Client Manager jobs at Guardian Life - 5058 jobs

Client Service Manager - Center for Bird and Exotic Animal Medicine (CBEAM) - Bothell, WA Job Type: Full-Time About Us The Center for Bird and Exotic Animal Medicine (CBEAM) is a specialized veterinary hospital dedicated to providing high-quality care to avian and exotic species. Our team is passionate about the unique needs of exotic pets, and we are looking for a dedicated Client Service Manager to join our growing practice. Position Summary The Client Service Manager plays a key role in leading and supporting our front desk team. This position provides guidance, supervision, and day-to-day oversight to ensure smooth operations and an excellent experience for clients and their pets. You'll help foster a culture of compassionate, high-quality service across every interaction-whether with clients, staff, or volunteers. In this role, you'll train and mentor the client service team, serve as a go-to resource for both staff and veterinarians, and oversee scheduling, phone communications, and appointment management. You'll also be responsible for handling patient information accurately and managing accounts receivable. Compensation: $24.00-30.00 Depending on experience Key Responsibilities Management Duties - Operations Manages doctor's appointment schedule in AVImark system Inputs doctor's schedule from W2W into Avimark. (W2W = When to Work software) Determines appropriate length of appointments and works with MDVM to determine which species treated by which doctors. Maintains schedule spreadsheet for receptionists. Service Team Management Initiates recruitment and schedules interviews for the selection process of new front desk staff. Recommends front office candidates for hiring to the Hospital Manager. Trains new front desk staff working alongside Training Coordinator Maintains front desk manual Schedules front desk staff in W2W while working with Hospital Manager to meet hospital budget expectations Delegates tasks to all staff. Works with the Hospital Manager to provide yearly evaluations to the front office staff Works with the Hospital Manager to recommend corrective action for front office staff, up to and including termination Collects feedback from DVMs and other staff on CSR performance and executes training as appropriate Communicate front desk updates/announcements via employee communication platforms First point of contact to NVA Helpdesk for front desk-related issues Attends leadership team meetings, conducts front desk meeting, and attend all other related meetings as needed Verbal and written reminders to support staff regarding applicable CBEAM policies Coordinate leadership, engagement, and communication activities with the Lead Assistant, Lead Technician, and Project Manager Assists Hospital Manager with Leadership Team projects as necessary Drafts front desk protocols and works with Hospital Manager to ensure finalization Manages USPS account Oversees test sample mailings and checks lab order sheets to ensure accuracy Manages AllyDVM and other communication platforms Manages phone system Ensures it is correctly set for holidays, etc. Updates menus as needed Client Service Triages all incoming client complaints Elevate to Hospital Manager as situation dictates Acts as the second point of contact for clients with questions regarding their bills/estimates (first point of c receptionists, second point of c Client Service Manager, third point of c DVM, fourth point of c Hospital Manager, fifth point of c MDVM) CLAW Plan Champion - administration of all duties related to CLAW (PAW) Plans Works to optimize client experience Implements client service initiatives with front desk team Demonstrates and reinforces highest level of client service Financial AR Management Reviews and reconciles unposted Avimark transactions on a weekly basis. Works to determine reason behind unposted transactions, uses discretion to reconcile accounts to zero balance. Reviews unpaid accounts on a weekly basis and works with Hospital Manager to determine when to initiate collection proceedings Monitors cash drawer, credit card transactions and Care Credit transactions and ensures they balance daily with Avimark Prepares cash envelopes for front desk use Makes cash deposits at bank Client Service Representative Duties Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients. This includes being compassionate and understanding, while working with clients in various emotional states. Being attentive to client's and patient's needs while understanding that needs will change on an individual basis. Politely and professionally answer and triage phone lines and use AllyDVM software to communicate with clients as appropriate. Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors' and technicians' time. Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc. Makes overdue reminder calls and updates patient records. Notes client communications in patient record each time a conversation is held and ensures appropriate messages are getting to the doctor. Reviews patient records for daily scheduled appointments and collects information to make necessary updates. Checks in client and monitors flow from check in to discharge. Communicates effectively through intercom system, Softros LAN Messenger and utilizes technician staff for communication. This includes following hospital protocols when relaying information. Performs client and patient call backs. Receives and filters prescription requests. Follows protocols for outside pharmacy requests and promotes the hospitals prescription recommendations. Performs over-the-counter sales of merchandise such as food and toys. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs. Collects fees, makes change, and obtains authorization for credit charges following the credit policies of the hospital. Able to communicate effectively with client's regarding our wellness plans and ability to set up a Claw Plan properly. Processes end of day as assigned and reconciles cash drawer according to hospital procedure. Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies. Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, etc. This includes cleaning of urine and stool from lobby and outside of building each time coming through the doors. Prepares and sends welcome letters, referral and thank you letters, condolences, and other correspondence for the doctors and/or Hospital Manager. Demonstrates a full working knowledge of Avimark procedures and functional applications Other duties as assigned Qualifications Knowledge, Skills, and Abilities Customer service experience highly preferred Basic Human Resources skills Knowledge of sales and marketing techniques Good communication skills, both written and oral Goal oriented Background in managing service oriented operations Ability to plan, organize, and effectively present ideas and concepts Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operations objectively Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities Education/Experience Associate's degree and four years of relevant experience; or a high school diploma or equivalent and six years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience. Schedule Full Time Benefits: Medical, Vision, Dental Insurance (Full-Time Employees) Paid Time Off Quarterly Bonus Pay Employee Pet Discounts Employee Assistance Program 401K Plan (Full-Time Employees) Uniform Stipend If you are passionate about animal care and eager to expand your experience in exotic veterinary medicine, we encourage you to apply! Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. PM19 Powered by JazzHR PI27b75da00025-37***********9

