Group supervisor work from home jobs - 207 jobs

We're hiring a Customer Service Supervisor to support our PMC export team's customers at PPG. The supervisor will help to supervise a team of export Customer Support Representatives within the Protective and Marine (PMC) division at PPG. You will report to a Customer Service Manager. This is a remote position. Key Responsibilities: Supervise, train and/or mentor activities of customer service export team as needed. Assist and respond to escalations of export customer questions and/or complaints via phone, email, and chat in a timely and professional manner. Assist in management of account load of customers and partner with commercial sales team for growth and success. Collaborate with other departments to resolve complex issues and improve customer satisfaction. Gain solid understanding of our business unit policies, systems, procedures and objectives. Responsible for creation and development of customer support materials, such as FAQs and help guides. Support of team on daily review and updating of orders, priority lists, customer and file maintenance. Tracking of metrics, goal alignment and progress. Working with planning, scheduling, production and shipping to ensure on-time shipments and manage inventory in a cost-effective manner. Coordinate and provide after-hours/weekend support on as needed basis for emergency situations where customer service is required. This person will serve as Export Control Coordinator (ECC) supporting PMC USCA Segment SBU. Qualifications Experience in export compliance and export order management processes 2+ years of customer service supervisory experience preferred 4+ years of customer service supervisory experience for manufacturing clients preferred Experience with high volume of data entry with low error rate Oral and written English communication skills Detail oriented PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Customer Support - Travel Industry (Remote) Location: Remote - USA BasedSchedule: Flexible | Part-Time or Full-Time Options About Us:We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You'll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions. Position Overview:We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You'll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.Key Responsibilities: Respond to customer inquiries via email, phone, and chat in a timely and professional manner Provide accurate information about travel bookings, itineraries, and policies Troubleshoot common client issues and escalate complex matters as needed Maintain up-to-date knowledge of supplier systems, policies, and procedures Follow up with clients to ensure satisfaction and support post-booking Log all communications accurately using internal systems Maintain high levels of professionalism and empathy Preferred Qualifications: Prior experience in customer service or the travel industry is a plus (but not required) Strong communication skills and ability to work independently Comfortable using online tools, booking portals, and CRM systems Tech-savvy with a quiet, professional home workspace Passionate about helping others and delivering great service Must be 18+ and authorized to work in the United States What We Provide: Full training and ongoing mentorship Travel agent certification (if desired) Access to travel discounts and perks Supportive online community and tools to help you succeed $20,000 - $65,000 a year🧭 Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future. Within our Analytical Services team, we have a functional service provider solution, which is a unique partnership that allows our customers to leverage the experience of our staff, while allowing you, the employee, to gain direct experience working onsite at a pharmaceutical/ biopharmaceutical company, all while maintaining full-time benefits. This is a fully onsite role based at our customer's site in San Diego, CA . We welcome applicants from all locations within the US. Please note that relocation assistance is not provided for this position, and any relocation costs will be the responsibility of the candidate. Must be legally authorized to work in the United States without sponsorship. Must be able to pass a comprehensive background check, which includes a drug screening. A Day in the Life: As a Group Leader, you will provide management and direction to remote laboratory staff at client sites and provide administrative resources for employee activities and needs. You will spend a significant amount of time assisting in the recruitment, interviewing, and onboarding of new staff to select the best possible candidates and achieve a fast, seamless transition to efficiency. The Group Leader will be responsible for ensuring staff responsiveness and overall client satisfaction. You will meet regularly with client contacts to monitor the technical performance of staff and their project timeliness, as well as build close customer relationships. Considerable flexibility will be required to meet client expectations and management needs with employees working in different U.S time zones. You will track Key Performance Indicators and metrics. Education and Experience: Bachelor's degree in lab sciences such as Chemistry, Biochemistry, Material Science, Immunology, Biology, Molecular Biology or similar Group Leader: Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable 8+years') OR Masters degree and previous experience that provides the knowledge, skills, and abilities to perform the job (comparable 6+ years') In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: ***Fully Remote position but will need to live in the San Diego, CA area for onsite visits*** Pharmaceutical experience required. Ability to establish, develop and maintain positive business and customer relationships Demonstrated understanding of the bid process and can apply expertise of others to develop programs to meet unique client needs Be highly motivated and target driven with effective negotiating skills Understanding of proposal and project scope as it relates to pricing, resource management and the impact on business Ability to independently develop project proposals and plans Demonstrated knowledge of QA metrics of program base; ability to write and recommend changes to PPD SOPs Proven leadership skills with an ability to train and mentor junior staff Ability to cultivate a collaborative work environment with a team Ability to travel to various site locations Understanding of basic financial terms and definitions as it applies to the business Project and time management skills Proven problem solving and troubleshooting abilities Effective written and oral communication skills as well as presentation skills Proven track record to cope with a dynamic work environment Working Environment: Below is listed the working environment/requirements for this role: Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. Able to work upright and stationary and/or standing for typical working hours. Able to lift and move objects up to 25 pounds Able to work in non-traditional work environments. Able to use and learn standard office equipment and technology with proficiency. May have exposure to potentially hazardous elements, including infectious agents, typically found in healthcare or laboratory environments. Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. Benefits We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Compensation and Benefits The salary range estimated for this position based in California is $120,000.00-$130,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: *****************************************************

