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Ground support agent skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical ground support agent skills. We ranked the top skills for ground support agents based on the percentage of resumes they appeared on. For example, 32.7% of ground support agent resumes contained safety procedures as a skill. Continue reading to find out what skills a ground support agent needs to be successful in the workplace.

9 ground support agent skills for your resume and career

1. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how ground support agents use safety procedures:

Worked in compliance with all UAL safety procedures including verifying passenger identification and secure baggage handling.
Recorded work performed emergency equipment, safety procedures and appearance standards for use by supervisor.

2. Belt Loaders

Here's how ground support agents use belt loaders:

Upload and download luggage and operate various equipment such as belt loaders and deicing trucks.

3. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how ground support agents use faa:

Managed flight gate at RDU International by following FAA regulations and assure timely departures to ensure travel schedules were met.
Briefed passengers according to company and FAA requirements, ensured the completion of all required aircraft forms.

4. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how ground support agents use outbound calls:

Process outbound calls informing customers that delivery of product(s) route delays would occur.
Place outbound calls to merchants, UPS, manufacturers, and Best Buy store locations.

5. FBO

Here's how ground support agents use fbo:

Escort passengers from FBO to their Aircraft.
Welcomed passengers with departing and arriving information of the FBO.

6. Inbound Calls

Here's how ground support agents use inbound calls:

Process online application for services* Process inbound calls* Make outbound calls to verify information if needed
Answer inbound calls for Rogers Telecommunications based in Canada.

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7. Passenger Check

Here's how ground support agents use passenger check:

Enhance standard operating procedures by assisting baggage services, passenger check-in, and boarding process.
Assist passenger check in, reservation and gate (departure and arrivals).

8. Ground Support Equipment

Ground support equipment provides passenger and baggage handling, aircraft handling, and docking at an airport.

Here's how ground support agents use ground support equipment:

Ground Support equipment repair for Naval Aviation
Operated ground support equipment such as tugs, forklifts, and tow tractors.

9. Ticket Sales

Ticket sale is the selling of the rights to be a part of a sports event or show. The ticket sale grants each buyer access to the show or event and leaves everyone who isn't buying out of the show. It can also be referred to as the sums of money generated from the sale of tickets for an event or sports show. Over the years, laws have been enacted to prohibit the resale of tickets by unauthorized sellers.

Here's how ground support agents use ticket sales:

Crossed trained and provided back up for customers service, ticket sales, ground crew, gate service and security.
Completed ticket sales* Accommodated patrons before, during and after performances

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List of ground support agent skills to add to your resume

The most important skills for a ground support agent resume and required skills for a ground support agent to have include:

Safety Procedures
Belt Loaders
FAA

Outbound Calls
FBO
Inbound Calls

Passenger Check
Ground Support Equipment
Ticket Sales

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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