"customer service," "customer satisfaction," and "disciplinary actions" aren't the only skills we found group supervisors list on their resumes. In fact, there's a whole list of group supervisor responsibilities that we found, including:
What Does a Group Supervisor Do?
Group Supervisor Responsibilities
Here are examples of responsibilities from real group supervisor resumes representing typical tasks they are likely to perform in their roles.
- Manage the clients financials and take care of the groceries purchases and cook dinner for them.
- Lead and manage a DEA enforcement task force group involve in daily enforcement and intelligence collection/dissemination activities.
- Attend monthly meeting as well as ISP's, IEP's and special meetings with DRC, parents and schools.
- Follow the NAEYC rules and regulations.
- Work with clients in meeting ISP goals.
- Supervise the production support of the ETL processes.
- Create and implement lesson plans for pre- kindergarten age children
- Maintain current CPR, first aid, and fire safety training.
- Provide childcare and educational experiences for children in the Pre-K program.
- Maintain anecdotal records on students' performance and prepare referrals for children with IEP's.
- Supervise children ranging in age from infant to Pre-K, but primary focus are on toddlers.
- Develop separate lesson plans for individual children base on needs, including special needs and IEP requirements.
- Coordinate and conduct money laundering/financial investigation training seminars for DEA and other law enforcement agencies.
- Deliver energy, insight, technical expertise and organizational leadership require to conduct complex, long-term criminal investigations.
- Develop and carry out curriculum for 25 four-year-olds in a team-teaching cooperative classroom with 11 five-year-old kindergarten students.
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Group Supervisor Skills and Personality Traits
We calculated that 20% of Group Supervisors are proficient in Customer Service, Customer Satisfaction, and Disciplinary Actions. They’re also known for soft skills such as Compassion, Interpersonal skills, and Organizational skills.
We break down the percentage of Group Supervisors that have these skills listed on their resume here:
- Customer Service, 20%
Guided improvements in customer service through the implementation of processes that increased efficiency and effectiveness for all call handlers.
- Customer Satisfaction, 11%
Ensured the swift resolution of customer issues to preserve customer satisfaction while complying with company policies and regulatory requirements.
- Disciplinary Actions, 11%
Reported and documented disciplinary actions; day to day operations.
- Leadership, 9%
Developed credible leadership messages, strategic and tactical communications objectives for the ITG division.
- Social Work, 8%
Greeted Social Workers, State Workers, Family Members, Bus Drivers, etc, and give reports on individual cases.
- Direct Supervision, 7%
Direct supervision of six management supervisors and indirect management of 900 flight attendants until Continental Airlines Bankruptcy.
The three companies that hire the most prestigious group supervisors are:
- Walgreens21 Group Supervisors Jobs
- Jet Propulsion Laboratory4 Group Supervisors Jobs
- Bechtel Corporation3 Group Supervisors Jobs
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What Team Leader/Supervisors Do
A team leader or supervisor is a professional who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.
We looked at the average group supervisor annual salary and compared it with the average of a team leader/supervisor. Generally speaking, team leader/supervisors receive $3,750 lower pay than group supervisors per year.
While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both group supervisors and team leader/supervisors positions are skilled in customer service, disciplinary actions, and leadership.
These skill sets are where the common ground ends though. A group supervisor responsibility is more likely to require skills like "customer satisfaction," "social work," "child care," and "federal agencies." Whereas a team leader/supervisor requires skills like "quality standards," "sales floor," "payroll," and "continuous improvement." Just by understanding these different skills you can see how different these careers are.
The education levels that team leader/supervisors earn is a bit different than that of group supervisors. In particular, team leader/supervisors are 3.5% less likely to graduate with a Master's Degree than a group supervisor. Additionally, they're 0.4% less likely to earn a Doctoral Degree.
What Are The Duties Of a Contact Center Supervisor?
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
The next role we're going to look at is the contact center supervisor profession. Typically, this position earns a lower pay. In fact, they earn a $12,374 lower salary than group supervisors per year.
While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both group supervisors and contact center supervisors are known to have skills such as "disciplinary actions," "direct supervision," and "performance reviews. "
But both careers also use different skills, according to real group supervisor resumes. While group supervisor responsibilities can utilize skills like "customer service," "customer satisfaction," "leadership," and "social work," some contact center supervisors use skills like "patients," "corrective action," "emergency situations," and "patient care."
In general, contact center supervisors study at similar levels of education than group supervisors. They're 2.2% less likely to obtain a Master's Degree while being 0.4% less likely to earn a Doctoral Degree.
How an Administrative Supervisor Compares
An administrative supervisor performs various administrative tasks for an organization. These include supervising administrative personnel and office managers, ensuring the smooth and effective management of the company's day-to-day business operations, and organizing training. Additionally, an administrative supervisor is expected to participate in the recruitment of administrative staff and evaluate their performance to ensure their ongoing success. Most employers look to hire someone with strong decision-making skills, relevant industry experience, and in-depth knowledge of policies and terminology.
The third profession we take a look at is administrative supervisor. On an average scale, these workers bring in lower salaries than group supervisors. In fact, they make a $1,935 lower salary per year.
Using group supervisors and administrative supervisors resumes, we found that both professions have similar skills such as "customer service," "disciplinary actions," and "direct supervision," but the other skills required are very different.
Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from group supervisor resumes include skills like "customer satisfaction," "leadership," "social work," and "safety procedures," whereas an administrative supervisor might be skilled in "patient care," "patients," "office procedures," and "payroll. "
Administrative supervisors typically study at similar levels compared with group supervisors. For example, they're 1.3% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.
Description Of a Field Service Supervisor
A field service supervisor is a professional who supervises a team of field service staff that perform routine services on sites such as installation, maintenance, and repair. This supervisor is required to delegate work assignments to the field service staff and support them in providing excellent client service. The supervisor must manage all the queries of customers while coordinating with the relevant departments to resolve issues related to field services. This supervisor must also prepare annual budgets as well as manage expenses within the allotted budget.
The fourth career we look at typically earns lower pay than group supervisors. On average, field service supervisors earn a difference of $1,512 lower per year.
According to resumes from both group supervisors and field service supervisors, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "customer satisfaction," and "direct supervision. "
Each job requires different skills like "disciplinary actions," "leadership," "social work," and "child care," which might show up on a group supervisor resume. Whereas field service supervisor might include skills like "osha," "hvac," "indirect supervision," and "government regulations."
The average resume of field service supervisors showed that they earn similar levels of education to group supervisors. So much so that the likelihood of them earning a Master's Degree is 4.8% less. Additionally, they're less likely to earn a Doctoral Degree by 0.7%.
Types Of Group Supervisor
Front Desk Supervisor
Average Salary: $34,885
Bachelor's Degree
Available Jobs: 17,193
How To Become a Front Desk Supervisor
Call Center Supervisor
Average Salary: $35,300
Bachelor's Degree
Available Jobs: 15,367
How To Become a Call Center Supervisor
Team Supervisor
Average Salary: $58,718
Bachelor's Degree
Available Jobs: 10,597
How To Become a Team Supervisor
Administrative Supervisor
Average Salary: $52,656
Bachelor's Degree
Available Jobs: 7,928
How To Become an Administrative Supervisor
Center Supervisor
Average Salary: $39,359
Bachelor's Degree
Available Jobs: 7,802
How To Become a Center Supervisor
Contact Center Supervisor
Average Salary: $42,217
Bachelor's Degree
Available Jobs: 7,129