Group Lead, Product Management helps support and deliver the execution of the strategic direction of our product portfolio. This role helps shape the direction of current product offerings, ensure alignment with client and market needs. You'll work cross-functionally with product teams, development, and executive leadership to define, review, and deliver product roadmap(s) that fuel growth and differentiation. Key responsibilities include creating and owning product roadmaps, managing resources, and fostering cross-functional collaboration, Essential Functions: • Product Strategic Leadership o Execute the long-term product vision and roadmap in alignment with company objectives. o Help identify market opportunities, emerging trends, and competitive threats to inform strategic decisions. • Portfolio Management o Helps support the product portfolio strategy, including lifecycle management, and investment decisions o Support evaluation of product performance and make recommendations for optimization, expansion, or sunset. • Cross-Functional Collaboration o Partner with Product Managers and Product Owners to translate strategy into actionable roadmaps. o Collaborate with Marketing, Sales, and Customer Success to ensure go-to-market alignment. o At times, influence executive stakeholders with clear, data-driven recommendations. • Market Intelligence & Innovation o Conduct market, customer, and competitor analysis to uncover insights. o Champion innovation by identifying whitespace opportunities and disruptive ideas. • Metrics & Impact • Help define, track, and review to measure product success impact. • Communicate progress and outcomes to leadership and the broader organization. These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required. Goals and objectives are subject to change. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Staff Management Responsible for ensuring area of responsibility has the talent and resources to meet short- and long-term organizational goals as well as ensuring maximum productivity and performance. Responsibilities include, but are not limited to: o Proactively recruit, screen, and select candidates for current and future resource requirements. o Effectively orient new hires to ensure a positive and productive employee engagement experience. o Ensure structure and hiring plans (within budget) are appropriate for performance and productivity levels required. o Utilize the company's performance management program as designed to align individual performance to overall performance objectives. Meet all completion requirements at a high-quality level. Provide ongoing performance feedback. Identify and take appropriate action for non-performance. o Ensure each employee has a yearly performance review that is reviewed with employee and the review to be sent to Human Resources each year. o Ensure each employee has a clear and thorough understanding of their role and responsibilities. Keep job descriptions current for each position. o Actively support and participate in organizational development and training programs. Meet all completion requirements at a high-quality level. o Mentor, guide, and coach direct reports in order to expand their capabilities and performance. o Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior managements. o Administer all internal policies and procedures in accordance with corporate, human resources, budgetary, and finance guidelines. Ensure accuracy of staff data records. o Comply with all employment laws and regulations including, but not limited to, equal employment opportunities for all. Minimum Requirements: Education/Experience/Certification Requirements • 3 + years in product strategy, product management, or corporate strategy roles. • Proven experience leading strategic initiatives in a fast-paced, high-growth environment. • Strong analytical skills with a data-driven mindset. • Exceptional communication and storytelling abilities. • Experience working with executive teams and influencing at the highest levels. • Experience in [industry-specific domain, e.g., SaaS, fintech, healthcare]. • Background in management consulting or investment analysis. • Familiarity with product analytics tools and frameworks • Excellent communication (written and oral) and interpersonal skills. • Strong organizational, multi-tasking, and time-management skills. • Must be detail oriented and able to follow through on issues to resolution. • Must be able to act both independently and as a team member. Preferred Qualifications: • MBA or equivalent experience preferred. Management

Leads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties • Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc. • Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes. • Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance. • Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement. • Assists in the development and implementation of internal desktop processes and procedures. • Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers. Required Qualifications • At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience. • Strong analytic and problem-solving abilities. • Strong organizational and time-management skills. • Ability to multi-task and meet project deadlines. • Attention to detail. • Ability to build relationships and collaborate cross-functionally. • Excellent verbal and written communication skills. • Microsoft Office suite/applicable software program(s) proficiency. Preferred Qualifications • Supervisory/leadership experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Who We Are We believe a company's employees are its greatest asset, and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives. Founded in 2013, we serve 200 clients across diverse industries-from financial firms to public universities-and help over 250K users make healthier choices year-round. We are a growing team of smart, talented people who are driven by technology and passionate about work/life balance. The Role We are seeking a motivated Customer Success Supervisor with strong experience in SaaS to lead the team responsible for long-term client retention. This mid-level role requires a proven track record in B2B SaaS, specifically focusing on guiding a team to manage account implementation and ongoing client satisfaction. As a people-focused manager, you will lead, mentor, and guide our team to ensure our 200+ clients receive outstanding service, resolve disputes effectively, and achieve their long-term wellness goals while remaining satisfied with our platform. What You'll Do Lead and Mentor: Guide the account management team with empathy, helping them develop the "soft skills" needed for high-stakes client communication. Drive Client Satisfaction: Establish and track departmental KPIs focused on client retention, Net Promoter Scores, and overall satisfaction. Create individual goals for team members focused on client retention; then track progress and celebrate successes. Manage the Lifecycle: Oversee the transition from initial account implementation to long-term partnership, ensuring a smooth and consistent client experience. Proactively Cultivate Growth: Coach and mentor team members on identifying organic expansion opportunities, guiding them to effectively navigate upsales that provide additional value to our clients. Advocate for Clients: Act as a skillful bridge between your team and the product department, advocating for feature requests and platform improvements based on client feedback. Strategic Consulting: Become a platform expert to advise your team on how to make high-value recommendations that help clients reach their wellness goals. Project Management: Manage long-term departmental projects, ensuring all stakeholders are informed and consulted. Collaborate: Foster a supportive environment where you jump in to help the team whenever needed. Process Improvement: Continuously refine the account management workflow to reduce friction and improve the "white-glove" service experience. Requirements What You'll Bring SaaS Expertise: At least 5 years of experience in a B2B SaaS role specifically focused on account management or client success. Proven Leadership: At least 3 years in a full-time leadership role, with a focus on coaching team members to hit retention and growth targets. Full Operational Ownership: You are ready to take the helm for your team, taking full accountability for the department's direction and success. Thrive on Challenges: A motivated mindset that seeks to be challenged on a daily basis and proactively approaches problem-solving. Relationship Management: A passion for building inter-departmental bridges to ensure client needs are met across the entire organization. Business Acumen: A quick grasp of client business goals and the ability to translate technical platform features into ROI for wellness stakeholders. Communication Mastery: Exceptional Skillful communication skills, particularly in translating technical system knowledge into clear, actionable advice for clients. Data-Driven Mindset: Comfortable using data visualization and reporting tools to identify at-risk accounts and make informed decisions on retention strategies. Empathetic Leadership: A commitment to fostering a collaborative environment where team success is prioritized over micromanagement. Benefits Compensation: $80,000 - $95,000 per year, dependent on experience. Financial Growth: Quarterly Profit Share Disbursements based on business performance and a 401k with company match. Wellness: A program with up to $750 annual incentives (we use our own product!). Health: Heavily subsidized medical/dental/vision plans, plus a $500 company contribution for any HSA medical plan. Flexibility: 40% remote work (work from home) after training, plus flexible hours. Perks: $1,000 annual Professional Development reimbursement, generous PTO, 10 paid holidays, quarterly events, and weekly team lunches.

