What does a group coordinator do?
Group coordinators are professionals who are responsible for planning and implementing events for a group of individuals. These events may have a different setting and could be a large or a small one. The group coordinator's responsibilities include setting up an event as well as the event budget, inviting and greeting guests, managing the event staff, and hiring vendors. Also, they resolve disputes by recommending and giving the possible solutions and make certain that quality service is provided to the guests. Skills required for the job include negotiation skills and compassion.
Group coordinator responsibilities
Here are examples of responsibilities from real group coordinator resumes:
- Manage group blocks by making sure that PMS and Delphi are interfacing correctly and maintaining cut off dates.
- Prepare and manage client correspondence relating to individual and group reservations and other group reservation functions.
- Coordinate all large group contracts to ensure all information is accurately reflect in reservations systems.
- Certify, CPR certify, and catheter certify.
- Develop PowerPoint presentations for client and in-house pitches.
- Assist guests and group coordinators with various activities such as ground transportation, tours, and dining options.
- Coordinate and train age group coordinators to assist and train teachers in classroom management and creative use of resources.
- Update Delphi to ensure that pickup is accurately communicate to the sales team so attrition and slippage can be track.
- Coordinate VIP services and upgrade accommodations.
- Coordinate celebrity booking agents to provide transportation with quality customer service.
- Communicate with every department effectively about VIP's arrivals and preferences.
- Instruct and assist booking agents in making necessary corrections to complete reconciliation.
- Promote continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
- Compose and personalize PowerPoint presentations for group sales.
- Update inventory reports, perform audits of close appeals cases and assist with performance coaching within SharePoint applications.
Group coordinator skills and personality traits
We calculated that 49% of Group Coordinators are proficient in Reservations, Front Desk, and Booking. They’re also known for soft skills such as Flexibility, Leadership skills, and Physical strength.
We break down the percentage of Group Coordinators that have these skills listed on their resume here:
- Reservations, 49%
Group reservations Group reservation changes Group billing reconciliation Liaison between group billing and catering/sales Research and corrected group billing issues Reservations duties
- Front Desk, 7%
Assist the front desk with any billing issues, reservation and group questions, room assignments, and VIP's requests.
- Booking, 5%
Evaluate 180-day booking activity by market segment and identify key opportunities to maximize revenues.
- Group Reservations, 4%
Group Reservations (coordinate with sales office and meeting planners, verify billing, guest placement & VIP's)
- VIP, 3%
Communicated directly with Curatorial staff from several departments to make arrangements for VIP visits.
- CPR, 3%
Ensured the safety of children by performing background checks for volunteers, CPR training, and maintaining Medical Release forms.
Most group coordinators use their skills in "reservations," "front desk," and "booking" to do their jobs. You can find more detail on essential group coordinator responsibilities here:
Flexibility. The most essential soft skill for a group coordinator to carry out their responsibilities is flexibility. This skill is important for the role because "recreation workers must be flexible when planning activities." Additionally, a group coordinator resume shows how their duties depend on flexibility: "trained associates in several aspects of the sales floor which increased flexibility. "
Leadership skills. Another essential skill to perform group coordinator duties is leadership skills. Group coordinators responsibilities require that "recreation workers should be able to lead both large and small groups." Group coordinators also use leadership skills in their role according to a real resume snippet: "bestowed leadership skills; navigating the team toward confidence, motivation, and excellence in customer satisfaction resulting in increased revenue. "
Physical strength. This is an important skill for group coordinators to perform their duties. For an example of how group coordinator responsibilities depend on this skill, consider that "most recreation workers should be physically fit." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a group coordinator: "managed and oversee group room blocks contracted by sales managers, strengthening the relationship with the clients who have contracted. ".
