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Become A Grocery Manager

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Working As A Grocery Manager

  • Performing for or Working Directly with the Public
  • Getting Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Deal with People

  • Unpleasant/Angry People

  • $46,779

    Average Salary

What Does A Grocery Manager Do At Safeway

* Champions corporate and division customer service programs to meet or exceed division customer service goals.
* Instills a culture of excellent customer service in the department and throughout the store
* Responsible for total store operations and directing employees throughout the store, as well as department managers, in the absence of or as needed by the Store Director (see Store Director job description)
* Primary duty is management of the Grocery Department.
* In that regard, plans, organizes and directs day-to-day operations of the Grocery department, including dairy and frozen food sections.
* Conducts daily inspections of all Grocery sections and initiates corrective measures to ensure compliance with product quality and product rotation standards.
* Maintains in stock conditions, and ensures compliance with code date standards; cleanliness, sanitation and safety standards; and security requirements.
* Controls pricing by following established division pricing guidelines, and ensuring compliance with the coupon and discount policies
* Implements Company and Division operating and merchandising policies and practices.
* Controls merchandise shrink.
* Supervises and participates in store inventory counts.
* Establishes Grocery Department operating procedures as required for implementation of Company policies, Division directives and Store Director instructions.
* Implements emergency procedures in the event of equipment and computer software malfunctions or failure
* Orders grocery product and maintains inventory levels according to Division directives.
* Supervises the processing of all reclamation.
* Maintains orderly and in stock conditions in back room, sales floor and all grocery department areas
* Supervises receiving, storing, stocking, pricing and merchandising of all Grocery products.
* May utilize hand trucks, pallet jacks and the bailer.
* Properly accounts for merchandise received.
* Handles positive customer and vendor relations.
* Engages in suggestive selling and other sales techniques.
* Monitors daily log sheet, purchase report, actual versus projected sales and labor
* Prepares and displays appropriate product signage
* Under supervision of the Store Director, directs the work of all Grocery Department employees.
* Schedules Grocery Department employees to ensure adequate coverage and service levels.
* Directs, motivates, trains and participates in the hiring of all Grocery Department personnel.
* Ensures that all employees are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures
* Monitors employee performance and effectively recommends personnel action such as hiring, firing, layoff, promotion, demotion, and disciplinary action.
* Builds and maintains employee morale.
* Resolves employee complaints where appropriate and reports action taken to the Store Director.
* Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director and assists in appropriate handling.
* Identifies and trains employees with high potential for advancement opportunities
* Understands the store and Grocery Department Profit and Loss statement, and plans department promotions accordingly
* Frequently communicates sales goals, department performance and sales opportunities to department employees to ensure positive results
* Answers and responds to incoming telephone calls appropriately.
* Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate
* Maintains confidentiality concerning employees, store sales, and Company information
* Maintains accurate department records
* Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures
* Attends required training and sales meetings

What Does A Grocery Manager Do At Jewel-Osco

* From time to time the associate may be assigned duties and/or responsibilities in addition to or different than those set forth above.
* This job description, alone or considered together with other written or verbal statements of the Company or its representatives, is not a contract of employment, nor does it change the at-will status of any associate of Shaw’s

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Top Skills for A Grocery Manager

OutstandingCustomerServiceGeneralMerchandiseEntireGroceryDepartmentDairyDepartmentsFoodSafetyInventoryControlSuperviseLossPreventionFrozenFoodStockCrewTotalStoreOperationsSalesFloorInventoryLevelsFrontEndEntireStoreGroceryStoreMeatCompanyStandardsDailyOperationsInventoryManagement

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Top Grocery Manager Skills

  1. Outstanding Customer Service
  2. General Merchandise
  3. Entire Grocery Department
You can check out examples of real life uses of top skills on resumes here:
  • Delivered outstanding customer service and ensured attention to detail in completing all responsibilities.
  • Handled work in receiving, all perimeter departments including dairy, grocery, general merchandise, and freezer operations.
  • Control Inventory levels for entire grocery department, verify receiving is accurate and costs are correct.
  • Managed the inventories for Grocery, Frozen, and Dairy departments.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.

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