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  • Senior Legal Operations Manager - Title Experience Required

    Stewart Enterprises 4.5company rating

    Remote ground operations superintendent job

    At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle Job Description Job Summary The Senior Legal Operations Manager is responsible for optimizing the efficiency, effectiveness, and performance of a major practice group within the Legal Department, such as Claims or Underwriting. The successful candidate for this role will be a key advisor to the practice group lead. This position involves oversight for operational process, gathering and interpreting operational reports, and working with the broader Legal Operations team to align practice group operations with the department as a whole. This position reports to the Legal Operations Director. Job Responsibilities: Ensures successful delivery of operational process in line with practice group and department strategy Ensures work environment fosters success by providing effective leadership, coaching, and work assignments Develop and implement best practices to streamline workflows, align process across multiple stakeholder groups, and measure operational performance. Establish and improve processes for legal service delivery, ensuring alignment with business objectives. Implement key performance indicators (KPIs) to measure legal department efficiency and effectiveness. Drive continuous improvement initiatives within the legal team to enhance productivity and compliance. Participate in the selection, implementation, and maintenance of legal technology solutions (e.g., contract lifecycle management, e-billing, matter management, document management systems). Identify opportunities to automate legal processes and integrate technology to enhance efficiency. Ensure compliance with data privacy, security, and records retention policies. May manage outside counsel and legal vendor spend program, including maintaining effective outside counsel billing guidelines, law firm performance metrics, and optimizing legal spend. Develop strategies to optimize costs to deliver legal services while maintaining quality customer experience. Lead and support cross-functional initiatives involving legal, compliance, finance, HR, and other business units. Act as a strategic partner to the practice group lead and Legal Operations Director on strategy and planning. Identifies and solves complex, operational, and organizational problems leveraging resources withing or outside the department. Education: Bachelor's degree in business administration, legal studies, finance, or a related field; MBA preferred Experience: 7+ years of related work experience, preferably in the insurance industry Strong understanding of legal technology or related solutions. Excellent project management skills with the ability to handle multiple priorities. Strong analytical, problem-solving, and communication skills. Ability to collaborate with senior executives and cross-functional teams. Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************. Benefits Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.
    $100k-137k yearly est. Auto-Apply 49d ago
  • Senior Manager, Pipeline and BDR Operations

    Nebius

    Remote ground operations superintendent job

    Why work at Nebius Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field. Where we work Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team. The role We are seeking an experienced and analytically driven Senior Manager, Pipeline & BDR Operations who will also partner closely with the Marketing organization on top-of-funnel performance. This role owns the end-to-end pipeline engine across all sources-Partners, BDR/SDR, Startup, and AE-sourced-and drives the operational strategy, process governance, and analytics that power predictable pipeline creation and progression. The ideal candidate is a hands-on operator with strong quantitative skills, experience scaling BDR and top-of-funnel motions, and the ability to build reliable self-serve analytics. You're welcome to work remotely from Europe or the United States (East Coast preferred) Your responsibilities will include: Pipeline Management & Governance Own pipeline tracking, health assessment, and data integrity across all GTM sources: Partner-sourced, BDR-sourced, Startup/Program-sourced, and AE-sourced. Establish and maintain a unified pipeline framework with clear definitions, SLAs, and compliance processes. Drive weekly, monthly, and quarterly pipeline reviews with Sales and cross-functional leadership. Identify pipeline risks, gaps, and opportunities, providing actionable recommendations for GTM teams. BDR and Startup Operations Serve as the operational partner for the BDR and Startup organizations, driving efficiency, productivity, and performance. Build and maintain robust reporting on KPIs including activity volumes, productivity metrics, capacity modeling, coverage rules, and attainment. Define and optimize workflows such as lead routing, sequencing, prioritization, and handoff processes to AEs. Partner with BDR and Startup leadership on territory design, capacity planning, headcount justification, and performance management. Develop dashboards and scorecards to provide real-time visibility into BDR effectiveness and pipeline contribution. Support onboarding and ongoing enablement with insights into performance drivers and best practices. Marketing Collaboration & Top-of-Funnel Analytics Partner closely with Marketing Operations and Demand Gen teams to align on top-of-funnel metrics, definitions, and data standards. Build shared reporting for leads, MQLs, SQLs, handoff SLAs, conversion rates, and attribution across all inbound and program sources. Ensure seamless operational alignment between Marketing, BDR, and Sales on lead flow, scoring models, routing logic, and follow-up best practices. Provide insights that improve campaign performance, targeting strategy, and inbound pipeline creation. Analytics, Reporting & Insights Build automated, self-serve dashboards that provide visibility into pipeline, pipeline generation source performance, and top-of-funnel health. Develop forecasting models across all pipeline sources, including coverage analysis, conversion modeling, velocity insights, and cohort analysis. Conduct deep-dive analyses to uncover trends, inefficiencies, and opportunities across the end-to-end funnel. Partner with GTM leadership to establish pipeline targets, capacity plans, and scenario-based models. Operational Strategy & Process Optimization Improve and scale pipeline creation motions across Partnerships, BDR, Marketing, Startup Programs, and Sales. Collaborate with cross-functional Ops teams (Sales Ops, Marketing Ops, Partner Ops) to unify processes, improve data flow, and enhance tooling. Own the operational roadmap for pipeline processes, including automation, lead management, funnel tracking, and reporting enhancements. Translate business requirements into structured data, workflows, and visualizations. Support Sales Enablement and Partnerships with insights and reporting needed to improve productivity and conversion. We expect you to have: 6-10+ years in Revenue Operations, Sales Operations, BDR Operations, Marketing Operations, or related analytics roles. Proven experience managing multi-source pipeline engines and supporting top-of-funnel motions. Hands-on operational experience with BDR organizations and inbound/outbound funnel dynamics. Advanced analytical skills with proficiency in SQL, Tableau or similar BI tools, CRM systems Strong understanding of SaaS GTM funnels, pipeline forecasting, attribution, and conversion modeling. Excellent communication and stakeholder management skills. Experience supporting distributed GTM teams across multiple time zones. Key employee benefits in the US: Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. 401(k) plan: Up to 4% company match with immediate vesting. Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. Remote work reimbursement: Up to $85/month for mobile and internet. Disability & life insurance: Company-paid short-term, long-term and life insurance coverage. Compensation We offer competitive US compensation packages between $180k and $275k OTE (On Target Earnings) + equity, based on experience. For EU-based candidates, salaries are aligned to the local market. What we offer Competitive salary and comprehensive benefits package. Opportunities for professional growth within Nebius. Flexible working arrangements. A dynamic and collaborative work environment that values initiative and innovation. We're growing and expanding our products every day. If you're up to the challenge and are excited about AI and ML as much as we are, join us!
    $180k-275k yearly Auto-Apply 4d ago
  • Senior Operations Risk Manager

    Affirm 4.7company rating

    Remote ground operations superintendent job

    Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're looking for a strategic and analytically driven Senior Risk Strategy and Programs Manager to join the Operations team and lead the design of a robust, data-informed risk management framework. This role will partner closely with cross-functional teams across Product, Engineering, Legal, and Compliance to identify systemic operational risks, build feedback loops from incident and issue data, and drive prioritization of improvements that enhance the customer experience and reduce exposure. This is a high-impact, builder role focused on proactively identifying risk signals, designing control strategies, and influencing senior stakeholders to embed risk mitigation into roadmap planning. If you thrive in ambiguity, can connect the dots between signals and systemic risk, and have a passion for customer advocacy through operational excellence-this is the role for you. What You'll Do: Design and own the servicing risk program, including frameworks for risk identification, measurement, and reporting. Build structured feedback loops that synthesize data from incidents, issues, audits, and servicing outcomes to identify systemic risks and areas for improvement. Translate risk signals into clear, data-backed narratives that influence prioritization across Product, Engineering, and Ops. Develop risk models, dashboards, and reporting infrastructure to track exposure, trends, and mitigation progress over time. Partner with Compliance, Legal, and Audit to ensure alignment on risk posture, regulatory expectations, and control coverage. Define risk metrics tied to customer experience, agent outcomes, and business resilience-and ensure they're tracked consistently. Act as a strategic thought partner in cross-functional forums to embed risk thinking into roadmap and process decisions. Support the broader Ops Risk team by advising on root cause themes from incidents and issues, without directly owning incident/issue management. Contribute to team development by mentoring peers and reinforcing a culture of proactive risk ownership and continuous improvement. What We Look For: 10+ years of experience in operational risk, internal controls, or risk-related functions in a regulated or high-scale environment. Demonstrated ownership of risk or controls programs with measurable impact on process, product, or customer outcomes. Strong data skills, including hands-on SQL and dashboard/reporting development. Experience working cross-functionally with Product, Engineering, Legal, Compliance, and Operations. Exceptional communication and stakeholder engagement skills. Familiarity with audit, issue management, or regulatory readiness programs is a plus-though this role is focused on proactive risk strategy, not incident response. Pay Grade - L Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) CAN base pay range per year: $125,000 - $175,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
    $125k-175k yearly Auto-Apply 5d ago
  • Sr. Manager, Technical Operations

