UAT Test Lead/Manager
Raleigh, NC job
Immediate need for a talented UAT Test Lead/Manager. This is a 12 months contract opportunity with long-term potential and is located in NC - Raleigh (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-93419
Pay Range: $55 - $61.25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
We are seeking an experienced UAT Test Lead to manage and execute User Acceptance Testing for a critical Credit Risk project.
This role will serve as the primary liaison between business stakeholders and technical teams, ensuring that all testing activities align with business objectives and regulatory requirements.
The UAT Test Lead will be responsible for developing test plans, creating and reviewing test cases, managing onshore and offshore testing teams, and driving defect triage and resolution.
Strong communication and leadership skills are essential to coordinate across multiple teams and deliver high-quality outcomes within project timelines.
Key Requirements and Technology Experience:
Key Skills; UAT
Product Testing
regulatory testing
The ideal candidate will have deep expertise in UAT processes and a solid understanding of the Credit Risk domain.
Experience in managing distributed teams and collaborating with both business and technical stakeholders is critical.
Proficiency in Agile tools such as Rally for tracking user stories, test cases, and defects is required.
Candidates should demonstrate strong problem-solving abilities, attention to detail, and familiarity with compliance and regulatory testing standards.
Excellent communication and stakeholder management skills are a must to ensure successful delivery in a fast-paced environment.
Financial Services Industry Experience.
Product Testing Experience.
Technology Project Experience.
Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Client Partner
Charlotte, NC job
IRIS Software Inc. is seeking a talented Client Partner, Logistics Domain to manage the overall relationships for large clients.
This role is mandated with rapid business expansion within their assigned accounts. They are primarily responsible for managing and growing the P&L in terms of top line and bottom line and accountable for positioning, selling and delivering new service offerings and solutions to the clients to achieve targeted results.
Location - Charlotte, North Carolina
Key Responsibilities
Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience
Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models
Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS' business interests and image as a thought leader
Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape
Engineer deals and run the sales cycle by guiding the presales/ delivery teams
Manage and lead the IRIS team at the customer location
Update the management on a frequent basis on the potential risks/ issues and opportunities in an account
Handle escalations and negotiate with the customers, as required
Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s)
Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS' business interests
Required Skills and Experience
Must have experience in managing IT engagements with clients in the industry for at least five years
Background and acumen to understand client's business, strategy and to keep up with industry trends such as regulatory imperatives
Track record of managing and growing accounts
Excellent written and oral communication skills with an ability to make effective presentations
People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term
Ability to perform the role of a “trusted” advisor
Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts.
If you are interested in the opportunity please apply directly or you can send your resume to ********************************
Thanks
Rashi Agarwal
Technical Support Analyst
Raleigh, NC job
We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the department's permitting system.
Key Responsibilities:
The candidate will "own" the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels.
Troubleshoot and resolve issues related to ‘Level 1' areas such as:
Identity proofing and account activation
Password resets and login problems
Payment processing
General navigation and use of the permitting portal
Routing inquiries to appropriate program staff when necessary
Internal user permissions and system authorization
Potentially resolve ‘Level 2' and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues. In addition, the Analyst would provide support related to key integrations such as digital payments, dynamic templates (“Smart Flows”), and API-based services.
Collaborate with internal teams to ensure timely resolution of customer concerns.
Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs.
Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience
Maintain accurate records of support interactions and resolutions.
Qualifications:
Excellent problem-solving and communication skills.
Experience providing technical support or customer service in a software or web-based environment.
Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable.
Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal).
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
Demonstrated problem-solving skills and a proactive approach to learning and issue resolution.
Ability to work independently in a remote environment while collaborating effectively with team members.
Plant Manager
Charlotte, NC job
The Plant Manager oversees daily plant operations, ensuring safe, efficient, and high-quality production. They lead supervisors and teams, manage schedules, ensure regulatory compliance, drive continuous improvement, and promote a strong safety culture.
Responsibilities:
Oversee daily plant operations to ensure safe, efficient, and high-quality production.
Manage production schedules, KPIs, and team performance to meet customer demand.
Lead and develop supervisors and staff, fostering a culture of safety and accountability.
Ensure compliance with USDA, FDA, OSHA, HACCP, GMP, and food safety standards.
Drive continuous improvement, cost control, and process efficiency.