Job Description: Customer Success Manager Type: Full-time || Equity & Competitive Compensation Stage: High growth, post-Series A About Us Dataships is an innovative SaaS startup based in Dublin and San Francisco. We are revolutionising the marketing compliance industry by bringing to market the world's first dynamic marketing consent technology for Shopify Plus brands. We help over 500 marketing teams across the globe confidently grow their marketing lists, prove ROI from consent, and stay ahead of changing global privacy regulations. We are backed by leading investors who share our vision of placing Dataships' marketing consent technology in every place where marketing consent is collected and being the system of record for who companies can vs. cannot market to. We're entering our next stage of growth: scaling from a strong post-Series A foundation toward Series B and beyond - with a 5-year vision to build a $1B+ company that defines this category. The Role We're adding our next Customer Success Manager. This hire will own some of our most strategic ecommerce brands and directly contribute to shaping the future of our Customer Success motion at Dataships. You'll manage a portfolio of global Shopify brands and be responsible for driving retention, expansion, and measurable customer outcomes. You'll collaborate closely with Sales and Marketing during handovers and advocacy opportunities, and influence process improvements across the business. You'll report directly to the Head of Customer Success and play a key role in scaling Dataships' next phase of growth. What You'll Do Own customer retention and growth: Manage a portfolio of ecommerce brands to ensure adoption, renewal, and measurable ROI. Drive expansion: Identify and close upsell opportunities within your accounts, hitting and exceeding expansion targets. Manage renewals end-to-end: Lead renewal conversations - from identifying risk to closing on-time renewals that protect and grow revenue. Partner cross-functionally: Collaborate with Sales for seamless handovers post-sales. Partner with Marketing on case studies and customer advocacy initiatives. Provide actionable insights to Product to inform roadmap priorities. Monitor and maintain account health: Proactively mitigate churn risk and ensure exceptional customer satisfaction. Deliver value storytelling: Use data to demonstrate commercial impact and reinforce the business value of Dataships. What We Need 3-7 years in Customer Success, Account Management, or Retention roles at a SaaS, ecommerce, or MarTech company. Experience in or around the Shopify, Klaviyo, Attentive, Postscript, or similar ecommerce ecosystems. Strong relationship builder with excellent communication and stakeholder management skills. Data-driven, organized, and proactive in identifying risk and growth opportunities. Collaborative and influential across Sales, Marketing, and Product teams. Existing relationships with DTC marketing leaders or familiarity with the Shopify Plus ecosystem. Previous experience at a high-growth startup (Series A/B stage) Background in marketing operations or growth marketing before moving to sales Why It's Worth It 1% customer churn: You'll work with a product customers love and results you can be proud of. Proven impact: Nearly every customer sees measurable revenue uplift - making renewals and expansions meaningful and data-backed. Early impact: You'll join at a pivotal stage and help shape the Customer Success motion from the ground up. Collaborative culture: Work with a team that values autonomy, data-driven decisions, and high performance. Competitive package: Equity and compensation designed to reward strong performance and long-term contribution. Ready to help leading ecommerce brands grow compliantly - and profitably? Apply or reach out to **************** to learn more. Related Questions Dataships Transform marketing consent from a compliance burden into growth infrastructure for commerce. Dataships is building the consent infrastructure that powers privacy-first commerce. We help ecommerce brands turn more customers into marketing subscribers while staying compliant across every region and channel. Our platform optimizes consent collection to in real-time while to dramatically improve audience growth rates and retention revenue, all while maintaining the audit trails, suppression management, and legal defensibility that make growth sustainable. We work with ambitious Shopify Plus brands who understand that consent isn't a checkbox-it's foundational infrastructure. #J-18808-Ljbffr

A transformative SaaS startup is seeking a Customer Success Manager. This role involves managing relationships with strategic eCommerce brands, ensuring customer retention, driving upsell opportunities, and collaborating across departments to facilitate growth. The ideal candidate has 3-7 years of experience in Customer Success or Account Management, with a strong background in eCommerce or MarTech. This early-stage position offers the chance to shape the Customer Success motion as the company scales. #J-18808-Ljbffr

