Guardian Protection jobs - 23 jobs

Are you quick to respond in high-stakes situations and thrive in a fast-paced environment? Join our team as an Alarm Dispatcher at a company recognized as a "Best Place to Work in the Bay Area"! In this role, you will play a vital part in protecting people and property by responding to alarm signals and phone calls. You'll manage customer requests and provide peace of mind when it's needed most. If you're looking for a dynamic and impactful role, we want you on our team! Job Duties: Monitor and respond promptly to incoming alarm signals and calls, ensuring timely action. Initiate outbound calls to customers, police, fire departments, and emergency contacts to coordinate effective responses. Provide exceptional customer service, maintaining professionalism and calm under pressure. Process and review daily alarm reports, ensuring accuracy and timely follow-up on any issues. Identify and troubleshoot customer concerns, working to resolve issues efficiently and effectively. Assist with administrative and operational support as needed to ensure smooth daily operations. All other miscellaneous responsibilities and other duties as assigned. Requirements: No prior experience required - we train you! 1-2 years of customer service or related experience preferred. Good written and oral communication and customer service skills. Strong work ethic and detailed oriented. Basic computer proficiency required, including data entry and the ability to multi-task effectively in a fast-paced environment. High School Diploma or equivalent required. Demonstrate a calm, reliable, and team-orientated mindset with a strong desire to help others Must be available to work nights, weekends, and holidays; schedules are fixed and do not rotate. Final applicant will need to have the ability to pass a pre-employment screening process. Physical Requirements and Working Conditions: Ability to sit for extended periods while using a headset and computer. Frequent use of hands and fingers to operate a keyboard, mouse, and telephone system. Clear verbal communication skills and auditory acuity to engage in conversations for long durations. Occasional lifting of items up to 10 pounds, such as office supplies or small packages. Visual ability to read screens, scripts, and documents throughout the shift. Fast-paced, structured office or remote environment with frequent inbound and/or outbound calls. Continuous interaction with customers, often handling high call volumes and emotionally charged situations. Scheduled shifts, which may include evenings, weekends, or holidays depending on business needs. Requires adherence to set performance metrics (e.g...., call handle time, quality scores, schedule adherence). Work is performed in a climate-controlled setting with minimal physical risk, though high mental focus is required. May involve use of multiple monitors, CRM systems, and call center software. Shift Availability and Training Requirements: Our Alarm Dispatch department operates 24/7 to ensure we're always protecting our customers. While team members are assigned to consistent shifts after training, we're currently looking for candidates with open availability, including day, swing, and graveyard shifts. Please note: Initial training is held during daytime hours, and flexibility is important during this period. After training, shift assignments are stable and consistent. Potential for remote work after completing training. Compensation Package: We offer a competitive starting wage of $20-$23 per hour, based on experience, along with additional incentives, including: Monthly performance bonus of up to $500 Shift differentials for evening and overnight hours Language pay differentials for bilingual team members Join the Bay Alarm Family! Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15+ years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington. All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe. We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match. Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching. Highlights Include: 40-Hour Workweek with Overtime Opportunities Paid Training and a Clearly Defined Career Path (Level System) Alarm System Purchase Plan and Employee Discounts Benefits; medical, dental, vision, life insurance, long term disability Vacation, Sick Time, Holidays, Bay Alarm Days 401(k) with a company match Employee Referral Bonus Program Flexible Spending Account Employee Assistance Program (EAP) Education Reimbursement Family Scholarship Programs Employee Resource Groups Community Service Programs Check out this video to get to know more about Bay Alarm!

Is this you? * You are driven to use your knowledge, skills, and work ethic to make a difference, saving both lives and property * You have a passion for delivering top-notch customer service * You thrive in a fast-paced work environment, always up for learning something new If yes, then bring your talent and skills to F.E. Moran Fire Protection! We have an exciting opportunity in Columbus, OH for an experienced Fire Alarm Technician. As our company continues to expand, we want you to grow and develop with us! You Are: * KNOWLEDGEABLE: High school diploma or equivalent; previous Fire Alarm Technician, Security Technician or other electronic systems experience; Understanding of NFPA standards, International Building and Fire Codes, Accessibility Codes, and state and locally adopted life safety codes * TECHNICAL: Proficient in the application of Basic Electronic Theory and in the use of a digital multimeter; Ability to read and understand blueprints, schematics, and datasheets; Experience in troubleshooting, repair, and maintenance of fire alarm and other electronic systems preferred; Intermediate MS Office and Excel skills * A SELF-STARTER: Learn quickly and use your resources to be successful in your role * ANALYTICAL: Ability to read and understand technical information, analyze, think critically, and problem-solve * FLEXIBLE: Travel to client sites regularly; Apply technical skills across multiple system types and disciplines, including fire alarm, intrusion, CCTV, access control, and structured cabling What You'll Do: * SERVICE & INSTALL: Assemble control panels and build system programs; Install low voltage cabling and electronic system components; Troubleshoot systems to the component level to identify equipment necessary for repairs; Inspect and test fire alarm and other electronic systems * KEEP TO CODE: Ensure that projects are compliant with local, state, federal, and district codes, regulations, and specifications; Complete required documentation accurately and in a timely fashion * PUT SAFETY FIRST: Adhere to OSHA, customer, and safety protocols while on site; utilize safety best practices when lifting, moving, or pushing heavy materials and while climbing, balancing, and maneuvering on the job site * COMMUNICATE: Provide thorough and timely information to clients; Communicate status of work orders to supervisors and other office staff * COLLABORATE: Coordinate with project Foreman and other trades to complete projects and work orders efficiently; Maintain positive working relationships with field and office staff What We Offer: * TOTAL REWARDS: Competitive salary and benefits package, including medical, dental, and vision; life and disability insurance; paid time off; and 401(k) retirement savings plan with discretionary company match * DEVELOPMENT: Opportunities to learn, develop, and enhance your skills and abilities * WORK ENVIRONMENT: Professional, engaging, supportive, and rewarding * TEAM: Play an integral role in a knowledgeable and high achieving group of professionals Who We Are: The F.E. Moran Group of Companies is comprised of seven specialized businesses offering a full spectrum of HVAC, Mechanical Services, Fire Protection, Special Hazard Systems, Plumbing, Refrigeration, and Industrial Piping Services across virtually every market. We are a single-source contractor working seamlessly to consolidate resources and deliver outstanding construction and service solutions, regardless of size, scope, complexity, or location…We save lives, protect property, and create healthy environments. Interested? Apply Now! Candidates must be at least 21 years of age to be eligible for positions that require participation in the company's fleet program. This is a requirement for roles involving the operation of company vehicles. At F.E. Moran Group of Companies, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a specific need that requires accommodation, please advise a member of the Talent Acquisition team by contacting us at *******************.

