Group Managers are employees who oversee a specific department, team, or any group in the company. They are usually tenured employees or industry experts. Group Managers oversee their team's performance and professional growth. They set clear, strategic goals for the team and create plans to reach these goals. They monitor the achievement of such goals and guide their team along the way. They also manage the team professionally. The coach team members train the employees if there are updates or new strategies and ensure that they remain engaged. They motivate their team to perform well and strive hard to reach group goals.

Group Manager Responsibilities

Here are examples of responsibilities from real group manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage SEO / paid media campaigns.
  • Manage the largest business intelligence portfolio, merchandising and pharmacy.
  • Establish PMO to manage significant interdependent assets align with strategic initiatives to ensure smooth interoperability and coordination.
  • Manage inter-relationships between diverse work groups in the brewing, packaging and distribution departments relating to internal logistics and production scheduling.
  • Manage payroll distribution process ensuring timeliness, accuracy, and confidentiality to protect client's privacy and prevent liability of exposure.
  • Maintain continuous alignment of architecture scope with strategic business objectives and drive modifications to enhance effectiveness toward end result.
  • Produce maps and Powerpoint programs for presentations.
  • Founded the knowledge group and implement targets, KPIs and processes in line with overall company strategy.
  • Document project updates using SharePoint for weekly status reports and for project artifacts approval tracking and storage.
  • Perform leadership and technical training, performance reviews, goals, KPIs and interviews of potential new hires.
  • Mentore and organize training of staff on Java programming, J2EE and relational database design and test techniques.
  • Design and write PERL system for automatic generation of 80K lines of Java to encode and decode telecom protocols.
  • Leverage SharePoint platform for collaboration, document and file management.
  • Develop business and technical roadmap for cloud service & next-generation hybrid enterprise file services.
  • Develop an end-state directional architecture and propose a regional consolidation of technology platforms and operational model.

Group Manager Skills and Personality Traits

We calculated that 13% of Group Managers are proficient in Client Facing, Project Management, and Customer Service. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.

We break down the percentage of Group Managers that have these skills listed on their resume here:

  • Client Facing, 13%

    Delivered effective client facing presentations showcasing client opportunities representing overall value and business relevance.

  • Project Management, 7%

    Project Management Cultivate relationships with account leaders and play central role during contract negotiations; participate in overall business development strategy.

  • Customer Service, 6%

    Developed Web to legacy system interfaces for online customer service functionality in order to eliminate the need for manual business processes.

  • Client Relationships, 6%

    Established and maintained client relationships resulting in ongoing and repeat participation by major industry suppliers in Association programs.

  • Process Improvement, 5%

    Manage multiple complex global release and process improvement initiatives involving engagement at the business unit lead and executive leadership level.

  • Continuous Improvement, 5%

    Streamlined and automated operational controls, processes and functions using Continuous Improvements methodology, which allowed scope expansion without additional resources.

Some of the skills we found on group manager resumes included "client facing," "project management," and "customer service." We have detailed the most important group manager responsibilities below.

  • The most important skills for a group manager to have in this position are management skills. In this excerpt that we gathered from a group manager resume, you'll understand why: "top executives must shape and direct the operations of an organization" According to resumes we found, management skills can be used by a group manager in order to "collaborate with the european team for program management/code review/overall system related and website issues. "
  • While it may not be the most important skill, we found that many group manager duties rely on problem-solving skills. This example from a group manager explains why: "top executives need to identify and resolve issues within an organization." This resume example is just one of many ways group managers are able to utilize problem-solving skills: "provided rapid response engineering solutions to product quality issues, capacity expansion and troubleshooting. "
  • Group managers are also known for time-management skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a group manager resume: "top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals." We also found this resume example that details how this skill is put to the test: "refined light-painting techniques that increased overall product quality while reducing production time. "
  • A thorough review of lots of resumes revealed to us that "leadership skills" is important to completing group manager responsibilities. This resume example shows just one way group managers use this skill: "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Here's an example of how this skill is used from a resume that represents typical group manager tasks: "scheduled and ran group meetings, conducted individual performance reviews, and pro- actively communicated employee performance to executive leadership. "
  • See the full list of group manager skills.

