Group coordinator job description

Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.
Job Description:
The Virtual Group Therapy Coordinator will be primarily responsible for increasing access to quality telehealth group therapy for patients though the Optimizing Virtual Care (OVC) Initiative of CHCI. The OVC is a key and prominent new initiative, nationally funded to create and innovate with new models of virtual care that advance access and impact health outcomes with a particular focus on improving access to and quality of behavioral health services.
The Virtual Group Therapy Coordinator is a talented clinical social worker, MFT, or counselor, or other with a passion for and commitment to working with clients who are engaged in or would benefit from engagement in Group therapy. This clinician provides technical assistance to ensure the groups success, assist with therapeutic interventions, based on the needs of each patient, and promote group referrals.

ROLE AND RESPONSIBILITIES
Effectively engage and support clients across the lifespan with a variety of mental health disorders Develop and implement psychotherapy groups across the lifespan Support and oversee staff and trainees in the developing group psychotherapy curricula Utilize the agency's electronic health record (EHR) system to ensure accurate and timely completion of all required clinical documentation and outcomes data Learn about on-going group therapy sessions by observation Interface with a multidisciplinary team of mental health and medical professionals Assist in promoting referrals to groups by medical and behavioral health staff Collaborate with Virtual Telehealth Navigator to schedule patients Assist in scheduling patients for group sessions Virtual group therapy room setup for Hybrid In-person/virtual group sessions Follow-up with patients who are not consistently engaging in group therapy sessions Help to advertise and promote groups with patients Monitor group engagement data Assists with keeping group descriptions up to date Collaborate with Virtual Telehealth Care NavigatorAssist as needed with Text or call reminders to patients attending groups Provide excellent customer service to all patients

QUALIFICATIONS
Required Skills and Education

M.S.W., Masters in Counseling, MFT, or other license track mental health profession required Licensed in a mental health profession in Connecticut, or eligible to immediately become licensed preferred Minimum 1 year experience providing mental health diagnostic and treatment services Experience working with patients from culturally diverse backgrounds, and the ability to demonstrate cultural competence and sensitivity required Computer skills required; familiarity with Electronic Health System a plus Discretion and culturally sensitive attitude required Ability to work independently and collaboratively Superior organizational skills and attention to detail Verbal and written English fluency required; candidates with fluency in Spanish, Haitian Creole, or another language widely spoken in our community, a strong asset

Confidentiality of Information
Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies

Location:
Community Health Center of Danbury
City:
Danbury
State:
Connecticut

Time Type:
Full time

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

An authentic Arizona experience awaits at the Scottsdale Plaza Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.

The Reservations Group Coordinator is responsible for handling all transient reservations, faxes, email and telephone inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. Being able to multi task is critical along with handling a very large work load. Time management is key is this role.
+ Answer all incoming calls promptly, in an attentive, courteous and efficient manner.

+ Answer guest inquiries about hotel services, facilities and hours of operation.

+ Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.

+ Enter reservations into the computer according to standard operating procedures.

+ Communicate and work closely with the Sales Department concerning group bookings.

+ Maintain availability calendar and communicate all relevant information to the operations staff.

+ Maintain accurate files and reports.

+ Handle all special reservations, to include V.I.P. reservations, packages and discounts.

+ Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.

+ Attend and give input on trends and opportunities to maximize revenue.

+ Be able to perform all duties of Guest Services Agent and assist at front desk as needed.

+ Communicate availability to wholesalers.

+ Call for occupancy at area hotels.

+ File reservations and group contracts.

+ Review Reservations logbook and Guest Request log on a daily basis.

+ Send confirmations.

+ Process advance deposit/balance sheet.

+ Forecast packages according to hotel standards

+ High School diploma or equivalent required.

+ Experience in a hotel or a related field preferred.

+ College course work in related field helpful.

External Job Posting Title: Group Reservations Coordinator


Address1: 7200 N Scottsdale Rd

The recently opened Kimpton Alma Hotel serves as a perfect launch pad for those looking to explore all that San Diego has to offer. Located in the lively Gaslamp Quarter, the hotel features 211 stunning guest rooms and suites, reimagined modern flex space for meetings and celebrations, as well as a 7,000sqft pool deck to boot. A new hotspot for culinary talent, the Alma also includes several locally-focused concepts from renowned chef Jason Neroni, including an all-day café, an elevated cocktail and dining concept, and a casual wood-fired outdoor lounge.
Why We're Here

The recently opened Kimpton Alma Hotel serves as a perfect launch pad for those looking to explore all that San Diego has to offer. Located in the lively Gaslamp Quarter, the hotel features 211 stunning guest rooms and suites, reimagined modern flex space for meetings and celebrations, as well as a 7,000sqft pool deck to boot. A new hotspot for culinary talent, the Alma also includes several locally-focused concepts from renowned chef Jason Neroni, including an all-day café, an elevated cocktail and dining concept, and a casual wood-fired outdoor lounge.

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

You are a driven, ambitious individual with a real passion for sales and customer service. Utilize your extraordinary organization, computer, and property systems management skills to best assist our Sales Manager and support all aspects of group rooms booking and coordination!

Some of your responsibilities include:

* Complete contracts and proposals, correspond with clients, enter pertinent information into the Delphi sales system.
* Enter rooming lists.
* Turn groups definite and detail appropriately.
* Reconcile room blocks.
* Process commissions for accounting department.
* Assist the Sales Manager with researching potential clients, and sending out information to qualified leads.
* Provide support for the Business Travel Team as needed.
* Perform various administrative duties such as: typing, answering telephones, sending correspondence, etc. as required.
* We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

What You Bring

* 1 to 2 years of experience in hospitality sales or service preferred.
* Deep understanding of customer and market dynamics and requirements.
* Knowledge of Opera, Delphi, Microsoft Office suite is preferred.
* Able to address difficult situations with tact and attention to detail.
* Self-leader that works well with a team and on your own.
* Well organized, with excellent follow-up skills.
* Excellent communication skills both internally and externally.
* Flexible schedule, able to work shifts according to business need.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.