As a Smart Home Consultant, you will be a sales solutions expert and a brand ambassador for ADT's 6 million customers. As the key point of contact for home automation clients, you will answer inquiries, provide technical advice, and demonstrate how to use new products and services. Additionally, in this role, you will install and activate security and Smart Home products while upselling solutions that best meet the needs of ADT's residential customers. A day in the life of a Smart Home Consultant looks like this: Build relationships between new customers and the ADT brand and product portfolio Complete in-home consultation and assessment Perform installation and activation of equipment - including home security camera, security hardware, and IoT and smart home devices Complete customer onboarding and education of key products and services You will work in a dynamic, collaborative environment, working closely with customers and coworkers This role involves providing solutions by visiting customers at their homes or businesses Training Program: ADT offers a comprehensive paid training program for this role regardless of experience. Our team is enthusiastic about developing you into a best-in-class Smart Home Consultant. Job Requirements High School diploma or the equivalent Valid driver's license When you commit to ADT -we commit to you. Our employees receive a comprehensive, full benefits package that includes: Comprehensive paid training program Full benefits on the 1st of the month after 31 days of employment Health = Medical & Prescription, Dental, Vision, Health Savings & Flex Spending Future = 401(k) with employer matching Life = Paid vacation time Company vehicle provided Base salary plus the potential to earn unlimited commissions and ability to earn additional pay for completing jobs and exceeding quality standards Tuition reimbursement Employee Referral bonuses - when you refer a friend or family members This role offers: Hourly pay: $17.00 Earning potential: Average of $105,000 annually with uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives Training: Paid $320 per week during the three-week onboarding program Includes New Technician Training, Field Safety Training, and Peer-to-Peer Training Company vehicle provided for work use Benefits: Medical, dental, and vision coverage 401(k) with company match Tuition reimbursement Short- and long-term disability, life insurance, and well-being benefits Paid time off

The mission of the Security Installation Success Team is to create successful installations for our internal and external customers, by delivering courteous, consistent, and mistake-free installation support in a timely manner, and to provide oversight, guidance, and troubleshooting expertise on installation projects. The Sr. Coordinator, Security Installation Success, is responsible for promoting a culture of excellence and executing strategic business plans to meet our goals of world class support for field technicians and zero installation defects for our customers. This position is part of a team of Installation Coordinators, Specialists, and Engineers that provide end-to-end installation support to field engineers; supporting the achievement of all installation milestones, troubleshooting, and ensuring that all security services are installed, programmed, tested, and onboarded per the scope of work, with all expectations met, accurately, efficiently, and mistake free. This position requires someone with working knowledge and a strong technical background in all the Managed Business Security installation types, which include, but are not limited to Access Control, Business Intelligence Solutions, CCTV/VMS (IP and Analog), Intrusion and Fire Alarm Systems, and Two-Way Audio. Responsibilities Serve as the main contact for Field Engineers when they are performing new installations. Create successful installations for our internal and external customers by delivering courteous, consistent, and mistake-free installation support in a timely manner. Deliver expert, courteous, and efficient installation support through our chat/messaging platform, as well as by phone and email. Ensure consistent application of customer-specific Installation Success Guides and Checklists during all support interactions. Facilitate the achievement of installation milestones by providing effective troubleshooting support and ensuring that security services are installed, programmed, tested, and onboarded in accordance with the scope of work, with accuracy, efficiency, and attention to detail. Thoroughly document deliverables and work products, maintaining clear, concise, and accurate records of daily activities, support provided, and interactions. Demonstrate the ability to excel in a fast-paced environment by managing multiple installations at different stages of completion, while adeptly addressing complex internal and external customer requirements and expectations. Dedicate full effort to achieving goals, objectives, and key performance indicators (KPIs). Collaborate effectively with Field Operations, Project Management, Account Administration, and Customer Success teams; proactively gather necessary information and deliver timely status updates to ensure that customer expectations are consistently fulfilled. Determine the underlying causes of issues, incidents, and complaints while maintaining comprehensive documentation and case statistics. Ensure timely communication of any identified procedural or programmatic errors during installation support to the Sr. Manager, Security Installation Success. Maintain consistent communication with the Sr. Manager, Security Installation Success. Share information about opportunities for team improvement, such as training and equipment needs, alert them to possible risks or challenges, and quickly report any internal or external customer complaints you become aware of. Engage consistently in ongoing professional development by acquiring new skills, expanding knowledge, and strengthening competencies essential for driving success both individually and collectively within the team. Carry out additional duties and responsibilities as assigned. Core Competencies Demonstrates a proactive approach and the ability to work effectively both independently and collaboratively within team settings. Committed to consistently meeting and exceeding customer expectations. Exhibits a strong passion for technology, with expertise in supporting and troubleshooting complex installations. Applies innovative thinking and creative problem-solving to challenges as they arise. Possesses exceptional communication and influencing skills, ensuring clear and credible interactions both verbally and in writing with diverse audiences. Maintains a positive, solutions-oriented attitude, excelling at building rapport and motivating teams. Displays patience and understanding while guiding and educating Field Engineers during installation processes and troubleshooting activities. Highly detail-oriented, with robust organizational skills and an emphasis on accuracy and quality. Utilizes excellent time management abilities and has a proven track record of meeting deadlines. Adaptable and flexible, demonstrating a willingness to embrace and drive change to support organizational objectives. Eager to continuously learn and maintain up-to-date knowledge of technologies and solutions. Dedicated to ongoing professional development and continuous improvement. Qualifications A minimum of three (3) years' experience is required as a Field Technician or Help Desk Agent responsible for installation and/or providing technical support to Field Technicians. Demonstrated expertise in the installation, troubleshooting, and programming of Access Control systems, Business Intelligence Solutions, CCTV/VMS (both IP and analog), Intrusion and Fire Alarm Systems, and Two-Way Audio solutions. Experience and hands-on knowledge with low-voltage installations and support, including wiring, serial polling loops, inputs, and outputs. Exhibits the ability to perform tasks autonomously while maintaining a keen sense of urgency, effectively prioritizing responsibilities, managing time efficiently, demonstrating clear communication skills, and upholding exemplary professional standards. Demonstrates outstanding written and verbal communication abilities, ensuring clear and professional interaction with employees across all levels, as well as with subcontractors, service providers, and customers. Proficient in using Microsoft Office applications, including the ability to type efficiently and accurately (at least 20 wpm, ideally 30+ wpm). Scheduling Requirements The schedule for this role is Monday - Friday 10:30 - 7:30pm CST. Availability required: Monday - Friday. Candidates must be able to work a scheduled 9-hour shift, which includes a one-hour lunch break, between the hours of 6:00 AM and 8:00 PM Central Time. This is a salaried, exempt position. Applicants should be prepared to commit to working beyond the standard 40-hour work week, as necessary. Demonstrated flexibility in meeting scheduling needs, including availability for early mornings, late evenings, overnight shifts, weekends, and holidays, as required to ensure effective business operations. Base range for this role starts at $58,000 - $62,000. Pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. For more information about the perks and benefits of working at Interface, please check out our careers page. Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at ***************************. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