Coordinate with maintenance to minimize downtime and maintain facility standards.
Qualifications:
7+ years in poultry or food manufacturing, including 3+ years in plant leadership.
Strong knowledge of poultry processing and regulatory requirements.
Proven success managing large teams and production performance.
Excellent leadership, communication, and problem-solving skills.
Proficiency in Microsoft Office (Excel required).
HACCP certification; SQF/BRC or similar food safety credentials preferred.
Bilingual skills a plus.
UX Designer IV
Charlotte, NC job
Immediate need for a talented UX Designer IV. This is a 06+ Months Contract opportunity with long-term potential and is located in Charlotte, NC(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-94455
Pay Range: $58 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Job Responsibilities include but are not limited to: Partner with business to establish clear problem statements and measures of success for new customer care agent desktop interface.
Partner with customer care agents to fully understand their needs. Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our agent experience.
Use Salesforce Lightning design system to define an Architecture that effectively synthesizes multiple systems/interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently.
Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices.
When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience.
Work with technology team to determine feasibility and implementation timelines.
Demonstrate excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners-
Must be highly innovative and inspire commitment to a higher standard. Solutions oriented with the ability to multi-task and adapt quickly to changing requirements and conditions.
Partner across related disciplines including usability, content strategy, accessibility, and web development to meet the established business objectives of this engagement
Key Requirements and Technology Experience:
Essential Skills: Communication , Collaboration and User Centered Thinking
Hard Skills: Interaction Design, Component Driven Design, Information Architecture
Salesforce Lightning design system
Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
ServiceNow Administrator
Raleigh, NC job
Job Title: ServiceNow Administration
Duration: Long-term (24+ Months)
Senior ServiceNow Administrator:
We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration.
The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control.
ServiceNow Administration certification
List of tasks to be performed:
General admin/ operations support functions:
Incident Management
Problem Management
Change Management
Service Catalog
Service Level Management
Asset Management
Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
Perform application support activities as specified
Provide new development requirements as needed
Unit Test the systems and provide SIT/CAT plans/assistance
Act as an escalation point for client's ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
Perform application and end user support as required; perform SME ServiceNow customer support
Monitor IT ServiceNow emails and Incident tickets requesting technical assistance
Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
Implement assigned Change Requests
Perform monthly ServiceNow audit activities as defined by client
Change Management operations support for ServiceNow
Administrative and operations support for ServiceNow suite of services
Planning and design of new applications and configurations implemented, including:
Design and implementation of Organization group roles pertaining to each defined Organization
Design and Implementation of Change Coordinator groups (if needed)
Performance evaluation and monitoring
New application integration
Change Management oversight
ServiceNow education/training
Risk Management oversight
Operations, maintenance, and management of ServiceNow platform
System interfaces, eBonding & internal services (i.e., eAccess)
ServiceNow Performance monitoring
ServiceNow foundation data updates
Monthly ServiceNow SOX audits
CAT/Functionality tests prior to production implementations
New application integration
Requirements:
A minimum of eight (8) to twelve (12) years' relevant experience.
A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
Typically performs all functional duties independently.
Charles River Developer/Tester - Capital Markets
Charlotte, NC job
Charlotte NC
Required Pay Scale: $90-100hr W2
We are looking for experienced CRD Developer with strong software development skills and experience in developing and enhancing mobile test automation frameworks. You will be designing and developing automated solutions including unit testing, functional testing, UI testing and performance testing that help guarantee the software quality across a wide range of mobile devices and tablets.
Qualifications
5+ years' experience win Capital Markets(Front + Back office testing)/Hedge fund clients
5+ years' experience with Charles River (CRD) or Calypso, Murex
Develop and document test UI automation and application framework enhancements in Java + Appium
Java and Shell Scripting is MUST
Mobile Test Automation with Appium is a MUST
Selenium Test NG
Extensive Buy-side trading platform experience in front, middle and back office applications.
Proven experience in large projects involving development, QA and trading.
Hands-on experience performing intensive manual testing and also automated testing.