    Healthcare Management Administrators 4.0company rating

    Remote ground operations superintendent job

    Job Description HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service. We are proud to say that for three years, HMA has been chosen as a ‘Washington's Best Workplaces' by our Staff and PSBJ™. Our vision, ‘Proving What's Possible in Healthcare™,' and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results. What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven. What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: ************************** How YOU will make a Difference: The Technical Operations Manager will lead and manage the operational integrity of systems supporting healthcare eligibility and enrollment. This role ensures seamless data exchange between internal systems and external trading partners, supports compliance with regulatory requirements, and drives continuous improvement in technical workflows. What YOU will do: Oversee daily operations related to eligibility and enrollment data, focusing on 834 EDI file processing and reconciliation. Manage, lead, and mentor a diverse team of EDI Specialists, Analysts, and Developers as well as Managers overseeing our Plan Build, Enrollment, and Pricing teams. Manage and optimize technical systems that support enrollment operations. Collaborate with IT and business teams to ensure accurate and timely transmission of 834 files to and from trading partners. Develop and maintain custom rule sets and real-time editing logic to support enrollment integrity. Lead troubleshooting efforts for file transmission errors, data mismatches, and system performance issues. Ensure compliance with HIPAA and other regulatory standards related to EDI transactions. Create and maintain dashboards and reporting tools to monitor file processing metrics and operational KPIs. Coordinate with vendors and service providers to resolve technical issues and enhance system capabilities. Provide technical leadership and mentorship to a team of analysts and support staff. Document processes, workflows, and system configurations related to eligibility operations. Facilitate collaboration across multidisciplinary teams using tools such as Teams, SharePoint, and advanced workflow integrations. Requirements Knowledge, Experience and Attributes: Bachelor's degree in Information Technology, Computer Science, or a related field. 7+ years of experience in technical operations, preferably within healthcare or insurance. 5 years minimum managing a high performing team with diverse responsibilities Strong understanding of ANSI X12 834 file format and EDI transaction sets (e.g., 820, 999). Experience with enrollment platforms such as HealthEdge, Mphasis or Facets. Familiarity with real-time editing systems and custom rule development. Edifecs experience preferred Background in healthcare member eligibility operations. Skilled at building relationships and moving projects forward with diverse audiences who have competing priorities Strong problem-solving and analytical skills Strong organization skills Strong leadership skills in keeping projects on schedule Benefits Compensation: The base salary range for this position in the greater Seattle area is $127,000-$149,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available. Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law. In addition, HMA provides a generous total rewards package for full-time employees that includes: Seventeen (IC) days paid time off (individual contributors) Eleven paid holidays Two paid personal and one paid volunteer day Company-subsidized medical, dental, vision, and prescription insurance Company-paid disability, life, and AD&D insurances Voluntary insurances HSA and FSA pre-tax programs 401(k)-retirement plan with company match Annual $500 wellness incentive and a $600 wellness reimbursement Remote work and continuing education reimbursements Discount program Parental leave Up to $1,000 annual charitable giving match How we Support your Work, Life, and Wellness Goals At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party. We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.) HMA requires a background screen prior to employment. Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA's standard policies and procedures. HMA is an Equal Opportunity Employer. For more information about HMA, visit: **************************
    $127k-149k yearly 6d ago
  • Senior Fulfillment Operations Manager

    Cart.com 3.8company rating

    Ground operations superintendent job in Groveport, OH

    Who We are: So, you've heard about being #addedtocart At Cart.com, our mantra is "Be Brand Obsessed". Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce, Cart.com's mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other. Since our founding in 2020, Cart.com's one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love-getting their great products into the hands of amazing customers. We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brandwagon and discover what Cart.com is all about. Cart.com is building a community that is committed to living out these 6 core values: * WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success. * WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems. * WE DON'T GIVE UP: No one expected this to be easy. We are resilient- we dig in and keep going. * WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective. * WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others. * WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve. Onsite: This position is open to applicants or individuals who are located in or around Groveport, OH and able to work 1st shit with flexibility for longer hours based off of business and peak needs. The Role: Reporting to the Director of Fulfillment Operations, the Senior Outbound Operations Manager is a key leadership role in our growing 3PL operation. Key responsibilities will be to manage a multi-client operation to include DTC & B2B.. This position will oversee Operation Managers and Supervisors as well as be responsible for hourly associates. You will be responsible to develop, support, and maintain the resources and processes necessary to efficiently manage and improve DC operations. The ability to motivate a performance driven team and be customer service driven, is a must. Exciting new opportunity for a true results oriented, creative, motivational senior leader in one of our Dallas Facilities. This position will be responsible for a large component of the operations. What You'll Do: * Maintain records on working hours and meet financial projections of team * Consistently review operations and recommend and implement improvements as cleared by upper management. * Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost. * Direct the supervisors & leads to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily. * Drive efficiency in operations by continuously improving current processes and practices. * Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations. * Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service. * Create and maintain departmental spreadsheets of performance, cost per piece and accuracy. * Promote a safe working environment. Report all incidents and injuries. * Perform other duties as assigned. Who You Are: * A leader with the ability to influence * A high level communicator both orally and written * Able to multi-task and adapt to a changing environment * A Problem Solver * Team oriented with strong interpersonal skills What you've done: * 6+ years progressive operational and managerial experience in an eCommerce fulfillment or similar logistics distribution environment. * 4+ years of successful experience motivating, training, and leading your team into performing at extraordinary levels. * Experience in a direct to consumer, pick and pack environment * Proven leader with the ability to build a team. * Must be able to utilize data to support decisions and drive success in your responsible areas * Ownership of results * High School diploma or GED Top candidates will also have: * B2B fulfillment experience. * Prior 3PL operations experience. * Experience in an automated environment. * Bachelor's Degree Physical Work Environment: * Ability to work weekend 1st shift schedule * Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.). * Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items) * Able to maintain attention and concentration for extended periods of time * Able to work overtime including extended schedules during peak seasons. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $111k-151k yearly est. Auto-Apply 41d ago
  • Senior Manager, Legal Operations

    Kind Snacks 4.5company rating

    Remote ground operations superintendent job

    About KIND Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child's rights and well-being are protected throughout their journey to safety. Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children. Position Summary KIND seeks a temporary Senior Manager, Legal Operations to help the organization ensure that its legal cases are consistently tracked, organized, and documented-protecting both clients and organizational continuity. The Senior Manager will work in collaboration with other KIND Headquarters units and across its field offices to assess case status, develop and implement practical guidance, tools and workflow resources, and support staff in executing consistent and efficient case management strategies. This position requires strong immigration legal operations expertise, excellent organizational skills, and the ability to work collaboratively across legal, programmatic, data and operational teams. This position is for a three month period, with the possibility of extension in one month increments, depending on need. This position is contingent on continued funding. This is a remote position based from any location in the U.S. This position is contingent upon continued funding.Essential Functions Directly supervises team of three to five Program Coordinators located in designated KIND field offices. Ensures that Coordinators are consistently fulfilling their responsibilities. Partners with Programs Global Legal Representation, Assistance, and Litigation and Pro Bono Partnership teams to audit caseloads in all field offices; documents the status of all cases and identify cases to be closed per contractual obligations or other actions that need to be taken; and ensures that file organization, case status, documentation, and key communications are current and in compliance with internal and funding requirements. Monitors and flags risk indicators or gaps in case readiness; collaborates with local staff to remediate issues proactively. Collaborates with relevant units to ensure all case management activities align with organizational policies, legal and ethical obligations, and funder requirements. Creates guidance for field offices on case management planning and develop user-friendly templates, checklists, and training materials to standardize and simplify case management activities across field offices. Conducts trainings and provides hands-on support to local offices to build capacity and confidence around established case management action plan. Tracks and analyzes key metrics on case readiness to inform organizational risk management and planning. Travels as needed to field offices to provide direct support and ensure consistent implementation of protocols. Qualifications and Requirements J.D. or advanced degree required. Minimum of 5 years or more of relevant experience in legal operations, nonprofit management, or a related field. Experience working with immigration cases required. Strong understanding of legal case management workflows and ethical obligations related to case transition. Proven experience developing and implementing case management processes, systems, or protocols in a legal or operational context. Excellent organizational and project management skills, with the ability to coordinate complex processes across multiple offices. Demonstrated experience in training staff on policies and procedures. Strong communication and training skills; ability to build trust and work collaboratively with diverse stakeholders. Familiarity with case management systems (experience with LegalServer a plus). Ability to travel up to 20% of the time. Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.). Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities. Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate. Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment. Committed to practicing and supporting wellbeing and a work-home life balance. Experience working and communicating in a remote environment preferred but not required. Our Benefits - Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. - Pre-tax flexible spending account (FSA) for both medical and dependent care. - Pre-tax transit and parking spending account. - Employer-paid life insurance and accidental death and dismemberment insurance. - Employer-paid short and long-term disability insurance. For a complete list of benefits, please click here. Our Focus on Wellness KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link. Application Instructions To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter. Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: **************************************************************** .
    $110k-157k yearly est. Auto-Apply 27d ago
  • Sr Manager, Clinical Pharmacy Operations

