel and 6-8 weeks car rental) for suitable candidates that are willing to relocate for the position Responsibilities for Field Service Engineer/Technician Support customers in North America as a part of the technical service group Install, maintain, troubleshoot, and repair company equipment with high quality Complete basic retrofits, software installations and customer training Complete paperwork on time with high quality Work independently to resolve technical problems and maintain good relationship to customers Any additional responsibilities as deemed necessary by management Qualifications for Field Service Engineer/ Technician Two year technical degree in engineering or related field preferred, or combination of training and work experience Strong electrical and computer systems experience and high level of diagnostic skills. Previous experience with robotics, lasers, automation systems or mechatronics required Microsoft Office; Word, Outlook, Excel, and PowerPoint Travel 100% travel within North America to support customers will be required. Occasional overnights as needed Must maintain Valid Driver's License If you are interested in learning more about this role, please submit your resume for immediate consideration! Feel free to text “Technical” to ************ for faster response. INDH

What you will do At Johnson Controls, our mission is to cool the world by providing customers with natural refrigeration solutions, systems, and controls that are innovative, safe, and sustainable for people and our planet. Our vision is to create and develop global refrigeration systems across all industries that are respectful of the environment, which include industrial, recreational, commercial, and data centers. We strive to ensure that every client has the option of using natural refrigerants instead of synthetic refrigerants that are harmful to the planet. That's why we're committed to eco-friendly refrigerants, including Ammonia, Cascade Ammonia- CO2, and Transcritical CO2. This is a remote opportunity for candidates living in the US. How you will do it Perform a variety of field service work to include, machine operations, maintenance training, electrical and mechanical troubleshooting, machine repair, modifications, programming, preventative maintenance, and commissioning under limited supervision. This role requires 100% travel throughout the US. What we look for Required 2+ years related experience in Commercial/industrial refrigeration. Including troubleshooting service and startup of refrigeration systems. This could include education. Ability to travel 100% of the time. Required to have a passport or the ability to acquire a passport. Strong diagnostics and technical capability, including knowledge of electrical, mechanical, and optical refrigeration systems. Ability to comprehend mechanical and electrical blueprints. Provides customers with timely and accurate technical information in a positive and straightforward manner. Strong communication skills. Preferred Certifications: EPA or Reta courses Solid understanding with control Panels (ie) microthermal/Carel/M&M/Logix HIRING HOURLY RANGE: $35.00 - 40.00/hr (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

We are seeking an experienced and visionary ITSM Leader to establish and own the process and governance of a consistent IT Service Management (ITSM) practice across our ZTD organization. This is a pivotal role for our org, which is in the early stages of ITSM maturity, with each function currently operating its own process. The Global ITSM Leader will design, implement, and govern a consistent, organization-wide approach to incident, change, release, and configuration management-with an initial focus on a consistent major incident management. Success for this role includes (1) creating a single, consistent ITSM process that is adopted across the technology organization, (2) establishing a major incident management is standardized, with clear roles, escalation paths, and reporting (3) ensuring process adherence is measurable, with regular reporting and actionable insights, (4) continuous improvement is embedded with ongoing feedback, training, and process optimization, and (5) stakeholders are engaged and empowered, with a shared commitment to service excellence. POSITION RESPONSIBILITIES ITSM Process Ownership & Design Develop, implement, and continuously improve a unified ITSM process framework for incident, change, release, and configuration management. Lead the design and rollout of a single, robust major incident management process across all technology functions. Ensure processes are documented, scalable, and aligned with industry best practices (e.g., ITIL). Governance & Compliance Establish and maintain governance structures to ensure process adherence and accountability. Define and monitor key performance indicators (KPIs) and metrics to measure process effectiveness, compliance, and improvement. Regularly assess process maturity, identify gaps, and drive initiatives for continuous improvement. Stakeholder Engagement & Change Management Collaborate with technology leaders and teams to ensure buy-in and adoption of standardized ITSM processes. Facilitate training, workshops, and communications to promote process understanding and engagement. Act as a change agent, championing a culture of process excellence and service management. Reporting & Communication Provide regular reporting on process adherence, major incident trends, and improvement initiatives to senior leadership. Communicate process changes, updates, and best practices across the organization. EDUCATION AND EXPERIENCE Bachelor's or master's degree in computer science, Business Administration, or other related field or equivalent work experience. 8+ years' experience in working with ITSM and ITIL frameworks TECHNICAL SKILLS REQUIREMENTS Proven experience leading ITSM initiatives in a complex, multi-functional technology environment. Deep understanding of ITSM frameworks (ITIL certification preferred). Strong process design, implementation, and governance skills. Demonstrated ability to drive change and influence stakeholders at all levels. Experience with ITSM tools/platforms (e.g., ServiceNow, Jira Service Management). Excellent communication, facilitation, and interpersonal skills. Analytical mindset with experience defining and tracking KPIs. The US base salary range for this full-time position is $126,000.00 - $205,000.