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What does a Group Manager do?

Updated January 8, 2025
7 min read
What does a Group Manager do

Group Managers are employees who oversee a specific department, team, or any group in the company. They are usually tenured employees or industry experts. Group Managers oversee their team's performance and professional growth. They set clear, strategic goals for the team and create plans to reach these goals. They monitor the achievement of such goals and guide their team along the way. They also manage the team professionally. The coach team members train the employees if there are updates or new strategies and ensure that they remain engaged. They motivate their team to perform well and strive hard to reach group goals.

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Group manager responsibilities

Here are examples of responsibilities from real group manager resumes:

  • Manage SEO / paid media campaigns.
  • Manage the largest business intelligence portfolio, merchandising and pharmacy.
  • Establish PMO to manage significant interdependent assets align with strategic initiatives to ensure smooth interoperability and coordination.
  • Manage inter-relationships between diverse work groups in the brewing, packaging and distribution departments relating to internal logistics and production scheduling.
  • Manage payroll distribution process ensuring timeliness, accuracy, and confidentiality to protect client's privacy and prevent liability of exposure.
  • Maintain continuous alignment of architecture scope with strategic business objectives and drive modifications to enhance effectiveness toward end result.
  • Produce maps and Powerpoint programs for presentations.
  • Founded the knowledge group and implement targets, KPIs and processes in line with overall company strategy.
  • Document project updates using SharePoint for weekly status reports and for project artifacts approval tracking and storage.
  • Perform leadership and technical training, performance reviews, goals, KPIs and interviews of potential new hires.
  • Mentore and organize training of staff on Java programming, J2EE and relational database design and test techniques.
  • Design and write PERL system for automatic generation of 80K lines of Java to encode and decode telecom protocols.
  • Leverage SharePoint platform for collaboration, document and file management.
  • Develop business and technical roadmap for cloud service & next-generation hybrid enterprise file services.
  • Develop an end-state directional architecture and propose a regional consolidation of technology platforms and operational model.

Group manager skills and personality traits

We calculated that 13% of Group Managers are proficient in Client Facing, Project Management, and Customer Service. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.

We break down the percentage of Group Managers that have these skills listed on their resume here:

  • Client Facing, 13%

    Delivered effective client facing presentations showcasing client opportunities representing overall value and business relevance.

  • Project Management, 7%

    Project Management Cultivate relationships with account leaders and play central role during contract negotiations; participate in overall business development strategy.

  • Customer Service, 6%

    Developed Web to legacy system interfaces for online customer service functionality in order to eliminate the need for manual business processes.

  • Client Relationships, 6%

    Established and maintained client relationships resulting in ongoing and repeat participation by major industry suppliers in Association programs.

  • Process Improvement, 5%

    Manage multiple complex global release and process improvement initiatives involving engagement at the business unit lead and executive leadership level.

  • Continuous Improvement, 5%

    Streamlined and automated operational controls, processes and functions using Continuous Improvements methodology, which allowed scope expansion without additional resources.

Common skills that a group manager uses to do their job include "client facing," "project management," and "customer service." You can find details on the most important group manager responsibilities below.

Problem-solving skills. Another essential skill to perform group manager duties is problem-solving skills. Group managers responsibilities require that "top executives need to identify and resolve issues within an organization." Group managers also use problem-solving skills in their role according to a real resume snippet: "provided rapid response engineering solutions to product quality issues, capacity expansion and troubleshooting. "

Time-management skills. Another skill that relates to the job responsibilities of group managers is time-management skills. This skill is critical to many everyday group manager duties, as "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." This example from a resume shows how this skill is used: "refined light-painting techniques that increased overall product quality while reducing production time. "

Leadership skills. group manager responsibilities often require "leadership skills." The duties that rely on this skill are shown by the fact that "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." This resume example shows what group managers do with leadership skills on a typical day: "scheduled and ran group meetings, conducted individual performance reviews, and pro- actively communicated employee performance to executive leadership. "

Most common group manager skills

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Compare different group managers

Group manager vs. Manager of business services

Business Service Managers are administrative professionals who oversee different service-related functions in the company. They manage the teams involved in serving various functions. They ensure proper coordination between these teams. \They carefully allocate resources to cover their bases and ensure that services are available at all times. Business Service Managers prepare and draft policies and guidelines related to company services. They also ensure that these guidelines are properly cascaded and are followed by their constituents.

