Leader, Contact Center Operations
Group1001 job in Zionsville, IN
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.
Why This Role Matters:
The Leader of Contact Center Operations is accountable for the strategic oversight, development, and execution of all contact center functions, with a focus on delivering a seamless multi-channel customer experience. This leader is responsible for shaping and implementing the vision for contact center technology capabilities, ensuring integration and optimization across voice, digital, and emerging channels. This role encompasses ownership of business outcomes through collaboration with workforce optimization, quality management, and training, while leading a management team of six direct reports focused on day-to-day execution.
Core responsibilities include continuous improvement initiatives to elevate customer experience outcomes by leveraging data-driven insights and industry best practices. The Leader provides strategic direction for recruitment, coaching, and staff development, while fostering a culture of excellence, engagement, and high performance. The position requires proactive leadership in the adoption and integration of new technologies, ensuring the contact center remains agile and responsive to evolving customer needs.
Success in this role is measured by the ability to deliver high-quality, efficient services that consistently meet or exceed Service Level Agreements (SLAs), optimize resource utilization, and achieve key performance metrics. The Leader is a key contributor to organizational operational targets and plays an integral role in daily business decisions impacting customer service delivery.
The Leader collaborates closely with Leadership across Operational Excellence, Human Resources, Learning and Development, Information Technology, Product, Legal, Compliance, and Distribution, serving as the function leader and primary representative for the contact center.
How You'll Contribute:
* Develops strategic plans to ensure the organization meets established goals.
* Provides leadership, support, motivation and development to supervisory/management staff.
* Delivers performance feedback and coaching to supervisory/management team.
* Develops and reviews performance metrics and reports to create action plans that will ensure performance targets are met through the continuous improvement process.
* Conducts operational reviews with Senior Leadership at the prescribed frequency.
* Reviews short- and long-term staffing plans to drive strategic focus of annual planning, quarterly forecasting and daily service level goals.
* Ensures quality standards, procedures and policies are properly maintained in accordance with regulatory and compliance guidelines.
* Manages the overall operational budget and effectively manages expenses.
* Represents the Contact Center on interdisciplinary teams across the larger Group 1001 organization.
* Partners with product and distribution on new strategic initiatives, such as new products and services in support of the company strategy.
* Partners with Next-Gen Customer Experience leaders to create easy, effective and efficient service experiences for all stakeholders.
What We're Looking For:
* Bachelor's Degree or experience in lieu of education required.
* 10+ years of function level leadership in an automated contact center required.
* Financial Services experience is required, with insurance/annuities specialization preferred.
* Demonstrated knowledge and understanding of call/contact center dynamics and operating metrics, including technology and operational performance requirements.
* Leading a multichannel digital experience, e.g., inbound/outbound voice, chat, email, SMS, etc., preferred
* Experience successfully leading a hybrid/remote workforce preferred.
* Proven critical thinking and decision-making skills.
* Requires exceptional leadership and proven coaching skills.
* Excellent interpersonal, management, motivation and analytical skills.
* Strong commitment to customer service and quality required.
* Detail oriented with strong organization, presentation and prioritization skills.
Benefits Highlights:
Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.
Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.
#LI-JT1
Auto-ApplyAssistant Sales Desk Manager - Annuities
Group1001 job in Zionsville, IN
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.
Why This Role Matters:
The Assistant Sales Desk Manager supports the overall leadership, performance, and culture of the Delaware Life Marketing (DLM) Sales Desk. This role partners directly with the Manager of the Sales Desk to oversee day-to-day workflow, coach inbound sales representatives, elevate service standards, and reinforce a consistent "One Distinct Message" experience across all Sales Desk interactions. The Assistant Manager plays a key role in training, recognition, and continuous improvement that strengthens advisor engagement and drives sales outcomes.
How You'll Contribute:
Sales Desk Leadership & Support
* Serve as the primary support partner to the Sales Desk Manager in running day-to-day desk operations.
* Act as second-in-command for the Inbound Team, including oversight of workflow, call coverage, assignment management, and service escalations.
* Provide leadership presence when the Manager is unavailable - ensuring execution of the Teams daily activities, service consistency, timely decision-making, and clear communication.
Coaching, Development & Training
* Support onboarding and ongoing training for Inbound Sales Representatives, ensuring strong understanding of DLM products, processes, technology, and the 6 Step Sales Process
* Deliver group training sessions and one-on-one coaching to enhance sales effectiveness, messaging quality, and advisor experience.
* Reinforce performance expectations, professional standards, and role clarity for all desk representatives
Performance & Quality Management
* Assist with annual performance evaluations, including gathering KPI data providing feedback, and identifying development opportunities.
* Monitor service levels, call quality, advisor satisfaction, and workflow metrics; recommend improvements to elevate the desk's performance.
* Partner with the Manager to address elevated service issues and ensure timely, accurate resolutions.
Hiring & Talent Pipeline
* Participate in the recruiting of as well as the interviewing and selecting of candidates for internal and inbound roles.
* Support career-pathing initiatives that help reps progress from Inbound to Internal Wholesaler to Hybrid Wholesaler and to External Wholesaler.
* Provide opportunities to learn more about key roles in Sales Distribution, Marketing, Sales Enablement, and Operations.
Culture & Recognition
* Promote a positive, engaged desk culture through Bravo's "Meaningful Recognition" program and regular team reinforcement.
* Encourage behaviors aligned to DLM's 7 Pillars.
