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Grocery store manager skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Bernie Cerasaro,

Dr. Kim Roberts

Below we've compiled a list of the most critical grocery store manager skills. We ranked the top skills for grocery store managers based on the percentage of resumes they appeared on. For example, 22.6% of grocery store manager resumes contained customer service as a skill. Continue reading to find out what skills a grocery store manager needs to be successful in the workplace.

15 grocery store manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how grocery store managers use customer service:

Greeted customers and ensured excellent customer service.
Trained employees in customer service skills, cash handling procedures, stocking, inventory control, receiving and safety procedures.

2. Grocery Store

Here's how grocery store managers use grocery store:

Managed daily operations of several grocery store locations.
Supervised and managed Grocery store employees in all operations

3. Customer Complaints

Here's how grocery store managers use customer complaints:

Address all register overrides and customer complaints.
Compiled and examined local customer complaints providing appropriate actions to resolve customer concerns when necessary forwarding them to a higher authority.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how grocery store managers use sales floor:

Addressed customer inquiries and resolved complaints.Reorganized the sales floor to meet company demands.
Optimize sales floor readiness-responsibilities include promotional readiness, local store marketing, & national advertising.

5. Merchandise Displays

Here's how grocery store managers use merchandise displays:

Prepared merchandise displays and stocked shelves.
Work Visual Merchandising by originating display ideas, following display schedules, assembling prefabricated display properties, and producing merchandise displays.

6. Groceries

Here's how grocery store managers use groceries:

Ordered Groceries for the store and scheduled emolyee work schedules, payroll and deposits for the store.
Ordered groceries and receive delivery trucks and separated all grocery products after receipt of delivery.

7. Inventory Control

Here's how grocery store managers use inventory control:

Fulfilled critical role overseeing daily operations, with associated responsibilities including inventory control, order processing and maintaining quality assurance.
Have received awards for inventory control, store image and personal ability with willingness to problem solve and train others.

8. Store Sales

Here's how grocery store managers use store sales:

Managed store and supervised employees Evaluated and provided employee feedback on work performance Analyzed daily store sales for each department
Helped increase store sales from by 50% in three years.

9. Retail Store

Here's how grocery store managers use retail store:

Oversee the general operations of the retail store.
Managed retail store with 25 employees.

10. Gross Profit

Here's how grocery store managers use gross profit:

Project developed will provide $15,000 in gross profit within 5 weeks.
Ordered and processed grocery products to maximize sales and gross profit.

11. Store Policies

Here's how grocery store managers use store policies:

Train employee's day to day functions as well as in store policies, service and safety.
Trained workers in job duties, department procedures, and store policies.

12. Payroll Goals

Here's how grocery store managers use payroll goals:

Achieved and surpass productivity and payroll goals in each department.

13. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how grocery store managers use ran:

Have ran the general merchandise department to insure fully stocked by morning.
Created displays; printed and ran tags/signs.

14. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how grocery store managers use disciplinary actions:

Supervised store employees by creating schedules, handling all disciplinary actions, and coaching employees, when necessary.
Conducted hiring interviews, disciplinary actions, and worked with owner to streamline policies and procedures.

15. Customer Inquiries

Here's how grocery store managers use customer inquiries:

Provided service by greeting and assisting customers and responding to customer inquiries or complaints.
Monitored and analyzed customer satisfaction, developed and implemented training programs, and established policies for customer inquiries and inbound/outbound sales.

What skills help Grocery Store Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on grocery store manager resumes?

Bernie Cerasaro

Assistant Teaching Professor, Pennsylvania State University - Greater Allegheny

Skills employers would be looking for would be functional skills and interpersonal skills. Functional skills should stand out on a resume and be aligned to the business job in question. For example, if focused on marketing positions, marketing skills such as data analytics, market research, consumer behavior, global marketing, and professional selling skills would be areas for which employers would be looking. If the job market is looking for someone in accounting, then functional skills that would stand out would be intermediate financial accounting skills and courses on taxation and auditing. For those seeking positions in project management or supply chain management, skills that would stand out would encompass subject matter such as project management, portfolio management, operations planning and control, purchasing and materials management, and knowledge of ERP type systems and other business processes.

Skill sets can be enhanced via various types of certification. For example, those interested in accounting might pursue a CPA (Certified Public Accountant) license, which requires 150 credits. As most universities require 120 credits for a bachelor's degree in business, a CPA would require just an additional 30 credits, which students can start accumulating while still at college. Project management certification is also an opportunity to enhance the aforementioned skills and would certainly stand out on an applicant's resume. The Project Management Institute (PMI) promotes PMP certification, which validates that you are highly skilled in soft skills to lead project teams and have the required technical aspects of managing projects. Some universities are working with the PMI to have PMI-approved courses. Approved courses are used toward the PMP training hours required to sit for the exam. For example, Penn State University has received approval for two such courses, Portfolio Management and Organizations and Project Planning and Resource Management.

Due to the high rate of interaction with the global marketplace and the complexity of international business, managers are looking more closely at applicants who have some familiarity with global markets and international culture, such as applicants who may have study abroad experience, traveled internationally, speak a foreign language or have lived or worked in another country.

What grocery store manager skills would you recommend for someone trying to advance their career?

Dr. Kim Roberts

Professor of Operations Management, Website

Business professionals lead organizations by focused efforts that revolve around products/services, processes, and people. Business professionals work to ensure the firm's products and/or services meet customer expectations, with an eye toward an ever-changing market. They manage processes that produce or support the firm's products. This requires the ability to analyze data to make informed decisions, to drive continuous improvement, and to solve problems through critical thinking. Successful business professionals must also create climates that promote teamwork and foster collaboration.

What hard/technical skills are most important for grocery store managers?

Thomas Gainey Ph.D.

Chair and Professor, University of West Georgia

With the recent pandemic and the growing reliance on technology to perform many jobs, individuals have been forced to quickly develop or strengthen their technical skills. And these technical skills are in high demand by employers. Individuals with knowledge and experience with enterprise systems, Microsoft Office applications, and popular programming languages will have a significant advantage.

Do you want to know more?

List of grocery store manager skills to add to your resume

The most important skills for a grocery store manager resume and required skills for a grocery store manager to have include:

Customer Service
Grocery Store
Customer Complaints
Sales Floor
Merchandise Displays
Groceries
Inventory Control
Store Sales
Retail Store

Gross Profit
Store Policies
Payroll Goals
RAN
Disciplinary Actions
Customer Inquiries
Back Room
Inventory Management
POS

Loss Prevention
Customer Relations
Cash Drawers
Bank Deposits
Store Operations
Federal Laws
Security Rules
Store Associates
Frozen Food

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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