    Point32Health

    Remote ground operations superintendent job

    Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Job Summary Under the direction of the Director, Clinical Pharmacy Operations, the Senior Manager, Clinical Pharmacy Operations is responsible for managing a team focused on the execution of clinical pharmacy programs and strategies to mitigate cost, improve adherence, and maintain affordability. Leads the implementation and maintenance of evidenced based, cost-effective program for all lines of business in all market segments. Guides clinical pharmacy team in the implementation of clinical programs, aligned with enterprise goals, including medical cost reduction and administrative simplification for members and providers. Ensures compliance with state and federal regulatory and accreditation requirements in all geographies. Collaborates with PBM to optimize member experience and clinical outcomes. Directs support functions for the Pharmacy and Therapeutic's committee in collaboration with the pharmacy medical director. Leads and manages the work of the clinical pharmacy team, effectively delegating as appropriate and holding team members accountable for meeting deliverables and achieving results. Sets priorities and ensures that the key deliverables of the team stay on track. Job Description Key Responsibilities/Duties - what you will be doing (top five): Lead the maintenance of enterprise formularies and pharmacy programs, for all lines of business and geographies. Lead the annual review of all formularies and clinical pharmacy strategies, including a competitive analysis, cost-benefit review of programs, and trend review by therapeutic class. Work with Pharmacy Benefit Manager (PBM) to monitor pharmacy spend and performance to identify opportunities for improved management. Ensure formulary management activities meet state and federal requirements. Identify initiatives for medical cost reduction, administrative cost reduction and/or market competitiveness. Lead the business evaluation and implementation through collaboration and communication with other departments and stakeholders and Pharmacy TCOC (Total Cost of Care) team. Represent clinical pharmacy interests at inter-departmental meetings and on project teams. Identify implications for Pharmacy Services department and facilitates/coordinates follow-up with others in the department. Disseminate information and provides periodic updates as needed. Hire, train, supervise and evaluate the activities of the Clinical Pharmacy Team staff. Provide coaching, feedback, and direction to staff to insure the successful achievement of their goals and that of Point32Health. Prioritize projects and initiatives and support staff in the resolution of escalated issues. Serve as a role model for staff and foster a collaborative and team-based approach both within the Department and interdepartmentally. Effectively manage change and constant prioritization based on strategic and operating goals Direct the research and analysis of identified problems and issues, the validation of findings and the development and communication of plans for problem resolution. Support staff in the identification and verification of problems and provide guidance in the development and implementation of appropriate solutions. Identify for the Director those issues of broader complexity and/or sensitivity which may require action by the Director and recommend solutions for those issues having broader complexity or ramifications. Participate in and/or lead departmental and interdepartmental meetings, including but not limited to Pharmacy & Therapeutics Committee, Drug Coverage Committee, Specialty Pharmacy committees, and Pharmacy Compliance. Oversees team compliance with all federal and state laws and accrediting bodies and keep abreast of marketplace developments and regulatory and licensing requirements as it relates to Clinical Pharmacy and formulary management. Other duties and projects as assigned. Qualifications - what you need to perform the job Certification and Licensure Licensed health care professional (e.g., PharmD, RPh or RN) with current unrestricted license in state of residence. Education Required (minimum): BS in Nursing, Doctorate degree in Pharmacy (PharmD), or Registered Pharmacist (RPh) Preferred: Master's degree in business and/or health policy Experience Required (minimum): 8-10 years' to include 6 years' related experience in pharmacy, and 2 years of supervisory experience. Preferred: 1 - 2 years' managed care or PBM work experience. Experience supervising in an office or clinical environment is desirable. Experience with multiple lines of business such as commercial, Medicare and Medicaid are desirable. Expertise in business process changes and leading people is also desirable. Skill Requirements Strong verbal and written communication skills Work cooperatively as a team member across multiple levels within the organization Results orientation - strives to meet business goals Critical and Analytic thinking - must understand cause and effect, internal and external impact of business changes and Point32Health information systems Comprehensive knowledge of health policy, sufficient to make decisions regarding Plan benefit structures and coverage issues. Influencing others - particularly those outside of direct reporting relationships Ability to define training needs, develop training materials and administer training to small groups. Strong communications skills (formal and informal, written and verbal) Coaching and Mentoring - primarily of direct reports, but also of others Must have commitment to excellence in customer service Considers creative alternatives to traditional/conventional practices and takes risk when appropriate to the situation. Ability to handle multiple demands--must be able to balance multiple priorities Complexity Expert knowledge of the principles and practices of pharmaceutical science. Working knowledge of managed care and policy development. Requires analytical ability, highly developed oral/written communication skills. Must be self-motivated and capable of working independently with minimal supervision. Must be capable of organizing, facilitating, and managing several projects simultaneously. Requires a high degree of initiative and excellent judgment to make decisions regarding clinical pharmacy issues in an extremely complex and often politically charged environment. Must be flexible and able to constantly review and reset priorities; often daily. Must be able to handle multiple projects simultaneously. Ability to appropriately identify emergency situations and follow through with the appropriate protocol. Personal Contacts Must be able to work independently as well as cooperatively as a team member. Excellent interpersonal skills, cross-departmental skills required; a high level of diplomacy is necessary to anticipate, analyze and effectively resolve difficult situations and politically sensitive concerns. Frequent communications with Point32Health staff. Capable of communicating with physicians, pharmacists, and other health care specialists as well as a broad range of non-health care professionals. Ability to maintain harmonious working relationships and to communicate effectively both verbally and in writing with health care professional, other departments, network providers, state and federal regulatory and enforcement agencies, pharmaceutical manufacturers, and professional colleagues. Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel): Ability and willingness to work irregular hours and to travel in state and out-of-state for job-related purposes, as necessary. Must be able to work under normal office conditions and work from home as required. Occasional evening, weekend, early morning, or extended day work may be required. Must hold a valid driver's license and have access to and ability to drive an automobile during regular working hours and irregular hours as required. Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. May be required to work additional hours beyond standard work schedule. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time. Salary Range $151,888.80 -$227,833.20 Compensation & Total Rewards Overview The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: Medical, dental and vision coverage Retirement plans Paid time off Employer-paid life and disability insurance with additional buy-up coverage options Tuition program Well-being benefits Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit *********************************************** We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_****************************
    $151.9k-227.8k yearly Auto-Apply 26d ago
  • Senior Manager, Platform Operations

    Turquoise Health

    Remote ground operations superintendent job

    This role is fully remote within the US. At Turquoise Health, platform reliability is the foundation of our customer experience. We're looking for a Senior Manager, Platform Operations to lead the engineering efforts that keep our systems available, performant, and secure. In this role, you'll build and lead a talented team responsible for monitoring, scaling, and improving our infrastructure, while evolving our incident response capabilities. Your leadership will ensure we meet strict SLAs, deliver a seamless user experience, and continually improve the way we operate at scale. Your work will be central to empowering customers, protecting data, and enabling our teams to innovate without compromise. We encourage anyone to apply for all open roles. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all. Responsibilities Leadership & Strategy Hire, mentor, and manage a team of platform engineers dedicated to infrastructure reliability and performance. Define and execute a strategic roadmap for platform operations that improves uptime, reduces incidents, and enhances customer trust. Manage budgets, vendor relationships, and resources for our public site infrastructure. Operational Excellence Expand monitoring, alerting, and observability capabilities across engineering. Establish and improve incident management processes, including on-call scheduling, root cause analysis, and post-mortem reviews. Set and track SLOs and SLAs to measure and maintain high service quality. Continuous Improvement Partner with cross-functional teams to review and refine support processes, tools, and documentation. Introduce best practices in automation and platform efficiency. Provide support for engineering-wide initiatives. Requirements Bachelor's degree in Computer Science, Engineering, or equivalent experience. 6+ years in platform engineering, site reliability, or related fields, including 2+ years managing engineers. Proven expertise in incident response leadership and on-call management. Strong experience managing cloud infrastructure (AWS) and platform services (e.g, Heroku). Proficiency with monitoring and observability tools. Excellent leadership and communication skills, with the ability to explain technical concepts to non-technical audiences. Demonstrated ability to collaborate across functions. Bonus Points SaaS or data-intensive platform experience. Familiarity with compliance and security frameworks (SOC 2, ISO-27001). Python scripting experience. Experience in a remote-first environment. Salary The salary range for this full-time position is $195,000-$215,000. Our salary ranges are determined by role and level, and reflect the minimum and maximum salary across all US locations (they are location agnostic). Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. Please note that the salary range does not reflect total compensation, which includes base salary, benefits, and company stock options. Benefits Competitive pay with equity options Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options Company-sponsored disability & life insurance Flexible PTO 401(k) + 4% Matching Fully remote work + flexible working hours $750 work-from-home setup budget Paid bi-annual all-company in-person Summits Quarterly $150 co-hanging stipend to meet up with coworkers Monthly $100 health and wellness benefit Generous paid family leave Annual $1,200 learning & development stipend About Turquoise Health At Turquoise, we're making healthcare pricing simpler, more transparent, and lower cost for everyone. Have you or a family member ever gotten an MRI, a lab, or even a straightforward surgery without knowing the cost in advance? That's bonkers, right? We're working to fix that. We're a Series B startup backed by top VCs a16z, Box Group, Bessemer Venture Partners, Tiger Global, Adams Street, and Yosemite. Most importantly, we're an accomplished group of folks (moonlighting as authors, bass players, improv instructors, chefs, linguists, and trivia buffs) with a passion for improving healthcare. We're eager to find ambitious and well-rounded teammates to join us on this mission. Job Location Turquoise Health is a fully remote company based in the US. We work with team members and contractors in the US and around the world, but we operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates. Disability Accommodation Email Turquoise Health is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact recruiting@turquoise.health
    $195k-215k yearly Auto-Apply 12d ago
  • Senior Manager, Monetization Analytics & Commercialization Operations