Innovative approach to uncover issues during the development phase
Implement new testing frameworks for future products and features
Participate in code review of standards, procedures, tools, and quality improvement processes
Maintain automated regression suites/packages to be compliant with changing requirements and features
Work closely with Product and Engineering teams
3+ years of experience as a Software Development Engineer in Testing
Must have experience in one of the mobile automation tools and frameworks (Appium, Espresso, XCUITest)
Hands on experience in designing and building automation frameworks from scratch or using open-source tools
Experience working with various source code and CI/CD management tools e.g. Jenkins, Perforce, Git, Bitbucket
Ability to work with limited to no guidance in a team environment
Required Skills
5+ years of experience as a Software Development Engineer in Test
Must have experience in one of the mobile automation tools and frameworks (Appium, Selenium, Espresso, XCUITest)
Must have development experience in Core Java
Java and Shell Scripting is MUST
Mobile Test Automation with Appium is a MUST
Hands on experience in designing and building automation frameworks from scratch or using open-source tools
Experience in writing complex automated tests for both native and hybrid mobile apps for any platform
Experience working with various source code and CI/CD management tools e.g. Jenkins, Perforce, Git, Bitbucket
Ability to work with limited to no guidance in a team environment
About Matlen Silver
Experience Matters. Let your experience be driven by our experience. For more than 40years, Matlen Silver has delivered solutions for complex talent and technology
needs to Fortune 500 companies and industry leaders. Led by hard work, honesty,
and a trusted team of experts, we can say that Matlen Silver technology has
created a solutions experience and legacy of success that is the difference in
the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions
without regard to race, color, religion, gender, national origin, age, sexual
orientation, veteran status, the presence of a non-job-related medical
condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application orat any point in the hiring process, please contact us at email and/or phone at ********************* // ************
Salesforce Developer
Charlotte, NC job
Immediate need for a talented Salesforce Developer. This is a 18 months contract opportunity with long-term potential and is located in Charlotte, NC(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-94007
Pay Range: $60 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
Salesforce Development (Apex, Triggers, Lightning, VF, Batch Apex, Governor Limits).
Integration experience (MuleSoft or ETL/Informatica Salesforce Web Services API).
Salesforce Release Management (Metadata API, deployment pipelines) SAFe Agile.
Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
UAT Tester with Credit Card Experience
Charlotte, NC job
We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.
Our challenge
We are seeking a detail-oriented and experienced Quality Assurance Analyst to join our team. The ideal candidate will have a strong background in software testing, particularly in User Acceptance Testing (UAT) and credit card testing. The QA Analyst will be responsible for ensuring the quality and functionality of our applications, specifically focusing on payment processing systems.
Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $80k - $90k/year & benefits (see below).
The Role
Responsibilities:
Develop and execute test plans, test cases, and test scripts for functional, regression, and UAT testing.
Collaborate with business analysts, developers, and stakeholders to define testing requirements and ensure comprehensive test coverage.
Perform credit card testing to validate payment processing functionalities, including transaction processing, refunds, and error handling.
Conduct UAT sessions with end-users to validate system functionality and gather feedback for improvements.
Identify, document, and track defects using bug tracking tools; ensure timely resolution of issues.
Review and analyze system specifications and requirements to develop effective testing strategies.
Participate in team meetings and provide updates on testing progress and outcomes.
Maintain documentation of test results and create detailed reports for stakeholders.
Stay current with industry best practices and emerging trends in QA methodologies and technologies.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
3+ years of experience in software quality assurance testing, with a focus on UAT and credit card testing.
Strong understanding of payment processing systems and credit card transaction flows.
Proficient in creating and executing test plans and test cases.
Experience with automated testing tools is a plus.
Knowledge of software development life cycle (SDLC) and Agile methodologies.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills to effectively collaborate with team members and stakeholders.
Detail-oriented with a commitment to delivering high-quality results.
Preferred, but not required:
Familiarity with compliance standards related to credit card processing (e.g., PCI DSS).
Experience with bug tracking and test management tools (e.g., JIRA, TestRail).
Relevant certifications (e.g., ISTQB, CSTE) are a plus.
We offer:
A highly competitive compensation and benefits package.
A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
10 days of paid annual leave (plus sick leave and national holidays).
Maternity & paternity leave plans.
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
Retirement savings plans.
A higher education certification policy.
Commuter benefits (varies by region).
Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.
A flat and approachable organization.
A truly diverse, fun-loving, and global work culture.
