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Group leader skills for your resume and career

Updated January 8, 2025
7 min read
Quoted expert
Jessica Tangen Daniels Ph.D.
Below we've compiled a list of the most critical group leader skills. We ranked the top skills for group leaders based on the percentage of resumes they appeared on. For example, 7.5% of group leader resumes contained customer service as a skill. Continue reading to find out what skills a group leader needs to be successful in the workplace.

15 group leader skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how group leaders use customer service:
  • Solicited business of new and existing accounts, prepared quotations and managed customer orders to effectively provide maximum customer service.
  • Provided feedback and guidance to staff members to ensure continuous improvement in processes which improved customer service and departmental efficiency.

2. OSHA

Here's how group leaders use osha:
  • Served as a vocational instructor providing education and certification of OSHA standards.
  • Exercised a comprehensive knowledge of compliance with regulatory and OSHA requirements.

3. Center Management

Here's how group leaders use center management:
  • Support center management by providing input into staff scheduling and resolve minor donor relations and technical procedure issues.
  • Referred employee relations issues to center management staff.

4. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how group leaders use safety procedures:
  • Demonstrated equipment operations and safety procedures to new employees or assigned employees to experienced workers for training.
  • Followed safety procedures along with implementing safety procedures to other employees for numerous years.

5. Basic Math

Here's how group leaders use basic math:
  • Resolved conflicts and managed behavior Tutored children in basic math and reading skills
  • watch children, problem solve and quick mediation skills, basic math skills for homework help,lead group activites

6. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how group leaders use cpr:
  • Assisted with homework, facilitated games and activities trained in CPR and First Aid care and used applicable knowledge when necessary.
  • Trained in Applied Behavioral Analysis, Medication, First Aid and CPR, Neglect and Abuse, and Crisis Management.

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7. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how group leaders use product quality:
  • Improved product quality by inspecting raw materials, verifying tolerances, analyzing and correcting assembly problems, and making improvement recommendations.
  • Monitored and inspected production processes, troubleshot and corrected production problems and identified and resolved problem areas to ensure product quality.

8. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how group leaders use continuous improvement:
  • Participate in long range planning and continuous improvement by supporting the throughput improvement process and Quality Network Preventative Maintenance program;.
  • Worked closely with other scientific engineering disciplines in the development of new products and in the continuous improvement of technology and processes

9. Phlebotomy Training

Here's how group leaders use phlebotomy training:
  • Initiated the creation and execution of comprehensive Phlebotomy Training Program.

10. FDA

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how group leaders use fda:
  • Support external FDA regulatory audits and provided timely access to quality system related records when requested.
  • Established product specifications, stability protocols, product development reports according to FDA guidelines.

11. Pathogens

Here's how group leaders use pathogens:
  • Headed one of three cross-functional teams to complete a $10M pathogens diagnostic project.
  • Develop phage products for food safety and environmental decontamination; pathogens targeted: Listeria monocytogenes and Salmonella.

12. Alertness

Here's how group leaders use alertness:
  • Maintain alertness and awareness to any reaction a donor may have during testing and notified the appropriate staff as needed.
  • Demonstrated attentiveness, alertness, and discretion of each aspect of the Youth Ranches program while interacting and supervising youth.

13. Child Care

Child care means the care, supervision, or guidance of a child by a person other than the child's parent, guardian, or custodian for periods of less than 24 hours. Childcare could be either center-based such as a daycare or a nursery or home-based care such as nannies or family daycare.

Here's how group leaders use child care:
  • Attended Durham Public Schools training courses focusing on child care/supervision guidelines and childhood disorders.
  • Follow North Carolina Safety and Child Care Development Guidelines.

14. Leadership

Here's how group leaders use leadership:
  • Authored a market research report for internal and external leadership team identifying trends, opportunities, and made recommendations for implementation.
  • Managed and provided performance and career counseling regarding leadership, academics and physical training to strength personnel in their professional development.

15. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how group leaders use troubleshoot:
  • Assemble, Test, Troubleshoot and repair both standard and special refrigeration equipment, including facility machinery and internal machinery.
  • Worked with users to configure and troubleshoot DSL, VPN, ISP, Modem, Wireless software and hardware.
top-skills

What skills help Group Leaders find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all group leaders possess?

Jessica Tangen Daniels Ph.D.

Associate Provost - Innovation and Partnerships, Program Director/Professor, Ed.D. Leadership in Higher Education, Bethel University

With the rapid rate of change, accelerating information turnover, and boundless access to knowledge, certain new soft skills may now be prioritized in our current society. So we all have to be learners, seeking new information, anticipating that we will need to change our mind, and striving for a disposition of curiosity. The specific skill of asking good questions cannot be underestimated.

Employers may be seeking skills like imaginative bridging, humbly and curiously connecting dots. Or the skills of facilitation and curation, with so many different perspectives and lived experiences, and an overabundance of information, an educational leader, must manage people, perspectives, and content like never before.

Employers are looking for skills that relate to not only the day-to-day tactical aspects of educational leadership but also imaginative problem-solving for a thriving future.
Do you want to know more?
Read more about what experts have to say about group leader

List of group leader skills to add to your resume

Group leader skills

The most important skills for a group leader resume and required skills for a group leader to have include:

  • Customer Service
  • OSHA
  • Center Management
  • Safety Procedures
  • Basic Math
  • CPR
  • Product Quality
  • Continuous Improvement
  • Phlebotomy Training
  • FDA
  • Pathogens
  • Alertness
  • Child Care
  • Leadership
  • Troubleshoot
  • Quality Standards
  • R
  • Classroom Management
  • ISO
  • GMP
  • Homework Assignments
  • PowerPoint
  • Preventative Maintenance
  • Role Model
  • Mathematics
  • Production Schedules
  • QA
  • Direct Reports
  • Process Improvement
  • Performance Reviews
  • QC
  • Incident Reports
  • Conflict Resolution
  • Kindergarten
  • After-School Program
  • School Administration
  • Assembly Line
  • Community Services
  • Inventory Control
  • Kaizen
  • Group Discussions
  • Homework Assistance
  • CNC
  • Production Lines
  • Perform Routine Maintenance
  • Technical Troubleshooting
  • Traction

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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