We are seeking an experienced Software Delivery Manager to lead our software delivery function in an Agile environment. This role oversees a team of Business Analysts and Scrum Masters, driving the end-to-end delivery of software projects from intake to deployment. The successful candidate will serve as the primary liaison between technical teams and business stakeholders, ensuring projects are scoped accurately, prioritized effectively, executed efficiently, and delivered on time, within budget, and to high-quality standards. This role is ideal for a strategic thinker who thrives in a dynamic environment and is passionate about delivering value through effective team leadership and stakeholder partnership. SUPERVISORY RESPONSIBILITIES: The Software Delivery Manager will lead a team of Business Analysts and ScrumMasters. ESSENTIAL JOB FUNCTIONS: Lead and manage a team of Business Analysts and Scrum Masters, providing guidance, coaching, and performance management to foster a high-performing delivery organization. Oversee the full project intake process, including gathering requirements, conducting initial assessments, and collaborating with stakeholders to define project scope and objectives. Facilitate prioritization of initiatives in alignment with business goals, maintaining a balanced backlog and roadmap. Coordinate User Acceptance Testing (UAT), ensuring thorough validation and smooth handoff to production. Drive development execution across Agile teams, monitoring sprint progress, removing impediments, and ensuring sprint commitments and deliverables are met. Manage timelines, budgets, resources, and risks to deliver projects on schedule and within financial constraints. Act as the primary point of contact for business stakeholders, building strong relationships, managing expectations, communicating progress, and resolving issues promptly. Promote continuous improvement in Agile practices, processes, and tools to enhance delivery efficiency and team collaboration. Track and report on key metrics (e.g., velocity, delivery timelines, budget adherence) to senior leadership and stakeholders. Identify and mitigate risks, dependencies, and blockers across multiple projects or programs. QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the experience, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education And Experience: Bachelor's degree in Computer Science, Information Technology, Business, or a related field (Master's preferred). 7+ years of experience in custom developed and third party software delivery, project management, or Agile leadership roles. Proven track record managing Business Analysts, Scrum Masters, or similar teams in an Agile/Scrum environment. Strong understanding of software development lifecycles, Agile methodologies (Scrum, Kanban), and tools (e.g., Jira, Confluence, Azure DevOps). Experience with requirement gathering, scoping, prioritization, UAT coordination, and stakeholder management. Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate across all levels. Demonstrated ability to deliver projects on time and within budget while maintaining high quality. Certifications such as CSM (Certified Scrum Master), PMP, SAFe, or equivalent are highly desirable. Soft Skills: Strong communication skills to interact effectively with technical and non-technical stakeholders. Excellent problem-solving and analytical skills. Ability to manage multiple priorities and deliver projects on time and within budget. Working Conditions: Office setting. Sitting or standing at a workstation with a computer keyboard, multiple monitors, and desk phone. The company dress code is business casual. Position type and expected hours of work: This position may to work at the company's home office or remotely during the company's general business hours of 8 am-5 pm, Monday-Friday. Break periods and a lunch period are provided. This position may be required to perform work duties in addition to the above business hours, depending on workload and deadlines. Starting pay for this role is $120,000. Pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. For more information about the perks and benefits of working at Interface, please check out our careers page. Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at ***************************. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