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation This position is also eligible for long-term incentives In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Avante Health Solutions is looking for a Field Service Engineer (FSE) located in or willing to re-locate to the Albany/Poughkeepsie, NY area. The FSE provides frontline support by resolving customers' concerns and issues through technical expertise, troubleshooting, repairs, calibrations, and verifications of the performance of complex and intricate diagnostic imaging equipment while providing regular communications to internal and external customers. This position responds to and resolves all service-related issues primarily within an assigned territory and requires timely travel response to the customers site location. The FSE position is a remote position that does not require daily or regular attendance at an Avante Company office; it is a work from home dispatched position. The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. POSITION RESPONSIBILITIES (Essential Job Functions) Serves as primary onsite support engineer for all customers within assigned territory for contract, warranty, and billable service calls; provides back-up onsite support in other territories as necessary Communicates with internal Service Support team to receive and provide detailed follow-up information regarding new service calls, follows-up on open calls, and brings issues to closure Ensures company values are upheld in all customer communications, and the highest level of customer service is provided in all interactions; represents Avante in a professional and positive manner Uses critical thinking to resolve issues within defined procedures and practices to identify appropriate action to repair equipment rapidly and accurately Consults by phone, Teams, and e-mail with Director of Service, Service Manager, and technical staff to communicate information regarding system troubleshooting, diagnosing the problem, and determining best practice to resolve issue; effectively communicates system status and time of escalation per Avante Escalation Procedure Travels to customer sites to diagnose and repair system failures, provides routine Preventive Maintenance (PM) services, and other duties as required by contract or leadership direction Resolves system and component issues by reloading software and replacing hardware to resolve equipment issues and maximize equipment performance to OEM (Original Equipment Manufacturers) specifications Generates system sales leads and communicates those leads back to sales team Trains and disseminates knowledge to the rest of the organization regarding equipment Participates in the on-call rotation schedule for after-hours technical support calls Complies with policies, guidelines, and regulatory requirements per ISO 13485:2016 standards and the Company's Quality Management System Demonstrates success and a passion for servicing and learning new technologies which generally incudes training opportunities in Avante supported modalities and system models Identifies improvement opportunities to processes and offers applications and solutions to promote optimal efficiency Works professionally, respectfully, and efficiently with all levels within the organization Adheres to all company employment policies and safe practices Performs other duties as assigned POSITION REQUIREMENTS A cover letter and resume are required to apply for this position. Education/Experience: Associate's degree in biomedical, electrical/electronics, or computer engineering technology; military training; or equivalent combination of education and experience Minimum of four years of CT/CV equipment troubleshooting and repair experience required. Advance troubleshooting knowledge of any combination of multi-OEM, multi-modality field service experience a plus In order to service customer contracts, employees could be required to go through different credentialing processes. This is a requirement of this job. Other Qualifications: Travel to customer site will include 50-75 percent of work; must be willing and able to travel by all modes of transportation and have a valid driver's license and Motor Vehicle Record meeting company requirements and guidelines to e insurable Proficiency with Microsoft Office required; experience using Enterprise Resource Planning (ERP) systems a plus Excellent communication skills (written and verbal) are essential -- must be able to convey information by telephone, email, and in-person; and effectively communicate in one-on-one and small group situations, which may include other employees, customers, and/or vendors Ability to resolve problems quickly involving multiple variables with limited supervision and/or procedural standardization Frequently required to lift, carry, or otherwise move up to 100 lbs. while working with medical equipment Frequently required to bend, crouch, kneel, climb, balance, or otherwise maneuver body while servicing and/or inspecting medical equipment In order to service customer contracts, employees could be required to go through different credentialing processes. This is a requirement of this job. POSITION COMPENSATION AND BENEFITS Flexible work schedule Exempt (Salaried) position; salary range commensurate with experience Company-sponsored benefits, including medical, dental, vision, life, disability, and 401k Paid time off and company-paid holidays Avante Health Solutions is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional products and services and to create a sustainable future for the company and its employee. Each team member is expected to strive for excellence in all aspects of their work, as well as actively engage in productive work. Additionally, Avante Health Solutions is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any kind is not tolerated and could be grounds for termination. If assistance or accommodation due to a disability is needed, please discuss it with the hiring manager.

