Patient Service Representative jobs at GTT Communications - 12 jobs

GCI's Lifeline Representative I will support and facilitate the FCC Lifeline program to provide communications services and products to eligible customers. Confirm customers are qualified via National Verifier and meet the requirements of the Federal Regulations. Assist and provide support regarding program qualifications, recertification, documents, requirements, rules, and regulations. Position's Customer(s): Direct Sales, Customer Service Contact Center and Retail Store representatives, marketing and external customers and vendors ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Verifying customer eligibility through NLAD (National Verifier) Auditing customer information in GCI's systems. Confirmation of customer's regarding eligibility errors using the National Verifier COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Self-motivated, friendly, cooperative with a desire to meet and/or exceed expectations. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Must demonstrate ability to listen effectively and verbally communicate information regarding products, service(s) and procedures. Multi-language speakers encouraged. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. Adhere and maintain GCI confidential and proprietary and customer account information. CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Ability to complete complex tasks to successful conclusion and deadlines. RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Knowledge of telecommunications industry, products, service(s) and customer service activities. Must be able to work in an often-stressful team environment, demonstrate attention to detail and ability to handle multiple tasks at once. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficiency in MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Demonstrated computer skills and understanding of technology; must provide a high level of accuracy and proficiency in data entry and 10-key. Additional Job Requirements: This is an entry level position works under close supervision, work on assignments as directed; confirm eligibility for customers to meet federal requirements as outlined: Essential Duties: Lifeline Eligibility Validation: USAC Eligibility Validation. Responsible for day-to-day processing of customer calls, emails, and internal. communication tools to establish service and apply benefit. Confirm submitted requests reflect all required information. Notify customers that do not meet program eligibility requirements. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of two (2) years of customer service experience. * Preferred: Associate degree in Business Management or relevant field. Telecommunications experience. Multi-language. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, eChat, email, or phone. Job Description Core Responsibilities Virtual work-from-home role Base Rate: $16.00/hourly non-negotiable plus a 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics. Sales is uncapped. Career growth and progression plans Hours of Operation: 6:45am-11pm eastern standard time, 7 days a week Must be flexible to work any assigned shift. Will be assigned if selected Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to articulate relevant information. Follows established troubleshooting procedures, including use of multiple resources and desktop tools. When necessary, produce work order according to established business rules. Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues. Sets clear expectations by providing accurate information and transparent communication. Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving. Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needs. Demonstrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction. Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services. Based on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefits. Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions. Corrects discrepancies on customers' accounts and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution. Demonstrates functional skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolution. Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and knowledge to customer situations. Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII). Educates and promotes self-service options. Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations. Demonstrates ability to achieve established goals and performance metrics. schedule(s) and overtime as necessary. Attends training as required. Works independently and seeks Supervisor support when necessary. Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Communication, Critical Thinking Problem Solving, Customer-Focused, Professional Etiquette, Self Motivation, Technical Knowledge, Workplace Organization Compensation Base Pay: $16.00 Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education Some High School Coursework Certifications (if applicable) Relevant Work Experience 0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Client Service Representative - Annual Reports Dallas-Forth Worth, TX (Onsite) Monday - Friday, 9:00am-6:00pm Are you passionate about delivering exceptional service? Us too. We're hiring a Client Service Representative for our Annual Report Prep & File team. You'll work directly with our clients (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you're encouraged and expected to be your best. We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business . Some of the things you'll be doing: Build relationships with our clients to better understand their unique needs and concerns Research, analyze, review, and process legal documents Fulfill requests and answer questions for internal and external customers via phone or electronically Provide excellent client service to both internal and external clients Manage client portfolios and organize workflow to meet clients' time frames and demands Data entry of client information, electronic filing, and retrieval of documents Navigate between multiple databases quickly and accurately Recommend process improvements where applicable Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services What technical skills, experience, and qualifications do you need? At least 5 years of experience working in a business to business customer service or administrative capacity Energetic self-starter who thrives in a fast-paced, team-oriented environment Attention to detail and accuracy Strong research skills Strong prioritization and time-management skills Flexibility and agility, with the ability to multitask Problem-solving skills Strong computer skills and proficiency in MS Office, Word, and Excel Excellent verbal and written communication skills Salesforce experience a plus Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need. #LI-LE1 #CSCServiceCareers #CSCCustomerService

Customer Service & Order Support Specialist Full-Time | Employee‑Owned (ESOP) Company Join a growing employee‑owned team where your work truly matters! We're looking for a detail‑oriented, customer‑focused specialist to handle repair/product orders, support our regional field staff, and ensure an excellent customer experience. What You'll Do * Answer inbound calls and solicit product/repair business * Process product and repair orders accurately * Provide timely order and repair status updates * Complete follow-up calls to ensure customer satisfaction * Resolve customer issues or route them to the right department * Support Regional Service and Sales staff with updates and customer information * Submit weekly status reports and assist other regions as needed What We're Looking For * Associate degree preferred, or equivalent experience * Clear communication and basic math skills * Strong problem‑solving abilities * Experience with databases, spreadsheets, and word processing (Microsoft Office preferred) Why Join Us? Employee Ownership - As an employee-owned company, you're not just part of the team-you're a shareholder. When ComSonics succeeds, you share in that success. Career Growth - Advance your skills and career in a dynamic, innovative environment. Comprehensive Health Coverage - Providing the security and support you and your family deserve. Wellness Support - Access to resources that help you stay healthy and thrive. Paid Time Off - Because work-life balance is important. Equal Opportunity Employer ComSonics is an Equal Opportunity Employer. All qualified candidates will be considered without regard to legally protected characteristics. In accordance with the Americans with Disabilities Act (ADA), applicants who require a reasonable accommodation to participate in the application or interview process may contact Human Resources at ************. Apply today and be part of a team that values ownership, service, and growth!

Job Description Be the behind-the-scenes hero empowering pharmacies nationwide! Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country-helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring Client Service Representatives who deliver expert phone support-resolving complex questions about insurance adjudication, pricing, and software troubleshooting. Please Note: This is an in-person role based in our Grapevine, TX office. Job Responsibilities Serve as the primary contact for incoming calls and tickets from pharmacy clients Diagnose and resolve customer issues efficiently Escalate complex cases to Technical or Account Management teams when needed Accurately document all interactions and actions in tracking software Deliver exceptional customer service in every client engagement Candidate Profile Minimum 2 years of customer service experience required Healthcare call center or independent pharmacy experience preferred Certified Pharmacy Technician (CPhT) certification is a plus but not required Professional, friendly, and patient demeanor essential Excellent verbal and written communication skills, able to engage all client levels - from pharmacy owners to clerks Strong multitasking, organizational, and time management skills Detail-oriented with strong typing and documentation abilities Excellent listening and critical thinking skills Experience with Liberty Software products is a plus (please specify any prior experience) Solid basic computer skills and proven ability to quickly master new software applications Occasional after-hours and Saturday shifts required Benefits Starting Day One 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost Family coverage available with Liberty contributing 50% of the premium Fully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA) Generous paid time off and paid holidays Tuition reimbursement and continuing education support Adoption expense reimbursement Dependent Care Flexible Spending Account (FSA) for tax savings on childcare Confidential counseling resources for mental health, financial planning, and more, via Optum EAP Fully stocked breakroom Think you've got what it takes to be the go-to problem solver? Let's talk - Apply today! #ID1 #ZR

The Net America Corporation is a Woman-owned firm specializing in IT/Software Engineering & Development, Organizational & Program Management, Multichannel Contact Centers & Help Desk Services, Peer Review & Grants Management, and Conference & Logistics Support. Job Description The Net.America Corporation is looking for a Customer Service Representatives who are able to do the following: Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, online, fax and in-person requests for assistance from customers/stakeholders. Using scripted and unscripted questions, interview customers/stakeholders to collect information and leads callers through diagnostic procedures to resolve customer inquiries. Provide general and detailed explanations/information in clear, easy to understand language to customers/stakeholders. Handle problem recognition, research, isolation, resolution and follow-up for routine customer inquiries. Research inquiries/information using provided sources, including information sheets, handbooks, training materials, the internet, etc. Document, logs and track calls using problem management database (ticket system), and maintains history records and related problem documentation. Other duties as assigned Qualifications ***Call Center experience*** High School Diploma Ability to identify problems, troubleshoot and be a problem solver Quality focus. Ability to conduct thorough analysis Self-motivated and desire/ability to learn new topics quickly. Works well independently and in a team setting in fast-paced environment under time constraints Customer service focus Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests Good verbal, listening and written communications abilities Positive and confident telephone skills Basic computer skills, including MS Office software (i.e., Word, Excel, etc.) and internet Efficient keyboarding/typing skills Knowledgeable of IT help desk concepts and procedures Displays professionalism and strong interpersonal abilities Additional Information The net.America Corporation offers a generous comprehensive benefits package. We look forward to receiving your application! The net.America Corporation is an Equal Opportunity Employer All your information will be kept confidential according to EEO guidelines.

At Contec, we strive to be the best at bringing creative technology and people based solutions to the world's broadband service providers and electronics OEM's. We enable our customers to extend service life and maximize financial returns from their investments in customer premise equipment and electronics hardware while maintaining or improving their customer experience. Operating from out network of service centers we provide our customers with solutions that leverage our proprietary testing and repair technology to accurately and efficiently manage returned devices. For more complex repairs we leverage our low-cost repair locations so we can maintain the perfect balance of speed and cost that is right for each customer. Our custom kitting resources also allow us to effectively fulfill direct to customer and bulk product orders to ensure a positive end-customer experience. Job Description We are looking to find motivated people to take part on paid studies across the nation and in their local communities. Get Involved in Our USA Market Research Panel Today. Many of our paid researche allow you to participate online or in-person. This is an excellent way to make extra money from the comfort of home. If you are interested in participating in group discussions about new consumer products and being compensated for it, we invite you to apply. Payment: • Participate in surveys and earn Money • You have a variety of payment options available, such as PayPal, direct check or virtual gift codes online. • Rewarding yourself with the opportunity to win Qualifications • Participate in surveys/studies, by filling out written and verbal instructions. • Participate as a focus group researcher. • For each panel, a detailed written study is provided. • If provided, MUST use the products/services. Needs • Either a smartphone with a functioning camera, or a desktop/laptop webcam are required. • You need to be able to access a reliable internet connection. • Want to join in on one or several of the topics? • Capacity to understand, read, and follow oral and written instructions. • While data entry or administrative assistant experience may not be required, it is highly recommended. Additional Information • Flexibility to take part in discussions online or in person. • You don't need to commute if you work from your home. • No minimum hrs. This is a temporary job. • For your comments on our sponsors' and partners' products, you can get free samples. • Take part in the testing of products that are not yet available to the public.

Liberty Software is seeking a customer service champion and pharmacy professional with an aptitude for solving problems to join our Client Services team as a Client Services Representative. Our Client Services Representatives act as the “Voice of Liberty” to handle incoming questions and provide superior customer service. Often Liberty Software's pharmacy customers need help with tough questions about insurance adjudication, pricing, compound setup, and issues that require troubleshooting. Liberty Software caters to a variety of pharmacy's needs and therefore is seeking an individual with a broad range of pharmacy knowledge. Liberty Software takes great pride in being set apart for its client relations and support and expects its Client Services Representatives to strive for stellar service and continuous improvement in every interaction. Please note: This is an in-person position working out of our Grapevine, TX office. Job Responsibilities Include (but are not necessarily limited to): Operate as the first point of contact for incoming calls and tickets from pharmacy clients Assist with and correct issues that pharmacy customers report Escalate calls appropriately to Technical Team or Account Management team when necessary Document each phone call and the actions performed in tracking software Provide unmatched customer service in every client interaction Qualifications: At least two years of customer service experience required Three to five years of retail pharmacy/pharmacy technician or healthcare call center being preferred Certified Pharmacy Technician certification a plus Independent pharmacy knowledge a plus Professional and friendly demeanor is a must Demonstrated ability to communicate by phone and email to members at all levels of client organizations - including pharmacy owners, pharmacists, technicians, and clerks Proven ability to shift between multiple tasks as needed Strong attention to detail Strong written and documentation skills are necessary Excellent listening and critical thinking skills Experience using Liberty Software products (RXQ, BZQ) a plus Basic computer skills and comfort learning new software products After hours and Saturday shifts occasionally required Liberty Software offers a comprehensive benefits package starting on a team member's first day: 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost Option to enroll immediate family members available with Liberty contributing 50% of monthly premium Fully vested 401K matching on a pre- or post-tax basis Liberty-paid HSA contributions every paycheck Generous PTO plan and paid holidays Annual tuition reimbursement program and professional certification courses available Adoption expense reimbursement program Dependent Care FSA availability providing tax savings for qualifying child care expenses Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP Fully-stocked breakroom ...and much more! Learn more about Liberty Software at ***********************