Bospar in a nutshell Just over five years ago, a few PR pros who liked working together started a virtual boutique tech PR agency. Fast-forward to 2020, and Bospar is now a “small” PR agency (we outgrew “boutique”) with a roster of successful tech companies, more awards than we can easily track and 30+ hardworking and fun people. We all work remotely and are located across the U.S. Award-Winning Virtual Tech PR Firm Seeks Senior Content Supervisor Are you a PR or digital agency pro with great writing, researching, social and traffic management skills, with 10-12 years of experience? If so, you could be working with our award-winning content team to help put some of the hottest tech companies on the map. Bospar is a close-knit team that represents stellar clients in the most exciting areas of technology. The pace is fast, the demands are great, and the rewards are huge. We make tech PR history - right from our home laptops. Job Type: Full-time; remote Job Description : The Senior Content Supervisor will: Write press releases, blog posts, pitches and client emails Generate ideas for bylines and then develop abstracts based on those ideas Proofread/revise/edit content generated by the client account teams, especially pitches Help edit/review all client social content For those clients assigned to you, participate in internal and client meetings as needed Track project progress and keep clients up-to-date Manage the content creation workflow by collecting requests for content team support Maintain Bospar content development tracking document Supply research support Compensation: Highly competitive, plus full benefits Company Description: Headquartered in the San Francisco Bay Area, Bospar staff is based throughput the country, covering all continental U.S. time zones. Our team includes experts in both social and traditional media and financial and public affairs gurus. We are an entirely virtual company - all staff members work from the comfort of their homes. Qualifications Qualifications: College degree, 10-12 years of PR and/or writing experience. Experience with tech companies. Tech and enterprise knowledge. Proven writing skills for C-level audiences. Additional Information Please provide recent resume.

Audit Senior/Supervisor Prestigious San Francisco CPA firm seeks an Audit Senior/Supervisor who is energetic, motivated and looking for opportunities for Manager level advancement in a challenging and rewarding work environment. Combining modern teamwork ideals and a commitment to develop each team member's potential, we pride ourselves on providing exceptional client service. Our firm has nine partners and a total professional staff of over 100. Our customer base includes a broad base of financial statement clients including closely held businesses and nonprofit organizations. Responsibilities Adhere to Firm policies and support Firm objectives and goals Demonstrate ability to supervise medium to large sized engagements Demonstrate a thorough understanding of a client's business, systems and procedures in identifying and solving client problems Develop time/revenue budgets for assigned personnel and work with them to fulfill their requirements Develop client development skills Provide technical and professional leadership to team members Assume primary responsibility for engagement completion Develop and monitor goals for the individual Personnel Business Plan which includes the Productive Hourly Budget, Marketing Plan and the responsibilities listed above Desired Background 3 - 5 years licensed CPA public accounting experience in performing audits Experience in supervisory audits of private companies and non-profit organizations Strong accounting skills and knowledge of accounting principles and practices Excellent technology, written and verbal communication skills Ability to work in paperless environment and a working knowledge of Word and Excel. Experience with Engagement is a plus Demonstrated leadership skills Attractions Competitive salary, commensurate with experience Generous PTO policy 8+ Paid Holidays Lots of flexibility and work from home Extensive continuing education and training opportunities, including advanced-degree courses

Leads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties • Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc. • Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes. • Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance. • Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement. • Assists in the development and implementation of internal desktop processes and procedures. • Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers. Required Qualifications • At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience. • Strong analytic and problem-solving abilities. • Strong organizational and time-management skills. • Ability to multi-task and meet project deadlines. • Attention to detail. • Ability to build relationships and collaborate cross-functionally. • Excellent verbal and written communication skills. • Microsoft Office suite/applicable software program(s) proficiency. Preferred Qualifications • Supervisory/leadership experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Customer Service Supervisor? Globe Life is looking for a Customer Service Supervisor to join the team! The Customer Service Supervisor must possess great communication skills while being able to lead and motivate their team. The supervisor must be organized, reliable and have the ability to lead and manage a team of Customer Service Representatives to produce results. This individual is responsible for managing the day to day operations to ensure department KPI's are met. They must be able to work well with others while ensuring tasks are being met in order to achieve team objectives and goals. The supervisor must monitor agents to provide necessary feedback to ensure company policies and procedures are being met. This is a remote / work from home position. What You Will Do: Develop a high performing team by coaching, mentoring and training Customer Service Representatives. Ensure KPI's are met. Update and analyze daily & monthly reports. Ensure timecard accuracy and sign off on payroll closing weeks. Perform QA monitoring to ensure customer satisfaction and accuracy. Also perform side by side nesting and silent monitoring. Answer questions from staff and provide guidance and feedback. Resolve escalations professionally. Review and approve outgoing written communication from agents to customers. Ensure adherence to policies for attendance and established policies and procedures. Create and deliver corrective action as needed for attendance, adherence, and policy violations. Assist with initial interviews for new hires. Create and administer annual performance reviews. Facilitate team meetings. Keep senior management informed on all issues and problems. Create ways to optimize procedures and keep staff motivated. What You Can Bring: High school diploma or equivalent. 4-5 years of relevant management experience. College Degree (Preferred). Customer Service Experience with proven experience as a call center supervisor or similar supervisory position. Working knowledge of MS Office. Knowledge of performance evaluation procedures. Outstanding communication and problem-solving skills. A results- oriented and forward thinking approach. Ability to work under pressure as well as work well with others. Ability to multitask and prioritize competing priorities to meet deadlines. Excellent time management skills. Ability to learn and adapt to change quickly. Superb organizational and leadership skills. Schedule flexibility to meet call center hours of operation. Must be dependable and punctual to ensure call center needs are met. Must be professional with the ability to maintain confidentiality. Applicable To All Employees of Globe Life Family of Companies: Reliable and predictable attendance of your assigned shift. Ability to work full time and/or part time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

ABOUT MACHINIFY: In October 2025, Machinify acquired Performant and we are now part of the Machinify organization. Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans. Deployed by over 75 health plans, including many of the top 20, and representing more than 170 million lives, Machinify's AI operating system, combined with proven expertise, untangles healthcare data to deliver industry-leading speed, quality, and accuracy. We're reshaping healthcare payment through seamless intelligence. ABOUT THE OPPORTUNITY: Hiring Range: $50000 - $60000 The Healthcare Customer Service group is the primary point of contact for all providers, Medicare contractors, commercial clients, etc. They respond to all verbal and written inquiries and are responsible for utilizing reports to track inventory and aging. The Healthcare Customer Service Supervisor oversees daily operations and a team supervision to ensure client customer service requirements are met timely and with high quality to meet business needs. Oversees the daily team productivity, quality, handles escalated process issues, ensures staff is properly trained, and flow-down of changes are implemented and adopted accordingly. Demonstrates knowledge and expertise in carrying out the following scope of responsibilities: Key Responsibilities Supervise a team of clerical support staff and leads in accordance with policies, laws, and in the best interest of the company. Ensures smooth workflow for successful completion of customer service activities with high quality. Interfaces with other internal departments and subject matter experts as needed to resolve issues and communicate changes in requirements, systems, processes and procedures, as well as supports transition and adaptation by the team in a positive and effective manner. Provides answers and handles escalation from team members; handles