States considered: US AR Remote Role Description The primary responsibility for this position is to Manage the Hatchery Inovo Process for Zoetis. This will be accomplished through execution of our Best-in-Class Customer Service Programs. This position will perform preventive maintenance on electrical/mechanical equipment in poultry hatcheries. This position will also perform emergency repairs, at the customer location, as needed. Preferable location would be Batesville, Pocahontas, or JonesboroArkansas. POSITION RESPONSIBILITIES • Perform scheduled Preventive Maintenance on all assigned Biodevices. • Provide electrical/mechanical support and perform emergency repairs as needed. • Understand and follow Electrical Schematics. • Required Participation in Territory After Hours Support and Repairs. • Zoetis Field Service Technician responsible for all communication with assigned hatcheries. • Complete all relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance within \ assigned time. • Manage the Hatchery Inovo Process on behalf Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries • Manage the Zoetis Operator Training Program for 25+ people (customer employees) • Facilitate the vaccine and sanitation preparation program for all Zoetis Devices • Support and conduct the execution of the Zoetis Process Evaluation Program • Principle for collecting and reporting all important information within Zoetis Fieldaware System • Follow all safety/precautionary procedures. • Regular communication with supervisor • Other Duties as Assigned EDUCATION AND EXPERIENCE • Associates degree in Electro/Mechanical Systems or related curriculum and/or a bachelor's degree in poultry science or related field from an accredited institution. • Experience may be considered in lieu of educational requirement • Normally requires 1 - 5 years of related experience. TECHNICAL SKILLS REQUIREMENTS ·Bilingual (English/Spanish) preferred ·Proven Mechanical Aptitude ·Proficient organizational skills ·Self-motivator and self-starter ·Strong critical thinking problem solving, judgment, and initiative ·Effective communication skills are necessary to interact directly with multiple levels of customer management ·Basic computer skills using Word / Excel / and Outlook ·Proven skills in interpreting and communicate Hatchery Air Plating Program results. PHYSICAL POSITION REQUIREMENTS · Majority of work is done in a hatchery where exposure to potentially hazardous environment is possible. ·Heat and Humidity above average is common ·Available for unsocial work hours due to On-Call work beyond 40-hour work week (weeknights/weekends/Holidays) to respond to customer emergency calls (via telephone and face-to-face) ·Lift more than 25 pounds ·Travel 60-80% of the time. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Delivers on Dornier MedTech 's commitment to quality customer service. Utilizes technical and communication skills in providing total preventive and corrective maintenance for Dornier MedTech medical equipment with the objective of delivering the highest degree of customer satisfaction. This job is an at-will position. Employment in this job is not for any fixed period of time, and either the Company or the employee may terminate employment at any time, with or without advance notice, and with or without cause. The Company may change the terms or conditions of employment at any time. Compensation: $90,000-$105,000 Education and experience may be considered along with internal equity when job offers are extended. Essential Duties and Responsibilities Technical Provides preventive and corrective maintenance as directed and required. Responsible for or assists in site installation and de-installation, including packing, unpacking and inspecting equipment. Responsible for the installation of Technical Bulletins. Administrative Performs the administrative duties associated with the job, including expense reports, time cards, parts requisitions, installation reports, service reports, and other reporting duties from time to time assigned. Assures that all paperwork is completed neatly, accurately and submitted promptly. Responsible for the maintenance of assigned tools, test equipment and tech spares. Responsible to help sell and market, both internally to the corporation, as well as externally to our customers the image and reputation of Dornier MedTech. Assists, through the appropriate channels the sales and marketing operation, in ensuring the overall success of the corporate goals. Travel 50%-70% travel with occasional overnight stay required Performs on-call standby duty and travel as required. Must be prepared to work overtime and odd hours, when directed. Developmental Performs on-the-job training of less experienced technicians. Responsible for developing and maintaining good customer relations. Supervisor Not Applicable Additional Duties and Responsibilities Job Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1.Education/Qualifications 1.1.Associate Degree in electronics or equivalent. Must have valid driver's license. Must be insurable for motor vehicle operation. Must maintain ability to clear security access for travel requirements. Must maintain ability to possess a personal credit card in case of emergencies. 2. Experience 2.1. 5-7 years technical related service experience 2.2 X-ray field service experience highly preferred 3.Aptitude 3.1.Mathematical skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 4.Operational Skills 4.1 Language Excellent communication skills, both written and verbal. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have good interpersonal skills. 4.2 Technical and Computing Knowledge and experience in service of technical equipment including diagnostic x-ray, lithotripsy, lasers, and/or ultrasound. Capable of operating test equipment related to the job (oscilloscope, diagnostic testers, etc.) 5.Physical Demands 5.1The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 5.2 Good communication skills required. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Full-time Description At SpectraWAVE, our mission is bold yet simple: to provide unrivaled optical and computational insights to improve the treatment and outcomes for patients with coronary artery disease (CAD) the leading cause of death worldwide. Our FDA-cleared HyperVue™ Imaging System integrates DeepOCT™, near-infrared spectroscopy (NIRS), and advanced machine learning to give interventional cardiologists real-time clarity inside the artery, where it matters most. SpectraWAVE recently received FDA 510(k) clearance for X1-FFR, an AI-enabled, wire free, drug-free, single angiogram physiology solution that delivers powerful insights without disrupting workflow. Together, HyperVue™ and X1-FFR represent a new era of precision and simplicity in coronary imaging and physiology. Backed by Johnson & Johnson Innovation - JJDC, Inc. and other leading MedTech investors, SpectraWAVE recently completed a $50M Series B funding round to accelerate commercialization and product innovation. We're a fast-growing, collaborative team united by the belief that technology can save lives. If you're inspired by innovation, energized by challenge, and ready to make a measurable impact on patient outcomes, we'd love to meet you. As a Field Service Engineer, your primary responsibility will involve the servicing of medical equipment in hospitals and healthcare systems. This position is based in Boston, MA, and will primarily focus on the Northeast regions. Your objective will be to exceed the expectations set forth by service agreements and warranty obligations while delivering exemplary customer service and ensuring effective communication. You will develop expertise in electro-mechanical systems through specialized training, and it is imperative that you possess strong customer service and communication skills. In this capacity, you will collaborate closely with customers to provide technical support and to resolve any issues that may arise. We invite you to join us in our commitment to excellence and innovation as we seek to revolutionize the industry. Key Responsibilities Your main objective is to exceed all service agreements and warranty obligations, consistently surpassing customer expectations. This role requires expertise in electro-mechanical systems, which you will gain through specialized training. In this role, you will work closely with our valued customers, offering