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    What Manager Of Business Servicess Do

    Business Service Managers are administrative professionals who oversee different service-related functions in the company. They manage the teams involved in serving various functions. They ensure proper coordination between these teams. \They carefully allocate resources to cover their bases and ensure that services are available at all times. Business Service Managers prepare and draft policies and guidelines related to company services. They also ensure that these guidelines are properly cascaded and are followed by their constituents.

    We looked at the average group manager annual salary and compared it with the average of a manager of business services. Generally speaking, managers of business services receive $20,080 lower pay than group managers per year.

    Even though group managers and managers of business services have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require client facing, project management, and customer service in the day-to-day roles.

    These skill sets are where the common ground ends though. A group manager responsibility is more likely to require skills like "client relationships," "quality standards," "logistics," and "strategic plan." Whereas a manager of business services requires skills like "cpa," "risk management," "business operations," and "digital marketing." Just by understanding these different skills you can see how different these careers are.

    Managers of business services receive the highest salaries in the technology industry coming in with an average yearly salary of $110,546. But group managers are paid more in the finance industry with an average salary of $135,074.

    On average, managers of business services reach similar levels of education than group managers. Managers of business services are 1.7% more likely to earn a Master's Degree and 0.7% less likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Customer Service/Operations Manager?

    A customer service/operations manager is primarily in charge of spearheading and overseeing the efforts of a customer service team, ensuring efficiency and client satisfaction. Their responsibilities include setting goals and objectives, establishing guidelines and schedules, managing the employees, creating new programs for customers, and developing strategies to optimize customer service operations. They may also participate in reaching out to clients through calls and correspondence, resolving issues promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.

    Next up, we have the customer service/operations manager profession to look over. This career brings along a lower average salary when compared to a group manager annual salary. In fact, customer service/operations managers salary difference is $48,974 lower than the salary of group managers per year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both group managers and customer service/operations managers are known to have skills such as "customer service," "process improvement," and "direct reports. "

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, group manager responsibilities are more likely to require skills like "client facing," "project management," "client relationships," and "continuous improvement." Meanwhile, a customer service/operations manager might be skilled in areas such as "customer satisfaction," "payroll," "customer care," and "credit card." These differences highlight just how different the day-to-day in each role looks.

    It's been discovered that customer service/operations managers earn lower salaries compared to group managers, but we wanted to find out where customer service/operations managers earned the most pay. The answer? The finance industry. The average salary in the industry is $67,456. Additionally, group managers earn the highest paychecks in the finance with an average salary of $135,074.

    When it comes to the differences in education between the two professions, customer service/operations managers tend to reach lower levels of education than group managers. In fact, they're 8.7% less likely to graduate with a Master's Degree and 0.7% less likely to earn a Doctoral Degree.

    How a Manager Executive Compares

    A manager executive is in charge of supervising and overseeing an establishment's daily operations, ensuring everything runs efficiently and adheres to company standards. They mostly have administrative duties such as setting goals and guidelines, establishing budgets and timelines, making significant decisions, delegating responsibilities among managers, and reviewing progress reports, addressing issues and concerns. They also spearhead programs and projects, highlighting their vision and mission. Additionally, a manager executive leads and empowers employees while implementing policies and regulations that shape the company.

    The third profession we take a look at is manager executive. On an average scale, these workers bring in lower salaries than group managers. In fact, they make a $29,554 lower salary per year.

    While looking through the resumes of several group managers and managers executive we discovered that both professions have similar skills. These similarities include skills such as "project management," "customer service," and "business development," but they differ when it comes to other required skills.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from group manager resumes include skills like "client facing," "client relationships," "process improvement," and "continuous improvement," whereas a manager executive might be skilled in "excellent interpersonal," "powerpoint," "payroll," and "professional development. "

    When it comes to education, managers executive tend to earn similar education levels than group managers. In fact, they're 1.5% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

    Description Of a General Manager Of Operations

    General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

    The fourth career we look at typically earns lower pay than group managers. On average, general managers of operations earn a difference of $28,802 lower per year.

    According to resumes from both group managers and general managers of operations, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "process improvement," and "continuous improvement. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a group manager might have more use for skills like "client facing," "project management," "client relationships," and "financial analysis." Meanwhile, some general managers of operations might include skills like "develop team," "payroll," "oversight," and "personnel processes" on their resume.

    General managers of operations reach similar levels of education when compared to group managers. The difference is that they're 4.3% more likely to earn a Master's Degree less, and 1.0% less likely to graduate with a Doctoral Degree.