escalated questions from providers and resolves issues via phone and written correspondence. Drives research, analysis and resolution of questions and issues that arise. Provides training and support to new team members as well as all CSS team for any new or changing workflows or requirements. Contributes to continuous improvement efforts and develops/delivers tools and training to increase knowledge, efficiency and consistency of department output. Assists management with establishing and communicating goals and expectations to team members. Review team members' performance on a regular basis and provides direction, coaching, and training to maximize the efficiency and results workflow process of the team(s). Prepares and conducts annual staff performance reviews with support of management, and provides input to recommendations for transfer, promotion, termination, etc. of the team members. Resolves problems within the team and promotes collaboration and teamwork to ensure efficient, effective, team performance. Conducts regular meetings and communicates effectively with the team. Analyzes individual staff performance, attendance, compliance, work behaviors and adherence to policies; identifies individual and group issues and trends; communicates results and recommendations to the next level of management; and partners with management and HR to address accordingly. Reviews and approves scheduled time off requests, timecards, and other direct supervisory responsibilities as assigned through the HR/Payroll systems. Monitors attendance and effectively raises and addresses concerns in collaboration with the next level management and HR. Follows and complies with company policies, processes and procedures. Successfully completes, retains, applies and adheres to content in required training as assigned including, but not limited to, information security, anti-harassment and other compliance and policy/ procedure training applicable for position. Maintain policy and procedure documents as well as contribute to the development and/or improvement of workflows and procedures based upon changing requirements. Maintain a current knowledge of all Medicare rules, regulations, policies and procedures, and contract requirements. Knowledge, Skills and Abilities Needed To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Below are representative of the knowledge, skills, and abilities required. Thorough working knowledge of CPT/HCPCs/ICD-9/ICD-10 coding. Strong verbal and written communication skills; Ability to communicate professionally with internal and external audiences. Excellent interpersonal skills: Ability to maintain professionalism and composure in difficult interactions or conflict as well as builds credibility and trust. Solid supervisory skills: ability to effectively assess skills, transfer knowledge/skills to others and lead/direct the work of others. Ability to handle any non-standard situations that may arise applying good judgment and decision- making skills. Strong understanding of customer service policies and processes; healthcare Provider customer service background with demonstrated ability to adapt and document workflow as needed in a dynamic growth environment. Possess knowledge of Medicare rules and regulations. Demonstrated knowledge and skills in medical claims processing and/or billing experience required to perform job duties. Experience in some capacity of medical claim quality assurance, or past demonstrated experience in a QA function. Good problem-solving and analytical skills; ability to identify and resolve root-cause. Able to maintain confidentiality of sensitive data. Solid desktop system skills; strong use of standard Microsoft office applications including strong Excel skills; and adept in quickly adapting to use of various business systems and applications. Proven attention to detail and excellent organization skill. Ability to successfully perform function with minimum supervision. Time management skills to effectively manage diverse workload while completing work within allocated time frames in a fast-paced dynamic environment. Ability to adapt to changes easily and assist others to do so. Required and Preferred Qualifications Education and Experience: High school degree or GED required. Some college AS or BS degree is plus. Minimum 6 years progressive customer service experience in the medical or health insurance field. Minimum 1+ years prior experience successfully supervising or managing clerical, administrative or operations non-exempt staff. WHAT WE OFFER: Machinify offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, HSA/FSA options, life insurance coverage, 401(k) savings plans, family/parental leave, paid holidays, as well as paid time off annually. For more information about our benefits package, please refer to our benefits page on our website or discuss with your Talent Acquisition contact during an interview. Physical Requirements & Additional Notices: If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. Proof of such may be required prior to an offer being made. It is the Employee's responsibility to maintain this Internet access at their home office location. The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary. Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse. Regularly reads and comprehends information in electronic (computer) or paper form (written/printed). Regularly sit/stand 8 or more hours per day. Occasionally lift/carry/push/pull up to 10lbs. Machinify is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable). As such, the following requirements will or may apply to this position: Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions. Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists. Must complete the Machinify Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures. Other requirements may apply. All employees and contractors for Machinify may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Machinify's policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination. Machinify is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Machinify will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if you believe a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Machinify's Human Resources team to discuss further. Our diversity makes Machinify unique and strengthens us as an organization to help us better serve our clients. Machinify is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law. THIRD PARTY RECRUITMENT AGENCY SUBMISSIONS ARE NOT ACCEPTED UNLESS EXPLICITY AGREED TO IN WRITING

The Customer Service Supervisor for Veterinary & Association Programs is responsible for overseeing the daily operations and business processes of the Life and Health Customer Service team. This position plays a key role in supporting organizational strategic initiatives and long-term goals by leading, coaching, and developing team members to deliver exceptional service, accuracy, and efficiency. The supervisor serves as a primary connection between frontline operations and leadership, ensuring that service levels, quality, and engagement align with company standards and objectives. This role has an anticipated start date of February 2026. Your Impact: Supervise, train, coach, and provide leadership and guidance to the customer service team. Review and approve time-off requests and bi-weekly timecards. Establish, monitor, and support performance goals, individual development plans, and career growth opportunities. Lead meaningful performance development activities that align with each team member's motivating factors. Monitor and report on activity, production output, and service levels. Ensure monthly adherence to Service Level Agreements (SLAs) and key performance metrics. Review survey and feedback responses and take appropriate follow-up actions, which may include contacting members, updating training materials, or conducting interactive coaching. Oversee operational activities of the team and recommend process improvements to increase efficiency and customer satisfaction. Partner with Workforce Management to manage forecasting, scheduling, and coverage to ensure optimal service delivery. Conduct quality assurance (QA) reviews, participate in calibration sessions, and provide documented coaching to improve agent performance and consistency. Analyze contact data to identify root causes of repeat or misrouted calls, recommend workflow improvements, and coordinate implementation with stakeholders. Collaborate with IT, product, and telephony teams to optimize Five9 call flows, routing, and automations that improve efficiency and the customer experience. Serve as an operational liaison for new technology releases, system enhancements, and process changes - assist with UAT, agent training, and post-implementation reviews. Ensure ongoing HIPAA compliance and take proactive steps to protect Protected Health Information (PHI). Promote employee engagement and wellness through recognition, meaningful 1:1s, and effective communication - especially within virtual or hybrid teams. Successful Candidates Will Have: Bachelor's degree in Business Management, Administration, or a related field. Five or more years of insurance industry experience, preferably in a customer service environment. Prior supervisory or team lead experience . Life & Health insurance license or the ability to obtain within 60 days of hire. Candidates with exposure to the veterinary space-such as veterinary assistants, vet techs, or similar roles-are a plus. Familiarity with veterinary workflows or member interactions in animal health is beneficial but not required. One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work Certification™ for the second consecutive year. Pay Range: $51,800 - $52,000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: ********************** Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .

) Empowering Digital Transformation through Social Media & IT Services With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies. We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act as a resource to agents. To succeed as a call center supervisor, you should be focused on helping your team build the necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive. Call Center Supervisor Responsibilities: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer satisfaction. Call Center Supervisor Requirements: High school diploma or equivalent, but more education, especially in management, is preferred. Call center, customer service, or supervisory experience may be required. Proficiency with technology, especially computers, software applications, and phone systems. Exceptional verbal and written communication skills. Strong understanding of company products, policies, and services. Ability to coach, train, and motivate employees and evaluate their performance. Excellent problem solving, leadership, and customer service skills. Analytical, efficient, and thorough. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

The Call Center Supervisor is responsible for ensuring the team delivers service that meets or exceeds agreed client goals, while fostering a culture that strives for operational and compliance excellence. As a member of the Business Unit Management Team, the Call Center Supervisor is also accountable for deliveriasng the service in a fiscally responsible manner This is your opportunity to join us and represent a top biotechnology company.Whats in it for you? Competitive compensation Excellent Benefits accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions Generous performance-driven Incentive Compensation package Competitive environment with company wide recognition, contests and coveted awards Exceptional company culture Recognized as a Top Workplace USA 2021 What will you be doing? Supervise call center staff, including active performance management Provide day-to-day supervision of the medical information specialists/customer service representatives. Assign individuals to work schedules designed to meet client business needs; ensure staff adherence to assigned work schedules. Implement and communicate performance standards o Coach team members for success and support individual development of direct reports Conduct performance evaluations for designated staff members Conduct new hire interviewing and training Address performance issues, including disciplinary actions and terminations in a timely manner and according to our policies. Monitor staffing levels Coordinate and deliver program trainings as required by program Create and implement initiatives designed to encourage teamwork and increase employee engagement. Supervise call floor operations Delivers service that meets or exceeds client expectations Maintains all service levels Ensure that all client needs are met with a high degree of quality and compliance to applicable Policies and Standard Operating Procedures Manage call center operations in a fiscally responsible manner Strategize and collaborate with internal teams to foster a culture and service of continuous quality improvement, offering creative solutions to client Monitor inbound/outbound customer service calls to ensure script adherence, call integrity, adverse events compliance, HIPAA compliance and proper phone technique. Develop a contingency plan to maintain adequate coverage levels, in the event of staff shortages. This will include serving as backup, handling inbound/outbound calls, when needed. Analyze daily, weekly and monthly call metric and productivity reports, ; share analysis with Business Unit Leadership Team and offer recommendations based on analysis. Oversee the handling of alternate channel requests as appropriate, including email, voice mail and white mail, and ensuring the timely completion of all. As needed, assist with the implementation of program modifications and the scheduling of special call programs. Assist Client Account Manager in the development and implementation of new client programs. Assist in the development of quality improvement programs as a means to increase productivity and improve service levels. Develop contact center policies and procedures. Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). What do you need for this position? Associates degree Or equivalent work related experience 1-2 years previous supervisory experience preferably within a Call Center, in a Team Lead or Supervisor role; or equivalent experience. Understanding of call management systems such as CentreVu Supervisor. Adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook. Outstanding customer service, communication, and interpersonal skills. Must possess the ability to train and motivate staff members.

Under the direction of the Manager of Pre-Service Center, the Supervisor will direct the daily operations and personnel of the pre-registration and financial clearance functions for both the hospital, Boston Medical Center and medical group, Boston University Medical Group. Supervise the day to day operations of pre-registration and financial clearance, ensuring compliant patient interaction and timely and accurate workflow processes. Monitors performance and quality measures. The Supervisor has expert level knowledge in patient access, registration and scheduling processes, policies and procedures and an expansive understanding of Epic applications and system edits. Collaborates with all levels of the organization to ensure policies and procedures support both operational needs and service standards to support the organizational vision and mission. The Supervisor is self-directed and ensures projects and initiatives align with departmental goals and oversees development and implementation of best practice policies for Pre-Service Center operations, patient registration, and education/training. The Supervisor is responsible for assisting Pre-Service Center Leadership with quality and productivity assessments and training team members. Performs internal quality assessment reviews on internal processes to ensure compliance with policies and procedures. Monitor and ensure team members efficiently work accounts within EPIC, deliver an exceptional patience experience with each interaction and effectively leverage relevant tools for timely resolution resulting in appropriate reimbursement and data integrity. The Supervisor promotes continuous improvement of the overall performance of the team by proactively identifying problems and proposing solutions, and serving as a role model for customer service and team member engagement at all times. The Supervisor provides moderate level analytical support, leads middle level projects/campaigns and develop detailed resolution plans. The Supervisor creates a positive, constructive, and supportive relationship between revenue cycle colleagues and internal and external customers. Position: Pre-Service Center Registration Supervisor Department: Ambulatory Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Perform on-going quality assessments for the Pre-Service Center employees to ensure accurate completion of accounts being held due to EHR system edits and exceptional customer service is delivered with every interaction. Act as a Tier 1 support resource for the Pre-Service Center representatives for complicated scenarios and if/when compliance issues occur. Intervenes to handle sensitive patient issues or situations when a patient is not satisfied with a team member's response to a particular problem. Escalates problems to Pre-Service Center Manager when appropriate. Analyzes and monitors key performance metrics to effectively identify key trends, implement corrective actions and effectively communicating outcomes to senior management. Monitors the accuracy and build of Epic workflows and partners with Epic IT to implement system workflow changes. Develops and maintains process workflows, presentations or other educational material on correct patient registration and customer service processes. Leverages functionality of revenue cycle EPIC application to increase accuracy of the registration process, reduce denial rates and increase cash collections, through implementation of rules and edits. Uses data and reports to perform root cause analysis to identify areas of opportunities and recommend solutions to drive process improvement on the front end revenue cycle and collaborate with other revenue cycle teams to ensure successful implementation. Monitors daily performance including team member coaching, quality, speed, accuracy and customer service (both internal and external). Collaborates with cross-functional teams across Operations, Reimbursement, Compliance and Revenue Cycle to drive Patient Registration priorities. Participates as a team member on cross-functional project teams in support of moderate projects related to existing and new revenue initiatives to increase reimbursement and provides support for projects in which Revenue Cycle leadership and key stakeholders are involved. Effectively communicate issues and results via multiple media