Industry Knowledge & Research
* Stay informed on trends in sales desk models, advisor support strategies, and competitive service design.
* Provide insights and recommendations that strengthen the DLM Sales Desk's positioning and effectiveness.
We are looking for:
* Bachelor's degree in business, finance or a related field or experience in lieu of education.
* 3 - 4+ years of experience in a sales desk, internal wholesaling, customer engagement, or advisor support environment.
* Knowledge of annuities, financial services products, and industry terminology is required.
* Exceptional communication and relationship building skills.
* Experience in coaching, training, and mentoring others is strongly recommended.
* Proficiency in CRM systems, Salesforce preferrable, data analytics tools, and sales platforms.
* Series 6 and 63 licenses required
* Series 26 license required (or ability to obtain within 30 days of hire).
Benefits Highlights:
Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.
Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.
#LI-JL1
Auto-ApplyFinancial Representative Trainee (Sales) - Indianapolis, IN
Indianapolis, IN job
Are you driven, self-motivated, and eager to jumpstart your career in the financial services industry? We're seeking passionate individuals to join our Accelerator Program, a dynamic trainee experience designed to set you up for long-term success. As a Financial Representative Trainee, you'll embark on a comprehensive program that equips you with the skills and competencies necessary to excel in selling Individual Insurance products and building a sustainable, holistic financial practice. Through a combination of self-study, hands-on projects, and experienced mentorship, you'll receive the training and support you need to run your own business and build a rewarding career.
WHAT WE CAN OFFER YOU:
Step into a career with earnings from $36,000-$75,000 in your first year, plus uncapped incentives once you complete training - where your effort determines your earnings!
$1000 bonus after successful completion of trainee period and promotion to a Financial Representative.
An education-based Accelerator Program designed to successfully transition you to an independent Financial Advisor.
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
WHAT YOU'LL DO:
You'll participate in a comprehensive program to develop the skills required to provide holistic financial advice to clients. You will actively contribute to classroom discussion, participate in goal setting sessions and progress evaluation meetings.
You'll gain valuable direct sales experience in marketing Individual Insurance products to clients and pass a sales process competency test.
You'll cultivate and sustain prospecting skills such as research, targeting, networking, communication and more through use of personal networks, community events, and social media.
You'll acquire an in-depth understanding of our product offerings, demonstrating expertise in their features and benefits.
You'll oversee completion of content, proposals and paperwork flow throughout the field and Home Office, ensuring a seamless application and underwriting process.
WHAT YOU'LL BRING:
Successfully meet all trainee program requirements, gaining the skills and knowledge needed to excel.
Obtain the required insurance licenses prior to starting the job, with up to two attempts allowed for the Life and Health exam.
Pass the CRD/FINRA background check at hire and ongoing, with securities licensing required within 24 months of entry into the program.
Be highly self-motivated and results-oriented, working both independently and as part of a team.
Be able to travel up to 50% of the time, hold and maintain a valid U.S. driver's license, and have access to reliable transportation for meetings and appointments.
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
PREFERRED:
Knowledge of the Insurance/Financial Services industry, products and marketing practices.
Bachelor's degree or equivalent preferred but not required.
We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
After applying, for inquiries about your application or the hiring process please email our Talent Acquisition area at *************************.
Fair Chance Notices
Substance Abuse Specialist
New York, NY job
Licensed Behavioral Health Clinicians provide supportive counseling, advocacy, education, and care management to help patients and their families navigate mental illness, access community resources, and manage symptoms to help them remain safely in the community This is a senior, master's level, licensed social services role that provides direct care as part of a team. Join us in building on our 130-year history and become a part of the Future of Care that is strengthening communities with high quality, integrated behavioral health programs. VNS Health Behavioral Health team members provide vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients' homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you'll have an opportunity to develop and advance your skills, whether you're early in your career or an experienced professional.
What We Provide
Attractive sign-on bonus and referral bonus opportunities
Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, CEU credits, and advancement opportunities
Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals
What You Will Do
Utilizes approved assessments to identify clients/members needs and family needs; develops initial and ongoing clinical plan of care. Updates plan at specified intervals, and as needed based on changes in client/member condition or circumstances
Performs and maintains effective care management for assigned caseload of clients/members. Leads the care coordination for complex psychiatric clinical cases. Tracks and monitors progress; maintains detailed, accurate and timely progress notes and other documentation
Provides supportive counseling and/or supportive therapy as well as ongoing mental health services
Collaborates and refers to appropriate agencies as required. Addresses any client/member concerns to ensure satisfaction with overall services provided and uses motivational interviewing techniques to foster behavioral changes
Develops inventory of resources that meet the clients/members needs as identified in the assessment
Provides linkage, coordination with, referral to and follow-up with appropriate service providers and managed care plans. Facilitates periodic case record reviews and case conferences with all providers serving the clients/members
Provides information and assistance through advocacy and education to clients/members and family on availability and eligibility of entitlements and community services. Arranges transportation and accompanies clients/members to appointments as necessary
Assists clients/members and/or families in the development of a sustainable network of community-based supports, utilizing identified strengths and tools designed to prevent future participant crises and/or reduce the negative impact if a crisis does occur
Participates in initial and ongoing trainings as necessary to maintain and enhance clinical and professional skills
Maintains updated case records in program EMR. Maintains case records in accordance with program policies/procedures, VNS Health standards and regulatory requirements
Participates and consults with team supervisor in case conferences, staff meetings, utilization review and discharge planning meetings to determine if client/member requires an alternate level of care or is appropriate for discharge
Participates in 24/7 on-call coverage schedule and performs on-call duties, as required
Acts as liaison with other community agencies
Provides short term counseling (coping skills, trauma informed, decision making) and Risk Health Assessment/Safety Planning
Collects and reports data, as required while adhering to productivity standards
Leads and participates in “Network Meetings” with client, client/ member's personal support network and other team members using the Open Dialogue Model
Qualifications
Master's Degree in Social Work, Psychology, Mental Health Counseling, Family Therapy or related degree
Minimum of two years of mental health work experience providing direct services to clients/members with Serious Mental Illness (SMI), developmental disabilities, substance use disorders and/or chronic medical conditions required
Effective oral/written/interpersonal communication skills required
Bilingual skills may be required as determined by operational needs
License and current registration to practice as a Mental Health Counselor, Marriage and Family Therapist , Social Worker, Clinical Social Worker or related license in New York State
Valid NYS ID or NYS driver's license may be required as determined by operational needs.