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder - but more important - than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly. We've built Persona to support practically every use case and industry - that's why we're able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world's most powerful AI platforms from large‑scale abuse in a time when AI is reshaping the way we work and live. We believe that making the internet safer and more human requires a team that reflects the diverse, global nature of the people we aim to serve. We're growing rapidly and looking for exceptional people to join us. About the Role As Persona expands our product‑led growth (PLG) and self‑serve motion, we're investing in a new Go‑to‑Market function to scale and support thousands of growing customers - from scrappy startups to high‑potential SMBs with five‑figure contracts. We're looking for a Scaled Customer Success Manager to launch and own this effort. This founding role blends customer success, commercial ownership, and scaled systems building - with an emphasis on driving retention, closing short‑cycle deals, and unblocking customers by simplifying complex products. This role is critical to scaling revenue and delivering value across our fast‑growing PLG segment. You'll work closely with Customer Support Engineering, Community, and Product Growth to engage and grow our customer base across all tiers of our self‑serve and growth portfolio. This is a cross‑functional, high‑leverage role for someone who's equally comfortable building programs, closing renewals and expansions, and guiding customers toward success. This is an ideal role for someone who has experience across customer success and sales motions, thrives when speaking with clients, is energized by scaling through systems and playbooks, and wants to define a function from the ground up. What you'll do at Persona Product Adoption & Retention Programs at Scale Own a rotating set of up to 50 high‑priority “focus” accounts within our broader growth and self‑serve portfolio - typically our highest‑revenue SMB customers - and ensure consistent engagement, escalations, commercial support, and proactive monitoring. Support scaled engagement and unblock adoption across technical products by contributing to community programs, automated success workflows, and digital education efforts - without requiring dedicated 1:1 coverage for every account. Partner with Community to create scalable success moments - onboarding webinars, feature highlights, product newsletters, success guides, and Persona Academy. Actively participate in community events, invite customers to attend, and source champions from the Growth portfolio. Commercial Ownership Drive renewals and commercial amendments for scaled customers, including upsells and expansions. Support pricing changes, plan upgrades, and product add‑ons across the entire Growth customer base. Navigate contracts and deal structuring for self‑serve and SMB customers, ensuring quick and smooth commercial conversions. Flag and nurture high‑potential customers that may merit a transition to a Managed relationship. Partner with Customer Support Engineering to scope and project manage re‑implementations, fraud configuration audit projects, and other scoped services. Process & Playbook Design Build the GTM playbook for how we engage, retain, and grow our self‑serve and scaled customers - while plugging into the broader account‑based and sales‑based motions across the company. Own core lifecycle systems and processes including success cadences, segmentation logic, engagement thresholds, automated comms, internal SOPs, and team enablement materials. Track metrics across the scaled portfolio and bring insights and feature requests back to Growth, Support, and Product teams. Find new ways to capture customer feedback and follow up with customers via CSAT, NPS, and other mechanisms. Contribute to the infrastructure for a sales‑assist motion that supports short sales cycles and PLG conversions (bonus if you've done this before). What you'll bring to Persona 5+ years in a customer‑facing role (e.g. Customer Success, Account Executive, Sales/Success hybrid, or GTM program ownership) at a technology company Experience managing large customer portfolios (ideally SMB or long‑tail accounts), including both new business and renewals/expansions Strong operator's mindset: organized, proactive, and process‑oriented, with a bias for action Proven ability to simplify complex products and drive commercial outcomes on short deal cycles A deep sense of ownership and entrepreneurial spirit - you'll be defining the function, not just executing within one Excellent communication skills and comfort interacting with technical and non‑technical stakeholders alike Bonus: Experience launching sales‑assist or scaled success programs in a PLG environment Bonus: You may have experience mentoring or leading others, or are interested in building a team over time Full‑time Employee Benefits and Perks For full‑time employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you'd like to better understand what it's like working at Persona, feel free to check out our reviews on Glassdoor. Diversity, equity, inclusion and belonging At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first. We stride to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. #J-18808-Ljbffr

At Alliance Medical Staffing, we're people who serve, helping people who serve. No matter how you look at it, there's a whole lot of serving going on in our world and that's just the way we like it. What do we do? We connect nurses and allied health clinicians with hospitals and healthcare facilities across the country and around the corner. And we're very good at what we do. As a company and employer, We share a purpose for helping others and the drive to make a difference. And we offer great opportunities for personal and professional growth. At Alliance Medical Staffing, you'll find a great place to work and a career home. But the only way to really get to know us, is to join us. We think you'll fit right in. Client Manager - The Client Manager will manage new and existing clients within the long-term care and acute care space. The Client Manager is integral to client management, retention, saturation, growth and building long-term relationships. This role will focus on account expansion within systems and facilities. This role will require staffing for all LTC positions ranging from CNAs, LPNs, RNs, and interim leaders such as DONS and NHAs. Job Responsibilities: Contact new and existing LTC Clients to determine staffing shortages for traveler and contract opportunities Maintain and grow footprint within LTC systems and clients to increase headcount and revenue Communicate, understand, and develop relationships with various clients - covering all areas of needs, understanding contracts, facility requirements around placement, billing, and job descriptions Work daily with Placement Consultants to match and present qualified healthcare professionals for placement in job openings based on facility needs and requirements Organize potential candidates for openings based on good job match, quality and value to Alliance Medical Staffing and the client Assist Operations Team and Placement Consultants in accessing, organizing, and sending pre-employment paperwork from placed Travelers to Client facilities Ongoing follow up with current facilities prior to, during and post start to check on Travelers' status Work with Operations Team and Placement Consultants to help resolve any personal or professional issues with Travelers and the client This position involves independent negotiations with clients regarding bill rates and independent judgment regarding the Traveler qualification process This position is largely based on independent judgment as Client Managers are viewed as a single point of contact for our Clients The scope of responsibility for this position is supervisory in nature not clinical in nature Job Qualifications: College degree OR 2+ years of strong sales experience Preferences: Experience recruiting, selling new clients, and managing existing clients Experience as a recruiter or client manager role Staffing industry experience Travel Nursing experience Medical field and/or terminology background Some of the benefits we offer… Insurance: health, dental, vision, and company-paid life insurance Flexible PTO Competitive compensation as part of our total rewards package (6) paid Holidays Why us? We live our Values in all we do Relaxed culture and casual dress Job Type: Full-time Benefits: Dental insurance Health insurance Paid time off Vision insurance

