What does a grocery worker do?
Grocery worker responsibilities
Here are examples of responsibilities from real grocery worker resumes:
- Develop loyal customer base and increase sales volume through personal attention to customer demands and anticipating future needs.
- Receive payment by cash, check, credit cards, vouchers, and EBT cards.
Grocery worker skills and personality traits
We calculated that 55% of Grocery Workers are proficient in Customer Service, Sales Floor, and Groceries. They’re also known for soft skills such as Sales skills, Visual ability, and Hand-eye coordination.
We break down the percentage of Grocery Workers that have these skills listed on their resume here:
- Customer Service, 55%
Restock merchandise, changing tags on products, assisted customers locate products, customer service, worked all departments in the store
- Sales Floor, 14%
Take pallets from the grocery truck,break them down,and bring them to the sales floor.
- Groceries, 10%
Conducted everyday grocery tasks; stocking, bagging groceries, carry-out, etc.
- Food Preparation, 8%
Perform duties which combine both food preparation and food service.
- Displays ETC, 7%
Stocked shelves, changed displays etc.
- Delivery Truck, 5%
Load delivery truck with gas cylinders daily and deliver the product to our customer base.
Common skills that a grocery worker uses to do their job include "customer service," "sales floor," and "groceries." You can find details on the most important grocery worker responsibilities below.
Sales skills. The most essential soft skill for a grocery worker to carry out their responsibilities is sales skills. This skill is important for the role because "driver/sales workers are expected to persuade customers to purchase new or different products." Additionally, a grocery worker resume shows how their duties depend on sales skills: "received, opened, unpacked and issued sales floor merchandise. "
Visual ability. Another soft skill that's essential for fulfilling grocery worker duties is visual ability. The role rewards competence in this skill because "to have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test." According to a grocery worker resume, here's how grocery workers can utilize visual ability in their job responsibilities: "direct sales, inventory control, visual merchandising, housekeeping, security, administration and compliance to company policies/procedures. "
Hand-eye coordination. This is an important skill for grocery workers to perform their duties. For an example of how grocery worker responsibilities depend on this skill, consider that "drivers need to observe their surroundings at all times while operating a vehicle." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a grocery worker: "experience as independent worker in internet sales, financial transactions, telemarketing, customer service, world sales coordination".
Customer-service skills. For certain grocery worker responsibilities to be completed, the job requires competence in "customer-service skills." The day-to-day duties of a grocery worker rely on this skill, as "when completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business." For example, this snippet was taken directly from a resume about how this skill applies to what grocery workers do: "identified stock using product codes.located items for customers. "
The three companies that hire the most grocery workers are:
- Shipt2,234 grocery workers jobs
- Sodexo Management, Inc.1 grocery workers jobs
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Compare different grocery workers
Grocery worker vs. Delivery assistant
A delivery assistant primarily assists delivery drivers in locating and delivering parcels to clients. They participate in loading and unloading packages, handling documents, coordinating with logistics staff, engaging with clients, and organizing and inspecting items to ensure quality and accuracy. They may also take calls to respond to inquiries, make calls to confirm details, locate receivers, and run errands as necessary. Moreover, they must assist drivers in conducting regular vehicle maintenance checks to ensure a safe and efficient workflow.
While similarities exist, there are also some differences between grocery workers and delivery assistant. For instance, grocery worker responsibilities require skills such as "groceries," "food preparation," "displays etc," and "dust mop." Whereas a delivery assistant is skilled in "dot," "pallets," "cleanliness," and "gps." This is part of what separates the two careers.
Delivery assistants tend to make the most money working in the retail industry, where they earn an average salary of $41,525. In contrast, grocery workers make the biggest average salary, $40,658, in the start-up industry.On average, delivery assistants reach similar levels of education than grocery workers. Delivery assistants are 0.3% less likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.Grocery worker vs. Warehouse/driver
A warehouse driver is responsible for transporting packages and other merchandise from the warehouse to different locations. Warehouse drivers strictly follow route sheets to avoid delays in the delivery. They check all the loaded items to ensure that the orders are correct, return defective items, and update the inventory sheet. A warehouse driver must operate the delivery vehicle, perform engine repairs, and follow safety practices and procedures. A warehouse driver also responds to the customers' inquiries and concerns and escalates complaints of incorrect merchandise and defective items to management.
Each career also uses different skills, according to real grocery worker resumes. While grocery worker responsibilities can utilize skills like "sales floor," "groceries," "food preparation," and "displays etc," warehouse/drivers use skills like "math," "basic math," "cdl," and "cleanliness."
On average, warehouse/drivers earn a higher salary than grocery workers. Some industries support higher salaries in each profession. Interestingly enough, warehouse/drivers earn the most pay in the manufacturing industry with an average salary of $34,924. Whereas grocery workers have higher pay in the start-up industry, with an average salary of $40,658.In general, warehouse/drivers achieve similar levels of education than grocery workers. They're 1.3% less likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.Grocery worker vs. Driver assistant
A driver assistant is responsible for helping the lead driver transport people, goods, and services from one place to various destinations as required with utmost safety and security. Driver assistants respond to the customers' delivery inquiries and concerns, update delivery receipts, inspect the quality of the merchandise before loading and unloading, report replacements to the distribution centers, and assist with the road navigation to prevent delivery delays. A driver assistant must have excellent organizational and time-management skills, ensuring smooth delivery operations professionally and efficiently.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a grocery worker is likely to be skilled in "sales floor," "food preparation," "displays etc," and "dust mop," while a typical driver assistant is skilled in "safety procedures," "cdl," "cpr," and "package delivery."
Driver assistants earn the highest salary when working in the automotive industry, where they receive an average salary of $50,189. Comparatively, grocery workers have the highest earning potential in the start-up industry, with an average salary of $40,658.Most driver assistants achieve a similar degree level compared to grocery workers. For example, they're 0.6% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Grocery worker vs. Customer service and driver
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
Types of grocery worker
Updated January 8, 2025