What The Role Is: In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business. The Retention Specialist's number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. This position is fully onsite at our Wichita, KS location during training then will be fully remote once graduated from training: KS-Wichita 800 East Waterman What's In It For You: Culture is Everything! You are not joining a company - you are joining a family who all share the same goal - Saving Lives. Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally! ADT - It's an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun! Job Expectations: You will work in a dynamic, collaborative environment, working closely with customers and coworkers. Utilize customer service and sales experience daily Save the business by re-selling customers on the value of ADT and what matters most. Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive. Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience. Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell. Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern. Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer. Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. Consistently improve performance and achieve your goals. Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment. Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies. Job Requirements: Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8-12 weeks. Any time missed effects your success. Private, undisturbed place to work from home, free from any distractions Designated distraction-free place to work from home High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC 5G Home Internet and Fixed wireless internet are not accepted providers. Internet Speeds of at least 50mbps to download and 25mbps to upload. How Will You Train: This role has onsite training required at our Wichita, KS office During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful. Your learning journey is focused on product knowledge, selling/saving, competition and systems training. Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential. We provide development to advance your career with other internal roles and opportunities for your long-term success. We're looking for someone with these skills: The ability to work with numerous screens and programs open to help resolve customer issues. Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service Be able to interpret contracts and communicate terms and conditions Perform quick calculations Active listening Negotiation Skills Knowledge, Skills and Abilities: 2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance 2+ years: Call Center Customer Service / Sales Experience High school diploma, GED, college degree or some college experience Schedule: Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! Training: This role has onsite training required at our Wichita, KS office: 800 E Waterman Drive, Wichita, KS 67202 Pay and Benefits: Paid Training Full benefits on the 1st of the month after 31days of employment Energetic and engaging work environments Medical, Dental, Vision, 401(k) with employer matching Paid vacation time Tuition reimbursement, employee referral bonuses A culture of coaching, development, and career growth opportunities Pay and Benefits Disclosure: The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Anticipated application close date: 1.9.26. Role Starts 2.2.26. Why Choose ADT? At ADT it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities. Check out more about life at ADT here.

ADT is in the process of transitioning to a hybrid in-office work model, which combines the best of in-office and remote work. New team members will work from home, but should plan to return to a hybrid in-office model at a later date. We will keep you well informed and supported throughout the transition. Once our hybrid work policy is in place, you will work from Boca Raton, FL, Irving, TX, or Blue Bell, PA and enjoy the benefits of a balanced work schedule. Applicants must be authorized to work for any employer in the U.S. We are unable to support or sponsor any U.S. immigration benefit (such as, but not limited to, H-1B, TN, STEM OPT) at this time. What You'll Do: We are looking for a highly experienced and strategic Cloud Platform Principal Engineer to lead the technical vision and evolution of our cloud infrastructure. This is a pivotal role within our Product Engineering organization, responsible for ensuring our platform is scalable, reliable, and durable. You will bring deep cloud architecture expertise, strong software development skills, and business insight to drive standardization and continuous improvement across our technology stack, empowering development teams with consistent and efficient workflows. Strategic Technical Leadership: Define and own the architectural roadmap for our cloud platform, guiding SRE and DevOps initiatives. Platform Design & Evolution: Architect and oversee the implementation of scalable, reliable, and cloud-native solutions, with a strong focus on Google Cloud Platform (GCP). Observability & Reliability: Lead the development and execution of observability strategies, including monitoring, logging, tracing, and alerting. Technology Standardization: Champion best practices and standardization across the cloud technology stack to support all engineering teams. Workflow Optimization: Advocate for and implement consistent workflows between development, SRE, and DevOps teams to enhance productivity and developer experience. Cross-Functional Enablement: Serve as a technical bridge across engineering teams, using your software development skills to build tools and close process gaps. What You'll Need: Education: Bachelor's degree in Engineering or equivalent experience. Experience: 8+ years in cloud architecture or platform engineering, with hands-on experience in large-scale distributed systems. Cloud Expertise: Proven experience in modern cloud platform architecture with Google Cloud Platform (GCP). Observability: Deep understanding and practical experience with observability tools and principles across all pillars. Software Development: Proficiency in languages such as Python, Go, Java, or similar, with the ability to prototype, automate, and build custom infrastructure tools. Communication: Excellent communication skills, capable of translating complex technical concepts for both technical and non-technical audiences. Even Better If You Bring: GCP Professional Certifications (e.g., Cloud Architect, DevOps Engineer, SRE). Hands-on experience applying SRE principles (SLOs, Error Budgets, Toil reduction). Experience with Infrastructure as Code (IaC) tools like Terraform. Familiarity with containerization and orchestration (e.g., Docker, Kubernetes). Experience optimizing CI/CD pipelines and promoting DevOps methodologies. Submitting Your Application: To be considered, please submit a resume, no more than three pages, highlighting the technologies you've worked with directly. We're particularly interested in how you've applied relevant technical skills and tools in past roles or projects, along with any impactful accomplishments. Compensation & Benefits: The salary range for this role is $149,600.00 - $224,400.00 and is based on experience and qualifications Certain roles are eligible for annual bonus and may include equity. These awards are allocated based on company and individual performance. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. The anticipated application end date will be on 11/12/2025. Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