    Servicetitan 4.6company rating

    Remote ground operations superintendent job

    Ready to be a Titan? ServiceTitan is seeking a Senior Manager, Monetization Analytics & Commercialization Operations to drive data-driven decision making, analytical rigor, and operational excellence across product and portfolio launches, pricing, and packaging initiatives. Reporting to the Vice President of Pricing and Packaging, this role enhances visibility, efficiency, and execution discipline across commercialization and monetization efforts. The Senior Manager partners with Product, Portfolio, GTM, and Finance teams to improve launch readiness, price realization, and pilot performance through insights, analytics, and streamlined operations. What you'll do:Analytics & Insights Develop and maintain dashboards and reports to track commercialization and monetization performance. Analyze pricing, discounting, attach rates, adoption, and margin to identify trends and opportunities. Support willingness-to-pay (WTP) research and pilot analytics to validate pricing and packaging models. Partner with Product, Portfolio, and GMs to model monetization impact and ROI across product lines. Commercialization Readiness & Operational Support Coordinate commercialization and NPI readiness, ensuring systems, data, and processes are prepared for pricing and packaging updates. Partner with RevOps, Sales, and Finance to ensure pricing accuracy and quote-to-cash efficiency. Manage governance and rollout tracking for launches, price changes, and packaging updates. Provide oversight to ensure smooth handoff between analytical insights and execution. Decision Support & Partnership Serve as the analytical and operational bridge between Pricing & Packaging, Product, Portfolio, GTM, and Finance. Provide insights that inform monetization and commercialization decisions from strategy through execution. Support leadership reviews, portfolio analyses, and business cases with actionable data and recommendations. Continuous Improvement Identify opportunities to improve analytics, operational workflows, and reporting automation. Track key metrics (price realization, launch effectiveness, pilot success) and establish feedback loops across GTM, Product, and Portfolio teams. Standardize data and reporting processes to improve accuracy and speed of decision making. What you'll bring: Experience in commercialization analytics, pricing analytics, or operations within B2B SaaS or Fintech. Proven ability to apply analytics to drive operational and strategic decisions. Strong quantitative and modeling skills; proficient with BI tools (Looker, Tableau, Power BI). Experience with Salesforce CPQ, billing, and pricing systems. Excellent communication, collaboration, and cross-functional partnership skills. Preferred Qualification: Experience with WTP research, pricing pilots, or commercialization testing. Knowledge of SQL or data modeling. MBA or advanced quantitative degree. Success Metrics Improved commercialization readiness and operational accuracy. Enhanced price realization and monetization visibility. Clear measurement of pilot and launch performance. Streamlined processes and reporting efficiency. Strong alignment across Product, Portfolio, and GTM teams. Be Human With Us: Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us. What We Offer: When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $151,100 USD - $202,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
    $151.1k-202.1k yearly Auto-Apply 6d ago
  • Senior Revenue Operations Manager, Customer Operations

    Zenleads 4.0company rating

    Remote ground operations superintendent job

    Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. About the Role We are seeking a highly motivated and detail-oriented Senior Revenue Operations Manager to join our Revenue Operations team. In this pivotal role, you will be responsible for developing the Digital Customer Success program, and supporting our Onboarding / Customer Success teams by designing, implementing, and managing best-in-class operational processes. Your focus will be on driving effectiveness, productivity, and scalable growth strategies across the post-sales organization. As a key partner to revenue-driving teams, you will take ownership of critical systems and workflows, champion process excellence, and contribute meaningfully to the company's go-to-market execution. This role is ideal for a proactive, data-driven operations professional with experience in fast-paced, product-led, high-growth environments. What You'll Do Develop a Digital Customer Success program to engage with every customer at scale Implement an actionable customer health score to reduce churn and improve NDR Standardize customer metrics, create and manage corporate reporting assets Optimize systems integrity, data quality, and operational processes with Revenue Operations cross-functional teams Partner with GTM cross-functional partners to exceed corporate KPIs and OKRs Qualifications and Experience required to apply for this role 5+ years working in a Customer Operations or related Revenue Operations role 3+ years experience working with executive level stakeholders Proficient technical skills: Salesforce, Looker, SQL, Excel Strong track record of building teams from the ground up; experienced with Digital / Customer Success, Account Management leaders Product-led company experience Early-stage, high-growth company experience The listed Pay Range reflects base salary range, except for sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Annual Pay Range$165,000-$185,000 USDWe are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers-and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You'll Love Working at Apollo At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core-we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive-Apollo is the place for you. Learn more here!
    $165k-185k yearly Auto-Apply 13d ago
  • Senior Manager, Customer Success Operations

    Fieldguide

    Remote ground operations superintendent job

    About Us: Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. Put simply, we build software for the people who enable trust between businesses. We're based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more. We value diversity - in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide's team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth. As an early stage start-up employee, you'll have the opportunity to build out the future of business trust. We make audit practitioners' lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide. About the Role: As a Senior Manager of Customer Success Operations at Fieldguide, you will own the systems, data, and processes that power a world-class Customer Success organization. You'll play a critical role in helping our CSMs operate with clarity, efficiency, and precision-enabling them to deliver meaningful outcomes for our customers at scale. This is a highly strategic and cross-functional role, where you will partner closely with CS Leadership, RevOps, Product, and GTM Systems to ensure our platforms (Salesforce, Vitally, Amplitude, BigQuery, etc.) support an efficient, insights-driven customer journey. You'll design and implement scalable playbooks, automated workflows, verified outcome tracking, and reporting frameworks that empower the CS team to drive retention, expansion, and customer health. If you're energized by building systems from the ground up, connecting data to decisions, and enabling teams to do their best work, we'd love to meet you. What You'll Do: Systems & Tooling: Partner with RevOps and GTM Systems to configure Vitally and Hubspot for CS needs: data model, health scoring, renewals, expansion, verified outcomes, and engagement tracking. Systems & Tooling: Own and optimize CS tooling (Vitally, Google Slides/Sheets, Notion, etc.) to drive visibility, workflows, and automation. Insights & Reporting: Build CS dashboards and reporting frameworks for GRR, NRR, health trends, pacing, verified outcomes, and renewal forecasts. Insights & Reporting: Pull and synthesize data from multiple sources (Amplitude, BigQuery, Hubspot, Vitally) to build centralized Tableau dashboards that provide visibility into customer engagement, product adoption, and account health trends Enablement & Change Management: Lead CS enablement strategy for onboarding, tool rollouts, new playbooks, and process changes. Enablement & Change Management: Create and maintain internal documentation and self-service content to support knowledge sharing and team ramp. Process Design & Optimization: Audit and streamline core CS workflows (onboarding, adoption, expansion, renewal). Process Design & Optimization: Identify areas for automation, handoff improvement, and capacity unlock across CSM segments. Cross-Functional Collaboration: Be the CS voice in cross-functional initiatives (Salesforce, product feedback loops, pricing/packaging impacts, etc.). Cross-Functional Collaboration: Partner with Product, Sales, and Support to align the customer lifecycle and improve time-to-value and expansion motion. What You Bring 5-8+ years of experience in Customer Success, CS Operations, RevOps, or similar roles, ideally in B2B SaaS Track record of building CS systems and processes from scratch and driving measurable improvements in CS performance Strong systems acumen with the ability to work across Salesforce, Amplitude, Vitally, BigQuery, and Tableau; you don't need to be an engineer, but you should know how to structure data and partner closely with RevOps or GTM Systems to drive automation and reporting Proven ability to design repeatable playbooks, enable CS teams through change, and scale impact across a growing team Exceptional program management and stakeholder communication skills Passion for driving efficiency, clarity, and customer outcomes through great systems and design Bonus Points If You Have: You have relevant industry experience as a practitioner at an audit/advisory firm More about Fieldguide: Fieldguide is a values-based company. Our values are: Fearless - Inspire & break down seemingly impossible walls. Fast - Launch fast with excellence, iterate to perfection. Lovable - Deliver happiness & 11 star experiences. Owners - Execute & run the business with ownership. Win-win - Create mutual value & earn trust for life. Inclusive - Scale the best ideas with inclusive teams. Some of our benefits include: Competitive compensation packages with meaningful ownership Flexible PTO 401k Wellness benefits, including a bundle of free therapy sessions Technology & Work from Home reimbursement Flexible work schedules
    $121k-176k yearly est. Auto-Apply 34d ago
  • Sr. Manager, Operations

    Maersk 4.7company rating

    Ground operations superintendent job in Columbus, OH

    **Opportunity** As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. \#INDEED **Summary:** Manages multiple large scale operations and all activities related to operations and development of company products by performing the following duties personally or through subordinate supervisors. **Essential Duties and Responsibilities:** + Develops and maintains distribution center operations business plans to include all programs, P&L and customer requirements. + Provides input to the development customer relationship strategy. + Establishes production and quality control standards, develops budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered. + Provides guidance to the development of a distribution center process plan, including personnel requirements, material needs, safety requirements, facility needs, equipment needs, and customer specific requirements. + Ensures all established costs, quality, and delivery commitments are met. + Coordinates processing activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines, and equipment. + Reviews production and operating reports and directs the resolution of operational, and maintenance problems to ensure minimum costs and prevent operational delays. + Performs administrative activities associated with the effective management of warehouse operations, including compiling, storing, and retrieving production data for reports. + Determines responsibilities of assigned organization and staff positions to accomplish business objectives. + Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations. + Position is full-time and on-site. **Supervisory Responsibilities:** + Manages subordinate managers who manage employees in Special Projects, Shipping and Receiving, Packing, Order Processing, Routing, Inventory and Auditing, and customer service departments. + Is responsible for the overall direction, coordination, and evaluation of these units. + Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. + Responsibilities include P&L, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. **Education and/or Experience** + Bachelor's degree (BA/BS); Five to ten years related experience and/or training; or equivalent combination of education and experience. + Various levels of P&L experience highly desired. + Spanish speaking skills a plus. **Company Benefits:** + Medical + Dental + Vision + 401k + Company Match + Employee Assistance Program + Paid Time Off + Flexible Work Schedules (when possible) + And more! **Pay Range:** $100,000-$120,000* _*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws._ Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Apply Now Apply Now United States Of America, Columbus USCMH02 - Columbus - 4545 Fisher Road Full time Day Shift (United States of America) Created: 2025-12-04 Contract type: Regular Job Flexibility: Site Based Ref.R168253
    $100k-120k yearly 11d ago
  • Senior Manager, Revenue Operations (Remote US)