Pay Range
USD $63,800.00 - USD $79,800.00 /Yr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
Financial Representative Trainee (Sales) - Chicago. IL
Oakbrook Terrace, IL job
Are you driven, self-motivated, and eager to jumpstart your career in the financial services industry? We're seeking passionate individuals to join our Accelerator Program, a dynamic trainee experience designed to set you up for long-term success. As a Financial Representative Trainee, you'll embark on a comprehensive program that equips you with the skills and competencies necessary to excel in selling Individual Insurance products and building a sustainable, holistic financial practice. Through a combination of self-study, hands-on projects, and experienced mentorship, you'll receive the training and support you need to run your own business and build a rewarding career.
WHAT WE CAN OFFER YOU:
Step into a career with earnings from $36,000-$75,000 in your first year, plus uncapped incentives once you complete training - where your effort determines your earnings!
$1000 bonus after successful completion of trainee period and promotion to a Financial Representative.
An education-based Accelerator Program designed to successfully transition you to an independent Financial Advisor.
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
WHAT YOU'LL DO:
You'll participate in a comprehensive program to develop the skills required to provide holistic financial advice to clients. You will actively contribute to classroom discussion, participate in goal setting sessions and progress evaluation meetings.
You'll gain valuable direct sales experience in marketing Individual Insurance products to clients and pass a sales process competency test.
You'll cultivate and sustain prospecting skills such as research, targeting, networking, communication and more through use of personal networks, community events, and social media.
You'll acquire an in-depth understanding of our product offerings, demonstrating expertise in their features and benefits.
You'll oversee completion of content, proposals and paperwork flow throughout the field and Home Office, ensuring a seamless application and underwriting process.
WHAT YOU'LL BRING:
Successfully meet all trainee program requirements, gaining the skills and knowledge needed to excel.
Obtain the required insurance licenses prior to starting the job, with up to two attempts allowed for the Life and Health exam.
Pass the CRD/FINRA background check at hire and ongoing, with securities licensing required within 24 months of entry into the program.
Be highly self-motivated and results-oriented, working both independently and as part of a team.
Be able to travel up to 50% of the time, hold and maintain a valid U.S. driver's license, and have access to reliable transportation for meetings and appointments.
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
PREFERRED:
Knowledge of the Insurance/Financial Services industry, products and marketing practices.
Bachelor's degree or equivalent preferred but not required.
We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
After applying, for inquiries about your application or the hiring process please email our Talent Acquisition area at *************************.
Fair Chance Notices
Branch Manager
Princeton, IN job
Bring your personality to the Malone team! Go-getter. Straight-talker. People person. If that sounds like you, consider joining us for our mission. At Malone, there is nothing we love more than helping people and companies connect to accomplish amazing things.
About Us:
Malone is a private, award-winning company dedicated to providing staffing and recruitment needs to clients across the nation. Ranked on the SIA 2024 Top 100 List as one of the Largest Staffing Companies in the US, it is our pleasure to serve as the workforce resource and to make a positive impact on people's lives.
Malone is actively recruiting an enthusiastic and results-driven Branch Manager to join our team. If you are passionate about growth, building relationships, and problem-solving, we would love to hear from you.
Position Summary:
The Branch Manager is primarily responsible for supervision of day-to-day operations, developing and leading a team, growing and maintaining client relations, establishing goals, implementing policies/procedures in compliance with federal and state requirements, and overseeing branch P&L. This includes collaborating with sales and marketing teams to generate new business, along with recruitment and placement of talent pipelines.
Location: Evansville and Princeton, IN area (47670, 47715)
Job Type: Full-time
Primary Responsibilities:
• Manage and mentor branch office staff
• Run day-to-day operations of the branch
• Hire, develop, and train employees
• Establish goals, activities, and objectives
• Develop new customer contacts while maintaining current customer relationships
• Generate sales leads and business development within the market area
• Lead branch efforts to identify, screen and place qualified candidates in temporary and contract roles
• Handle personnel functions within the branch
• Recruitment, screening, and placement of applicants
• Branch P&L responsibility; drive profitability, control costs, and utilize resources
• Expedite Workers Comp and UI claims
• Other duties as assigned
Qualifications:
• Must have previous experience in a supervisory or leadership role
• Experience in recruitment, HR, sales, or the staffing industry is a plus
• Superior customer service, public relations, and interpersonal skills
• Ability to motivate and lead
• Proficient in Microsoft Office
• Available to work in office Monday - Friday 8am - 5pm
Management Registry, Inc. hiring decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
For more information, please contact our corporate office at **************.
Bodily Injury Claims Adjuster
Farmingdale, NY job
Network Adjusters is seeking skilled bodily injury insurance claims adjusters for a liability claims adjuster position. As a bodily injury adjuster, you will handle primarily commercial auto and general liability injury claims with varying degrees of complexity and severity. This will include taking statements, analyzing policy language, handling litigated matters and negotiating settlements as needed. Our adjusters handle claims from inception to closure, communicating claim decisions and key developments to policyholders, claimants, attorneys and other involved parties.
CLAIMS ADJUSTER RESPONSIBILITIES:
Provide superior customer service to meet the needs of the insured, claimant, and all internal and external customers (including carrier clients)
Investigate, negotiate, and manage bodily injury claim investigations
Conduct comprehensive interviews, secure testimonies and gather evidence from claimants, witnesses, medical providers, and law enforcement agencies while determining and establishing reserve requirements
Evaluate claims against insurance contracts to interpret how the policy applies and write professional correspondence to involved parties summarizing your analysis
Determine settlement amounts based on independent judgment, application of applicable limits and deductibles, and collaborating with legal counsel when necessary
Review medical records, police reports, and other relevant documents to determine the extent of injuries and liability
Assure compliance with state specific regulations along with meeting all quality standards and expectations based on Network Adjusters' best practices
Ability to work autonomously while maintaining accurate and up-to-date claim files, diaries, and documentation
Utilize conflict resolution and customer service skills to deliver claims decisions with empathy and confidence
CLAIMS ADJUSTER QUALIFICATIONS:
Minimum of 3 years handling bodily injury claims
Strong verbal and written communication skills
General software skills including MS Word, Outlook and Excel
Customer service and empathy skills
Solid analytical and decision-making skills in order to evaluate claims and make sound decisions
Excellent negotiation and investigative skills with ability to effectively handle conflict to achieve optimal results
Strong organization and time management skills
Ability to multi-task and adapt to a changing environment
Attention to detail, ensuring accuracy
Ability to maintain confidentiality
College or technical degree or equivalent business experience (preferred)
Obtain adjusters licenses as required to meet business needs & continuing education to maintain licenses
Knowledge of security industry and/or rideshare industry is beneficial
CLAIMS ADJUSTER BENEFITS:
Training, development, and growth opportunities
401(k) with company match and retirement planning
Paid time off and company paid holidays
Comprehensive health plans including dental and vision coverage
Flex spending account
Company paid life insurance
Company paid long term disability
Supplemental life insurance
Opportunity to buy into short term disability
Strong work/family and employee assistance programs
This role is located in Farmingdale, NY; no remote or hybrid offers available at this time.
The starting salary for this position is $75,000 and up, depending on factors such as licensure, certifications, and relevant experience.
Founded in 1958, Network Adjusters has built a reputation as a leading provider of insurance claims administration and independent adjusting services. Serving the insurance industry for nearly seven decades, Network Adjusters, Inc. brings together the best elements of third-party claims administration and independent adjusting services. From our primary offices in New York, Denver and Kentucky to our national network of experts, our superior experience and ongoing training are the keys to successfully managing our clients claims and handling specialized insurance needs. All of our Claim Directors have extensive backgrounds working with major insurance carriers, giving us a thorough understanding of factors critical claims handling. It all adds up to measurable results-the proof is in our extensive track record of settled claims and unmatched recovery abilities.
Customer Service Representative
Farmingdale, NY job
Network Adjusters is seeking a friendly, organized, and proactive individual to join our customer service team in our New York office in Farmingdale. The ideal candidate has excellent communication and customer service skills. He/she has an excellent understanding of administrative and clerical procedures/systems and the ability to multitask in a paperless environment. Your primary role will be to enter claims, address inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
COMPANY DESCRIPTION:
Network Adjusters, Inc. has been serving the insurance industry for almost seven decades and provides third-party claims administration and independent adjusting services to its clients. We offer flexible, cost-effective products tailored to the specific needs of our clients. Our services focus on achieving early claims resolution while maximizing savings on expenses and loss pay out. The company is located in Farmingdale, NY.
RESPONIBILITIES:
Communicate with clients, insureds, claimants and providers via phone and email
Provide knowledgeable answers to questions about claims status and processes
Work with internal departments to meet clients needs
Data entry in various platforms, including claims intake, claims processing, preparing files for audits
Provide claims and administrative support to Adjusters including but not limited to letters, forms, closings, filing of ISO, CIB and NICB
Perform DMV, Locate, Asset and Police Report searches
Faxing and copying, as needed
QUALIFICATIONS:
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Working knowledge of Microsoft Office Suite and other office equipment
Associate's degree or equivalent experience preferred
Ability to learn new systems and adapt
Clerical skills including data entry, record keeping, and confidentiality
Highly organized, detail-oriented, able to multitask effectively, and work independently
Experience working in an insurance or related business would be beneficial but is not required.
PHYSICAL REQUIREMENTS/ADA:
This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance also is a requirement of the position as this role requires in-office presence. (This role is located in Farmingdale, NY)
BENEFITS:
• Training/Development and Growth opportunities
• 401(k) with company match
• Comprehensive health plans
• Strong work/family and employee assistance programs
• Flexible work hours
• Comprehensive health plans including dental and vision coverage
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off / company holidays
• Referral program
Starting pay for this position: $25.00 per hour
IT Systems Technician
New York job
Our client, a computer service organization, is seeking an IT Systems Technician to join their team!
Overview and Responsibilities
The IT Systems Technician will report directly to the Service Delivery Manager. Key responsibilities include:
Entering time and expense data into the Professional Services Automation (PSA) system
Recording all work-related tasks and schedules in the PSA system
Completing regular training on internal and client network line-of-business systems
Setting up and configuring client equipment, such as workstations, network switches, wireless devices, and firewalls
Managing client inventory and maintaining up-to-date documentation in the PSA and related systems
Assisting with data entry, export, and reporting via the PSA and documentation systems
Maintaining high standards of written and verbal communication, appropriate for a client-focused organization
Participating in an on-call rotation, with hours from 5 PM to 10 PM ET on weekdays, and 9 AM to 9 PM ET on weekends
Qualifications and Education Preferences
• Associate of Applied Science program in Information Technology, Computer Information Systems, Computer Science or equivalent from an accredited institution or equivalent technology industry experience
• CompTIA A+ or MCSA certification preferred
• Two years relevant work experience
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
General Superintendent
New York, NY job
General Superintendent Job Opportunity -Up to $350K + Benefits
Ready to lead a high-impact project in NYC? Apply now to join a team building extraordinary infrastructure and one of the largest, high-profile projects in the city.
Midtown Manhattan, NY
A leading construction firm is seeking a General Superintendent for a major infrastructure project in Midtown Manhattan. This role will oversee all on-site building activities, ensuring safety, quality, and schedule adherence.
Key Responsibilities
Lead field operations and supervise subcontractors
Enforce safety protocols and conduct site inspections
Coordinate with project teams and local agencies
Manage schedules, resources, and logistics
Oversee underground utility work and transit system integration
Maintain documentation and stakeholder communication
Qualifications
Strong knowledge of structural, MEP, and architectural systems
OSHA 30 certified; PMP or CM-Lean a plus
Proficient in MS Office, Bluebeam, Procore, Primavera
Excellent leadership and communication skills
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Commercial Lines Underwriter
New York, NY job
When someone needs coverage for the unique, the unusual, or the unconventional, they come to Burns & Wilcox. Burns & Wilcox offers unparalleled resources and exposure for those looking to excel in the specialty insurance industry. Interested? Join our team!
Responsibilities
Build, maintain, and grow a book of business
Manage agency relationships and serve as lead client contact
Create and execute marketing plan to increase new and renewal business
Rate, quote and bind each risk to determine acceptability, coverage, and pricing for large or complex renewals as well as new business
Develop and submit underwriting referrals to company brokerage facilities and Burns & Wilcox management
Monitor key metrics to formulate corrective action impacting new business hit, renewal retention, premium growth, and loss ratio
Lead, train, and develop Assistant and Associate Underwriters
Qualifications
Bachelor's degree or equivalent combination of education and experience
Minimum 3 years of commercial lines underwriting experience required, excess & surplus experience preferred
Demonstrated proficiency in sales and marketing
Proven organization skills and ability with a strong attention to detail
Interest in continued education and professional development
Insurance license, CPCU, CIC or comparable designations preferred
Compensation Package
Base compensation for position ranges between $105,000 to $130,000 based on qualifications
Flexible, hybrid & remote options
Health benefits & 401K with employer match
Employer paid continuing education courses and designations
Many opportunities for career advancement
About our Company
Burns & Wilcox, the flagship organization of H.W. Kaufman Group, is North America's leading wholesale insurance broker and underwriting manager. Burns & Wilcox offers wide ranging and comprehensive solutions to serve retail insurance brokers and agents of all sizes, from the large houses to the more than 30,000 independent brokers and agents worldwide. Fueled by its freedom from Wall Street and private equity, Burns & Wilcox is a privately owned company whose standards of service, depth of market relationships and outstanding talent are unsurpassed in the specialty insurance sector.
Equal Opportunity Employer
The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.
Commercial Lines Account Manager
Lisle, IL job
Who we are. What we do.
Connor & Gallagher OneSource (CGO) is a full-service Human Capital and Risk Management partner. Since 1997, we've supported organizations nationwide with insurance, employee benefits, HR, payroll, retirement, and risk management solutions. Our dedicated teams combine expertise with a hands-on service model, delivering integrated, flexible solutions that help businesses and their people thrive.
Position Summary
The Commercial Lines Account Manager is responsible for managing and servicing a designated book of business for commercial insurance clients and requires a strong understanding of commercial insurance coverages, carrier guidelines, and risk management principles. The account manager will serve as a main point of contact for clients, providing expert guidance, policy support, and proactive communication to ensure satisfaction and retention. Working closely with producers, this individual will design and implement customized service plans that align with the unique needs of each client and play a crucial role in guiding clients through their insurance options while maintaining accurate and up-to-date client information within the agency management system.
Essential Functions
Build and maintain personalized relationships with clients through phone, email and in-person meetings.
Work closely with the service team to effectively manage and oversee the renewal processes using established workflows.
Engage with current and prospective clients to understand exposures, coverages, and needs.
Prepare and submit comprehensive submission packages to underwriters, adhering to guidelines.
Communicate with underwriters on submissions, premium negotiations, coverage, and terms.
Evaluate coverage, terms, and conditions of quotes received from underwriters.
Compare quote options from multiple carriers and present coverage comparisons as needed.
Support clients by managing the creation of proposals, program summaries, options, and service plans designed to support clients in making informed insurance program decisions.
Attend insurance carrier meetings and events as appropriate, build positive relationships and remain proactive of carrier products and underwriting approaches.
Accurately maintain complete client files through account clear documentation such as policy information, activities, attachments, and correspondence.
Participate in ongoing scheduled meetings with the service team to discuss accounts, renewals, service needs, and other relevant topics.
Provide effective communications with Producers and Client Service Representatives.
Required Education and Experience
5+ years of Account Management experience handling Middle Market Accounts within an insurance brokerage or comparable experience.
Highly organized with a strong attention to detail and focus on accuracy in all aspects of work.
Demonstrates exceptional customer service, teamwork, communication, and interpersonal skills.
Current Illinois Producer's License related to Casualty, Property and Fire
BS/BA in Business, Insurance, or a related field preferred.
Proficient in Microsoft Office Suite.
Experience working with Applied Epic is beneficial (not required)
Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, reaching, and stooping all day. The employee must frequently lift and/or move items over 20 pounds.
E-Discovery Technology Analyst
New York, NY job
We're looking for a detail-oriented professional to join our Legal Technology team. In this role, you'll help design, test, and implement tools that make litigation workflows more efficient, from document review and case management platforms to AI-driven analytics and data automation.
What You'll Do
Support case teams with technology solutions for document review, data processing, and case management.
Build and maintain automated workflows using low-/no-code tools and scripting.
Partner with internal teams to customize solutions and ensure seamless integration into legal processes.
Troubleshoot and resolve technical issues, manage file transfers, and handle structured/unstructured data.
Provide training, documentation, and guidance to users on best practices.
Contribute to eDiscovery processes, including data collection, processing, review, and production.
Experiment with emerging AI and analytics tools to improve legal technology services.
What We're Looking For
Experience with litigation support or eDiscovery platforms (e.g., Relativity, Nuix, LAW, etc.).
Solid background in data handling, automation, or database administration.
Familiarity with scripting (Python, Java) and text/data manipulation techniques.
Understanding of analytics tools such as TAR, email threading, or concept analysis.
Strong problem-solving skills and the ability to explain technical ideas in plain language.
Excellent communication, organizational, and project management abilities.
Bachelor's degree in Computer Science, Data Analytics, Information Systems, or related field.
At least 5 years' experience working with litigation data or database platforms.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Senior Accounting Analyst
New York, NY job
You'll work closely with the Partnership Accounting Manager to manage partner financial records, oversee profit distributions, and respond to inquiries from partners and internal finance teams. You'll play a key role in improving processes, ensuring accuracy, and mentoring junior analysts.
Key Responsibilities
Maintain and interpret partnership agreements, focusing on financial obligations and retirement provisions.
Process and review partner distributions, deductions, and tax adjustments with precision and timeliness.
Update payroll systems for new and existing partners, including benefits and direct deposit details.
Coordinate with HR, Benefits, Payroll, and Retirement teams to ensure accurate contributions and deductions.
Handle special income arrangements, partner status changes, and FTE adjustments.
Prepare multi-currency distribution schedules for international offices and ensure timely wire transfers.
Collaborate with global finance managers to resolve discrepancies and maintain accurate records.
Respond promptly to partner inquiries and provide clear, detailed explanations.
Identify and implement process improvements to enhance efficiency and accuracy.
Support profit distribution analysis and reporting across multiple teams.
What We're Looking For
Bachelor's degree in Finance or Accounting; advanced knowledge of partnership finance preferred.
5+ years of experience in finance within a global law firm or professional services environment.
Strong understanding of partner compensation processes and best practices.
Advanced Excel skills, including complex formulas and data manipulation.
Ability to manage multiple priorities under tight deadlines with minimal supervision.
Excellent communication and relationship-building skills.
Detail-oriented, organized, and proactive in problem-solving.
Willingness to work overtime when necessary.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Legal Practice Assistant/Paralegal
Saint John, IN job
Great news! Schillings is currently looking for a full-time Paralegal/Legal Assistant. We offer competitive pay along with great benefits. This position will work directly with our in-house counsel to handle litigation, corporate matters, contracts, real estate and other legal tasks. The ideal candidate will be organized, proactive, detail-oriented and have a positive attitude; as well as be able to work collaboratively and cooperatively with others in a fast-paced department. This position will be on-site Monday-Friday at our St. John, IN location.
Responsibilities:
Drafting, reviewing and filing pleadings, motions, and other litigation documents.
Assisting with discovery, subpoenas or other document requests.
Reviewing and editing of contracts, policies and other legal documents.
Drafting, organizing and submitting corporate documents such as annual reports, resolutions, and operating agreements.
Assisting with the preparation of mechanic's liens and reviewing sworn statements and lien waivers.
Tracking and monitoring all legal claims and deadlines.
Handling administrative tasks and matter intake for the Legal Department.
Assisting with real estate closings and municipal approvals for Schilling Development.
Assisting with legal needs of The Shrine of Christ's Passion.
Education, Experience & Requirements:
3+ years of relevant experience, in such areas as civil litigation, contracts, employment matters, real estate or general corporate matters.
Superior understanding of Office 365 and ability to use web-based programs.
Ability to use Westlaw or Lexis for legal research is preferred.
Strong analytical skills with ability to learn new systems and processes.
Ability to communicate professionally and courteously with employees, customers, and business partners.
Demonstrable history of honesty, trustworthiness, and integrity
Associate's or Bachelor's degree or paralegal certificate is preferred.
Benefits:
Competitive pay
Medical, Dental, Vision
Life insurance & short-term disability
401k with profit sharing
PTO & paid holidays
Sponsored lunch events
Company discounts
MISSION - Give our customers what they want, on time and error-free
Schillings provides equal employment opportunity to all individuals regardless of their race, color, religion, national origin, ancestry, military status, unfavorable discharge from military status, sex, marital status, disability, order of protection status, age, sexual orientation, pregnancy, or any other characteristics protected by federal, state, or local laws. Schillings is a drug-free workplace.
Software Engineer
New York, NY job
We are seeking a highly skilled and motivated Software Engineer to join our growing technology team. The role is responsible for designing and coding enhancements, features, and fixes for existing applications, as well as building new applications, including initiatives involving Generative AI and agentic solutions. The engineer will provide expert-level support, contribute to system strategy and planning, and collaborate with internal teams, stakeholders, and external vendors to deliver technology solutions.
Base: 150k-200k
All in total comp including bonus: 225k-300k
Responsibilities
Develop, integrate, and support custom and vendor technology solutions for business processes.
Collaborate with business analysts, support, and infrastructure teams to implement end-to-end solutions.
Create and maintain detailed functional and technical user stories.
Design, develop, train, and support Generative AI solutions.
Maintain documentation, conduct knowledge transfer sessions, and participate in peer review of designs.
Experience Level
6+ years of IT development experience, including design, implementation, testing, and documentation of modern web applications (Python, React/Angular, JavaScript, .NET, cloud platforms).
Experience building RESTful APIs and backend integrations.
Exposure to Generative AI applications, agentic solutions, and LLM frameworks is a plus.
Solid RDBMS and SQL knowledge; familiarity with data warehousing tools is preferred.
Experience with DevOps and CI/CD pipelines (Azure DevOps, GitHub, Jenkins, Maven, Kubernetes).
Knowledge of secure development practices and API security.
Experience in Agile/Scrum development methodologies.
Strong analytical, problem-solving, and system design skills.
Willingness to participate in on-call rotations and after-hours support.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Director, Facilities Management
Group1001 job in Zionsville, IN
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.
Why This Role Matters:
The Director, Facilities Management will provide multi-site leadership, technical expertise, and operational support for 13 corporate offices. You will be in a position of high visibility and partner closely with leaders across the organization to ensure corporate real estate is aligned with business goals and deliver exceptional employee experience. This role is based out of the company's home office in Zionsville, Indiana.
How You'll Contribute:
* Provide strategic oversight and operational support across multiple facilities.
* Oversee a staff of 4 including Corporate Real Estate Manager, Front Desk Coordinators and Office Manager. Also oversee 3rd party property management team.
* Identify opportunities to enhance performance, efficiency, and consistency of facilities operations.
* Ensure alignment with company and department goals.
* Budget development and oversight.
* Project management for various facilities projects including building restack to meet growing department needs.
* Work closely with the Director of Safety and Security to ensure safety protocols are in place and being followed and Visitor Management System is implemented effectively.
* Support the implementation of Workplace and Facilities strategies and policies that deliver against strategic objectives and ensure consistent employee experience.
* Develop a process for tracking customer requests.
* Budget and track spend for operations including facilities and administrative contracts.
* Share external market insights with the business, providing recommendations that will drive improvements and deliver value.
* Continually review the regional portfolio to identify opportunities to drive workplace experience and facilities improvements.
* Engage with stakeholders to understand strategies / initiatives and identify workplace and workplace experience requirements.
* Monitor the performance and operational excellence of workplaces against objectives and metrics.
What You'll Bring:
* Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field preferred.
* Minimum of 5 years of progressive leadership experience in facilities management or workplace services.
* Proven track record of leading multi-site teams
* Strong leadership and people management skills
* Excellent communication, relationship-building, and problem-solving skills
* Ability to travel regularly to various offices
Benefits Highlights:
Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.
Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.
#LI-ST1
Auto-ApplySponsorships Intern
Group1001 job in Zionsville, IN
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.
Why This Role Matters:
We are seeking a motivated and enthusiastic Sponsorship Intern to join our team for an exciting summer internship centered around our sports and community partnerships portfolio. This position will provide valuable hands-on experience in event management, hospitality, on-site activation, brand building, marketing, communications and social media. The intern will have the opportunity to work on various projects with a particular focus on two key initiatives: Month of May activations (Indy 500) and our 1001 Hours of Impact (June - August) giving campaign. At the end of the internship, you will leave with real world, data-backed success that will be invaluable in the job market.
The internship will run from May 11 to August 7, 2026.
How You'll Contribute:
* Assist with Month of May activations at Indianapolis Motor Speedway during the 110th Indy 500 presented by Gainbridge
* Work with the hospitality team to deliver first-class guest-experiences at events
* Create communication plans for leadership and guests
* Assist in the execution of our 1001 Hours of Impact campaign from event logistics to creating flyers to working with partners to build impactful events for employees to volunteer
* Set up and work activation spaces at events like the 110th Indy 500 presented by Gainbridge, Brickyard 400, etc.
* Create social media posts and supporting copy around content for our sponsorships
* Ideate activation concepts for upcoming events
* Create recap decks to summarize our sponsorship of the Indy 500 and the 1001 Hours of Impact campaign
What We're Looking For:
* Currently enrolled in a Bachelor's degree program in sports management, hospitality, marketing, communications or a related field
* Strong communication and interpersonal skills
* Detail-oriented with excellent organizational abilities
* Ability to work independently and as part of a team
* Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
* Ability to work in a fast-paced, positive, professional environment
* Ability to maintain high standards including confidential information
* This position requires some non-traditional work hours and the ability to work on-site at events around Indianapolis.
Benefits Highlights:
Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.
Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.
#LI-ES1
Auto-ApplyContract Administration Representative
Group1001 job in Zionsville, IN
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.
Why this role matters...
The Contract Administration Representative position is responsible for the processing of paperwork and case ownership to ensure accurately and timely completion of customer transactions. This position's primary focus is new business applications but will also be required to assist with other types of transactions for both Variable and Fixed Annuity policies. This role is a part of the operations team supporting the new internal administrative platform.
How you'll contribute...
* Process and review new business paperwork to issue the business accurately and in a timely manner. This includes, but not limited to, entering the data into the system, checking for NIGOs, suitability reviews, and working with agents to resolve NIGOs.
* Learning, retaining, and updating one's knowledge of a wide variety of financial product information and internal processes and procedures, while adhering to strict financial industry rules and regulations.
* Assist with processing other types of maintenance and withdrawal transactions as needed.
* Provide information regarding contract values, contract status updates, withdrawals, fund performance, outstanding issue requirements, 1035 exchanges, IRA and Qualified Plan transfers and rollovers, agent licensing, and commissions for new business.
* Support both Agent/Advisors and Clients with all new business operations.
* Assist in special projects as needed.
What we are looking for...
* Bachelor's degree in a related field or equivalent experience. Advanced level degree a plus
* 3+ years of operational/customer service or processing experience or a combination is preferred
* Proven ability to communicate effectively
* Strong problem-solving skills and experience working in a fast-paced environment
* Strong leadership and communication skills
* Strong working knowledge of the annuity market, with specific focus on the fixed, fixed indexed and variable annuities.
Benefits Highlights:
Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.
Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.
#LI-LG1
Auto-ApplyConsultant II - HPR Loss Control
Chicago, IL job
Marketing Statement
About Tokio Marine:
Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed in all states, Puerto Rico and the District of Columbia, and write all major lines of Commercial Property and Casualty Insurance. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals. We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations.
We are committed to creating value for our customers by providing ANSHIN (safety, security and peace of mind). We strive to be creative and passionate as we work towards our long-term success.
Tokio Marine Holdings is Japan's oldest, and one of the largest property and casualty insurers. Founded in 1879, TMNF operates worldwide in 47 countries. With annual revenues of approximately $50 billion and an A.M. Best rating of A++, one of the highest in the industry, we are one of the top 20 insurance providers worldwide.
Job Summary
Provide professional Highly Protected Risk (HPR) loss control services to Tokio Marine America clients and Tokio Marine Management, Inc. Coordinates and conducts loss control management evaluations, physical surveys, loss analysis and training to assist Tokio Marine clients to improve and maintain loss control activities. Coordinates and conducts loss control management evaluations, physical surveys, and loss analysis to assist Tokio Marine Management Underwriting in their evaluation of risk. Provide loss control technical support to Tokio Marine departments such as underwriting, claims and coordination. Coordinate loss control activities on select accounts ensuring service plans are maintained and completed, responding to customer requests and needs and supporting underwriting and claims at renewal and during the policy period.
Essential Job Functions:
Performs loss control surveys of prospects and clients on request for underwriting information and evaluation from a loss control viewpoint for desirability.
Coordinates loss control service to select clients requiring defined service standards.
Prepares reports for clients, Underwriting and Branch offices concerning the loss control in effect, including loss analysis, conditions noted, recommendations for improvement and future needs.
Assists in the development and presentation of programs and training seminars for clients and other departments in the Company.
Responds to special requests from Underwriting Department and clients with prior approval from Loss Control Department Management.
Develops and maintains Loss Control instructions for multi-location clients being coordinated by Loss Control.
Completes all work scheduled in regular service assignments or requests in a timely manner.
Maintains membership and actively participates in professional organizations approved by Loss Control Management Departmental standards guidelines.
Utilizes PC programs (LC360, Presentation Software, etc.) in preparing presentations for prospects and clients.
Plans and performs work scheduling in a timely and cost-effective manner.
Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
Qualifications
Preferably a Bachelor's Degree in Engineering / Science or equivalent job experience.
2 to 5 years experience servicing major accounts with multi-locations.
Possesses a specialty in HPR loss control.
Good communication skills, both written and oral and capable of making presentations to a group.
Good computer skills to include the use of Microsoft software, TMM internal programs (ie: LC360, etc.) and other software
Valid driver's license free of any major violations.
Physically capable of performing the job requirements - walking, carrying, and climbing.
Capable of significant amounts of travel.
Salary range of $115k - 150k. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.
TMA believes the perfect candidate is more than just a resume. If you don't meet every single requirement, but are still interested in the job, we encourage you to apply.
Benefits:
We offer a comprehensive benefit package, which includes a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities.
EEO Statement
Tokio Marine Management is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, or sexual orientation.
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