Interface Systems is looking for a rockstar Business Development Representative. The Business Development Representative will support our national accounts sales team to drive demand for our innovative managed services including Business Security, Managed Networking, Unified Communications as a Service, and Video Analytics. Responsibilities Research target accounts and identify buying groups for Interface technology solutions. Engage prospects and set meetings with C/VP/Director level decision-makers for strategic national accounts. Achieve demand generation goals by collaborating with our national sales team. Establish a high level of rapport and trust with prospects. Update and monitor all qualified meetings and opportunities. Qualifications Prior experience with technology sales and/or business development. Ability to quickly understand technical concepts and deliver business value to high-level decision-makers. Goal-oriented and competitive spirit with the ability to meet and exceed monthly quota goals. Excellent verbal and written communication skills Ability to multi-task in a fast-paced environment and be a team player. Base range for this role is $50,000 - $55,000 with on target earnings approximately $85,000. Pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. For more information about the perks and benefits of working at Interface, please check out our careers page. Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at ***************************. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

What You Will Do As a Sourcing & Vendor Management Intern, you'll play a key role in optimizing procurement and vendor processes. You'll support day-to-day operations, help analyze supplier data and assist in improving sourcing strategies that align with company goals. Key responsibilities: Analyze spend data and prepare supplier scorecards Support RFx (RFI, RFP, RFQ) coordination and documentation Maintain and update vendor contract databases Research market trends to support sourcing strategy Assist with supplier onboarding and compliance audits Collaborate with cross-functional teams to ensure vendor alignment and performance What You Need to Be Successful Currently pursuing a Master's degree in Supply Chain Management, Business, Finance, or a related field, with an expected graduation date between December 2026 and August 2027 Strong analytical and organizational skills with great attention to detail Effective communication and interpersonal skills Ability to manage multiple priorities in a fast-paced environment Proactive and eager to learn with a self-starter attitude What Will Set You Apart Proficiency in Excel and familiarity with procurement/ERP tools like Ariba, Oracle, IronClad, or Zip Previous experience or coursework related to sourcing or vendor management Comfortable working independently and collaboratively with internal teams Interest in process improvement and operational efficiency in procurement functions How ADT invests in you: Culture of professional development & training, including access to LinkedIn Learning, collaborative team support, and exposure to meaningful, real-world projects Front-line experience and opportunities to learn directly from leaders through our Executive Leadership Team (ELT) Speaker Series Commitment to equity and inclusion through ongoing initiatives, employee resource groups, and employee recognition programs Volunteer opportunities to give back and make a difference in the communities we serve Compensation & Internship Details Compensation: $22/hour for undergraduates, $25/hour for those enrolled in a graduate program. Work Schedule: A 40-hour workweek is expected, with interns on-site from Monday to Thursday in our Boca Raton Headquarters, and the option to work remotely on Fridays, depending on team schedules. U.S. Citizenship or Permanent Residency is required, as we do not offer sponsorship. Must be available for the entire duration of the internship program, from May 18-July 30, 2026. Housing allowance and relocation assistance are not offered for Internship roles. Why you'll love working here: We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences. We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy. We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration. We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective. EEO Statement: ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

This role is an entry level position in our Retention organization, additional career progression is available into any of the Retention Teams, including Account Management, Collections, and Existing Customer Sales. The Retention Coordinator is responsible for answering incoming calls, identifying reason for the call through discovery, and transferring to the correct department for handling. This position may also require scheduling or rescheduling sales appointments, service calls, and installs related to the Retention Team. Processing cancellation requests for some cancel types also possible. This is an entry level role for our Existing Customer Sales department. The intent of this role is to introduce our new team members to our ADT products, policies, and processes, and to prepare them to promote to the Existing Customer Sales Representative role. This promotion may take place anywhere from 60-180 days from your start date, depending on readiness. This is a remote position, but classroom and on the Job Training will be held onsite at 10401 Deerwood Park Blvd, Building 2 Jacksonville, FL 32256. The role follows a hybrid work-from-home model, requiring both remote and onsite work. After training, you will primarily work remotely, but may be required to report to the office for one week every 5-8 weeks. Essential Duties & Responsibilities include the following. To perform this job successfully, the Retention Coordinator may be expected to perform some, or all of the duties listed, and other duties as assigned. Answer incoming calls from customers and/or ADT employees. Identify the reason for the call through discovery. Determine proper solution for customer, make recommendation, and overcome objections if needed. Transfer the call to the appropriate group for handling that ensures the optimum customer experience. Schedule appointments where applicable. Reschedule service or installation appointments where applicable. Process cancellation requests where applicable. Performs other duties and related work as assigned Education/Work Experience Required: High school diploma or equivalent, some college preferred Experience in Customer Service and Sales/Retention preferred Experience working with multiple screens and programs Computer proficiency and problem-solving skills Skills/Abilities: Ability to persuade customer to agree on recommended path and/or overcome customer objections Self-motivated and a professional attitude. Ability to work varied hours based on business needs. Excellent time management, planning and proactive thinking skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must be able to perform duties in a dynamic, fast paced work environment with frequent changes. Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations. Must be able to work with confidential information regarding customer accounts and employee files. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: Ability to work from home, and supply a distraction free environment, or in the office based on business needs.

As our customers' first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs - and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them. ***This role requires onsite work from our office located at: 285 Thruway Park Dr. West Henrietta, NY 14586*** Once you have completed your training and spent at least one full calendar month in production, you may be eligible for a hybrid schedule, which includes two days of remote work per week. Eligibility is based on meeting the training and performance goals established by your manager. A day in the life of a Customer Service Inbound Monitoring Representative can look like: Receiving inbound calls related to recent alarm events. Providing basic technical support and troubleshooting devices across ADT systems. Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. Relaying important information about their life-safety system and services, updating customer accounts and responding to inquiries about alarm activity. Paying attention to detail while documenting alarm handling procedures within the alarm screens. Helping customers understand the ADT noble purpose and providing customer lifestyle solutions. Coaching, team meetings or 1:1 development time to grow and develop your career at ADT. What's in it for you? You play an important role in saving lives for a living Paid Training. Remote work options, following training and eligibility. Once approved for remote work, ADT requires: Designated place to work from home. High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC. At least 25mbps to of internet to download and 15mbps to upload. ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more. ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts. Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you. We're looking for someone with results they are proud of like: High school diploma or equivalent required. Minimum of one (1) year of customer service experience required. Technical aptitude, problem solving skills and ability to prioritize multiple items at once. Ability to be licensed in multiple states Pay and Benefits Disclosure: You will receive an hourly pay rate of $18.50 effective on your start date. You will receive an additional $1.50 per hour for being an Onsite or Hybrid employee. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Anticipated application deadline for role 1.22.26. Role scheduled to start 2.16.26.

Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to qualify sales opportunities and schedule sales appointments with our ADT Field employees. This is an entry level role for our Relocation Retention department. The intent of this role is to introduce our new team members to our ADT products, policies, and processes, and to prepare them to promote to the Relocation Inside Sales Representative role. This promotion may take place anywhere from 60-180 days from your start date, depending on readiness. This position is fully onsite at our Jacksonville, FL location during training then will be fully remote once graduated from training: 10401 Deerwood Park Blvd, Jacksonville, FL 32256. Answer incoming calls from customers and/or ADT employees. Identify the reason for the call through discovery. Determine proper solution for customer, make recommendation, and overcome objections if needed. Transfer the call to the appropriate group for handling that ensures the optimum customer experience. Schedule appointments where applicable. Process cancellation requests where applicable. Perform other duties and related work as assigned. Experience: Call center experience preferred. Sales experience preferred. Retention experience preferred. Skills/Abilities Basic knowledge of computer applications. Excellent problem solving and communication skills. Ability to persuade customer to agree on recommended path and/or overcome customer objections Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations. Strong listening skills used to conduct needs analysis. Ability to multi-task while speaking to prospects. Must be able to work with confidential information regarding customer accounts and employee files. Pay and Benefits Disclosure: The starting hourly rate for this position is $15.00 per hour We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. The anticipated end date for application submission is January 22, 2026. The role is scheduled to start February 16, 2026. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. Duties and Responsibilities: Resolve inbound and outbound calls by using multiple applications and screens. Respond to general billing inquiries to review and resolve account issues. Ability to negotiate and obtain payments today or postdate within 7 days. Direct customers to appropriate team within ADT if issue is outside the scope of the collection's role. Ability to clearly explain billing charges and answer any questions related to billing. Ask probing questions to overcome objections by utilizing negotiation skills. Meet minimal standards/goals monthly. Meet all compliance and QA standards. Flexibility with special projects which may require overtime. Maintain appropriate attendance and adherence goals. High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC. 5G Home Internet and Fixed wireless internet are NOT accepted providers. Internet speeds of at least 25 mbps to download and 15 mbps to upload. Education/Certification: High school diploma or equivalent. Experience: Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount Customer Service experience in a remote setting Multi Computer-screen navigation, multiple applications, strong negotiation skills Skills: Basic typing, math, and problem-solving skills Strong communication and verbal skills Ability to multitask with multiple computer programs. PC experience and/or ability to learn basic functions. Training: This role is onsite training in our Wichita, KS location for 10+ weeks (dependent on readiness) before transitioning to a remote work from home. Candidates must reside 30-miles from Wichita, KS site location. Training time: Monday - Friday, 8:30am - 5:30pm Schedule: Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! This role offers a shift schedules ranging from 10:00am to 12:30pm EST start time Monday - Friday. Pay and Benefits Disclosure: The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 24 weeks of employment. (You will receive incremental increases of .50 every 4 weeks until the rate of $20.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Anticipated application deadlinefor role 2.6.26. Class start date 3.2.26.

**There is a $5,000 Sign- On Bonus for this position as well as a potential relocation package for the right fit to St. Louis, MO!** Interface is seeking an experienced Lead Installation Technician. In this position, you will be responsible for the cabling, programming, testing and commissioning of the systems on a project. Dependent upon the size of the job, you could have 1 Installer with you or could be directing other Installers to facilitate the job. You will be responsible for relaying back to leadership all information, such as updates, setbacks and challenges related to jobs. You will be installing Fire Alarm, Security Alarm, TCP/IP Networks, Video Surveillance, Access Control & Wireless solutions. This will also include installing various electronic components and cables including terminating, commissioning and testing. Must be able to multitask to keep all aspects of the project on task and moving forward. Interface offers a dynamic, performance-oriented work culture with a strong emphasis on collaboration. Our team is driven by a shared passion for sustained excellence and where every member plays a critical role in achieving success. Interface offers a competitive compensation package with excellent benefits that include medical, dental, vision, 401(k), paid time off, training, company provided vehicle and phone and much more. Responsibilities Install and maintain Intrusion, Fire, Video Surveillance, Network and VoIP integrated systems. Work in the field with the most efficient methods to solve service issues. Train customers on Interface provided systems. Train New employees on Interface provided policies and job duties. Maintain acceptable and accurate inventory levels by conducting physical inventory counts. Verify and submit all documentation for inventoried items according to company policy. Install and terminate network and security cabling. Firestopping various types of cable penetrations. Install systems to current NEC standards. Effectively realy information to both those working under you on a project and your leadership. Understand, adhere to, and promote OSHA Health & Company Safety Manual policies. Interface with customer contacts on projects and service requests. Interface with the end-user and coordinate with vendors for each project. Hands-on field interaction with customers at the site level. Maintain assigned vehicle and tools. Qualifications High School Diploma or GED; Vocational/Technical/Business School, strongly preferred. Preferably 6+ years of experience as a proven field technician in the electronic security industry. Valid driver's license. NICET Certification is a plus. Verifiable field experience. Ability to read and understand technical documents and drawings. Solid comprehension of the terminology about the installation and service of telecom, data, security, and wireless systems. Solid Comprehension of the publications about standard telecom, data, security, and wireless systems practices, engineering, and Federal, State, and local safety standards. Computer proficiency including Microsoft Office Suite. Ability to pass applicable state and federal background checks to become a registered security installer. Comfortable using small hand tools and power tools. Ability to work outdoors in all weather conditions. Schedule flexibility and willingness to travel overnight. Physical demands include: Finger and wrist dexterity and hand/eye coordination; Heavy physical effort; Climbing stairs, ladders, and/or scaffolds; Ability to work from heights such as man lifts, scissor lifts, and rooftops utilizing proper fall protection; Carrying loads up and downstairs. Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at ***************************. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