technical expertise, troubleshooting issues, and providing excellent support. Join us in our dedication to excellence and innovation as we strive to transform the industry. Excellent customer service and strong communication skills are essential. Requirements Minimum Qualifications 1-3 years of field service experience Associate's degree in a related field or equivalent training/experience Proven ability to troubleshoot electro-mechanical systems Experience in the medical device industry or other highly regulated fields Strong verbal and written communication skills Proficiency in Microsoft Office Demonstrated ability to drive customer satisfaction and improve work processes This position may require traveling, including up to 60% overnight stays Must be able to travel on short notice and be available for air travel when necessary Valid U.S. driver's license and the ability to operate a vehicle Availability to work weekends and after-hours as needed to support customer and business requirements Ability to regularly lift, move, slide, raise, and/or place items weighing up to 50 lbs Capability to stand, walk for extended periods, sit, squat, kneel, ascend and descend stairs, and reach with hands and arms Ability to wear personal protective equipment (PPE) Desired Qualifications General computer skills Comfort in working during off-hours with limited support Excellent administrative and record-keeping skills Salary Description $34/hr - $48/hr

Seeking a Field Service Engineer or Field Service Technician for a direct hire opportunity with a high-tech international company delivering innovative laser technology solutions to Automotive, Aerospace, and Medical communities. We have openings in Las Vegas, NV, Columbus, OH and Chicago, IL This position offers full benefits including PTO, Medical, Dental, Vision, 401k, LTD, STD! Pay rate is between $30 - $36.53/h (based on experience) OVERTIME & PER DIEM! Generous 10k-15k relocation package (which includes 4-8 weeks apartment or extended stay hotel and 6-8 weeks car rental) for suitable candidates that are willing to relocate for the position Responsibilities for Field Service Engineer/Technician Support customers in North America as a part of the technical service group Install, maintain, troubleshoot, and repair company equipment with high quality Complete basic retrofits, software installations and customer training Complete paperwork on time with high quality Work independently to resolve technical problems and maintain good relationship to customers Any additional responsibilities as deemed necessary by management Qualifications for Field Service Engineer/ Technician Two year technical degree in engineering or related field preferred, or combination of training and work experience Strong electrical and computer systems experience and high level of diagnostic skills. Previous experience with robotics, lasers, automation systems or mechatronics required Microsoft Office; Word, Outlook, Excel, and PowerPoint Travel 100% travel within North America to support customers will be required. Occasional overnights as needed Must maintain Valid Driver's License If you are interested in learning more about this role, please submit your resume for immediate consideration! Feel free to text “Technical” to ************ for faster response. INDH

Seeking a Field Service Engineer or Field Service Technician for a direct hire opportunity with a high-tech international company delivering innovative laser technology solutions to Automotive, Aerospace, and Medical communities. We have openings in Las Vegas, NV, Columbus, OH and Chicago, IL This position offers full benefits including PTO, Medical, Dental, Vision, 401k, LTD, STD! Pay rate is between $30 - $36.53/h (based on experience) OVERTIME & PER DIEM! Generous 10k-15k relocation package (which includes 4-8 weeks apartment or extended stay hotel and 6-8 weeks car rental) for suitable candidates that are willing to relocate for the position Responsibilities for Field Service Engineer/Technician Travel to install, services, troubleshoot and repair CNC fabricating machine tools at customer sites Support customers in North America as a part of the technical service group Install, maintain, troubleshoot, and repair company equipment with high quality Complete basic retrofits, software installations and customer training Complete paperwork on time with high quality Work independently to resolve technical problems and maintain good relationship to customers Any additional responsibilities as deemed necessary by management Qualifications for Field Service Engineer/ Technician Two year technical degree in engineering or related field preferred, or combination of training and work experience Strong electrical and computer systems experience and high level of diagnostic skills. Previous experience with robotics, lasers, automation systems or mechatronics required Microsoft Office; Word, Outlook, Excel, and PowerPoint Travel 100% travel within North America to support customers will be required. Occasional overnights as needed Must maintain Valid Driver's License If you are interested in learning more about this role, please submit your resume for immediate consideration! Feel free to text “Technical” to ************ for faster response. INDH

Equipment Management Service and Repair - EMSAR, headquartered in Wilmington, Ohio, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR's portfolio of services includes: * On-site technical field support, including maintenance & repair * FDA field change orders ("recalls") * Bench repair and remanufacturing * Installation * Call center * Contract manufacturing and logistics * FDA compliance and validation * Project management * Training and education DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY We are looking for Field Service Engineer II who is passionate about our core mission - to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. This advanced-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions: * Provides on-site preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment. * Establishes and maintains close communication with assigned customers to ensure maximum operational visibility. * Provide advanced level of engineer support and service work. * Responsible for customer satisfaction pertaining to services provided. * Responsible for following quality practices specified by EMSAR and product vendor * 25% of daily duties include managing/completing assigned work orders in Emsar's Computerized Management System platform, Servicemax * Provides accurate and timely reporting of service status and escalations pertaining to services. * Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment. * Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform complex work tasks. * Promotes teamwork and cooperation between EMSAR associates and partner staff. * May serve as mentor to junior level field service associates. * May be assigned lead activities for field service operations. * Works regularly with the appropriate dispatcher for work assignments. * Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment. * Follows client quality requirements pertaining to services provided. * Supports and applies appropriate quality system processes. * Performs additional duties as needed and/or assigned by supervisor/manager DISCUSSION OF PERSONAL CHARACTERISTICS AND "FIT" To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures * Technical competency: Demonstrates a thorough understanding of the maintenance and repairs of the EMSAR supported equipment. * Technical skills: Proficient in the use field service tools and equipment. Able to optimize performance, troubleshoot, and repair equipment independently. * Advanced level technical skills. * Oral/Written communication: Excellent verbal and written communication skills. * Interpersonal skills: Effectively communicates that result in positive internal/external relationships. * Planning/organizing: Associate is able to prioritize and plan activities, uses time efficiently, and develops realistic action plans. * Relies on experience and judgment to plan and accomplish goals. * Familiar with a variety of the field's concepts, practices, and procedures as a field service engineer for any one, or more, divisions. * Ability to exercise critical thinking regarding engineering support problems and solutions Works independently with limited to no direct supervision.