Communication skills. For certain group coordinator responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a group coordinator rely on this skill, as "recreation workers must be able to communicate well." For example, this snippet was taken directly from a resume about how this skill applies to what group coordinators do: "maintained group reservations by creating proper routing for billing and notations for effective communication. "
Problem-solving skills. Another common skill required for group coordinator responsibilities is "problem-solving skills." This skill comes up in the duties of group coordinators all the time, as "recreation workers need strong problem-solving skills." An excerpt from a real group coordinator resume shows how this skill is central to what a group coordinator does: "provide hospitality services including but not limited to; group reservations, customer complaints and resolutions, member of care committee. "
The three companies that hire the most group coordinators are:
- ICF50 group coordinators jobs
- Marriott International25 group coordinators jobs
- DHL11 group coordinators jobs
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Group coordinator vs. Activities/volunteer
An activity volunteer is responsible for supporting community activities for the benefit of the citizens and social development in general. Activity volunteers assist in fundraising activities, coordinating with other organizations for sponsorship, recruiting target audience, planning the program outline, and releasing promotional materials, press releases, and media marketing. Activity volunteers must have excellent communication and organizational skills, especially on negotiating with suppliers and vendors for the activity materials with minimal costs. They should also be able to address the participants' inquiries and concerns and resolve any issues that may arise during the activity preparation.
There are some key differences in the responsibilities of each position. For example, group coordinator responsibilities require skills like "reservations," "front desk," "booking," and "group reservations." Meanwhile a typical activities/volunteer has skills in areas such as "community resources," "senior care," "financial statements," and "memory care." This difference in skills reveals the differences in what each career does.
On average, activities/volunteers reach similar levels of education than group coordinators. Activities/volunteers are 1.8% less likely to earn a Master's Degree and 0.6% more likely to graduate with a Doctoral Degree.Group coordinator vs. Activities leader
An activity leader's main duty is to offer sports programs and exercises that are riveting in a positive manner. The activities typically assigned to leaders are the ones they understand for the smooth promotion and planning of events. Usually, hotel resorts and summer camps seasonally employ activity leaders to make time for different exercises throughout the year. Working as an activities leader can also be viewed as a way to practically enhance a person's teaching or coaching skills, leadership and communication skills, and marketing skills when it comes to publicizing upcoming events.
In addition to the difference in salary, there are some other key differences worth noting. For example, group coordinator responsibilities are more likely to require skills like "reservations," "booking," "group reservations," and "vip." Meanwhile, an activities leader has duties that require skills in areas such as "direct supervision," "homework assistance," "role model," and "physical stamina." These differences highlight just how different the day-to-day in each role looks.
On average, activities leaders earn a lower salary than group coordinators. Some industries support higher salaries in each profession. Interestingly enough, activities leaders earn the most pay in the health care industry with an average salary of $28,776. Whereas group coordinators have higher pay in the transportation industry, with an average salary of $40,129.Average education levels between the two professions vary. Activities leaders tend to reach similar levels of education than group coordinators. In fact, they're 3.4% less likely to graduate with a Master's Degree and 0.6% less likely to earn a Doctoral Degree.Group coordinator vs. Site leader
A site leader is responsible for managing the staff's performance, ensuring the smooth delivery of daily operations, and guiding the successful project completion by maximizing the staff's productivity within the specified timeframe and budget goals. Site leaders work closely with the clients, together with the site manager, to identify their specifications and requirements, as well as providing progress updates and suggesting design adjustments as needed. A site leader also performs safety inspections, making sure that all the staff follows the required operational procedures and regulations to prevent hazards and delays in project deliverables.
The required skills of the two careers differ considerably. For example, group coordinators are more likely to have skills like "reservations," "front desk," "booking," and "group reservations." But a site leader is more likely to have skills like "customer service," "project management," "logistics," and "patients."
Site leaders typically earn similar educational levels compared to group coordinators. Specifically, they're 0.1% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Group coordinator vs. Recreation assistant
A recreational assistant is responsible for performing administrative support tasks while under the supervision of a recreational manager. Their duties revolve around planning various activities that align with the company's vision and mission, such as sporting events and other fun games. They also participate in arranging equipment and supplies such as tables and stages, facilitating programs, securing necessary permits and documentation, responding to calls and inquiries, and assisting participants. Furthermore, it is essential to coordinate with all workers and adhere to company policies and regulations.
Types of group coordinator
Updated January 8, 2025











