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Group manager skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Xu Zhang Ph.D.,

Dr. Laurent Josien

Below we've compiled a list of the most critical group manager skills. We ranked the top skills for group managers based on the percentage of resumes they appeared on. For example, 12.5% of group manager resumes contained client facing as a skill. Continue reading to find out what skills a group manager needs to be successful in the workplace.

15 group manager skills for your resume and career

1. Client Facing

Here's how group managers use client facing:

Delivered effective client facing presentations showcasing client opportunities representing overall value and business relevance.

2. Project Management

Here's how group managers use project management:

Project Management Cultivate relationships with account leaders and play central role during contract negotiations; participate in overall business development strategy.
Coordinate project schedules with engineering and project management teams for multiple concurrent product lines under active development.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how group managers use customer service:

Developed Web to legacy system interfaces for online customer service functionality in order to eliminate the need for manual business processes.
Produced and delivered performance-based training for Enterprise Sales, Customer Service, and Order Administration within a highly dynamic environment.

4. Client Relationships

Here's how group managers use client relationships:

Established and maintained client relationships resulting in ongoing and repeat participation by major industry suppliers in Association programs.
Managed interface with current clients, including maintaining and repairing client relationships and developing new business opportunities.

5. Process Improvement

Here's how group managers use process improvement:

Manage multiple complex global release and process improvement initiatives involving engagement at the business unit lead and executive leadership level.
Performed frequent reviews of operating procedures, identifying and implementing process improvement recommendations to mitigate risk and avoid gain/loss situations.

6. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how group managers use continuous improvement:

Streamlined and automated operational controls, processes and functions using Continuous Improvements methodology, which allowed scope expansion without additional resources.
Teamed with Quality Engineering, Manufacturing Engineering, and Industrial Engineering to identify and implement continuous improvement opportunities.

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7. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how group managers use business development:

Created and implemented successful strategic planning and business development that allowed for solid planned growth through fluctuating business cycles.
Managed civil design and construction management projects, proposals and business development in northern California and Nevada.

8. Performance Management

Here's how group managers use performance management:

Directed development team, providing ongoing mentoring and performance management; planed and coordinated professional training and development activities.
Designed and delivered first-of-its-kind revenue reports to Field Managers to drive performance management.

9. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how group managers use quality standards:

Followed Dimensional Control Plans without fail conforming to Quality standards and maintained charting requirements.
Assisted with developing, monitoring, and enforcing productivity and quality standards.

10. Financial Analysis

Here's how group managers use financial analysis:

Managed the Support Administration and Billing Department for financial analysis software company offering decision analysis products and comprehensive training programs.
Created and maintained financial reporting and performed financial analysis for Portfolio Managers, Senior Management and other internal departments.

11. Direct Reports

Here's how group managers use direct reports:

Coordinated assignments to direct reports, tracked department budgets, orchestrated department relocation, and developed team building and recognition activities.
Collaborated on daily operations with an 8-person training department and supervised 2 direct reports while encouraging high levels of performance.

12. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how group managers use logistics:

Accelerated career through supply and logistics organization and quickly became recognized as a top performer within organization.
Leveraged knowledge of local political barriers, opportunities, logistics and financial constraints to ensure successful implementation.

13. Strategic Plan

Here's how group managers use strategic plan:

Achieved results through early strategic planning with top transportation executives to bring well-defined business cases to annual financial planning activities.
Supported a user of +100 traders and accountable for Technology Strategic Planning, Project Portfolio Management and Application Development.

14. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how group managers use human resources:

Promoted to Flagship to Manage Human Resources Training and Development
Managed Human Resources files and documentation.

15. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how group managers use product development:

Partnered with Product Management and Product Development on internal and external customer experience to determine business priorities.
Participated in customer councils and worked with non-competing peer customers to receive feedback that influenced product development.

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What skills help Group Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on group manager resumes?

Xu Zhang Ph.D.

Chair, Farmingdale State College

I believe the most important attributes employers seek on a resume remain the same-problem solving skills, team work skills, analytical/quantitative skills, verbal and written communication skills. However, given the pandemic or any other unexpected shock to work environment, how to quickly and efficiently adapt to new work modes can be a very valuable attribute standing out on resume.

What soft skills should all group managers possess?

Dr. Laurent Josien

Associate Professor, Chair of the Marketing and Entrepreneurship Department, SUNY Plattsburgh

The ability to interact with people is the most important skill a manager needs to have.

What group manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young group managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

Do you want to know more?

List of group manager skills to add to your resume

The most important skills for a group manager resume and required skills for a group manager to have include:

Client Facing
Project Management
Customer Service
Client Relationships
Process Improvement
Continuous Improvement
Business Development
Performance Management
Quality Standards
Financial Analysis
Direct Reports
Logistics
Strategic Plan
Human Resources
Product Development
SQL
Gap Analysis

R
Database
Securities
Performance Evaluations
KPIs
Organizational Change Management
Sigma
Strategic Direction
Windows
Program Management
Product Quality
Production Schedules
Management System
Performance Reviews
RFP
PC
Cost Savings

Financial Statements
Performance Metrics
IP
Lead Design
Geotechnical
QA
Commercial Banking
ERP
Executive Management
Sap Bpc
Unix
Due Diligence
ROI
Linux
ISO

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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