We are seeking an experienced and visionary ITSM Leader to establish and own the process and governance of a consistent IT Service Management (ITSM) practice across our ZTD organization. This is a pivotal role for our org, which is in the early stages of ITSM maturity, with each function currently operating its own process. The Global ITSM Leader will design, implement, and govern a consistent, organization-wide approach to incident, change, release, and configuration management-with an initial focus on a consistent major incident management. Success for this role includes (1) creating a single, consistent ITSM process that is adopted across the technology organization, (2) establishing a major incident management is standardized, with clear roles, escalation paths, and reporting (3) ensuring process adherence is measurable, with regular reporting and actionable insights, (4) continuous improvement is embedded with ongoing feedback, training, and process optimization, and (5) stakeholders are engaged and empowered, with a shared commitment to service excellence. POSITION RESPONSIBILITIES ITSM Process Ownership & Design Develop, implement, and continuously improve a unified ITSM process framework for incident, change, release, and configuration management. Lead the design and rollout of a single, robust major incident management process across all technology functions. Ensure processes are documented, scalable, and aligned with industry best practices (e.g., ITIL). Governance & Compliance Establish and maintain governance structures to ensure process adherence and accountability. Define and monitor key performance indicators (KPIs) and metrics to measure process effectiveness, compliance, and improvement. Regularly assess process maturity, identify gaps, and drive initiatives for continuous improvement. Stakeholder Engagement & Change Management Collaborate with technology leaders and teams to ensure buy-in and adoption of standardized ITSM processes. Facilitate training, workshops, and communications to promote process understanding and engagement. Act as a change agent, championing a culture of process excellence and service management. Reporting & Communication Provide regular reporting on process adherence, major incident trends, and improvement initiatives to senior leadership. Communicate process changes, updates, and best practices across the organization. EDUCATION AND EXPERIENCE Bachelor's or master's degree in computer science, Business Administration, or other related field or equivalent work experience. 8+ years' experience in working with ITSM and ITIL frameworks TECHNICAL SKILLS REQUIREMENTS Proven experience leading ITSM initiatives in a complex, multi-functional technology environment. Deep understanding of ITSM frameworks (ITIL certification preferred). Strong process design, implementation, and governance skills. Demonstrated ability to drive change and influence stakeholders at all levels. Experience with ITSM tools/platforms (e.g., ServiceNow, Jira Service Management). Excellent communication, facilitation, and interpersonal skills. Analytical mindset with experience defining and tracking KPIs. The US base salary range for this full-time position is $126,000.00 - $205,000.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation This position is also eligible for long-term incentives In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Equipment Management Service and Repair - EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR's portfolio of services includes: * On-site technical field support, including maintenance & repair * FDA field change orders ("recalls") * Bench repair and remanufacturing * Installation * Call center * Contract manufacturing and logistics * FDA compliance and validation * Project management * Training and education GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY This intermediate-level part-time field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions: * Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment. * Provide intermediate level of engineer support and service work. * Responsible for following quality practices specified by EMSAR and product vendors. * 25% of daily duties include managing/completing assigned work orders in Emsar's Computerized Management System platform, Servicemax. * Performs additional duties as needed and/or assigned by supervisor/manager * Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment. * Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks. * Promotes teamwork and cooperation between EMSAR associates and partner staff. * Works regularly with the appropriate dispatcher for work assignments. * May operate onsite to dedicated client facility. * May provide on the job support to entry-level technicians. * Supports and applies appropriate quality system processes. DISCUSSION OF PERSONAL CHARACTERISTICS AND "FIT" * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures. * Relies on instructions and pre-established guidelines to perform the functions of the job. Technical skills: Limited field service and/or technical experience. * Intermediate level technical skills. * Oral/Written communication: Excellent verbal and written communication skills. * Interpersonal skills: Effective communication that results in positive internal/external relationships. Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently. * Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions. * Works independently with some direct supervision.

