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Become A Group Supervisor

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Working As A Group Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Group Supervisor Do At Cline Davis & Mann

* Be the strategic lead and decision maker on the multiple accounts you’re charged with; Be solution oriented
* Supervise junior members of the team and be responsible for their developmental growth.
* Act as a leader and role model by exhibiting core values; instill confidence and motivate team members
* Build respect andmaintain positive relationships with clients, agency stakeholders, and media supplier partners in order to further the mutual interests of the agency and clients; highly diplomatic and collaborative.
* Have a strong voice at the table
* Promote positive, fun and engaging work environment
* Ensure quality control of all media deliverables for assigned brands
* Ensure that internal & external procedures are adhered to by the team
* Oversee/manage all aspects of the media plan, including establishing media objectives and strategies, developing recommendations, tracking media expenditures to ensure budget compliance, negotiation/buying, implementation and optimization
* Evaluate and create new media opportunities; Ability to write strong POVs
* Proactively bring new ideas, opportunities, and best practices to agency and client teams
* Attend and actively participate in brainstorming sessions & new business meetings
* Stay ahead of multichannel media industry trends and developments and share new ideas with colleagues and clients

What Does A Group Supervisor Do At State of Minnesota

* Assist in the oversight and management of a Security Services work area providing overall supervisory direction and support.
* Also as an ODS to Forensic Services programs to ensure qualified personnel are assigned to the work area and they function in a manner consistent with internal and external policies, standards, and regulations.
* Contribute to the continuous management of FS, assisting in training of employees regarding the performance of job responsibilities and tasks so that the essential program functions are completed effectively and efficiently.
* Assist and support all staff regarding procedures and policies so they are written and revised in a timely manner that is fully understood and correctly implemented

What Does A Group Supervisor Do At BCD Travel

* Handle Incoming Requests
* Expertly use the appropriate the BCD Travel tools and systems to complete requests
* Search and confirm travel reservations for the customer
* Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
* Provide travel offers and general travel advice to travelers
* Responds to requests accurately and completely
* Excellent knowledge and application of travel supplier rules
* Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported
* Provides the customer with the required industry information, such as low fares, exchange costs and penalties
* Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
* Supports BCD Travel and client driven initiatives
* Problem Solving
* Appropriately responds and resolves customers inquiries
* Anticipates and provides assistance on potential challenges that may arise for the customer
* Performs follow-up as needed and within the time frame promised to the customer
* Proactively provides feedback to management to avoid future customer issues
* Accurately logs the complaint in the BCD Travel systems
* Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity
* Responds and follows through on customer inquiries and complaints received directly or from upper management (Account or Operational)
* Anticipate potential issues and work to proactively resolve them
* Review team issues, determine root causes, alternative solutions and provide feedback to the individual and the team
* Quality
* Consistently exceeds individual goals
* Monitors global distribution systems (GDS) queues daily to maintain quality control
* Effectively uses the telephone systems
* Consistently follows BCD Travel guidelines
* Researches errors to determine the root cause, recommends and executes solutions
* Monitors and provides feedback on errors made by the team
* Service Excellence
* Responds to the customer promptly
* Always provides the customer his/her undivided attention to the request
* Always listens, does not ask the customer to repeat information he/she already provided and applies the information to the inquiry
* Responds appropriately
* Asks questions targeted to encourage complete responses
* Creates rapport with the customer, by showing interest, having a friendly tone of voice, using the customer's name appropriately and making the most of small talk
* Matches the customer's tone and pace as appropriate
* Keeps the interaction moving forward
* Offers suggestions to the customer and anticipates needs
* Is mindful of the client service level agreement in all transactions
* Teamwork
* Seeks opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
* Volunteers for additional administrative tasks
* Always searches for opportunities to move market share to BCD Travel preferred suppliers
* Seeks opportunities to helps team members
* Provides a team of travel consultants feedback, including responding to questions, providing direction and feedback
* Ensures team members are kept up to date with new policies, procedures and announcements
* Oversees and assists the team members in balancing priorities and managing their workload so team KPIs are consistently achieved
* Works with performance data to maximum the effectiveness and efficiency of the team
* Creates a positive work environment
* Assists in the hiring and on-boarding of new employees
* Communication
* Uses positive language and word choices to avoid negative reactions
* Avoids jargon or clichés
* Matches tone and pace in all interactions
* Applies proper communication guidelines (clear, concise and personal) to interactions
* Uses correct grammar in interactions
* General Management Responsibilities
* Manages all key performance metrics evaluating or implementing and reviewing measurements, coaching and continuous improvement
* Responsible for all assigned administrative tasks
* Leads change efforts, providing information and communication
* Delegates work to others for improved results and individual growth as applicable
* Administrative Tasks
* Performs quality management such as error management
* Completes administrative tasks as assigned
* Assists or oversees testing or researching root causes and develops suggestions for improvement
* Assists in projects as assigned (ex: implementations)
* Attend scheduled meetings or calls as assigned
* Conducts meetings and training sessions as appropriate
* Aids in Disaster Recovery plans and efforts
* Manages day-to-day needs of the team and provides assistance and directio