Title: Head of Customer Success Reporting to: Chief Revenue Officer can be based remotely in the US. ~30% Travel Required Company Revenue: ~$80M (targeting $250M growth trajectory) Customer Base: 125+ Health System Clients Opportunity We are seeking a results-driven and customer-obsessed Vice President of Customer Success to lead and scale our enterprise customer success organization. Reporting directly to the Chief Revenue Officer, this executive will be accountable for ensuring our clients realize maximum value from our precision care products and solutions-driving retention, expansion, advocacy, and measurable clinical and operational outcomes. As our company accelerates from $80M to $250M in revenue, the VP of Customer Success will play a pivotal role in building a world-class, data-driven, and scalable success model that aligns customer satisfaction with company growth objectives. Internal Application Deadline: Friday, December 5 Responsibilities Customer Success Strategy & Leadership Define and execute a comprehensive customer success strategy that drives retention, adoption, and expansion across the 125+ health system client base. Build and mentor a high-performing organization of account principals. Establish a clear operating rhythm and success framework that aligns customer lifecycle management with revenue growth objectives. Revenue & Retention Impact Drive net revenue retention (NRR) and gross retention (GRR) through proactive account management, executive engagement, and measurable customer outcomes. Collaborate closely with Sales, Marketing, and Product to identify upsell and cross-sell opportunities based on demonstrated customer ROI. Serve as a senior customer advocate, ensuring voice-of-customer feedback shapes roadmap priorities and service delivery. Operational Excellence Develop consistent metrics and dashboards to track customer health, usage, renewal, and NPS across the enterprise customer portfolio. Partner with the CRO, Product, and Implementation leaders to optimize customer onboarding, adoption, and renewal processes. Leverage AI-driven insights and automation to enhance the customer experience, proactively address risk, and surface new value opportunities. Create scalable playbooks for customer engagement across tiers-from high-touch strategic health systems to tech-enabled accounts. Cross-Functional Collaboration Partner with Product Management to translate customer insights into roadmap enhancements that increase adoption and stickiness. Work with Implementation teams to ensure smooth go-lives and rapid time-to-value for new deployments. Align with Finance to forecast renewals, model churn risk, and track renewal velocity. Requirements Required 10+ years of experience in Customer Success, Account Management, or Client Services within SaaS, digital health, or HCIT environments. Proven track record of leading enterprise customer success teams at scale-driving retention and growth from $50M+ to $200M+ in ARR. Deep understanding of healthcare provider operations, health system buying cycles, and value realization frameworks. Data-driven mindset with experience implementing customer success platforms and KPIs that link directly to revenue performance. Executive presence and communication skills capable of influencing C-suite stakeholders in large health systems. Inspirational leadership style with the ability to build, coach, and retain high-performing teams. Preferred Experience in AI-enabled healthcare solutions or digital engagement platforms. Bachelor's degree required; MBA or advanced degree preferred. Experience integrating customer success with product-led growth or AI-first SaaS environments is highly desirable. Attributes of the Ideal Candidate Customer Evangelist: Passionate about measurable customer outcomes and advocacy. Builder & Operator: Skilled at designing and scaling teams, systems, and playbooks for rapid growth and cross-sell. Strategic Influencer: Able to balance enterprise relationship management with operational rigor. Analytical Leader: Driven by data, with a bias toward action and continuous improvement. Collaborative Partner: Works cross-functionally to align customer success with revenue acceleration. About GW RhythmX GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally. About SymphonyAI Group SymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at *************** and follow SAIGroup on LinkedIn. Benefits When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $200,000- $250,000 in base salary plus performance based incentives tied to retention and NRR target . Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. #J-18808-Ljbffr

Bristlecone is the industry's largest pure-play supply chain service provider. As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain. Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer. Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group. Learn more at ******************* Equal Opportunity Employer Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Privacy Notice Declarations for California based candidates/Jobs:: https://*******************/life-at-bristlecone/#careers Job Description: Client Partner - Google relationship The Client Partner is the CEO of a portfolio of business who is passionate about forming and driving successful client relationships and can successfully interact with senior executive level clients. Through their role, Client Partners focus on all aspects of client growth, relationship development, financial integrity, and quality delivery and execution of all engagements that drive organic growth and strong relationships. This individual manages growth and evolution of multiple client relationships and can lead complex multi-dimensional engagements that combine consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas. The Client Partner is experienced in leading teams of both Client Service as well as service line professionals on multidisciplinary teams in a matrixed environment. These individuals also have a strong operational acumen in operating their clients business to meet financial and client satisfaction targets. Key Responsibilities Responsible for a portfolio of business in one of Bristlecone's most strategic and fast growing relationships Responsible for sales of SAP and other supply chain and related services to the client. Focus on developing new relationships in the client organization and converting them to opportunities and deals. Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting. Accurately plan and forecast revenue growth to achieve their net revenue and margin targets. Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio. Continually increase knowledge of the client's business (and industry) often serving as the client's first line consultant. Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients. Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches. Effectively “on-board” new client relationships. Works to stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation. Qualifications: Relevant undergraduate degree required with advanced degree preferred. Unparalleled client relationship skills and business acumen - you must be able to earn Trusted Advisor status with clients. Experience in managing the Google relationship is highly desired. At least 10 years of experience in working with senior level client contacts. At least 5 years' recent experience in growing and managing complex client relationships. Experience working in a matrix environment and managing teams within a dynamic, fast-paced, and ever-changing environment.