SYNECHRON'S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Senior Product Owner
Charlotte, NC job
Immediate need for a talented Senior Product Owner .This is a 06 Months Contract with Possible Conversion and is located in Charlotte, NC or Atlanta, GA(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-94552
Pay Range: $83 - $85/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities: -
May assume broad responsibility for components of a complex initiative, provide the direction or vision for a group of scrum teams related to their business solution, and/or be called upon to solve highly complex or highly technical problems.
Lead their delivery team's priorities in PI planning, sprint planning, and other agile ceremonies; aligned to larger experience platform priorities and vision defined by product management.
Align with product managers to clearly articulate product strategy to the delivery team.
Deliver new experiences by working directly with delivery, experience design, business, and operations partners to design new products and improvements to existing capabilities.
Author and maintain the team's backlog of user stories and serve as a subject matter expert on features, user stories, and product capabilities.
Perform triage on critical issues, escalating as necessary, and communicating consistently and clearly with all concerned parties.
Serve as key resource to development team to answer questions, provide clarifications, and conduct and coordinate business validation, focusing on fitness for use.
Update leadership on the epic and feature delivery schedule, including dependencies impacting deliverables, along with recommended solutions.
Partner with solution architects and other technical leads to ensure their solutions effectively address program priorities while balancing client experience and technical integrity.
Facilitate sprint planning with stakeholder groups to drive alignment and visibility for which features will be built when, and to ensure overall adherence to the product roadmap and enterprise strategic themes.
Facilitate sprint demos and provide final acceptance for completed user stories in sprint demos; ensuring that the story meets acceptance criteria and otherwise meets its definition of done.
Co-ordinate the creation of release-specific business documents, such as support model definitions, go/no-go approvals, internal release notes, and release-related living documents.
Risk Management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Partner with product manager on evidence to support recommendations.
Mentor other Product Owners on product delivery practices.
Key Requirements and Technology Experience:
Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
Five or more years of banking, financial services, or other relevant work experience
Three or more years of product, analysis, technology, and/or design experience preferably in Web Content Management systems like Adobe Experience Manager.
Three or more years of leading cross functional teams
Equal enthusiasm for high-level strategic planning and tactical daily execution
Experience defining/driving vision of experience programs and/or partnership based programs
Experience defining and delivering large-scale online initiatives
Proven ability to use data analytics, research and testing methodologies to drive business decisions, diagnose problems, and recommend action plans to resolve issues
Ability to lead cross-functional teams without formal authority
Comfortable managing concurrent projects in a fast-based, results-driven environment
Comfortable with ambiguity, leading work autonomously, and making independent decisions
Excellent skills in presentation, facilitation, communication, and negotiation
Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct presentations to explain and sell plans/vision
Master's degree in business, engineering, design, or technology field; banking or financial management education
Experience working with distributed teams (onshore/offshore)
Certified SAFe Product Owner/Product Manager (or equivalent)
AEM/Adobe certification
Our client is a leading Banking Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Service Desk L1
Morrisville, NC job
Immediate need for a talented Service Desk L1. This is a 06+ Months Contract opportunity with long-term potential and is located in Morrisville, NC (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-94305
Pay Range: $17 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration.
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
Maintain clear and professional communication with end users and update tickets with accurate notes.
Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
Knowledge in identifying desktop, laptop, and printer issues
Key Requirements and Technology Experience:
Skills-Experience in Technical helpdesk or technical call center support is required.
1-5 years in a Service Desk or in an IT Support role.
Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
Phone support experience is mandatory.
Experience in Technical helpdesk or technical call center support is required.
Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
Familiarity with ticketing tools like ServiceNow or Jira Service Management.
Excellent communication, customer service capability, and problem-solving skills.
Ability to follow processes and work in a structured SLA-driven environment.
A proactive mindset with the ability to make a meaningful impact.
Customer focused with the eagerness to learn and grow continuously.
A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
ETL Developer
Charlotte, NC job
Immediate need for a talented ETL Developer. This is a 12 - 18 months contract opportunity with long-term potential and is located in Charlotte NC(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-94990
Pay Range: $60 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
Key skills: ETL, Informatica, SQL
We are looking for an ETL Developer with 10 years of experience.
Clear understanding of how SQL Server ETL works, including stages, connectors, and data flow.
Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Sr. AEM Cloud Administrator/Developer-- SHADC5635785
Durham, NC job
Job Title: Sr. AEM Cloud Administrator/Developer - W2 only - We can provide sponsorship
Duration: Long Term
What are the top three MUST have soft skills and technical skills (experience candidates must have coming in the door)?
1.) Operating Adobe Cloud Manager (CI/CD, provisioning, monitoring)
2.) Dispatcher configuration (Caching, security, filtering)
3.) Must has some proficiency with Java/REST API development
4.) Experience with CFM, XF and headless CMS strategies
The Expertise and Skills You Bring
Operate Adobe Cloud Manager for CI/CD, environment provisioning, and monitoring.
Perform regular health checks on AEM author/publish/dispatcher environments.
Monitor logs, system metrics, and repository size for performance and stability.
Manage deployments via Cloud Manager or external CI/CD tools (e.g., Jenkins, GitHub Actions).
Validate builds, troubleshoot failures, and manage rollback procedures.
Coordinate with Adobe support for platform-level issues and updates.
Manage workflows and OSGi configurations.
Support hotfixes and release coordination across environments.
Create and manage user groups and ACLs for content, assets, workflows, and tools.
Conduct periodic access audits and ensure governance compliance.
Apply permissions and governance policies to folders; and support authors in organizing content for scalability and localization.
Configure Dispatcher for caching, security, and request filtering. Optimize Dispatcher rules for performance and content invalidation.
Integrate and manage CDN (e.g., Akamai, Fastly) for global content delivery. Troubleshoot caching and propagation issues.
Strong experience with AEM (6.5+ and AEM Cloud), Sling, JCR, OSGi, Dispatcher.
Proficiency in Java, HTL, HTML/CSS, JavaScript, REST APIs.
Experience with CFMs, XFs, and headless CMS strategies.
Familiarity with CI/CD tools and cloud platforms (Adobe Cloud, AWS, Azure).
Dispatcher and CDN configuration experience (rules, caching, invalidation).
Knowledge of system health monitoring tools (e.g., Splunk, Datadog, Adobe dashboards).
QA Automation with Loan IQ
Charlotte, NC job
We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.
Our challenge
We are seeking a detail-oriented and test-focused QA Automation Engineer with hands-on experience in Loan IQ to join our team. The ideal candidate will be responsible for designing, developing, and executing automated test scripts to ensure the quality and functionality of Loan IQ applications, helping us deliver robust and reliable lending software solutions.
Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $105k - $110k/year & benefits (see below).
The Role
Responsibilities:
Develop and maintain automated test scripts for Loan IQ module testing using tools like Selenium, UFT, or other automation frameworks.
Collaborate with business analysts, developers, and QA teams to understand functional requirements and convert them into comprehensive test cases.
Execute automated and manual tests to identify bugs, issues, and potential improvements.
Perform regression testing to verify bug fixes and updates.
Work closely with the development team to troubleshoot and resolve defect issues.
Develop and document testing strategies, plans, and reports.
Participate in Agile/Scrum ceremonies, including sprint planning and retrospectives.
Continuously improve automation frameworks, testing processes, and methodologies.
Maintain test data and environment configurations.
Requirements:
Write and execute SQL queries to validate data integrity, consistency, and accuracy across multiple database tables.
Perform backend data validation for CRUD operations.
Compare data between source and target systems during ETL or migration testing.
Create and maintain SQL test cases and test data for functional and regression testing.
Identify data-related issues and report them with clear defect documentation.
Automation Testing (Selenium)
Design, develop, and maintain Selenium WebDriver scripts using Java (or Python, as applicable).
Implement test automation frameworks (Hybrid, POM, Data-Driven, TestNG).
Integrate automation scripts with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
Automate UI and functional test cases, and generate detailed execution reports.
Perform cross-browser testing and ensure test reliability across environments.
Reporting & Documentation
Prepare and maintain test plans, test cases, and test scripts.
Track and report test execution results using tools like QMetry, JIRA, or TestRail.
Collaborate with development and business teams to resolve defects.
Participate in requirement reviews, sprint planning, and retrospectives.
We offer:
A highly competitive compensation and benefits package.
A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
10 days of paid annual leave (plus sick leave and national holidays).
Maternity & paternity leave plans.
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
Retirement savings plans.
A higher education certification policy.
Commuter benefits (varies by region).
Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.
A flat and approachable organization.
A truly diverse, fun-loving, and global work culture.