    Directive Consulting

    Remote ground operations superintendent job

    Directive Consulting is the leading B2B performance marketing agency that delivers real revenue-not just leads. We use Customer Generation (a marketing methodology we developed) to cut through the noise. Forget MQLs-we're here to drive pipeline, fuel SQLs, and scale brands that are serious about growth. From Paid Media and SEO to CRO, RevOps, and Go-To-Market Strategy, we build marketing engines that win in SaaS and across B2B industries. We move fast. We think boldly. We are elite. We hire people who challenge the status quo and push campaigns beyond expectations, sparking demand for bold, innovative brands. If you thrive on performance, love solving complex problems, and want your work actually to mean something, you'll fit right in. But here's the fun part-we don't just deliver results; we're shaping the future of marketing. Ready to build something that breaks the mold? About The Role *Please note: internally, this role is titled Senior Manager, Revenue Operations* We are seeking a Revenue Operations Senior Manager with strong operational, technical, and client-facing experience to help deliver world-class execution within our Marketing Operations and Revenue Operations practice. The ideal candidate brings 3-5+ years of client-facing RevOps, Marketing Ops, or program management experience, customer-side or agency-side, with a proven ability to manage cross-functional teams, own client relationships, and execute complex projects across Asana, Harvest, CRM/MAP platforms, and multi-channel revenue workflows. You'll work closely with the COO, acting as both a strategic partner and an operational leader. This role requires a growth-minded operator who can manage team workflows, oversee client deliverables, surface cross-sell opportunities, and maintain deeply technical fluency across the RevOps ecosystem. You will lead day-to-day execution and take on client work as needed to ensure deadlines are met and client relationships thrive. Key technical and operational competencies for this role include Asana project management, Harvest project tracking, analytics and platform expertise, lifecycle operations, cross-functional collaboration, and a proven ability to manage both people and processes that drive revenue impact. You will support and lead your team on strategy and drive results for clients. This role will involve ongoing collaboration across multiple departments, people management, and critical client-facing interactions. Managers play an essential role at Directive. They are directly responsible for both client and employee retention, and their performance is directly reflected in our P&L! What you offer: Managed teams for a minimum of 2-3 years in the past and have been working in the Operations space for at least 5 years Demonstrated experience managing project workflows and building structured execution plans in Asana or project management tools Strong fluency in Harvest or time tracking tools for project builds, time review, and operational accuracy Deep expertise in one or more RevOps/MarOps platforms (HubSpot, Salesforce, Marketo, Pardot, etc.) Ability to learn rapidly and dive into new tools, platforms, and architectures as needed Proven ability to manage and prioritize multiple client relationships as both a primary and secondary point of contact Experience conducting audits, reviews, and technical diagnostics related to revenue and marketing operations Strong cross-functional collaboration skills, particularly with Account Strategists/Directors to identify cross-sell opportunities Excellent communication skills and the ability to influence Director-level stakeholders and clients A proactive, detail-oriented, data-driven mindset with an ownership mentality Roles & Responsibilities: Team Management & Internal Operations Manage internal team workflows, performance, and prioritization; ensure deliverables meet deadlines and quality expectations. Build and maintain Asana project plans, workflows, and task assignments Conduct Harvest project setups, monitor ongoing time allocation, and perform regular reviews to ensure project accuracy and profitability Lead weekly internal and client-facing leadership syncs, surfacing blockers, risks, and strategic recommendations Provide weekly summaries, status updates, and ongoing communication across internal and client stakeholders when necessary Client Ownership & Strategic Support Own key client relationships as the primary or secondary point of contact, ensuring strategic alignment and operational excellence Lean into client work when needed - supporting reviews, troubleshooting, and direct execution of RevOps deliverables. Support audits across CRM/MAP environments, tracking, lead flow, lifecycle automation, and reporting infrastructure. Translate technical insights into actionable, business-focused recommendations delivered through email, Slack, Zoom, and live presentations. Collaborate closely with Account Strategists/Directors to surface expansion opportunities across Marketing Ops, RevOps, Paid Media, and Analytics. Execution & Technical Delivery Clients experience greater operational clarity, improved reporting accuracy, and stronger RevOps performance - reflected in NPS, retention, and renewals. You regularly identify cross-sell opportunities and help expand client accounts through proactive RevOps roadmapping You run your book of business efficiently, creating the conditions for additional team members to be hired to support the scale you've driven. You mentor emerging team members, sharing playbooks, processes, and best practices to elevate the overall RevOps practice. Here's what success looks like: You effectively audit, scope and provide guidance on RevOps projects and retainers You grow your client accounts through strategic RevOps roadmapping and cross-functional collaboration Clients experience improved data accuracy, cleaner reporting, and better revenue insights, reflected in stronger NPS and retention rates You reach a point of scale where we hire additional team members to support the client load you've grown You mentor new hires, sharing technical processes and helping build our RevOps practice What We Offer 🏠 We have a set living wage at Directive 🙏 Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents Benefits to Support the Whole Person: 🧠 Mental - Access to certified therapists through Spring Health, membership to Headspace 💪 Physical - Gympass 🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave 💰 Financial - Traditional and Roth 401(k) with a 3% company match 🌟 Bonus - Annual bonus based on tenure, which scales in total amount over time 🌴 Annual Anniversary Trip to Newport Beach, CA with peers and executive leadership for fun and entertainment! Work Environment Requirements As a remote-first company, you'll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia. For global locations, you must have established and current work authorization and permanently reside in that country. This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to *******************************. Additional Information At Directive, one of our core values is People First. We're committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #LI-DC1
    $113k-167k yearly est. Auto-Apply 4d ago
  • (Senior)Manager, US People Operations