Bristlecone is the industry's largest pure-play supply chain service provider. As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain. Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer. Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group. Learn more at ******************* Equal Opportunity Employer Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Privacy Notice Declarations for California based candidates/Jobs:: https://*******************/life-at-bristlecone/#careers Job Description: Client Partner - Google relationship The Client Partner is the CEO of a portfolio of business who is passionate about forming and driving successful client relationships and can successfully interact with senior executive level clients. Through their role, Client Partners focus on all aspects of client growth, relationship development, financial integrity, and quality delivery and execution of all engagements that drive organic growth and strong relationships. This individual manages growth and evolution of multiple client relationships and can lead complex multi-dimensional engagements that combine consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas. The Client Partner is experienced in leading teams of both Client Service as well as service line professionals on multidisciplinary teams in a matrixed environment. These individuals also have a strong operational acumen in operating their clients business to meet financial and client satisfaction targets. Key Responsibilities Responsible for a portfolio of business in one of Bristlecone's most strategic and fast growing relationships Responsible for sales of SAP and other supply chain and related services to the client. Focus on developing new relationships in the client organization and converting them to opportunities and deals. Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting. Accurately plan and forecast revenue growth to achieve their net revenue and margin targets. Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio. Continually increase knowledge of the client's business (and industry) often serving as the client's first line consultant. Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients. Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches. Effectively “on-board” new client relationships. Works to stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation. Qualifications: Relevant undergraduate degree required with advanced degree preferred. Unparalleled client relationship skills and business acumen - you must be able to earn Trusted Advisor status with clients. Experience in managing the Google relationship is highly desired. At least 10 years of experience in working with senior level client contacts. At least 5 years' recent experience in growing and managing complex client relationships. Experience working in a matrix environment and managing teams within a dynamic, fast-paced, and ever-changing environment.

Bristlecone is the industry's largest pure-play supply chain service provider. As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain. Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer. Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group. Learn more at ******************* Equal Opportunity Employer Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Privacy Notice Declarations for California based candidates/Jobs:: https://*******************/life-at-bristlecone/#careers Job Description: Client Partner - Google relationship The Client Partner is the CEO of a portfolio of business who is passionate about forming and driving successful client relationships and can successfully interact with senior executive level clients. Through their role, Client Partners focus on all aspects of client growth, relationship development, financial integrity, and quality delivery and execution of all engagements that drive organic growth and strong relationships. This individual manages growth and evolution of multiple client relationships and can lead complex multi-dimensional engagements that combine consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas. The Client Partner is experienced in leading teams of both Client Service as well as service line professionals on multidisciplinary teams in a matrixed environment. These individuals also have a strong operational acumen in operating their clients business to meet financial and client satisfaction targets. Key Responsibilities Responsible for a portfolio of business in one of Bristlecone's most strategic and fast growing relationships Responsible for sales of SAP and other supply chain and related services to the client. Focus on developing new relationships in the client organization and converting them to opportunities and deals. Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting. Accurately plan and forecast revenue growth to achieve their net revenue and margin targets. Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio. Continually increase knowledge of the client's business (and industry) often serving as the client's first line consultant. Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients. Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches. Effectively “on-board” new client relationships. Works to stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation. Qualifications: Relevant undergraduate degree required with advanced degree preferred. Unparalleled client relationship skills and business acumen - you must be able to earn Trusted Advisor status with clients. Experience in managing the Google relationship is highly desired. At least 10 years of experience in working with senior level client contacts. At least 5 years' recent experience in growing and managing complex client relationships. Experience working in a matrix environment and managing teams within a dynamic, fast-paced, and ever-changing environment.