S YNECHRON'S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Junior Java Developer
Raleigh, NC job
About the Role
We are seeking a talented Java Full Stack Developer with React expertise to join our team and contribute to the development of high-quality, scalable software solutions. In this role, you will be responsible for designing, developing, and deploying applications that meet complex business requirements. You'll work alongside top-tier professionals in a collaborative, fast-paced environment that values innovation, learning, and excellence.
About Revature
Revature is one of the largest and fastest-growing employers of technology talent across the U.S., partnering with Fortune 500 companies, the biggest System Integrators, and Government Contractors to identify experienced professionals who can be effective leaders.
Key Responsibilities:
Create detailed design artifacts including program specifications and test plans
Independently develop and review code, contributing to deployment and go-live strategies
Collaborate with industry-leading talent to deliver innovative, high-quality, and defect-free solutions
Engage in a culture of continuous learning, teamwork, and knowledge sharing
Translate functional and non-functional requirements into scalable system designs
Develop and maintain microservices and APIs using Spring Boot from the ground up
Debug batch and online processes to ensure optimal performance and reliability
Support production environments and contribute to performance engineering efforts
Participate in all phases of the software development lifecycle, including maintenance and enhancement activities
What We're Looking For:
Bachelor's degree or foreign equivalent from an accredited institution - we will consider three years of progressive experience in the specialty in place of each year of education
Minimum of 2 years of hands-on experience in Information Technology and software development lifecycle
Minimum of 2 years of hands-on experience with Core Java, Spring Framework, Hibernate, and ReactJS
Minimum of 2 years of hands-on experience with developing Spring Boot microservices and APIs from scratch
Strong knowledge of SQL and database procedures on Oracle, SQL Server, or PostgreSQL
This is a full-time W2 role, not C2C
Must be open to nationwide relocation
Preferred qualifications:
Experience translating functional and non-functional requirements into system designs
Ability to evaluate multiple technical solutions and drive design decisions
Experience with production support and performance optimization
Proficiency in batch and online debugging techniques
Strong client-facing and team collaboration skills
Product Owner
Charlotte, NC job
Immediate need for a talented Product Owner. This is a 06 Months Contract opportunity with long-term potential and is located in Charlotte, NC or Raleigh, NC (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-93412
Pay Range: $75 - $78/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
This position will work closely with the PMs to translate the features into actionable User Stories the team can execute on.
The work will span the entire delivery process, including but not limited to assisting with identification of areas for improvement, to more detailed work in authoring user stories, working closely with technical leads/scrum teams to ensure the solution effectively addresses experience priorities while maintaining technical integrity, and overseeing tactical execution of efforts.
Key Requirements and Technology Experience:
Skills-Scrum, Agile, UX experience, design principles, REST APIs, AWS and MySQL database
Bachelor Degree
2 years' experience in breaking down Features to User Stories, Experience working with SCRUM teams and knowledge of Agile principles, strong attention to detail.
Understanding of client-facing websites, including user experience (UX) and design principles.
Experience with exposing business functionality via APIs (REST API).
Familiarity with AWS cloud services and relational databases (MySQL).
Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Oracle Database Administrator with Golden Gate
Charlotte, NC job
Primary Skills:
Oracle/ performance and tuning/Golden Gate
Strong experience as an Oracle DBA supporting large oracle environments in UNIX
Desired hands-on experience in supporting Oracle RAC on UNIX environments
Experience with Oracle performance and tuning is a must.
Experience with upgrading Oracle RAC 19c and Goldengate environments
Experience with configuration Golden Gate with multimaster setup
Experience with Data Drift and handling multi master configuration
Experience with building and supporting Oracle Dataguard
Experience with on-call pager duty
Experience with shell scripting and perl
Experience with standard Oracle tools, OEM, Toad, Sql Developer
Experience with Oracle 19c along with Oracle GoldenGate.
Oracle performance and tuning is required.
Technical Documentation Specialist
Greensboro, NC job
Are you an experienced Technical Documentation Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Technical Documentation Specialist to work at their company in Greensboro, NC.
Position Summary: We are seeking a dedicated and detail-oriented individual to join our team as a Technical Documentation Specialist. This role involves managing and organising documentation within our engineering and process technologies division. The ideal candidate will possess strong leadership skills, a willingness to embrace change, and the ability to collaborate effectively with various teams.