What Does A Group Supervisor Do At Cline Davis & Mann

* Act as the day-to-day lead on the brand for internal team and client
* Mastery of daily skills necessary to run multiple brands in project development, strategic support and have flawless execution
* Clear understanding of agency capabilities, department roles, and have the ability to partner across the department to provide full agency value to our clients
* Demonstrate "Big Picture" thinking view of the brand and business, making strategic recommendations regularly
* Contributestrategically to the long-term vision of the brand, internally and with the client along with the ability to pull this understanding into agency creative work and recommendations
* Guide clients through agency brand development processes, in partnership with strategic team
* Leadstrategic and tactical planning process
* Manage expectations of both the client and internal agency staff, ensuring a positive and productive atmosphere
* Establish credibility with the client and embody a service-oriented attitude, becoming a trusted and integral strategic advisor
* Articulate agency POV without being afraid to take a stand
* Proactively problem solve for discrepancies between client and agency, Including the ability to moderate communications to avoid escalation of tensions
* Have up-to-date knowledge of all assigned brand projects and therapeutic indications, as well as understanding of the client’s marketplace
* Ability to review and craft implications from clinical trials and PI, along with support from Medical team
* Aggressively monitor and understand the competitive landscape and key studies
* Keep abreast of marketing/advertising and brand-specific trends, across all communication channels
* Demonstrate the ability to analyze market research, identify strategic issues and effectively communicate findings
* Ensure that all work is strategically sound and error-free
* Keep senior management briefed on account activities
* Present effectively to internal teams and to clients
* Partner with creative and strategic team members on assigned brands
* Manageand mentor junior-level staff
* Moderate of internal and external brainstorming meetings and workshops
* Ability to evaluate creative and project work for adherence to brief and brand strategy
* Continued development of storytelling and presentation skills
* Ability to enforce agency/client policies with team and uphold seamless process execution
* Model core values of Courage, Curiosity, Generosity, and Grit

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Group Supervisor Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Italian

  • Portuguese

  • German

  • Thai

  • Cantonese

  • Chinese

  • Turkish

  • Gujarati

  • Hindi

  • Dutch

  • Mandarin

  • Shan

  • Filipino

  • Russian

  • Finnish

  • Hebrew

  • Carrier

  • Tagalog

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Group Supervisor

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Group Supervisor Education

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Real Group Supervisor Salaries

Job Title Company Location Start Date Salary
Structures Group Supervisor J.P. Kenny, Inc. Houston, TX Oct 01, 2011 $197,000
Contracts & Procurement Group Supervisor Lukoil Overseas Offshore Projects, Inc. Houston, TX Oct 02, 2013 $171,194
Engineering Group Supervisor Bechtel Oil, Gas & Chemicals, Inc. Houston, TX Sep 17, 2016 $164,148 -
Engineering Group Supervisor Bechtel Oil, Gas & Chemicals, Inc. Houston, TX Aug 23, 2016 $147,060 -
Scientific Group Copy Supervisor Harrison & Star, LLC New York, NY Apr 08, 2014 $125,000
Engineering Group Supervisor Bechtel Oil, Gas & Chemicals, Inc. Morrisville, NC Jun 13, 2016 $120,000 -
Mechanical Equipment Engineering Group Supervisor Bechtel National, Inc. Richland, WA Nov 19, 2012 $113,976 -
Engineering Group Supervisor (Civil Engineer) Bechtel Power Corporation Frederick, MD Apr 05, 2011 $79,560 -
Base Maintenance Group Supervisor Maverick Tube Corporation Blytheville, AR Apr 15, 2015 $71,773
Base Maintenance Group Supervisor Maverick Tube Corporation Blytheville, AR Apr 16, 2012 $62,000
Base Maintenance Group Supervisor I Maverick Tube Corporation Blytheville, AR Sep 24, 2013 $56,000 -

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Top Skills for A Group Supervisor


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Top Group Supervisor Skills

  1. Direct Supervision
  2. Weekly Lesson Plans
  3. Safety Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Provided direct supervision to juvenile offenders housed in the unit under my supervision.
  • Completed weekly lesson plans in various curriculum areas such as fine and gross motor skills, language literacy, and mathematics.
  • Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
  • Employed by staffing firm as a substitute group supervisor in the child care field
  • Communicated openly with children's parents about daily activities and behaviors.

Top Group Supervisor Employers

Group Supervisor Videos

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