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Ground Support Agent Careers

There is more than meets the eye when it comes to being a ground support agent. For example, did you know that they make an average of $19.52 an hour? That's $40,600 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Ground Support Agent Do

There are certain skills that many ground support agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and customer-service skills.

When it comes to the most important skills required to be a ground support agent, we found that a lot of resumes listed 29.4% of ground support agents included safety procedures, while 17.5% of resumes included customer service, and 16.3% of resumes included outbound calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the ground support agent job title. But what industry to start with? Most ground support agents actually find jobs in the transportation and professional industries.

How To Become a Ground Support Agent

If you're interested in becoming a ground support agent, one of the first things to consider is how much education you need. We've determined that 24.8% of ground support agents have a bachelor's degree. In terms of higher education levels, we found that 3.4% of ground support agents have master's degrees. Even though some ground support agents have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a ground support agent. When we researched the most common majors for a ground support agent, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on ground support agent resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a ground support agent. In fact, many ground support agent jobs require experience in a role such as customer service representative. Meanwhile, many ground support agents also have previous career experience in roles such as cashier or sales associate.

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Average Salary
Average Salary
Job Growth Rate
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Job Openings
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Ground Support Agent Demographics



59.7 %


34.1 %


6.2 %



60.2 %

Hispanic or Latino

20.0 %


9.2 %

Foreign Languages Spoken


29.4 %


11.8 %


11.8 %
See More Demographics

Ground Support Agent Education


14.7 %



28.5 %


25.3 %

High School Diploma

22.2 %
See More Education Info
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Top Skills For a Ground Support Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 29.4% of ground support agents listed safety procedures on their resume, but soft skills such as speaking skills and writing skills are important as well.

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Top Ground Support Agent Employers

1. GAT Airline Ground Support
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2. Delta Air Lines
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3. Jet Aviation
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4. Continental
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5. Allegiant Air
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6. United States Navy
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Updated October 2, 2020