Do you want to do a job that could potentially save lives every day? Do you want to be on the forefront of a technology partnership that will help create the future of smart security and automation?Then today is a good day to become an ADT Solutions Advisor for businesses. You'll be able to take advantage of our ever-expanding line of innovative automation and smart security products and solutions, and help make businesses smarter, and people safer - every day. This is your chance to join the leading security and automation company and grow with us. Interested in being a part of the growth? Keep reading. So, who's right for the job? A self-motivated, tech savvy individual driven to succeed. Someone who connects with people and enjoys meaningful interactions while expanding their network. Strives to deliver a great customer experience by building relationships and exhibiting empathy - no matter what the situation. Ultimately turning curious consumers into loyal customers. Someone who's willing to put in the work, knowing that you'll get out of it what you put into it. You'll use your strong communication and creative skills to demonstrate the value of our innovative security and smart business solutions to customers while explaining our products and services in-depth and recommending the right solutions. You will work in a dynamic, collaborative environment, working closely with customers and coworkers. This role involves providing solutions by visiting customers at their homes or businesses. Do you… Get satisfaction from helping people? Possess strong business insight, as well as general knowledge of key small business industries, technology trends in communities, and business challenges. Want to help protect what they value most, their people, property and assets? Have a curiosity for the newest tech? Adapt quickly to competitive and customer needs? Prioritize your time well? Like what you are reading above but still not sure? Don't worry. As the industry leader, ADT equips you with specialized training and the tech you need to meet your financial goals. What's in it for you: Unlimited earning potential with uncapped commissions (our top performers earn $150K+!) Training wage of up to $4,000 over the first 8 weeks of employment Comprehensive benefits package (Medical, Dental, Vision, 401k w/match, tuition reimbursement Paid Time Off Mileage compensation Career growth opportunities Ability to work flexible hours to accommodate our customers' needs Still not convinced? Check out videos of our professionals who make it part of their life's mission: ADT professionals Check out more about life at ADT here. Read more about ADT + Google here. Pay and Benefits Disclosure: Sales advisors will receive uncapped commission plus a training wage of up to $4,000 over the first 8 weeks of employment. Commissions are paid on a percentage of the products or services sold and eligible for a monthly performance bonus. Based upon performance, new sales advisors can expect to earn $85,000, while experienced sales advisors can earn over $150,000. If you are not sure you're ready for a commission-only sales position, please apply to discuss the role and training program. We offer employees access to healthcare benefits (medical, dental and vision), a 401(k) plan with company match, tuition reimbursement, mileage reimbursement, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others.

As our customers' first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs - and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them. ***This role requires onsite work from our office located at: 285 Thruway Park Dr. West Henrietta, NY 14586*** Once you have completed your training and spent at least one full calendar month in production, you may be eligible for a hybrid schedule, which includes two days of remote work per week. Eligibility is based on meeting the training and performance goals established by your manager. A day in the life of a Customer Service Inbound Monitoring Representative can look like: Receiving inbound calls related to recent alarm events. Providing basic technical support and troubleshooting devices across ADT systems. Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. Relaying important information about their life-safety system and services, updating customer accounts and responding to inquiries about alarm activity. Paying attention to detail while documenting alarm handling procedures within the alarm screens. Helping customers understand the ADT noble purpose and providing customer lifestyle solutions. Coaching, team meetings or 1:1 development time to grow and develop your career at ADT. What's in it for you? You play an important role in saving lives for a living Paid Training. Remote work options, following training and eligibility. Once approved for remote work, ADT requires: Designated place to work from home. High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC. At least 25mbps to of internet to download and 15mbps to upload. ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more. ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts. Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you. We're looking for someone with results they are proud of like: High school diploma or equivalent required. Minimum of one (1) year of customer service experience required. Technical aptitude, problem solving skills and ability to prioritize multiple items at once. Ability to be licensed in multiple states Pay and Benefits Disclosure: You will receive an hourly pay rate of $18.50 effective on your start date. You will receive an additional $1.50 per hour for being an Onsite or Hybrid employee. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Anticipated application deadline for role 1.22.26. Role scheduled to start 2.16.26.

What You'll Do: We are seeking a motivated and dynamic Resale Sales Representative to join our team. In this role, the Resale Sales Representative is responsible for selling reactivation services and upgraded products within an assigned territory to customers who have a previously discontinued ADT system while maintaining the assigned sales quota and following established guidelines. The representative will focus on improving resale rates by strengthening relationships with out-of-service accounts and protecting a key source of growth. Key Responsibilities: • Identify and engage prospects using innovative lead generation techniques to maximize outreach. • Deliver compelling sales presentations and proposals to prospects, emphasizing the unique benefits and advantages of our products and services compared to competitors. • Manage the work order process and ensure all documentation is completed following approved and standardized procedures. • Conduct post-installation follow-ups with customers to confirm that commitments were fulfilled and to generate referrals. • Enhance customer retention by proactively affirming customer satisfaction following the completion of services. What You'll Need: • Sales Experience: While consumer sales experience is preferred, it is not a requirement. • Lead Generation Skills: Ability to independently generate sales leads and develop new business opportunities. • Strong Communication: Exceptional communication and negotiation skills to foster solid relationships with customers. • Adaptability: Ability to adjust to a variety of customer scenarios and maintain a proactive approach. • Problem-solving abilities: Effective problem-solving skills with a focus on consultative sales solutions. • Time Management: Strong time management skills to effectively pursue and nurture leads independently. • Salesforce Proficiency: Comfortable using Salesforce for tracking and managing customer relationships and follow-ups. • Ambition and Drive: A results-driven individual with an entrepreneurial mindset dedicated to expanding the sales pipeline. • Transportation: A valid driver's license, a clean driving record, and reliable transportation. • Availability: Willing to work full-time, with flexible hours, including evenings and weekends, to maximize lead generation. Minimum Qualifications: • Education: High school diploma or equivalent Required Licensing • Valid driver's license Our Culture: BLUE At ADT, we live by the BLUE principles: Bold, Lead, Unite, and Elevate. These values define our culture and guide our actions: • Bold: We take risks, innovate, and embrace new challenges with confidence. • Lead: We inspire and guide our customers and colleagues towards success. • Unite: We work together as a team, fostering collaboration and inclusivity. • Elevate: We strive for excellence, continually improving ourselves and our offerings. Benefits: • Unlimited earning potential with a 100% commission-based compensation plan. • Training wage of up to $4,000 over the first 8 weeks of employment, along with comprehensive training and continuous support. • Opportunities for career advancement within ADT. • Supportive work environment that fosters professional growth. • Robust benefits package, including Medical, Dental, Vision, and 401k match. • Paid Time Off (PTO) and mileage reimbursement. • Flexibility in working hours to meet customer needs. If you are a driven and ambitious individual who thrives in a fast-paced, commission-based environment and aligns with our BLUE values, we want to hear from you! Ready to embark on a rewarding sales career? Apply now and join our team! Pay and Benefits Disclosure: Sales advisors will receive uncapped commission plus a training wage of up to $4,000 over the first 8 weeks of employment. Commissions are paid on a percentage of the products or services sold and eligible for a monthly performance bonus. Based upon performance, new sales advisors can expect to earn $105,000, while experienced sales advisors can earn over $150,000. If you are not sure you're ready for a commission-only sales position, please apply to discuss the role and training program. We offer employees access to healthcare benefits (medical, dental and vision), a 401(k) plan with company match, tuition reimbursement, mileage reimbursement, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others.

Why Choose ADT? At ADT, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities. Major Responsibilities: A Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received. ***This role requires onsite work from our office located at: 285 Thruway Park Dr. West Henrietta, NY 14586 *** Once you have completed your training and spent at least one full calendar month in production, you may be eligible for a hybrid schedule, which includes two days of remote work per week. Eligibility is based on meeting the training and performance goals established by your manager. A day in the life of a Customer Service Monitoring Representative can look like: You will work in a dynamic, collaborative environment, working closely with customers and coworkers. Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. Paying attention to detail while documenting alarm handling procedures within the alarm screens. Completing alarm processing in accordance with departmental procedures. Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs. Receiving inbound calls related to alarm call back inquires. When you commit to us-we commit to you. Our employees receive a comprehensive, full benefits package that includes: What's in it for you? You play an important role in saving lives for a living Paid Training. Once approved for hybrid work, ADT requires: Designated place to work from home. High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC. At least 25mbps to of internet to download and 15mbps to upload. ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more. ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts. Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you. We're looking for someone with results they are proud of like: High school diploma or equivalent required Minimum of six (6) months of customer service experience required Ability to be licensed in multiple states Technical aptitude, problem solving skills and ability to prioritize multiple items at once Pay and Benefits Disclosure: You will receive an hourly pay rate of $17.50 effective on your start date. You will receive an additional $1.50 per hour for being an Onsite or Hybrid employee. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. The anticipated end date for application submission is 1/23/26. The role is scheduled to start 2/16/26.

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: We are currently seeking a determined Inside Sales Representative who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. The Inside Sales Representative maximizes every opportunity to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective Inside Sales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business. • Uncapped commission with the top performers earning over $100K • Company paid warm leads with short sales cycle often same or next day closes • Time available: 8:00AM-5:00PM CST • Shift: Monday - Friday schedule with Saturday & Sunday: OFF • Compensation: $15/hr. + commission Key Responsibilities: • You will be responsible for promoting and selling company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best customer service. • Responsible for closing sales by handling inbound/outbound calls that are generated from marketing • Advise prospect customers on the benefits of a security system by building rapport and company value • After probing, Consultants are empowered to negotiate prices within department parameters to close same day sales • The goal is to ensure that at the end of each call, our prospects turn into customers and feel confident that Brinks Home is the best option to protect their homes, family, and lives Requirements: • 1-3 years sales experience, previous inside sales experience not • Four-year college degree preferred • Must be customer-focused individuals, able to communicate effectively and display the confidence level to close sales and increase revenue. • “Hunter” mentality with the ability to build authentic rapport with customers while providing customized solutions • Demonstrate the ability to persuade customers to purchase the product that will best align with their needs • Comfortable in a competitive and high performing environment, with evidence of personal ambition to improve • Strong negotiation, consultation skills, be able think and respond quickly on your feet • Captive learner, excited about the opportunity to develop consultative sales skills Benefits: • Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program: o Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education • To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page. Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #equalopportunityemployer #veteranfriendly