Bristlecone is the industry's largest pure-play supply chain service provider. As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain. Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer. Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group. Learn more at ******************* Equal Opportunity Employer Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Privacy Notice Declarations for California based candidates/Jobs:: https://*******************/life-at-bristlecone/#careers Job Description: Client Partner - Google relationship The Client Partner is the CEO of a portfolio of business who is passionate about forming and driving successful client relationships and can successfully interact with senior executive level clients. Through their role, Client Partners focus on all aspects of client growth, relationship development, financial integrity, and quality delivery and execution of all engagements that drive organic growth and strong relationships. This individual manages growth and evolution of multiple client relationships and can lead complex multi-dimensional engagements that combine consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas. The Client Partner is experienced in leading teams of both Client Service as well as service line professionals on multidisciplinary teams in a matrixed environment. These individuals also have a strong operational acumen in operating their clients business to meet financial and client satisfaction targets. Key Responsibilities Responsible for a portfolio of business in one of Bristlecone's most strategic and fast growing relationships Responsible for sales of SAP and other supply chain and related services to the client. Focus on developing new relationships in the client organization and converting them to opportunities and deals. Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting. Accurately plan and forecast revenue growth to achieve their net revenue and margin targets. Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio. Continually increase knowledge of the client's business (and industry) often serving as the client's first line consultant. Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients. Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches. Effectively “on-board” new client relationships. Works to stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation. Qualifications: Relevant undergraduate degree required with advanced degree preferred. Unparalleled client relationship skills and business acumen - you must be able to earn Trusted Advisor status with clients. Experience in managing the Google relationship is highly desired. At least 10 years of experience in working with senior level client contacts. At least 5 years' recent experience in growing and managing complex client relationships. Experience working in a matrix environment and managing teams within a dynamic, fast-paced, and ever-changing environment.

We are a mission-driven organization that was born out of the health care research at Harvard Business School led by Michael Porter and Bob Kaplan. We provide health systems, surgery centers, and physicians with comprehensive insight into their surgical care through our software and empower them to improve their finances and deliver the best care possible to their patients. We integrate sophisticated analytics with deep industry knowledge. We are thought leaders, and our impactful work in improving health care efficiency and effectiveness has been recognized and featured in publications like the Harvard Business Review and The Wall Street Journal . We are well capitalized and backed by leading VCs, including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. Join us in our mission to reshape health care through innovation and insight. Position Overview - Mid-Senior Healthcare Client Partner Role Avant-garde Health seeks a leader in healthcare performance improvement to join our dynamic Customer Success team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. This is an ideal position for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management. We are looking for candidates who are passionate about bringing their advanced analytical skills and customer success expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare. Key Responsibilities: Utilize Avant-garde's proprietary SaaS analytics platform to uncover client-specific insights and opportunities for performance improvement. Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles/depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities. Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis. Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor. Participate in new client onboarding and training sessions. Monitor client engagement and track key metrics to measure value creation. Drive client growth by extending solutions into new locations or clinical specialties. Contribute to building a learning community among Avant-garde's client base through webinars and discussions. Hybrid location (2 days/week in the Boston office and 3 days/week from home). Travel to client sites for in-person meetings with executives, physicians, etc. (~15% travel). Qualifications: Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Proficiency in data manipulation and analysis using Excel pivot tables. Excellent communication and presentation abilities. Ability to thrive in a fast-paced startup environment. Skills & Experience: Education: Graduate degree required: MBA, MHA, MPH, or equivalent. Experience: 7+ years of experience in healthcare delivery/operations, management consulting, or related fields. Minimum of 3 years focused on healthcare audiences, including hospitals, health systems, physicians, and surgery centers. 3+ years of hospital experience working with management and C-level stakeholders. Experience working with large data sets from multiple sources, running customized reports using Excel Pivot Tables, and presenting the results to physicians and C-level stakeholders strongly preferred.

365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level. Qualifications For Client Services Manager (csm) High integrity Positive attitude Excellent communication skills Solution-oriented Eager / Competitive Ability to thrive and collaborate in a fast-paced environment Bachelor's Degree, preferred Primary Duties And Responsibilities Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office's immediate and projected needs Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates Responsible for on-call duties during non-business hours and weekends as needed. Matches and evaluates candidate skills to client and consumer needs through screening and interviewing Completes necessary reference checks on candidate's background and work experience Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts Negotiates salary, terms and conditions of employment with candidates Schedules direct care workers and field staff for initial placement and ongoing assignments Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record Incorporates direct care worker and field staff retention strategy into daily routine Responsible for learning all functionalities and operations of the branch office Adheres to and promotes company policies and procedures Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines Responsible for oversight of revenue cycle management Demonstrates a commitment to advancing 365 Health Services, LLC Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability Performs other duties as necessary Benefits Health Insurance Packages Paid Time Off 401K Schedule Monday to Friday Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours) Additional Compensation Weekly Commission Weekly On-Call Pay Bonuses Education Work Location: In-person

A top fitness studio in Carmel-by-the-Sea is seeking a General Manager to drive sales and service excellence. The role involves managing staff, creating social media content, and fostering a supportive community for members. The ideal candidate is passionate about fitness, has at least 2 years of relevant sales experience, and possesses strong organizational and communication skills. This full-time position offers a competitive base rate with commission, training opportunities, and a complimentary membership. #J-18808-Ljbffr

A leading fitness studio is seeking a General Manager in Carlsbad, California. You will be responsible for overseeing studio operations, driving sales, and creating a supportive community for clients and instructors. The ideal candidate has over 2 years of fitness sales or management experience and excellent communication skills. This role offers competitive compensation and opportunities for growth, along with benefits such as a complimentary studio membership and retail discounts. #J-18808-Ljbffr

Find your calling at Mercy!The Care Manager, as part of the interdisciplinary team, assess, plans, advocates, and coordinates care from admission to discharge ensuring a safe transition post hospitalization. Performs duties and responsibilities in a manner consistent with the Mercy mission, values, and service standards. The Care Management model provides effective transition planning and length of stay oversight to maintain patient experience, safety, and quality of care utilizing performance metrics and adoption of best practices.Position Details:Care Manager - PRNMercy Hospital JeffersonFestus, MO 63028 Required Education: • Master's in Social Work, or has satisfactorily completed all requirements for the MSW but awaiting conferment by the educational facility. Experience: • 0-2 years' experience in acute care hospital setting Licensure: • Current license in Social Work in the state of employment (LMSW, LCSW) Certifications: • BLS (CPR) at hire date, required, or within 90 days of hire • Certification in Case Management, Preferred Required Education: • Graduate of an accredited School of Nursing, required Experience: • 2-3 years acute care hospital setting, preferred. • Care Management or Utilization Management experience, preferred Licensure: • Current License in the state of employment, required Certifications: • BLS (CPR) at hire date, required, or within 90 days of hire • Certification in Case Management, Preferred Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. By applying, you consent to your information being transmitted by JobFlow to the Employer, as data controller, through the Employer's data processor SonicJobs. See Mercy Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

A fitness franchise located in Honolulu is seeking a General Manager to oversee club operations, ensuring an excellent experience for all members. The role involves managing daily tasks, leading staff, and actively promoting memberships to drive client acquisition. The ideal candidate will possess strong leadership skills, a sales background, and exceptional communication abilities. You will lead a collaborative and passionate team, fostering a positive work environment, while achieving health and fitness goals for clients. Compensation ranges from $46,000 to $108,000 annually. #J-18808-Ljbffr

No recruiters or unsolicited agency referrals please. *Candidate must reside in the greater Los Angeles/Southern California area* Are you looking for a dynamic laboratory equipment sales position where every day is different? Where you can hit the ground running and make an immediate impact with the largest healthcare providers in your region? Then look no further, you'll be a great fit for CME Corp. CME Corp. is looking to add a talented and highly motivated sales professional to join our growing organization. As a Laboratory Account Manager, you will play a key role in our sales team managing your book of business, developing new business opportunities, and meeting or exceeding sales profitability objectives. You will sell healthcare equipment and related services with a primary focus on laboratory departments, as well as research, phlebotomy, blood bank, and morgue departments. The territory is the Greater Southern California region, and the focus is on the largest and most prestigious healthcare systems within your territory. This role will report to the Vice President of Specialty Sales. Responsibilities: Manage and grow opportunities with existing and new customers for laboratory products through various channels, including networking, cold calling, and attending industry events. Maintain and nurture relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure customer satisfaction. Develop a comprehensive understanding of product features, benefits, and applications and serve as a trusted resource for customers Meet monthly and annual sales/revenue targets Collaborate with internal Account Managers to grow laboratory product sales within accounts Bidding/quoting projects and creating proposals Maintain current and develop new relationships with manufacturer sales representatives Identify and qualify key “Decision Makers” (buying influencers) in all key and target accounts Create value beyond our products and services in a way that differentiates us from the competition Stay current with industry trends Requirements: Bachelor's degree or high school diploma with a minimum of five (5) years of relevant work experience Minimum two (2) years of progressive experience in account management within acute care facilities or similar role Minimum two (2) years of experience in laboratory-focused product sales Excellent communication and interpersonal skills Proficiency in Microsoft Office products and Salesforce CRM Must live in the geographical location of the position Regular daily travel within the geographic territory as business needs require Occasional overnight travel may be required Attend industry trade shows as needed Who you are: Self-motivated and goal-oriented Highly organized and strong attention to detail Effective communication and presentation skills Strong, consistent and competitive work ethic Strong problem-solving skills with solution-oriented focus Customer-centric approach Adaptable to change and ability to work in a fast-paced work environment Compensation and Benefits: Commission based with a weekly draw. The weekly draw amount is dependent upon experience level of applicant This position has unlimited earning potential Company laptop and cell phone Monthly expense allowance Medical, Dental and Vision Vacation and Paid Holidays 401k Retirement Plan Employee Stock Ownership Plan Employer-Paid Life Insurance Voluntary Benefits - Critical Illness, Short & Long Term Disability, Accident, Life, Whole Life, and Pet insurance Tuition Reimbursement Referral Bonus Program Employee Assistance Program About CME: Dedicated to providing quality equipment, logistics, and services to healthcare. CME is the premier source for equipment and turnkey logistics, delivery, and support for the healthcare community. The company helps healthcare facilities nationwide to seamlessly launch, renovate and expand. CME is headquartered in Warwick, RI with branches in Anaheim, CA, and Long Island, NY and over 35+ service centers spanning the nation and offers an expanded product line of more than 2 million+ medical products from more than 2,000 manufacturers. We support our military community, veterans encouraged to apply! CME Corp. is an equal opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