The IT Service Desk Lead is responsible for overseeing daily IT support operations, ensuring efficient service delivery, and driving continuous improvement across the helpdesk function in a Microsoft centric environment. This role serves as a key liaison between end-users and technical teams, ensuring secure, scalable, and premium support for both office and field-based employees. Responsibilities Lead daily IT support operations across office and field teams, ensuring timely resolution of issues and minimal business disruption, utilizing ITIL best practices. Serve as the primary escalation point for complex technical problems and high-priority service requests. Own and evolve ITSM processes (incident, service request, change and problem), document repeatable procedures, and lead support-related projects. Incident Management - Lead incident response efforts by prioritizing and resolving IT issues swiftly, coordinating with support teams to minimize disruption, meet SLAs, and drive continuous improvement through analysis and reporting. Service Request Management - Manage and optimize the service request lifecycle, ensuring timely fulfillment, process efficiency, and alignment with ITIL best practices of user requests in alignment to enhance user experience and operational performance. Change Management - Coordinate and oversee change management activities, ensuring proper assessment, approval, and communication of changes to minimize risk and disruption to IT services. Problem Management - Drive problem management processes by identifying recurring issues, performing root cause analysis, and implementing long-term solutions to improve service stability and reduce incident volume. Lead and report to management on a regular cadence. Project Management - Lead support center projects, integrating new technologies and driving successful implementation. Asset Management - Manage the lifecycle of user-facing technology, maintain accurate asset inventory, and enforce IT security protocols. Take ownership of support issues, engaging other internal / external expertise as required. Ability to communicate complex technical information to all stakeholders, including those who do not have a technical background. Continuously educate employees and equip them with essential IT tools and best practices. Qualifications Associate or bachelor's degree in information technology or equivalent work experience preferred 5+ years of progressive experience in IT support/helpdesk roles Proven supervisory experience with a strong grasp of helpdesk fundamentals-ticketing systems, SLA adherence, and performance metrics; ITIL Foundation knowledge or certification preferred. Advanced capabilities using Microsoft products including Outlook, Excel, Word, PowerPoint, Teams and SharePoint. Knowledge of modern workplace technologies, Windows system administration, M365 administration, enterprise backup and recovery, and system performance monitoring tools; agile project management techniques. Strategic thinker with strong problem-solving abilities, capable of managing multiple priorities under pressure while maintaining attention to detail. High emotional intelligence and discretion, with a proactive and customer-focused approach to anticipating needs and resolving issues. Self-starter with initiative and adaptability, thriving in fast-paced, diverse environments and contributing effectively to team success. Preferred experience with SOX compliance, enterprise desktop management, mobile device management, cybersecurity tools and incident response processes. Competencies: [Examples may include:] Leadership, Interpersonal Skills, High Emotional Intelligence, Independent Judgement, Teamwork / Collaboration, Verbal & Written Communication, Project Management, Microsoft Office Suite, Attention to Detail, Adaptability Working Conditions: This is a hybrid position based in Xeris' Chicago office. A minimum of three days per week in the office is required. On-site requirements may change at management's discretion. Position may require periodic evening and weekend work, as necessary to fulfill obligations. Periodic overnight travel. The level of the position will be determined based on the selected candidate's qualifications and experience. #LI-HYBRID As an equal employment opportunity and affirmative action employer, Xeris Pharmaceuticals, Inc. does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors. The anticipated base salary range for this position is $75,000 to $110,000. Final determination of base salary offered will depend on several factors relevant to the position, including but not limited to candidate skills, experience, education, market location, and business need. This role will include eligibility for bonus and equity. The total compensation package will also include additional elements such as multiple paid time off benefits, various health insurance options, retirement benefits and more. Details about these and other offerings will be provided at the time a conditional offer of employment is made. Candidates are always welcome to inquire about our compensation and benefits package during the interview process NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The IT Service Desk Lead is responsible for overseeing daily IT support operations, ensuring efficient service delivery, and driving continuous improvement across the helpdesk function in a Microsoft centric environment. This role serves as a key liaison between end-users and technical teams, ensuring secure, scalable, and premium support for both office and field-based employees. **Responsibilities** + Lead daily IT support operations across office and field teams, ensuring timely resolution of issues and minimal business disruption, utilizing ITIL best practices. Serve as the primary escalation point for complex technical problems and high-priority service requests. + Own and evolve ITSM processes (incident, service request, change and problem), document repeatable procedures, and lead support-related projects. + Incident Management - Lead incident response efforts by prioritizing and resolving IT issues swiftly, coordinating with support teams to minimize disruption, meet SLAs, and drive continuous improvement through analysis and reporting. + Service Request Management - Manage and optimize the service request lifecycle, ensuring timely fulfillment, process efficiency, and alignment with ITIL best practices of user requests in alignment to enhance user experience and operational performance. + Change Management - Coordinate and oversee change management activities, ensuring proper assessment, approval, and communication of changes to minimize risk and disruption to IT services. + Problem Management - Drive problem management processes by identifying recurring issues, performing root cause analysis, and implementing long-term solutions to improve service stability and reduce incident