We looked at the average group manager salary and compared it with the wages of a manager of business services. Generally speaking, managers of business services are paid $20,080 lower than group managers per year.Even though group managers and managers of business services are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require client facing, project management, and customer service in the day-to-day roles and responsibilities.

These skill sets are where the common ground ends though. The responsibilities of a group manager are more likely to require skills like "client relationships," "quality standards," "logistics," and "strategic plan." On the other hand, a job as a manager of business services requires skills like "cpa," "risk management," "business operations," and "digital marketing." As you can see, what employees do in each career varies considerably.

Managers of business services earn the highest salaries when working in the technology industry, with an average yearly salary of $110,546. On the other hand, group managers are paid more in the finance industry with an average salary of $135,074.On average, managers of business services reach similar levels of education than group managers. Managers of business services are 1.7% more likely to earn a Master's Degree and 0.7% less likely to graduate with a Doctoral Degree.

Group manager vs. Customer service/operations manager

A customer service/operations manager is primarily in charge of spearheading and overseeing the efforts of a customer service team, ensuring efficiency and client satisfaction. Their responsibilities include setting goals and objectives, establishing guidelines and schedules, managing the employees, creating new programs for customers, and developing strategies to optimize customer service operations. They may also participate in reaching out to clients through calls and correspondence, resolving issues promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.

A career as a customer service/operations manager brings a lower average salary when compared to the average annual salary of a group manager. In fact, customer service/operations managers salary is $48,974 lower than the salary of group managers per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both group managers and customer service/operations managers have skills such as "customer service," "process improvement," and "direct reports. "

In addition to the difference in salary, there are some other key differences worth noting. For example, group manager responsibilities are more likely to require skills like "client facing," "project management," "client relationships," and "continuous improvement." Meanwhile, a customer service/operations manager has duties that require skills in areas such as "customer satisfaction," "payroll," "customer care," and "credit card." These differences highlight just how different the day-to-day in each role looks.

Customer service/operations managers earn a lower average salary than group managers. But customer service/operations managers earn the highest pay in the finance industry, with an average salary of $67,456. Additionally, group managers earn the highest salaries in the finance with average pay of $135,074 annually.Average education levels between the two professions vary. Customer service/operations managers tend to reach lower levels of education than group managers. In fact, they're 8.7% less likely to graduate with a Master's Degree and 0.7% less likely to earn a Doctoral Degree.

Group manager vs. Manager executive

A manager executive is in charge of supervising and overseeing an establishment's daily operations, ensuring everything runs efficiently and adheres to company standards. They mostly have administrative duties such as setting goals and guidelines, establishing budgets and timelines, making significant decisions, delegating responsibilities among managers, and reviewing progress reports, addressing issues and concerns. They also spearhead programs and projects, highlighting their vision and mission. Additionally, a manager executive leads and empowers employees while implementing policies and regulations that shape the company.

On average scale, managers executive bring in lower salaries than group managers. In fact, they earn a $29,554 lower salary per year.group managers and managers executive both have job responsibilities that require similar skill sets. These similarities include skills such as "project management," "customer service," and "business development," but they differ when it comes to other required skills.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from group manager resumes include skills like "client facing," "client relationships," "process improvement," and "continuous improvement," whereas a manager executive is more likely to list skills in "excellent interpersonal," "powerpoint," "payroll," and "professional development. "

When it comes to education, managers executive tend to earn similar degree levels compared to group managers. In fact, they're 1.5% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

Group manager vs. General manager of operations

General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

General managers of operations typically earn lower pay than group managers. On average, general managers of operations earn a $28,802 lower salary per year.According to resumes from group managers and general managers of operations, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "process improvement," and "continuous improvement. "

Even though a few skill sets overlap between group managers and general managers of operations, there are some differences that are important to note. For one, a group manager might have more use for skills like "client facing," "project management," "client relationships," and "financial analysis." Meanwhile, some responsibilities of general managers of operations require skills like "develop team," "payroll," "oversight," and "personnel processes. "

General managers of operations reach similar levels of education compared to group managers, in general. The difference is that they're 4.3% more likely to earn a Master's Degree, and 1.0% less likely to graduate with a Doctoral Degree.

Types of group manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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