    Idinsight 4.0company rating

    Remote ground operations superintendent job

    (Senior) Manager, US People Operations We amplify social impact by partnering with leaders to develop tailored solutions. Our mission is to use data and evidence to help leaders combat poverty worldwide. IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a wide range of data and evidence tools, including randomized evaluations and machine learning, to help decision-makers design effective programs and rigorously test what works to support communities. We work with governments, multilateral agencies, foundations, and innovative non-profit organizations in Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas. We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact we: Support clients' use of data and evidence for routine and major decision-making. Inform funding decisions - toward high-impact initiatives and away from less effective programs or approaches. Create and share tools, knowledge, and ideas that expand the use of data and evidence for social good. Our diverse, growing team of roughly 250 outstanding colleagues operates in eleven countries around the world. Learn more about our mission and values at ****************** About the (Senior) Manager, US People Operations We're seeking a skilled and experienced people operations professional for our new Manager role to support both our US People Operations and the business operations of IDinsight's US entity. While the number of IDinsight staff in the US is small (less than 20), we have employees working fully remotely in 15 states, which adds complexity and challenge to the job. This is a hands-on role in a mission-driven, lean, rapidly evolving non-profit environment. You will work remotely and independently, while also having the opportunity to collaborate with and learn from Regional and Global Operations colleagues and other teammates around the world. This role requires a strong work ethic, attention to detail, consistency, high-quality execution, strategic thinking, excellent prioritization, and ownership. Those who are self-motivated, reliable, comfortable working fully remotely, able to persist in getting occasional bureaucratic people operations tasks done - while also eager and interested in strategic “big picture” thinking and planning - will thrive. The Manager, US People Operations will report to the Director, Global People Operations, along with a dotted line to the Chief Operating Officer (COO), and will be responsible for the following workstreams: US People Operations Oversight and Special Projects Working closely with other Operations, Finance, and Legal colleagues, this role will be responsible for the independent execution of complex projects, leading US-focused strategic planning, understanding compliance requirements, and ensuring compliance within the US. With the support and guidance of the Director, Global People Operations, and the COO, brainstorm and scope out US People Operations special projects to lead and execute. Examples include: researching, recommending, and rolling out a new 401K retirement plan for US employees; more efficient methods for achieving Human Resources (HR) and other compliance requirements (e.g. PEO, business compliance services); and the revamp and update of the US employee handbook. US Human Resource Administration Lead US-related onboarding/offboarding of US-based staff, consultants, interns, and volunteers. Oversee and administer US-specific benefits, including but not limited to Group Health Insurance, Flexible Spending Accounts, 401k retirement plan, and US holidays. Track and report US employee compensation changes monthly to the global payroll team. Support as needed with research and benchmarking for US benefits and compensation. Lead all tasks related to remote US office administration, including but not limited to managing US office mail, US voicemail, US co-working space, US Ops correspondence, US Ops team logins, and US Ops payments. Maintain accurate personnel files and manage US HR records in HRIS. Conduct audits, file benefit-related annual reports, and complete other tasks to ensure HR compliance. US City, State, and Federal Compliance and IDinsight Inc Entity Compliance Working with IDinsight teammates, service providers, and city/state agencies, maintain good standing as an employer in all US states where employees are based, including ensuring all reports are filed and all invoices are paid in a timely manner. Working with IDinsight teammates, service providers and city/state agencies, research requirements and register as needed to set up city/state-specific payroll withholding taxes, paid family and medical leave plans, unemployment, worker's compensation, and other mandatory registrations. Play an important role in ensuring IDinsight's compliance with US federal, state and city labor, employment, tax, and nonprofit-specific regulations. Timely sharing of IDinsight Inc entity documentation as needed within the organization. Work closely with other IDinsight teammates to complete other tasks, as needed, to ensure compliance for the IDinsight Inc US entity, including the annual IRS 990 Form. Collaborate and Support Global Operations and Other Functional Teams Collaborate and support Global and Regional Operations colleagues - especially other Regional Ops Leads - and other functional teams (e.g., Finance, Systems) on additional special projects for the organization. Support Global Operations colleagues with the administration of global benefits, including but not limited to health insurance, travel, and professional development stipends. Support Global Operations colleagues with performance review cycles, performance management, and organization-wide surveys, goal-setting, and feedback efforts. Identify, utilize, and share experience with colleagues on using AI to improve HR and business operations. Qualifications 5-10 years of progressively responsible people operations/HR experience within the United States or with an organization with U.S. operations and remote employees based in multiple US states; Strong preference for experience working in People and Business Operations with rapidly growing international nonprofit or social enterprise organizations; Experience with most or all of the following areas of operations/HR: US city, state, and federal payroll taxes and deductions; US city, state, and federal paid family leave policies and compliance; 401K plan administration and compliance; US health insurance policies and compliance; Other standard benefits provided by non-profit organizations for US-based employees; US non-profit organization insurance policies and compliance; US non-profit state registrations and compliance; Willingness to quickly develop proficiency in any areas of deficit. Willingness to roll up sleeves and handle all aspects of an organization's US operations/HR needs from routine and sometimes bureaucratic tasks to high-level strategy discussions; Well-organized and strong attention to detail, while being able to zoom out and understand the big picture. Strong ability to maintain integrity and confidentiality in complex situations, and handle sensitive information, data, and issues with mature and discreet professionalism; Demonstrated track record as flexible and a self-starter and independent contributor, including comfort with ambiguity and dynamic, fast-paced environments and work streams; Strong communication skills in multiple fora (written communications, public speaking, teamwork, and upward management); Ability to learn quickly; Ability to mentor and coach teammates Passionate about global development and social impact; Experience working in international, cross-cultural, and diverse teams (preferred). Professional development Skill and career development are core to IDinsight's values and long-term impact strategy, and have been noted highlights of teammates' experiences. IDinsighters receive significant mentorship from IDinsight leadership, support from talented peers, and are given considerable autonomy when ready. They maintain professional development plans and are given "stretch" opportunities designed to strengthen a variety of skills. Real-time feedback is embedded in our culture and formal structure enables maximum professional growth. Additionally, teammates have access to an annual professional development stipend that they are encouraged to utilize to explore their career interests and develop their skills. Nuts & bolts Location Remote, anywhere in the US (with preference for Eastern Time Zone). Start date The start date of this position is December 2025, with preference for candidates who can start immediately. We expect a 2-year minimum commitment, with regular professional development conversations and potential for a long-term career at IDinsight. Work authorization Applicants must be legally authorized to work in the United States for this position. IDinsight cannot sponsor visas for this role. Compensation Compensation is commensurate with the qualifications and experiences IDinsight is hiring for, and competitive within the global development sector. Please note that, as a non-profit, we are unable to provide compensation similar to leading private sector organizations. The salary range for this position in the US is as below. The final level placement and salary are dependent on the candidate's qualifications and experience. (In rare cases, salary may vary depending on the US location.) Manager: USD 60,000 to USD 71,000 Senior Manager: USD 71,000 to USD 82,600 Benefits We are proud of the people-focused benefits we offer, including comprehensive international health insurance, including dental and vision coverage; Flexible Spending Accounts, 401(k) retirement plan (with employer match for eligible employees), paid vacation, sick, and parental leave; technology and work from home stipends; a professional development stipend; and more. How to apply Please ensure that your CV includes relevant professional and personal experience as well as details on academic qualifications. Please note, headshot photographs, parental details, birth dates, marital status and other personal information not relevant to the application do not need to be included in your CV. Additionally, we strongly encourage you to use your cover letter to highlight why you want to work for IDinsight specifically, and what has prepared you to succeed in the role you're applying for. A customized cover letter is an important part of IDinsight's recruiting process as it allows us to understand your motivations for the position, relevant skills, and clarity of writing. More information, including details on IDinsight's hiring process and frequently asked questions, can be found online at IDinsight Careers. Any questions should be directed to *********************. IDinsight's commitment to reducing power asymmetries IDinsight is committed to reducing power asymmetries in the social sector. Our commitment to diversity, equity, and inclusion reflects our understanding of the need for the sector to abandon unhealthy practices of the past. We wish to be part of a new generation of international NGOs who are honest about this history and transparent about our role in the present. Our commitment is also aligned with the impact of our work. We seek a workforce that is inclusive of a variety of perspectives that will help us refine and improve our methods and relationships, and strengthen the services we provide our clients and their communities or constituencies. The following commitments represent our vision for the IDinsight team: IDinsight will have greater representation from the populations with whom we work and clients we serve. IDinsight will have greater representation from the countries in which we work. Across all countries in which we recruit, we will seek greater representation from historically excluded communities. IDinsight will foster an inclusive work culture that empowers a diverse team to do their best work. IDinsight is committed to non-discrimination in our recruitment, employment practices, and organizational culture, regardless of people's age, disability, gender, gender identity, genetics, national origin, race, color, religion or belief, sexual orientation, protected veteran status, or any other characteristic or status protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $111k-159k yearly est. Easy Apply 46d ago
  • Sr. Manager, Clinical Site Operations

    Karius 4.2company rating

    Remote ground operations superintendent job

    About KariusKarius is a life science, venture-backed clinical metagenomics company, focused on elevating patient care through microbial insights. We are committed to advancing diagnostic science and technology to optimize the diagnosis and treatment of infectious diseases. Through the use of genomics and AI, we are driven to improve the diagnostic landscape for infectious diseases. Karius delivers unprecedented diagnostic insight detecting microbial cell-free DNA circulating in the body to assist physicians to make rapid treatment decisions. Leads and mentors a team of Clinical Research Associates (CRAs), and serves as the Clinical Operations site-level lead for assigned protocol(s), with end-to-end accountability for site strategy, selection, activation, performance, and close-out. This role is responsible for building and executing site management plans, ensuring adherence to clinical trial protocols, GCP regulatory requirements, and driving high-quality monitoring and data integrity across the study. Accountable for CRA training and performance, proactive issue identification and resolution, review of monitoring deliverables for quality and trends, and partnering closely with the cross-functional clinical study team to ensure project milestones are achieved. Why Should You Join Us?Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The company's platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood, and helping industry accelerate the development of therapeutic solutions. The products Karius offers today are some of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our tests are the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale. Reports to: Director, Clinical Operations Location: Redwood City, CA (Hybrid) or Remote (USA) Primary Responsibilities• Owns and executes site identification, feasibility, and selection strategy in partnership with Clinical Development and other stakeholders. • Develops and maintains site feasibility tools (questionnaires, scoring, prioritization criteria) aligned with protocol needs.• Leads feasibility outreach, evaluates investigator/site capabilities (patient access, competing trials, staffing, lab/diagnostic readiness), and recommends final site list.• Oversee site management and continuously assess study performance, ensuring adherence to timelines and quality expectations.• Lead Site Initiation Visits with strong, clear communication to set expectations and align site staff on study requirements.• Accountable for site startup timelines and deliverables, including SIV readiness, regulatory collection, and activation decision-making.• Tracks and unblocks CTA/budget execution, IRB/EC approvals, and essential document completeness.• Ensures sites are trained on protocol, systems, and study workflows; confirms training completion and readiness for first subject first visit (FSFV).• Oversees creation and execution of site activation plans with clear critical path, milestones, and risk mitigations.• Establishes site performance expectations and KPIs (activation, enrollment, data quality, responsiveness, protocol adherence).• Monitors performance dashboards and trends; leads remediation and escalation plans for underperforming or at-risk sites.• Facilitates regular site touchpoints (e.g., monthly calls, recruitment reviews) to sustain momentum and troubleshoot barriers.• Drives enrollment optimization strategies and supports sites with recruitment toolkit/materials as applicable.• Conduct monitoring visits at assigned sites as needed to support quality, compliance, and enrollment goals.• Lead and mentor the CRA team, hold regular meetings, and provide day to day guidance to drive efficiency, consistency, and high quality execution.• Ensure all monitoring activities follow the Clinical Monitoring Plan, ICH GCP guidelines, and applicable local regulations.• Review monitoring visit reports, data metrics, and protocol deviations to identify trends, risks, and opportunities for corrective or preventive action.• Oversees management of protocol deviations, violations, and consent noncompliance; partners with QA/Medical as needed.• Ensures inspection readiness at site and study levels; supports audits and inspections, including prep and follow-up actions.• Contribute to the creation of training materials and train CRAs on study specific requirements, reinforcing compliance with all protocols and procedures.• Address study specific questions, troubleshoot operational challenges, and manage escalations to resolution in a timely manner.• Partner and support the Clinical Trial Manager (CTM) to provide operational expertise, status updates, and insight into study progress, risks, and obstacles.• Ensure sites maintain complete and current Investigator Study Files and remain inspection ready at all times. What's Fun About the Job?Karius is operating at the edge of what is now known to be possible in diagnostics. With that, comes a wave of new and incredible challenges and opportunities. To deliver on that value, you will be tapping into some of the most advanced technologies, architecting and innovating where the current solutions simply don't suffice. You will get to see how much your work really matters. Travel: up to 60% within the United States. Physical RequirementsSubject to extended periods of sitting and/or standing, vision to monitor and moderate noise levels. Work is generally performed in an office, lab or clinical environment. Position Requirements• Bachelor's degree in a life sciences or health-related field required.• Proven success in multi-site management. • 8+ years of clinical trial experience to include study monitoring; experience with LDTs or in vitro diagnostic devices strongly preferred.• 3-5 years of personnel management experience.• Strong knowledge of FDA regulations, ICH-GCP guidelines, and clinical trial operations.• Ability to travel frequently, sometimes on short notice, and manage travel logistics effectively.• Proficiency in Microsoft Office and clinical trial management systems (CTMS) required.• CCRA/CCRP certification is desired. Personal QualificationsThis position requires excellent communication and interpersonal skills, attention to detail, and advanced problem solving. DisclaimerThe above is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of Karius. Equal Opportunity EmployerAt Karius, we value a diverse and inclusive workplace and provide equal employment opportunities for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual's race, color, sex, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at *********************** and we will accommodate qualified individuals with disabilities.
    $104k-152k yearly est. Auto-Apply 5d ago
  • Senior Revenue Operations Manager