volume. Lead and report to management on a regular cadence. + Project Management - Lead support center projects, integrating new technologies and driving successful implementation. + Asset Management - Manage the lifecycle of user-facing technology, maintain accurate asset inventory, and enforce IT security protocols. + Take ownership of support issues, engaging other internal / external expertise as required. + Ability to communicate complex technical information to all stakeholders, including those who do not have a technical background. + Continuously educate employees and equip them with essential IT tools and best practices. **Qualifications** + Associate or bachelor's degree in information technology or equivalent work experience preferred + 5+ years of progressive experience in IT support/helpdesk roles + Proven supervisory experience with a strong grasp of helpdesk fundamentals-ticketing systems, SLA adherence, and performance metrics; ITIL Foundation knowledge or certification preferred. + Advanced capabilities using Microsoft products including Outlook, Excel, Word, PowerPoint, Teams and SharePoint. + Knowledge of modern workplace technologies, Windows system administration, M365 administration, enterprise backup and recovery, and system performance monitoring tools; agile project management techniques. + Strategic thinker with strong problem-solving abilities, capable of managing multiple priorities under pressure while maintaining attention to detail. + High emotional intelligence and discretion, with a proactive and customer-focused approach to anticipating needs and resolving issues. + Self-starter with initiative and adaptability, thriving in fast-paced, diverse environments and contributing effectively to team success. + Preferredexperience with SOX compliance, enterprise desktop management, mobile device management, cybersecurity tools and incident response processes. + Competencies: [Examples may include:] Leadership, Interpersonal Skills, High Emotional Intelligence, Independent Judgement, Teamwork / Collaboration, Verbal & Written Communication, Project Management, Microsoft Office Suite, Attention to Detail, Adaptability + Working Conditions: This is a hybrid position based in Xeris' Chicago office. A minimum of three days per week in the office is required. On-site requirements may change at management's discretion.Position may require periodic evening and weekend work, as necessary to fulfill obligations. Periodic overnight travel. _The level of the position will be determined based on the selected candidate's qualifications and experience._ \#LI-HYBRID _As an equal employment opportunity and affirmative action employer, Xeris Pharmaceuticals, Inc. does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors._ _The anticipated base salary range for this position is $75,000 to $110,000. Final determination of base salary offered will depend on several factors relevant to the position, including but not limited to candidate skills, experience, education, market location, and business need. This role will include eligibility for bonus and equity. The total compensation package will also include additional elements such as multiple paid time off benefits, various health insurance options, retirement benefits and more. Details about these and other offerings will be provided at the time a conditional offer of employment is made. Candidates are always welcome to inquire about our compensation and benefits package during the interview process_ _NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization._ **Job Locations** _US-IL-Chicago_ **Title** _IT Service Desk Lead_ **ID** _2025-2300_ **Category** _IT_ **Type** _Full-Time_

Driven by a commitment to research, quality, and service, PDI provides innovative products, educational resources, training, and support to prevent infection transmission and promote health and wellness. Encompassing three areas, our Healthcare, Sani Professional and Contract manufacturing divisions, we develop, manufacture, and distribute leading edge products for North America and the world. We have several locations across the US and are looking for new Associates to join our team! POSITION PURPOSE * This position is for 1st Shift (Mon-Fri 7:00am-3:30pm)* We are seeking a Senior Electromechanical Technician to support our manufacturing operations by reducing equipment downtime and ensuring reliable performance of automated and electrical control systems. This role focuses on electrical troubleshooting and automation support across PLCs, servo drives, robotics, sensors, and control systems. Some mechanical skills are also required but secondary. The ideal candidate has deep expertise in industrial electrical systems and automation, with the ability to quickly diagnose and resolve complex control issues while collaborating with production, maintenance, and engineering teams. ESSENTIAL FUNCTIONS AND BASIC DUTIES * Troubleshooting & Repair * Rapidly diagnose and repair downtime issues across PLCs, servo drives, robotics, sensors, motor controls, and control valves. * Calibrate, test, and replace sensors, encoders, and electrical feedback devices. * Resolve integration and safety interlock issues within robotic cells, conveyors, and automated lines. * Support limited mechanical troubleshooting only as needed to enable electrical/automation functionality. * Preventive & Predictive Maintenance * Execute preventive maintenance (PMs) focused on electrical and control systems for production equipment. * Support predictive maintenance initiatives (e.g., electrical testing, thermal imaging, insulation resistance checks). * Document electrical and automation repairs in the CMMS. * Collaboration & Continuous Improvement * Partner with engineers and operations on root cause analysis (RCA) for recurring electrical or control failures. * Recommend and implement upgrades to controls, automation systems, and electrical hardware/software. * Provide technical mentorship to junior technicians in electrical troubleshooting and automation practices. * Compliance & Safety * Follow and enforce OSHA/EHS standards during all maintenance activities. * Ensure all lockout/tagout (LOTO) and electrical safety procedures are followed. PERFORMANCE MEASUREMENTS * Equipment Reliability & Uptime * Preventive & Predictive Maintenance Execution * Troubleshooting & Technical Skills * Safety & Compliance * Contribution to Automation/Controls Improvements QUALIFICATIONS EDUCATION/CERTIFICATION: * Associate Degree in Electrical Technology or Equivalent Industry Experience REQUIRED KNOWLEDGE: * Hands-on expertise in PLC troubleshooting (Allen-Bradley, Siemens, or similar - programming experience a plus but not required). * Strong knowledge of servo drives, VFDs, robotics, and industrial controls. * Working knowledge of pneumatics, actuators, and mechanical power transmission systems. * Ability to read and interpret electrical