Job DescriptionCustomer Service & Order Support Specialist Full-Time | Employee‑Owned (ESOP) Company Join a growing employee‑owned team where your work truly matters! We're looking for a detail‑oriented, customer‑focused specialist to handle repair/product orders, support our regional field staff, and ensure an excellent customer experience. What You'll Do Answer inbound calls and solicit product/repair business Process product and repair orders accurately Provide timely order and repair status updates Complete follow-up calls to ensure customer satisfaction Resolve customer issues or route them to the right department Support Regional Service and Sales staff with updates and customer information Submit weekly status reports and assist other regions as needed What We're Looking For Associate degree preferred, or equivalent experience Clear communication and basic math skills Strong problem‑solving abilities Experience with databases, spreadsheets, and word processing (Microsoft Office preferred) Why Join Us? Employee Ownership - As an employee-owned company, you're not just part of the team-you're a shareholder. When ComSonics succeeds, you share in that success. Career Growth - Advance your skills and career in a dynamic, innovative environment. Comprehensive Health Coverage - Providing the security and support you and your family deserve. Wellness Support - Access to resources that help you stay healthy and thrive. Paid Time Off - Because work-life balance is important. Equal Opportunity Employer ComSonics is an Equal Opportunity Employer. All qualified candidates will be considered without regard to legally protected characteristics. In accordance with the Americans with Disabilities Act (ADA), applicants who require a reasonable accommodation to participate in the application or interview process may contact Human Resources at ************. Apply today and be part of a team that values ownership, service, and growth! Job Posted by ApplicantPro

The Net America Corporation is a Woman-owned firm specializing in IT/Software Engineering & Development, Organizational & Program Management, Multichannel Contact Centers & Help Desk Services, Peer Review & Grants Management, and Conference & Logistics Support. Job Description The Net.America Corporation is looking for a Customer Service Representatives who are able to do the following: Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, online, fax and in-person requests for assistance from customers/stakeholders. Using scripted and unscripted questions, interview customers/stakeholders to collect information and leads callers through diagnostic procedures to resolve customer inquiries. Provide general and detailed explanations/information in clear, easy to understand language to customers/stakeholders. Handle problem recognition, research, isolation, resolution and follow-up for routine customer inquiries. Research inquiries/information using provided sources, including information sheets, handbooks, training materials, the internet, etc. Document, logs and track calls using problem management database (ticket system), and maintains history records and related problem documentation. Other duties as assigned Qualifications ***Call Center experience*** High School Diploma Ability to identify problems, troubleshoot and be a problem solver Quality focus. Ability to conduct thorough analysis Self-motivated and desire/ability to learn new topics quickly. Works well independently and in a team setting in fast-paced environment under time constraints Customer service focus Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests Good verbal, listening and written communications abilities Positive and confident telephone skills Basic computer skills, including MS Office software (i.e., Word, Excel, etc.) and internet Efficient keyboarding/typing skills Knowledgeable of IT help desk concepts and procedures Displays professionalism and strong interpersonal abilities Additional Information The net.America Corporation offers a generous comprehensive benefits package. We look forward to receiving your application! The net.America Corporation is an Equal Opportunity Employer All your information will be kept confidential according to EEO guidelines.

At Contec, we strive to be the best at bringing creative technology and people based solutions to the world's broadband service providers and electronics OEM's. We enable our customers to extend service life and maximize financial returns from their investments in customer premise equipment and electronics hardware while maintaining or improving their customer experience. Operating from out network of service centers we provide our customers with solutions that leverage our proprietary testing and repair technology to accurately and efficiently manage returned devices. For more complex repairs we leverage our low-cost repair locations so we can maintain the perfect balance of speed and cost that is right for each customer. Our custom kitting resources also allow us to effectively fulfill direct to customer and bulk product orders to ensure a positive end-customer experience. Job Description We are looking to find motivated people to take part on paid studies across the nation and in their local communities. Get Involved in Our USA Market Research Panel Today. Many of our paid researche allow you to participate online or in-person. This is an excellent way to make extra money from the comfort of home. If you are interested in participating in group discussions about new consumer products and being compensated for it, we invite you to apply. Payment: • Participate in surveys and earn Money • You have a variety of payment options available, such as PayPal, direct check or virtual gift codes online. • Rewarding yourself with the opportunity to win Qualifications • Participate in surveys/studies, by filling out written and verbal instructions. • Participate as a focus group researcher. • For each panel, a detailed written study is provided. • If provided, MUST use the products/services. Needs • Either a smartphone with a functioning camera, or a desktop/laptop webcam are required. • You need to be able to access a reliable internet connection. • Want to join in on one or several of the topics? • Capacity to understand, read, and follow oral and written instructions. • While data entry or administrative assistant experience may not be required, it is highly recommended. Additional Information • Flexibility to take part in discussions online or in person. • You don't need to commute if you work from your home. • No minimum hrs. This is a temporary job. • For your comments on our sponsors' and partners' products, you can get free samples. • Take part in the testing of products that are not yet available to the public.