    Secureframe

    Remote ground operations superintendent job

    At Secureframe, we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes' next billion dollar startups, TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards. As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking. Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google's AI Fund), BoxGroup, Village Global, and many more. About the Role We're a fast-growing SaaS company and believe Revenue Operations is foundational to scaling. We are looking for a Senior Revenue Operations Manager to drive the next phase of Secureframe's growth. You'll work directly alongside our Vice President of Sales and partner closely with Sales, Marketing, Finance, Customer Success, and Executive Leadership. This is a highly strategic yet hands-on role: to build and optimize the systems and processes that enable us to scale efficiently and fuel our revenue growth. Benefits Medical, dental, and vision benefits for you and your dependent(s) Flexible PTO 401(k) Paid family leave Ground floor opportunity as an early member of the team What you'll do: Sales & Revenue Strategy Act as a strategic partner to our VP of Sales and other GTM Leadership, owning the structure and performance of our entire go-to-market operation. Lead territory design, quota setting, and resource allocation in support of Secureframe's ambitious revenue targets. Define and manage the GTM operating rhythm, including pipeline reviews, forecast meetings, and exec-level reporting. End-to-End Sales Operations (inclusive of full ownership of Sales Tech Stack) Serve as our Salesforce administrator. Own the configuration and performance of our sales tech stack - Salesforce, Gong, Apollo, Instantly, Clay, Clari, etc. Build scalable, repeatable frameworks for pipeline generation, opportunity management, and conversion optimization. Ensure pipeline health, seller accountability, and revenue predictability through rigorous systems and clean data. Forecasting & Commercial Intelligence Own revenue forecasting and scenario modeling in partnership with Sales and Finance. Deliver insight-rich reporting and dashboards to the VP of Sales and Executive stakeholders. Identify strategic levers and GTM improvements through trend analysis, win-loss, and productivity tracking. Who we're looking for 6-8 years of experience in Revenue Operations, Sales Strategy, or GTM leadership within fast-scaling SaaS or AI-driven businesses. 2+ years of Salesforce Administrator experience. Hands-on configuration (objects/fields, automation/flows, validation, reporting) Demonstrated ownership of forecasting, pipeline inspection, territory/quota design, and lead routing/attribution AI-native operator with a track record of evaluating, implementing, and scaling AI-driven tools and workflows (e.g., Cursor, sales copilot/agents, Gong/Clari insights, AI-powered sequencing and data enrichment) to improve go-to-market efficiency Understanding of CPQ tools and processes; preference for Zuora and Salesforce CPQ (quote-to-cash, pricing, approvals, downstream billing/ARR impacts) Understanding of top-of-funnel operations and the SDR function; experience improving lead to opportunity conversion via routing, scoring, SLAs/speed-to-lead, sequencing, and SDR tooling (e.g., Apollo, ChiliPiper, Clay, Instantly, nooks) Proven process design chops; crisp documentation and change management Excellent cross-functional communicator; bias for action, iteration, and measurable outcomes Exceptional analytical and quantitative skills. Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company. Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate). We've become aware of fraudulent job offers and recruiters falsely claiming to represent Secureframe. Please note: 1. Official Communication: All genuine Secureframe recruiting communication and job offers are sent ********************* email addresses. 2. No Fees: We never ask for payments or fees from job applicants at any stage.
    $106k-150k yearly est. Auto-Apply 42d ago
  • Sr. Campaign Operations Manager

    Lumin Digital

    Remote ground operations superintendent job

    The Senior Campaign Operations Manager will lead the planning and execution of cross-functional, targeted marketing campaigns across paid outbound channels, including Display (via Demandbase), LinkedIn Ads and InMail, and HubSpot Sales Sequences. This role blends strategic oversight with hands-on execution to ensure campaign planning, production, and performance are seamlessly coordinated across Product Marketing, Brand & Content, Program Management, and Commercial Operations.This role will drive alignment, manage timelines and deliverables, and oversee asset development and performance tracking to optimize demand generation and brand growth. Additionally, this role contributes to the development of campaign messaging and design, ensuring consistency, impact, and alignment with Lumin Digital's overall marketing strategy. Essential Functions and Responsibilities:Lead end-to-end campaign development and execution, translating strategic ideas into actionable plans through launch, optimization, and retrospective review across multiple outbound channels (e.g., LinkedIn Ads, Display, Email, and Landing Pages).Coordinate cross-functional collaboration with Brand, Content, Lifecycle, PR, Product Marketing, and Operations teams to ensure alignment, accountability, and seamless campaign delivery.Maintain and manage campaign calendars, defining clear timelines, owners, milestones, and deliverables for all initiatives.Oversee campaign optimization, monitoring performance to refine targeting, creative, and messaging, while phasing out low-performing tactics and integrating new content.Ensure alignment of all campaign inputs-including audience targeting, positioning, creative assets, and content-to drive brand awareness, engagement, and demand generation.Collaborate with platform operators (Demandbase, HubSpot, and WordPress) to ensure accurate targeting, scoring, and technical execution of go-to-market campaigns.Implement and manage campaign tracking infrastructure, including UTM tagging, taxonomy, and documentation to support accurate reporting and performance insights.Partner with the Analytics team to assess campaign effectiveness through key metrics such as influenced pipeline, engagement, and conversion performance, and lead post-campaign retrospectives.Serve as the central campaign operations hub, communicating status updates, enforcing standardized templates and processes, and keeping Sales, Customer Success, and Executive stakeholders informed of key campaign activities.Perform other duties as assigned. Position Specifications Education: Bachelor's degree in Business, Marketing, or related field or equivalent combination of education and experience preferred Experience:5 years of experience in B2B marketing, including substantial hands-on work developing and executing integrated, multi-channel campaigns for technical or SaaS products.Demonstrated experience managing outbound campaigns across LinkedIn Ads, Display/ABM platforms (e.g., Demandbase), and marketing automation systems (HubSpot, Marketo, or similar).Track record of success collaborating with Product Marketing, Brand, Content, and Sales to align campaign objectives, messaging, and audience targeting.Experience in high-growth SaaS environments, ideally within fintech or digital technology sectors. Knowledge, Skills, & Abilities:Strong understanding of B2B demand generation and account-based marketing (ABM) frameworks, including campaign planning, audience segmentation, and measurement.Ability to balance strategic thinking and tactical execution, managing detailed campaign deliverables while maintaining alignment to high-level goals.Analytical mindset with the ability to interpret campaign metrics, extract insights, and recommend actionable optimizations.Proficiency with marketing tools like Asana, Demandbase, HubSpot, and WordPress, Confluence, etc.Exceptional communication, collaboration, and stakeholder management skills-able to influence without authority and build trust across teams.Highly organized, with meticulous attention to process, documentation, and follow-through.Curious, adaptable, and motivated by continuous improvement and performance outcomes.Thrives in a fast-paced, high-autonomy environment that values accountability, creativity, and data-driven decision-making. Travel: Minimal, generally 12 days or less per year LIFE AT LUMIN DIGITAL Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base. Lumin is 100% cloud-native, purpose-built to unlock the full advantages of the cloud for financial institutions and their users. At Lumin, we thrive on curiosity and innovation. Our culture fosters trust - in our expertise and decisions, respect - for diverse perspectives and talents, and boldness - in pursuing innovative paths. These values guide us, shaping a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered. Focused on continuous improvement and innovation, we encourage our team to explore, experiment, and put new ideas into action, challenging the usual way of doing things. Lumin Digital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law. For more information, visit lumindigital.com.
    $106k-150k yearly est. Auto-Apply 41d ago
  • Senior Operations Manager, Enterprise Ambient AI