Primary Responsibilities/Accountabilities:
Organising an archiving system
Labelling, sorting, and categorising documents for ease of use
Retrieving documents upon request
Outlining a long-term storage strategy
Adhering to regulatory requirements
Working with colleagues to ensure consistency of documentation practice across the company
Assisting with both internal and external audits
Ensuring documentation integrity
Controlling access to documents
Removing documents that are obsolete
Utilising storage software and applications for electronic filing
Performing transcription and conversion work
Proofreading documents upon request
Qualifications:
Execute with Excellence: Experience in Initiative Leadership, Project Management, Marketing Specialist, or Work Process Ownership. Ability to manage multiple projects and priorities with attention to detail.
Lead with Courage: Demonstrated leadership skills to set direction, hold others accountable, and manage expectations across business functions.
Embraces Change: Open and adaptable to change, accepting new ideas and work processes.
Excellent Communication/Collaboration: Strong skills in leading meetings, listening to feedback, and collaborating with internal and external partners.
Strong Problem-solving: Ability to quickly identify and resolve issues, assess risks, and determine next steps.
Champion Productivity: Proficiency in analyzing data for reporting, gap analysis, loss analysis, and work process improvement. Mastery of Microsoft Word, Excel, PowerPoint, and Office 365 Tools.
Skills Needed
Leadership
Embraces Change/Agile
Collaborative
Develops Others
Operates with Discipline
Business Mastery
Technical Mastery
Accurate Documentation Skills
GMP (Good Manufacturing Practices) Compliance
GDP (Good Documentation Practices)
QMS (Quality Management Systems)
FDA 21 CFR Part 210, 211, 820 Regulations
Batch Record Review & Approval
CAPA (Corrective and Preventive Actions)
Investigation & Deviation Management
Change Control Management
Quality Systems Auditing (Internal/External)
Pre-Approval Inspection (PAI) Preparedness
Aseptic Processing & Sterile Drug Products
Document Control & SOP Review
Training Program Development & Delivery
On-the-Job Training (OJT) & Curriculum Development
Regulatory Compliance & Inspection Readiness
Data Integrity & LIMS
Root Cause Analysis & Problem Solving
Customer Complaint Investigation
Project Management & Continuous Improvement
TrackWise, Veeva Vault, Documentum, QUMAS
MS Visio, MS PowerPoint, Excel, Word, Smartsheet
Preferred:
Previous experience in Enovia and Veeva systems is highly desired
Immediate need for a talented SDET. This is a 12+ Month Contract opportunity with long-term potential and is located in Durham, NC(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Pay Range: $60 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
As a Senior Test Engineer, your responsibilities will include:
Leading the development and implementation of automation frameworks.
Carrying out extensive API testing to ensure seamless integration.
Applying your expertise in Java and Rest Assured for robust testing.
Applying SQL for database validation and using AWS Cloud knowledge for cloud-based testing solutions.
Working closely with cross-functional teams to deliver high-quality software solutions.
Key Requirements and Technology Experience:
Key skills; Hands on Java development experience (Ideally a developer that tests their own code or former development background)
Rest Assured Framework development (From Scratch)
Experience working in a DevOps Environment (CI/CD Pipelines)
AWS
Extensive background in API testing and automation 5+ years of experience.
Mastery in Java and practical exposure to Rest Assured.
Capability to build and implement automation frameworks from scratch.
Good knowledge of SQL for effective database validation.
Familiarity with AWS Cloud environments and services.
A cooperative approach and a dedication to achieving outstanding outcomes
Our client is a leading Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Java Production Support Engineer
Charlotte, NC job
One of our leading client is looking for Java Production Support Engineer in Charlotte NC location
Required Qualifications:
· 5+ years' experience in a Production Support environment or Incident Management
· Able to provide critical thinking and diagnostic skills
· Ability and experience working independently and as a Team Player
· SQL Query exposure
· Able to multitask in a fast-paced environment
- 7+ years of application programming experience - Strong Java, JavaScript, and HTML skills - Strong C or C++ Skills, SQL, General understanding in Relational Databases, - Must be able to handle multiple tasks and adapt to a constantly changing environment - Must have excellent organization skills, along with strong communication skills - Ability to debug application. , Must have strong troubleshooting skills