How To Become A Ground Support Agent: What It Is and Career Path

What is a ground support agent and how to become one

Updated January 8, 2025

2 min read

There is more than meets the eye when it comes to being a ground support agent. For example, did you know that they make an average of $21.53 an hour? That's $44,789 a year! Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

ScoreGround Support AgentUS Average

Salary

3.5

Avg. Salary $44,789

Avg. Salary $59,228

Stability level

6.6

Growth rate 10%

Growth rate 0.3%

Diversity

7.3

Race

American Indian and Alaska Native 0.82%

Asian 14.58%

Black or African American 8.05%

Hispanic or Latino 19.84%

Unknown 6.81%

White 49.90%

Gender

female 31.98%

male 68.02%

Age - 41.5

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41.5

Stress level

6.6

Stress level is high

7.1 - high

Complexity level

5.0

Complexity level is intermediate

7 - challenging

Work life balance

3.5

Work life balance is poor

6.4 - fair

Key steps to become a ground support agent

Explore ground support agent education requirements

Most common ground support agent degrees

Bachelor's

34.2 %

High School Diploma

29.9 %

Associate

19.7 %

Start to develop specific ground support agent skills

Skills	Percentages
Safety Procedures	32.68%
Belt Loaders	20.38%
FAA	13.05%
Outbound Calls	9.82%
FBO	7.98%

Complete relevant ground support agent training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New ground support agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a ground support agent based on U.S. Bureau of Labor Statistics data and data from real ground support agent resumes.

Research ground support agent duties and responsibilities

Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
Maintain all aircraft maintenance logs and scheduling of FAA require inspections.
Welcome passengers with departing and arriving information of the FBO.
Utilize tugs, pallet dollies, and perform freight running activities.

Prepare your ground support agent resume

When your background is strong enough, you can start writing your ground support agent resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a ground support agent resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable ground support agent resume templates

Build a professional ground support agent resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your ground support agent resume.