schematics, mechanical drawings, and equipment manuals. EXPERIENCE REQUIRED: * At least 8 years in industrial maintenance preferred, with strong exposure to automation and electromechanical systems. * Individuals with fewer years of experience may be considered if they demonstrate significant expertise in automation and electromechanical systems. * Some mechanical aptitude required SKILLS/ABILITIES: * Strong troubleshooting and problem-solving mindset. * Excellent communication and teamwork skills. * Flexibility to support multiple shifts and respond to urgent downtime events. * Testing equipment (e.g., oscilloscopes, multimeters) * Familiarity with industrial protocols (e.g., Ethernet/IP, Modbus, Profibus). * Experience with robotics, motion control, automation, or machine vision systems. WORKING CONDITIONS * No hazardous work conditions. * Position in a manufacturing plant environment. * Production floor work is required for installation, testing, or troubleshooting equipment and control systems. SALARY RANGE * $70,000 - $90,000 annually, plus bonus and OT pay (as necessary) PDI is pleased to offer a comprehensive and affordable benefits program to our associates, which includes: * Medical & prescription drug coverage * Dental / Vision plan * 401(k) savings plan with company match * Basic and supplemental life insurance * Flexible Spending Accounts (FSAs) * Short- and long-term disability benefits * Health Advocacy Program / Employee Assistance Program (EAP) Many other voluntary benefit plans such as: Legal assistance, critical illness, hospital indemnity and accident coverage, discounted home/auto/rental insurance, employee discounts and pet insurance At PDI, we are also committed to helping our associates maintain a healthy and sustainable work/life balance and are proud to provide: Sick leave, generous vacation and holiday time, paid parental leave, summer hours, flex place/flex time options

Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away! Here's what we have to offer: Competitive pay. Paid vacation, holidays, and sick time - 10 days of vacation for the first year (plus sick time). Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one. Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources. Encouraging and collaborative team environment. Dedication to safety through our Zero Harm policy. Scheduling and management support. JCI Employee discount programs (The Loop by Perk Spot). What you will do Asthe leader in the fire protection and security industry, we've been keeping buildings safe for decades. But we're always looking for ways to do more. And as we look to make our systems and technologies even smarter and more connected, it's vital that we have talented Installation and Service Technicians on hand to make sure our solutions are always at their best. This is your opportunity to contribute to the world around you, to add real value to our customers, and to help us deliver solutions that will have a lasting impact. Our extensive training program includes on the job training online courses and instructor led certification courses by manufacturer. How you will do it This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing. Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks. Candidate must possess excellent written/verbal communication and outstanding customer service skills. Position involves the programming of fire alarm, security, and access control system panels. Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner. CCNA, A+ and Network+ certifications a plus. On-call and after-hours work required as the customer needs. What we look for Required High school diploma or equivalent required. 5+ years' experience with fire alarm, access control, security intrusion, sound, and communications systems. Fire Alarm License is required. Programming experience for any proprietary systems is required. Must be able to interpret blueprints, diagrams, and specifications. A good working knowledge of computers is necessary. Ability to follow verbal and written instructions. Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. Ability to work flexible hours including weekends to meet customer requirements. Overnight travel may be required. On-call is required and mandatory. Demonstrate a high level of customer service. Maintain truck inventory to ensure timely response to customer needs. Ability to adhere to, implement, and always follow safety guidelines and procedures. Strong organizational skills, positive attitude, and ability to learn quickly. Possess a valid driver's license and driving record that meets company requirements. Retain any licenses that are required by National, State and Local codes. Preferred Technical training preferred. NICET II preferred or ability to acquire within the first year. HIRING HOURLY RANGE: $24.52 - $31.25 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide. #LI-Onsite #TechHiring Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. Medical Reception - Donor Center Technician - We train You are a fit for us if you have: * Superior customer service standards * A High School diploma or GED * Ability to work a flexible schedule * An interest in making a difference in the world * Obtains required state licensures or certifications where applicable Donor Center Technician Our ideal Donor Center Technician is a standout colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading! Primary Responsibilities: * Conducts pre-donation medical screening. * Interaction and responsiveness to customer needs. * Assesses donor suitability and engages in set-up. * Provides appropriate feedback to ineligible donor candidates. * Ensures all donor screening information is complete. * Ensures donor confidentiality. We're Grifols, a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care. Occupational Demands Form # 71: Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32 degrees F while working in plasma freezer. Personal protective equipment required such as protective eyewear, garments, gloves and cold gear. Work is performed sitting or standing for entire shift, bending, and twisting neck and waist for 1-2 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement: may infrequently squat, crouch or sit on one's heels. Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to comprehend and follow instructions to complete assigned tasks. must possess the ability to listen to and understand information and ideas presented through spoken words and sentences. must perform within the guidance of both oral or written instructions. Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to their occurrence. Relates sensitive information to diverse groups. #biomatusa Third Party Agency and Recruiter Notice: Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate. Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws. Location: NORTH AMERICA : USA : OH-Bowling Green:BTBGR - Bowling Green OH-Wooster St-BPC