The RCM Account Manager will have the overall goal of managing the practice / provider relationship, partnering with the RCM and operations staff as a practice and RCM advocate, maintaining the highest possible client satisfaction, insuring client financial health, and minimizing issues. Key to your success in this role will be your ability to apply strong problem-solving skills and analytical competencies as required to clearly identify both positive and negative financial trends, improve client workflow and integration with RCM processes, and present Femwell driven value propositions to RCM clients. Additionally, you will also hold responsibility for client satisfaction and retention, serving as an internal advocate for any revenue cycle or service-related issue impacting financial health of the client or delivery of service. The ideal person for this role will need a high degree of business acumen with a solid understanding of the provider revenue cycle combined with the ability to create positive relationships as a springboard to account growth, problem resolution, positive communications and increased patient and provider satisfaction. Essential Job Functions Maintains regular proactive contact with all clients in assigned portfolio, establishing positive relationships with senior management, key influencers and decision makers in the organization. Provides revenue cycle analysis, issues resolution, month end reporting and review, and coordinates monthly and yearly close process with client and RCM operations. Services all clients in assigned portfolio by serving as an internal advocate for any revenue cycle or service-related issue impacting delivery of service or functionality of Femwell products or services. Provides a single point of contact for client / provider issue resolution and coordinates solutions with other business teams and outsource partners Provides single point of contact for CBO issues that require management and escalation with assigned clients. Collaborates with Integration Team to facilitate improvements in implementation effectiveness, including managing the “onboarding” of new clients to insure the successful integration of RCM processes. Serves as key point of contact as necessary with any outstanding Collections/AR issues. Contributes to AR metric performance across assigned portfolio in alignment with assigned objectives. Perform other special projects and/or duties as needed or assigned. Other Essential Tasks/Responsibilities/Abilities Must be consistent with Femwell's core values. Excellent verbal and written communication skills. Professional and tactful interpersonal skills with the ability to interact with a variety of personalities. Excellent organizational skills and attention to detail. Excellent time management skills with proven ability to meet deadlines and work under pressure. Ability to manage and prioritize multiple projects and tasks efficiently. Must demonstrate commitment to high professional ethical standards and a diverse workplace. Must have excellent listening skills. Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures. Must maintain compliance with all personnel policies and procedures. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to function well in a high-paced and at times stressful environment. Education, Experience, Skills, and Requirements BA/BS degree or equivalent experience Coding certification preferred - AAPC or equivalent Business or Healthcare experience preferred: 5+ years of provider management, CBO or revenue cycle management, or practice administration Ability to understand the details of the revenue cycle process and provide analysis for improvement. Strong analytical and problem-solving skills with capability of developing and executing detailed account plans Effective interpersonal skills (written and oral) and the ability to communicate and work with all levels within a client's organization Superior customer service focus Excellent organization skills and ability to manage multiple projects in competing tasks/priorities Self-starter who is proactive versus reactive with a strong desire to achieve results

This role is vital to ensuring the growth and maintenance of Guardian's network through developing partnerships and providing outstanding service to Dental Support Organization (DSO) partners. As a Key DSO Dental Account Manager, Dental Support Organizations, you will be responsible for growing the network through the identification and recruitment of new national, regional, and mid-sized DSOs. Based on territory, this recruitment may include partnership with regional Sr. Dental Network Recruiter peers. You will apply a complete knowledge of all Guardian products, services, and policies to determine ability for expansion with existing DSOs and negotiate and manage contracts and financial reimbursement rates. You will also perform account management activities in coordination with your regionally assigned Sr. Dental Network Support Associates and other internal partners to retain relationships. This includes ensuring regulatory compliance, resolving advanced issues, conducting training, assisting with re-credentialing activities, and reviewing with the group any identified outlier utilization patterns. You are An experienced dental network recruiter/salesperson with familiarity in working with large group practices and a service approach. A strong verbal and written communicator that can speak to and influence executive-level decision makers about the value of network participation and overcome objections. An individual who excels at addressing challenges promptly, managing time efficiently, and negotiating effectively. Knowledgeable about dental benefits, including both PPO and DHMO products. You have 5+ years of experience in dental network recruitment or direct sales 5+ years of experience in a managed care environment dealing with dental providers (DSO experience preferred) College degree preferred or equivalent related work experience Computer skills and extensive skill with MS applications such as Word, Excel, and Outlook. Salesforce experience preferred The ability to travel occasionally based on business need You will Improve the Guardian network through DSO recruitment and partnerships to increase gross adds, competitive rank, effective discount, and overall value that Guardian can bring to planholders and members Apply an understanding of the growing complexity of network recruitment given the breadth of product options and changing landscape of the industry related to network leasing, growth of DSOs, and post-COVID impacts to build a strategic approach to recruitment and negotiations Apply knowledge of all the organization's products, services, and policies to negotiate and manage contracts and financial reimbursement rates with DSOs Make presentations to senior-level management of DSOs Identify and report to leadership team on market challenges in the growth and retention of the network and assist in the creation of processes to overcome those challenges Develop and lead action plans and processes to enhance the DSO onboarding and relationship experience, increase satisfaction, and build efficiencies Act as the main point of contact for all assigned DSOs. Respond to provider inquiries, concerns, complaints, appeals and grievances within assigned timeframes. Collaborate across teams to resolve issues on behalf of your assigned DSOs while providing constant communication with both internal and external teams Ensure accurate and up-to-date information on all affiliated providers and locations for assigned DSOs to ensure network growth and directory accuracy targets and requirements are achieved Assist in any related processes or ad-hoc projects, including but not limited to special recruitment projects, delegated credentialing, re-credentialing, directory accuracy regulatory compliance, and auditing/quality review activities Location and Travel This is a remote position. Salary Range: $68,970.00 - $113,310.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at ************************************************ Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact *************. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site. Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.