    Commure + Athelas

    Remote ground operations superintendent job

    At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more - all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide - more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune's Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role We are seeking a Senior Ops Manager, to lead the successful implementation and adoption of Commure's Ambient AI product suite across our enterprise healthcare clients. This leadership role is pivotal in ensuring seamless client onboarding, accelerated time-to-value, and long-term adoption success. You will directly manage a team of implementation specialists, own relationships with strategic clients, and dedicate a portion of your time to driving process improvements, removing blockers, and building scalable onboarding and implementation practices across the organization. This role is fully remote with required travel 25-50%. What You'll Do Team Leadership & Strategic Enablement (≈20%) Directly lead, mentor, and develop a team of implementation specialists, ensuring high performance, professional growth, and accountability. Drive continuous improvement in implementation processes, including playbooks, onboarding workflows, and issue resolution approaches. Proactively identify and remove blockers that slow down implementations or adoption. Partner cross-functionally to define and refine onboarding and implementation methodologies that scale. Client Implementation & Delivery (≈80%) Oversee end-to-end implementation projects for new strategic clients, from kickoff through go-live and steady state. Develop and execute comprehensive implementation plans aligned with client objectives and timelines. Coordinate cross-functional teams (IT, clinical staff, administrative personnel) to ensure smooth implementations. Configure and customize Commure solutions to meet client-specific workflows. Own and nurture C-level client relationships during implementation, ensuring satisfaction and adoption. Establish and track KPIs to measure implementation success and adoption. Collaborate with Product and Engineering teams to resolve technical issues and feed insights back into product roadmaps. Operational Excellence Oversee the creation and maintenance of implementation documentation, best practices, and training resources. Ensure standardized use of tools (e.g., Retool, Looker/Tableau, SQL) to build dashboards, track progress, and deliver insights. Build and automate reporting solutions to improve transparency and accountability across implementations. What You Have Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field. 7+ years of experience in SaaS technology, healthcare technology, or similar roles, with at least 2+ years of direct team leadership. Proven ability to lead teams through complex enterprise-scale implementations. Strong technical aptitude with data analysis (excel and SQL preferred) and data visualization tools (Looker, Tableau). Excellent project management skills and ability to oversee multiple strategic implementations simultaneously. Superior communication and presentation skills, particularly with C-level stakeholders. Experience with change management and stakeholder engagement in healthcare or enterprise environments. Ability to travel up to 25% - 50% of time. Nice to Have Master's degree in a relevant technical or healthcare field. Familiarity with AI/ML technologies in healthcare. Deep understanding of healthcare workflows and EHR systems. Experience with low-code platforms (Retool preferred). Ability to write/understand basic JavaScript and SQL. Background in clinical documentation or medical scribing. Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending ******************, @commure.com ****************. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
    $106k-150k yearly est. Auto-Apply 60d+ ago
  • Strategy & Operations Senior Manager, Growth

    Lantern Care

    Remote ground operations superintendent job

    About Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. About You: You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with. You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change. Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. You thrive in a Team Environment. Collaboration is key in innovation and creating change. These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process. About the Opportunity Lantern is in hyper-growth. To maintain this pace and to unlock the large market potential, Lantern expects to double the GTM teams over the next 12 months. About the Team Commercial Strategy & Operations (“CSO”) (i.e., Lantern's Revenue Operations team) supports the President and his broader go-to-market function, including Sales, Client Success, Marketing, Channel Partners (health plans, ecosystem partners, and benefits consultants/brokers), and Provider Network Development. CSO is responsible for Commercial strategy, planning, insights, systems/tools, process, and data. This role sits within CSO and directly supports Growth Marketing (b2b demand generation, sales development) and Consumer Growth (b2b2c marketing to our members to improve engagement and utilization). The Marketing organization drives revenue growth in two ways: Generating new client demand by targeting and converting employer prospects, and Driving member activation and engagement through Consumer Marketing programs that help members understand their healthcare options, access high-quality care, and realize the full value of Lantern's provider network. Your Mission Reporting to the Director of Commercial Strategy & Operations, the Strategy & Operations Senior Manager, Growth will serve as an operational backbone for Lantern's Marketing organization. You will partner with Marketing leadership to translate strategy into execution by improving lead quality and attribution visibility across employer and member funnels, enhancing tooling and reporting within Salesforce, and proactively identifying bottlenecks that limit conversion and revenue growth. You will help establish the rhythm of business for the Marketing organization, streamline workflows and build new operational capabilities that reduce manual work and scale with the business. Ultimately, your efforts will directly drive revenue growth by enabling more efficient, data-driven, and effective Marketing operations. What You Will Do Partner closely with Marketing leadership team to translate strategy into clear operational plans, goals, and execution rhythms Build and maintain dashboards and KPIs that monitor Marketing team's performance and provide actionable insights Identify operational bottlenecks across the Marketing workflows and design + implement solutions to improve them Collect and translate business requirements for Salesforce and Marketing tools to improve reporting, attribution, and operational workflows Establish and run the rhythm of business for Marketing teams, including forecasting, weekly performance reviews, and cross-functional reporting. Project-manage Marketing cross-functional processes that enable more effective collaboration among GTM teams (e.g. Sales, CS, etc.) Support executive, Commercial, and board-level reporting with insights that connect marketing activity to revenue, case creation, and member activation Support Marketing leadership with annual planning (e.g., budget, org design, OKRs, etc.) What You Will Bring Bachelor's degree in a business or related field 5-7 years of experience in Business Operations at a high-growth company or prior experience in management consulting Experience driving cross-functional initiatives with executive stakeholders Excellent Salesforce.com, Excel and PowerPoint skills Self-directed and high attention to detail Take ownership: you operate autonomously vs. waiting for direction; you hold yourself and others accountable to outcomes; and you finish what you started Excel at building connections, enjoy working collaboratively, and can quickly establish rapport and trust with partners across the company Quantitative mindset; can establish KPIs and OKRs that underpin success and team effectiveness, and you can independently interpret the data to articulate the 'so what' Bonus: experience working in healthcare point solutions, healthcare or working within a Marketing organization Preference for NYC-based Candidates Benefits Medical Insurance Dental Insurance Vision Insurance Remote workplace Short & Long-Term Disability Life Insurance 401k with company match Paid Time Off Paid Parental Leave Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
    $106k-150k yearly est. Auto-Apply 5d ago
  • Senior Manager, Pharmacovigilance Operations

    Axsome Therapeutics 3.6company rating

    Remote ground operations superintendent job

    Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain's biggest problems so patients and their loved ones can flourish. For more information, please visit us at ************** and follow us on LinkedIn and X. About This Role Axsome Therapeutics is seeking a Senior Manager, Pharmacovigilance (PV) Operations to develop KPIs which are relevant to measure quality of the PV system. The Senior Manager, PV Operations is responsible for oversight of the PV Compliance system, including monitoring case processing KPIs, monitoring ICSR submission timeline, monitoring ICSR reconciliation activities, creating and maintaining SOPs and / or WIs, contractual agreements involved PV activities, facilitating the periodic safety report activities, and ensuring inspection readiness. The Senior Manager, PV Operations will report directly to the Senior Director, PV Operations and will work cross-functionally with different departments, including Clinical Development, Commercial, Medical Information, Medical Affairs, Quality, Regulatory and Legal, as well as multiple external Service Providers. This role is based at Axsome's HQ in New York City with an on-site requirement of at least three days per week. We are unable to consider candidates who are looking for fully remote roles. Job Responsibilities and Duties include, but are not limited to, the following: Track all deviations and investigations related to PV; ensure the closure of CAPAs in a timely manner Ensure Inspection Readiness of the PV department Create and maintain Safety Data Exchange Agreement (SDEA) with Business Partners Be the PV point of contact (POC) for commercial, market research, patient support / assistance program to evaluate contractual obligations of PV language and AE / PQC training to Third Party Vendors Maintain all contracts related to PV department Create and update a company reconciliation tracker to maintain all ICSR reconciliations for Market Research, PAP, PSP, social media, company websites, company social media Develop and maintain KPIs and QC process for all vendors performed processes Perform AE / PQC training to the relevant Third-Party Vendors Develop a robust process to monitor the safety mailbox and maintain the oversight Update or create PV-related quality documents Assist data entry tasks daily Requirements / Qualifications Bachelor's degree required. Master's degree in science, and other health care professional degree preferred 5+ years of experience in Pharmacovigilance Operations Extensive experience in case processing, regulatory requirements of ICSRs, MedDRA, WHODD, project management Some experience in signal detection Ability to work on site Monday, Tuesday & Thursday. We are unable to consider candidates who are looking for fully remote roles Experience and Knowledge Knowledge of ICH E2B(R2) and (R3) specifications and entry guidance Knowledge of global pharmacovigilance reporting rules and timelines, including but not limited to Health Canada, FDA and EMA Ability to interpret health and medical records such as adverse event reporting forms, a discharge summary, etc. Experience with clinical and/or post-marketing case processing, including medical terminologies, MedDRA and WHO DD coding and narrative writing Experience with safety database; ARISg is a plus but not mandatory Experience with Veeva is a plus but not mandatory Excellent in detailed-oriented tasks Salary & Benefits (HR will complete) The anticipated salary range for this role is $140,000 - $160,000. We encourage candidates of all levels to apply as there may be flexibility on final job title and responsibilities. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package. Axsome is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, sexual orientation, gender identity, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members. Only approved vendors who have been explicitly asked to support a specific search will receive access to our Applicant Tracking System to submit candidates for consideration.
    $140k-160k yearly Auto-Apply 21d ago

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