including in-person meetings, workgroups, verbal communication, email and presentations. Track Epic workqueue data metrics, and associated issues. Executes workflow processes to correctly identify deficiencies. Formally prepares and presents findings in an efficient and effective format to Pre-Service manager with recommendations on corrective actions. Helps to develop and mentor Pre-Service Center Representatives to ensure optimal performance and service delivery excellence. Personally provides staffing coverage when needed, effectively performing the duties and responsibilities of the position(s) he/she oversees. Serves as a patient registration subject matter expert to internal and external team members. Assists department leadership with administering corrective action to employees when necessary. Assists with the recruitment of team members by interviewing candidates and providing feedback to departmental leadership. Provides training and orientation to new team members. Contributes to colleague annual performance appraisals and competency assessments with measurable data and/or specific examples of performance. Utilize Hospital's Core Values as the basis for decision making and to facilitate hospital mission. Follow established hospital infection control and safety procedures. Perform other duties as needed and required. Must adhere to all of BMC's RESPECT behavioral standards. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Associates Degree in Business/Healthcare related field or equivalent work experience required. A Bachelor's degree in Business/Healthcare related field preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: NAHAM's CHAA or CHAM certification preferred or must obtain within 12 months of employment. EXPERIENCE: Minimum 5 years' experience in the Revenue Cycle; Patient Access and/or Patient Financial Services and experience with hospital registration and scheduling systems required. 5-8 years of experience in a lead, supervisory or management role. KNOWLEDGE AND SKILLS: Technical Extensive working knowledge of patient access and how it relates to the Revenue Cycle and supporting applications to include but not limited to EPIC, Avaya, etc. Proven track record of successfully promoting quality, accuracy and exceptional customer service. Highly skilled experience and knowledge of Windows-based software required, including but not limited to Microsoft Outlook, Word, PowerPoint and Excel. Solid understanding of supervisory/managerial techniques and principles, in order to manage patient registration activities. Proficient skills to collect, organize and analyze data, produce actionable reports and recommend improvements and solutions. Leadership Experience mentoring and guiding team members whose focus is on patient registration and customer service initiatives, workflows and processes. Proven track record of success in improving revenue cycle performance and customer service. Demonstrated leadership skills, with ability to work with multi-departmental teams, peers and third party vendors. Demonstrated ability to set vision and motivate stakeholders to realize the vision. Solid understanding of business environment and operations. Experienced in auditing, training and communicating revenue cycle registration and scheduling regulations and concepts. Ability to lead cross-departmental and cross-functional team, and participate in the organization and execution of projects. Excellent oral and written communication skills. Ability to communicate effectively with both technical and non-technical people. Management Demonstrated leadership skills including project management, prioritization, team building, time management, customer service, and conflict resolution. Demonstrated ability to supervise all aspects of revenue cycle patient registration, access and scheduling operations in partnership with leadership. Ability to manage effectively across multiple tasks and projects under time and resource constraints. Ability to guide individuals and groups toward desired outcomes, setting high performance standards and delivering high quality services. Ability to lead a diverse group of team members, including managing through difficult situations, valuing differences, and leveraging strengths. Compensation Range: $49,500.00- $71,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Join our innovative Medical Telehealth Support Contract team, where you'll play a vital role in delivering cutting-edge remote healthcare services to Military Health System beneficiaries. As part of this dynamic program, you'll collaborate with top professionals to enhance patient care through advanced telehealth technologies and streamlined processes. We're looking for passionate individuals who are ready to make a real impact, ensuring patients receive the best care no matter where they are. With a focus on excellence, security, and innovation, this is your chance to be at the forefront of healthcare's digital transformation. If you're driven by quality and a commitment to patient safety, this opportunity is your next career move. CALL CENTER SUPERVISORY EXPERIENCE IS REQUIRED TO BE CONSIDERED The Care Coordinator Call Center Supervisor leads, directs, and manages a team of Care Coordinators responsible for all outbound contact follow-up services within the Contact Center. This position covers a 24/7/365 Call Center and shift or weekend hours may be required. This position oversees the planning, coordination, and day-to-day execution of outbound contact operations, ensuring efficient workflows, high-quality customer interactions, and adherence to service level agreements (SLAs). The supervisor is accountable for maintaining exceptional customer service by monitoring performance metrics, coaching staff to improve call handling quality, and promptly addressing escalated issues. In addition to operational oversight, the Care Coordinator Call Center Supervisor supports the full staffing lifecycle, including assisting with hiring, onboarding, training, and offboarding Care Coordinators. The role conducts regular performance reviews, provides continuous feedback, and fosters a supportive, high-performing team environment aligned with program goals. The supervisor collaborates with leadership to refine processes, resolve operational challenges, and uphold organizational policies, procedures, and performance expectations to ensure consistent, high-quality service delivery. Primary Responsibilities: Lead and Manage Inbound/Outbound Call Center Care Coordinator Team Provide daily supervision, coaching, and direction to Care Coordinators responsible for outbound contact services. Foster a supportive and high-performing team environment that aligns with program goals. Oversee Outbound Contact Operations Plan, coordinate, and monitor all inbound/outbound service activities to ensure efficient workflows and consistent service delivery. Ensure customer interactions meet quality standards and service level agreements (SLAs). Ensure Exceptional Customer Service Track performance metrics and implement strategies to enhance customer satisfaction and call handling quality. Address escalations promptly and effectively. Support Staffing Lifecycle Activities Assist with hiring, onboarding, training, and offboarding of Care Coordinator staff. Conduct employee performance reviews and provide ongoing feedback and development. Maintain Operational Excellence Collaborate with leadership to refine processes, address challenges, and enhance operational efficiency. Ensure adherence to organizational policies, procedures, and performance expectations. Required Qualifications: Bachelors degree and 4+ years of call center supervisory experience. Strong customer service skills, knowledge of call center operations, and knowledge and understanding of military lifestyle and culture. Proficient in navigating electronic systems, computer programs, and virtual service platforms . Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable. Must be an U.S. citizen, speak fluent English, and able to maintain and retain suitability investigation and clearance as required. Preferred Qualifications: Veteran/military retiree and/or military spouse. Experience working with and/or for military communities. At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what's next?” before the dust settles on “what's now.” If you're already scheming step 20 while everyone else is still debating step 2… good. You'll fit right in. Original Posting:December 12, 2025 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range:Pay Range $82,550.00 - $149,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Description & Requirements Maximus is currently hiring for an Outreach Call Center Supervisor to support our Indiana Enrollment Broker team. This is a remote opportunity open to Indiana residents. The Outreach Call Center Supervisor is responsible for supervising a remote team of 5-10 call center representatives supporting Medicaid enrollment. The Call Center Supervisor will also ensure staffing levels are maintained, drive their team to meet quality standards, and conduct progressive disciplinary action as necessary. Why Join Maximus? * Competitive Compensation - Quarterly bonuses based on performance included! * ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. * ️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, * Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * Recognition Platform - Acknowledge and appreciate outstanding employee contributions. * Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. * Tuition Reimbursement - Invest in your ongoing education and development. * Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. * Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. * Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: * Collaborate with project staff, client office personnel, and community agencies to address and resolve project-related issues effectively. * Deliver public speaking sessions and educational programs to community agencies and local office staff. - Engage actively in community health fairs and conduct group presentations aligned with the project's promotion. * Report concerns, problems, and issues to the Leadership promptly. * Supervise and oversee the activities of Outreach Client Service Representatives. * Maintain a professional demeanor representing the organization and advocating for the program. * Distribute program materials to diverse community groups. * Exceed established performance objectives while ensuring compliance with company Wage & Hour policies, including the provision of rest and meal breaks for non-exempt employees. * Adhere strictly to all company policies, procedures, and mandated training. * Supervise and oversee the activities of the Member Support Specialist (MSS) staff to include monitoring, tracking, and evaluating staff performances to meet all contractual SLAs. * Perform operational tasks to assure project service level requirements and goals are met, including aalyzing direct reports' quality performance and trending call types * Conduct 1:1 meetings on a regular basis and determine staff needs for coaching, training, and disciplinary action, as necessary. * Monitor and manage the Quality Management and Improvement Program process to ensure program goals are met. * Oversee appropriate documentation and resolution of member issues or complaints. Provide assistance to MSS staff with escalated issues. * Collaborate with project staff, client personnel, the Enrollment Broker, Managed Care Entities (MCEs), and other entities as needed to address and resolve issues effectively. * Engage in educational outreach activities and distribute program materials, in collaboration with other entities, based on the needs of members and potential members. * Maintain a professional demeanor representing and advocating for the program. * Cultivate positive relationships with client personnel, MCEs, community groups, other referral entities, and members. * Ensure compliance with company Wage & Hour policies, including the provision of rest and meal breaks for non-exempt employees. * Adhere strictly to all company and client policies, procedures, and mandated training for self and MSS staff. * Maintain expert knowledge of program and services. Work in partnership with IT and all departments to optimize workflow and processes. Minimum Requirements * Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. * Previous experience working with persons with disabilities, senior/aging populations, and long-term supports and services needs preferred. * Knowledge of State Medicaid, Medicare, dual-eligibility, and managed care entities preferred. * Travel up to 20% of the time with a personal vehicle required. * Previous leadership experience preferred. * Previous experience working in a remote setting preferred. * Must be willing and able to work 8:00am-5:00pm Eastern Standard Time (EST), Monday-Friday. * Must be a resident of Indiana. Home Office Requirements: * Internet speed of 20mbps or higher required (you can test this by going to ******************* * Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. * Must currently and permanently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.

Transfer Nurse (RN), Transfer Center Job Type: Full-time | Nights (7a-7p) Who We Are: Access Point is a leading provider of healthcare-focused call center and telehealth solutions and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. As we work to support physicians, health systems, ACOs, FQHCs, municipalities and healthcare technology firms, our goal is to put the patient at the center of care and deliver exceptional service and value. We interact with more than two million patients annually, and our unique combination of both clinical and non-clinical services allows us to deliver the right resource at the right time to improve the patient's medical journey and experience. Access Point's offerings are available nationwide to help improve the health and well-being of the populations we serve. People are our passion and purpose. Where We Are: Why Choose Us: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program - mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants Advancement opportunities with responsive, supportive leadership Continuing education opportunities And much more… Position Summary: The Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) is responsible for Access Point Behavior Health Transfer Center team members ensuring they are providing the highest level of customer service to callers. The Supervisor will use the appropriate procedures, tools, and resources to assist with call volume or managing inbound cases. The Supervisor will use the appro-priate procedures, tools, and equipment to support, training, and coach the staff as needed. Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) plays a major part in acting as a liaison between internal and external customers by providing best customer service and advocate patient centric care by assisting with timely transfers. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. • Oversee all aspects of department activities on daily basis by giving direction to Team leads and be the liaison between leadership and frontline staff advocating for consistency and standardization of the processes. • Provide ongoing efficient communication to the staff by being an extension of the Manager. • Stays up to date with all departmental procedures, protocols, and communications to ensure ad-herence of appropriate process for final referral resolution. • Motivate and encourage agents through positive communication and feedback. • Monitor department performance objectives, meet standards, and ensure customer satisfaction goals are met. • Trains and educates transfer center staff on standard protocols and customer service best practice. • Collaborate and monitor while working with education team to prepare and deliver new and ongoing training for staff using the most up-to-date information. • Act as a resource for all team members including: Clerks, Coordinators (RN, LPN, Paramedic, EMTs, Social workers, and Non- Clinical). • Monitor queue(s)and track inbound/outbound calls. Keep staff aware of inbound/outbound calls, calls waiting, abandonment rate, etc. through the shift. Provide coverage as needed by holding self and staff accountable in their roles. • Collaborate with Work Force Management by managing productivity goals set by the department by holding staff accountable during their shifts with the breaks, meal breaks etc. • Responsible for resolving problems and complaints in real time. Assist with escalated calls as needed. • Hold staff accountable with the ongoing education being offered and delivered with most up-to-date information. • Identify frequently encountered problems/questions/solutions and work with appropriate person-nel to provide best service. • Meets with staff on bi-weekly/monthly basis to provide ongoing feedback focusing on KPI and overall performance goals for department and individuals. • Assist Manager/ Director with employee annual performance review by giving consistent feed-back about individual staff. • Work to consistently have tools and aides for employees that are accessible, accurate and cur-rent to ensure that Access Point Behavior Health Transfer Center staff receive the appropriate support and training to apply the best skills and knowledge on the job. • Continually enhance knowledge and awareness of industry standards, trends, and best practices to strengthen organizational knowledge and the Access Point Behavior Health Transfer Center. • Create and maintain files on each designated employee as they relate to attendance, production, and reviews. • Assist manager/director by conducting candidate interviews, offering input into the hiring deci-sion. • Maintain departments policies and procedures, reviewing and updating as needed. • Actively participate in special projects as needed and be change agent for new processes and tools to the team. • Continuously monitor department processes and recommend to management new and innovative ideas for service improvement. • Competent in the application of Medical Necessity criteria. • Educates nurses, physicians, and ancillary staff in level of care and admission/transfer issues/ opportunities. • Through effective and professional communication, acts as a liaison between and with physi-cians, patient / family, hospital staff and patient care areas, outside agencies to promote effi-cient patient flow. • Demonstrates knowledge of regulatory requirements, EMTALA, Lifepoint Health Ethics and Compliance policies and quality initiatives. Monitors team-compliance and implements process changes to ensure compliance to such regulations and quality initiatives as they relate to the provision of Access Point Behavior Health Transfer Center. • Tracks and trends barriers to patient flow, makes recommendations and develops action plans to improve processes and systems. • Engages in departmental “team” approach to ensure all elements are communicated (both written and verbal) to facilitate patient transfer and/or throughput. • Adheres to established protocol, procedure, and standard of care, escalates issues through the established Chain of Command in a timely manner. • Must be able to multitask by attentively listen and simultaneously type 38-40 wpm. • Must meet Internet speed requirements: Upload 50 or more; Download 100 or more. • Must have clear understanding about the Access Point Behavior Health Transfer Center Key per-formance indicators and be a part of the Access Point Vision to reach the goals. • Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) will consistently work in rapid change environment. ADDITIONAL INFORMATION: • Reports to: Access Point Behavior Heath Transfer Center Manager and / or Director • Nature of Supervision Received: Minimal; individual proceeds on his / her own, in com-pliance with policies, procedures and practicing as prescribed by immediate supervisor. • Positions Supervised: Access Point Behavior Health team members • Interactions with: External and Internal Customers KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: Graduate of an accredited school/college; Bachelor's degree preferred. Experience: • Three years of related clinical experience in an acute care setting (ED or Critical Care Preferred); Behavior Health experience is preferred • Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotia-tion, conflict resolution, proactive decision making. • Ability to establish and maintain collaborative and effective working relationships. • Ability to communicate effectively in oral, written, and electronic formats. Required License/Registration/Certification: • Current Nurse (RN/LPN/LVN) licensure in State of Residence. Required Compact License • Must maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education. No nurse will be scheduled to work any shift if their nursing license has expired. It is the nurse's responsibility to ensure that the Manager of the Access Point Behavior Health Transfer Center Operations is notified immediately if their license status changes. Failure to comply with this requirement will result in termination of employment. • Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations. SKILLS AND ABILITIES: Statistical Mathematical Skills -- Ability to work with mathematical and algebraic concepts such as prob-ability, statistical inference, and forecasting. Ability to apply and analyze concepts such as fractions, percentages, ratios, and proportions to practical situations. Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives. Complex Communication -- Frequently communicates complex information and interacts with manage-ment. Can present, resolve, and address delicate situations. Can motive and persuade others. Varied Business Problems --Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent, and practices. Department Specific -- Decisions impact the management and operations within a department. May con-tribute to business, and operational decisions that affect the department. Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others. Project Planning/Organization -- Handle multiple projects simultaneously including task delegation, pro-ject oversight, and resource allocation. PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for ex-tended periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body re-quired for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Noise level in the work environment is typical for an office and/or hospital environment. No travel required. EEOC Statement “Life Point is an Equal Opportunity Employer. Life Point is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

Job DescriptionDescription: Through established curriculum/activities, the Group Leader supervises, organizes, and facilitates programs that promote cultural, physical, intellectual, and social growth. They ensure a supervised, therapeutic, and balanced experience that exposes children to wellness, leadership, and fair play opportunities. The Group Leader supervises youth who attend AYPYN and participate in programming. They assist in facilitating, organizing, and clerical supporting programs/activities with experiential opportunities through indoor and outdoor events/activities. The (5) Core Program Areas maintained are: Leadership and Service; Health and Wellness; Sports and Recreation; Education and Science, Technology, Engineering, and Math; and The Arts (Digital, Fine, Applied, and Performing). Essential Functions: Complies with all AYPYN and Agency policies, practices, and procedures. Provides constant and thorough supervision of the youth attending AYPYN. Ensures the safety of all youth. Maintains the AYPYN equipment and supplies. Responsible for the overall cleanliness of the space provided by Indian River Middle School. Develops, plans and/or facilitates high-quality and high-interest programming/activities. Ensures necessary data is collected (attendance, participation, etc.). Assists in the ongoing recruitment of Army-connected youth for participation in AYPYN programming. Ensures the execution and fidelity of the use of AYPYN funds. Reports any concerns to the After School Programs Site Supervisor. Other duties as assigned. Special Requirements: Work Environment: Office and classroom environment that will require occasional travel to events, conferences and/or meetings. Works in an office setting with a controlled temperature environment.? Occasional exposure to inclement weather conditions may occur depending upon assignments.? Equipment: This position is required to maintain a working knowledge of related office equipment including personal computers and printers, audio-visual equipment, telephone systems, copiers, fax machines, etc. Physical Demands: Must be able to sit, stand, walk, lift, carry, push/pull, climb, bend, and stoop. Must be able to perform fine motor skills, read, and type. Must be able to sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Encouraged to participate in various physical/recreational activities with the youth. Position Type/Expected Hours of Work: Part Time-Hourly, based on program needs, some flexibility in hours will be required. Following the Indian River Middle School calendar, must be present for AYPYN Programming Monday through Thursday from 1:00 - 5: 30 PM EST. This position requires you to work onsite. Remote work may be authorized during school breaks/cancellations and outside hours of program operation.? Travel: Some local travel required. Required Education and Experience: A minimum of a High School Diploma is required. Prior experience working with children, specifically at-risk youth, is preferred. Skills/Abilities/Knowledge: Strong organizational abilities and office skills are essential for this position. This person must also have excellent people skills and be a team player. Strong personal and engagement skills. Must possess the ability to understand/identify individual needs and physical capabilities of youth, including likes and dislikes. Must be able to work with privileged information in an unbiased and ethical manner. Ability to work with diverse populations. Must demonstrate effective and excellent oral and written communication skills and the ability to work cooperatively with others. Must be detail-oriented and possess excellent time-management skills. Requires self-direction, tact, diplomacy, and the ability to be clear, courteous, and professional. Able to react to change productively and handle other duties as assigned. Additional Eligibility Qualifications: Must maintain privacy of confidential information. Successful completion of routine pre-employment requirements as mandated by the New York State Department of Health, Office of Mental Health, and Office of Children and Family Services, along with ongoing clearances and exclusion checks. These requirements are to include employment health requirements, reference checks, criminal background checks/fingerprinting, State Central Registry clearance and eligibility to work in the United States. A valid NYS driver's license is required. Corporate Compliance, HIPAA Privacy Security, and Workplace Harassment and Discrimination Training and Nonviolent Crisis Intervention, First Aid and CPR will be required following date of hire. Must successfully complete specific training to deliver identified evidence-based programming. Requirements: